The employees here are so helpful and patient! Highly recommend!
Christina was very kind and welcoming. Thank you Christina
Christina helped me Pay my bill and download the ps App. Christina is the best. Always looking out for us customers
Can in to close out my unit and i met christina and Sergio and they helped me. I will definitely come back. Good looking out Christina
Came in to pay my bill and Christina help with lowering my rent.. thanks
Christina is very patient with us seniors. She is calm, kind and caring. Thank you Christina
Loved Christina's customer service! She was very kind and friendly and made the process very easy. Definitely recommend this place, especially if you need a quick storage situation!
Excellent customer service from Christina! She is knowledgeable, courteous and friendly. Don’t think we would’ve rented a unit without her assistance.
Amazing service. I would have never gotten a unit, without Christina amazing help and expert knowledge on how to maintain a unit.
I came in last minutes to get a storage and I meet Christina who showed me a couple of spaces and I got ones.. Christina is very knowledgeable and I recommend this location..
Christina did an excellent job helping me resolve a minor issue to my benefit. She was very personable and it was very evident that she takes pride in her work and cares about her customers. This was very evident when walking together to see the storage unit as she bent over several times to pick up trash and a screw that could have punctured someone’s tire. She is a keeper!!!
Service was great Ana always moving and has great customer service appreciated!
Christina was great to work with. Very quick and efficient in setting up my new storage unit. Thank you Christina for all of the assistance!
Labor day sales are on point my unknown sister works there and talks fast but is very helpful keep up the good work Christina Ellis.
Christina was awesome! Please give her a raise for me.
I had a very pleasant experience going to my unit for the first time with help from Christina. She showed us the unit and explained everything with enthusiasm and professionalism. I booked my unit online without talking to anyone. So having such personal introduction was really awesome. And btw, the place is secure and very clean!
Christina is amazing and thank you so much helpful
I highly recommend this ‘Jamboree Public Storage’ if you are an Irvine executive or UCI Student. Christina is the Manger and she’s amazing. Suggest you speak with Christina and let her give you the orientation. Super professional, so clean and immaculate temperature controlled clean/safe lockers. Thanks again Christina!
Now they have illegally evicted me and locked me out of my unit without any notice because of this review. Now I’m getting an attorney thank you, me and my dog could use the money for our new home. I believe you were supposed to give me prior notice. Thank you thank thank you ☺️ Public Awareness complaint filed with the BBB and Federal Trade Commission I rented a space paid the amount of 233. I then decided to down size to a smaller unit. Then I changed my mind after being told I would be charged for both units. Then I went to the storage space on Jamboree only to be told I have an outstanding account at the Red Hill location. So they took my money paid for a unit I didn’t purchase and when they refunded me my money they only sent me a check in the amount of 221.25. The space on Jamboree told me the unit I signed up for didn’t have climate control, Which was the furthest thing from the truth. I purchased a unit same building that had climate control and the AC was working perfectly. However they charge me an additional fee for a climate control unit that I already paid for.
If you come here, ask for Christina. She was so helpful and considerate of my needs and an absolute joy to talk to and work with. This is my first time getting a storage unit and she made it absolutely pain free. Thank you so much Christina!
The best customer service around, period!! Christina is a 10!!
David was so helpful and very courteous
Great facility and Christine the manager is always there to help with anything you will need . Highly recommend!
Christina is a very nice staff working here, helped me with a great price storage unit. Highly recommend.
Christina was AMAZING ! Easy sign-up in and out…. Great personality ! Extremely professional and very easy to work with…..
Amy was great. Was in and out quick and she was super knowledgeable and made it a very smooth experience.
Christina n Mariah provided the best service of all time，incredibly patient to helping me get through the whole process，loved their smile，they literally made my day！
Christina was very helpful!
Christina is super sweet, helpful, and knowledgeable about the facility. Helped me tremendously with renting a storage space 🥰 fast service too
I found Christina's services to be professional and hospitable!
Cool experience Excellent service and kind people 🥰
Great service for UCI students! Have used it 2 summers in a row now! Christina has been helpful both times!
Amy(Public Storage Employee) Just recently helped me buy a unit at this location on 06/12 and I had a great experience. For a first time or reoccurring buyer I’d advise coming, the process was very quick and simple. I also recommend younger people looking for some storage rather in college or anything to come to this location they have small 5x5 or 5x10 units perfect enough for your space. Overall a 5/5 star experience no complaints what so ever they even have an app that allows easy access. Thanks for your help Amy and I’m glad to say I’m a Public Storage Customer!
Christina was amazing she is extremely professional, knowledgeable and helpful. The facility was so clean and well maintained . We will definitely recommend this location
Christina helped me this am without an appointment. Got me a great space. Thank so much
Mariah did amazing as I was her first rental. Cheistina was also here to assist. Thank you both for helping me today!
Christina did help a lot and find me the best fit place :)
Amy was great. But Christina is better!!!
Thank you for Christina’s excellent service and I got a really good experience
Christina was an amazing help and made my renting way easier
Thank you Christina for helping me today. So nice
Christina was amazing !!!! She reached out to me within 30 minutes after I reserved a unit to follow up and see if I had any questions. 10/10 on customer service and just an overall delight to work with. if you're thinking about getting a unit here get it !!
The most helpful and kind staff. This is my first time reserving a storage unit and they made the process so easy and answered all of my questions. Christina fantastic and went above and beyond.
Christina is really helpful with our experience for moving stuff🥺so friendly and she likes my dog🥺we finished the process quick and easily.
Best experience I've had working with a storage facility. The grounds are spotless and well cared for. Christina, the property manager, is phenomenal. She anticipated what I would need before I even knew I would need anything. Very helpfully helped me to find my new unit and stayed while I learned how to use the lock, as it was a kind I hadn't used before. She even added a little more grease to the latch on my unit to ensure it worked smoothly. Can't recommend this business and location enough!
Christina is AMAZING! So helpful, professional and personalized service! Highly recommend!!
Christina was amazing. She is very knowledgeable about storage
Christina was so helpful and really nice! She went out of her way for me! So happy for all the help she gave me! :))
Amy was wonderful! Highly recommend.
Christina is great. She helped me with my app and is trying to help with my rent increase. Thank you for all
Christina was so amazing. She went above and beyond to help me out and is absolutely a pleasure!!!! Go check her out when you have storage needs.
Christina was absolutely great
CHRISTINA is D BEST!! She’s easy to deal with, helpful, communicative..thaaaank u!
One of the workers was harassing a person who was listed as an emergency contact all because he couldn't find my exact unit. She called me, yelling at me as if I could solve the issue. Instead of being a helpful worker and guiding him to the correct unit, she disabled my entry code and kicked out my emergency contact out of the property, and threatened to call the police. Honestly, I wouldn't recommend it unless you absolutely can't find another spot. I'm so happy to have moved my stuff elsewhere.
Was looking for storage units with tall ceilings and couldn’t ask for better help and assistance. Thank you Christina
This is my first time renting a storage unit, and I didn’t know what to expect, but I couldn’t be happier! Christina is absolutely amazing, and not only did she help me find the best deal, but she’s been extremely friendly and helpful. You can tell she really cares about the security and maintenance here, and it makes me feel like I’ve got one less thing to worry about. Thank you!
Christina provided great service and helped me out step by step.
Without a doubt the best customer service I’ve ever experienced with Public Storage. Christina(Kristina) handled my questions so quickly and accurately. She was very knowledgeable about the property and services they offered. I have been a PS client for almost 15 years and this was the first time I was inclined to leave a review. Keep up the great work! Would highly recommend.
Christina was amazing with the excellent customer service! If i could leave 10 stars I definitely would :)
Easy process for renting this space. Christina and Amy were very hospitable and personable. I would recommend this facility to anyone
Christina was so helpful and professional. She took time to show me spaces and how to use the app for access and made great suggestions. Thank you
Christina is amazing and super helpful!! I highly recommend checking this property first for availability. =)
Christina was so helpful. Her facility is spotless and safety is a top concern. I would definitely recommend renting from her.
Christina was very friendly and accommodating with finding a unit for my needs!
Christina, property manager, was very helpful. She showed me two different storage rooms and explained pros and cons on both. I really appreciate for all of her support. She is professional.
The front desk lady Christina and her Service at this location have been very helpful and will recommend to rent at this location .
