Public Storage Self-Storage Units at 8885 Riverbend Drive, Huntington Beach, CA
8885 Riverbend Drive Huntington Beach, CA 92647
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Storage Facility Features
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Storage Facility Features
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
5'x5'Online only price$ 81/moSmall 5'x5'
$ 81/mo $101Best Price LabelHurry!
5'x5'Online only price$ 89/moSmall 5'x5'
$ 89/mo $111Best Price LabelHurry!
- Inside unit
- 1st Floor
4'x7'Online only price$ 100/moSmall 4'x7'
$ 100/mo $125Best Price Label1 unit left!
- Inside unit
- 1st Floor
4'x10'Online only price$ 128/moSmall 4'x10'
$ 128/mo $160Best Price Label2 unit left!
5'x10'Online only price$ 135/moSmall 5'x10'
$ 135/mo $168Best Price Label2 unit left!
5'x15'Online only price$ 143/moMedium 5'x15'
$ 143/mo $178Best Price LabelHurry!
6'x10'Online only price$ 146/moSmall 6'x10'
$ 146/mo $183Best Price Label1 unit left!
7.5'x10'Online only price$ 168/moMedium 7.5'x10'
$ 168/mo $210Best Price Label1 unit left!
- Inside unit
- 1st Floor
10'x10'Online only price$ 184/moMedium 10'x10'
$ 184/mo $230Best Price Label1 unit left!
8'x10'Online only price$ 198/moMedium 8'x10'
$ 198/mo $247Best Price Label1 unit left!
- Inside unit
- 1st Floor
10'x10'Online only price$ 209/moMedium 10'x10'
$ 209/mo $261Best Price LabelHurry!
- Inside unit
- 1st Floor
10'x15'Online only price$ 252/moLarge 10'x15'
$ 252/mo $315Best Price Label1 unit left!
- Inside unit
- 1st Floor
10'x15'Online only price$ 279/moLarge 10'x15'
$ 279/mo $348Best Price Label1 unit left!
10'x20'Online only price$ 324/moLarge 10'x20'
$ 324/mo $405Best Price LabelHurry!
- Outside unit
- Drive-up access
10'x14'Online only price$ 327/moLarge 10'x14'
$ 327/mo $409Best Price LabelHurry!
- Outside unit
- Drive-up access
10'x25'Online only price$ 377/moLarge 10'x25'
$ 377/mo $472Best Price Label2 unit left!
- Outside unit
- Drive-up access
10'x20'Online only price$ 448/moLarge 10'x20'
$ 448/mo $559Best Price Label1 unit left!
- Outside unit
- 24 Hour access
15'x20'Online only price$ 473/moLarge 15'x20'
$ 473/mo $591Best Price Label1 unit left!
- Outside unit
- Drive-up access
Oops! Looks like there is limited availability for spaces that meet your search criteria.
Phone icon Please call us at 800-792-1602 and we'll help you find perfect storage space.
Nearby Self-Storage Locations
Self Storage Near
16212 Gothard Street
Huntington Beach CA 92647
Self Storage Near
17952 Gothard Street
Huntington Beach CA 92647
Self Storage Near
17300 Newhope Street
Fountain Valley CA 92708
Self Storage Near
4501 W MacArthur Blvd
Santa Ana CA 92704
Self-Storage Near Huntington Beach
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
See what fits in different storage unit sizes
Huntington Beach Storage Units Near the 405
Storage units in eastern Huntington Beach are close to both the Magnolia and Warner exits of the 405 freeway. Indoor storage units and outdoor units with drive-up access are on-site in a wide range of sizes. Just look for our Public Storage Orange rollup doors for self storage close to Goldenwest College, Little Saigon, Westminster and Fountain Valley.
Small Huntington Beach Storage Units
Golf club storage is plentiful at this storage facility so you can tuck away clubs in a 5x5 storage unit after a round at nearby Mile Square Golf Course. The public fairways in Mile Square Regional Park are just a couple miles away for convenient pickup and dropoff of your golf bag. Goldenwest College students needing some more elbow room in tight living quarters can use these cheap storage rentals for things not immediately needed for classes or fun.
Families around Westmont Park looking to declutter can store everyone's recreational gear in a 5x10 storage unit. Behind the athletic equipment, fishing tackle, beach umbrellas, body boards and sand chairs, store holiday decor and off-season garments.
Medium Huntington Beach Storage Units
If you are expecting a new member of the household, clear out space with a 5x15 storage unit. These storage rentals will hold two rooms full of furnishings and are great if you are renting your place out short-term and need to clear the decks. Bike storage of all kinds fits nicely in these long storage spaces as well.
Sendero Huntington Beach residents and others sharing an apartment or condo nearby can store duplicate furniture in a 10x10 storage unit, including couches, entertainment centers, dining sets and extra kitchen equipment. This size storage rental is great if you are downsizing, allowing you to keep furniture, lamps, mirrors, decor and clothing in one spot while you make decisions on what to keep and what to pass along.
Large Huntington Beach Storage Units
An outdoor 10x15 storage unit is ideal for stowing long kayaks and standup paddleboards, even jet skis, and the drive-up access makes loading and unloading less of a hassle. There will be plenty of room to pack in camping and fishing gear along with your oars and paddles. This is a great storage option for clearing out the garage and parking the cars inside once again.
Homeowners around Fountain Valley High School planning a remodel can store five rooms of furnishings in a 10x20 storage unit or six rooms in a 10x25 storage unit. Either of these large storage rentals can accommodate the contents of a three-bedroom home if you are between residences or new to Huntington Beach and still house hunting.
For larger renovation projects or when you are moving from a very big home, an extra-large 10x30 storage unit should be a good fit. Capable of holding seven-plus rooms of furnishings, these storage rentals are about the size of a two-car garage.
Huntington Beach Public Storage has indoor and outdoor options to fit a variety of storage needs.
If you are still looking for the right self storage space, we have ample storage units nearby on Gothard Street and McFadden Avenue.
At this Huntington Beach Public Storage you'll find:
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 442)
Leyla is super kind and always so helpful . Wish I could give her a 6 star review:)
This Public Storage is great! Ambrosio was so helpful, patient and very kind. Highly recommend!
