Public Storage Self-Storage Units at 16700 Red Hill Ave, Irvine, CA
Mon-Fri 8:00 AM - 7:00 PM
Sat-Sun 8:00 AM - 7:00 PM
Gate Access Hours
Mon-Fri 8:00 AM - 7:00 PM
Sat-Sun 8:00 AM - 7:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
Mon-Fri 8:00 AM - 7:00 PM
Sat-Sun 8:00 AM - 7:00 PM
Gate Access Hours
Mon-Fri 8:00 AM - 7:00 PM
Sat-Sun 8:00 AM - 7:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
5'x4'Online only price$ 16/moSmall 5'x4'
$ 16/mo $21Best Price Label
- Climate Controlled
- Inside unit
5'x5'Online only price$ 20/moSmall 5'x5'
$ 20/mo $25Best Price Label
- Climate Controlled
- Inside unit
5'x5'Online only price$ 44/moSmall 5'x5'
$ 44/mo $55Best Price Label
- Climate Controlled
5'x5'Online only price$ 48/moSmall 5'x5'
$ 48/mo $60Best Price LabelHurry!
- Climate Controlled
- Inside unit
- 1st Floor
5'x10'Online only price$ 67/moSmall 5'x10'
$ 67/mo $84Best Price Label
- Climate Controlled
5'x8.5'Online only price$ 75/moSmall 5'x8.5'
$ 75/mo $93Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
5'x10'Online only price$ 77/moSmall 5'x10'
$ 77/mo $96Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x10'Online only price$ 121/moMedium 10'x10'
$ 121/mo $151Best Price Label
- Climate Controlled
10'x10'Online only price$ 124/moMedium 10'x10'
$ 124/mo $155Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x8.5'Online only price$ 137/moMedium 10'x8.5'
$ 137/mo $171Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x15'Online only price$ 193/moLarge 10'x15'
$ 193/mo $241Best Price LabelHurry!
- Climate Controlled
10'x20'Online only price$ 209/moLarge 10'x20'
$ 209/mo $261Best Price Label
- Climate Controlled
10'x15'Online only price$ 218/moLarge 10'x15'
$ 218/mo $272Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x20'Online only price$ 241/moLarge 10'x20'
$ 241/mo $301Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x18'Online only price$ 246/moLarge 10'x18'
$ 246/mo $308Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x25'Online only price$ 310/moLarge 10'x25'
$ 310/mo $388Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
Nearby Self-Storage Locations
Self-Storage Near Irvine
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
Irvine Climate Controlled Storage Just Off the 55 Freeway
Storage units in Irvine are located between Alton and Barranca parkways not far from the 55 freeway. All-indoor climate controlled storage units in a wide range of sizes from small lockers to extra-large 10x30 storage units are on-site, providing plentiful self storage to Irvine, Santa Ana, Tustin, Costa Mesa and beyond to serve South Orange County communities.
Access to this modern facility, one of Public Storage's largest, is available from most of Orange County's major arteries. In addition to the 55, we are near the 5 and the 405 freeways as well as the 261 and 73 toll roads. We're super close to John Wayne Airport to serve frequent travelers who need storage handy to the terminals and runways.
Small Irvine Storage Units
Our small storage lockers are our cheapest option, which nearby college students at UC Irvine and Santa Ana College find useful to free up space in tight living quarters. Golf club storage in a 5x5 storage units, fits quite nicely. Tuck away clubs after a round at nearby San Joaquin Golf Course or Oak Creek Golf Club.
Greentree Elementary School families and neighbors looking to declutter can store everyone's recreational gear in a 5x10 storage unit for play at Heritage Community Park. Behind the athletic equipment, pickleball sets, beach umbrellas and chairs, store your holiday decor and other rarely used items.
Medium Irvine Storage Units
Windwood Knoll residents and others sharing a place nearby can store duplicate furniture in a 10x10 storage unit. Pack in couches, coffee tables, dining sets and extra kitchen gadgets to keep common areas uncluttered. This square storage rental is also useful for downsizing, when you need a spot for furniture, decor, lamps, mirrors and clothes while deciding what to keep and what to pass along.
Large Irvine Storage Units
If you'd like to clear out the garage and get your cars parked inside once again, consider a 10x15 storage unit. These roomy storage rentals are up for the task of storing long kayaks and standup paddleboards, camping and fishing gear, as well as oars and paddles or whatever else is clogging up your garage. They will hold about four rooms of furnishings if you are transforming your garage into an ADU.
Homeowners around Irvine High School who are planning a remodel can store five rooms of furnishings in a 10x20 storage unit. These large storage rentals can accommodate the contents of a three-bedroom home if you are between residences or new to Orange County and still house hunting.
For larger renovation projects or when moving from a very big home, an extra-large 10x30 storage unit should be a good fit. Capable of holding seven-plus rooms of furnishings, these storage rentals are about the size of a two-car garage.
Irvine Public Storage has numerous storage solutions with climate control to meet a range of needs in central Orange County.
At this Irvine Public Storage you'll find:
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 947)
Estoy muy contento por la amabilidad de la asistente Exelente atención Muchas gracias
Chris Lee big was a big help. Was able to upgrade our storage for under $5... clutch
Chris Lee helped me with upgrading my storage from a 5x4 locker to a 5x5 closet size unit for only $5! Amazing help!
We went to this public storage to ask about the unit sizes and prices. It was clean and looked well taken care of. Staff, I believe her name was Yvette, answered all our questions and was very friendly
Great customer service by Chris and Yvette made the process really easy and super smooth.
Chris Lee helped me out a lot today has a great personality
I used the storage for 3 years. The place is clean and staff Gabby was very helpful.
Yvette was super effecient friendly and very proffesional. Amazing
The process to rent and vacate was quick and organized, and the unit was very clean! Shoutout to Yvette for the great customer service!
Great and friendly staff, clean and organized facility. Would definitely recommend this public storage to everyone!
Yvette provided me with amazing customer service her dedication is amazing and I couldn’t have received a better customer service 5 stars to Yvette Gabby amazing customer service she is a life saver as well she has amazing work ethic and you could tell her outstanding dedication for her work is priceless 5 star to gabby as well Chris amazing excellent customer service and attitude you go cris
I would like to give Yvette a positive review She assisted me in every step of the way and made me feel soo comfortable like if it was my home thank you Yvette for the amazing customer service and for the professionalism and kindness you have you’re truly outstanding if I could I would give her 10 stars review highly recommended this place!!
I would like to express my gratitude to Yvette. She is a sensitive and polite employee, she has come to the rescue more than once, I thank her very much! I recommend this place and this excellent employee to everyone
I seriously wanted to come in here and give Yvette an amazing review she really helped me transfer me into a bigger unit and she was also helping a new trainee she is amazing she was multi tasking and was still able to provide me with outstanding customer service you guys need to give this young lady some recognition she definitely goes way more than beyond to make sure her customers are reciving great customer service managers like her are the reason why we come back thank you again yvette
Yvette customer service was really great. She gave me the explanation so nicely.
Margaret is so helpful! She took time to explain how. It works and show me where the best route to go. Thank you Margaret!
Margaret was amazing..was a quick and easy rental. She had a great smile and was very pleasant to talk to. Very helpful...
The 1st month for $1 special is great. The staff is very friendly! The lady helped me choose a storage size to fit my needs and showed me different units until I found one I was comfortable with. I wish I got her name. Yvette was very friendly on the phone and helped me handle my rental storage insurance needs when the app was not working for me. I like the security to get in and carts available for use to help move items. I had a very positive experience and would rent here again! Highly recommend!
I rented my storage unit end of Jan/23. By May they increased the monthly fee by 33%. Go somewhere else.
Anything you need just go to the office and they will get right on it. Great staff. Especially Margaret, she always goes above and beyond. 👍👍
I have had pleasant experiences with all of the staff and the facilities are nice. Gaby did an awesome job helping me out when their online app was having an issue processing my auto pay from a specific account. She put in a fee waiver online due to the unfortunate circumstances of the late charge, and within minutes was able to have it reversed. Thanks again!
I want to thank you Gabby Yvette and Steve for the amazing customer service I cannot thank you enough for all the help thank you you guys are the best
Yvette kind supportive and excellent customer service.
Love this public storage! The ladies working here in the office are amazing and so helpful! I was here for 7 years and they are awesome. Excellent customer service, place is very clean, and very secure. Highly recommend! 5 stars! Margaret and Yvette are wonderful, ask for them if you walk into the office they will take care of you!
Came here to adjust few things on my account and ask few questions & Margaret helped me answering everything. She was very helpful and nice. Great customer service Thank you Margaret!
This was my first time renting at Public Storage and Gabby was absolutely incredible. She went above and beyond with the rental process for me and made it very easy for me to understand. I was so grateful for her help. Gabby gave me incredible customer service and even walked me to my unit. She was very enthusiastic and had a great attitude. If I coul iwould give 10 stars! Definitely recommend this location! Thank you :)
I recently had the pleasure of working with Margaret at Public Storage, and I couldn't be more satisfied with the service she provided. Margaret went above and beyond to assist me with my storage needs. Her professionalism, knowledge, and friendly demeanor made the entire process a breeze. She patiently answered all my questions, helped me choose the right storage unit, and ensured that everything was well taken care of. Margaret's dedication to customer satisfaction truly sets a high standard. I highly recommend Public Storage, thanks in large part to Margaret's exceptional service!
Vine a rentar una storage en esta localidad y solo obtuve una gran servicio. Gabby me atendió ess una gran persona me ayudó con todas mis preguntas y me ayudó agarrar un gran precio. Gabby te agradezco por toda tu ayuda.
I got a great price on the website and was happy with my experience. Moving in was easy and the facilities were clean. Evette and Gabby made moving out simple. I would definitely come back to store my stuff next summer.
I just rented a unit at this facility great great customer service from Gabby and Yvette. They are life saviors i cannot thank them enough for the great help..
I rented this unit this month and gabby gave me a great customer service. She went far beyond. I came from other place that was really expensive and gabby assisted me all the way .thank you gabby for all your help.
Ms.Garcia yvette has very qualified customers service skills. She professionally advised me on what I needed to get according to what I told her. She made me feel with alot of trust and confidence.
Margaret is the best. The customer service is second to none. If you want to make your life easier come to this place.
After leaving LA and coming to Irvine, this storage facility was a breath of fresh air in comparison to those in LA. Price wise, customer service, and how nice the facility is. Taylor was extra accommodating upon my arrival and set me up without worry. His calm and peaceful demeanor was very welcoming and pleasant. I’m grateful to have found this place and to store my things here. Interesting fact: they have something like the tv show storage wars here that’s called storage treasures. If anyone is interested in that I believe Taylor said you can find out about it online. It’s best to book your rental online before arriving to secure a deal they usually have $1 to start or half off first month. They charge a one time $29 set up fee which is expected.
Management is rude but other staff is polite
Best customer service ever! I loved how Gabby & Yvette were so warm and welcoming to us. They offered us good deals on renting the space. Also the facility was so neat, clean and organized. Highly recommend this location for space rental, the process was very easy!
Public Awareness I rented a space paid the amount of 233. I then decided to down size to a smaller unit. Then I changed my mind after being told I would be charged for both units. Then I went to the storage space on Jamboree only to be told I have an outstanding account at the Red Hill location. So they took my money paid for a unit I didn’t purchase and when they refunded me my money they only sent me a check in the amount of 221.25. The space on Jamboree told me the unit I signed up for didn’t have climate control, Which was the furthest thing from the truth. I purchased a unit same building that had climate control and the AC was working perfectly. However they charge me an additional fee for a climate control unit that I already paid for.
Quick and easy rental. Knowledgeable and pleasant staff.
Dear Public Storage Management, I would like to take this opportunity to recognize your fantastic team located on Red Hill Ave in Irvine. It is important for you to know that throughout many visits to my storage units and assorted office transactions, Margaret has always provided excellent customer service. She is extremely helpful, knowledgeable, friendly and efficient!!! I'm sure you must be very proud of her dedication and her hard work towards making the corporation a success. Kindest regards, Linda
Soy cliente Dede 2021 estoy muy agradecida por la seguridad y el servicio que me han ofrecido en este tiempo. Son muy acomedidos a las necesidades del percance que se tienen. Gabby es good customer service
It is my family's first time at public storage and Margaret went made our experience so easy! Margaret went above and beyond by showing us the different options we had and was very thorough in explaining everything to us. Thank you Margaret, you are awesome!
A friend and I moved his stuff in 3 months ago. They already raised the rent from $150 to over $200.
Taylor was VERY helpful and an ABSOLUTE pleasure to deal with! He had a genuine, caring energy about him that made me feel at ease with having to deal with the daunting task of moving! Thank You, Taylor!
The front office was amazing! They made my transfer into another unit super easy! Highly recommend!
Margaret at Red Hill Public Storage did a fantastic job getting my 2 units that were side-by-side. I had a concern about being on the second floor so she took time to show me how easy it is to use the elevator. No hassle at all being on second floor. The rental process was smooth and fast. Margaret handled it all with professionalism. Very happy to be at Public Storage.
Had gone to Public Storage on Red Hill in Irvine and was helped by Taylor Sisk. It's very refreshing when the person helping you gives you excellent customer service! He gave suggestions and was very pleasant. He is professional and should be promoted to Manager! He is the kind of Manager that can show his employees how to give amazing customer swrvice! I am very pleased with the Storage I rented and will recommend both Public Storage and Taylor!
By far this storage facility has been the best and cleanest one. Everyone was so helpful and friendly. Gabby was the one who helped us out. She was very informative and helpful. She helped us choose the size unit that best suit our budget. Thank you so much Gabby
Pest everywhere on the right side of the building. Ive had to bring my own pest control spray due to roaches making a home inside my boxes. Prior to moving boxes I have roaches running out of them.
Super easy to get the unit. Margaret was very helpful and kind!
Miriam was very helpful, friendly and a big smile. Great service.