Christina is very helpful. She is on top of her game when it come to atorage.. good looking out
Christina was amazing. She walked me through 3 different spaces and was very welcoming. Thank you.
I have been storing with this location for a while now and i'm never let down. Christina is the hardest working Chick around. She has a great clean location and it's always clean. If I could I would give her a million stars for her great attitude. She is the best manager this location has ever had.
Christina was Amazing and Very helpful with my unit.I would Definitely recommend this Public Storage. Thank You Christina.
Christina, has been a god send. So very helpful and so kind and willing to help in what she can do. I am so grateful that she was here for me to help.
Wonderful service from Christina
Amy was amazing she helped with my issues even though my unit is not at this property.
NEW MANAGER CHRISTINA WAS VERY HELPFUL Noah is also very nice. Christina tried to help with my cost. Thank you so much.
Horrible, Horrible, Horrible! Can't find a worst company to rent with. I would gladly rent someplace else for better care, services, and rates, but they have monopolized the surrounding area that I live in. They are incredibly predatory and do not give a single care for you or your belongings. If you can find another place to rent from, please do. They will increase your rent by 30% every 4 months until they bleed you dry. What they are doing is inhumane and sick!
Christina has been super amazing!! She has got me into a great unit. The property is clean and well managed. Great work! Would definitely recommend this specific public storage to all my friends and family!
Christina was amazing with helping me and my friend out with our storage unit. Thank so much!
Christina was very helpful and efficient with setting my team up with two units. Great customer service.
Had good service experience with Christina.
Awesome experience, Christina was super helpful and made sure I created a user profile so that I won't need to go in store to make any changes
Christina and Amy are amazing
Hi! I just got the lost amazing storage unit today and Christina was the bomb. She provided me with fast, great service with coffee and a smile! She was super helpful, sweet & kind. I will come here only from now on! ❤️🥰
I was looking for a storage location that was clean, safe and at which my mother would be comfortable. I found it here. I worked with the site manager Christina and with Amy. Both are friendly, helpful and very accommodating. Highly recommended. Really.
If I can give 10 stars I would. I have 8 storage units here. I can not rave how clean, professional, and the amazing customer service I have received from this facility and their staff. The manager Christina is over the top amazing. She goes above and beyond to make sure her tenants are happy. Christine has notified me on a couple of occasion when my staff had forgot to lock up the storage. She always goes out of her way to say Hi and make you feel welcome. Amy, always follows through when I need help. Kudos to the staff for providing excellent professional customer service across the board.
Very clean space with reasonable price. Friendly and professional staff. I waited for like 10 minutes though when I first got there since nobody was at the front desk and the door was locked. I called but Amy came back soon after. She helped me check in and my code wasn't working to open the gate so she called the manager for help. She showed me the direction to my unit and told me which door would be closest to get to it, as well as told me which other door would be easier for the truck to unload my stuff - I was thankful she took this extra step to make things a little easier for us! I went back on a different date, forgetting how to get back to the unit. Christina was super nice and friendly and showed me how to unlock the doors again. While moving my items, door 3 didn't stay open properly and closed so she helped me to unlock again. Super great customer service! Highly recommend this location
Christina is awesome she help Quik thats it !! Excellent. Came in to make payment and Christina is awesome with service
Christina was great fantastic and very helpful!! 👍🏽
So I have to say that Christina's customer service is top notch.. She is always working and anytime I need anything she is always willing to help. I see her always talking to her customers too.. She is super cooool
Amy did an amazing job with renting us a unit
Christina is wonderful but has the patience of a saint. She is extremely helpful and always has a great smile on her face. She has been so helpful to us doing our move. If you need a place to store your stuff this Public storage is the place to go.
Christina and Amy are a great team. Thank you for helping us today.
Christina does such a great job with her customers needs. She definitely goes above and beyond. She is the best
Christina is amazing. Her place is clean and super nice. She does what she can for her customers
Christina was quick to help us. Thank you
Christina the property manager is AMAZING!!! I’ve had to switch units to upgrade sizes 3 times now and she’s been more then happy to help me find the best and cheapest option for my personal needs. I’ve noticed (because I’m at this location almost daily for work) that not only is she kind and courteous to everyone here she remembers me by name and goes out of her way to say hello everytime I see her!! To me this means everything. I provide local moving services in the OC area so Ive been to hundreds of local storages and without a doubt this is the best location I’ve been to!!! If I could I would give Christina and her crew 10 stars!!!!
Christina was very helpful. Excellent service
Awesome service from Christina and Ana!!!!
This is the most convenient public storage, its very clean and the staff are very friendly and welcoming. Christina she helped me through every step to get the right storage and walked me around the property to show us different kinds of storages that they have. Thank you Christina.
I love her new beautiful haircut. She is a great person who knows storage. She helped me get into a space 6 months ago. She helped me today with a rent increase. Thank you Christina for loving your job the way you do
christina so friendly and nice. she has great customer service and is great
Outstanding customer service! Christina at the front does an amazing job walking you through the process of getting your storage while making you know you are a valued customer! Easy access and simple setup made moving into my unit a breeze. Would definitely recommend!!
Christina’s customer service is very kind, helpful and understanding. She knows how to listen and help find solutions to my circumstances. Thank you
Christine is an absolute Angel! My mom had a stroke and so I had to take over her storage and Christine was there for me through it all. She was informative and gave me great advice on how to manage and keep up her storage with no pain or issues. Thank you so so much!
Nice property. Very clean and Ana was very helpful. Excellent customer service !! Got my unit at a good rate couldn't be happier with my experience. Definitely recommend this property.
Started using a storage facility about 6 months back. Super clean facility and friendly host (Christina). She may be the only reason we end up staying longer than we were planning to.
Lots of improvements at this location, for sure. Christina is very helpful, seems to know how everything operates and is generous with ideas and solutions. We were thinking of switching to a different facility but with Christina here now, we are staying.
Thank you for helping me move in Christina!!
Christina was very helpful took time explain contract and show the unit . Property is very clean
Christina does a great job. She helped me fix my payment and got me to download the app to open her gate. Very clean facility
Christina made this an amazing experience. Handled our storage unit needs professionally and with a smile. Highly recommended and kudos to Christina for being a great ambassador for this business!
Christina did an amazing job helping me out today. She gave me all the steps so solve the issue I was having with my lock and we got it resolved that very day. The service was amazing! Thank you!
Had the best experience with Christina and her staff!! I was very stressed and she eased me into the unit perfectly! Highly recommend!! Thumbs up. :)
Best storage place in the oc, always super clean. Restroom are always open n super clean . Christina is also very friendly n helpful.
I have been a customer at this facility for a really long time. Recently I had to move units and Christina who is the on-site manager was super helpful. She went above and beyond the call of duty to help me out. Thank you Christina!
Best public storage I have ever seen. Christina is awesome. She is so helpful and customer oriented.
Christina from Jamboree was kind enough to drive over to the property I’m stored at on Cowin. I had an issue with my lock and needed immediate assistance being that’s my only day off. She took time out of her property to assist me in mine where they are hardly ever in office nor do they return your vmail in a timely fashion- the Cowin property needs to pull it together. She helped me out immensely and I’m considering switching properties to hers! She saved the day! Thank you Christina!
Christina is always so helpful. She’s a great asset.
I want to give A special thank you to Christine who was so helpful to me and so kind and courteous, at the public storage on Barranca in Irvine Today! Thank you so much Christine! Gloria Bishop
Christina, has been a great help everytime, I speak with her. Very good, Customer Service.
Christina was extremely professional and helpful in selecting the unit that was best for my storage needs. She was very easy to work with and helped me set up the unit in under 15 minutes. I would recommend working with her and using her storage yard.
Christina was very helpful and got me into a unit.
Christina was very nice and was able to get me into a new place at another location. 😊
Christina is the best and got me a great deal on a unit
Ana was so helpful, friendly and sweet!
Hands down, best customer service ever! Christina is amazing. She’s always there to help and go the extra distance. She alleviated a lot of stress during a very difficult move. The property is very well kept and I always felt safe going there. Highly recommend!!!
Christina was very helpful and got me into a smaller unit at Redhill because it was more in my price range for what I needed to store. She went above and beyond. Thank you Christina
Christina has taken over the facility and has been amazing ever since!