Worked with Ambrosio and Leyla super helpful made it E Z. juat wanted to updat, i am still very happy with service here. this public storage is great.
Ambrose is great! The service at this location is 10 stars! This company is high tech They have an app that makes it easy to open the gate as well as make payments. The online rental was so fast and easy. I was able to move in quickly. This place is clean and I feel safe leaving my stuff here.
This place is very nice, clean and has plenty of security. Leyla provided excellent information and very polite and professional.
Ambrosio was awesome
Excellent service! Layla is absolutely great and helpful!
They are very friendly here and the security is great. I do wish they had more Dolly's because I believe they only have 2 and at times it gets busy and you have to wait.
The staff here is amazing! Ambrosio went out of his way to assist me without me asking him to; from taking my late fee and crediting it to my next payment to adjusting my account for a lower cost. They go out of their way to help customers as long as you communicate with them. Thank you all for being so helpful and being concerned. Sincerely, Sopeant a Happy Customer!
Leyla and Ambrosio were both so helpful. They were quick, efficient, and understood my questions easily. On top of that, they were friendly and professional. (: highly recommend Leyla and Ambrosio for all your storage needs.
Today I had a great come up thanks to Leyla she got me a great deal and last minute space. I been renting her for over 3 years now, really safe and convenient space. Regard
Leyla is so amazing and sweet and funny . She made this experience so seamless and fun…imagine that …moving fun!! Love her spirit ! Thank you Ms Lady! Five stars ⭐️ 😜🥰🏽
Ambrosio was the best. He answered all my questions, helped me to understand everything, and made my move easy and smooth. He was super nice and had a sweet, positive attitude from start to finish.
Ambrosio! This man was so efficient. I needed a space quickly and he helped me rent today. Property is clean and the app is great. Nichelle was so nice and helpful. Thanks PS super team !
Claudia was exceptionally helpful from A to Z... Great customer service from her expertise knowledge.. Very clean storage unit/facility...
Tina was great! She really helped me out with a mix-up. Would really recommend her.
Tina was a great help! We needed to transfer units and she was able to accommodate us quick, effective and efficient! This was greatly appreciated! Thank you, Tina!
I don’t know, but I was expecting someone kind of unhappy with her job and just going through the motions, but Laila was very energetic and happy to help us so we’re gonna give her six stars
Ambrosio was so helpful!!! It was great to have such friendly and efficient service in a stressful moving week! Can’t thank them enough!!
If I could, I’d give 10 stars. I had a storage unit here for several months and I am more than pleased with the management. Ambrosia, specifically, is always pleasant, attentive to the property and completely fulfilling of her responsibilities as manager. I’ve only seen and been treated with professionalism in all aspects, the upkeep on the property is excellent and quite importantly, Ambrosia also provides the feeling of a safe and clean environment of a storage facility, that’s monitored, taken care of and taken seriously to where people feel comfortable having their belongings there. Whoever interviewed and hired her, made the absolute right call, but all the credit goes Ambrosia.
Ambrosia was very knowledgeable about my needs and courteous answered all my questions to my satisfaction. Service was Amazing!
Leyla is great perfect customer service help so much
Ambrosio was wonderful funny and very helpful. My experience here is definitely five stars.👍
Ambrosio helped me get into a unit quickly. I was in a rush and needed a space and he helped me get the right space. The property is clean and security is tight. The app makes it easy for me to open the gates and make payments.
Ambrosio just saved a customer. I was going to pull my stuff out of a 10 X 15 due to rising rates but Ambrosio showed me multiple units that would work more in my price range and with easy move options.
I made a huge mistake renting a storage unit at this place :( I just moved in my things into this storage unit and was told by a Ambroisio that I was NOT allowed to organize in my storage unit. I had to take them home organize them there and then I could bring them back. He also told me that I was in violation of my lease because I was organizing in my storage unit while sitting in a chair. I read the lease, and no where does it say that I am not allowed to organize things in my storage unit, so I can find them when I need them. I have a medical condition which I must sit as I can become very dizzy when I stand too long. I just moved in on 3/20/23 and I am moving out on 3/25/23. I will not put up with bad management, or adding rules as we are going along here. My advice to the manager is to read the lease yourself, as I do not think you even know what it says.
Quick fast service by ambrosia
I needed a storage asap and ambrosio made the process very easy.
Leyla was great. Made things easy and it was a great experience
I needed a new storage unit and Ambrosio nailed it. He asked me the right question from the beginning: "what do I need to do today". He made the experience quick, childproof, giving me all the information I needed without wasting my time. And he set me up on the app for future visits. Well done.
Leyla is awesome! I went in to get information on renting a unit and she was very thorough and answered all of my questions. Her positive attitude and fun sense of humor made this experience smooth! Clean facility and great employees! Good job Leyla, hope your management sees this review 👍🏼
Ambrosio was perfect and excellent customer service!
Akara and Ambrosio were amazing and extremely helpful. Getting our storage was a breeze.
Awesome. Leyla was super helpful and helped me move right in smoothly. Definitely recommend this storage facility!
Leyla & Ambrosio 🤗 thank you for the wonderful customer service it was over the top 🤗 these two employees had the best personality’s and knowledge on the whole facility and units that where available for us .Leyla walked us to several Units and was very thorough on our options 🙌 Ambrosio even took extra assistance and helped me with setting up the convenient app thank u public storage & kudos to having great employees 🤗
I like this public storage very much. Very clean and organized. My first day was so smooth and enjoyable. Layla and Ambrosio in the office were super helpful. These ladies were really nice and patient and helped me to find the unit I need. I had a great experience here and definitely recommend this public storage.
I have been a Public Storage customer for several years and I have never been so happy to deal with an employee of theirs until now! Ambrosio is by far the BEST EMPLOYEE I have ever done business with at the Riverbend Rd. location in Huntington Beach!!! He was EXTREMELY helpful when others in the past were not at all. He spent the time with me that was needed for me to feel comfortable about what was happening. If he is not already a manager he DEFINATELY should be!!! Thank you Ambrosio!!!!
We have been looking for a new storage facility for awhile now and today we finally decided to move to a new facility. Layla was great. A few minutes after I arrived another customer came in to rent a unit. He seemed to want to jump in front of me but Layla kept her cool and let him know she would show me a unit first since I arrived first then she would show him a unit. He didn’t seem happy about her decision to go with who came first, but she was very professional about it. Thank you Layla!