This Redhill location has the best access hours in Irvine from 8am to 8pm, others open from 9:30am to 6pm(or shorter) that won’t work for my job schedules. Taylor was very polite, he took time, helped me understand the difference between a locker versus a walk-in. He went over and beyond to give excellent customer service and showed me 3 different units in different sizes. He was very patient, knowledgeable and professional! He deserves a promotion for his problem solving skills!
I’ve never been to a storage operation that’s been easy. I’ve never been to a storage unit that comes with an easy task. The storage business and its ownership always understand that is a larger task and management duty than the public perceive. I knew right away, that during a massive transition in my life and my belongings, it had to be Margaret and her staff. This is a large public storage facility in Irvine. You wouldn’t know it. It’s almost like they make you feel at home…. At storage. They simply do the best job of maintaining a sense of confidence for the customers, safety all, and the cleanliness for the community. Margaret is one of the best and most amazing people I’ve ever experienced in customer service. She’s tough and she gets to the point. Clearly that is necessary in the world we live in an especially in the job she has to do here to maintain this beautiful facility. Public Storage should be proud of the work she does and her team she’s managing. The model should be replicated throughout the entire portfolio. Crushing the storage game.
Always clean and all the workers are friendly and helpful.
Margaret was a huge help to me and even got me a discount! She was professional and friendly, she deserves a raise for the way she helped me out!! Thank you Margaret, stay blessed!
Loved it Margaret was super helpful and very informative
Wanna have fun while moving ? Hit this place up! Came in to check out a storage unit and was greeted by Margaret. She’s hilarious lol. Very pleasant to work with and knowledgeable. Made my experience that much better :)
I rent here for half a year. After 6 months, the rent was increased by 30%. This is unthinkable. I paid $ 98, and now the price is $ 137. It's time to say goodbye
There was an unfortunate leak in our unit that led me to take out my things, but Taylor at the front desk was incredibly helpful about the whole process. He explained what to do about the insurance claim, and was also helpful when it came to moving out of my unit. Thanks again Taylor!
I cannot say enough about the honorable character, competence, and service-mindedness of Gabby at this Public Storage facility!!! Another Public Storage facility nearby tripled my 10'x20' storage unit rent over a three year period—despite my having been a Public Storage customer for even longer than that. Gabby was amazing! She checked on the price increase, made sure I'd submitted a request for a price review, and promised to check back in a few days to ensure I remained a highly satisfied Public Storage customer. I really respected her professionalism, her respect for me as a customer, and her respect for the manager of the Public Storage facility I am in right now. She struck me as an especially gracious, honorable, and service-minded individual who is as committed to customers, the Public Storage brand, and her Public Storage colleagues as she is to the business performance of her own facility. (This is the kind of individual I like to hire for my own business!) What a refreshing Public Storage experience at a time when I was extremely frustrated with my current storage facility's price hikes. At the very least, she has radically improved a longtime Public Storage customer's perceptions of the Public Storage brand.
Jackie and Margret are the best! Excellent Customer service and a “Red carpet” treatment- just in time for Oscars!
Great people and customer service!!! Especially Margaret she is very helpful and always has a smile on her face I highly recommend this place
This is a very overdue review, as, I have been meaning to write this for months! So, this should speak volumes more about how great Margaret and Courtney are! Some time ago, I lost my key. Long story short, it was a stressful event. Margaret and Courtney made the whole process much easier, less stressful, and they also made me me laugh! There have been numerous other times, where I was stressed out, and they (as well as two of the other men who work there), helped me out, and they made a bad and stressful day, become a positive one. In addition, when ever I walk in, they greet me like I am a friend, which I really appreciate, especially given they have so many customers. I always feel welcome. This is one of the reasons why I keep coming back to this location.
Very secure. Little bit pricey after the $1 for first month
Margaret was great. Cool customer service.
David provided great help when I walked in for help with my bill statements. Very courteous gentleman. Customer service is missing these days but David made a great day for us.
Really friendly service and nice workers, from Lee
Meh rented a second unit find out when I get here that it’s above another unit and need to use a rolling ladder. That left me annoyed because no where online did it say it was above another unit. From there my access code for the other unit was disabled and I wasn’t able to get in so had to visit the office a second time since no once answered the call box when I pushed the button.
Great prices and good secure building
Tris was a pleasure to work with. Made the whole sign up experience super easy and quick. Went out of her way to try and find me the best deal. This storage facility is also very clean with wide hallways. Happy customer. Thank you.
Excellent staff and the best price out of the 4 storage places in our area. The manager even let us borrow some blankets !!!
Very clean and well kept storage facility. Margaret was so helpful and patient with us and made our move in process a breeze. Thank you and will definitely continue to give my business to this location.
Friendly, Efficient and accommodating. Margaret and Gabby are always a pleasure to interact with. Over the last several years I have made my way into the front office for supplies, information and space upgrades many times. I never fear poor service or bad news. They’re always there to save the day!
Jazz and Margaret were very nice girls very helpful made things go by quickly.
Storage manager Margaret was so helpful and accommodating. Thanks a lot.
Jackie Was super Awesome and she has that sparkle in her eyes and she helped me with the utmost customer service!
Taylor was so helpful in assisting me with finding the unit just the right size and price. Thanks Taylor!
We have been using Public Storage on Redhill ever since my husband got discharged from the military. Our rent had increased over the years and we were thinking about looking elsewhere for our storage needs but Margaret was super helpful and found us a lower rate, by switching to a different unit. She is very friendly and kind, we appreciate her so much for helping us save some money. Thanks Margaret!
Margaret is the absolute best!!! she went above and beyond to help me out, and makes me feel more than comfortable going to the storage unit at any time of day! thank you so much Margaret ~ huge facility and very clean & organized
Don’t be fooled into the first month is free, #1. You have to purchase a lock through public storage which costs $20, (2 you can’t bring your own) #2. There is a administrative fee (one charge) of $29. If any taxes are applicable which they are. Therefore it’s not free. #3. Each year (maybe twice a year they increase your rent) which is expensive for the size that I have & a rip off) my space isn’t getting bigger, I’ve found other storages cheaper and more flexibility with the times. Also, there’s rarely carts available. When moving out make sure you give your notice or else public storage will charge you the next months rate. Other then that if all of this sounds good move in here and get your money taken
Me and my roommate went to this location and were helped by Margaret, she was amazing every step of the way and made us feel so welcomed and comfortable. She recommended a bundle of moving supplies we did not know existed which made our transition even smoother. Please give this woman a raise, will definitely be recommending all my friends to come here and asking for her :)
Very efficient and friendly service. Thank you to Taylor making it a great experience.
I had never received better service as I received from Taylor today. Not only he was extremely courteous but he also saved me a lot of money. He deserves a promotion. Thank you very much
Scott was fantastic and extremely helpful.I am a senior And He was willing to help me and very polite and respectful
Very friendly, and great customer service. Will be back! :)
Taylor helped me out with the key code outages they were having a little while back. Before he helped me though he helped a pretty impossible guest over the phone. Taylor exhibited some of the best customer service skills I have ever seen. I just wanted to recognize TAYLOR AND COURTNEY!! They were both on shift when I came in. Staff is always friendly, helpful, and kind.
I would like to give a big shoutout to the manager Taylor Sisk and also Red Hill location! I’m very happy with the sanitation of location and customer service. Therefore, Taylor helped my mother and I find a suitable unit for us during a difficult time, and he went above and beyond by walking through each unit as well as explaining how the facility operates, which made my mother more at ease. Thank you Taylor Sisk and Red hill location !
Taylor, Scott, and Margaret were so so awesome. This place is nice, and the staff is nicer and funny. While Taylor was helping me, I could hear Margaret cracking up the customers down the counter which got me cracking up too. Taylor answered all my questions and was happy to show me a preview of my unit. Definitely choose this place as your storage. If anybody asks I'm sending them here.
Taylor had excellent customer service, quick fast and very pleasant. Above and beyond!
Public Storage Redhill 29230 Super Helpful and professional Team, very easy going and gotta say it again very helpful, Thank you Scott and Jackie .
Jazz is AWESOME I really appreciate her beautiful smile and her amazing customer service. Super satisfied. The team she works with; margaret, taylor, and scott are great. I have never seen such a supportive group. Thank you so much for making my first time experience so pleasurable!
MARGARET AND HER TEAM ARE AMAZING!!!
My experience at a storage place was awesome. Taylor was very professional and helpful and knowledgeable about the whole process. Got a great deal reserving online!
Been here over 2 years. Taylor is great! He helped us out so much. Thank you Taylor :)
First time renting out a storage unit and i couldn’t have asked for a better experience. Taylor was extremely helpful and guided my friend and I, providing all the information we need. We had many questions that would probably annoy most. But Taylor was patient and just truly seemed to care about our experience at public storage. Huge shoutout to Taylor, incase management pays attention to the details of these reviews.
The General Manager, Margaret, is simply outstanding! She always has her customer's interests first providing recommendations on how to lock in lowest rates available on storage units. She has personally saved my wife and I hundreds of dollars in rental costs. Highly suggest contacting Margaret directly for 5 Star Service!
Jazz is amazing!! She walked me to my unit and explained everything in detail. She was super helpful and knew her job well. I will always remember her kindness and will to help. Thank you Jazz
This place is huge. Don't think you'll get in and out quickly.
Scott was incredibly helpful and gave me the greatest experience I ever had at any place honestly. The greatest worker I’ve ever encountered in my whole 26 years of being alive. If you can give him a raise or promotion please do it! He embodies everything a worker should aspire to be.
Margaret was so very helpful along side her partner Taylor! A must rent if you’re looking for storage space. Great prices on top of the service!
Fast and easy in and out for moving
Super clean facility and nice multitasking staff. I'm surprised there isn't more than one bathroom and it's not marked well. If you need it, it's located in the middle loading zone, unmarked. There's signs around the building that point to its direction, but nothing that actually says you've found it. Also, with only 2 other people loading stuff and using both carts, there were no other carts available. Seems like a small cost to have plenty around. So if you need one and don't see one, you may need to look harder. Otherwise, (I'll say it again) the facility tis really clean.!!
This was my first time renting at Public Storage and Jazz and Rafael were absolutely incredible. Rafael went above and beyond with the rental process for me and made it very easy for me to understand. I was so grateful for his help. Jazz gave me incredible customer service and even walked me to my unit. She was very enthusiastic and had a great attitude. If I could give more stars, I would give 10 stars! Definitely recommend this location! Thank you guys so much!
Taylor is the amazing man to talk to about public storage help me out so amazing he deserves a big raise for helping me, thanks bro...⭐⭐⭐⭐⭐⭐
I was just going into the location to secure my storage unit. Little did I know that Public Storage had hired the absolute best customer representative in history: Rafael. Rafael is the perfect employee; he is professional, courteous, and all around a great person. You can tell he really cares about Public Storage's clients. Solely based on my interaction with Rafael, I have recommended Public Storage to 5 of my friends just because of how exceptional it is. Public Storage: you better take care of Rafael or someone else will!
Muchas Gracias Mirian por tu atención, tu disponibilidad y por hablar español. Fue una gran ayuda . Muchas Gracias nuevamente. Bye Bye
They say moving is one of the most stressful things you can do in life but everyone of this facility has been really kind and helpful. stress-reducers. I want to shine a special light on Miriam who goes above and beyond customer service.
Cheyenne is great! She was professional and made sure all our needs were met. We originally got a unit but it was smaller than we needed so we decided to upgrade the next day. She helped us thru the process and made sure we were still able to get the online special that was being offered at the time by making sure we followed the necessary online steps. She really helped and went above and beyond. A++ This location is very clean and secure. Staff is great and friendly.
I do not like here. The small units are too high up. Very unsafe if you have anything heavy. They also charge you for unnecessary things, like a reservation fee (and they don’t tell you you’re going to be charged) and no refund if you move out in the middle of the month. My storage unit I moved from was not like this & the one I’m moving to is not like this. The customer service is not that great either.
Had been with them 3..years was 67./ 115 2022 that's a double my money in 3 years my problem is my stuff was auctioned off and they didn't put my pictures and important paperwork in the office for 30 days like they're supposed to and still billed me 278 when they sold it for whatever they wanted it could have been in people that buy from storage places it's wrong it's not a good job to do other people's hardships basically taking all their belongings
Thank you Taylor for helping me out with getting a unit. Very friendly staff, clean place and willing to answer my questions I had. Would recommend!
Cheyenne and Miriam have went above and beyond with the most excellent customer service during our whole visit. The most polite and helping people that I have come in contact with within the last couple of months. Due to their service I will recommend all of my friends and family to come to this location for their storage needs
Miriam provided excellent service! Great personality and swift service, thanks for the help getting my storage set up!
Gabby she got me what I wanted ty great place
Miriam was a great manager that assisted in getting the right unit assigned and who also acted as a guide to the unit. It was a very convenient location that helped store the items I had neatly.
Cheyenne is wonderful 👍👍Highly recommend this place in Irvine on Red hill . This place is great so helpful you got to rent storage here. Public storage is the place to store your items good prices , clean and employees are amazing . Cheyenne at the front desk is excellent. I got the best customer service from her . She helped find a unit walked with to show me units I wasn’t sure which size to get , she help me measure for my furniture . I had questions she explained so nice and professional . I have never seen such superb excellent friendly customer service from a employee . I’ve been in hospitality field for years dealing with the public this girl deserves a award and is going to be promoted or should be . In this day where everyone is so stressed this girl was kind , patient and went out of her way to help get me storage . Also the other employees when I called were extremely polite and kind and professional. Thank you Cheyenne for making my day great with the stresses of moving you made it so much easier . I highly recommend Cheyenne & this place in Irvine !
This is just ridiculous! Our storage price in 6 months went up by $150! No warning nothing! I am out of this storage as soon as I find something in the area
It's been a long time since I've seen customer service this great! Gabby was extremely helpful and kind and happily answered all of my questions. I highly recommend this location even if it's not the closest one to you. I hope management realizes that they have one of the best on their team.
Its been 6 months Since I rented a storage building and i paid for 3 months in advanceI but only used my storage building for one month and it's been six months I still can't get my money back. I have never witnessed such incompetence ever!!!
