Public Storage Self-Storage Units at 16700 Red Hill Ave, Irvine, CA

Taylor provided excellent customer service for my storage rental. He went step by step through the process. He was patient and kind and thorough. I would highly recommend this public storage facility and Taylor specifically if you need to store your stuff... thank you so much Taylor!

Never choose this, got stolen and still charge insane rate

Public storage always provides the greatest service.

Margaret was absolutely amazing! She was super friendly, knowledgeable, and went out of her way to help me. Her humorous personality made the entire experience enjoyable, and she ensured all my questions were answered. I highly recommend Public Storage because of the clean and well set up environment but especially for their great staff. They are professional and genuinely cares about helping you. Thanks again, Margaret!

Very clean and organized storage, was pretty quiet when I went.

Grate customer service. I have used PS for years. Never had any problems until today. I showed up at my unit and someone had cut of the lock I purchased from PS a long time ago. There was a new built in lock that I did not have keys for. PS got the the door open &. inside was chaotic Someone had broken in. A couple items were damaged. A smalll filing cabinet with taxes was missing. The employees had no empathy. The simply stated, “you store here at your own risk.” I had no idea that language was part of the contract.

Taylor was great! He took the stress out of the strenuous part of moving! He stepped me through opening a new storage unit and was attentive to my needs! Looking forward to a positive experience with public storage Irvine, CA!

Margaret was extremely helpful. I explained to her when I first walked in that I have movers on the way, emptying into a large unit. Very precise directions on facility usage, dos and don'ts, etc. Left knowing exactly what to do and where to go. I later came in asking for a dolly since it would speed up things up for the movers (we had 3 men plus me) - they were all gone since it was month's end. She later tracked down a dolly for me and brought it to us!! Lifesaver. It's rare to see this level of service.

Nice facility and very helpful staff, but they don't have enough carts so expect to have to carry most of your stuff to your unit.

Margaret made the entire experience pleasantly easy and stress free. She recommended the perfect size storage unit, couldn’t be happier. I had a lot of questions and Margaret was not only patient, she answered all of them, leaving me at ease knowing I picked the right location to store my things. The storage facility is on the newer side, the inside is well lit, and they always have plenty of carts available.

Taylor is very good person and he made our requests. Thank you !!

We had a really good experience on our first day of moving and getting the account registered. Taylor and Margaret were extremely helpful trying to accommodate 2 storage units close to each other. Great customer service and very friendly. We had other locations but definitely this is the best experience overall. Totally recommend it!

GREAT PROFESSIONAL SERVICE FROM MARGARET! Very knowledgeable and friendly!!!

Scott, Chris, and Eric are FANTASTIC! They are incredibly helpful, communicate clearly and promptly, and provide unrivaled customer service. Their diligence and helpfulness are the reason I've continued to choose Public Storage.

Best experience with the Night manager. Excellent Customer service & very helpful.

Such a great facility! Margaret the manager was so helpful and helped find me the best spot! Love how clean it is and air conditioning. Much better than a lot of other facilities I have seen. Convenient location off the freeway and a lot of parking and furniture dollies available. Also clean bathrooms!

Margaret was a wonderful host at this outstanding storage facility. Seamless execution. Clear communication. Prompt help. Professional etiquette. Safe place.

The staff is wonderful! Everyone I’ve spoken with has been so helpful. Deedee went above and beyond! The location is clean, secure, and in a great location.

First time back to Public Storage after 20 plus years and completely forgot how this all works. Thank God for the helpful maps, elevators, and the friendly faces who answered all of our questions. Thank you to Taylor and the gang from Public Storage on Red Hill. You made this errand sooo easy.

I called in to make a payment and DeeDee was very kind and helpful.She understood how frustrated I was and helped ne figure out where to go. Taylor was the man who I spoke with when coming into the office, he was patient and explained how my billing works. I'm very happy with the customer service from them. They both went above and beyond.

Chris was helpful and trustworthy. I could not be happier.

De de was amazing!! She helped me throughout the entire process. She was so sweet from the start of me walking 10/10 recommend getting asking for her! 😊✨

if you’re looking for a great storage place. That’s convenient to get in and out of. With great service. Then look no further. The person that helped me out, Margaret, was an absolute sweetheart, and helps me out on multiple different occasions. Come see her for the best service

We needed a small storage unit after retiring and moving out of our offices on campus. With hundreds of books, endless files, and memorabilia a climate controlled unit was necessary. The customer service and convenience at the location adjacent to Red Hill was excellent! We could easily access after hours and gave us time to make decisions to donate, move into our home, or shred. Highly recommend this location! Easy and affordable.