The Public Storage on Riverbend, Huntington Beach is a great place! The staff, Ambrosio is very nice, friendly, courteous, informative and super helpful! He has made our move-in a pleasant experience!
Ambrosio was very helpful in providing a great solution for our move!
Ambrosio is the goat. That is, the greatest of all time. In fact he is so transcendently amazing it was a literal necessity for me to write this review gushing about this young man. He is fair and patient, knowledgeable and capable while being confidently communicative for the entirety of my needs. He helped me out in a manner I could not fathom being done any better and must ABSOLUTELY MUST get a raise. Honestly made my unit resize experience a breeze!!
Leyla & Abrioso were very helpful with my reservation upgrade! The process was smooth and quick 👍🏼
Leyla she help us on the first day. She showed the unit to us and sold a lock to us. She was very helpful and friendly.
Not Good place, to rent,Ambrosio, and Leyla are Good customer service.but there are lil things at the first month charge regular price when they had to charge $1
Searching for a storage unit can be stressful, but Lelya was super helpful, knowledgeable and friendly in signing us up for a storage unit. We would highly recommend Lelya and public storage.based on our experience. Gary and Gina Green
I came to look for a space to rent and I got all the right information and Leyla help me and ambrosio they were very good I got my unit 5 stars
Friendly and helpful Ambrosio
Ambrosio has been very helpful and is very sweet
Ambrosio was a delight. Even though he was slammed he was polite and patient with me. Thank you Ambrosio
Leyla y ambrosio Buenas personas y un buen trabajo gracias por toda su ayuda muy contento con el servico.
Ambrosio was an amazing help in helping choose the right unit that best fits my needs
Ambrosia was great. Super easy!
I can’t put into words how awesome and smooth my renting experience was with Leyla De La Cruz. She is the best! She is also gorgeous and easy on the eyes.
Ambrosio helped me rent out my space. Super informative and patient with showing what was available. Even tried to help with finding the best deal at the storage space. Thanks, Ambrosio!
Ambrosio was amazing with helping us determine the perfect size unit for our needs. He was very proactive with his questions before guiding us through what would work and what wouldn’t. The cherry on top was his infectious personality that made the entire tour humerous and inviting. Thank you Ambrosio!!!
Ambrosio was super helpful. We needed a storage asap and he helped us get into the perfect unit. This place is clean and I love the app!
I wish I could put more stars for Leyla the service I received by Leyla was worthy of 10 stars!
Great service from Ambrosio and Layla, thanks for your help!
Very nice place. Clean and high tech People are friendly and service is fast. Thank you Ambrose and Leila!
I came in Thursday on a rainy morning, and She took me to see three different storages, she was so patient me and Sweet, even though we both got soaked. I recommend this location.
Ambrosia is very nice and helpful, very detailed. I’m very happy with my rental here and recommend to everyone
Ambrosio did a fantastic job! Very thorough!
Ambrosio is amazing, he is kind and helpful! He is 10!
Ambrosio is nice person , professional service,
Thank you Leyla for your professional service! 5 thumbs up.
Staff were helpful, informative, respectful. so I'm going to be switching my public storage to this one
Ambrosio and Leila gave me all the good information and they were friendly 5 Star
Ambrosio was amazing so helpful and we got all we needed
He' a great person. Ambrosio thank you very much. The rental was so fast! Only a few minutes.
Ambrosio & ackara are the best
Ambrosio was amazing and super helpful and amazing I had great conversations with them :)
Just had to get my lock replaced last minute and had great customer service! Thank you Ambrosio!
Ambrosio was awesome! I’ve never rented a storage unit before and had many questions, and Ambrosio answered all of them thoroughly and was very patient with me!! He also checked to see if their were any specials we can take advantage of! He made sure our access codes worked and that we were able to lock and unlock the lock!! I highly recommend Public Storage and Ambrosio
Ambrosia was amazing, that’s for amazing help!! Highly recommend
Ambrosio and Juanito were amazing. Thank you!
Thank you, Tina, for your excellent customer service. 👏
Your rental office representative, Tina signed me into a new unit today She was knowledgeable and professional in the whole procedure. I was in and out in a short time and was reminded of insurance, hours, hazardous materials and other items that may not be stored. My experience was a pleasant time.
David did a great job. I almost didn’t rent here but he did a good job convincing me
Awesome experience, Ambrosio was fantastic!
Our time with public storage was great Ambrosio was very helpful and went above and beyond for us! We were sad to leave but moving made it imperative
Ambrosio was awesome!! Highly recommend if you need storage!
Thank you for everything, Ambrosio!! Made a stressful day easy!!
Ambrosia is the best the property is super clean. So patient helpful and efficient.
Ambrosio was very helpful.
Ambrosio is awesome!
Ambrosio E xelent
Claudia took great care of my 4 year old twin boys while Ambrosio expedited the move in process as quickly as needed. Much appreciated!!
Ambrosio was amazing, I was not in the mood with the heat to shop for a storage today. Ambrosio was so professional and yet she made the tour fun! She was the cool breeze I needed and made it so quick and informative I signed up for a unit same day! Thank you Ambrosio for working today!
Thank you Ambrosio for helping us move in quickly and efficiently. Super friendly and informative! Very clean space.
Public Storage rep was great! Super helpful making the rental process wonderfully easy.
We just transferred our stuff from a larger unit to a smaller one. Ambrosio was extremely helpful throughout the process. Thank you!!
Ambrosio was awesome! Helped us with trash and was super kind.
I have to say that Tina @ 8885 Riverbend Huntington Beach ca. is a team player. Always very helpful and eager to assist with any problem with a smile. I always see her busy working either with customers or on projects. I will stay loyal to PS as long as Tina is at the helm! Corporate is very blessed to have such a motivated, smart employee. Thanks for creating an all around positive environment!
Im giving the employee Tina a five star review. She was super helpful on giving information and guidelines. I really appreciate her listening.