Gabe provided excellent service! The facility management and cleanliness is superb. Would highly recommend this facility!
Miriam’s service was exceptional, she was very informative and helpful.
I definitely recommend this place great service very friendly
If I could I'd give this place Zero stars ... Seriously. What is up with this place. Literal Nightmare. I moved out to extra space, so much better. Literally night & day difference. I can't believe I spent over 7 months here. Bc I work 6 days a week it was so difficult to move out any sooner. I have not been able to get in touch with any supervisors or Regional managers, no Coorporate. No assistance at all & they truly act like they don't care! All other facilities & their former employees agree on how inconsistent their customer service is, how low their values are & their how highly their duties are lacking.
It's a standard self storage place, climate controlled but still kinda stuffy to be moving a lot of stuff in and out of. Plenty of parking.
Security at 100% I recommend the place.
Miriam gracias: fuistes muy amable por atendernos nos gusto mucho tu atención!! De nuevo muy agradecidos mi esposo y yo por ke nos explicasteis muy bien Gracias ati y tu persona !!! Thank you!!!😘😘
Kathryn was a sweet soul. 6 ⭐ customer service. PS is lucky to have her.
The customer service here is amazing! Miriam helped us find the right unit and made the rental process so easy! Units are climate controlled too which we were so excited about! Awesome across the board!
Mr.Erin is the man!He is the tipe of associate who those his job with perfeccion....he has the character to help and feel somone really is helping u can feel the energy as u get to this place....with that been say GOD BLESS THIS PLACE GOD BLESS AMERICA...
Lost a bag here. I’m not sure whether it was stolen but it just disappeared when I checked my storage space and moved out my stuffs. I don’t think this place is secure enough and won’t choose it again.
I’ve visit this facility over 10x these past 3 months and I see nothing but improvement ! The employees seem to always be working to problem solve with us tenants. I have noticed that some tenants are leaving goods behind and loitering, No FAIR To the employees that work so hard constantly to keep this facility clean and for the rest of us ! Appreciate Eric & Miriam and Taylor for always putting in their hard work being positive and being so helpful !
Raised rate 40% after 3 months. They also pressure people to write good reviews when they sign up, so don't believe the star rating.
Secure and clean facility with helpful and friendly Staff. They give you opinion on different lock types and escorts you to your locker if desired as to not get lost in the storage maze. Had an issue with one locker but transferred to a larger unit to accommodate my things effortlessly. Staff was very friendly, was greeted and helped right away.
Had a great experience with Taylor. I had an issue and he was able to help me out quick and was very friendly. Much appreciated! Will continue to use this location and recommend because of the service provided.
Miriam is a very helpful manager. Helped to resolve our issues when picking up our items. Very helpful and pleasant person to deal with. Would recommend this facility to everyone in need of storage space. Again great staff overall, especially Miriam.
Amazing!! Eric was so helpful!
Had a very quick and positive experience setting everything up thanks to Taylor! Explained all the steps and details of this particular facility very clearly and with a great attitude. Thank you Taylor!
Really great customer service 10/10 Recommend
Wonderful customer service! I reserved a space online and Taylor let me choose between the next 2 available units closest to an elevator. As he showed me around, he was friendly and kind. My experience was stress-free!
Amazing service by Eric! I would give him 6 stars if I could. Very friendly, knowledgeable. Space is clean and secure.
Eric helped me switch the room and guided me to the new storage. It was great experience!
Hi! l just wanna say thank you so much to Miriam she was so helpful when I rent a space she helped me a lot and explained all the process thanks a lot!
Fantastic service from Eric, super nice dude
Great service! Kind folks
fast friendly Eric was Awesome and professinal
Great experience during rental process. Eric and Taylor in the front office were amazing. I didn’t expect “customer service” at a storage facility but that’s just what I got. Both guys were friendly, patient and extremely helpful. Definitely recommend this place based on their service.
Eric helped me with my new storage unit. I would give 6 stars if it was an option. Great customer service. He helped me with a bigger space. So professional at the same time. Great attitude and very kind hearted. Thank you Eric so so much for such AMAZING SERVICE!!
The service is bad. You want to go in storage the door is offline
Miriam helped me today to rent a unit that I needed. She showed me available units and helped me make sure the one I got was the size I needed. She also helped me see the location of it on their property compared to other available units. I had a few questions since I had reserved online and she was able to answer all my questions and make sure I understood everything. The location looks nice and it’s clean and organized. I’m glad I chose this company and location!
A great place to rent; units are easy to access, awesome staff and a clean place. Thanks again Miriam for all the help!
Great service, convenient location in the middle of the city
Eric was SO helpful in getting me set up with my unit. He was professional, kind, and provided excellent service!
Great Jobs 👍
Very clean and sharp - Miriam was very helpful and cheerful - she answered all my questions and made sure that the discounts I was offered online were preserved even though the original space I reserved was taken by the time I arrived. The sign up and entry access were exceptionally easy and seem comfortably safe. Five Stars!
Eric did a great job helping me get a great unit at a great price! Thanks!
This storage facility is one of the worst run facilities I have ever dealt with. The guy who works at the front counter is the most unhelpful person ever and they have already tried to raise my monthly rent without my knowledge (and it’s only been 5 months). If you are thinking about renting from this facility, I would recommend you go elsewhere. Not all PS facilities are created equal and the service here is horrible. Customer service here is non existent and trying to resolve anything by phone only results in the staff hanging up on you or “disconnecting” from the call, leaving you with no resolution. I’d give this place no stars if I could. I have another rental unit at a location on McFadden and the staff there is amazing.
Nice, clean and air conditioned! Miriam took great care of me! Just rented and very happy! : )
Office staff off to lunch 12PM to 3:30 Not customer friendly, facility put a lock without reason. I'll never rent again nor recommend this business
For this being one of the biggest facilities they sure have a lot of basic issues. I’ve only had a unit for one month and one of the three entrance doors was out of order. So I I had to load my things the loooong way from another entrance. Another time, the elevator at my entrance was out of order and the only way up was up the stairs. Apparently, the top floor is not connected to the rest of the facility so I could not take the other elevator then walk to my unit. Con - There are no outdoor units you can just drive up to. - I got two units at different times. When they gave me the second unit, I had to register it under another account/email and gave me another entrance code. That seems very inefficient. So I guess if I got a third unit I would have to make a new email account? -getting through the teleprompter when trying to call the facility takes you in circles and I could never get a hold of the front desk. Pros- There’s plenty of parking and loading room. No weaving through the facility and possibly blocking other units.
Clean and seems safe, closes 8 week days, 7 week ends.
Great experience and service, helpful and convenient.
Great experience. Clean facility and always felt like my belongings were in safe hands. Eric in the management office was always supportive, professional and friendly. He was able to answer all my questions whenever I needed help. Highly recommended!
I love em!
Excellent service. Thank you!
Nice staff and NICE storage units
Great and fast service!
This location is great, clean, safe and the staff "Taylor" was amazing! Taylor is very knowledgeable, friendly, and courteous. He made my decision making so easy. I left the facility feeling confident that had made the right decision on this location. Thank you Taylor!!
Great place to store your belongings, Taylor is very nice guy., always guiding us, about the size we need , very professional . Thanks man , for all the help and expertise .
Just moved my things here on the 1st. The guy who helped me was very friendly but neglected to express that I’ll be charged starting the date that I paid rather than the date that I actually moved in. So I’m basically being charged for paying early. That’s ridiculous. I am renting a 5x4 unit. All of these small units are on top of other, bigger units. I felt very unsafe moving heavy things in & out of the unit. It’s also not mentioned on the site when they give prices of units that there is a monthly insurance fee you HAVE to pay. My other unit at least gave you an option to not take insurance. So now I have a unit I’m afraid to use and they keep hounding me about paying for space I wasn’t using. I called in and the girl I spoke to acted like she couldn’t help me. I asked for a manager & she gave me the customer service number. The person at the corporate office said she couldn’t help me & I would have to speak with my storage manager. I don’t understand how you would dare charge someone for time they didn’t spend at your facility. What’s even more odd is that they charged me for the month but neglected to mention that I’ll eventually be charged for time I wasn’t there. Scammers.
Taylor help me out
Eric was extremely helpful and nice. Made the transaction very smooth and fast. Happy to be leasing with Public Storage 😁
Great service, I could vote for them.
Taylor is awesome. Thanks for your help
Taylor me ayudo bastante es una persona amiable, y con una gran disponibilidad de servicio al cliente ..sisi necesita asesoria
Taylor, Eric, and Javier really helped me and the experience is good here.
This review is for Taylor, who works at public storage at this location, not public storage in general. He is by far the nicest and most normal person who works there and he always has a great attitude. He should be promoted as soon as possible. For real.
They do not answer the phone and specifically at the end of the month which is interesting because it appears this is an attempt to not be available to check out of the rental unit. Horrible customer service. I will never rent a storage unit at this facility again.
Great place for storage! Staff is super friendly and helpful, iv been using this location for over 5 years. Definitely recommend!
Miriam and Tayloy are pretty kind to the customers! I love them😃
Brianna was so helpful and made the process of getting my unit so quick and easy! Definitely recommend.
Awesome service, facilities and easy access. Thank you for making the last year and a half so smooth for us.
They are horrible! They keep raising my space rent. Last increase was almost $50. Highway robbers! The isles are always dirty with some people leaving their trash and doesn't get cleaned for days if not weeks. The RESTROOMS that have been locked for over 6 months, but each time you ask, they say they need parts and will they be fixed within a week, broken record, meanwhile the rents keep increasing!
Bryanna was very helpful and friendly and made my first trip a great experience! Thank you guys!
This will not happen for everyone, but the attending let us in to offload our very large items right at closing. They were a true champ and extremely helpful when he didn’t have to be. Excellent work and very appreciated 🙏 10/5 stars
Javier and Bryana work great!
Eric gave me quality customer service and showed me multiple units to make sure I found the right unit for my needs. He did a great job from the beginning until the end. I would totally recommend this place. Ask for Eric!
Great customer service with Eric! He was a pleasure to work with and the process was fast! Def recommend this location!
Wonderful service and Cuban very knowledgeable
Provided excellent customer service. What's friendly and able to answer all questions I had concerning the locker and the terms of the agreement. I would definitely recommend this location to friends and family.
It is the cleanest and most efficient storage.
My husband and I rented a large storage unit from this public storage for 5 months. The whole entire process was easy and the front office staff was great (shout out to the manager, Shawn!). We originally moved out of our house and needed a large storage unit to store most of our furniture and belongings. The unit itself was great--very clean, easy to check into. My husband and I were nervous about storing our stuff just based on some of the reviews but I do feel the security here is great. Our unit was on the second floor, so really our security code needed to be entered twice to access it (the main lobby and the elevator). All around the building and in the lobbies there are cameras, which the front office staff are watching throughout the day. And, after hours, the building automatically shuts off the acceptance of your security code, so this means that random people won't really be coming in and out at the middle of the night. Renting a cart was a breeze as long as you checked in with the front office and exchanged your ID. Over the course of these 5 months, my husband and I both would sporadically go over to the unit to either deposit items or just check on our items and every time it seemed completely untouched. My husband and I are moving out of state, so we needed to rent a shipping container to move our belongings into to send over. When trying to plan the logistics of the shipment container, the company we rented from said that most storage units don't allow the containers to be kept on-premises and that we would need to work out a plan with the facility. When we talked to Shawn he was amazing. He explained this facility's policy very clearly and he worked with us to make sure the container was conveniently placed (for us) but also did not interfere with other patrons of the facility. Anytime we called the facility we almost always talked to Shawn and he was always so kind, respectful, and clear with any questions or concerned we had. I'm sure we asked him the same question 6 times and every time he was always patient with us. The whole time we had our facility here the price of our unit did not change, however, I do know we were notified at the 6 mo mark that the price would increase. Overall we were really happy with this facility and if we ever needed to use it again would highly recommend it!
Check in process was smooth and easy Five Stars Service from Eric.
The staff here is great, shout out to Shawn! The customer service and support was phenomenal! Everyone I have spoken with at this facility has been kind. The unit we used felt very secure and I was happy with it. The staff does a great job helping you and your storage needs. Because I am moving I don't need my unit anymore. Closing out my account went smoothly. Very good experience and really good staff. Thank you!
great service have been for 2 plus years always nice ready to help
Eric is the bomb! He helped me get a storage facility quickly and explained everything which made the whole process really smooth
I’ve never had a storage unit and Eric made the process of setting up extremely easy, fast and efficient. Thank you Eric for all your help.
Shawn was an enormous help on transferring my space into another. He was a polite, patient and answered all of my questions. Thanks again Shawn!
Eric helped my girlfriend and I out getting. Us a unit that fit our needs perfect and was very personable and related to the stressful time we’re going through moving from out of state. 10/10 will go back when we have storage needs to see Eric.
Caitlin was super helpful and really friendly. Thank you 😊
Just vacated but the time I had here was great. Eric and the rest of the crew helped me out efficiently.
Staying open late helped me get easier access to my storage as I always worked late hours. Very helpful staff.
Shawn you are absolutely the most professional, enthusiastic and hands down genuine individual I have spoken to at Public Storage since being a client the past 6 years! Thank you for your assistance in helping resolve my issues! I hope the higher ups in your company promote you to run the entire region and retain you for years to come! Thank you!!!!
The staff is great and friendly.
Friendly staff that were always readily available to help at any moment
Staff was super friendly and answered all our questions. Facility is secure and clean. Easy to access
The NPO I work for will be closing our office to continue working remotely. We needed to get a storage unit for our event supplies and storing the items we sell online. We had a unit in this same building until recently but had cancelled thinking we could use the office before decision was made to close it. Francisco was super awesome in helping me locate a 10 x 10 in a prime spot, much closer to the building entrance than our old spot. He was extremely professional and patient when I wasn't initially understanding the pro-rated with first month discount of first payment. Thanks, Francisco, for making this such a pleasant experience.