I recently had the pleasure of working with Margaret at Public Storage, and I couldn't be more satisfied with the experience. Margaret was incredibly helpful with my new storage unit rental. I was moving from a smaller unit to a larger one, and she made the entire process smooth and hassle-free. Margaret's attention to detail was impressive, especially when she took note of some damage to the door of my new unit. She assured me that it would be addressed promptly, which gave me great peace of mind. Her professionalism and friendly demeanor made a potentially stressful situation so much easier to handle. I have been renting at this location for over a year, and the exceptional service I received from Margaret has only reinforced my positive impression of Public Storage. Not only is this facility safe, but it is also kept well maintained.

Margaret was so helpful to me! She was super nice

Chris L. Was very helpful and knowledgeable. He always greets me when he sees me and is a good worker. I like this place in general and it’s always well lit. The staff is friendly and ready to help. I recommend this location and ask for Chris

One of the best storage facilities I've ever used. Margaret and Taylor were tremendously helpful as well 🤘

It's super friendly. It's super nice. Honestly, because of that , I came back again and i like the fact that it's a secured area. 😌

I have a wonderful time with public storage. Got help a lot from Chris L. to find the right spot and perfect size for me. I will recommend this place to the other friends.

Fast and easy experience with Margaret ! She's awesome and knowledgeable! Ask for Margaret .

Taylor went above and beyond to take care of me. A top notch employee. Thank you Taylor for all your help!

Yes!! Go here for storage. It’s safe, clean, and the staff are so friendly and answered all my questions as many times as I asked. Chris L. helped me move into a bigger unit today. He gave me the rates and used an iPad to show me how my storage can fit in the room. He then walked me to all the sizes and opened each room to see my options. I finally chose the one I wanted and it was so easy to upgrade. I also saw him cleaning so I felt safe while moving units. Margaret had been a doll since the first day I started. She was so friendly and even took me in the go cart to see more units. Yvette was also kind and informant when I purchased tape, a tape gun, and a lock while I moved between units. I’m very happy with my storage unit and what a great staff!!

Tyler was super helpful and a very nice guy! Thank

Taylor is the man he helped me get into my storage and helps to avoid rent increases whenever possible

My storage was broken in to & a different lock was placed on to my storage. Management wanted me to pay some locksmith $110 to get the other lock off but I just picked the crooks lock myself. They don't have cameras in the hallways, only in the entrances. So, anyone can break into your storage and just transfer your things into their own storage without getting caught on camera. Staff was completely unhelpful and made me feel like I did something wrong.

This facility is super clean, easy access and has an elite crew! Always there to help and they go above and beyond. Pricing is fair for the area.

Thank You Tyler for all the help. I do appreciate it.

Want to thank Christopher for all his help with things today. He’s a very kind true professional!!

I have a unit here at Public Storage. Every time I go on site, Margaret goes above and beyond to assist in any way. She has been a pleasure to work with when making payments and providing pertinent information as this is my first time renting a storage unit. Highly recommend! #AskforMargaret

Nice facility and great management. Margaret made the process easy and was always very helpful.

Chris &DeeDee were excellent help today. Very friendly and made it easy.

Chris was amazing. Great location !

Chris and Scott are phenomenal and extremely helpful! Will refer others!

Was help by Chris L very helpful showed me the storage unit gave me different option smooth process.

We’ve had a great experience here and the staff has always been super helpful. Today especially they went above and beyond to assist me with unloading our storage unit. Margaret was kind and willing to help which made a huge difference for us. Thank you to the wonderful staff who would be the reason we return again if we were to need another unit.

Chris was very polite and helpful. Definitely made me feel welcomed. Checking was quick and easy.

Taylor is the best ! Very knowledgable He took the time to show me different sizes, I’ve been there before but last time I think I got something way too big. He got me exactly what I needed ! AND a nice discount ! Everything was so easy and super fast ! I really like this location the staff are all amazing. Thanks Taylor

You sold my stuff without me knowing’ you are going to pay for everything. Am suing you for everything plus what you have put me through.. emotionally’ stress and depression.. next week wait for the court paperwork..

Chris at the Public Storage was so kind and really helpful in the process of all rental process and etc., thank you so much Chris. You help me save money👍🏻

Great location! The staff is always nice and helpful. Always have Dollies available when needed unlike some of the other locations I’ve used in the past. Always come in to pay my rent and they’re fast and attentive. Taylor in particular was a pleasure to work with. Would recommend anyone to store their belongings here!

Miriam, Chris and Scott in the office have this property running smoothly. Great customer service highly recommend this team!

Chris was amazing, made sure we got the unit we needed. Smooth. Easy process. Everytime u go. Look for chris, give chris a RAISE!