Ambrosio was amazing was helpful and understanding was going thou a time and his great positive attitude and always a great smile appreciate you bro take care
Do not rent from this public storage they will,00 rip you off and steal your stuff. I made the mistake of renting ba unit there and my stuff got stolen from the storage. They broke into the storage and stole my stuff. Don't Rent From Public Storage. Watch out for the manager she is scandalous , they owe us $15,000, for the replacement of dj equipment and CDs and kitchen appliances, . Don't Rent From Public Storage. They are not a good place to rent from..
Great experience with Ambrosio!
Ambrosia gave me the best costumer service.
Best person u can every meet help us out above and beyond
Good service this storage also Thank you Ambrosio this guy from the storage is a good guy with the best costumer services, thank you for you patient and kindness.
Ambrosio helped us out alot today! We were in a rush but he helped us before they closed 👍
I arrived on the move-in date and the unit was different than advertised. I had noticed the email I got, after signing up, said stairs and I called and left a message for them to get clarification since what I clicked on did not say stairs. They never called me back. So, I arrive today and go with the worker to the unit. It’s a walk up, which I have never seen at public storage and is a definite deal breaker. I was with the worker, we never went up to the storage space. They said they will not move me to another unit nor refund me for the never move in or the lock (that I never needed or even less saw). My bank will refund it, of course. STAY AWAY FROM THIS LOCATION.
Very expensive. My unit is 10x20 which started at $375 a month then second month went to $425 and now 6 months later with only a 1 month notice they increased everyone's rent by 30% so I am now paying over $500 a month.
John was amazing! We had to move stuff out because our home was being fumigated. I had problems with my access code and was in a hurry. JOHN was able to help me and made me a new code quickly. The experience was a lot better thanks to him and he was also very friendly. Thank you John!
John was helpful!
This Public Storage is a well maintained facility. John is always friendly, courteous, and helpful.
John is a very helpful person makes you feel welcome and goes out of his way to accommodate you
Malísimo lugar no respeta horarios si dice que abren alas 5. Abren a las 10:00 am
Juanito chingon! John was very helpful, thank you.
Good service from John. Real funny and helpful.
John has been Amazing 🥰🤩
John was a great and great looking guy!!!
Awesome, couldn't ask for better! Thanks you guys
John was incredibly helpful and understanding while trying to figure out the steps to empty and close my father's storage unit after he passed away. Thank you so much John.
Ambrosio was fabulous! So informative, friendly, and personable. I was very happy with my experience, and I am grateful Ambrosio was here to help! Definitely recommend
Ambrosio, y Anabel. Perfecto servicio muy amables gracias
Ambrosio and John were awesome!
Ambrosio, awesome person to work with. Made it easy to sign up.
Good little spot. Dawn and John are great.
Ambrosio and John were so kind and considerate, answered any and all questions to the best of their ability. I really appreciated their help!
Ambrosia was excellent in making everything quick and easy. Great job!!
Having to move and the helpfulness of John was extremely helpful and the process was so smooth. I'm so grateful ❤️
Excellent service Ambrosio!!!!
We moved one of our clients out from this storage today and have been here multiple times before. Every time we come we have no complaints or issues accessing the facility and our unit. The place is well maintained, clean, and the staff is always around and helpful. John, the manager, had to help me with cutting the lock off for our client and did that for us with no problem. He informed me what form to give to our client when they were out of town and they needed to authorize for John to cut their lock. John communicated well with me and them to get this taken care of. Thank you John and all the staff.
Although I wish there was more access to units beyond office hours, I wanted to leave a review about the wonderful service John provided. While loading some items, a glass container with buttons in it fell and broke. John was so quick to offer to help with the clean up and even took the time to help me save some of the buttons. He was an absolute delight to work with and I value the time and service he provided during my visit.
John was a tremendous help yesterday in moving out of our unit. He was quick to offer a cart and helped us clean up a mess we made. Thanks, John!
John was amazing today! He made swapping to a larger unit so easy and had suggestions that really solved our problem. I really appreciate how friendly and easy to work with he is!! Thank you!
Closed on New Years Day with NO GATE ACCESS. I understand not having someone in the office, but what is the point of locking all of the gates and not allowing anyone in to have access to their units?? Causing us to pay more money to rent a truck for another 24 hours simply because they turned off access through the gate?? Makes no sense and is extremely inconvenient and off-putting, terrible first impression.
Ambrosio great guy extremely helpful! Highly recommended this place to anyone looking for extra space!
Ambrosio was a big help and explained everything well. Also was quick with service and showed me the app! Thank you!
Just rented my storage unit and Ambrosio was fabulous made it all so easy and I loved my 50% off and Ambrosio is an awesome asset to the company thank you Nora
Ambrosio was awesome with all the help he gave me. Perfect customer service and very knowledgeable.
Renting storage here is super easy and convenient. Every time I come in the staff is friendly and efficient. This time was no different. John T was very helpful and made changing units painless. Appreciate it!
Excellent service, very well kept and clean. It's always quiet when I've been there.
This is a quiet and clean location. Kristie was very helpful and accommodating. I recommend this property.
DAWN AND VERONICA WERE REALLY REALLY REALLY HELPFUL AND HELP ME WITH MY FEES I REALLY APPRECIATE ALL OF YOUR HELP THANK YOU
Girl with the multi color hair was very helpful. I appreciate her help and information to get a future unit.
Nice facility, I will be back to rent. The blond girl was very helpful. Thanks.
I was fortunate enough to speak with Al over the phone, nothing but courteous and professional. When I showed up the next day, he took the time to show me the entire facility and took me through the ins and outs of the entire rental process. I have been renting at another facility for more than 10 years, I have never been treated this good. The facility is clean and secure. The rental rates are fair and office staff really understands customer service.
Would give give zero if possible. We had reserved a unit on the website a week prior. When we arrive with a Uhaul and ready to unload, come to find out that they had already given the unit to someone else. We're frustrated but the manger, Kristie, says we can get a bigger unit at the same price as the one we were suppose to have gotten. We agree upon a rate and sign to get the unit. We walk away happy and satisfied that they fixed this inconvenience. Come to find out that they have been charging us double what had been agreed upon. We call, Kristie, the manger; says she tried calling corporate, but they can't do anything. We try calling corporate no response. It's been almost four months now and Kristie and her team can't "do anything on their end." extremely unprofessional, very disappointing, and overall a poor reflection of how they treat their customers, especially when trying to "make things right," but just ends up being 2x's worse than before. Would not recommend.