I hate dealing with people and especially storage facilities however at this PS i was wowed by the professionalism of Shawn. He was considerate helpful and took care of my lost key problem way beyond the call of duty. I I will never forget him or this faciality i am glad i am here and will stay as long as I can. Good job team PS Irvine love you guys.
My unit has always been safe and the employees have always been kind, helpful, and as understanding as business allows. I’m giving three stars because the curtesy carts are locked up and you have to turn in your license to check them out which is so inconvenient and time consuming especially when you can’t find someone to turn the key in and you don’t want to just leave it for anyone to pick up. Also, I found a fat sack of dope in the elevator which freaked me out a little. You can’t catch every little piece of litter and the place is typically very clean, but I’m glad I found it and flushed it before some kid or dog did.
Came to PS for a locker. Reserved one on the interior of building. Arrived on move-in day and was asked by Madi if I needed any help (I have a large black boot on my right foot from surgery) I asked if I could find one closer to another unit I was moving stuff from and/or could I get closer to a door/entrance. Madi was AMAZING!!! Not only did she find one two doors down from other locker but much much closer to an entrance to make moving in easier. THANK YOU SOOOO MUCH Madi...you are the best!. The manager of the property also helped me gain entrance to the new locker. He ran to the office to get a key and a key for the dolly as it wasn't available...saved me from having to run up to check it out. THANK YOU to all the crew at PS for helping me with this situation...Cudos! from #theboot
I have never rented a storage unit before but I did extensive research before committing to a small one and I am so pleased to say that I am glad I chose public storage on RedHill Avenue. The staff (Shawn and Eric) were extremely polite, helpful, patient and answered the multiple questions and concerns I had. They both gave me a tour of the facility, showed me exactly how to access the gates, codes, how to use the online app and more. I suggest going online and reserving a unit to get the best rate, then going in to see it in person and finalizing the details. That is what I did and the price was very reasonable. The facilities are big and very clean. Thanks for your help, Shawn and Eric!
Madi is amazing!
Shawn, thank you for the wonderful service. The best storage unit I have had. Clean, safe, well lit. Thank you.
Shawn is so helpful and kind. You can tell from talking to him that he takes great pride in managing the site well.
The facility is awesome. The front end always delivers great customer service. Shawn you are the best. Thank you for always being genuinely kind and always give up most respect. Amazing customer service skills. Thank you.
This location has certainly gone down hill. The prices keep going up and the facility is a mess. Not to mention the access hours are limited. Definitely not worth the money.
Eric was super helpful!! Got me squared away in no time!
Shawn was amazing and made my transaction painless and quick. He helped me pick a unit that is perfect for me!! Make sure you ask for Shawn.
Shawn was great at customer service, and everything went really well. Thanks
Great experience. Fantastic service and guidance from Eric! Thanks, Eric for helping me get settled and walking me through my move-in. Thank you!
MADI WAS SO AMAZING!!!!! Such a personable and great experience :) she was so helpful and knowledgeable! The location is great and the space is super clean!! Madi was a gem to chat with!
Shawn at public storage was a great help. I appreciate his attentive service and great work ethic. Thank you public storage. He was a great help!!
Shawn was very helpful from start to finish.
This Public Storage is a clean new faculty building with all different size storage spaces good pricing . Is public storage I have not seen any trash bins so don't bring any trash or things you might want to throw away.
Without the insurance mark up, great storage🥴🙃
Eric did a fantastic job with helping me pick an appropriate unit and made everything so easy!
Brianna was very professional and helpful
Had this space for a whole year while I was out of the country. The staff was super helpful and welcoming. When I first used this space back in February 2020 a staff me ever by the name of Melissa was pleasant and welcoming. I had full access to the facility and well kept. At close out I was able to talk to another staff member by the name of Brianna. Very helpful and pleasant and made the move out experience straight forward. I kept my lock so I will definitely be using a public storage in the future.
Great service, easy access to building.
Bryanna is amazing. Extremely helpful and thorough.
Ada was amazing and helpful! Thank you so much!
I have used the storage for five months and liked the service. Staffs were very friendly and the storage place was well organized and clean.
Eric was very respectful and courteous helping my father with a storage unit on Redhill in Irvine,Ca
Excrllent servicr with Briana
Very helpful, informative and courteous staff. Very grateful. : )
Good place to go to! They helped me out when I had COVID19. 5 stars.
Eric was clear and concise. Was very easy to get unit. Highly recommend.
Austin was great and showed me a few different units to help me find the best one possible. This facility has great options and rates! Would highly recommend for your storage needs :)
Ada was pleasant and very informative thank you Ada!
Super friendly staff! will help you with everything you need 👍🏻 i’m returning the storage keys for my friend today and the lady was super helpful and got everything done quickly!
Great experience and price
I've been wanting to upgrade for some time to a larger unit, after a few consecutive days of checking availability Estella and Tina went above and beyond to find me the right space with a great price. These two representatives were so nice and helpful, saved me from having to move to a whole different storage place!
Ada was a wonderful help to me. I can say she has given me one of the best customer service.. very friendly and made sure I was up to date about everything... I’m glad I would recommend her being employee of the month ....
This place is amazing, rushing with the Holiday move I must Say Ada really made things run smooth for me, thanks Ada for your patience, eplanation and great customer service. I would definatly refer family and friends. Thanks again.
Bryanna was terrific. Great service and great prices
Bryanna she was great excellent service
Ada was great, very helpful and knowledgeable. We felt great and secured leaving our belonging in the care of public storage. Thanks to Ada
Melissa gave us a tour and took us threw everything step by step and she made everything so pleasant!! It was super easy and she made me feel like my belongings are secure! Thanks Melissa! EDIT**** AFTER BEING HERE OVER A YEAR MY RATING GOES DOWN TO A 1 FROM A 5 STAR REVIEW. THEY BEGAN CHARGING ME MORE WITHOUT REASON OR LETTING ME KNOW. THE FEES HERE ARE OUT OF CONTROL AND THE POLICE EXCESSIVELY AND UNNECESSARILY PATROL THIS AREA. IF YOU LOVE TO THROW AWAY YOU'RE MONEY, HAVE NO PRIVACY AND/OR BE CHARGED RIDICULOUSLY HIGH FEES THEN THIS PLACE IS FOR YOU.
Very Clean! Staff Very Helpful
Great service and experience. Great rates
Pretty good place! Adam helped me close my account today, Tiffany helped me open it about four or five years ago. Space is clean, locked well, lights work. My space kept my stuff secure until I needed it. Would use again!
Eric was amazing and patient with us during the whole rental process! Now have 3 units!!!!! Beat storage!!!
I love my experience with Tammy was very clear and concise straight to the point answer every question with details answered me before I even had to ask the question no doubt I'll continue renting here because of her hospitality if I can rate her even more it'll be a 10🤘
Bryanna and Maria are the best!!!! First class service....fast and friendly...
Me and my grandmother came in to look at a particular sized space just to get a feel of what to expect for our move in day and the associate Raul was so helpful. He showed us around and made feel so at ease with the whole process. The best part is he got us a unit very close to the entrance and I was super grateful! 100% would recommend this place.
My entire unit was robbed. All my important items taken with thousands. Two of my unit neighbors also got robbed along with others. They lied and told me this was the first time a robbery took place at this location despite the police telling me it happens “all the time.” I spoke to another tenant outside that said his has been broken into twice before this. Several others around me were broken into. I spoke to Lorraine the District Manager and Ken the Regional VP that both said this was the first time. Ken also told me not to “trust what others say” in reference to the police officer I’m working with. The burglars are cutting through the tops of units to gain access. The locks do nothing. The police said the robberies have been happening since this place opened, but this office will lie to cover their bums. Don’t rent here
I spoke with the supervisor earlier who I'm thinking should have known before I drove an hour to their store that they were trying to charge me for the last time that I got my things out of the storage at a different location they said I owe a month but I'm almost sure I got them out in time I could be wrong but it just seems like maybe they could have told me that before I drove the hour out there
Good customer experience with Bryanna.
I worked with Tammy who was incredibly polite and helpful! She truly made this process smooth and painless. Would definitely recommend this Public Storage location over any other, thanks Tammy!
The storage facility it’s very clean. Customer service was great too.
I am so freaking stoked RN! First off, Thank you Eric for taking the time to look into my acct and assist me w/ knocking off some extra fees. Super grateful for that during these Covid times . Secondly, a big shout out to Maria for the quick follow up and follow through w/ assisting me in making sure my belongings were safe at this location . I hope management sees the value in each of their team members and what they bring to the table . Thank you guys so much for making this not just “another storage facility “.
Edit: 4 years later, still employing great team members, thank you Adam for the swift help! Brittany and Daniel were AMAZING! We had great conversation and the facility is very clean! Would recommend to anyone who needs storage!
Working with Jim on move in day was great. He was helpful in assisting me with getting a move in deal so I only paid 1$ for my first month! Thanks again, Jim!
Bryanna is great, very helpful and represents your company well!
Bryanna was so professional but really personable and I appreciated her costumer service so much especially on a day where I’m so exhausted having to move into a storage. The facility is super clean and comfortable temperature inside which I appreciate so so much too!! I’d give a 6 star if I could!!
Adam gave amazing customer service!! Was great at answering all my questions. I’m happy to know my items will be safe and secure.
Adam was very helpful gave me all the information I needed. And was very nice
Clean, cool, well lit and easily accessed. A shout out to Austin which was most helpful with my move out couple of days ago.
austin was very helpful and communicative!!
I just moved to the area and looked at quite a few storage companies before finding this location. Decided to go with Public Storage after speaking with Jim. Very helpful and professional customer service!
Austin went above and beyond in helping us with our storage space - super helpful and patient! Thank you Austin for your amazing customer service
Amazing location! Been coming here for over a year and the staff are always very welcoming and helpful! Thanks to Maria for helping!
Had a big room with them for 8 months, handled our big move perfectly while we switched places, had Maria handle the process. Thank you Public Storage!
Good, zero trouble, would recommend this storage place
Tammy is the person to go to if you need a storage unit. Patient, curteous, knowledgeable, and most importantly friendly as can be. Public storage, be proud of employees like Tammy. Tammy you are awesome, inside and out.
Great storage. They have a variety of sizes. It's clean. We've used it for the ñast 6 months, not issues at all.
Great and safe location, I was helped out by Jim. He’s an awesome representative. Well knowledge and great personality.
Maria was extremely helpful. Helps you with everything you need. Thank you
Maria was super friendly and helpful!
I had a wonderful experience here Maria was of great help!
Tina was Great ah service provider in da storage unit when I arrived she was friendly n very polite very helpful to grab the latter for me locked and also helped find my unit
Unbelievably helpful, made everything super easy when I needed to change units. The staff was so great, this is my 3rd experience with public storage and I would have to honestly say this has been the absolute best because of the staff. The facility is super clean, definitely deserving of a 5 star rating!
Bryanna at the front desk was very nice and quick/efficient at her job. Prices are a little high but that is just because of the location and occupancy rate currently. Prices are high everywhere.
Listen guys, do not use this company. I put my property into this storage few months ago and then it got broken into. My properties were stolen and they did not even have a camera. I was wondering how the theif got into the storage. It only "looks" safe but it is not. After getting properties stolen, they did not even care about that. No one really asked about my situation and when I went back to get my other stuff, they still did not fix anything. I had a very terrible experience and my stuff was all gone. I hope other people wont face the same experience as I did
Got a spot for a competitive price. The facility is top tier and Tammy at the service desk was extremely helpful.
i just checked in gor new 10x10 storage unit and so far my check in and service with Mariah has been great, she is very friendly and entertain me with ease whike shiwing me my unit and processing my oaoer work- Since this is my start of a new business relationship with PS will be doing periodically reviews now and then to keep all of you posted about how it goes! New review update Public Storage so far to bring you into business they acted to be the best... Since Covid-19 affected many of us including me and my business I got behind with the payments and then did arrangements with them when I got a notice for sale, once I explained to them my situation they accepted the payment and said they will try to work with me, a month later I received about three calls which I missed and then called them back but their system was jammed or they were in the other line with a customer, I did not followed up the next couple of weeks and then a month later I received a text stating that my items have been sold...to my surprise because it is my understanding that in order to do that after I made some payments and arrangements a new sale notice needed to proper be served or sent to me, not only they sold my business and personal items that were worth more than 8k (Yamaha Keyboard alone was worth 1500.00, new glass desks in their unopened boxes each 100.00 three of them,, a collection of gold mint coins 1600.00, etc.etc)on a 585.00 due balance, after they sold it still sent me an invoice for the balance due of 185.00??? excuse me Public Storage not only you sold more than 8k in goods without proper serving me a sale notice which it is illegal, perhaps null and void if I was to take legal action but on top of that you still sent me an invoice for 180.00 plus dollars??? what the heck? how are you still allowed to do business this way and who regulates storage space buainess (which I am about to find out soon and update this post when it has taken place, because these type of business misconduct needs to be reported, investigated and sanctioned) to all of those interested in doing business with Public my advice is if you think there will be any imminent risk of falling behind on your monthly payments as it happened to me due to Covid which was out of my control or any other circumstances that will put you in my position, please do yourself a favor stay as far away from this place... PUBLIC STORAGE ITS A BAD BUSINESS... IT NEEDS TO BE INVESTIGATED IN REGARDS TO THIS TYPE OF MATTERS.
Bryanna was extremely helpful and efficient. She was friendly and quick at answering all of our questions. We hope that in the case of having more questions we encounter more people like her!
I had the most helpful experience with Jim at this location. He was kind and friendly and super helpful assisting me with my storage unit. Thank you Jim!!!
Very good customer service! The gentleman who helped me his name is Casimiro .. it’s my first time and he help me to understand the process and all things!!
Bryan a was amazing, great service, recommended
This is a great place to store items, the first month rent discount can't be beat. The units are clean and pest-free. You can check in all online and they are following COVID guidelines for checking out. Thanks to Maria for making my experience so easy!
The staffs are friendly and helpful. Maria is stellar. Hands down the best storage I’ve dealt with in the past.