AWESOME EXPERIENCE at Red Hill public storage! Taylor is a GODSEND. Will refer others! I’ve also had a wonderful customer service experience with Margaret! She has been exceptionally helpful on multiple occasions. Thanks, Public Storage!!!

I went from knowing nothing about storage rental to securing a unit in one day. Taylor and Scott were kind and helpful at the Redhill location.

It's been a great experience with the staff, particularly Christopher, Margaret, and Scott. They have helped by answering my questions and following up with emails and texts to complete transfer to a 2nd unit at this same site.

Appreciate the team at this facility. Everyone pitched in to take care of us in the best way possible. We had an unexpected change in our reservation but it was taken care of and honored. Margarite was the last person who took care of us and she was very welcoming, kind, funny and in general a super awesome person. Highly recommend. Thank you.

I had the best experience at this location! This location is nice and clean. Margaret was SO HELPFUL and nice!!! Best customer service!

This storage facility is secure and the staff here is friendly and helpful.

Great customer services, friendly good for my budget

Great customer service

This place has a good prices

I like that this property is newer, so it’s nicer-looking than other storage units - inside-and-out. Has better air ventilations. It’s spacious and for the most part, well-kept. Margaret, one of the customer service representatives there, is awesome!! She’s helpful, quick, easy-going, & knowledgeable. She has a great sense of humor, as well!

Thorough, personable and very helpful. Just an easy process with nice people

Great service by the team up front. They look to take care of your needs. A clean and safe storage.

Very, Very great service. Huge Help! Thank you so much Taylor

Me and my ant Sandra stopped by to get information and I vetted was very helpful and friendly. Great service!

Christorpher gives me good advice on my storage, also a big price decrease. Many thanks.

Taylor was a great helping me find a perfect place for my storage. Provided multiple options to choose from and even helped source a cart to me to use to move in my stuff! Very friendly staff, clean place and was able to answer all the questions I had! Thank you again!

Yvette provided me with outstanding customer service she helped me out with rental questions and made the entire rental process very quick and easy. She was very professional and made sure we received 5 star service. Excellent manager with alot of knowledge and super friendly .

Not so bad temperature inside the place is suitable. Floors are clean no debris on the floors

I did not like the idea that they sold the lock and key and did not take it back

Dear public storage I've been a long time customer I wanted to let you know gabby has been great. Great customer service this young lady provides. Her attitude is the best and she always have a great smile. Thank you for everything

Margaret and Steve were extremely helpful! They were very knowledgeable and assisted me during a challenging time. They were professional and timely.

I am very satisfied and happy with the service. The place is great and has a great price, but what I liked most was the service that ibette gave me showed me that security and peace of mind by having my belongings in good hands

Chris Lee helped me with upgrading my storage from a 5x4 locker to a 5x5 closet size unit for only $5! Amazing help!

Chris Lee big was a big help. Was able to upgrade our storage for under $5... clutch

Estoy muy contento por la amabilidad de la asistente Exelente atención Muchas gracias

Chris Lee helped me out a lot today has a great personality

Great customer service by Chris and Yvette made the process really easy and super smooth.

We went to this public storage to ask about the unit sizes and prices. It was clean and looked well taken care of. Staff, I believe her name was Yvette, answered all our questions and was very friendly

I used the storage for 3 years. The place is clean and staff Gabby was very helpful.

Great and friendly staff, clean and organized facility. Would definitely recommend this public storage to everyone!

The process to rent and vacate was quick and organized, and the unit was very clean! Shoutout to Yvette for the great customer service!

Yvette was super effecient friendly and very proffesional. Amazing

I would like to give Yvette a positive review She assisted me in every step of the way and made me feel soo comfortable like if it was my home thank you Yvette for the amazing customer service and for the professionalism and kindness you have you’re truly outstanding if I could I would give her 10 stars review highly recommended this place!!

Yvette provided me with amazing customer service her dedication is amazing and I couldn’t have received a better customer service 5 stars to Yvette Gabby amazing customer service she is a life saver as well she has amazing work ethic and you could tell her outstanding dedication for her work is priceless 5 star to gabby as well Chris amazing excellent customer service and attitude you go cris

I would like to express my gratitude to Yvette. She is a sensitive and polite employee, she has come to the rescue more than once, I thank her very much! I recommend this place and this excellent employee to everyone

I seriously wanted to come in here and give Yvette an amazing review she really helped me transfer me into a bigger unit and she was also helping a new trainee she is amazing she was multi tasking and was still able to provide me with outstanding customer service you guys need to give this young lady some recognition she definitely goes way more than beyond to make sure her customers are reciving great customer service managers like her are the reason why we come back thank you again yvette

Yvette customer service was really great. She gave me the explanation so nicely.