John T helped me with my storage unit and was absolutely awesome. He was able to help me with my storage needs and was very nice. Also Kristie was one of the best property managers I interacted with and was extremely helpful. Would definitely rent here again
Gracias Kristie por todo ❤
Krist is so helpful and organized. Really am glad I chose this storage place
We came across the Riverbend Location (08021) and found it convenient for us. Then, at the Manager's office, Kristie and Alexis were both really helpful to find the "right" unit for us on the property. It took a couple of tries to find the unit and we thank both Kristie and Alexis for their help. Friendly & helpful service makes convenience work in this search for the "right" unit.
Fast, efficient service and a very polite and helpful front desk person named, Christy. I wouldn’t keep my things stored anywhere else.
Great job Destiny. Very fast efficient and well spoken. Thanks so much Wow, went from 4 stars to 1! I apologize, this was the Fountain Valley location not the HB location. My storage got broken into not even a year after I posted this. Not a call from management, nothing. I found out when I went to get something out of storage and found out that if it wasn’t stolen, it was broken and not even an, I’m so sorry or anything from management. Turns out almost everyone around got broken into and management did absolutely nothing. Will never trust these people again. I took what remained of my now trash and never looked back. Worse place ever
Matthew helped me find a great deal
It served it purpose while I needed that space. Other wise it can get pricey so I'd to give it up when they keep raising the price every six months or when they feel like it. So I took my stuff out n combine to my other storage else where. They don't prorated ur payment even though u are not staying the full month. They still took their full month rent which is a rip off n ridiculous. I'm done with public storage. 10 day cost me $144 buck which is my monthly payment.
I had never utilized a storage unit before but Kristie was very helpful and answered all my questions. She proceeded to search what was convenient for me and of reasonable price- making it feel as if she is really looking out for the customers. Thank you Kristie!
Kristie/Morgan provided Great customer service. Very helpful with discussing options and making me feel comfortable with my decision. Thank you
Had over $10,000 of tools and military gear stolen from my unit. Watched me on camera move it in. Ransacked my unit after stealing the expensive stuff. The rest was ruined by mold including an electric piano keyboard. Unit was relocked. Security doors and elevators always open. Thousands of dollars wasted for them to get my stuff stolen and ruined. Use a more safe location. Bad area.
I just recently moved from Boston MA to the LA area. I found Self Storage on 8885 Riverbend Drive in Huntington Beach. Matthew who works there was extremely helpful. He patiently explain all my options and physically showed me a couple of units. I was done with all the paperwork in minutes. Thank you Matt!
Wonderful staff member Christy went above and beyond to help me into this perfect unit. I'm so very happy. 25 stars she deserves a raise!!
My experience has been very very good Kristie has been a pleasent surprise.she has gone out of her way in personally going down to the unit when the lock was stuck to reminding me about my payment when it had sliped my mind.all the people I have come into contact with regarding public storage have been great.i must say Kristie has the charm and understanding it takes dealing with the public she is a perfect fit with a smile and always a professional attude
Had a great safe and secure experience! Kristie was very helpful throughout my stay! Always available to help out, Thank you Kristie, I appreciate you!
Christy was a pleasure to work with. She obviously knows her stuff and handles herself very professionally. Problem with a lock she solved it, problem with a light fixture she solved it. Everything was quick easy in and easy out.
Matthew was very helpful getting in with Fast N Easy
John is the definition of customer service! Employee of the year and many more to come!! Thank you John!!
Easy and fast!!!
Kristie was very helpful, quick and professional.
Jack was a great pal and made moving in simple and easy and took care of customer service properly.
Great service and CLEAN property I highly recommend this facility
Jack at the front desk was more than helpful and treated me like he owned the place and cared deeply about my experience. This is the place to go prices are one thing and they have the good ones but your experience is worth so much.
Jack was very helpful in getting me into my unit definitely recommend this place. Thanks guys
Thank u for all udo here Kristie!! .....#covid19
So , we being there roughly 3 months and we got broken in along with other units, already?. I realized that this can happen as often as people dare too beacuse its fairly easy to break into. So, they 'll tried to pic at the lock if then don't succeed they will simply remove the locking system on the door. There are no cameras on the interior hallways so front desk can't tell if there is shady activity. So we are going to look into our previous storage that was a little farder, but never got broken into. Ownership should at least add cameras on the hallways, the monthly rent is not cheap... On a positive note kristie in front desk is nice and helpful.... But at this point we can't trust that our unit is secure....
I used this place 3 times. When changing apartments. Customer service is always good. They have the right size for my needs.
Kriste has provided nothing but great service to me she Also does a fantastic job at keeping the property clean ! If you need a storage this is ur place to go!!
The staff was very helpful but the floor plan sucks the architect should be shot
Kristie was efficient, friendly and set me up quickly for a unit. I will recommend this place to all my friends and family!
Very nice we where late for the appointment but they still gave us the space thank you jesse
Kristie did a wonderful job helping us find the right unit to fit our needs. She very efficient and has a nice personality. Thank you for a job well done!
We came to rent a storage unit and have been helped by someone who is extremely helpful and knowledgeable. Her name is Kristie. She was very kind and showed me around the area and made sure I was happy with the unit prior to renting. She makes renting feel very easy and she is very easy to talk to. She definitely seems like a great asset to Public Storage and like the type of employee that you want to have.
Been using them for about 4 months and the experience has been great!!!
Researched online for storage options. This one was the closest one. Made a reservation online and within minutes of making the reservation, I received a phone call from the site manager to confirm my reservation and I received a follow up phone call the day before. Unfortunately, the day of we found out that the unit we were interested in was already rented out. Gabriel helped us find a similar unit for a good price. Overall the great customer service from both people who helped us (Site Manager and Gabriel) made it a good experience.
Gabriel helped my husband with his storage rental. Admiring professional service and boxes we needed!! Thank you Gabriel
We went online to secure unit and within minutes Kristie called to confirm and offer any assistance. When we arrived she was so very helpful to my son and I. She made renting our unit a breeze and was highly professional. We'll surely recommend her to others and Public Storage to friends, colleagues and family.