Amazing service from Eric!! Always friendly and professional. Have been renting in this location for a while and its great!
Came here to browse spaces and Jim was very friendly and gave me a through guide!
Started the reservation online quick and easy. Received a call From Jim super friendly. Suggested we go see the space. Location customer service was great Adam was very helpful and detailed on all protocol.
Adam was very helpful with finding a solution to my situation thank you
Super friendly, helpful Adam gave me some masks when we forgot ours!!
Rented a unit from them weeks ago, we're about to move in a couple days and turns out that they don't actually have a unit set aside for us. And if we want to rent a similar unit at a nearby public storage it's going to be $80 more a month.....convenient for them.
Great service from Tammy!
Adam was extremely helpful and thorough with the check in process!
Adam was the best. Made everything easy and fast for me to get a unit.
Adam was great! He gave us great customer service!
Adam was such an amazing help got me a good unit at a good price. Thanks public storage Adam rocks!
Sometimes theres no carts but it's ok not too bad
Good customer service. Other facility didn’t honor my reservation. Update: Redhill location has been very accommodating. Facility is clean, well lit and easy to navigate and the staff has been accommodating and responsive. The issue was that another facility which i had originally reserved a space at online had rented that spot out before i arrived. However, i was able to secure a spot at Redhill location. The only downside is the location with respect to my home which makes it a bit inconvenient but still managable.
Adam, was really friendly and somehow he got me a killer deal on a 5x5!
Would recommend you check this place out..ask for Austin he was very helpful and friendly!
Austin provides a great work for us and show his great patience when we trying to find an appropriate storage. Nice job!
Expensive & have had hassles in the past with their hours & entry codes but great customer service from Eric.
Tammy was so awesome! Made renting a storage space so convenient for me.
Awesome experience signing up. Tammy was very helpful in choosing the right unit that best fit my needs. Recommended!!!
Horrible!!! cheap prices online when it comes time to sign and pay its almost double the price, you were originally told
I want to recommend coming to the Irvine Public Storage on Redhill, Austin was very helpful and patient. I was able to get the right storage size at a great price. I will definitely consider renting a storage again in the future.
Bryanna was great and helpful! Easy in & out!
All staff is super helpful, especially Manny who helped us get the correct unit for our needs. Thanks!
The staff Manny is great and fast. Everything’s all set in minutes.
Great customer service， Tammy is the best :) she is so nice :) After 4 months of lease the team is great and place is awesome! And it’s really clean.
Estella was great. So fast and awesome. Great service !!!!!!
Adam did a good job helping us today.
Tammy and Adam went above and beyond, great customer service!
Adam and Manny were such a wonderful help got me the space I needed and were so kind and made me feel very welcomed thanks Adam and Manny😁
Service was great and smooth Monique was very kind for what service I needed today
Easy in, easy out, great service. Be ready to add storage insurance onto your bill...they require it.
Moving in was an easy process thanks to Stella!!!! A great storage place. highly recommended.
Can I switch my storage unit out into somebody else's name easily?
Christy helped me immensely, and was very nice and guided me to all the logistics of renting a storage spaced as I moved out for the summer
Maria made it completely simple; In and out in minutes! So easy! Reserve your unit online to save and walk right in.
Thank you, Emmanuel for the perfect experience!! I was in and out in less than 10 minutes.
Very clean and friendly professional service!
We used this public storage because we were renovating our office. It worked wonderful. The stuff was always helpful, it was super easy. It is very clean, conveniently located, with very easy access. We had a huge storage room on the first floor. We will definitely use it in the future if needed.
This place was efficient and kind in finding rental options. First time storage experience and I'm coming back. Thank you Eric for your service especially. Very respectful to clients.
The facility went over and above to assist us in moving items into our unit.
Eric was very respectful and kind in his service. Coming back definitely.
I don’t usually leave reviews but with the assistance and the hospitality I received every time I have to let it be known ! I know I chose the right place. thank you again Maria for everything !
Maria was really helpful !
Eric helped me. He is great. The rest of the team is nice too. Super helpful
Maria was really helpful
I had a very pleasant experience. Raul was very helpful through out the whole process of getting a storage. The property was very clean and the staff was friendly.
A lady named Tina helped me out. She was very helpful and very polite, she made sure I got the storage unit that was right for me.
Great place ! Very clean and the people there were very friendly . Had a guy named Raul, I believe it was. , and he was very helpful on our move in day . Would definitely recommend this place over others simply because of the good customer service .
my grandmother needed a storage unit, i took her to public storage where Tina was able to answer all my grandmothers questions and help her with what size storage she needs.
Adam gave me excellent service and im am so happy with the unit i got. Thank you Adam for making my storage experience as easy as possible.
Be aware that the restrooms are currently closed. Plan ahead for that inconvenience. I had originally written a scathing review and given 1 star because I was upset about this issue. The general manager, Lorraine (sp?), reached out to have an open dialogue about it, which I much appreciate. Although I disagree with the decision to close the restrooms, I completely understand the reasoning behind the decision. Ultimately, they care enough to discuss customer concerns with them individually. That is why I chose to change the rating.
I needed to store some stuff for a couple of years and they were accessable when I needed, the staff is outstanding, and the rates are reasonable.
They will hover over you until you leave a review, basically making you feel uncomfortable and obligated to leave one. Don’t forget the added costs — you can only use the lock they sell (or at least this is how it was presented to me), insurance and other add-on’s they’ll try to get you to buy. Too much pressure to get a simple storage unit. Make suggestions yes, but give your customers space and don’t pressure them. Other than that, it is a clean facility and access in/out is convenient. Raised my rent after 5-6 months, so look out for that too.
The facility is very clean and secure. The manager, Adam, was also very friendly and helpful.
Had a very quick and easy experience checking in and setting up my space here. The place is very clean and new. Adam was very thorough and professional, making sure everything was well explained and understood. Can’t wait to use public storages services!
Adam was really helpful!
Adam was awesome. He was very professional, answered all of my questions in a polite manner and explained everything clearly. The location is convenient and storage is clean.
Great service at this location. Melissa introduced me to the property and was nice and patient. The space is very clean!
Adam is a super friendly person, provided the info I need clearly. He is super efficient too
Eric did a fantastic job of explaining the details and fine print and process to get a storage was seamless
A very clean and safe place to store. Staff friendly as well!
Very helpful! I was a little out of my depth and Jose helped me through everything with no trouble. Thanks guys!
Jose is really helpful. Shout out to my guy
Eric did a great job servicing us today. Did a fantastic job showing us around and explaining all of the details of public storage. Will definitely recommend this place for future friends and family.
Great place , clean, well maintained, friendly staff. Tammy is super helpful.
Eric was wonderfully helpful in his explanation of the storage and service of Public Storage and took me through the rental in an easy to understand way.
This is the absolute BEST storage facility in Orange County! Tina and Jenny are sooo friendly and helpful. They treat you so well here and both the girls are so professional yet genuine and down to earth! We need more people like them in the world! They both deserve a raise. They made the process as simple and stress free as possible and it was fun just being in their presence. Thank you ladies!! :)
Each time I’m here, I’m always treated really well. Never pressured and always helpful even with the smallest of questions ever. Tammy is among those helpful people that’s been there since we started renting a storage unit at this branch, rest assured, you’ll be in great hands if she’ll assist you with your needs there.
Tammy was great! She went out of her way to find the right ubit for us.
Great service. Clean facility.
Great service! Very efficient. Help by Tammy
I rented for a few years at this location. The cleanest public storage and most reliable location I’ve come across by far. No problems with theft concerns or dust. Customer service was great. Everyone was friendly and courteous. I would definitely recommend this location.
Great Customer Service. Raul was very helpful and friendly. Appreciate the patience. Very happy with facility.
Great, clean space. Beatrice and Adam helped with the whole process and made the move in and out very smooth.
Melissa gave us an immense amount of storages to choose from and she always made us laugh and smile through this difficult process of remaking our home. Thank you for your help and we will be recommending this place to our friends and family for future needs!
There is a reason they are highly rated because this place is clean and safe. They don’t make you feel bad or even worried about your things because they are controlled and indoors. All storages require locks and insurances and it should be relatively known because obviously it’s a necessity in your part. Melissa helped us get it at the right price and we are already tight on money because of our recent move in and she showed us one that was perfect on budget and space. Thank you and I can’t wait to keep our storage for the years to come with this excellent service from the staff and everyone we encountered so far.
Great service, nice facility — thanks Tammy.
Erick was many helpful.AAAAAA
Checking in was quick and easy. 10 out of 10 would do it again
Raul helped me out. Quick and easy check in
Tammy has provide great service. Great proce n great location. Def. recommended.
Melissa helped me find the perfect solution for my cross country move, while helping two other customers! Thank you Melissa for the awesome service!
Shout out to Jose!! Very professional and helpful. Thank you for a great service!!
Jose fue el que me atendió, muy amable y súper paciente. Recomiendo con el
Jose was awesome and super helpful.
Adam was fabulous- very helpful and efficient!
Service was great and place was very clean
Adam was super informative on our new storage he is so nice and I will be storing here temporary and he made me welcomed and I will be returning for sure in the future!
Eric was absolutely superb at Public Storage on redhill if it wasn't for him mother and I would have not rented this unit. The man deserves a raise. there's other people here that are also happy with Eric service.
Eric is great ‼️ A HUGE 5
Melissa & Beatriz were a great help in helping us find the best size storage. It was quick and easy! Thanks for all your help!
We rented a storage unit from the Public Storage on Red Hill ave in Irvine. I moved out of the until on Feb 1, 2020. I called 3 days prior to inform them and was told that I would be charged the full month's rent if I moved out on Feb 1. I spoke with Tammy initially and when I questioned the fact that they would not prorate the rent she said she would need to ask her supervisor. As she put me on hold the call dropped. I called back and Jose answered and told me that they would charge me the full rent and that it was policy to not prorate - even when someone is out of the unit. I informed him that I did not think this was right or, in fact, legal and requested to speak with his manager. He at first refused and then when I pushed said he would give me the number so I could call her. I let him know I was driving and asked him to transfer me or have her call me - he refused at first but eventually relented and said that he would have her call me. I had not received a call back by midday the following day (Thursday) so I called the 800 number and requested to speak with a manager there. The rep informed me I would need to speak with the regional manager for that location and gave me the number to the RM (Jeneate I believe it was). I called and left her a message. That evening I called again and left a second message - I still did not receive a call back. I still had not received a call by Friday morning so I called again but did not leave a message this time. I attempted to get my stuff out Friday night but given that I was moving on Saturday into my new apartment I had to go through extra hoops to get the truck and did not have the help needed and so I was not able to empty it in time. I came back the next day, Feb 1, and had everything removed by 10:15 a.m. The manager at the location told me that she would email the DM to have her call me back. I still have not received a call from her or anyone else with Public Storage though they are attempting to have me pay $79.00 for the month of Feb. at this point. I find it absurd that they are attempting to charge me a full months rent for half a days occupancy. I am willing to pay a pro-rated charge for the day I was in the unit, but do not believe that the full month should be paid. I am also amazed at the complete lack of customer service that would result in the failure of a manager and then a district manager to return a phone call for over a week. I gave them 3 days after my last request to have the DM call me back before leaving this review because I wanted to resolve this, however, at this point it is clear to me that they simply do not care. I highly recommend staying away from Public Storage and have also filed a BBB complaint.
Beatriz was great on showing us the facility and helping us with the rental process
The five star reviews are fake. While they state employee's names for the sake of authenticity, most reviews are generic in nature. You can pay an overseas company to write them which Public Sorage torage is obviously doing. Go to their profile on Consumer Affairs' website and you'll see all reviews are all 1- star. You can't have all 5 stars on one website and all 1- star reviews on another without creating fake reviews on the former. My rate for a 10x10 unit post promotion started at $111 around Dec '18. Mid-2019 it was bumped up to $124, and now Feb. 2020 I will be charged $164. Sound equitable for you?
Beatriz was awesome! Helped me get moved into my unit. This place is clean quiet and easy to move into.
They trick you into thinking the first month's free a $1 then when you get there to $67 for a lock and the taxes
It was okay until now they're to much police activity flashing lights at you like if you were a criminal why do they even think that criminals will pay for storage pendejos
Beatriz was awesome in checking us in.. very easy and quit to complete process. Thanks Beatrizfor making it easy.
Raul provided the best moving experience a customer could ask for! He was totally helpful, courteous, patient- he went out of his way to find the best location for my storage needs! I highly recommend anyone to ask for him and your experience will be smooth and simple! Public storage- promote that young man please! Thanks Raul!
Beatriz is super awesome and helpful!!
Place to go if you need Storage. Very modern and clean and update . The Staff are very polite . Maria helped find the perfect unit and t he best internet price .
Melissa was wonderful helping with my storage today ..highly recommend it her ..excellent customer skills ..really happy with her help ..
Adam was such a help and he knows how to keep a facility clean thank you again adam for all that you do for your customers everyday I see it all the time. Thanks
Beatriz is the best one amongst all helps during the search of public storage around Irvine, Tustin area.
Eric was excellent, friendly, and professional. Service was quick & smooth. Good price, excellent facility.
This particular one is VERY nice & clean and well kept!
Thanks Beatriz for getting me all settled! You were really nice and cool.
Great service with Jose
I was helped by Beatriz and she was great!
Maria and monique were great, great service next time i need storage i will for sure come here
Eric was the greatest employee at the storage facility. He helped me through the entire process. He was kind clam and relaxed even though I was stressed out. Thus is how all customer service people should be! Thank you Eric
Beatriz and public storage has been a lifesaver. We had a storage unit set up with another company and it was a nightmare. We moved over to public storage and Beatriz was so helpful it made moving and storing a breeze . I don’t know why I did not start with public storage in the first place. Bonus was the ride in the golf cart to get to our unit!
Melissa is the greatest, the entire process was seamless and quick. It literally took less than 20 min to get completely set up. She is kind and efficient, definitely recommend!