Margaret is so helpful! She took time to explain how. It works and show me where the best route to go. Thank you Margaret!

Margaret was amazing..was a quick and easy rental. She had a great smile and was very pleasant to talk to. Very helpful...

The 1st month for $1 special is great. The staff is very friendly! The lady helped me choose a storage size to fit my needs and showed me different units until I found one I was comfortable with. I wish I got her name. Yvette was very friendly on the phone and helped me handle my rental storage insurance needs when the app was not working for me. I like the security to get in and carts available for use to help move items. I had a very positive experience and would rent here again! Highly recommend!

I rented my storage unit end of Jan/23. By May they increased the monthly fee by 33%. Go somewhere else.

I have had pleasant experiences with all of the staff and the facilities are nice. Gaby did an awesome job helping me out when their online app was having an issue processing my auto pay from a specific account. She put in a fee waiver online due to the unfortunate circumstances of the late charge, and within minutes was able to have it reversed. Thanks again!

Anything you need just go to the office and they will get right on it. Great staff. Especially Margaret, she always goes above and beyond. 👍👍

Yvette kind supportive and excellent customer service.

I want to thank you Gabby Yvette and Steve for the amazing customer service I cannot thank you enough for all the help thank you you guys are the best

Love this public storage! The ladies working here in the office are amazing and so helpful! I was here for 7 years and they are awesome. Excellent customer service, place is very clean, and very secure. Highly recommend! 5 stars! Margaret and Yvette are wonderful, ask for them if you walk into the office they will take care of you!

This was my first time renting at Public Storage and Gabby was absolutely incredible. She went above and beyond with the rental process for me and made it very easy for me to understand. I was so grateful for her help. Gabby gave me incredible customer service and even walked me to my unit. She was very enthusiastic and had a great attitude. If I coul iwould give 10 stars! Definitely recommend this location! Thank you :)

Came here to adjust few things on my account and ask few questions & Margaret helped me answering everything. She was very helpful and nice. Great customer service Thank you Margaret!

I recently had the pleasure of working with Margaret at Public Storage, and I couldn't be more satisfied with the service she provided. Margaret went above and beyond to assist me with my storage needs. Her professionalism, knowledge, and friendly demeanor made the entire process a breeze. She patiently answered all my questions, helped me choose the right storage unit, and ensured that everything was well taken care of. Margaret's dedication to customer satisfaction truly sets a high standard. I highly recommend Public Storage, thanks in large part to Margaret's exceptional service!

Vine a rentar una storage en esta localidad y solo obtuve una gran servicio. Gabby me atendió ess una gran persona me ayudó con todas mis preguntas y me ayudó agarrar un gran precio. Gabby te agradezco por toda tu ayuda.

Ms.Garcia yvette has very qualified customers service skills. She professionally advised me on what I needed to get according to what I told her. She made me feel with alot of trust and confidence.

I rented this unit this month and gabby gave me a great customer service. She went far beyond. I came from other place that was really expensive and gabby assisted me all the way .thank you gabby for all your help.

I just rented a unit at this facility great great customer service from Gabby and Yvette. They are life saviors i cannot thank them enough for the great help..

I got a great price on the website and was happy with my experience. Moving in was easy and the facilities were clean. Evette and Gabby made moving out simple. I would definitely come back to store my stuff next summer.

Margaret is the best. The customer service is second to none. If you want to make your life easier come to this place.

After leaving LA and coming to Irvine, this storage facility was a breath of fresh air in comparison to those in LA. Price wise, customer service, and how nice the facility is. Taylor was extra accommodating upon my arrival and set me up without worry. His calm and peaceful demeanor was very welcoming and pleasant. I’m grateful to have found this place and to store my things here. Interesting fact: they have something like the tv show storage wars here that’s called storage treasures. If anyone is interested in that I believe Taylor said you can find out about it online. It’s best to book your rental online before arriving to secure a deal they usually have $1 to start or half off first month. They charge a one time $29 set up fee which is expected.

Management is rude but other staff is polite

Best customer service ever! I loved how Gabby & Yvette were so warm and welcoming to us. They offered us good deals on renting the space. Also the facility was so neat, clean and organized. Highly recommend this location for space rental, the process was very easy!

Public Awareness I rented a space paid the amount of 233. I then decided to down size to a smaller unit. Then I changed my mind after being told I would be charged for both units. Then I went to the storage space on Jamboree only to be told I have an outstanding account at the Red Hill location. So they took my money paid for a unit I didn’t purchase and when they refunded me my money they only sent me a check in the amount of 221.25. The space on Jamboree told me the unit I signed up for didn’t have climate control, Which was the furthest thing from the truth. I purchased a unit same building that had climate control and the AC was working perfectly. However they charge me an additional fee for a climate control unit that I already paid for.

