Public Storage Self-Storage Units at 23572 Moulton Parkway, Laguna Woods, CA

Guy was beyond helpful. Any questions i had he answered. The building was very clean including the restroom. Guy was so polite and respectful. I don't live in the area so it was very nice to have someone so helpful. We need more people in the world like him.. Thank you so much Guy

Guy provided excellent service, very knowledgeable, patient, friendly, accommodating,. The facility is clean and well maintained.

I recently rented a storage unit from Public Storage and had a fantastic experience! The management team, especially Guy, was incredibly nice, helpful, and polite. He went above and beyond by contacting me after I left to let me know I hadn’t locked my storage properly. This level of care is rare and truly appreciated. The location is great, and the staff is awesome. Highly recommend!

Guy is the guy! Double that.

Guy was an excellent person to talk to and had excellent customer service. I did rent a space for October in September, but i actually no longer needed it for October, yet I was still charged fully and was given absolutely no refund. Public storage essentially stole $224 from me. I do NOT recommend renting here unless you confirm their refund policy with them. Once you pay for the space, make sure you will in fact use it because you will not see your money again even if you don’t need the space anymore and vacate for the month you initially paid for.

Guy is excellent assistance!

Love my storage and our property manager Guy! We have two units since we moved and going on just over a year! The rates are reasonable and the property is always immaculate!

Great Staff and Location. Always Clean and Secure!

Excellent Public Storage location! Personally, this is close by and on a convenient road. Having a new Starbucks next door is nice also! As for the location itself, always well kept and clean! Guy does an excellent job keeping everything looking great! Not to mention, he’s one of the nicest and kindest people I’ve come across at Public Storage. Highly recommend this location.

Good service Guy was very helpful all around

The manager Guy is absolutely a gem to work with. He is so helpful every time we are there. He even helped w a billing situation. Fantastic customer service.

Woderful customer service

Public Storage has made our move to the area a breeze! No matter who is at the front desk, they're always cheerful and supportive, answering any questions that you have and ensuring that you have access to your unit. They accommodate our Pod delivery without an issue and unlike our previous facility, they are actually climate controlled and don't just say they are! Nothing at all negative to say here, really well done.

This is the second time I am using this Public Storage facility. The staff at this location (Moulton & Ridge Route) have always been helpful, kind, knowledgeable, and just outstanding people. Guy is the person I met with recently and he is always wonderful! Would recommend this business! I also worked with an employee, David, and he helped me to easily move from my old unit to a smaller one on the same day. David made it so easy by keeping my access code the same and my new unit close to the old one. Thank you!!!!!

Thank you to Guy for a great experience at public storage. Guy made everything easy and he is great to work with. Guy is always ready to help. We have been at this location for many years. Thanks for all your help.

Overall experience was wonderful. Customer service was excellent. The App also is useful. Thanks!

Guy was great

The representative for Public Storage, "Guy", was very helpful, knowledgeable, kind, respectful and professional. My move in was made so much smoother due to his help and good suggestions. I would recommend this location, with Guy as their representative, anytime.

Guy was a great help!

Guy is always fantastic: knowledgeable, helpful, and extremely friendly. Always helps me with any packing needs!!!! The facility is clean and nicely ventilated. Highly recommended!’

Guy, the property manager was so helpful and very sweet

Guy, who is the desk manager in Laguna Woods, is such a help! He answered all my questions and helped me make the best choice for my storage needs. Plus the place is immaculate!

Found the right Guy there! Guy was extremely kind, funny, and professional. I had a great experience overall, thanks!

Everything was perfect with guy

Very happy with the service! It’s very safe and the manager in charge, Guy, is such an amazing person! Highly recommend it, it’s very safe and the prices are amazing.

Guy Cambria, who is the property manager for this facility did a fantastic job helping me to navigate a complex situation involving my mother who is out of state in securing her personal items into a storage unit. He was incredibly accommodating when it came to an individual situation and he was an attentive to my needs. IGuy Cambria, who is the property manager for this facility did a fantastic job helping me to navigate a complex situation involving my mother who is out of state in securing her personal items into a storage unit. He was incredibly accommodating when it came to an individual situation and he was a attentive to my needs. I appreciate Guy and all of his efforts.

Guy at Laguna Woods location provided an excellent service. He is very thorough, knowledgeable, and nice. He made the application process so easy and smooth. He literally went above and beyond. Thanks so much Guy for your help and support.

Guy was so knowledgeable and helpful. I would give this place an A+ plus primarily because of Guy.