Christina is very helpful. She helped me a lot. She is very great at her job. I recommend her to anyone who needs a unit
Great service from Christina. Helped me with renting a space. Very knowledgeable and kind.
The manager Christina was ultra professional and very helpful! I would highly recommend this location because of her management of the facility. It is very clear she is committed to providing great customer service for her customers.
Christina made me feel like I was doing business with my sister! She is super friendly and down to earth ! She is a plus to public storage company ! I would return and or recommend any one to come to this clean warm loving property! God bless you for hiring great customer service personnel like Christina ! L
Christina was amazing. I couldn’t have gotten through this without her. Customer service was amazing. She an asset to your company.
Christine gives me a perfect tour and best serivce
I came in to rent a unit and Christina was just so amazing. She even carried my dog for me. She is the sweetest person. I rent a unit and it was clean and just what I needed. She sold me a lock and showed me how clean and secure her property is. She even gave me a bottle of water. She is a huge asset to this company and I pray that corporate see her for all that she does.
Christina was so amazing. She seen us struggling with the door and she helped us and then she updated our code cards and then downloaded the app on both of our phones and got it all taken care of for us.
Christina is an amazing person, she’s professional and so nice and courteous . I would recommend this storage because of her.
Christina was great. She is always finding new way to help her customers.
Christina was nice and willing to help me with closing out my account. I will rent here agian if I need too. Thanks you
I’ve been renting here for a couple of years now and Christina has been helping me for about 8 months and she is always asking if I need help, if I’m ok and she never has a problem helping me with my app. She is the greatest manager this property has had. Her kindness goes a long way. Thanks girl
Christina is anazing.. great storage..
Christina was awesome helping me out same day thanks!
I really like service by Christina. She is very hardworking lady and run extra mile for you to accommodate your need I will come back again and recommend this place to everyone
David and Christina are extremely helpful, communicative, and empathetic. I love the human to human connection at this location. Very accommodating and understanding staff. Thank you David and Christina!
Christina is always looking for a way to make her location the best! She’s a true leader in customer service! Thank you for always providing a safe and clean place for us to store or stuff.
Christina is your company ASSETS. She is great
Christina is the best.Very friendly and professional. Thank you
Christina was good and a rockstar. Thank you
Christina was pleasant, professional, and thorough. Process for changes and payment was exceptional!
Christina was great, made everything easy especially the Public storage app. 5 Stars!!
The storage is well maintained and clean(even the restroom was clean!), and Christina was so helpful! She helped us organize our stuff and take our things from the storage. She went all out to help us and ensure we took care of all we needed. Thanks to her, we were able to clean all our stuff in the storage. Her office also sells some tools-scissors, tapes, and boxes at a pretty good price. I had a good experience in this public storage.
Christina gave us a great service. Very helpful
Great people to work with. The manager went out of her way to assist us. We ended up renting 4 units from her!
Christina didn’t have the size I needed but she took her time and called 3 properties till she found the one I needed. She is very accommodating and she answered all my questions. She is the best.
Christina was awesome. She was on her way to the bank but stopped what she was doing to get us the unit we needed. She listened to what I was saying and was smiling the whole time.
Christen was awesome she helped us find the best possible price!
Great!!!!! Customer service Christina and her staff were awesome! They actually call you for your appointment with follow-up. NO way? WAY!!!! 12 STARS!! Jamboree and Alton location.
I had a wonderful deal with Christina, she's very kind and professional! Thank you Christina!
Thank you Christina you’re awesome
Christina has been really helpful. She helped us get our lock cut and then she helped and gave us a new lock withoutany hassles. Thank you Christina
Christina help me with my rent increase and took the time to go above and beyond. Thank you
Excellent service, clean, professional and organized office. Christina was a pleasure to work with.
Christina is very friendly and helpful!
This public storage is really good and Christina is very nice.
Great customer service. Christina did a fabulous job. She should get a bonus and a raise! So pleasant to be with her.
Christina does a really good job.
Christina is the BEST! She is very thorough, very friendly and professional. She is very helpful with our move-in. We love her!!!
Christina is very friendly! She explained all processes so well and I had a great first experience at the storage.
My frustration in finding a convenient storage facility was instaneously resolved at Public Storage Jamboree Rd., Irvine. Thank You SONIA HUENDO for being so helpful assisting, rarely I have seen a very kind and resourceful business personnel who sincerely understand customers' urgency. You have set a different standard in such competitive business world. Public Storage is truly fortunate to have you. Thank You So Much!!!
I came in to this location to pay my bill and I met Christina who is such a big help. She helped me pay my bill and got my late fee waived. Christina always goes above and beyond to help me in other ways. Thank you Christina.
Christina has a great customer service !!
We came here to clean out a bit of our storage unit, and Cristina was incredibly helpful both times we came by to do so. Incredibly professional and she went out of her way to help us. Great service!
My experience at this lrvine location is wonderful. Your Customer Service Rep named Christina was awesome!!!! She works the location constantly walking around handling numerous jobs and yet always has such a pleasant personality and smile. She is very helpful and knowledgeable and really just a breath of fresh air. When I first looked for storage w public storage in June of 2021 I had awful no show people but this young lady is a keeper. I am a satisfied customer now and love this location. She has renewed my faith in Public Storage. Thank you for hiring her.
Christina was great, really nice and helpful!
I am an international student and needed a place to store my belongings over the summer. I had amazing help and service from Christina! I highly recommend!!
Came and got a unit here and Christina was so sweet and a doll. She is a asset to this company and deserves a raise. Thanks Christina
Christina helped me out today with her excellent service. My situation is comple and I called her so many times but she was always nice and patient!! Love her smile.
We have rented three units from Christina at this location. Christina is awesome to work with. She answers all the questions and is very helpful. I enjoy working with her. Highly recommend this location.
Got here in the nick of time to get my account set up and auto pay right before closing time. Desmond, a long time employee, got everything squared away in that short time and didn’t make me feel I’m a hurry. A very personable staff on location and explained all related inquiries I had about storing my property on site. Even got the app set up and running so thar i can easily access the gate without getting out my car. The employees here are definitely well trained it seems, which is why I’d recommend this Public Storage. Which I hope the other locations have as well informed people like Desmond and Katie.
Super clean property -Christina was super helpful. All paperwork was quick to read through - would highly recommend using this property for your storage needs. Christina help me get the app. Thank you for all you hard work
Christina was so helpful and called me when a space opened up. Great customer service with a smile.
Christina was the kindest worker helping me with opening and closing my storage unit with ease!
Christina was really kind and organized. No fuss and simple process. Thanks!
Perfect experience! Christina was so helpful and patient! Best place to get a storage in the area!
Thanks Public Storage for again choosing employee team with care. Christina is a pleasant and helpful person who stands behind her position acting with kindness and insight. Great location, very clean & tidy and Christina always has her eye out for her property.
Crazy easy service!!!! Christina is Super Cool!!!! I walked in with questions and she took me on an experience and real talk… this location is CLEAN!!!! The best customer service period!!!!!!! Sign up here!!!! Christina is the real deal!!! Manager and security in one!!!! This Woman boss has strength and is on Protection mode!!!! Don’t stop anywhere in Irvine until you book an appointment with Christina. Best service ever!!!!!
Me and husband just moved to Irvive Orange County about a week ago. I still need to look for storage for our business stuff asap. I was looking for this location which is very close to me. For me to hold this storage I need to completely the registration. The system wasn't work and I do not have time to deal with this. When I called the lady’s name is Christina. She was very helpful and friendly that made my busy day much better! Thank you Christina!!
Good place to store your belongings very clean
Storage is clean and looks really safe. Christina was very helpful and nice. She did everything she could to help us out. They have a nice system to get into the facility with the app.
Some tenant put my phone number down as an emergency contact. I've been receiving calls for the past few years and I don't even know the guy. Public storage refuses to take my number off from the list and they keep calling me year after year after year. I've had enough! I'll take down the review when the issue is resolved.
Thanks a lot for Christina. She is very helpful and friendly! Nice location
Dear Christina, it was so nice to meet you at the storage , thank you so much for helping me so much .
Christina has been amazing. She got me in a great unit. She was very helpful and patient. Thanks so much
Christian have really good service
Christina was very helpful. Answered all questions honestly. Easy to get ahold of during the move in.
Christina was awesome and very helpful. I will recommend her and public storage to anyone.