Quick and easy rental. Knowledgeable and pleasant staff.

Dear Public Storage Management, I would like to take this opportunity to recognize your fantastic team located on Red Hill Ave in Irvine. It is important for you to know that throughout many visits to my storage units and assorted office transactions, Margaret has always provided excellent customer service. She is extremely helpful, knowledgeable, friendly and efficient!!! I'm sure you must be very proud of her dedication and her hard work towards making the corporation a success. Kindest regards, Linda

Soy cliente Dede 2021 estoy muy agradecida por la seguridad y el servicio que me han ofrecido en este tiempo. Son muy acomedidos a las necesidades del percance que se tienen. Gabby es good customer service

It is my family's first time at public storage and Margaret went made our experience so easy! Margaret went above and beyond by showing us the different options we had and was very thorough in explaining everything to us. Thank you Margaret, you are awesome!

A friend and I moved his stuff in 3 months ago. They already raised the rent from $150 to over $200.

Taylor was VERY helpful and an ABSOLUTE pleasure to deal with! He had a genuine, caring energy about him that made me feel at ease with having to deal with the daunting task of moving! Thank You, Taylor!

The front office was amazing! They made my transfer into another unit super easy! Highly recommend!

Margaret at Red Hill Public Storage did a fantastic job getting my 2 units that were side-by-side. I had a concern about being on the second floor so she took time to show me how easy it is to use the elevator. No hassle at all being on second floor. The rental process was smooth and fast. Margaret handled it all with professionalism. Very happy to be at Public Storage.

By far this storage facility has been the best and cleanest one. Everyone was so helpful and friendly. Gabby was the one who helped us out. She was very informative and helpful. She helped us choose the size unit that best suit our budget. Thank you so much Gabby

Had gone to Public Storage on Red Hill in Irvine and was helped by Taylor Sisk. It's very refreshing when the person helping you gives you excellent customer service! He gave suggestions and was very pleasant. He is professional and should be promoted to Manager! He is the kind of Manager that can show his employees how to give amazing customer swrvice! I am very pleased with the Storage I rented and will recommend both Public Storage and Taylor!

Pest everywhere on the right side of the building. Ive had to bring my own pest control spray due to roaches making a home inside my boxes. Prior to moving boxes I have roaches running out of them.

Super easy to get the unit. Margaret was very helpful and kind!

Miriam was very helpful, friendly and a big smile. Great service.

This Redhill location has the best access hours in Irvine from 8am to 8pm, others open from 9:30am to 6pm(or shorter) that won’t work for my job schedules. Taylor was very polite, he took time, helped me understand the difference between a locker versus a walk-in. He went over and beyond to give excellent customer service and showed me 3 different units in different sizes. He was very patient, knowledgeable and professional! He deserves a promotion for his problem solving skills!

I’ve never been to a storage operation that’s been easy. I’ve never been to a storage unit that comes with an easy task. The storage business and its ownership always understand that is a larger task and management duty than the public perceive. I knew right away, that during a massive transition in my life and my belongings, it had to be Margaret and her staff. This is a large public storage facility in Irvine. You wouldn’t know it. It’s almost like they make you feel at home…. At storage. They simply do the best job of maintaining a sense of confidence for the customers, safety all, and the cleanliness for the community. Margaret is one of the best and most amazing people I’ve ever experienced in customer service. She’s tough and she gets to the point. Clearly that is necessary in the world we live in an especially in the job she has to do here to maintain this beautiful facility. Public Storage should be proud of the work she does and her team she’s managing. The model should be replicated throughout the entire portfolio. Crushing the storage game.

Always clean and all the workers are friendly and helpful.

Margaret was a huge help to me and even got me a discount! She was professional and friendly, she deserves a raise for the way she helped me out!! Thank you Margaret, stay blessed!

Loved it Margaret was super helpful and very informative

great thunderous

Wanna have fun while moving ? Hit this place up! Came in to check out a storage unit and was greeted by Margaret. She’s hilarious lol. Very pleasant to work with and knowledgeable. Made my experience that much better :)

I rent here for half a year. After 6 months, the rent was increased by 30%. This is unthinkable. I paid $ 98, and now the price is $ 137. It's time to say goodbye

There was an unfortunate leak in our unit that led me to take out my things, but Taylor at the front desk was incredibly helpful about the whole process. He explained what to do about the insurance claim, and was also helpful when it came to moving out of my unit. Thanks again Taylor!