Hours are good staff is friendly although I don’t like how they don’t tell you what all is required to rent a storage space from them: 1. U have to have a particular lock (Ive had storage spaces before and this was a first of this kind of lock) I think it was $15 2. Renters insurance requirement which tacks on another $11 *so just keep in mind when u go for that 1st month special you’ll spend about $25 more than expected Otherwise clean facility not overcrowded plenty of parking and also accommodating
Great customer service. Adam was really helpful during my move-out process. Will rent again here!
Great service and Melissa is amazing
Great service with Beatriz, nice location
Adam was such a fantastic help he has great customer service!!!
Adam was such a great help he answered so many of my storage questions and had me on my way in no time. Thanks once again to the team Adam & Raul (:
Adam was really good on showing the units and directing us through the whole process!
Maria was great. She was friendly and professional. Process was very easy.
Beatriz is fabulous and addresses all benefits and convenience prior to me asking any questions. I highly recommend this location with her and storing with public storage!
I just have to say Eric went above and beyond to help me. I had misplaced an envelope and it was just at closing time. He took the time to back step where I had gone. With his help I recovered the envelope . Thank you Eric for exceptional customer service........🙂
Largest facility I've ever seen! Climate controlled with fair prices & friendly staff.
Great job helpfully thank you
Beatriz is super cool
Adam was very helpful and clear.
Su personal no fue acesible
Adam was very helpful to me. He was very patient and explained their processes, policies, and details very well. I recommend this location.
Adam is amazing worker he has such great customer service and he got me the perfect size unit within no time! This guy is amazing if you need storage fast and for it to be safe I recommend you come here with Adam
Eric, helped us get our storage unit and made our experience easy and quick. Thanks public storage!
Adam and Eric were the best helping with my experience. I definitely recommend going here to store your stuff! If you could, request for Adam & Eric!
Perfect service! Very professional and helpful! Beatrice was great!
Adam is really nice and helpful!
There will be gangstalkers
melissa was very helpful in my experience at public storage, she help me find the exact storage I needed. Great customer service
Beatrice was most helpful and courteous. Nice and clean Place.
Very helpful staff, very informative and helped me find a perfect spot for my storage especially the agent Beatriz , she was very helpful .
Friendly staff. Beatriz is very helpful and explained all the process with high patience.
I was looking to rent a storage looked around at many places but besides having a great facility, i chose to rent becausebof Mariah, she was so nice and courtious she was very patient. Thank you so much.
My husband met Mariah today in passing at the site. She informed him that the unit across the way from our current unit was vacant and slightly smaller (equals savings for us). So, I met with her and she took me on a tour of the facility. I was sold on how professional and courteous she was. Not only does she work there, but she also stores there. That speaks volumes! The paperwork was quick and easy and I am now a very happy and satisfied customer. Thank you for the excellent customer service, Mariah!
Check in process was quick and easy. Thanks Beatriz!
Awesomest crew... Thanks Adam.. stuff is stored and secured.
Adam and Beatriz They are very kind and profesional ! Congrats !!
I recently had my storage broken into on a lot of items taken so I decided to come to Public Storage with the rest of the items that I do have they make me feel very comfortable very welcome everybody's very nice and I don't mind leaving my stuff here I'm very content
Awesome customer service by Beatriz!!Many thanks to her
Beatriz was amazing to work with I enjoyed her customer service and appreciate her time.
Raul was very helpful. First time using a storage unit and he walked me through the process and answered all my questions. Thank you again !
Jose was a great help today! Made my day much easier!
Reserved online, got a call from Jose the manager, introduced himself and welcomed me to public storage, came in and spoke with Maura or Melissa (sorry dont remember your name) but she was very helpful, knowledgeable and courteous. Place is new, clean and secure, would recommend this place.
Quick and efficient
Lani was awesome! Need a storage, she’ hook you up.
Raise there rate every 6 months .
The help was amazing and they walked me around the the perfect dotage unit that I needed, thank you very much guys.
Adam was great he got me the perfect storage i need thanks
Melissa was an excellent agent. She took the time and interest to identify my needs and exceeded my expectations by finding ways to increase my savings and finding the most convenient unit. She defines the meaning of Customer Service and is outstanding! Thank You Melissa!
tried to charge me for the unit i transferred from. these people constantly try to jip people and in the one storage there were mice and cockroaches! yuck
Beatriz and Adam are awesome!
Jose was helpful finding a unit and a hell of a salesman. Thanks Public storage :)
Great service by Adam!
Awsome! Adam was very helpful!!
Bryanna was very helpful, explained everything. Thank you
emmanuel was great
People here are truly amazing and nice people
Impeccable service done by Melissa - from the moment I walked in and to the day. With that kind of service, one feels truly comfortable. J. Fonseca
Jose was quick and good at explaining our options with us. Highly recommend
Jose is very helpful. Highly recommended.
Jose was professional and very helpful. I highly recommend this Public Storage.
Fast, quick and answered all my questions. Recommend to all. Great customer service.
worst place ever Brianna didn’t help me at all and was rude.
This place is absolutely amazing. Great staff. Every time I go there Adam always takes care of me he is very friendly and helpful he is always ahead of me. He is a super star.
Eric is Amazing!!!!! Best Customer Service Ever!!!
Eric was very helpful and explained everything in great detail and we are able to view and buy a unit with a breeze!!! Thank you
mariah very helpful
Bryanna was great , easy
Reserved the perfect space online at a great deal. The location was better than expected, it’s clean and plenty of space to maneuver. Bryanna was great in helping me get set up and on my way!
Great service, great attitude. Beatriz is the best!
Jenny was extremely helpful! She made sure I understood what I was getting into and provided the best service. The storage unit itself is quite clean and seems pretty secure.
I love this public storage. They always have a peaceful and friendly service when you arrive in your office and always want to help you with anything you need. Totally would recommend this public storage to anyone there are the best !!!
The service was good and it was easy to reserve a unit and pay.
Beatriz is awesome! Made everything so simple and quick .
Beatriz was great, she showed me couple units to make sure I had my options. Great tour of the place too.
Awesome service from Bryanna. Highly recommend this location for your storage needs.
Bryanna was very friendly and helpful!
Eric was really helpful and explained the whole process extremely well
Great service, clean facility, friendly staff (thanks for your help Jose!).
Jose : great help
Jose was very helpful.
What a remarkable facility. Eric made renting a pleasure! He was very knowledgeable and looked after every detail. The facility is spotless as well. Thanks to all, Chris
Bryanna was awesome and helped me move into this beautiful palatial mansion of a storage place. Highly recommended!
Brianna was awesome! Thanks again!
Jose was super helpful and friendly. It made a difficult moving day way better! I highly recommend this location.
Bryanna was very helpful and efficient
This is a very clean facility and very big~. Looks like the security is well built into the facility and there is people support also. Very helpful and friendly. Would highly suggest this very modern facility. 5 Stars without a doubt.
It is a nice place and Eric is very friendly and professional.
Eric was very professional and transparent with us. The facility is super clean and new. Very excited to store our stuff here.
Employee very helpful and on point to provide detail of unit and price, i recommend, i suggest to talk Eric who's very helpful
Bryanna was very helpful and made the renting process very quick and easy. Thanks Bryanna
Bryanna helped get me set up with my new storage unit. She was very professional and the experience was good and quick.
Jose was very helpful. Good location, good rate, good, accessible space.
Jose mad the experience great and quick!! Thank you
Emmanuel was very helpful, facility is clean and well lit. And doesn’t smell bad :-)
Jose was so helpful in showing us different options and walking us through the entire process.
Great exp with Jennifer!
Jose is very helpful assist me throughout the process.
Very clean facilities. Raul Macz was of huge help!
Melissa is the best manager, really helpful and took care of me with my storage needs
Service at this public storage was excellent! Jose did a great job showing my space and making sure I understood all the policies of Public Storage. I had a few questions regarding rent prices and he was able to clear them up for me. My rent starts August 14th and even though the policy says my next month’s rent would be due Sept 1st he said I didn’t need to pay until Sept 14th. Thanks Jose!
Eric was very helpful. Appreciated.
Jenny was super helpful and has a great attitude. The prices here are excellent and the units are both clean and secure. Would definitely recommend!
Jose got to the point and got things done quickly. Works for me.
Jose is very helpful
Bryanna was so good she made me want to work here. Jose was awesome and patient showing us the units.
Jose was very helpful, knowledgeable and professional!!! He helped get in the perfect unit at the best price... when you’re moving, frazzled and tired you need people like Jose to help little details like getting a storage unit run smooth!!! Highly recommend this Public storage!!! Very clean safe and counter service ppl are ALWAYS friendly!!!
Jenny did a fantastic job with showing me the space, checking me into my new unit and making sure I understood everything I was signing up for! She is very kind and just an overall sweet person. Public Storage is super lucky to have such a kind person on their staff and I’m glad my interaction was with her! All the staff has been wonderful here at this location. It’s super clean, new and fancy, and I’m glad I’m storing at Redhill!
Really helpful staff! I got to the facility last minute but Raul still checked me in! The process was very smooth because Raul did his job great. Still I didn’t manage to move all my stuff in before the facility closed, but thanks to Liana, doing a little OT and operating the elevator for me, so that I could finish. I was really grateful since I had to do the storage then catch a flight that day. That won’t be possible without their help!
I showed up a little bit late to my appointment and Adam took great care of me. While I was waiting for my turn, I saw him help each customer in a caring way, even speaking a different language. In and out of there quickly. Thank you PS and Adam.
Bryanna was great. Polite. Extremely knowledgable and answered all my questions.
Jose was awesome, helped me out with an abundance of patience and good vibes! Clean space, good people, makes me look forward to storing here :)...
she is good
Jose was Welcoming and all staff. Jose showed me all the options and helped me get the best storage locker for my needs.
Super useful place, and very clean. Nice place to store my valuables while in college due to the air-conditioning and convenience of its location.
MELISSA was amazing. If you come in don’t use anybody except for her.
needed to put more items in storage and make a payment was in a hurry and thank youJose was quick and helpful
Jose and Bryana helped me out today and they were very kind and generous and helpful. Thank you so much!
Have been renting space for a while and transfering to a bigger unit was easy with Bryanna's help.
Everyone was helpful especially Bryanna on move out day! I moved out earlier than expected and they processed my 1 month refund quickly. You have to buy a lock and renters' insurance.
10/10 service from Jose!
Bryanna provided great service! Super patient because I was all over the place. My husband set it up online and he was not available when I had questions. Patient while I changed reservation and unit size. Super helpful! Really pleased with the service.
Great experience! Raul helped me specifically - and was awesome. And I felt support from the rest of the staff as well, throughout my inquiry. Appeared to be a well-kept facility. Air-conditioned. Clean. No sign of trash or decay. Although one of the exterior doors was broken (C building), I suspect it'll get fixed promptly.
Bryanna was very helpful and gave us all the information we needed. The location is very convenient and not too far off from the freeway.
Bryanna: Great Service! Friendly! Very helpful!
Very helpful and nice
Check-in was easy. I was able to take care of everything the day I moved everything in. Hugo was great and explained everything clearly. Facility is clean and climate controlled!
First time getting a public storage unit and Adam made it so easy! He also made sure to answer all of the questions I had professionally! Amazing job!
Thank you Brenden for making the transition go smoothly, and a choice spot to boot
MELISSA WAS INCREDIBLE! SHE MADE MY DAY!
I was exceptionally pleased with the professionalism of the Public Storage staff from start to finish! Eric left me a cheerful voicemail confirming my reservation the morning of my move. Once I arrived Eric showed me the unit I had reserved. Eric extended amazing patience with me when I decided I’d rather have another unit. The Paperwork was quick, easy and efficient. I highly recommend Public Storage to anyone looking for AWESOME customer service!
Jose completed our reservation and had us fully set up in no time. Great experience.
Good experience with Jose thanks Mike White.
Great service, jose was very helpful and professional
Great service , people so friendly , good job Jose and Melissa (:
Jose Fue un muy buen servicio y muy amable gracias .
Thabk you, Jose for your assistance today!
Excellent service. Bryanna was extremely pleasant to deal with and explained everything to us quickly and efficiently.
Melissa was wonderful with our move-in appointment! She was fast and thorough, and was a delight to talk to.
Eric, Jose, Melissa, Raul and all of the Redhill Team are awesome and everyone does their best to kindly and respectfully accommodate your storage experience!
Eric in the office was a great help. Gave me a tour of the facility and helped me pick the right size that I needed to store my stuff. Easy access and very clean.
Jose gave me call the information and answered all my questions . Jose was very pleasant to work with. Thank you Sandra McAlpin
I have had a unit from the very beginning of the opening of this unit. My storage is a nice size and priced reasonably. Great place to keep your stuff.
I signed up online and then went to the location to get my storage. Jose helped me out today and was cool with helping me pick a unit that would work. He had the keys ready the minute we picked a spot so that was pretty efficient. Facility is also very clean. A weird thing is that they wanted me to write a review in front of them. Other couple things to note if you are planning to rent; they charge an administration fee and monthly insurance.
Jose makes things clear and much easier while I moved thing in. He’s patient and enthusiastic! Nice visit!
Manny was very helpful with our storage unit and showing us the facility.
Raul is super welcoming!!! Great customer service!
Details in advertising are missleading and their is no mention about insurance in cost per month.
Jose Maria were excelente in helping me .
Got a good experience here today, jose is super nice and kind!
Bryanna provided fantastic service.
Brianna was extremely helpful and fast helping us fine a unit when we walked in. Very seamless.
Hugo did an amazing job today!!! Moving can be very stressful. I came in feeling rushed and frustrated. Hugu was very patient and gave excellent customer service! He found me a storage room as close to the lobby door as he could find for my price range. He was very accommodating, helpful and polite!!! Thank you Hugo for being so kind to me today!!!! Melissa, the manager stepped in when needed to make sure everything was going good. The whole staff was welcoming and understanding and did what they could to make as smooth a process as possible.
Jose was very helpful and explained the deals thoroughly. The process was easier because of this.