I was only renting for about 5 month in to my 10×10 storage and they decided to raise the rent $40. More. It smells and the door in very narrow and dark. Im out of there.
Watch Out For Gouging! Thought this was the place to be. Clean, organized, secure, competitive prices. Well, in only five months - just long enough to move in - they raised the rent 20%! Was able to talk them down to a 12% raise, but that's still works out to a 29% annualized raise. Spoke to District Manager Dawn and she said the 20% raise was the new market rate.' Total rip off. Now I'm moving out ASAP. Get a multi-month lease if you can.
Kristie is did best service for us she always complete help us she is great person great service
Kristie was a great help amd very nice!! Made everything fast and easy!!!
I stepped into this storage facility to find a space to fit my storage needs. I was greeted and assisted with choosing the perfect unit by Jesse. He made the process quick, informative, easy, and hassle-free. I’d recommend this facility. Thank you!
Clean, Safe & Staff are great. Manager Christy really takes care of this place. She's always helpful and really knows what she is doing. Goes that extra step for the customers. Made using this storage very pleasant. 👍👍👍
Very friendly and helpful staff. Very clean and we’ll operated.
Saying goodbye to Kristie and thanx for all the help and positive attitude
Extremely satisfied with the customer I received at this location. Kristy was very helpful and on top of things. Will defiantly recommend to anyone looking for a safe clean storage company.
We have been with public storage for several years. Have recommended it to others. . However, we discovered recently that our unit had been broken into and things were taken as well as in shambles. We reported it to mgmt but it did not seem to phase them. We still had 7 days left and I asked if we would be refunded and they said no. We have been lucky till now, but I have heard of more break ins from others. Probably a good idea to check your storage unit from time to time as they do not , and there are no cameras in the facility only on the outside . Lesson learned
Kristie was also always incredibly helpfull and personable highly recommended.
Kristy has provided great service and makes it easy to make my payment here every month THANKS a bunch
Thank you Kristin for helping me out last month I really appreciate it. It was very nice and it help me out a lot. Thank you again for all your help.
Kristie is such a fabulous property manager! Everything here is tip top! She gives you excellent customer service. I highly recommend this location because of her professional & friendly conduct!
Kristie helped me out and she was great! Explained everything very well and was very friendly.
Excellent service very simple process. Angel did an amazing job!
I worked with Kirstie, she was very friendly, and professional. She helped me find the exact unit for my needs. The transaction was quick and easy. I enjoyed working with her. Thank you!
Very polite, knowledgeable and the price was great !
I was greeted with a warm welcome, and knowledgeable staff member, Kristie. She helped me realize why it is actually important to look at the storage unit in person beforehand, and helped me make a better decision the day I came in to pick a unit more suitable for my needs. Clean and quiet location, highly recommend this place.
Thank you Kristie and nichelle for all ur help and being understanding
Nichelle was very nice and helpful!
Thisis Chris Brown from the public storage and I to send my regards high regard for kristie and nichelle have been very good assistant to me since I've been storing thanks for. the service
Thank you for all your help Kristie and Nichelle
Nichelle you are the best!!! Thank you for being so patient with me and answering all my questions!! I Love this place! Very FRIENDLY! 👍
I come here to make a payment every month Kristie is always very helpful and so kind! Thank you for everything!!
The greatest storage facility around.the girls in the office are the most polite and helpful people.they keep the place clean and safe..I'll stay at this storage for a long time.
Came in for a 10x10 storage but after talking to Kristie and showing me options I ended up with the perfect unit for an extremely low price. I would highly recommend this place and customer service is amazing.
Alex was great. He was very friendly and gave me all the information I needed to get a unit. Thanks so much!!
Cristie went above and beyond to accommodate my storage needs! She even stayed past her shift time to help sort out my needs and recommended a perfect solution for my storage needs for my business. I have rented many storage units over the years. This by far has been my best experience yet!
Kristie and John were both so helpful today. They were extremely professional and knowledgeable while taking their time to explain my options along with my multitude of questions along the way. This location is nice and clean and you can’t beat the freeway proximity. I highly recommend this place and their staff!
Kristie was awesome and made it so easy to rent a unit.exteamly helpful and professional.thanks Kristie
I am a tenant there and Kristie one of the staff has been great by helping me with a problem by constantly following up with me I can see she really cares about me as a customer and is concerned with the situation. Thanks Kristie for all your help!
Christine and Alex are incredible team. They got me move in right away they were extremely fast and efficient highly recommended five star thank you
Kristie was very helpful and co-operative,she is a 5. The facility rates a 4 ,needs better security!
Ken and Christie are great
Public Storage has the "Best" move in specials in the industry!!! Kristie, the mgr. on site walked me through all options of storing and accommodated me with the best choice for my needs. This facility is close to all things convenient, gas, food, fwy.. If you need boxes, tape, mattress covers, plastic wrap (my favorite moving tool to keep things from getting scratched), is there for you, just ask Kristie, the problem solved !!!! * * * * *
Every time I come to my storage unit the main door is locked. Most times I come these people are on their lunch and it's not even noon. Who takes lunch at 3pm??? I am not happy here, customer service sucks. No use calling because you'll get a machine to answer you. Only consider renting here if you don't plan to visit often and like to wait until they decide to show up.
Kristie the manager was great. Super patient and helpful with getting us our storage unit as quick as possible.
I was in a pinch and needed a storage unit to hold off until I moved. I wanted something affordable but also where I thought my stuff would be safe. Nichelle helped me out and gave me a fair price, and made sure I was satisfied. She was polite, helpful and courteous, making sure all MyMy needs and wants were met at a fair price.
Customer service is just ok, but they're rarely in the office (been there 5 times this week at various times, and they were there only once). Been renting a 5x5 unit there for the past 10 years, and everything was fine until a couple years ago. Unit was broken into 3 times in the past year-and-a-half, most recently about $3K stolen out of it. Insurance is a joke; they refuse to pay out, even with proof of ownership of items stolen (note you also need proof it was stored in the unit). Also, expect the price to go up about $30 every year. Started out at $65/month, now $160. Last year i was paying $120. Don't go here, take your stuff somewhere else! TL;DR Come here if you want your stuff stolen, you like lack of security, don't want to talk to anyone there, and like paying too much after the first year.