I cannot say enough about the honorable character, competence, and service-mindedness of Gabby at this Public Storage facility!!! Another Public Storage facility nearby tripled my 10'x20' storage unit rent over a three year period—despite my having been a Public Storage customer for even longer than that. Gabby was amazing! She checked on the price increase, made sure I'd submitted a request for a price review, and promised to check back in a few days to ensure I remained a highly satisfied Public Storage customer. I really respected her professionalism, her respect for me as a customer, and her respect for the manager of the Public Storage facility I am in right now. She struck me as an especially gracious, honorable, and service-minded individual who is as committed to customers, the Public Storage brand, and her Public Storage colleagues as she is to the business performance of her own facility. (This is the kind of individual I like to hire for my own business!) What a refreshing Public Storage experience at a time when I was extremely frustrated with my current storage facility's price hikes. At the very least, she has radically improved a longtime Public Storage customer's perceptions of the Public Storage brand.

Jackie and Margret are the best! Excellent Customer service and a “Red carpet” treatment- just in time for Oscars!

Great people and customer service!!! Especially Margaret she is very helpful and always has a smile on her face I highly recommend this place

This is a very overdue review, as, I have been meaning to write this for months! So, this should speak volumes more about how great Margaret and Courtney are! Some time ago, I lost my key. Long story short, it was a stressful event. Margaret and Courtney made the whole process much easier, less stressful, and they also made me me laugh! There have been numerous other times, where I was stressed out, and they (as well as two of the other men who work there), helped me out, and they made a bad and stressful day, become a positive one. In addition, when ever I walk in, they greet me like I am a friend, which I really appreciate, especially given they have so many customers. I always feel welcome. This is one of the reasons why I keep coming back to this location.

Very secure. Little bit pricey after the $1 for first month

Margaret was great. Cool customer service.

David provided great help when I walked in for help with my bill statements. Very courteous gentleman. Customer service is missing these days but David made a great day for us.

Meh rented a second unit find out when I get here that it’s above another unit and need to use a rolling ladder. That left me annoyed because no where online did it say it was above another unit. From there my access code for the other unit was disabled and I wasn’t able to get in so had to visit the office a second time since no once answered the call box when I pushed the button.

Really friendly service and nice workers, from Lee

Great prices and good secure building

Tris was a pleasure to work with. Made the whole sign up experience super easy and quick. Went out of her way to try and find me the best deal. This storage facility is also very clean with wide hallways. Happy customer. Thank you.

Excellent staff and the best price out of the 4 storage places in our area. The manager even let us borrow some blankets !!!

Very clean and well kept storage facility. Margaret was so helpful and patient with us and made our move in process a breeze. Thank you and will definitely continue to give my business to this location.

Friendly, Efficient and accommodating. Margaret and Gabby are always a pleasure to interact with. Over the last several years I have made my way into the front office for supplies, information and space upgrades many times. I never fear poor service or bad news. They’re always there to save the day!

Jazz and Margaret were very nice girls very helpful made things go by quickly.

Storage manager Margaret was so helpful and accommodating. Thanks a lot.

Jackie Was super Awesome and she has that sparkle in her eyes and she helped me with the utmost customer service!

Taylor was so helpful in assisting me with finding the unit just the right size and price. Thanks Taylor!

We have been using Public Storage on Redhill ever since my husband got discharged from the military. Our rent had increased over the years and we were thinking about looking elsewhere for our storage needs but Margaret was super helpful and found us a lower rate, by switching to a different unit. She is very friendly and kind, we appreciate her so much for helping us save some money. Thanks Margaret!

Margaret is the absolute best!!! she went above and beyond to help me out, and makes me feel more than comfortable going to the storage unit at any time of day! thank you so much Margaret ~ huge facility and very clean & organized

Don’t be fooled into the first month is free, #1. You have to purchase a lock through public storage which costs $20, (2 you can’t bring your own) #2. There is a administrative fee (one charge) of $29. If any taxes are applicable which they are. Therefore it’s not free. #3. Each year (maybe twice a year they increase your rent) which is expensive for the size that I have & a rip off) my space isn’t getting bigger, I’ve found other storages cheaper and more flexibility with the times. Also, there’s rarely carts available. When moving out make sure you give your notice or else public storage will charge you the next months rate. Other then that if all of this sounds good move in here and get your money taken

Me and my roommate went to this location and were helped by Margaret, she was amazing every step of the way and made us feel so welcomed and comfortable. She recommended a bundle of moving supplies we did not know existed which made our transition even smoother. Please give this woman a raise, will definitely be recommending all my friends to come here and asking for her :)

Very efficient and friendly service. Thank you to Taylor making it a great experience.

