Public Storage Self-Storage Units at 16700 Red Hill Ave, Irvine, CA

The front office was amazing! They made my transfer into another unit super easy! Highly recommend!

Margaret at Red Hill Public Storage did a fantastic job getting my 2 units that were side-by-side. I had a concern about being on the second floor so she took time to show me how easy it is to use the elevator. No hassle at all being on second floor. The rental process was smooth and fast. Margaret handled it all with professionalism. Very happy to be at Public Storage.

Had gone to Public Storage on Red Hill in Irvine and was helped by Taylor Sisk. It's very refreshing when the person helping you gives you excellent customer service! He gave suggestions and was very pleasant. He is professional and should be promoted to Manager! He is the kind of Manager that can show his employees how to give amazing customer swrvice! I am very pleased with the Storage I rented and will recommend both Public Storage and Taylor!

By far this storage facility has been the best and cleanest one. Everyone was so helpful and friendly. Gabby was the one who helped us out. She was very informative and helpful. She helped us choose the size unit that best suit our budget. Thank you so much Gabby

Pest everywhere on the right side of the building. Ive had to bring my own pest control spray due to roaches making a home inside my boxes. Prior to moving boxes I have roaches running out of them.

Super easy to get the unit. Margaret was very helpful and kind!

Miriam was very helpful, friendly and a big smile. Great service.

This Redhill location has the best access hours in Irvine from 8am to 8pm, others open from 9:30am to 6pm(or shorter) that won’t work for my job schedules. Taylor was very polite, he took time, helped me understand the difference between a locker versus a walk-in. He went over and beyond to give excellent customer service and showed me 3 different units in different sizes. He was very patient, knowledgeable and professional! He deserves a promotion for his problem solving skills!

I’ve never been to a storage operation that’s been easy. I’ve never been to a storage unit that comes with an easy task. The storage business and its ownership always understand that is a larger task and management duty than the public perceive. I knew right away, that during a massive transition in my life and my belongings, it had to be Margaret and her staff. This is a large public storage facility in Irvine. You wouldn’t know it. It’s almost like they make you feel at home…. At storage. They simply do the best job of maintaining a sense of confidence for the customers, safety all, and the cleanliness for the community. Margaret is one of the best and most amazing people I’ve ever experienced in customer service. She’s tough and she gets to the point. Clearly that is necessary in the world we live in an especially in the job she has to do here to maintain this beautiful facility. Public Storage should be proud of the work she does and her team she’s managing. The model should be replicated throughout the entire portfolio. Crushing the storage game.

Always clean and all the workers are friendly and helpful.

Margaret was a huge help to me and even got me a discount! She was professional and friendly, she deserves a raise for the way she helped me out!! Thank you Margaret, stay blessed!

Loved it Margaret was super helpful and very informative

great thunderous

Wanna have fun while moving ? Hit this place up! Came in to check out a storage unit and was greeted by Margaret. She’s hilarious lol. Very pleasant to work with and knowledgeable. Made my experience that much better :)

I rent here for half a year. After 6 months, the rent was increased by 30%. This is unthinkable. I paid $ 98, and now the price is $ 137. It's time to say goodbye

There was an unfortunate leak in our unit that led me to take out my things, but Taylor at the front desk was incredibly helpful about the whole process. He explained what to do about the insurance claim, and was also helpful when it came to moving out of my unit. Thanks again Taylor!

I cannot say enough about the honorable character, competence, and service-mindedness of Gabby at this Public Storage facility!!! Another Public Storage facility nearby tripled my 10'x20' storage unit rent over a three year period—despite my having been a Public Storage customer for even longer than that. Gabby was amazing! She checked on the price increase, made sure I'd submitted a request for a price review, and promised to check back in a few days to ensure I remained a highly satisfied Public Storage customer. I really respected her professionalism, her respect for me as a customer, and her respect for the manager of the Public Storage facility I am in right now. She struck me as an especially gracious, honorable, and service-minded individual who is as committed to customers, the Public Storage brand, and her Public Storage colleagues as she is to the business performance of her own facility. (This is the kind of individual I like to hire for my own business!) What a refreshing Public Storage experience at a time when I was extremely frustrated with my current storage facility's price hikes. At the very least, she has radically improved a longtime Public Storage customer's perceptions of the Public Storage brand.

Jackie and Margret are the best! Excellent Customer service and a “Red carpet” treatment- just in time for Oscars!

Great people and customer service!!! Especially Margaret she is very helpful and always has a smile on her face I highly recommend this place

This is a very overdue review, as, I have been meaning to write this for months! So, this should speak volumes more about how great Margaret and Courtney are! Some time ago, I lost my key. Long story short, it was a stressful event. Margaret and Courtney made the whole process much easier, less stressful, and they also made me me laugh! There have been numerous other times, where I was stressed out, and they (as well as two of the other men who work there), helped me out, and they made a bad and stressful day, become a positive one. In addition, when ever I walk in, they greet me like I am a friend, which I really appreciate, especially given they have so many customers. I always feel welcome. This is one of the reasons why I keep coming back to this location.

Very secure. Little bit pricey after the $1 for first month

Margaret was great. Cool customer service.

David provided great help when I walked in for help with my bill statements. Very courteous gentleman. Customer service is missing these days but David made a great day for us.

Really friendly service and nice workers, from Lee

Meh rented a second unit find out when I get here that it’s above another unit and need to use a rolling ladder. That left me annoyed because no where online did it say it was above another unit. From there my access code for the other unit was disabled and I wasn’t able to get in so had to visit the office a second time since no once answered the call box when I pushed the button.

Great prices and good secure building

Tris was a pleasure to work with. Made the whole sign up experience super easy and quick. Went out of her way to try and find me the best deal. This storage facility is also very clean with wide hallways. Happy customer. Thank you.

Excellent staff and the best price out of the 4 storage places in our area. The manager even let us borrow some blankets !!!

Very clean and well kept storage facility. Margaret was so helpful and patient with us and made our move in process a breeze. Thank you and will definitely continue to give my business to this location.

Friendly, Efficient and accommodating. Margaret and Gabby are always a pleasure to interact with. Over the last several years I have made my way into the front office for supplies, information and space upgrades many times. I never fear poor service or bad news. They’re always there to save the day!