Guy was awesome he help me with all my storage needs very patient and polite showed me different units. I was. I looked at the competition and I came back because of guy. I’m making a big move from Temecula to Laguna Woods and he couldn’t of made it any easier for me

PSA: If you rent a unit from here, just know that there is a thief around here (possibly multiple thieves) with lockpicking skills who has the ability to pick your lock, sneak into your unit while you're not there, and go through your stuff looking for valuables. I don't go to my unit often but I checked on it yesterday (4/20/2024). I immediately noticed something was amiss the moment I stood in front of my unit as the straps of one of my bags was sticking out from under the door and I never close the door of my unit and leave with anything sticking out. The next odd thing I noticed was that I had the hardest time unlocking one of my locks and getting it off with my key even though I had done it so many times before with no problems. (I use two locks, both purchased from Public Storage.) I still thought this could all just be some weird coincidence. But then the moment I opened the door to my unit I immediately knew someone had gotten into it. Cases and bags were left open and strewn about in the completely wrong positions. I NEVER leave my bags and cases open. And while I admit my unit isn't the neatest, I have my designated spots for certain things and things were misplaced in the wrong positions and thrown around, like the thief was in a rush while looking for valuables. I'm not yet sure if anything is missing as my schedule is extremely busy right now and I just don't have the time right now to go through everything and check, though I plan on doing so eventually. I also don't keep my most valuable possessions in storage so I don't have to necessarily rush to check. I have a feeling what the thief thought they might find in the cases and bags that they rummaged through. I guess they didn't care if it was obvious they had broken into my unit since they didn't bother closing anything back up or putting it back in its proper place. The sneaky thing with this particular thief is that instead of just breaking your lock they appear to have lockpicking skills because my locks were not broken. Either that or someone has some sort of master key for the locks that are sold at this Public Storage facility. I'm definitely not saying it's any of the staff members as I talked to one of them about this and I didn't get the feeling that it was them. But maybe *someone* got a hold of a master key somehow, I don't know. All I know with 100% certainty is that someone got into my unit somehow. I'm not the only who has had this happen. I like the location of this facility, it's clean and well-maintained, and the staff have been courteous. However, there is clearly a major security issue with this facility. I don't know what the solution to this should be, but then again this is not my industry and it's not my job to figure it out. I pay a big wad of cash every month for Public Storage to figure this out, not me. I wish I could give a better review/rating for this place since there are some positives like I mentioned, but getting your unit burglarized is literally one of the worst things that can happen to you while renting a storage unit. So that is, by definition, a bad experience.

Great facility and Guy goes above and beyond in providing excellent customer service!!! Both professional and friendly 😀

Guy is our guy! Friendly and professional!

Guy Cambria was a great help today in response to our questions. We definitely can recommend this location. Doug

Guy is wonderful! He’s super helpful, knowledgeable and understanding. He goes out of his way to take care of his customers and I’m grateful to be one of them.

GUY was knowledgeable and made the set up easy. I was very happy and know I made a good choice using public storage

Help my friend move in to your facility on Moulton Parkway. Met property manager Guy, who was very helpful took us around showed us where we were helped us with our unit had shown us how to use the elevator and code box. He has a great personality very personable answered all our questions, and we did notice that the facility was very clean, and we were very happy with the whole process. He’s a 10 star in our book.

I had to switch units, but Guy was very helpful in walking me through the process and finding the best new unit/contract for me. Excellent customer experience

Wonderful storage facility. Guy has helped us so much over last month. A sudden move & we needed 3 10 x 10 units. He has excellent customer service skills. We even had a laugh or two when we have seen him around. Place is always clean.

What a great experience I have with public storage. In particular with property manager Guy, he has great professional skills. Guy is great listening to what people want and need! His sales skills are optimal.

I can't say enough about the quality of the service and the storage facility at the Laguna Woods location of Public Storage. The facility is clean and neat and the access to the individual storage units is very convenient. The coded access feature works great, whether you use the mobile app or the push button control device. Guy, the Property Manager provides great service and covers all the bases when explaining the use and operation of the facility. Moving can be a very stressful undertaking, but one thing I don't worry about now is the role of offsite storage now that I have contracted with Guy and the Laguna Woods location of Public Storage.

I was looking at storage units for next month and I went to your Moulton facility there. I met the manager Guy he was very nice helpful. Had a lot of knowledge answered. All my questions showed me around. I was very impressed when I’m ready we will use this public storage. what a great experience.