I had never received better service as I received from Taylor today. Not only he was extremely courteous but he also saved me a lot of money. He deserves a promotion. Thank you very much

Scott was fantastic and extremely helpful.I am a senior And He was willing to help me and very polite and respectful

Very friendly, and great customer service. Will be back! :)

Taylor helped me out with the key code outages they were having a little while back. Before he helped me though he helped a pretty impossible guest over the phone. Taylor exhibited some of the best customer service skills I have ever seen. I just wanted to recognize TAYLOR AND COURTNEY!! They were both on shift when I came in. Staff is always friendly, helpful, and kind.

I would like to give a big shoutout to the manager Taylor Sisk and also Red Hill location! I’m very happy with the sanitation of location and customer service. Therefore, Taylor helped my mother and I find a suitable unit for us during a difficult time, and he went above and beyond by walking through each unit as well as explaining how the facility operates, which made my mother more at ease. Thank you Taylor Sisk and Red hill location !

Taylor, Scott, and Margaret were so so awesome. This place is nice, and the staff is nicer and funny. While Taylor was helping me, I could hear Margaret cracking up the customers down the counter which got me cracking up too. Taylor answered all my questions and was happy to show me a preview of my unit. Definitely choose this place as your storage. If anybody asks I'm sending them here.

Taylor had excellent customer service, quick fast and very pleasant. Above and beyond!

Public Storage Redhill 29230 Super Helpful and professional Team, very easy going and gotta say it again very helpful, Thank you Scott and Jackie .

Jazz is AWESOME I really appreciate her beautiful smile and her amazing customer service. Super satisfied. The team she works with; margaret, taylor, and scott are great. I have never seen such a supportive group. Thank you so much for making my first time experience so pleasurable!

Been here over 2 years. Taylor is great! He helped us out so much. Thank you Taylor :)

First time renting out a storage unit and i couldn’t have asked for a better experience. Taylor was extremely helpful and guided my friend and I, providing all the information we need. We had many questions that would probably annoy most. But Taylor was patient and just truly seemed to care about our experience at public storage. Huge shoutout to Taylor, incase management pays attention to the details of these reviews.

Jazz is amazing!! She walked me to my unit and explained everything in detail. She was super helpful and knew her job well. I will always remember her kindness and will to help. Thank you Jazz

The General Manager, Margaret, is simply outstanding! She always has her customer's interests first providing recommendations on how to lock in lowest rates available on storage units. She has personally saved my wife and I hundreds of dollars in rental costs. Highly suggest contacting Margaret directly for 5 Star Service!

This place is huge. Don't think you'll get in and out quickly.

Scott was incredibly helpful and gave me the greatest experience I ever had at any place honestly. The greatest worker I’ve ever encountered in my whole 26 years of being alive. If you can give him a raise or promotion please do it! He embodies everything a worker should aspire to be.

Margaret was so very helpful along side her partner Taylor! A must rent if you’re looking for storage space. Great prices on top of the service!

Fast and easy in and out for moving

Super clean facility and nice multitasking staff. I'm surprised there isn't more than one bathroom and it's not marked well. If you need it, it's located in the middle loading zone, unmarked. There's signs around the building that point to its direction, but nothing that actually says you've found it. Also, with only 2 other people loading stuff and using both carts, there were no other carts available. Seems like a small cost to have plenty around. So if you need one and don't see one, you may need to look harder. Otherwise, (I'll say it again) the facility tis really clean.!!

This was my first time renting at Public Storage and Jazz and Rafael were absolutely incredible. Rafael went above and beyond with the rental process for me and made it very easy for me to understand. I was so grateful for his help. Jazz gave me incredible customer service and even walked me to my unit. She was very enthusiastic and had a great attitude. If I could give more stars, I would give 10 stars! Definitely recommend this location! Thank you guys so much!

Taylor is the amazing man to talk to about public storage help me out so amazing he deserves a big raise for helping me, thanks bro...⭐⭐⭐⭐⭐⭐

I was just going into the location to secure my storage unit. Little did I know that Public Storage had hired the absolute best customer representative in history: Rafael. Rafael is the perfect employee; he is professional, courteous, and all around a great person. You can tell he really cares about Public Storage's clients. Solely based on my interaction with Rafael, I have recommended Public Storage to 5 of my friends just because of how exceptional it is. Public Storage: you better take care of Rafael or someone else will!

Muchas Gracias Mirian por tu atención, tu disponibilidad y por hablar español. Fue una gran ayuda . Muchas Gracias nuevamente. Bye Bye

They say moving is one of the most stressful things you can do in life but everyone of this facility has been really kind and helpful. stress-reducers. I want to shine a special light on Miriam who goes above and beyond customer service.