Jazz and Margaret were very nice girls very helpful made things go by quickly.

Storage manager Margaret was so helpful and accommodating. Thanks a lot.

Jackie Was super Awesome and she has that sparkle in her eyes and she helped me with the utmost customer service!

Taylor was so helpful in assisting me with finding the unit just the right size and price. Thanks Taylor!

We have been using Public Storage on Redhill ever since my husband got discharged from the military. Our rent had increased over the years and we were thinking about looking elsewhere for our storage needs but Margaret was super helpful and found us a lower rate, by switching to a different unit. She is very friendly and kind, we appreciate her so much for helping us save some money. Thanks Margaret!

Margaret is the absolute best!!! she went above and beyond to help me out, and makes me feel more than comfortable going to the storage unit at any time of day! thank you so much Margaret ~ huge facility and very clean & organized

Don’t be fooled into the first month is free, #1. You have to purchase a lock through public storage which costs $20, (2 you can’t bring your own) #2. There is a administrative fee (one charge) of $29. If any taxes are applicable which they are. Therefore it’s not free. #3. Each year (maybe twice a year they increase your rent) which is expensive for the size that I have & a rip off) my space isn’t getting bigger, I’ve found other storages cheaper and more flexibility with the times. Also, there’s rarely carts available. When moving out make sure you give your notice or else public storage will charge you the next months rate. Other then that if all of this sounds good move in here and get your money taken

Me and my roommate went to this location and were helped by Margaret, she was amazing every step of the way and made us feel so welcomed and comfortable. She recommended a bundle of moving supplies we did not know existed which made our transition even smoother. Please give this woman a raise, will definitely be recommending all my friends to come here and asking for her :)

Very efficient and friendly service. Thank you to Taylor making it a great experience.

I had never received better service as I received from Taylor today. Not only he was extremely courteous but he also saved me a lot of money. He deserves a promotion. Thank you very much

Scott was fantastic and extremely helpful.I am a senior And He was willing to help me and very polite and respectful

Very friendly, and great customer service. Will be back! :)

Taylor helped me out with the key code outages they were having a little while back. Before he helped me though he helped a pretty impossible guest over the phone. Taylor exhibited some of the best customer service skills I have ever seen. I just wanted to recognize TAYLOR AND COURTNEY!! They were both on shift when I came in. Staff is always friendly, helpful, and kind.

I would like to give a big shoutout to the manager Taylor Sisk and also Red Hill location! I’m very happy with the sanitation of location and customer service. Therefore, Taylor helped my mother and I find a suitable unit for us during a difficult time, and he went above and beyond by walking through each unit as well as explaining how the facility operates, which made my mother more at ease. Thank you Taylor Sisk and Red hill location !

Taylor, Scott, and Margaret were so so awesome. This place is nice, and the staff is nicer and funny. While Taylor was helping me, I could hear Margaret cracking up the customers down the counter which got me cracking up too. Taylor answered all my questions and was happy to show me a preview of my unit. Definitely choose this place as your storage. If anybody asks I'm sending them here.

Taylor had excellent customer service, quick fast and very pleasant. Above and beyond!

Public Storage Redhill 29230 Super Helpful and professional Team, very easy going and gotta say it again very helpful, Thank you Scott and Jackie .

Jazz is AWESOME I really appreciate her beautiful smile and her amazing customer service. Super satisfied. The team she works with; margaret, taylor, and scott are great. I have never seen such a supportive group. Thank you so much for making my first time experience so pleasurable!

MARGARET AND HER TEAM ARE AMAZING!!!

My experience at a storage place was awesome. Taylor was very professional and helpful and knowledgeable about the whole process. Got a great deal reserving online!

Been here over 2 years. Taylor is great! He helped us out so much. Thank you Taylor :)

First time renting out a storage unit and i couldn’t have asked for a better experience. Taylor was extremely helpful and guided my friend and I, providing all the information we need. We had many questions that would probably annoy most. But Taylor was patient and just truly seemed to care about our experience at public storage. Huge shoutout to Taylor, incase management pays attention to the details of these reviews.

The General Manager, Margaret, is simply outstanding! She always has her customer's interests first providing recommendations on how to lock in lowest rates available on storage units. She has personally saved my wife and I hundreds of dollars in rental costs. Highly suggest contacting Margaret directly for 5 Star Service!

Jazz is amazing!! She walked me to my unit and explained everything in detail. She was super helpful and knew her job well. I will always remember her kindness and will to help. Thank you Jazz

This place is huge. Don't think you'll get in and out quickly.

Scott was incredibly helpful and gave me the greatest experience I ever had at any place honestly. The greatest worker I’ve ever encountered in my whole 26 years of being alive. If you can give him a raise or promotion please do it! He embodies everything a worker should aspire to be.

Margaret was so very helpful along side her partner Taylor! A must rent if you’re looking for storage space. Great prices on top of the service!

Fast and easy in and out for moving

Super clean facility and nice multitasking staff. I'm surprised there isn't more than one bathroom and it's not marked well. If you need it, it's located in the middle loading zone, unmarked. There's signs around the building that point to its direction, but nothing that actually says you've found it. Also, with only 2 other people loading stuff and using both carts, there were no other carts available. Seems like a small cost to have plenty around. So if you need one and don't see one, you may need to look harder. Otherwise, (I'll say it again) the facility tis really clean.!!

This was my first time renting at Public Storage and Jazz and Rafael were absolutely incredible. Rafael went above and beyond with the rental process for me and made it very easy for me to understand. I was so grateful for his help. Jazz gave me incredible customer service and even walked me to my unit. She was very enthusiastic and had a great attitude. If I could give more stars, I would give 10 stars! Definitely recommend this location! Thank you guys so much!

Taylor is the amazing man to talk to about public storage help me out so amazing he deserves a big raise for helping me, thanks bro...⭐⭐⭐⭐⭐⭐

I was just going into the location to secure my storage unit. Little did I know that Public Storage had hired the absolute best customer representative in history: Rafael. Rafael is the perfect employee; he is professional, courteous, and all around a great person. You can tell he really cares about Public Storage's clients. Solely based on my interaction with Rafael, I have recommended Public Storage to 5 of my friends just because of how exceptional it is. Public Storage: you better take care of Rafael or someone else will!