Christine was very helpful with reducing our rates on our current storage and very knowledgable.
Christina the store manager at public storage on jamboree is a top notch employee… was kind, beyond helpful and a pleasure to work with….she went above and beyond making our transition easy….. thank you Christina!!!! You deserve a raise!!!
I came in due to a rent increase and Christina help me get it figured out. She is very respectful and goes above and beyond. Thank you Christina
Christina is excellent and very helpful!
Christina is amazing!! Very clearly cares about her customers, as soon as I walked in the door she greeted me by name and remembered which units I was looking into. Definitely made me feel like I made that the right decision! Very excited to be a new customer!
Christina Is one of the best manager i have ever met. She is professtional and knows her job very well which is impressive. She strives to make customer service as Pleasant as possible. Thank you so much for all you have helped me with
Christina was very understanding and very helpful. She is the best thing that has happened to this location. Thanks girl
Christina was such a big help ! Thank you !
Christina is great. Very welcoming and helped me alot.
Christina was very patient and nice. She helped me get a nice siempre unit at a fair price. She is very good at her job. Thank you Christina
Christina is wonderful! She was so helpful and friendly! Excellent customer service skills! Thank you, Christina, for all your help. Public Storage is lucky to have you!!
Let me tell you about miss Christina. She is AMAZING. Hard working and straight forward. Thank you so much for everything you have help me with today! You are an assist.
Christina is very kind and considerate and she makes you feel at ease. She makes sure you know your getting the best deal. I wasn’t able to rent at her location but she found me a better deal at another Public Storage. I felt safe and she was very patient and understanding. She is a amazing person.
Excellent location, fantastic service, hi-tech security everywhere and easy access to unit. Moreover, the manager, Christina, is on top of her game in every way and awesome to work with on any issue or question. Highly recommend this location!
Christina is a very nice and hard worker. She help me get a unit at a really good price. I wasn’t sure but because she was really nice I came back and rented at her property. She really cares. Thank you Christina
Christina was amazing. She got me the right size unit within my price range. She is an asset to this company. Thank you for all that you do
Christina rocks! Thanks for the help in renting a new unit to store my things. She was helpful, professional, and most importantly, kind!
Christina was great showing me the space and fill all the papers in less than 30 mins I was out with keys and App downloaded even with gate access
Christina was able to help me check in without any hassle and was very helpful in explaining all the details of the rental agreement and charges.
Christina was amazing. She stayed late to get us in our unit
Christina was extremely nice and helpful. Very impressed 😎😎
Christina did a great job helping me to download app and showing me my locker! Great service! Thank you.
Christina was extremely helpful. She help me pay my bill download the app and walked me to my unit to change the lock. She is the best thing that happened to this location
Came in because my rent went up and Christina was able to work her magic and got my rate to stay lower. Thank you Christina
Christina is a very nice person. She help me do my rental, showed me my unit and even walked me through like 10 different units until I found the one I liked and she also knows her job. Thank you Christina
Thank you so much Christina and Public storage of Irvine. What a clean location and amazing staffing.
Christina was amazing. She helped me rent a unit and showed me where it was. Thank you
Great storage. Workers was amazing. Christina helped me out a lot
John is a great help at the office. Very pride and accommodating.
As of lately the new guy who works here is never here or answers the phone it's really annoying when you have other things to do besides wait hours... 3 days in a row!
Everything says heh should be open and they are not. Even the lunch sign says they should be here right now.
No one is ever inside to help. I waited for 1 hour and no one ever showed up.
Francisco fue muy paciente y amable en responder todas mis preguntas
This Public Storage is really clean and has great customer service. Francisco or Javier was patient with me and always available when I needed them. Thank you!!!
Clean safe very good costumers service
Francisco was very helpful! Originally I was supposed to use a unit at a different Irvine location, but the worker accidentally lost my reservation that had a promotion. I was pretty bummed but the process was very easy here! Francisco made it really easy to move out as well, was very polite, and even offered to take some of our left over trash.
Sharp price increase motivated me to empty storage unit earlier than I had anticipated. Good location and clean facility. 👌
I give this property 5 stars for it's security, but mostly for team member ANNA. She was extremely knowledgeable, courteous and made me feel welcome. Check-in was fast & easy and she took time to go over ALL Details with me. THANK YOU ANNA !!!
The lady there was so nice
Great staff Ana helped me today yo get some moving supplies, kind enough to follow me to my car and bring boxes as I had a newborn and single handed, need more of this in the world! 🙏🏼💙
Francisco, Great guide, help me out a lot very good customer service!
I have had this storage place for a year now. The staff is very nice . The facility is very quiet and clean . I would recommend this place 100 percent.
Anna is nice. Property is clean. Nice place to store
Beware of hidden fees and rent increases! They are not very transparent and do so on purpose! I’d be skeptical of the other 5 star reviews as they ask you to leave one on the spot.
Anna at this Public Storage facility has been absolutely amazing. She assisted in finding the right unit for my needs and helped provide clarification for the PODS that were to be delivered to the this site. Trying to arrange for an out of state move to a place I was not familiar with was very stressful. Anna was very helpful and helped me along the way. The site is clean and well kept and is easy to get to from multiple locations.
They took care of me well! The price was good and fair. Very happy with my experience.
Can u access this facility after the office closes in sat at 5pm?
This is a very good location and the staff is excellent. Especially Anna & Ashley ***** They help me with everything and provide good service and support. The process was easy thanks to them! Good jib girls!
They were really helpful for everything.
Ashley was so friendly and willing to show me around the facility when I dropped in without a reservation. Answered all my questions and concerns. Security and cleanliness are excellent.
Ashley was friendly and extremely professional during my transaction. I would highly recommend her and this business.
Ashley made it, Quick an easy. Thank u
Very professional service
Ashley is so friendly and efficiently helped me set up everything for move in and doing paperwork, thank you so much!
Ashley was very helpful .
Ashley and Anna are amazing! So sweet and helpful throughout our move-in process. The property is well maintained and clean.
Nice location and very friendly employees (especially Ashley)
Anna was a total goddess and I’d recommend her for anyone looking for space storage. Denny Birk
Great advice, tired to save me money and not sell me anything other than what I needed to protect all my valuables! Thanks Ashley
Ashley was AWESOOME. she made it fast and easy to rent and gave me a slammin deal. Thanks Ashley!
Best storage place I've ever been to. Ashely the manager there was more than helpful. I've had two units there now.
Very friendly staff, Ashley was informative and helpful. The location seemed very well-maintained and clean.
Anna was very helpful and patient and helped me understand their system. Really good experience overall !
Ashley was great. Got everything done in 20 minutes 😁
Great service! Ashley was very informative and made the process easy! Property looks great with the new updates!
Excellent service and very clean premises.
Ashley was very helpful and answered all my questions.
I highly recommend this location, Ashley was great help! Thank you Ashley!
Really quick and simple process. Anna was super helpful.
Ashley was very helpful in facilitating multiple options for storage units. Great costumer service! Highly recommend!
Miriam made everything so simple and easy at Public Storage. She Rocks!
Great storage space with easy access from almost anywhere. Awesome staff (especially Miriam), no problems in 7 years of renting!
Iliana does a perfect job!
Iliana was such a pleasure to work with!!!! I wish I could give 10 stars!!!
Amazing customer service by Dalia and Iliana. They were extremely helpful and made the process of figuring out what was right quick and easy. 10/10
Iliana and Daila is awesome. Clean, modern, professional.
Iliana and Deanna provided good service.
Iliana has very good custom service.
Miriam and Iliana are very kind awesome and helped me a lot with moving stuff, great services! Definitely recommend it!
iliana is good worker very hard worker
Iliana is really helpful and friendly!
Kendall was fantastic, she helped me a lot in our move in process.
Blah blah blah, Iliana forced me to write this review. This place is a ripoff, $129 a month to rent a 5x5. Where is jerry at?
Iliana, please be aware that your repeated calls and voicemails constitute harassment and can be taken to small claims court. I have evidence of your deceptive business practices, and if you do not cease, legal counsel will be pursued against you and Public Storage.