Maria was awesome, very thorough and pleasant!
My mom ownes a storage here&I always go with her to make her payments ! Best costomer service not to mention very friendly haven't had an issue. I believe the managers name is Maria.
Maria was great and made our move in easy! A+
First time renting a storage unit was very easy thanks to the help of Maria here at Public Storage. Very satisfied with the service.
Maria was very helpful and explained how renting a public storage unit worked to someone who has never rented a storage unit before. Maria went over every bit of details related to the storage unit ranging from hours of operation and monthly insurance.
I recently moved to this storage place from the other one down on Gothard. Because the manager had 0 knowledge in what customer service is. She was rude and didn't care of customers requests. I came to my unit earlier this week and today . It was very disappointing to see that girl over here. Marian i believe is her name. on Tuesday when i came in noticed the place was filthy. the dumpster was overflowing and there seemed to be trash everywhere, earlier this month i sent out my daughter to make my payment and she told me the manager told her, to just slide the check on the door because she had just clocked out for lunch and her boyfriend was waiting for her, This was all around 11 o clock in the morning, thanks to her i received a late fee on the other place. is the second time i come here and shes in the office with the same man This is obviously a much bigger place than the other place, i cant believe she is here now. She could not manage the small place there and by the aspect of this place since she is here neither will this one. Seriously thinking of moving out again
Been renting for long time here. Very affordable and well maintained place. And service is great. Starting with previous manager Veronica, and now from Sindy. I recommend this place to anyone .👍👍👍👍👍
This place sux.. people break in all the time.. your stuff is not safe here. Do not store anything of value here!
Maria did a wonderful job helping us. She was very efficient and made our experience very pleasant. Thank you, Maria.
EXCELLENT SERVICE FROM MARIAH, THANK U SO MUCH!!!
Sindy helped me and she was by far one of the best public service people I have come across in my 57 yrs of living. I would recommend her a management position!!!
Sindy was very helpful and friendly.
Great job by Maria. Quick service and helpful
Great place, ask for Maria
Maris was very helpful and got me into my space quickly.
MEASURE YOUR SPACE BEFORE YOU MOVE IN. Our 10'x10' space turned out to be 8'x10'. 20% less sq footage. We asked to have our price reduced 20% to match the actual sq footage vs. advertised and they refused. We had already moved half of our apartment in otherwise we would have left. Extremely dissatisfied.
Maria was extremely helpful and provided me all the information I needed to begin using their storage facility.
Sindy was great.
Cindy took a personal interest in my storage unit and did not give up until it was repaired. All the other employees did not even care. She went above and beyond the call of duty. Kudos to her!
I’m so grateful I had Sindy to help me get my storage unit set up! She was so friendly and accommodating to both me and my service dog! I look forward to going back to such a friendly atmosphere. Great customer service! I definitely made the right decision to buy a unit here
How does your auction work
I had a great experience at the public storage of Huntington Beach 08021! Veronica the manager at that facility. Was very helpful as well very informative in helping me find the perfect storage unit! I didn’t know storage shopping could be easy. Thanks Veronica and HAPPY BIRTHDAY saw it on your calendar your amazing
This public has made a very stressful move much easier! Veronica was super helpful and friendly great customer service. She was great took care of us. She found us the best size for the best price he help us save money thanks Veronica for all your help.
Veronica provides excellent service & patience! :-)
Veronica was very helpful, I even got some advice on how to pack my unit and how to make sure all my stuff is cleaned out before bringing them in and even showing me damp check making sure no mold or mildew gets in my item. As I was worry about that with this crazy weather and all I want to make sure none of my picture or books will get moisture damage. Clean unit and very clean facility thanks Veronica for all your help you did my moving process a liltte bit less strssfull
We just acquired a storage unit at this facility were very impressed with everything. The facility clean organized easy access and best of all Veronica the manager on duty she was so kind and easy going and provided us all of the information that we needed. She worked around our schedule and made out move a little less painful thanks Veronica for all your help.
It's hard now a days with our new culture to get great workers and genuine customer service. Ya, I get you have to be nice, but sometimes customers aren't always right. I made a mistake, that needed to be resolved. Kristie, came in and took complete control of the situation with calmness, shrewdness, and a side of smile. Thanks! (OUT to LUNCH SIGN is a downer though)
I would like to thank Veronica and the rest of the staff at Public Storage for their time and great customer service today while I was there. I highly recommend this place for those that are looking to rent a storage.
Not only did I have a unit broken into but as a result of the break-in they limited the hours of access to when the office is open. 9:30~4:30 instead of 6am~9pm. One might think that's what angered me with Public Storage but that wasn't the worst of it. They called me to collect this months rent which was due just after the break-in. I politely asked for a credit for the month of limited access and as a good will gesture for the break-in troubles. She said she had to contact her manager. She called me back and said manager approved. A week later I get a call telling me I still owe the months rent, they don't plan on providing the credit they promised. They said they restored my access to normal 6~9 access but that my code is blocked for not paying the rent. talk about making a bad situation worse they have completely failed it customer service. I'll update my review Once the entire situation has been resolved.
My first experience with public storage, and it was very pleasant. I was greeted by Veronica, and Yolanda with a warm welcome. They walk my through the process and explained the paperwork in a very professional way and a good smile on the face. I haven't been in a public storage before but this one is very clean. I certainly recommend this storage.
Veronica was so friendly and helpful, she did a great job of explaining all the terms of the contract to me so that I knew what I was signing up for. She is great at her job and I highly recommend this Public Storage facility.
I will always rent from this property 08021 because it’s super clean and manager Veronica is really good at what she does. She is friendly and is always willing to help she walk her property if she sees you she will always ask if you need help she’s always let you know she had merch to protect your belongings if she she’s a damage box she will offer great special on boxes. She’s cleaning her property about 2 or 3 times during the day very professional. Public storage has my business.
Veronica was very nice and helpful.I couldn't ask for anything better.
Veronica provided prompt and friendly service. She clearly and concisely explained all aspects of my storage unit, showed me the unit and was very helpfull.