Great customer service and top notch facility. Glad I came here
Great service. Raul was very helpful and answered all our questions.
Adam was very helpful in my time at renting storage
Limpio bien seguro hay baño disponible y limpios trato amable
Good service Jose！Love this man
Jose was so helpful. He explained everything to me clearly what I need to do as this is my first time ever having to use public storage.
Had a good experience here with the help of Jose. Very informative and very nice staff. Easy going and flexible.
a very good customer service jose helped me with all my questions
This storage its a clean safe storage in a good area
Lani she was the best helping me wt my storage and also very friendly to the customer,I would recommend anyone that looking for storage to stop by public storage on red hill.👌
Awesome customer service by Mr Jose
Jose did a good job walk the units and explaining the services
Great customer service.
**BE WARNED** They entice you in with deals and then will be increasing your rate every 3-4 months! They increased my rate 50% - 3x over a year! Most storages may do 1 increase in a year. Manager never tried to work with me on rate when I had reached out concerned! My last day there the bathrooms were horrendous and not maintained, no toilet paper either! The manager was even walking by them and it sat like that all day! ***Also if you move out mid month they will keep your whole months rent!! ** This company is a piece of work and feel ripped off. How they do business is shady and misleading. ** Go to I-5 Storage, they are so amazing and great people!!! and right up the road! **
Jose was excellent customer service!!
Iliana was awesome in selecting a unit suiting my needs
Jose was very friendly and helpful! Thank you so much for your help. Highly recommend it.
Iliana provided great service! She was very nice and thorough in explaining the service they provide at Public Storage. I would recommend them to anyone looking for a very clean and safe storage facility.
Jose at the front desk helped me out with finding a storage unit. He was very friendly, communicative and helpful! Glad I stopped by this location
Maria is fantastic. She really helped us a lot!! She gave us options and super knowledgeable. She made this whole process easy and seamless. We asked a lot of questions and answered each and every one of them with a smile! Shes super sweet!
This place is so convenient. Very thankful they are right across the street from my office
Great service, professional setup
Raul Macz was very helpful and nice! I had a great experience checking in.
Jose was a great help selecting my unit and getting my account set up. Clean and easy to navigate facility
Having to move and store your entire home can be overwhelming... but Maria made the situation smooth... her pleasant demeanor and light hearted personality brought me good energy!!! Every company should have employees like her!!!!...oh, and Iliana help by giving me the scoop on where to celebrate after I move in!!!
Iliana was great!
This is my favorite branch in Orange County. I’ve used their services more than once. Very kind, genuine care and integrity. They treat you like a family member and serve you with excellence. Special thanks to Jose’s and Iliana for taking great care of me. The whole team is so amazing. The place is secure, safe and clean .
Friendly staff and Daniela helped me out with any questions and codes. Made my transition easier and thankful.
Lani helped me yesterday and her customer service was excellent. She was very accommodating even though it was very busy. Thanks again Lani
Today we went to downsize to a smaller unit as we moved the majority of our items out. Lani was who helped us and she was very kind and helpful through the whole process! We weren’t sure how to close out our previous unit and open up a new smaller one, but she walked us through the process and even made sure we had the best unit for our needs for the lowest price. We were in and out in less than 30 minutes. Super easy and Lani was great!
Lliana was extremely helpful! Highly recommend this facility!
This public storage has very nice employees. Raul was on top of his game and explained every detail that I need to know about the storage unit I rented out. I really recommend it and I if you guys come check out this place make sure to speak to Raul great guy.
Brand new facility seems clean. Eric check me in was very helpful and clear to the point
Great deals great costumer sevice , thanks adom
Can to public storage, meet with Adam who was patient and informative on the process of storage rental and the payment process which made feel comfortable with my rental choice. Thanks again and keep up the good work!
Very helpful service, great experience.
Iliana, Adam, Lani, Raul were very helpful, kind and very welcoming. They took good care of me! Thank you team Redhill
Adam was great, patient, thoughtful, and very pleasant. Great service!
Daniela was so helpful and efficient. She knows her stuff and was able to get us our storage so quickly. Thanks for your help, Daniela!
Daniela was very helpful she helped me find a nice storage to secure my stuff.
Hey my name is David i currently rent here at public storage . i have been comming here to pay my rent for awhile and the service here has been great.! I like public storage at red hill irvine.
Great condition, staff helpful and friendly
Awesome staff members, very friendly and they make sure we got everything we need. Cool team Adam, Liliana, and Sandy. Nice place for storage and clean. A lot of parking space too. This place is like a second home for me.😘
Daniela helped me. She was patient and helpful.
Daniela was extremely accommodating and informative. She even made suggestions on different units that would fit my budget but would be closer to the elevator. Thank you Daniela for making our move easy !
Daniela is being really helpful! She explained all the details and helped us find a great storage unit. Highly recommend it!
Daniela was very helpful with finding my storage space .
Daniela gave an outstanding customer service.
Super Friendly Staff!
Nice, clean, secure. Nice and professional staff.
Awesome Customer service ! Thank you for an easy time and clear Explanation Adam!
Excellent process real fast!
Iliana is the reason I come here. Her service has been nothing short but stellar. 10/10 would highly recommend
Iliana was great!!!
Friendly staff and the signup process was very easy. Thank you for helping me out Iliana!
Iliana and Adam provided the best customer service! Thank you
This location has outstanding customer service. Iliana was knowledgeable, personable and laughed at my jokes. She understood what I needed and chose a unit for me that was perfect - right size and right by the door for seniors like us! It will be a pleasure to see the staff again when we start to move into our storage unit - no not us personally although it is pristine enough, our stuff!
Customer Service was amazing, efficient, detailed and very helpful for my first visit and experience. Definitely coming back!! 😎 shoutout to Lani and iliana for taking care of me.
Great customer service. Realized the unit we reserved online wasn't the right fit, upgrading it couldn't have been easier. Nice clean place.
Iliana, Raul, Lani are the dopest staff and always treat me with respect and courtesy. I'll be a long time customer because of these three!
Listen ..Adam is a great employee here at public storage..He is very knowledgeable indeed ..Goes out his was to assist you ..Clean facility!!!!!...Ask for Adam...You cant go wrong !!! Also the staff here are so cool and helpful..Do not go anywhere else with your property...Ok
Nice service from Eric. Gave me all the information I needed and was courteous. Was very patient with answering my questions
Iliana, Sarai, Jose were very helpful and provided great service
Adam and Iliana is extremelly irresponsible. I went to the office to transfer my unit, and I told them I was going to empty the old one at the same day. But they forgot to cancel my old unit in the system. I received new balance for the old unit. I called them but nothing happen for 1 week. I have to pay for their mistake. Awful customer service.
There’s a damn leak in my storage unit from the ceiling! If you have stuff on the second floor you might want to check on it. Only solution front desk told me was call for a claim and that they’d send a vendor to fix it. Bringing a moving truck next week! Horrible.
Great customer service! Love this place.
Thank you for your help . Service was very helpful. Thank you Eric!
Thats very friendly here at store n hrs ok. Im kind close to way home n price well
Iliana and Daniela were extremely helpful and professional! Great place, fast and easy!
Laurie and Iliana were very nice and excellent customer service. You definitely should go and check their units.
Great and quick service
Great place to get boxes and supply!
Great staff to assist and answer all your questions. Ana was really awesome. She did a great job showing me the storage units and helped me decide which one would fit best for my items. Thanks Ana! Overall great facility to store your items in.
Iliana, Cesar, Maria make such a great team! They are the most nicest employees I’ve ever encountered! Thank you for your service!
Iliana and Cesar are super nice and always helpful. If they not working here, i will not get storage here. That’s much good they are.
Cesar was very helpful, making it easier for us. Very friendly. Plus the place is very clean and nice. Thank you so much!!!
Iliana and Monique are very helpful and friendly.
Lliana, Monique, and Eric were VERY nice and helpful! The service that they provided was really awesome. I would definitely recommend anyone to come here!
Great service. Great clean space for your Belongings.
Can I pay online or over the phone
Great customer service, Cesar was very informative and helpful!
Henry was great; friendly and great customer service skills, thorough explaining everything!
Tiffany was super awesome and helped me out big time
Maduka ,she gave us excellent services, thank her
Walked in for some information Very helpful like the customer service Thanks Leslie
Not friendly and helpful Elevator not workin and we wanted to move out they were telling if you stay you gonna get charge for another month
No we place to keep your goods
Very clean, great price and area very secure
Love this storage place. We've been using them for at least 8 months and all the storage is inside and humidity controlled. Never have we once have we worried about our things. Great place and great rates.
I purchased a small but much needed storage unit there for 18 dollars a month. That is by far the best deal I've found anywhere in Orange county.
I got good experience with Masuma at this location. Really clean and safe place for your goods.
Tiffany provided Awesome service and was super helpful
I was cancelled my account 3 days before the next month. I got charged for the month that I was cancelled. Manager called asked about the hold charges. Explained , Confirmed to call me back and make sure everything is fine. The next month i get a letter from a Collection Agency. Called the same manager Loraine 3 tims / 3 VMs. Nothing! Thieves!!!
Masuma and Estella were very helpful today! Thank you so much!
A Big Thank you to Jim for making my experience at the Public Storage Redhill location seamless. Super Clean facility and competitive prices. Would definitely recommend Jim and Public Storage Redhill!
I had a great experience today picking out my storage unit with Henry. He was very thorough and showed me many options for units. Once I selected my unit, he gave me all the neceesary info and walked me through the different loading areas. This was my first time renting a unit and it was easier than I expected. Overall, I am happy with my unit and the help provided from Henry.
Tiffany was awesome.. helped me find the storage size perfect for our needs.
Lousy manager steffany, abismal service
Tiffany.N and Gabby are the only Good people who have true customer service skills at my Time at Redhill their always helping how to protect people belongings Also giving reminders when payment is due showing the best unit that fits for everyone needs. With any question and concern I have they always answered it. Best mangers that public storage has left you won’t find anyone like Tiffany.N or Gabby anywhere els.
Good prices, friendly service and lots of parking, thank you Masuma
Great service well train , love your service Qquincy
Very clean. Friendly staff. Lots of available space to rent.
Eric was awesome. Would highly recommend this facility!
Manny was great! Explained everything so well. Made me feel 100% positive that I’m doing the right thing by going with public storage. I highly recommend this location to everyone. Make sure you ask for Manny! Great customer service!
Manny was great, super helpful and kind. Highly recommend this place!
Emmanuel was very helpful and efficient nice clean facility cheap prices
Great service, employees were always very friendly. Very very clean and easy to access
Awesome facility clean air conditioned and super low prices!!!! Emmanuel was very efficient professional and knowledgeable and helped my storage experience be memorable
Manny is super friendly and knowledgeable. Asks the questions needed to get me the space that worked perfectly for my needs and at a great deal too. THANKS!!!!
Clean and well maintained storage facility. Left my goods here for over 18 months while overseas and upon return everything was in perfect condition.
Natalie is great and really helped us out
Manny was great! Definitely recommend!
Manny was super helpful! He made things so easy. Thank you for being helpful through the process and making everything a breeze!!
Beautiful facility very clean great prices and AMAZING SERVICE Emmanuel was great and as manager helped our moving experience be easy quick and smooth THANK YOU!
emmanuel was a great help very proffesional and friendly nice job
good service from Manny !
Clean, climate controlled storage for your stuff. But gets expensive month after month, only inside storage so you can't drive up to your space, and limited hours of entry.
Manny was great today good service highly recommend and very clear information and explanation
Very difficult to get a hold of them on the phone. At least they were friendly there.
Great service thanks y’all!
The service is great and everyone at the front desk was really nice and very friendly. Tiffany was a super nice and really great, and she helped me with finding the right storage for me!
I currently store here. Laurie is so helpful every time I have questions or get logged out of my account. I highly recommend storing here.
Manny was very helpful.
Nice public storage place
Manny was freaking awesome. Got a great price on a big ass storage unit
Emmanuel was especially helpful. He answered all of our questions and helped us with all of our needs. Awesome employee to have...
Manny ... he is Awesome 😀good facility
Great service nice and clean facility especially Abigail and Manny. Highly recommended
I would like to give a shout-out to wonderful and amazing Laurie, who went several extra miles to make my storage experience superb. She has a unique sensitivity to the needs of others, and a personable yet professional approach. She listened, and I am grateful.
My experience at the Redhill location was above expectations. I highly recommend them.
I called to find out if they pro rate if I had to take an extra day to move out. They never called me back, i called again hours later and it went to voice mail. I didnt want to drive down if I didnt have to. I called again and got and actual person. I told her I had been calling and left a message. She was very rude and told me that they were very busy.they said I had to move out before they closed which was now within the hour. I didnt have much left in storage so i went down. When I arrived four people were in the office doing nothing. They said that I was to late to get a cart to move my things. Maybe tell me that when I tell you on the phone I am coming right down. I moved out the next morning in 15 minutes, but had to pay for the month. I called Manager and waited days for return phone call only to say thanks for the info.
Clean facilities and very personable staff! Would highly recommend to anyone looking to rent a space in the area
Extremely stressed out because I was totally missed treated by Gold Gym. Gold Gym revoked my membership & refused to reimbursed me my $60 plus I am leaving my apt (of almost 3 years due to SEXUAL HARASSMENT). So when I met Mr. Emmanuel Delarosa was extremely nervous however within minutes. Mr. Delarosa soothed my fears away. A+ in going the extra mile, carefully& slowly explain my storage payment, showing me my storage. People person positive, professional & informative. Treated me like a human being regardless of my race. Love how Mr. Delarosa enlightened about box servIces, warned me about air condition humidity. He offered main solutions. Prices were reasonable considered I am inspired actress. Hope their service remains EXCELLENT
More open space !
Great service and great location. Always helpful service and there if needed.
Thanks Lorraine’s great help.
Awesome service clean facilities just an awesome public storage
Friendly staff. Clean and organized facilities.
We got our unit right when this location opened & it has been kept so nice for the past two years! This location was perfect for my fiancé & I since it’s located right next to our places of work! Their customer service is also on point! Thank you!