The employees cannot comprehend that their pressure tactics can lead to theft and harassment lawsuits in small claims court, and that's only the beginning. Instead of pressuring consumers to leave five star reviews, why not ask that they leave an HONEST review? Potentially because the honest reviews include critical feedback that you don't want to hear. Iliana, if you cannot accept honest critiques, that compromises not only the consumer but also your conduct and representation of the company. Perhaps we can together review some recently passed legislation. Pursuant to 15 U.S.C. § 45b, the Consumer Review Fairness Act was signed into law in 2016 and "the Act generally makes provisions of form contracts between sellers and individual consumers void from inception if the provisions: (1) prohibit or restrict individuals from reviewing sellers’ goods, services, or conduct; (2) impose penalties or fees on individuals for such reviews; or (3) require individuals to transfer intellectual property rights in such reviews. The Act also bars sellers from offering form contracts with such provisions." In simplified terms, please note that you cannot force clients to leave five-star reviews, nor can you demand removal of non-five star reviews that you deem unsatisfactory. This would violate the "fairness" in the CRFA. Additionally, threatening clients with charges if they do not remove reviews you do not agree with will also constitute a federal violation of the CRFA, which can result in punitive damages. Thanks to the CRFA, gag clauses in contracts, gag orders and threats involving additional charges are nullified. Violation of the CRFA can not only damage the reputation of your company, but it is the equivalent to a Federal Trade Commission (FTC) violation, which can result not only in financial penalties but also a federal court order. It is my hope that Public Storage employees and Iliana remain aware that they cannot impose unfair business practices upon clients and consumers, as it appears that training on client relations is necessary. Consumers know and understand their rights in contract law, and it is imperative that Iliana and Public Storage realize and respect consumer rights as well.
Iliana is the sweetest girl! She is so helpful and knowledgeable! She deserves a raise
Kendall and Iliana were super nice and made the process fast. They didn’t try to get me to get anything bigger than what I needed and actually recommended smaller options for me. Thank you for your help guys!!
Iliana is very friendly and open-minded!
Iliana is very friendly and a great help
Since Tony left the quality of service here has dropped. My unit is a drive up unit with a roll up gate. About a month ago the gate wasn’t rolling up because part of the plate where the gate locks was grinding against the rest of the gate when it rolls up. I brought this up to the general manager and was assured it would get taken care of. Now it’s a month later, and the bolts have fallen off the locking plate and the gate won’t close anymore. You might think this is a one off case but I’ve had different units at this location for over five years and I’ve had two different gates from two different units collapse immediately after opening. Imagine roll up blinds violently rolling up and spinning around like in a cartoon, that’s what these gates do when they break except they fall off their mounts. These units are still not being serviced as much as they should, the people who inspect them aren’t qualified to know when they gates need to be serviced. So in a way they are not being inspected at all. I’ll edit this review once the gate on my unit is fixed, until then, beware. Edit: The unit was repaired and has been working fine ever since.
Kendall was wonderful and so helpful!!!!
Iliana and Kyle were very welcoming and friendly
iliana and kyle are one of the best workers here at public storage
The worst possible place to store your assets... Took them 6 months to fix a entire row of broken lights, the manager lies and says they are waiting on an “approval”. There is a rodent infestation in the building they do not care about. Break ins & filthy facility. The staff does not care about any concerns you bring up. Will be moving out. Beware, there are no cameras in most building & they leave gate open for anyone to come n go & wonder why there is theft almost every week.
Iliana excellent customer service. Very professional and friendly.
Great customer service from Dalia and Tony!
iliana and Kendall are one of the best employees here at public storage! I was greeted with a smile and felt very welcome. this type of customer service is rare but beyond appreciative
Kendall and illiana gave great service and really kind.
I will like to rent a storage unit. How much is one?
Iliana and Kendall are the best!
Iliana and Kendall are one of the most hard working people here
Iliana and Kendall are so kind! They helped me find the best unit at the best price
Iliana was very helpful! Thanks
Iliana is such a sweet girl! I felt so welcomed as soon as I walked in to purchase some boxes! She helped me save by purchasing one of the paks! thank you dear!
Perfect service from Iliana & Kendall they went above and beyond
Kendall excellent customer service!!!!! Thank you dear you are so sweet
Iliana and Kendall were on top of everything. Every time I had a question they had answers. The facility was impeccably clean and well managed. Very professional and great to work with!
Iliana is doing excellent customer service. Great experience with her.
MOVING OUT. Very Low secured place. After the robbery on April 12, till now they didn't fix the building's door to my unit and they don't care about it. The manager and the supervisor they don't care about our stuffs and they don't want to spend money to fix anything. Even after 5 months the chemical accident in one of the units, we still smell the chemical, the ventilation not working good. Today the new manager told me she will fix the door, let see when they will fix it!!! .............. Low price, not worth it. Today April 12th I received a phone call from an Irvine Sargent which he was asking me if I'm a CERT member and if I have a painting which it was in my storage!!??? I told him yes I do have these items in my storage and then he tolled me that they catch a thief which in his car they found these items and more. He asked me wait for an officer and go to storage and then go and get my stuffs. Any way make a long story short I got my stuffs back. Then after taking to the manager and the main office and ..... this storage didn't give me any break or discount. The worst thing is that few days ago they just raised the price $20 more. No offers, no good deals, they just fixed the luck on my storage and even not apologize for inconvenients!!!.
Iliana helped me out a lot.
Dalia provided awesome service! She made the process quick and easy! I will definitely be using public storage again! Prices are super affordable and again I cant tell you how great my experience was. Thank you Dalia for being the best example for this business!
I was helped by Ashley the Manager on duty. Ashley was very helpful!!! I had many questions and she had every answer!!! Thanks Ashley for making my move that much easier!!!
Ashley the Manager is amazing and helped me my my move easy and fun!
Nice customer service. Ashley is very friendly and nice
Great experience with Giovanni!!
Giovanni was very helpful and nice. Great customer service. He is very helpful thanks
Quick, efficient and full customer support to every point I needed without being cold. I would recommend this Public Storage to anyone needing it. UPDATE: 1 Year later and their service only got better with new projects to make the property look and feel better.
Quick rental. Friendly staff .
Tymahj . He is a good help .getting a nice unit . Fit for me. Thank you.
Mr. Cole was very helpful with my space and location.
Iliana I can’t believe what a nice person she is to help us above and beyond with everything we need! She is personable and passionate and so easy to communicate with! Love this girl!!!
I highly recommend this location for it's cleaniness and customer service. Tymahj and Iliana are very helpful. I am thankful for your business.
I highly recommend this PS very clean and very nice assistance Iliana was awesome she help me pick the right storage place thank you....
Thank you Iliana for your customer service.
Tymahj is the man! Great customer service!
Tymahj and Iliana are the best employees here at Public Storage. I had an excellent experience here. Very hard working people!
Iliana is a very nice manager. She always walks around the property to pick up the trash. She provides the best customer service! Come visit her for the best service here on OC!!!
Anne was really helpful and incredibly fast. Thanks a lot.
Quick and easy leasing process, and Iliana was very nice and helpful!
Iliana is nice, friendly and extremely helpful.
The office lady ( Iliana) provide excellent service, helpful, knowledgeable, great service thank you iliana
Iliana Best service possible!!
Excellent service from Iliana and Noe!
Ann was such a wonderful person. Helped with a smile on her face she made my day!
Iliana was amazing! She had two customers and she went computer to computer to expedite the process. 😁👍🏼 She also helped me save money. Thank you Iliana and keep up the great work.
Iliana was so sweet and helpful!
Iliana and Anne were great help. They really helped with my needs in finding the storage. Would definitely come back.
Brent and Iliana were great, got us the spot we needed right away.
Brett was great. Everything was so easy!
Anne was very cheerful and helpful, made great conversation and got me checked in efficiently. Thank you very much!
Anne and Ilana made it super easy!
Anne is amazing . She did great job , she help me alot , she was so patient with customer, thank you
This place is great! Ask for Iliana. She’s super helpful and made it a pleasant experience.
Iliana is wonderful! She helped me find the best storage at the best price! The property is very clean in a safe environment! Iliana truly cares about her customers and will take good care of you. Thank you for the best experience.
Iliana Very professional, friendly and efficient. The facility is always clean and the climate control is awesome!
Iliana was extremely helpful.
Iliana's service was superb! Very friendly
Iliana made the process smooth and easy. She is cheerful and nice! Thank you for your customer service.
Excellent service from Iliana
Iliana is helpful and informative. Come see her.