Muchas Gracias Mirian por tu atención, tu disponibilidad y por hablar español. Fue una gran ayuda . Muchas Gracias nuevamente. Bye Bye

They say moving is one of the most stressful things you can do in life but everyone of this facility has been really kind and helpful. stress-reducers. I want to shine a special light on Miriam who goes above and beyond customer service.

💗🌷estamos muy contentos con tu servicio muchísimas Gracias bendiciones. Miriam 💗🌷

Cheyenne is great! She was professional and made sure all our needs were met. We originally got a unit but it was smaller than we needed so we decided to upgrade the next day. She helped us thru the process and made sure we were still able to get the online special that was being offered at the time by making sure we followed the necessary online steps. She really helped and went above and beyond. A++ This location is very clean and secure. Staff is great and friendly.

I do not like here. The small units are too high up. Very unsafe if you have anything heavy. They also charge you for unnecessary things, like a reservation fee (and they don’t tell you you’re going to be charged) and no refund if you move out in the middle of the month. My storage unit I moved from was not like this & the one I’m moving to is not like this. The customer service is not that great either.

Had been with them 3..years was 67./ 115 2022 that's a double my money in 3 years my problem is my stuff was auctioned off and they didn't put my pictures and important paperwork in the office for 30 days like they're supposed to and still billed me 278 when they sold it for whatever they wanted it could have been in people that buy from storage places it's wrong it's not a good job to do other people's hardships basically taking all their belongings

Thank you Taylor for helping me out with getting a unit. Very friendly staff, clean place and willing to answer my questions I had. Would recommend!

Cheyenne and Miriam have went above and beyond with the most excellent customer service during our whole visit. The most polite and helping people that I have come in contact with within the last couple of months. Due to their service I will recommend all of my friends and family to come to this location for their storage needs

Miriam provided excellent service! Great personality and swift service, thanks for the help getting my storage set up!

Gabby she got me what I wanted ty great place

Miriam was a great manager that assisted in getting the right unit assigned and who also acted as a guide to the unit. It was a very convenient location that helped store the items I had neatly.

Cheyenne is wonderful 👍👍Highly recommend this place in Irvine on Red hill . This place is great so helpful you got to rent storage here. Public storage is the place to store your items good prices , clean and employees are amazing . Cheyenne at the front desk is excellent. I got the best customer service from her . She helped find a unit walked with to show me units I wasn’t sure which size to get , she help me measure for my furniture . I had questions she explained so nice and professional . I have never seen such superb excellent friendly customer service from a employee . I’ve been in hospitality field for years dealing with the public this girl deserves a award and is going to be promoted or should be . In this day where everyone is so stressed this girl was kind , patient and went out of her way to help get me storage . Also the other employees when I called were extremely polite and kind and professional. Thank you Cheyenne for making my day great with the stresses of moving you made it so much easier . I highly recommend Cheyenne & this place in Irvine !

This is just ridiculous! Our storage price in 6 months went up by $150! No warning nothing! I am out of this storage as soon as I find something in the area

It's been a long time since I've seen customer service this great! Gabby was extremely helpful and kind and happily answered all of my questions. I highly recommend this location even if it's not the closest one to you. I hope management realizes that they have one of the best on their team.

Its been 6 months Since I rented a storage building and i paid for 3 months in advanceI but only used my storage building for one month and it's been six months I still can't get my money back. I have never witnessed such incompetence ever!!!

Gabe provided excellent service! The facility management and cleanliness is superb. Would highly recommend this facility!

Miriam’s service was exceptional, she was very informative and helpful.

I definitely recommend this place great service very friendly

If I could I'd give this place Zero stars ... Seriously. What is up with this place. Literal Nightmare. I moved out to extra space, so much better. Literally night & day difference. I can't believe I spent over 7 months here. Bc I work 6 days a week it was so difficult to move out any sooner. I have not been able to get in touch with any supervisors or Regional managers, no Coorporate. No assistance at all & they truly act like they don't care! All other facilities & their former employees agree on how inconsistent their customer service is, how low their values are & their how highly their duties are lacking.

It's a standard self storage place, climate controlled but still kinda stuffy to be moving a lot of stuff in and out of. Plenty of parking.

Security at 100% I recommend the place.

Miriam gracias: fuistes muy amable por atendernos nos gusto mucho tu atención!! De nuevo muy agradecidos mi esposo y yo por ke nos explicasteis muy bien Gracias ati y tu persona !!! Thank you!!!😘😘

Katherine was so helpful and very nice! 10/10 experience

Kathryn was a sweet soul. 6 ⭐ customer service. PS is lucky to have her.

The customer service here is amazing! Miriam helped us find the right unit and made the rental process so easy! Units are climate controlled too which we were so excited about! Awesome across the board!

Mr.Erin is the man!He is the tipe of associate who those his job with perfeccion....he has the character to help and feel somone really is helping u can feel the energy as u get to this place....with that been say GOD BLESS THIS PLACE GOD BLESS AMERICA...

Lost a bag here. I’m not sure whether it was stolen but it just disappeared when I checked my storage space and moved out my stuffs. I don’t think this place is secure enough and won’t choose it again.

I’ve visit this facility over 10x these past 3 months and I see nothing but improvement ! The employees seem to always be working to problem solve with us tenants. I have noticed that some tenants are leaving goods behind and loitering, No FAIR To the employees that work so hard constantly to keep this facility clean and for the rest of us ! Appreciate Eric & Miriam and Taylor for always putting in their hard work being positive and being so helpful !

Raised rate 40% after 3 months. They also pressure people to write good reviews when they sign up, so don't believe the star rating.

Secure and clean facility with helpful and friendly Staff. They give you opinion on different lock types and escorts you to your locker if desired as to not get lost in the storage maze. Had an issue with one locker but transferred to a larger unit to accommodate my things effortlessly. Staff was very friendly, was greeted and helped right away.

Had a great experience with Taylor. I had an issue and he was able to help me out quick and was very friendly. Much appreciated! Will continue to use this location and recommend because of the service provided.

Miriam is a very helpful manager. Helped to resolve our issues when picking up our items. Very helpful and pleasant person to deal with. Would recommend this facility to everyone in need of storage space. Again great staff overall, especially Miriam.