Guy, the man who works is absolutely fantastic. Super helpful and attentive. Extremely knowledgeable and professional. You’re in great hands with a guy like Guy!

I have a unit on Moulton Parkway, and Guy is the property manager there ... he is very personable and helpful in all ways. The property itself is always clean / smells clean, and I have no complaints in regards to Guy and / or the property, and the price is right. ! You can't go wrong getting a unit here!

Mr. GUY, Thank You Again...

Si muibien todo gracias

Store manager Guy is the best! He made my reservation experience so smooth and answered all of my questions. Very friendly and welcoming. 100 percent recommended

Edit 12/2023: (I had forgotten I did a review 2 years ago, when first moving in) This review is specific to Guy and his facility at 23572 Moulton Pkwy. I like apps for the convenience, and PS has a decent one for account management and access. But I'd MUCH rather deal face to face with Guy. His personality combined with his customer service skills are off the charts. I swear, if I could I would hire him away, I would! There are are lot of options out there, but Guy is the only reason I rent at this location, for a few years now, and with no plans to switch. Good customer service has become, unfortunately, much too rare. Guy reminds you how it SHOULD be. ------ I paid and reserved online. Everything was ready for me to move in just minutes afterwards! Then when onsite, even though no check-in was needed, Steve saw me and asked me if all was good, then he answered some questions I had. Truly a great move-in experience, and Steve made it even better and easier still!

We were in desperate need of a storage unit near our new facility and we stopped by here to see if there were any units available. Guy was able to get us into a unit in what felt like 10 minutes. Way easier than expected and he explained everything in great detail while keeping the process moving along. Staff is A+, cleanliness is A+, and the storage unit itself is as good as a storage unit gets.

I had purchased a storage unit for sale on auction. I was greeted by Guy, and he has the best customer service I have come across. If I ever need any future services, I would consider calling Guy for help.

Great location and great management. Guy is especially nice and very helpful. Really appreciate his personalized approach. 5 stars!!

I was in on Sunday and got a second unit from Guy the property manager. He was very polite and friendly and I was very happy and that’s why I’m back to get another unit from guy. The facility is in top shape. Thanks for all your help.

Very very happy with Guy the Mgr He make it all so great All ways great to see him He a 10 Plus in my book !!!

Guy Cambria was very very helpful and a delight to talk to and he was super helpful about everything.

Had a great experience today renting a new storage unit. The facility is clean and well run. Guy showed me my options and was helpful in determining the best unit for my needs

Guy has been very helpful with all my needs. And he is a 10 star in my book. Always pleasant and happy and the facility is a ten Will tell all my friends.

Guy is literally the best! He set us up with a new storage unit, explained everything to us perfectly, and even sold us on a lock. He also walked us to our unit so that we didn't get lost on. Gotta love someone who cares about their customers. A++ Guy Cambria

Howard was amazing super helpful. Very clean facilities.

Thank you guy for getting me a decrease in my rent. Was very happy with the service and all the experience that everyone has a Public Storage the facility is wonderful nice and clean and I feel very safe when I am here as well. Definitely five star for everyone.

Mamqnger Guy was great he was very helpfull Totql fove star service Will tell all my friends

Rented a unit today Guy was great very happy Awesome service and very clean Well done Guy

Guy has been very helpful when I received a sudden increase from corporate without notice. He had it cleared up in 24 hours. He always has a smile and is helpful.

Nice unit, but in 4 years, the price has more than tripled. We are in the process of moving out. Too expensive!!!

Guy was so helpful. The place is clean and safe. I would highly recommend this facility.

The man that helped me was named guy and he was wonderful he was so patient and so kind and very thorough on if I could give guy 10 Stars I would so in my book He's a 10 star 100%

Public Storage is a 5 star property in my opinion! It is convenient to where I live and a clean facility. And, Guy, the manager at PS Laguna Woods deserves a 10-star rating! He is professional and always listens to my requests, which have been many as I have multiple units and have had to make changes, additions, etc. He has made moving less stressful for me. Always taking the time to show me specific units and is very thorough and helpful. I’ve stayed with Public Storage mainly because of Guy’s helpfulness and professionalism.

Mr. Guy always provided great service, facility spotless, glad he’s here when we’re here he’s a five star plus!!!!

Guy was friendly and very helpful. Great experience.