Good service, Monique was great help to us.
nice service ， and Iliana is nice and patient all the time
Iliana is very professional and nice. She’s really helpful.
Monique thank you for your kindness! You are very helpful！FIVESTARS
Iliana is very friendly and professional！highly recommend！
Arabel was very informative and very helpful. Toured the facility with ease.
Iliana and Natalie were great. Highly recommend this location:)
Met a young lady by the name of Illiana, an assistmant property manager at the site.She was absolutely terrific and sincerely cared about customer service and was a great ambassador for Public Storage..
Iliana, has great customer service, very professional and offered great services and knows how to treat her customers. Five stars all across. Great job Iliana!!! Keep it up you will go far in life.
Iliana is a nice, have good service
Iliana and Tiffany were great, I liked move in process
Iliana has excellent customer service and was very helpful in getting me the storage size i needed for my stuff. Very friendly
Great customer service from Antonio!
Iliana deserves to take over this property! Please promote her!
this is a great location. iliana has been friendly & very helpful (thank you)!
Iliana provides really good services. Recommend her!!
Best customer service. Tony is super nice to show us all the details.
Easy access, great customer service at the office. A little pricey, but that's not the office's fault. I highly recommend this location!
Thanks for another great Public Storage experience, Tony! Check-in was quick and easy, and Tony showed me a few choices of storage unit.
Zack and Tony helped out a ton. Highly recommend
Tony was awesome, very friendly and helpful. I would recommend this place to anyone.
I was pleased by the friendly and efficient staff and clean facility. Very convenient location, too.
I had an awesome experience here, only reason that I left is because I moved. Crazy Tony gives the best customer service I've ever seen. Its too bad we can't clone him and put him in every store with a customer service department!
Super kind and friendly staff. Just got a unit today and Tony was very, very helpful. He will make your experience so much better. He explains everything throughly and answers any questions you have.
Really loved customer service from tony. And I will come back to get more boxes next time.
Enjoyed great customer service from Tony and Zack and will definitely recomend this location to others.
Nice place to storage! Tony is awesome and vey helpful! Love this place as it is right on Jamboree. Will rent again!
Enjoy storing here Tony is great we’ll send our friends here safe and clean storage
Thank you Tony for being so accommodating and helpful!
Awesome location! Very clean, well kept and in a good area so I feel safe. The staff is very friendly and helpful! The manager, Tony is amazing - always makes me laugh and always going out of his way to be helpful.
Great location! Very helpful staff!
I will not be coming to Public Storage again. So we rented out two units. We vacated the premise on the 1st of Feb. Of course Public Storage has a policy that if you bleed through a minute of the next billing cycle - they will charge you a full month's rent. They do not prorate. Of course this is one of those fine print policy where they don't mention it at the beginning. At least they never told me about it. So of course I ask the manager at the counter to get an explanation and if they can help, but instead of treating me like a human being, they were very curt about it and cited that's policy and I should have read the fine print. Well thanks - that's $500 for a full month that I won't be using the unit. I ask can I at least get some kind of credit - something? $10 gift card? I mean something reasonable instead of the 'go away you we are done with you exit.' Funny thing too - they even ask me earlier to write a review on google on their performance. Well here's my two cents - please treat your customers with respect when it actually matters. Thanks.
I just rented a unit from this location today. Zach was very friendly and helpful in answering my questions, and setting up my account. Thank you Zack! David G.
The manager, Tony is one of the best managers I have ever worked with. His spirit shines, excellent customer service skills, non-judgemental, maintains company policies and procedures and he is genuine to the core. Thank you, Tony for never given up on my truths and sticking around for my victories. You make a difference in the world. God finds favor in your Love. God Bless. Kimberly H.
Iliana is an excellent person come visit her! She's very helpful and a good person and deserves a raise Public Storage!
I have been a customer for many years at this location and have never been disappointed! I have sent many friends to this location. The customer service has always been outstanding, helpful and caring. Thank you and keep up the good work. Thanks to Tony, Iliana and the rest of the staff!!
This is the best storage facility I have ever experienced!!! Best customer service, affordable rates and super convenient location!! First off this place would not have earned my business if it were not for the super friendly and approachable manager, TONY!! Hands down the best manager on site and he makes sure you feel that your previous storage items will be kept secure and safe. When signing up, he gives you all the information straight and upfront. Rates are pretty reasonable when compared to other companies and this location is pretty secure because there’s rarely a lot of traffic around this street. Best experience ever! Thanks so much Tony for being amazing and a great representative of this company!
Tony was super helpful and friendly. Spaces and campus are clean and secure. Highly recommend!!
Tony was very helpful. I got the storage unit I needed. Great Customer service.
Tony does a great job with customer service
Tony and Iliana are the best team!! They have such an amazing customer service! They are both hard workers! The best storage facility!
Great service, quick and easy to sign up!
Great place for storage, Tony and Iliana were very helpful, they are friendly and answer all my questions.
Iliana was very helpful! amazing service:)
Great place. Super clean!!!! And friendly staff!
Awesome facility very safe and Tony is awesome if u need storage place I recommend it
Tony and Iliana are the best!
I am so impressed by the fantastic customer service I received from Tony, as well as the cleanliness of the facility, and my storage unit. This is my first time using a storage facility, I selected this particular one based on reviews and location, and it has completely met my expectations
I have always enjoyed the assistance and pleasant experience storing at this particular location. Great customer service from property manager by name Tony and will recommend this facility to all my friends and family members and anyone looking for storage because they will get excellent service all the time from Tony. Thanks again for your help. Ed.
Tony is very good guy. He help us a lot. We find this good place to store our furniture. If you want to find a good storage, please come here and find Tony!
Service was great. Tony was very helpful and professional. Made the move very easy. Iliana is also awesome.
Tony did any amazing job of making me feel safe and comfortable. I highly recommend him.
I chose this storage center even though there are closer ones to our house because of Tony. He makes the whole process so smooth and simple. He is the nicest guy and goes out of his way to make sure everything is done right. We recommend all of our family and friends here and tell them to ask for Tony!
Best management team I've ever dealt with. A+++ service. Highly recommend this place!!!
Tony got me all set up, he was a pleasure to work with and made the process easy. I highly recommend this location, and Tony's service!
Kathryn was extremely helpful and detail oriented, she was kind, and made sure we had everything we need for the big move! Highly recommend this location! Thank you Kathryn!
I am very happy with the storage facility that Tony set up for me, He was kind and courteous and I was on my way in no time. Thanks again for everything!
Tony is a great guy! He helped me find and book an unit that is very convenient and fits our need! Thanks Tony!
This place is awesome. Tony is a wonderful help and this place is the best storage in OC
Tony provided the best service! I never missed a delivery. I would definitely recommend them and ask for Tony!
I have several units at this location- all because I need storage and I treasure the customer service from Tony since Day One.
Love this place, excellent service from Tony 😀
I do have an execellent experience at here. This public storage provides really good service and outstanding storage facilities. I recommend this place especially for international students.
Tony was very helpful and knowledgeable. He went above and beyond to help our family. I highly recommend him and his business. Very friendly!!!!
The manager Tony and his staff Iliana are the most courteous Ive ever met. Went over and beyond call of duty to make my stay a pleasant.
Tony provided fantastic service. He gave us great advice on finding the best unit for our needs and made the entire move-in process pleasant with his upbeat attitude.
Very energetic and helped us a lot!
Tony is great! Very helpful, knowledgeable, and friendly. Tony is the reason, I'm at this location. Thanks Tony!!
Iliana good service. Help me find the right storage.
Tony and Natalie were extremely helpful. It was my first time going and Tony was very informative about the whole process. Also the facility is very clean. Amazed by the great customer service I received!
Great and friendly service from Tony and Illiana. If I ever needed to store stuff in Irvine, this is the location I'll be coming to.
Tony was awesome. The best employee you can find.
Iliana helped me with finding a unit. I originally made a reservation at another P.S. location but this site was more conveniently located; she transferred my reservation and even helped me to look for a better deal and unit! Thanks for the friendly and efficient customer service.
Tony and Iliana are both fantastic and very friendly. Great customer service! I recently sold my house and am in a bit of a transition. This public storage is clean and I feel very safe and comfortable. I'm in hospitality in hotel management and appreciate great service above all else. Can't go wrong with Tony and Iliana here.