Amazing!! Eric was so helpful!

Had a very quick and positive experience setting everything up thanks to Taylor! Explained all the steps and details of this particular facility very clearly and with a great attitude. Thank you Taylor!

Really great customer service 10/10 Recommend

Wonderful customer service! I reserved a space online and Taylor let me choose between the next 2 available units closest to an elevator. As he showed me around, he was friendly and kind. My experience was stress-free!

Amazing service by Eric! I would give him 6 stars if I could. Very friendly, knowledgeable. Space is clean and secure.

Eric helped me switch the room and guided me to the new storage. It was great experience!

Hi! l just wanna say thank you so much to Miriam she was so helpful when I rent a space she helped me a lot and explained all the process thanks a lot!

Fantastic service from Eric, super nice dude

Great service! Kind folks

fast friendly Eric was Awesome and professinal

Great experience during rental process. Eric and Taylor in the front office were amazing. I didn’t expect “customer service” at a storage facility but that’s just what I got. Both guys were friendly, patient and extremely helpful. Definitely recommend this place based on their service.

Eric helped me with my new storage unit. I would give 6 stars if it was an option. Great customer service. He helped me with a bigger space. So professional at the same time. Great attitude and very kind hearted. Thank you Eric so so much for such AMAZING SERVICE!!

Good service

The service is bad. You want to go in storage the door is offline

Miriam helped me today to rent a unit that I needed. She showed me available units and helped me make sure the one I got was the size I needed. She also helped me see the location of it on their property compared to other available units. I had a few questions since I had reserved online and she was able to answer all my questions and make sure I understood everything. The location looks nice and it’s clean and organized. I’m glad I chose this company and location!

A great place to rent; units are easy to access, awesome staff and a clean place. Thanks again Miriam for all the help!

Great service, convenient location in the middle of the city

Eric was SO helpful in getting me set up with my unit. He was professional, kind, and provided excellent service!

Great Jobs 👍

Very clean and sharp - Miriam was very helpful and cheerful - she answered all my questions and made sure that the discounts I was offered online were preserved even though the original space I reserved was taken by the time I arrived. The sign up and entry access were exceptionally easy and seem comfortably safe. Five Stars!

Eric did a great job helping me get a great unit at a great price! Thanks!

This storage facility is one of the worst run facilities I have ever dealt with. The guy who works at the front counter is the most unhelpful person ever and they have already tried to raise my monthly rent without my knowledge (and it’s only been 5 months). If you are thinking about renting from this facility, I would recommend you go elsewhere. Not all PS facilities are created equal and the service here is horrible. Customer service here is non existent and trying to resolve anything by phone only results in the staff hanging up on you or “disconnecting” from the call, leaving you with no resolution. I’d give this place no stars if I could. I have another rental unit at a location on McFadden and the staff there is amazing.

Miriam was Awesome!!!!! She helped me out and got me set up for a storage space! Thanks for all your help!!!

Nice, clean and air conditioned! Miriam took great care of me! Just rented and very happy! : )

Office staff off to lunch 12PM to 3:30 Not customer friendly, facility put a lock without reason. I'll never rent again nor recommend this business

For this being one of the biggest facilities they sure have a lot of basic issues. I’ve only had a unit for one month and one of the three entrance doors was out of order. So I I had to load my things the loooong way from another entrance. Another time, the elevator at my entrance was out of order and the only way up was up the stairs. Apparently, the top floor is not connected to the rest of the facility so I could not take the other elevator then walk to my unit. Con - There are no outdoor units you can just drive up to. - I got two units at different times. When they gave me the second unit, I had to register it under another account/email and gave me another entrance code. That seems very inefficient. So I guess if I got a third unit I would have to make a new email account? -getting through the teleprompter when trying to call the facility takes you in circles and I could never get a hold of the front desk. Pros- There’s plenty of parking and loading room. No weaving through the facility and possibly blocking other units.

Clean and seems safe, closes 8 week days, 7 week ends.

Great experience and service, helpful and convenient.

Great experience. Clean facility and always felt like my belongings were in safe hands. Eric in the management office was always supportive, professional and friendly. He was able to answer all my questions whenever I needed help. Highly recommended!

I love em!

Excellent service. Thank you!

Nice staff and NICE storage units

Great and fast service!

This location is great, clean, safe and the staff "Taylor" was amazing! Taylor is very knowledgeable, friendly, and courteous. He made my decision making so easy. I left the facility feeling confident that had made the right decision on this location. Thank you Taylor!!

Great place to store your belongings, Taylor is very nice guy., always guiding us, about the size we need , very professional . Thanks man , for all the help and expertise .

Just moved my things here on the 1st. The guy who helped me was very friendly but neglected to express that I’ll be charged starting the date that I paid rather than the date that I actually moved in. So I’m basically being charged for paying early. That’s ridiculous. I am renting a 5x4 unit. All of these small units are on top of other, bigger units. I felt very unsafe moving heavy things in & out of the unit. It’s also not mentioned on the site when they give prices of units that there is a monthly insurance fee you HAVE to pay. My other unit at least gave you an option to not take insurance. So now I have a unit I’m afraid to use and they keep hounding me about paying for space I wasn’t using. I called in and the girl I spoke to acted like she couldn’t help me. I asked for a manager & she gave me the customer service number. The person at the corporate office said she couldn’t help me & I would have to speak with my storage manager. I don’t understand how you would dare charge someone for time they didn’t spend at your facility. What’s even more odd is that they charged me for the month but neglected to mention that I’ll eventually be charged for time I wasn’t there. Scammers.

Taylor help me out

Eric was extremely helpful and nice. Made the transaction very smooth and fast. Happy to be leasing with Public Storage 😁

Great service, I could vote for them.

Taylor is awesome. Thanks for your help

Taylor me ayudo bastante es una persona amiable, y con una gran disponibilidad de servicio al cliente ..sisi necesita asesoria

Taylor, Eric, and Javier really helped me and the experience is good here.

This review is for Taylor, who works at public storage at this location, not public storage in general. He is by far the nicest and most normal person who works there and he always has a great attitude. He should be promoted as soon as possible. For real.