Cheyenne is great! She was professional and made sure all our needs were met. We originally got a unit but it was smaller than we needed so we decided to upgrade the next day. She helped us thru the process and made sure we were still able to get the online special that was being offered at the time by making sure we followed the necessary online steps. She really helped and went above and beyond. A++ This location is very clean and secure. Staff is great and friendly.

Had been with them 3..years was 67./ 115 2022 that's a double my money in 3 years my problem is my stuff was auctioned off and they didn't put my pictures and important paperwork in the office for 30 days like they're supposed to and still billed me 278 when they sold it for whatever they wanted it could have been in people that buy from storage places it's wrong it's not a good job to do other people's hardships basically taking all their belongings

I do not like here. The small units are too high up. Very unsafe if you have anything heavy. They also charge you for unnecessary things, like a reservation fee (and they don’t tell you you’re going to be charged) and no refund if you move out in the middle of the month. My storage unit I moved from was not like this & the one I’m moving to is not like this. The customer service is not that great either.

Thank you Taylor for helping me out with getting a unit. Very friendly staff, clean place and willing to answer my questions I had. Would recommend!

Miriam provided excellent service! Great personality and swift service, thanks for the help getting my storage set up!

Cheyenne and Miriam have went above and beyond with the most excellent customer service during our whole visit. The most polite and helping people that I have come in contact with within the last couple of months. Due to their service I will recommend all of my friends and family to come to this location for their storage needs

Miriam was a great manager that assisted in getting the right unit assigned and who also acted as a guide to the unit. It was a very convenient location that helped store the items I had neatly.

Gabby she got me what I wanted ty great place

Cheyenne is wonderful 👍👍Highly recommend this place in Irvine on Red hill . This place is great so helpful you got to rent storage here. Public storage is the place to store your items good prices , clean and employees are amazing . Cheyenne at the front desk is excellent. I got the best customer service from her . She helped find a unit walked with to show me units I wasn’t sure which size to get , she help me measure for my furniture . I had questions she explained so nice and professional . I have never seen such superb excellent friendly customer service from a employee . I’ve been in hospitality field for years dealing with the public this girl deserves a award and is going to be promoted or should be . In this day where everyone is so stressed this girl was kind , patient and went out of her way to help get me storage . Also the other employees when I called were extremely polite and kind and professional. Thank you Cheyenne for making my day great with the stresses of moving you made it so much easier . I highly recommend Cheyenne & this place in Irvine !

This is just ridiculous! Our storage price in 6 months went up by $150! No warning nothing! I am out of this storage as soon as I find something in the area

It's been a long time since I've seen customer service this great! Gabby was extremely helpful and kind and happily answered all of my questions. I highly recommend this location even if it's not the closest one to you. I hope management realizes that they have one of the best on their team.

Gabe provided excellent service! The facility management and cleanliness is superb. Would highly recommend this facility!

Its been 6 months Since I rented a storage building and i paid for 3 months in advanceI but only used my storage building for one month and it's been six months I still can't get my money back. I have never witnessed such incompetence ever!!!

Miriam’s service was exceptional, she was very informative and helpful.

I definitely recommend this place great service very friendly

If I could I'd give this place Zero stars ... Seriously. What is up with this place. Literal Nightmare. I moved out to extra space, so much better. Literally night & day difference. I can't believe I spent over 7 months here. Bc I work 6 days a week it was so difficult to move out any sooner. I have not been able to get in touch with any supervisors or Regional managers, no Coorporate. No assistance at all & they truly act like they don't care! All other facilities & their former employees agree on how inconsistent their customer service is, how low their values are & their how highly their duties are lacking.

It's a standard self storage place, climate controlled but still kinda stuffy to be moving a lot of stuff in and out of. Plenty of parking.

Security at 100% I recommend the place.

Miriam gracias: fuistes muy amable por atendernos nos gusto mucho tu atención!! De nuevo muy agradecidos mi esposo y yo por ke nos explicasteis muy bien Gracias ati y tu persona !!! Thank you!!!😘😘

Kathryn was a sweet soul. 6 ⭐ customer service. PS is lucky to have her.

The customer service here is amazing! Miriam helped us find the right unit and made the rental process so easy! Units are climate controlled too which we were so excited about! Awesome across the board!

Lost a bag here. I’m not sure whether it was stolen but it just disappeared when I checked my storage space and moved out my stuffs. I don’t think this place is secure enough and won’t choose it again.

Mr.Erin is the man!He is the tipe of associate who those his job with perfeccion....he has the character to help and feel somone really is helping u can feel the energy as u get to this place....with that been say GOD BLESS THIS PLACE GOD BLESS AMERICA...