Tony is so professional and detailed. He helped me get the right size storage space and the different size boxes and packing supplies, very detailed and informative to help me save. I really appreciate his customer care .
The manager Tony was very helpful. Really enjoyed his service during my rent duration with public storagem. Would recommend.
Tony and Iliana are so nice and very good service.
Tony and Iliana were very helpful, told me about all their offers and were super nice.great location
Best team and great customer service big thanks to tony & Eathan for the help , it was pleasure to to do business with you guys and I will come back again
I like Tony, he is very nice and friendly. He present us a lit of options and give us the best suggestion for public storage.
Tony's a very pleasant and professional experience. He's very thorough and positive and clear about the entire experience! Would definitely come here again!
I came to inquire about storage and got great help from Tony who explains promo move in rates administration fee lock moving and packing supplies with discount to protect my belongings etc, great job in providing all info to rent space. I will check with my spouse so we can rent from public storage. Good job!! Thx.
Just moved to California from Boston. Tony was a great help and very friendly. Made the process of getting storage very quick and painless. Very well informed. Showed a lot of appreciate for veterans, after I told him I was am Air Force vet. I highly recommend this location
Iliana is good service . Coming see her.
ILiana and Tony was great! They made our move/in super smooth!!!
I would like to thank Tony for his assistance today on an insurance matter. The computer system was very slow, but Tony just laughs it off.
Iliana was very friendly and helpful!
Helped by Tony and Iliana, made the entire process easy and were very accommodating.
Super clean, great customer service.
Ian was really helpful and informative when discussing options
It is a great service, I was helped by Iliana and Brian .
Brian very helpful friendly guy made the move-in seamless.... Love this location, just wish access hours went a little later like some of the competition.. Otherwise stellar for my needs. Auto-pay takes away the anxiety of forgetting to pay and seeing all your stuff on Storage Wars. Don't want Barry trashing my stuff for the one good piece!
Great service. Brian was very helpful and efficient.
Iliana & Brian were good to deal with. Recommended!
Would like to thank Ryan for cleaning up everybody's mess and he keeps this place real clean he is also very polite and energetic ........
Kimberly was extremely helpful with selecting the size of our unit as well as the moving kit of boxes to suit our needs. She remained so personable and professional despite the technical difficulties of their systems being down. I've used Public Storage a few times over the past several years and this location has the best customer service.
I came in again to this property to make my monthly payment again and Ryan displayed a very positive attitude and great customer service skills. Thank you for being so nice and helpful because some people simply are not.
Cant beat it with a stick!
Antonio followed up, he was efficient, he was more than courteous and he was extremely detailed without wasting time. He was caring, listened and deliberate and intuitive about my stress so he lead the way and made sure I was making the right decision by accessing my needs and creating a visual. He made sure I was clear about processes and procedures without making it laborious and boring. He smiled and act as though he was assisting Family. He created an experience and not a transaction. Thank you, Antonio for lowering my stress and keeping it simple.. it made my day better.
Ryan is always such a great help and always pleasant to speak to. He gives my dad and I a great experience.
If I could give this property zero stars, that would be my vote. They could not be less helpful. I was quotes a rate of $72 upon move in and 2.5 months later, they are still charging me $95 a month (plus an $11 insurance fee that they conveniently hide until the last second). I've called the property, the district manager and customer service no less than 20 times, every time explaining my situation from the beginning, and being patient with every individual on the phone. The customer service is absolutely atrocious.
Clean location. Well organized. Excellent customer service. Thank you Antonio!
great staff and facilities
I've been looking to get a unit for my growing business. I went in to check out sizes. I will definitely go back when we're ready thanks to the exceptional customer service I received from Tony.
I went in to make a payment and I had a pleasant experience. I received great customer service. Antonio was very courteous and helpful.
Friendly staff, clean facility. Accessible location. Iliana courteous and thorough .
Kent was super friendly & helpful recommending boxes and stretch wrap. The stretch wrap is now my go-to secret weapon when packing & moving stuff.
I want to thank Tiffany for all the time she took with me got me a great deal she was very personable and professional
Monique was amazing! She went out of her way to promptly help me with my request. I've never had that experience with any other storage facility.
They're extremely friendly and helpful. They don't try to give you problems or hassle you. Monique helped me out and got my paper work done in a jiffy when i was moving out. Will definitively use this public storage again.
The manager of the property, Tony, was great to work with. Very nice, very quick and got me in and out very fast. Made sure I was satisfied with the unit before I left, and also made sure I was able to use all keys and codes for the gate and doors. Place looked very clean and nice!
Damen Ward was a really great help. He was fast and consistent. His customer service was excellent. I'm very satisfied!
Tony is a wonderful man who is polite, professional and polished in every way! He is extremely knowledgeable about moving, his site and it is evident that he loves what he does and truly cares about his customers!
Looked online for storage and this location had great reviews. I thought I would come by and look at a space. Monique was very professional and answered all my questions. I haven't recieved amazing customer service in a long time. I will definitely be coming back by at the end of this month to rent. Thanks again Monique for all your help!!
I Love This Storage , It's Very Clean and Monique Was Very Helpful thank you
Damn its a 5 stars storage service
Kristle was a huge help. I was very happy was my service.
total helpful staff, very good facility.
I would like to take this opportunity to thank Tony and Monique for the extraordinary customer service and the willingness to help always either by phone or in person. Their work is so meticulous and always finding solutions for my storage problems whether it is an upgrade or downgrade of an unit. I would rather have my storage under their supervision than any where else , because you will not get this level of service in any other storage facility. The facility is well maintained both the administration level onsite and the units are clean, well lit and well maintained. You can be sure you belonging are safe in this storage facility. Thank you once again Tony and Monique for a job well done and I commend your customer service.
Friendly staff Tony Ling, go out of his way to help, so we rented a storage from him, very happy with his service, will refer friends to him.
Great Service by Toni and Monique. Provided accurate information and got a great deal for 19*25. Thanks and it was pleasure doing business. Regards.
Monique was very helpful and very professional. You could tell she took pride in her work and cared about the people she was helping. The business was very clean and very secure.
Tony gave us excellent service. This is a great facility, very clean!
Very good experience. Clean, and good service. Friendly people, helpful and attentive. They go out of their way to help and making sure I don't get fined for forgetting payment. I have been here for many years.
Very friendly and accommodating customer service! Thank you Tony, Denee and Todd for your assistance.
I booked a unit at this place, and the gentleman there, Tony, could not have been more helpful. He very professionally walked through the whole process with me. In addition, he offered me all the options available with advice on the ones I need, and the ones I could do without. Tony was very thorough, patient and courteous! His partner that day was Denee, who was also very professional and courteous. She supplemented the information I got from Tony with tips of her own. On the whole, a very enjoyable experience.
Monique R was extremely helpful. Would highly recommend this location because of the staff.
I currently have a storage unit here. Dominic is new to the staff there. He provided above and beyond help to me! I am so grateful for Dominic! I will definitely store here again! Great staff, well lit, and very clean!
I came in Tuesday looking for a storage unit. I wasn't sure of exactly what I was looking for. As soon as I walked in I was greeted by Monique. I told her my situation and she offered to show me a couple of units, and I am glad she did. I am completely new to this process and I felt she generally was trying to help me find the best option for my needs. Thank you again Monique for all the help.
Vontrell was great!! Such a pleasure to work with 😊
Just got a storage unit from Public Storage on Jamboree in Irvine. Vontrell was extremely helpful from start to finish!. I got a great unit at a terrific price. Vontrell was friendly, professional and very humourous which made the pain of having to move much more bearable. Thanks!!!!
My mother came in yesterday and do to some confusion, She was given wrong information by two different employee's in regards to her unit but kurtis manage to fix her problem and make her smile. He was a great help to me and my mother. We both thank you greatly.
Monique Reza has been great in helping me at this facility since the very first time I met her. She has always gone above and beyond the call of duty and is very passionate and committed in helping her customers! She is a great asset to Public Storage and deserves to become the property manager once a position becomes available!
So I had to cut my lock before the New Year's. I was in a rush and had two options.. Pay over $100 for a locksmith or schedule an appointment with the district manager and have that take upwards of 7 days. Luckily, the managers on site, Monique & Denee worked their magic and had Todd come through in a matter of hours and cut my lock. I am truly grateful for all of their work. Thank you guys so much!