They do not answer the phone and specifically at the end of the month which is interesting because it appears this is an attempt to not be available to check out of the rental unit. Horrible customer service. I will never rent a storage unit at this facility again.

Great place for storage! Staff is super friendly and helpful, iv been using this location for over 5 years. Definitely recommend!

Miriam and Tayloy are pretty kind to the customers! I love them😃

Brianna was so helpful and made the process of getting my unit so quick and easy! Definitely recommend.

Awesome service, facilities and easy access. Thank you for making the last year and a half so smooth for us.

They are horrible! They keep raising my space rent. Last increase was almost $50. Highway robbers! The isles are always dirty with some people leaving their trash and doesn't get cleaned for days if not weeks. The RESTROOMS that have been locked for over 6 months, but each time you ask, they say they need parts and will they be fixed within a week, broken record, meanwhile the rents keep increasing!

Bryanna was very helpful and friendly and made my first trip a great experience! Thank you guys!

This will not happen for everyone, but the attending let us in to offload our very large items right at closing. They were a true champ and extremely helpful when he didn’t have to be. Excellent work and very appreciated 🙏 10/5 stars

Good place for storage at good reasonable rates the bathrooms for paying customers are locked though Bummer

Javier and Bryana work great!

Eric gave me quality customer service and showed me multiple units to make sure I found the right unit for my needs. He did a great job from the beginning until the end. I would totally recommend this place. Ask for Eric!

Great customer service with Eric! He was a pleasure to work with and the process was fast! Def recommend this location!

Hot spotting

Wonderful service and Cuban very knowledgeable

Provided excellent customer service. What's friendly and able to answer all questions I had concerning the locker and the terms of the agreement. I would definitely recommend this location to friends and family.

It is the cleanest and most efficient storage.

My husband and I rented a large storage unit from this public storage for 5 months. The whole entire process was easy and the front office staff was great (shout out to the manager, Shawn!). We originally moved out of our house and needed a large storage unit to store most of our furniture and belongings. The unit itself was great--very clean, easy to check into. My husband and I were nervous about storing our stuff just based on some of the reviews but I do feel the security here is great. Our unit was on the second floor, so really our security code needed to be entered twice to access it (the main lobby and the elevator). All around the building and in the lobbies there are cameras, which the front office staff are watching throughout the day. And, after hours, the building automatically shuts off the acceptance of your security code, so this means that random people won't really be coming in and out at the middle of the night. Renting a cart was a breeze as long as you checked in with the front office and exchanged your ID. Over the course of these 5 months, my husband and I both would sporadically go over to the unit to either deposit items or just check on our items and every time it seemed completely untouched. My husband and I are moving out of state, so we needed to rent a shipping container to move our belongings into to send over. When trying to plan the logistics of the shipment container, the company we rented from said that most storage units don't allow the containers to be kept on-premises and that we would need to work out a plan with the facility. When we talked to Shawn he was amazing. He explained this facility's policy very clearly and he worked with us to make sure the container was conveniently placed (for us) but also did not interfere with other patrons of the facility. Anytime we called the facility we almost always talked to Shawn and he was always so kind, respectful, and clear with any questions or concerned we had. I'm sure we asked him the same question 6 times and every time he was always patient with us. The whole time we had our facility here the price of our unit did not change, however, I do know we were notified at the 6 mo mark that the price would increase. Overall we were really happy with this facility and if we ever needed to use it again would highly recommend it!

Check in process was smooth and easy Five Stars Service from Eric.

The staff here is great, shout out to Shawn! The customer service and support was phenomenal! Everyone I have spoken with at this facility has been kind. The unit we used felt very secure and I was happy with it. The staff does a great job helping you and your storage needs. Because I am moving I don't need my unit anymore. Closing out my account went smoothly. Very good experience and really good staff. Thank you!

great service have been for 2 plus years always nice ready to help

Eric is the bomb! He helped me get a storage facility quickly and explained everything which made the whole process really smooth

I’ve never had a storage unit and Eric made the process of setting up extremely easy, fast and efficient. Thank you Eric for all your help.

Shawn was an enormous help on transferring my space into another. He was a polite, patient and answered all of my questions. Thanks again Shawn!

Eric helped my girlfriend and I out getting. Us a unit that fit our needs perfect and was very personable and related to the stressful time we’re going through moving from out of state. 10/10 will go back when we have storage needs to see Eric.

Caitlin was super helpful and really friendly. Thank you 😊

Just vacated but the time I had here was great. Eric and the rest of the crew helped me out efficiently.

Staying open late helped me get easier access to my storage as I always worked late hours. Very helpful staff.

Shawn you are absolutely the most professional, enthusiastic and hands down genuine individual I have spoken to at Public Storage since being a client the past 6 years! Thank you for your assistance in helping resolve my issues! I hope the higher ups in your company promote you to run the entire region and retain you for years to come! Thank you!!!!

The staff is great and friendly.

Friendly staff that were always readily available to help at any moment

Staff was super friendly and answered all our questions. Facility is secure and clean. Easy to access

The NPO I work for will be closing our office to continue working remotely. We needed to get a storage unit for our event supplies and storing the items we sell online. We had a unit in this same building until recently but had cancelled thinking we could use the office before decision was made to close it. Francisco was super awesome in helping me locate a 10 x 10 in a prime spot, much closer to the building entrance than our old spot. He was extremely professional and patient when I wasn't initially understanding the pro-rated with first month discount of first payment. Thanks, Francisco, for making this such a pleasant experience.

I hate dealing with people and especially storage facilities however at this PS i was wowed by the professionalism of Shawn. He was considerate helpful and took care of my lost key problem way beyond the call of duty. I I will never forget him or this faciality i am glad i am here and will stay as long as I can. Good job team PS Irvine love you guys.

My unit has always been safe and the employees have always been kind, helpful, and as understanding as business allows. I’m giving three stars because the curtesy carts are locked up and you have to turn in your license to check them out which is so inconvenient and time consuming especially when you can’t find someone to turn the key in and you don’t want to just leave it for anyone to pick up. Also, I found a fat sack of dope in the elevator which freaked me out a little. You can’t catch every little piece of litter and the place is typically very clean, but I’m glad I found it and flushed it before some kid or dog did.