Manny was a pleasure to work with.
One of the nicest storage facilities I’ve been to. Temperature controlled, elevator access, very secure, and complimentary cart use. Staff is always friendly and willing to answer any questions. James was so helpful with getting me setup in a unit and helping me to determine the best unit size for my needs. Also one of the more affordable Public Storage facilities in the area.
Very friendly place. Looks very clean.
Nice and newer facility. Huge parking space. People working there are much nicer and respectful than Alton Self Storage, where I had to move out from.
Manny was good about helping me get set up and started. The facility is very clean and orderly - I trust that all of my stuff won't be damaged at all.
Lovely staff! Baby was a wonderful help both during my move in and move out of the storage unit!
This place is run so well!! It’s a newer facility and is well kept and clean! The customer service is always excellent. I observed the district manager Lorraine help a difficult customer on the phone and she was amazing! Never lost her cool, was not only professional but kind as well!! So impressed! I told her she got an A+++ for such great service. She also took care of replacing my locks quickly and was so nice about it too!! Love this place!!
thanks gaby excellent service I recommend this storage
Emmanuel was a great help, patient and accommodating with my questions and concerns and provided excellent customer service!
I ha e my storage unit here and I love it
Very happy whit service and the staff kick ass
It is ok!
Great experience with Tiffany at the red hill facility. Highly recommend
Great pricing, AWESOME customer service from Gabi, and the manager, Tiffany is also great.
Tiffany is awesome! Very accommodating and answered all of our questions. The facility is very clean!
Manny was a great help, made the process a breeze.
I love this place!!! It was immaculately impeccable!!! Great price, lots of parking, and the staff were like friends. Manny was very helpful and answered all of my questions. Thanks for making me feel at home.
Very clean, professional, and welcoming!! Will definitely tell anyone who needs a storage space.
Clean, secure, conveniently located, AMAZING staff, especially Gabby who is friendly, smart, and professional - gives great advice with a smile:)
Gaby, Frank, and the whole staff were great.
Very happy for a very good customer service and very good deals.
Service was excellent. Loraine is awesome :)
Nice and clean. Frank is personable and friendly.
Lorraine was the best!!! Very professional and helpful
Great clean facility conveniently located off he freeway and very easy to get in and out with a large truck or trailer.
Big and cold
Great service! Very clean!
Amazing place super negotiable on the price they work with you and they are speedy in and out. Thank you Tiffany and Manny you were outstanding today. I hope you all consider public storage for your storage needs. Upper and lower levels are clean, restroom on property and great access hours.
Raise it after 6 months
Great storage facility huge parking lot friendly staff and very very clean. Love it love it!
Just got our space today. So far, so good. Great price, and very clean location. Frank was a big help! Thank you!
does this facility require disk locks or cylinder locks
We loaded up here in a few hours. It was a tricky place to back into and they weren't real helpful.
Really great service! The whole experience, including opening my account, visiting, and closing my account, is extremely positive! The facility is also brand new. Can't be happier and will definitely come back again!
Serves it's purpose, its a little tight and claustrophobic. Sometimes its hard to take items in and out due to how narrow some spaces can be.
This is one of the cleanest public storage facilities I have ever rented from. I signed up for a storage unit last week and Gabbi was super helpful and made the renting process quick and easy! I told her I wanted a storage unit close to the entrance and she made it happen! Happy i chose to rent here! I’m writing another review, I️ had to rent another storage unit at this facility. I was again very impressed and pleased that Francis, the employee was very fast and efficient with the process. I️ asked for a storage unit near my other unit and he was able to secure me one right next to my other unit. I do not normally take the time to write reviews unless I️ feel that the employees and services are exceptional. Francis and the other employees at this public storage are well trained, know their facility and where the units are located, and very professional and helpful.
Really friendly and helpful
I have used a couple different public storages and theyre all pretty much the same. But when I came into the office here, I was greeted by Tiffany and was very friendly and made sure that I got into the unit at the price I could afford. Not to mention, this is the cleanest facility I've ever used. Keep up the great work.
I was using public storages in Orange County on and off and have some experience. This facilities not my favorite, wouldn't use them again. Some miscommunication and complication was since I started to the end. I think you need to pay the deposit to use a moving card. And they don't prorate rent.
Friendly customer service but little bit overpriced. After 5 months increased $25 a month.
It is nice.
Francis and everybody was great down there and took care of me really really good thank you and God bless
Great customer service! Tony, the property manager, and Francis, an employee there, were both friendly, helpful, and professional. The facility is new, clean, and well-organized. The hours are pretty limited, but I still recommend.
Very good management and very clean storage units! Will be coming back if I ever need a storage unit in the area!
The property is exceptionally clean and the staff are friendly. I was able to make a reservation online and once I came in to check out the unit Shawn was very helpful in finalizing the process. Best thing though is that you can "rent" their carts/dollies for free which makes it so much easier to move your belongings throughout the facility. My only (very minor) complaint is the limited hours (which really aren't that limited).
Clean and friendly place
A new and very clean location. Friendly staff.
Thankyou Gaby for the great service! Anyone looking for storage at great price and great people should come here.
I went into this location looking for a small storage for my things until I can move into my house. I spoke with Tiffany she assisted me on the prices for different units. I work in customer service and Tiffany's customer service with me was awesome. I will referral my friends and family to come to this location and ask for tiffany! thank you again!
Great customer service, Thank you Tiffany for your help!
Cool guy very helpful to see that I get what I need at the best possible rate. Simply awesome! Thanks Tony!
Very kind service
Great storage services! The staff is friendly, they explained everything to me, since it was my fort experience with storages. They have all sorts of storages, mainly there's a lot of 10x10 10x5 and 5x5 storages. It's secure and easily accessible! And I like that orange design they have :)
Wow I am just in awe of how good of a service I received here. Frank was fantastic. The place is amazing. Even tho their price is extremely reasonable Honestly I would pay whatever they charged just because of their service.
He was nice and knowledgeable
My husband acquired a rental space at this facility and found Shawn to be very helpful and pleasant to deal with. We highly recommend this storage facility.
Clean area and a good staff.
Amazing experience, beyond friendly. gabby, Janice and Lorraine were amazing to work with. I would not go anywhere else!!! Bravo guys!!!
Esme did a great job securing the right unit for me despite multiple attempts. She was curious and patience through the process, thank you
Shawn was very helpful! The staff were friendly and helpful. The location is beautiful and clean. What an absolute pleasure!!!
They were very friendly and helpful.
Great staff here! Vacated a space for a friend and everyone was very friendly. There are also carts available to use. Highly recommend this place for your storage needs.
Seems well run and very clean. I was a bit upset that dispite being told by staff that my unit would first floor with a outside entrance(easy un load). Upon arrival we found the building , about the size of 3-4 football fields, only had a couple of entrances, meaning we walked everything about 100 yards to the unit. It made a long hot day even longer.
Tony is the man! This was my first time storing anything at Public Storage or any other storage facility, and Tony took the time to answer all of my many questions, show me multiple units to get the best size, location and price, walk the facility to show me multiple ways to get in, show me how to carefully open/close the unit and use my personal facility code -- I couldn't have asked for more. The entire staff at this location has been nothing but helpful and professional since my first visit, and I feel very confident in my decision to store my stuff here. It takes a lot to impress me, but they've done it. Highly recommended.
Love this place. It's always clean and the staff just so caring. Thanks for everything if I ever need storage again I know where to come.😎
Everything was good
I've had a great experience here! The staff is friendly, professional, and helpful. The facility is new and clean! Easy access and climate controlled.
Brittany is friendly, helpful and professional handling cutomers.
Public storage was very helpful, and very convenient, all the employees are super nice and are willing to help out in all questions. Never had any problems and loved the experience of renting with them. Strongly Recommeneded.
Tiffany was extremely professional and helpful in helping me complete my rental process. Very friendly and efficient. I would definitely recommend friends and family!
I had a nice experience with Tiffany, she did a great job setting everything up for me. This is a very clean Public Storage. Just make sure you hava all your codes down. They take security to the next level.
Great location, ample parking space, clean & cool storage warehouse, well-lit, brand new place. Shawn & Tony are the best reps in that location - very helpful, attentive, straightforward & fast service, dedicated. Thanks!
Nice & friendly staff with a super clean safe storage facility.
Awesome location for unloading huge moves. Very helpful staff, they were very welcoming. Highly recommend this storage facility.
Came in the other day for some prices and was greeted very nicely by Tiffany. She not only gave me the info i need6ed6 butnalso brightened my day. Its noce to see that there are still friendly people out there! Thanks Tiffany
Leslie, Esmeralda, and Tiffany helped me out. They were all very nice and friendly and super helpful. Overall, a great experience!
Nice and clean. Some hidden fees with the key charge, lock, and insurance
This one is for you Tianna. Told ya i get it to it hahaha. Hey you guys up in corporate, promote this young lady for her excellent customer service, at least a $10 raise or something or youll hear from me! In all seriousness, thanks again Tianna for everything, and get on that ash vs the evil dead show and that guys movies, youll thank me later. Game of thrones > spartacus :-P
Quick fast and easy
Tony and Francis were awesome in assisting me and going beyond their job. They are very professional. This facility is new and so is the cleanest I've seen. Also, because it's new, not all units are used and that kept prices lower than others in the area. I didn't give a full 5 stars because of the limited hours. Otherwise all is great. Again, Thanks Tony and Francis!
good location. clean storage. fast service.
This public storage had very pleasent and knowledgeable employees, it was very clean and secure. Thanks go out to Shawn, Winston, and Tiffany for all your help.
Don't let the five stars fool you, I would've gave six stars if I could. This was my first storage unit and it was second to none, literally. Excellent customer service, especially Tony. He's very knowledgeable, attentive, and hilariously grrrrrreat guy.
Excellent service thank Tony
Great location very clean air conditioned and priced well.
Staff is very helpful and hospitable. Hours and fees are comparable to other facilities. Very secure and monitored. Units are very clean and temperature regulated.
Tianna and staff were very helpful and made the process simple and quick
Great people and a brand new place. 👍🏾
Tiffany provides excellent service to help us set up our storage units. Facility is great, clean, easy to get access. Highly recommend this place.
Staff was very friendly. Very clean and huge property. Thank u Tiffany for helping us and always being there when we have any questions!!!!
Great service by Lynda very sweet and efficient
Beautiful Facility. I could not have asked for better customer service
Friendly services. meets the expectation.
$1 move in special turned into roughly $43 including a lock I was required to buy. No where are these hidden fees and requirement(s) mentioned. After they show you the space, have consumed your time, the big bait and switch, then they mention the hidden fees. Don't forget the mandatory insurance, also, not mentioned anywhere. Starts at $11/month.. The manager, and general manager happen to be in the store, both unwilling to help. Seems insecure to me: the "ceilings" of the unit is flimsy wire cube. Consumer beware!
Very organized, clean and nice staff
They are only about the 'up sell' right off the bat. Overpriced and limited hours of access take this place down a bit. There is one employee who has been rude and unprofessional on several occasions.
Massage thank you Tiffany and thank you Ruben they gave excellent service show me the unit and is definitely football field here so you should definitely come
Good rates. Tiffany was great and helful. Very good customer service
Brittany helped me a lot to quickly get the storage size and location that i wanted. Walked out very happy.
Great place! Really helpful staff and clean facility!
The employees are so wonderful! If we have a problem, they go out of there way to help fix the problem. They went above and beyond for us with our unusual circumstances and we are so appreciative. We never have any problems with this company. This place is always clean, even the restrooms look fantastic. Its comforting to keep our belongings with this trusted and quality driven company.
Just wanted to say Thank you to Tiffany. I came in looking for a space and was helped by Tiffany. She is one of the most friendliest and professional people I have ever been helped by. I came in very flustered and in a hurry trying to see what I can do and she not only helped ease my stress, but made my day. She made sure that I got a really good price, at a beautiful Public Storage and helped make sure that I got all of the items I needed to make sure my stuff was protected. I never even thought of some of the stuff she recommended. I definitely recommend this facility and make sure to ask for Tiffany.
The staff at Public Storage was really friendly, and they were fantastic at assisting me with finding the right size storage unit. The unit was very affordable and perfect for what I needed. This location was convenient and made my moving and storage needs very easy.
Really great staff here. Everything is pretty great too other than the little surprise or 2 you get $$$ wise when you first actually get the unit.
Found this brand new storage , big clean safe environment, Robert helped me secure my storage space very patient with my request. Tiffany also helped me go through my billing needs. Great staff to deal with.
What a great location. Everything is still new and climate controlled. Tiffany was a great help getting everything in order even making sure I had the right size storage. The team was very helpful.
Great location, fast and speedy service, Definitely come by next move.
Jennifer, Annabel, Lori were great with my self family, treated us as family, made things easy for us. Place is great and clean, I totally recommend it.
I came in with a friend to rent yesterday and I was greeted very nicely by Tiffany. I just wanted to make sure that everyone knows how great she is, she not only helped relieve a lot of the stress my friend was under between moving and storing, it was very overwhelming, but she made sure that I got all of the supplies I needed with a great discount. Thank you so much for your help Tiffany.
Quick and easy service. Was in and out within 20 minutes. Helpful and friendly staff. Would definitely recommend
Loraine was amazing and helpful..thanks
Lorraine was wonderful and beyond helpful. Love the unit and the price is great. Brand new beautiful place only a few weeks old. Thanks so much for the professional and very pleasant customer service Lorraine!
Great service. Tiffany was very helpful.
Very nice attention like new storage I am happy
The personnel were not respectful and friendly. They tried any possible way to overcharge us, and they literally stood by me staring at my phone to submit a five star review! The facility was nice and clean but other than that, there was nothing appealing about our visit.
Brand new facility with easy access. All the personnel were friendly and helpful. Tiffany helped us with the paperwork today and she was cheerful and efficient. Looking forward to taking advantage of our new unit.
All personnel helping with my storage rental were attentive, informative and friendly