Very nice property, friendly and helpful management especially Monique R! Thank you, Dave Hester.
Monique, on site manager is terrific. The special is very reasonable for what I'm storing. Please is clean and well lit.
I went in the other day to see about getting a storage unit and although I didn't end up getting one just yet, the lady there Monique was very helpful n answering my questions and showing me the different size units along with pricing. Very professional and very helpful.
Our experience at this public storage was 4stars thanks to our amazing sales person (Monique). Not only was she pleasant but extrremly knowledgeable.. We will definitely refer al our friends here.
Great location and service...Monique is a very knowledble employee who is always helpful when deciding on needs and future moves, go and ask for her...she'll make your day!
Monique was very helpful, I explained to her what I needed to store and gave me the perfect solution. She was very professional and provided great customer service! She's an asset to this location.
Monique and George were very thoughtful. They provided me with what I needed. They treated me vert nicely. Their customer service was the best I had ever seen.
Great customer service from Ramon.
Monique was truly amazing and very helpful. I was looking everywhere for a box to fit a piano keyboard and she worked her magic and helped significantly! Their staff is wonderful
Monique and Denee were very helpful and took very good care of me.
Monique was very helpful in assisting with our storage needs. She helped us find a storage unit that was the perfect space we needed for all of our furniture.
The staff are helpful and very nice. Monique and Navil were really helpful with checking into and out of the storage facility
Monique and John were very helpful with check-in and administrative paperwork. John gave me a tour of the property and showed me my unit. Both answered all of my questions and check-in took a total of 20 minutes. Facilities are clean, well kept, and the climate controlled units are perfect for my needs. Would recommend to everyone.
Monique is always so helpful and greets you with a smile, awesome customer service.
Great service from Monique! Clean units and facility!
Navil and Monique are a great help they are full of energy great customer service!!
I have used this Public Storage location several times before and had a great experience. Now that I need storage again, I'm back... As usual, I found a great storage unit that is secure, clean, and a fair price. Nice location and great staff -- John and Monique were very helpful. Thanks!
In a word: wonderful. John and monique were great
This morning I went to help a friend move into a locker unit. We had a lot of stuff and little time to get it organized. I wanted to write this review because as we were unloading everything this young lady named Monique stopped and approached us to see if we needed assistance. She suggested a push cart, and got us one! I barely write reviews, but the service here, especially from Monique was VERY helpful and much appreciated! Thanks again!!!
came in was greeted by Monique and Navil both were really helpful
Great place to have storage. Like property and mansger there.
Great service and hours. I like management too. Thanks.
Joseph and John were very helpful. The whole process was very smooth and easy. They have a nice packing stuff too...
Friendly staff and Awesome customer service!!!
Andrew and Sadik have been nothing short of amazing. Very courteous and very professional. I wouldn't go anywhere else just because of them. When you come here make sure you ask for either one.
excellent service, clean storage, great access!
Very nice, john and andrew
Public Storage on Jamboree in Irvine has been a great facility. John and Ramon were extremely helpful and friendly. I would recommend this facility for people who need a storage unit.
The Staff here are absolutely Amazing! We have a unit here and they have treated us like family since Day One, they are Professionals!
Loved working with Tif. Very professional and love the storage facilities!
Monique was the best, Very polite and prefessional. A++++ If she's not a manager, she should be soon!!!
Joseph is taking us to look around the storage and present us with the detailed information. I'm grateful to his professional service.
Christian was extremely helpful and very nice. He gave excellent service and I am very happy with this storage facility.
John was very accomodating and answered all of our questions. Thank you for welcoming us.
Excellent service! John did a great job, could not be happier! Will refer to as many people as possible!
Great service. Good people. John and Corey are very friendly and efficient.
A fantastic place with excellent customer Service. John made sure that we got the best deal in the best location.
Met with Corey service was quick and efficent
the customer service is outstanding. I needed a lock replaced. I didn't have the key, so it was going to have to be cut and replaced. They said it would take a couple days...ok I'm happy with that, but the same afternoon I went and signed the authorization for them to do it ...done! They called let me know it was taken care of.
Corey and john were grate.
The rental was easy and the unit was very clean. I also found both Corey and the other gentleman who worked there extremely friendly and helpful. I would recommend it for all of you storage needs.
Quick and easy service. Corey was great to work with
Barbara&John got the best service around tge world. Awesome!!
This location is best. Because it is covenient to surrounding business. Thank you Barbara and John forvtaking care of my small business storage needs
I went in to buy boxes one day and was greeted with a :-) in the manager barbara she was such a delight to speak to . she help me find the boxes I needed and even gave me quotes on specific size: unit I told her that I was not sure if I would need A unit. She told me I could come back anytime. If I do decide to rent I will go there
Had a great experience at this property I came in for pricing and Michael greeted me with a smile and help me figure out the size I would need I didn't need it till next year but he let me know about all the features and benefits of his wonderful property will definitely store when I am ready
The best service u have ever had from public storage from Barbara and Michael. I have been a customs of many different public storage a over the past 7 yrs, and this is the best!
Very friendly and helpful staff, easy transaction and clean facility. I feel my items will be secure at this PS location. Thank you.
I recently rented an unit to store my car while I went on an extended vacation so I did not have to pay the expensive parking lot fee at the airport. What an awesome idea because it was perfect size to fit both my partner and my car into the larger unit and was way cheaper! Also, the facility was gated which allowed extra security so I knew our cars were safe while I was relaxing on the beach. Definitely going to come back to this location again! Thanks Barbara for the awesome idea of storing the cars at your location. You saved me tons & got yourself a repeat customer!
My experience here was nothing short of fantastic! Michael and Barbara are always so welcoming and always treated me like family and not just another customer. I first rented here back in September of 2013 while out of the country on a work assignment. Michael handled everything quickly, and though my arrival back home was delayed a few days, he maintained contact with me and had everything ready to go once I arrived. Once moved in, and on weekends that I would be at the storage unit, I would see Michael and Barb constantly patrolling the facility and never hesitated to stop by for a quick chat and make sure that things were good. Thanks guys - You are the best!! Robert B.
Barbara and Michael. Your service and attention to detail is definitely appreciated and for the last four years you have been very helpful in accommodating all my needs.
Well when I first went to Public Storage wasn't sure what to expect? Was feelin frazzled,down after gettin the cowgirl boot in my behind, ma dog was misbehavin and didn't wanna stay in the pickup, guess the ol' boy was hungry. Anyhoo Barbara was very kind and pleasant, sure was surprised at the place was very nice! It made me feel safe to store ma favorite saddles and round up tools here. She was so nice while I babbled on bout roping and other horse stories. Now I'm a gettin settled back down with ma new girl (No cowgirl boots this time they hurt!) will be movin ma stuff back out. Time to get back in the saddle! Barbara wanna thank ya from the bottom of ma heart for helpin me out during the hard times.
My experience over the last 16 months has been outstanding. The facility is super clean, well maintained and very safe. The manager Barbara and the Assistant Manager John were always professional and very efficient when I was at the facility to pay my bill. I have used several storage units over my many moves and this one by far was the best. Barbara explained everything about the unit, security code to the building as well as to the actual facility. It was a sincere pleasure renting this unit and working with such exceptional representatives.
The professionalism and pleasant experience in dealing with the Manager Barbara and Mike who attended to us made it a very good experience. We were taken care of within minutes.
Wow! I have never been in a storage facility like this one. Very clean and Barbara did a wonderful job taking care of me.
When I needed a storage place I wasn't in the best of moods nor a very good customer. Of course that means I had little patience and a lot of attitude. Thankfully Barbara was very patient and very helpful. She really put up with me being a headache and took care of me. In retrospect I really appreciate the professionalism displayed by her. I later apologized for my snooty attitude and all she did was smile and said she understood. I had to write a review just to simply say Thanks to a lovely young lady.
People who work here are very professional, extremely helpful and compassionate - hard to come by nowadays. Special mention to Michael. Thank you! I highly recommend this Public Storage location!!!
I deal w/ a lot of storage facilities & I have to say that the staff @ this Public storage is amazing. Barbara & Michael are helpful & very professional. I would highly recommend their storage!
Looking to store my things was becoming very stressful, that is until I met Barbara, she was patient, understanding & overly helpful every step of the way! I appreciate all you have done for me & recommend not only this location, but highly recommend working directly with Barbara!! Thanks again,