Came to PS for a locker. Reserved one on the interior of building. Arrived on move-in day and was asked by Madi if I needed any help (I have a large black boot on my right foot from surgery) I asked if I could find one closer to another unit I was moving stuff from and/or could I get closer to a door/entrance. Madi was AMAZING!!! Not only did she find one two doors down from other locker but much much closer to an entrance to make moving in easier. THANK YOU SOOOO MUCH Madi...you are the best!. The manager of the property also helped me gain entrance to the new locker. He ran to the office to get a key and a key for the dolly as it wasn't available...saved me from having to run up to check it out. THANK YOU to all the crew at PS for helping me with this situation...Cudos! from #theboot

I have never rented a storage unit before but I did extensive research before committing to a small one and I am so pleased to say that I am glad I chose public storage on RedHill Avenue. The staff (Shawn and Eric) were extremely polite, helpful, patient and answered the multiple questions and concerns I had. They both gave me a tour of the facility, showed me exactly how to access the gates, codes, how to use the online app and more. I suggest going online and reserving a unit to get the best rate, then going in to see it in person and finalizing the details. That is what I did and the price was very reasonable. The facilities are big and very clean. Thanks for your help, Shawn and Eric!

Madi is amazing!

Shawn, thank you for the wonderful service. The best storage unit I have had. Clean, safe, well lit. Thank you.

Shawn is so helpful and kind. You can tell from talking to him that he takes great pride in managing the site well.

The facility is awesome. The front end always delivers great customer service. Shawn you are the best. Thank you for always being genuinely kind and always give up most respect. Amazing customer service skills. Thank you.

This location has certainly gone down hill. The prices keep going up and the facility is a mess. Not to mention the access hours are limited. Definitely not worth the money.

Eric was super helpful!! Got me squared away in no time!

Shawn was amazing and made my transaction painless and quick. He helped me pick a unit that is perfect for me!! Make sure you ask for Shawn.

Great facility

Shawn was great at customer service, and everything went really well. Thanks

Great experience. Fantastic service and guidance from Eric! Thanks, Eric for helping me get settled and walking me through my move-in. Thank you!

MADI WAS SO AMAZING!!!!! Such a personable and great experience :) she was so helpful and knowledgeable! The location is great and the space is super clean!! Madi was a gem to chat with!

Shawn at public storage was a great help. I appreciate his attentive service and great work ethic. Thank you public storage. He was a great help!!

Shawn was very helpful from start to finish.

This Public Storage is a clean new faculty building with all different size storage spaces good pricing . Is public storage I have not seen any trash bins so don't bring any trash or things you might want to throw away.

Without the insurance mark up, great storage🥴🙃

Eric did a fantastic job with helping me pick an appropriate unit and made everything so easy!

Brianna was very professional and helpful

Had this space for a whole year while I was out of the country. The staff was super helpful and welcoming. When I first used this space back in February 2020 a staff me ever by the name of Melissa was pleasant and welcoming. I had full access to the facility and well kept. At close out I was able to talk to another staff member by the name of Brianna. Very helpful and pleasant and made the move out experience straight forward. I kept my lock so I will definitely be using a public storage in the future.

Great service, easy access to building.

Bryanna is amazing. Extremely helpful and thorough.

Ada was amazing and helpful! Thank you so much!

I have used the storage for five months and liked the service. Staffs were very friendly and the storage place was well organized and clean.

Eric was very respectful and courteous helping my father with a storage unit on Redhill in Irvine,Ca

Excrllent servicr with Briana

Very helpful, informative and courteous staff. Very grateful. : )

Good place to go to! They helped me out when I had COVID19. 5 stars.

Eric was clear and concise. Was very easy to get unit. Highly recommend.

Austin was great and showed me a few different units to help me find the best one possible. This facility has great options and rates! Would highly recommend for your storage needs :)

Ada was pleasant and very informative thank you Ada!

Super friendly staff! will help you with everything you need 👍🏻 i’m returning the storage keys for my friend today and the lady was super helpful and got everything done quickly!

Great experience and price

I've been wanting to upgrade for some time to a larger unit, after a few consecutive days of checking availability Estella and Tina went above and beyond to find me the right space with a great price. These two representatives were so nice and helpful, saved me from having to move to a whole different storage place!

Ada was a wonderful help to me. I can say she has given me one of the best customer service.. very friendly and made sure I was up to date about everything... I’m glad I would recommend her being employee of the month ....

This place is amazing, rushing with the Holiday move I must Say Ada really made things run smooth for me, thanks Ada for your patience, eplanation and great customer service. I would definatly refer family and friends. Thanks again.

Bryanna was terrific. Great service and great prices

Bryanna she was great excellent service

Ada was great, very helpful and knowledgeable. We felt great and secured leaving our belonging in the care of public storage. Thanks to Ada

Melissa gave us a tour and took us threw everything step by step and she made everything so pleasant!! It was super easy and she made me feel like my belongings are secure! Thanks Melissa! EDIT**** AFTER BEING HERE OVER A YEAR MY RATING GOES DOWN TO A 1 FROM A 5 STAR REVIEW. THEY BEGAN CHARGING ME MORE WITHOUT REASON OR LETTING ME KNOW. THE FEES HERE ARE OUT OF CONTROL AND THE POLICE EXCESSIVELY AND UNNECESSARILY PATROL THIS AREA. IF YOU LOVE TO THROW AWAY YOU'RE MONEY, HAVE NO PRIVACY AND/OR BE CHARGED RIDICULOUSLY HIGH FEES THEN THIS PLACE IS FOR YOU.

Very Clean! Staff Very Helpful

Great service and experience. Great rates

Pretty good place! Adam helped me close my account today, Tiffany helped me open it about four or five years ago. Space is clean, locked well, lights work. My space kept my stuff secure until I needed it. Would use again!

Eric was amazing and patient with us during the whole rental process! Now have 3 units!!!!! Beat storage!!!

I love my experience with Tammy was very clear and concise straight to the point answer every question with details answered me before I even had to ask the question no doubt I'll continue renting here because of her hospitality if I can rate her even more it'll be a 10🤘

Bryanna and Maria are the best!!!! First class service....fast and friendly...

Me and my grandmother came in to look at a particular sized space just to get a feel of what to expect for our move in day and the associate Raul was so helpful. He showed us around and made feel so at ease with the whole process. The best part is he got us a unit very close to the entrance and I was super grateful! 100% would recommend this place.