I received help from Tris to resolve my multiple storage dilemmas (Jan. 20th). She went above and beyond. Tris is the reason I'm staying with Public Storage after decades of renting multiple units for personal and business reasons. In all those years, other than Tina, no one else has been as professional or been such a pleasure to do business with. I applaud her and hope she gets the recognition she deserves from Public Storage.

Rented a storage unit today and at Public Storage in Laguna Woods. Extremely good customer service, very clean facility. Guy was friendly, very through, and helpful. Great experience!

Great place and prices

Have had a unit here for years, but the rent increases were too much. I came in and was honest about it. A gentleman with shoulder sling (Joe, maybe?) was very chatty and nice, answered a few questions. I came back ready to purchase a different unit and move everything over and the District manager (Lizann, that's probably spelled wrong) was there. I didn't even have to explain the situation. She was very accommodating and helpful. She even made a suggestion of how to make it work for my schedule that I hadn't thought of. They don't seem like money grubbers or dishonest. I was fully expecting to have to navigate a sales pitch because they wanted 200 extra dollars a month. Nice people, nice units.

Kyle is awesome!! So very helpful!!!

Small

Mr. Guy is literally the best!! He always goes above and beyond every time I need assistance with anything. The other day I couldn't find my lock on my bigger unit and he called me and told me that it was open. He is always super alert and ready to help in the most unexpected ways. Thank you so much public storage for Mr. GUY!!! -Shyniece

This is my first time to rent a storage so I did not know what to expect. I stopped by the public storage at Moulton Parkway. I met Tina and I tell you, she is by far the most informative and most courteous staff. I ended up renting at the one by Brookline Because Tina does not have the size I need it, but she is the one who convinced me to rent at Public Storage.

Tina was so pleasant and knowledgeable. She is a breath of fresh air when dealing with moving concerns. A true asset to your organization.

Tina is Amazing!!! Superb customer service!!! She even walked us up to the unit and explained how everything worked. Kind friendly and professional!!! My coworker and I were visiting our company’s storage unit.

Tina in customer service was a huge help! Great personality and very friendly and understanding.

I am so happy. This was my first experience using a storage. Tina explained everything very clearly and made me feel very comfortable. I could tell she was really taking her time. It’s hard to find customer service like that anymore. I am so happy that she made this a positive expands for me and I would recommend this location.

Tina is awesome just provided new bulbs She ordered them for us 3 days ago and she delivered She is always helpful

Tina was very amazing & wonderful for the consideration in waiving my late fees. I'm so grateful for this & I can truly say Public Storage & its employees are awesome!!! Great job Tina, who is so understanding & professional!!!

Excellent customer service from Tina. Made the whole experience for us. Clean facility and well maintained.

The property manager at this location is extremely helpful. On two separate occasions she has helped with securing unit for me that was not at her location. Very friendly and helpful. Highly recommend.

Tina helps me with my moving greatly

Tina was very helpful and explained everything throughly!!

Super easy move in! Tina was a huge help, she answered every question and really made me feel welcomed and not just another customer to process.

I have never met a nicer more helpful woman than Tina, at this Public Storage facility. My dad had a storage unit at this location and Tina always answered any questions we had, helped us figure out how to create an online account, & helped me when there was a late payment and we needed to get a new lock. Tina goes above and beyond, with a smile! I'm bummed that we had to move locations, but im confident that Public Storage will always be our "go to" place since they clearly hire amazing people.

TINA was the rep. I met. Very welcoming & educating on all info. Needed. Great to do business with you all.

Tina was amazingly efficient!

Tina was very informative and professional. She knew her job and went beyond to make the transaction easier. She explained everything in great detail. Showed me the unit and explained acsess to elevator. I will pass the word around about her service to the client. Thank you.

Clean and price is better than my old storage in MV

Tina was very kind and professional. She answered my questions and accommodated my requests. It was a pleasure to work with her to secure a storage space.

Tina was so nice and helpful! I couldn't have done it without her explanations and service. It was so easy and less stressful. Thank you, Tina!!

Tina was amazing! She was so helpful and friendly! She showed me my unit, confirmed the repair had been made, and helped me with all my questions.

Best options to look for storage and nice and clean thanks for the help Jacob .

Exrlente servicio

Tina is amazing. She was more than patient with us and was able to help us determine the perfect space for our needs. The site is spotless and feels very secure and safe. She is obviously a pro when it comes to customer service. This is our fourth Public Storage relationship ( coming from south Florida, Arizona, and LA) and we cannot imagine using any other company. Tina made this easy! What an asset to to this company!

Tina gave wonderful service! I love Public Storage, so well run!