My entire unit was robbed. All my important items taken with thousands. Two of my unit neighbors also got robbed along with others. They lied and told me this was the first time a robbery took place at this location despite the police telling me it happens “all the time.” I spoke to another tenant outside that said his has been broken into twice before this. Several others around me were broken into. I spoke to Lorraine the District Manager and Ken the Regional VP that both said this was the first time. Ken also told me not to “trust what others say” in reference to the police officer I’m working with. The burglars are cutting through the tops of units to gain access. The locks do nothing. The police said the robberies have been happening since this place opened, but this office will lie to cover their bums. Don’t rent here

I spoke with the supervisor earlier who I'm thinking should have known before I drove an hour to their store that they were trying to charge me for the last time that I got my things out of the storage at a different location they said I owe a month but I'm almost sure I got them out in time I could be wrong but it just seems like maybe they could have told me that before I drove the hour out there

Good customer experience with Bryanna.

I worked with Tammy who was incredibly polite and helpful! She truly made this process smooth and painless. Would definitely recommend this Public Storage location over any other, thanks Tammy!

The storage facility it’s very clean. Customer service was great too.

I am so freaking stoked RN! First off, Thank you Eric for taking the time to look into my acct and assist me w/ knocking off some extra fees. Super grateful for that during these Covid times . Secondly, a big shout out to Maria for the quick follow up and follow through w/ assisting me in making sure my belongings were safe at this location . I hope management sees the value in each of their team members and what they bring to the table . Thank you guys so much for making this not just “another storage facility “.

Edit: 4 years later, still employing great team members, thank you Adam for the swift help! Brittany and Daniel were AMAZING! We had great conversation and the facility is very clean! Would recommend to anyone who needs storage!

Working with Jim on move in day was great. He was helpful in assisting me with getting a move in deal so I only paid 1$ for my first month! Thanks again, Jim!

Bryanna is great, very helpful and represents your company well!

Bryanna was so professional but really personable and I appreciated her costumer service so much especially on a day where I’m so exhausted having to move into a storage. The facility is super clean and comfortable temperature inside which I appreciate so so much too!! I’d give a 6 star if I could!!

Adam gave amazing customer service!! Was great at answering all my questions. I’m happy to know my items will be safe and secure.

Adam was very helpful gave me all the information I needed. And was very nice

Clean, cool, well lit and easily accessed. A shout out to Austin which was most helpful with my move out couple of days ago.

austin was very helpful and communicative!!

I just moved to the area and looked at quite a few storage companies before finding this location. Decided to go with Public Storage after speaking with Jim. Very helpful and professional customer service!

Austin went above and beyond in helping us with our storage space - super helpful and patient! Thank you Austin for your amazing customer service

Amazing location! Been coming here for over a year and the staff are always very welcoming and helpful! Thanks to Maria for helping!

Had a big room with them for 8 months, handled our big move perfectly while we switched places, had Maria handle the process. Thank you Public Storage!

Good, zero trouble, would recommend this storage place

Tammy is the person to go to if you need a storage unit. Patient, curteous, knowledgeable, and most importantly friendly as can be. Public storage, be proud of employees like Tammy. Tammy you are awesome, inside and out.

Great storage. They have a variety of sizes. It's clean. We've used it for the ñast 6 months, not issues at all.

Great and safe location, I was helped out by Jim. He’s an awesome representative. Well knowledge and great personality.

Maria was extremely helpful. Helps you with everything you need. Thank you

Maria was super friendly and helpful!

I had a wonderful experience here Maria was of great help!

Tina was Great ah service provider in da storage unit when I arrived she was friendly n very polite very helpful to grab the latter for me locked and also helped find my unit

Unbelievably helpful, made everything super easy when I needed to change units. The staff was so great, this is my 3rd experience with public storage and I would have to honestly say this has been the absolute best because of the staff. The facility is super clean, definitely deserving of a 5 star rating!

Bryanna at the front desk was very nice and quick/efficient at her job. Prices are a little high but that is just because of the location and occupancy rate currently. Prices are high everywhere.

Listen guys, do not use this company. I put my property into this storage few months ago and then it got broken into. My properties were stolen and they did not even have a camera. I was wondering how the theif got into the storage. It only "looks" safe but it is not. After getting properties stolen, they did not even care about that. No one really asked about my situation and when I went back to get my other stuff, they still did not fix anything. I had a very terrible experience and my stuff was all gone. I hope other people wont face the same experience as I did

Got a spot for a competitive price. The facility is top tier and Tammy at the service desk was extremely helpful.

i just checked in gor new 10x10 storage unit and so far my check in and service with Mariah has been great, she is very friendly and entertain me with ease whike shiwing me my unit and processing my oaoer work- Since this is my start of a new business relationship with PS will be doing periodically reviews now and then to keep all of you posted about how it goes! New review update Public Storage so far to bring you into business they acted to be the best... Since Covid-19 affected many of us including me and my business I got behind with the payments and then did arrangements with them when I got a notice for sale, once I explained to them my situation they accepted the payment and said they will try to work with me, a month later I received about three calls which I missed and then called them back but their system was jammed or they were in the other line with a customer, I did not followed up the next couple of weeks and then a month later I received a text stating that my items have been sold...to my surprise because it is my understanding that in order to do that after I made some payments and arrangements a new sale notice needed to proper be served or sent to me, not only they sold my business and personal items that were worth more than 8k (Yamaha Keyboard alone was worth 1500.00, new glass desks in their unopened boxes each 100.00 three of them,, a collection of gold mint coins 1600.00, etc.etc)on a 585.00 due balance, after they sold it still sent me an invoice for the balance due of 185.00??? excuse me Public Storage not only you sold more than 8k in goods without proper serving me a sale notice which it is illegal, perhaps null and void if I was to take legal action but on top of that you still sent me an invoice for 180.00 plus dollars??? what the heck? how are you still allowed to do business this way and who regulates storage space buainess (which I am about to find out soon and update this post when it has taken place, because these type of business misconduct needs to be reported, investigated and sanctioned) to all of those interested in doing business with Public my advice is if you think there will be any imminent risk of falling behind on your monthly payments as it happened to me due to Covid which was out of my control or any other circumstances that will put you in my position, please do yourself a favor stay as far away from this place... PUBLIC STORAGE ITS A BAD BUSINESS... IT NEEDS TO BE INVESTIGATED IN REGARDS TO THIS TYPE OF MATTERS.

Bryanna was extremely helpful and efficient. She was friendly and quick at answering all of our questions. We hope that in the case of having more questions we encounter more people like her!

I had the most helpful experience with Jim at this location. He was kind and friendly and super helpful assisting me with my storage unit. Thank you Jim!!!

Very good customer service! The gentleman who helped me his name is Casimiro .. it’s my first time and he help me to understand the process and all things!!

Bryan a was amazing, great service, recommended

This is a great place to store items, the first month rent discount can't be beat. The units are clean and pest-free. You can check in all online and they are following COVID guidelines for checking out. Thanks to Maria for making my experience so easy!

The staffs are friendly and helpful. Maria is stellar. Hands down the best storage I’ve dealt with in the past.

Amazing service from Eric!! Always friendly and professional. Have been renting in this location for a while and its great!

Came here to browse spaces and Jim was very friendly and gave me a through guide!

Started the reservation online quick and easy. Received a call From Jim super friendly. Suggested we go see the space. Location customer service was great Adam was very helpful and detailed on all protocol.

Adam was very helpful with finding a solution to my situation thank you

Super friendly, helpful Adam gave me some masks when we forgot ours!!

Rented a unit from them weeks ago, we're about to move in a couple days and turns out that they don't actually have a unit set aside for us. And if we want to rent a similar unit at a nearby public storage it's going to be $80 more a month.....convenient for them.

Great service from Tammy!

Adam was extremely helpful and thorough with the check in process!

Adam was the best. Made everything easy and fast for me to get a unit.

Adam was great! He gave us great customer service!

Adam was such an amazing help got me a good unit at a good price. Thanks public storage Adam rocks!

Sometimes theres no carts but it's ok not too bad

Good customer service. Other facility didn’t honor my reservation. Update: Redhill location has been very accommodating. Facility is clean, well lit and easy to navigate and the staff has been accommodating and responsive. The issue was that another facility which i had originally reserved a space at online had rented that spot out before i arrived. However, i was able to secure a spot at Redhill location. The only downside is the location with respect to my home which makes it a bit inconvenient but still managable.

Adam, was really friendly and somehow he got me a killer deal on a 5x5!

Would recommend you check this place out..ask for Austin he was very helpful and friendly!

Austin provides a great work for us and show his great patience when we trying to find an appropriate storage. Nice job!

Expensive & have had hassles in the past with their hours & entry codes but great customer service from Eric.

Tammy was so awesome! Made renting a storage space so convenient for me.

Awesome experience signing up. Tammy was very helpful in choosing the right unit that best fit my needs. Recommended!!!

Horrible!!! cheap prices online when it comes time to sign and pay its almost double the price, you were originally told

I want to recommend coming to the Irvine Public Storage on Redhill, Austin was very helpful and patient. I was able to get the right storage size at a great price. I will definitely consider renting a storage again in the future.

Bryanna was great and helpful! Easy in & out!

All staff is super helpful, especially Manny who helped us get the correct unit for our needs. Thanks!

The staff Manny is great and fast. Everything’s all set in minutes.

Great customer service， Tammy is the best :) she is so nice :) After 4 months of lease the team is great and place is awesome! And it’s really clean.

Estella was great. So fast and awesome. Great service !!!!!!

Adam did a good job helping us today.

Tammy and Adam went above and beyond, great customer service!

Adam and Manny were such a wonderful help got me the space I needed and were so kind and made me feel very welcomed thanks Adam and Manny😁

Service was great and smooth Monique was very kind for what service I needed today

Easy in, easy out, great service. Be ready to add storage insurance onto your bill...they require it.

Moving in was an easy process thanks to Stella!!!! A great storage place. highly recommended.

Can I switch my storage unit out into somebody else's name easily?

Christy helped me immensely, and was very nice and guided me to all the logistics of renting a storage spaced as I moved out for the summer

Maria made it completely simple; In and out in minutes! So easy! Reserve your unit online to save and walk right in.

Thank you, Emmanuel for the perfect experience!! I was in and out in less than 10 minutes.

Very clean and friendly professional service!

We used this public storage because we were renovating our office. It worked wonderful. The stuff was always helpful, it was super easy. It is very clean, conveniently located, with very easy access. We had a huge storage room on the first floor. We will definitely use it in the future if needed.

This place was efficient and kind in finding rental options. First time storage experience and I'm coming back. Thank you Eric for your service especially. Very respectful to clients.

The facility went over and above to assist us in moving items into our unit.

Eric was very respectful and kind in his service. Coming back definitely.

I don’t usually leave reviews but with the assistance and the hospitality I received every time I have to let it be known ! I know I chose the right place. thank you again Maria for everything !

Maria was really helpful !

Eric helped me. He is great. The rest of the team is nice too. Super helpful

Maria was really helpful

I had a very pleasant experience. Raul was very helpful through out the whole process of getting a storage. The property was very clean and the staff was friendly.

A lady named Tina helped me out. She was very helpful and very polite, she made sure I got the storage unit that was right for me.

Great place ! Very clean and the people there were very friendly . Had a guy named Raul, I believe it was. , and he was very helpful on our move in day . Would definitely recommend this place over others simply because of the good customer service .

my grandmother needed a storage unit, i took her to public storage where Tina was able to answer all my grandmothers questions and help her with what size storage she needs.

Adam gave me excellent service and im am so happy with the unit i got. Thank you Adam for making my storage experience as easy as possible.

Be aware that the restrooms are currently closed. Plan ahead for that inconvenience. I had originally written a scathing review and given 1 star because I was upset about this issue. The general manager, Lorraine (sp?), reached out to have an open dialogue about it, which I much appreciate. Although I disagree with the decision to close the restrooms, I completely understand the reasoning behind the decision. Ultimately, they care enough to discuss customer concerns with them individually. That is why I chose to change the rating.

I needed to store some stuff for a couple of years and they were accessable when I needed, the staff is outstanding, and the rates are reasonable.