I rented a storage unit today in Huntington Beach California and I received incredible customer service from a new employee named Lucina. Veronica was the property manager at the time and she was also nice and helpful. Lucina made this 30 minute experience incredibly easy and worry free. I would definitely recommend renting a storage unit from this facility.
Veronica was awesome. The process ran smooth and she was knowledgeable on any questions that I had. Lucina was also very helpful especially for someone in training. You don't get customer service like that everywhere
Matthew was such a great guy to help me last minute when I was truly in a bind to arrange storage before close.
Danniel & Veronica made my experience not only easy but we actually had fun. They're great I would definitely recommend this public storage and Danniel and Veronica to all my friends
Property number 08021 was hosted by Veronica and Danniel and they did an awesome job!! I arrived late for my appointment with traffic and work behind me and they stayed late to open a new account for me. They managed multiple people in the office in a professional manner and saved me from having to return another day. Thanks for the great service guys!!
Got a great deal on a storage unit and Sindy gave me an amazing service . Totally recommend this place for storing. Very clean and secure
Service was phenomenal. Liz is the meaning of a "True Customer Service Rep
Mat was a great help and the monthly rate was good.
Liz & Veronica were great. They showed me a couple of units that fit my needs. I got a great deal that saved me $100 off my storage.
Alex was the name of the employee that helped me get settled into public storage. I work for a moving company and we often get units to store peoples belongings, and have rented more storages than anybody else that I know. Alex was without a doubt one of the best salespersons and customer service employees I've ever come across. He had me laughing and talking to him as if he was a friends that I had known for some time . P personally walked with me to the storage unit I was renting and showed Levy inside and locking procedures in the area surrounding it,. When we got back to the office to do the paperwork end of the rental I stated that I was in a hurry and needed this to be quick. Quickly got everything set up got all my info explained when my payments are due and got me out of there in less than 10 minutes. Knowing that I am going to be able to deal with such a great employee if I have any issues whatsoever is a huge relief. Aside from the amazing a ploy the property itself is very well kept up its clean there's not a lot of people hanging around on the inside like a lot of storage units and it's well lit at night. They have individual gate codes so people can't come in-and-out unless they actually rent a unit there and they have on site property manager which I can tell you from experience is very useful. There is no getting on or off the property without going by the property managers window. The hours here much more reasonable than a lot of storage units their open from 6:30 a.m. To 9:00 p.m. which is awesome because that gives me lots of time after work to do what I have to do at the unit. This storage also happens to be located less than a 10th of a mile from my house so between Alex the amazing employee, the property being well kept and having lots of features that make me feel comfortable renting there, and it being just a stone throw away from my actual house, makes this pretty much one of the better storage units I've rented out of 15 or more different places. I highly suggest it if you're looking for a storage unit You take a look here. Thanks again Alex for going above and beyond
Had a very pleasant experience came in to get a new storage I was greeted by kristie and she ran me through everything with a positive let's do it additude and was very thorough about everything they offered and I got an outdoor unit for a great price and she gave me alll the information i needed to get moved in and one day earlier then expected!!! All in all very pleased thank you
I picked this location because of.... well it’s location. It’s pretty clean and the lady running it is nice. Kristie which is a new girl was helpful and pleasant. The hours are good and I recommend this spot if you need storage.
Good place to store your stuff and you can get a good deal for 1$ the first month. The employees here are nice and helpful the store manager Veronica helped you to find out the right size unit for you so you can save money.
Veronica was very helpful & kind! She was very thorough with explaining everything!
Came into this public storage veronica greeted me with a smile and help me get a last minute storage. O explain to her what i needed she aak me a few question and found me a storage with my target price and that will fit all my stuff. Great and fast service i was in and out like in 20 min
It was nice to deal with such friendly people wile fronted with my task ahead.
Hannah was so helpful and made the move in process so easy and hassle free! Thank you, Hannah!!!
Great location and Customer Service! Thanks Sindy!
The unit I was a signed to originally was in very poor condition and needed to move to a different one , Sindy helped and solved the problem and her customer service was great. Awesome employee!!!!
Safe location great customer service from Destiny. Love easy access and super clean
First and foremost the manager here at this property who is Alexis is very very professional and goes above and beyond the Call of Duty to help all of us customers out in any way that she can she has always taken care of any issues that any of us customers may have in a very timely manner and listens to any complaints that we may have to date I have had no complaints whatsoever and I doubt that I ever will she is definitely an asset to your fine company you need to hire more people like her she has all the right answers to any questions any one may have she's definitely worth 10 Stars
Nice facility, quick service, pretty simple, not much else to review. They havr some units that are outside the gate, so they have 24 hours access.
My move on was easy and fast. Alexis helped me out and was very friendly. I will recommend this place.
Oh it's so wonderful Alexis is amazing
Alexis was great, she helped us move in easily. No stress. Thanks Alexis
Great service and helpful staff.Clean with ease of use.We would recommend this team to anyone who likes service ..customer service and smart efficient people. Alexis,Matt and Destiny rock the storage.
Wow, the customer service is top notch and super professional! Alexis and Destiny are the greatest employee's you could ask for. Alexis showed me a new unit that she just cleaned and everything is super clean and smelling good.
Alexis was a star at helping me with all my storage needs thanks so much.
Alexis helped us with everything we needed. Very knowledgeable and friendly.
Alexis was really helpful with everything! Renting a place was very easy. Units & the place are nice and clean and the location is handy.
Alexis and Destiny gave the best customer service, and they where very nice. Great storage facility!
Came to your location today and was very satisfied by the professionalism of Alexis. The service was fast, explicit, and friendly.
Alexis made my dad's purchase so fast I could watch more YouTube and play games after.
Destiny was very knowledge, professional and provided excellent customer service.
Destiny made everything real easy to understand and follow. The storage was just the right size my business partners needs to secure our items.
Quick and friendly service ! Thank you for making this an easy process!
Nice staff, smaller scale operation. Call ahead.
I was completely lied to!! They say 1 dollar for the first 30 days and I was there for 28 and they charged me. when i got the notice payment is due every 1st of the month I ask the front office and they said I was good to the 4th since I rented it on the 4th. went to check out and they said I was wrong and were rude about it! They lie just to get a customer!
It is a storage facility... Clean for the most part. Most storage is ground level but in the back some lockers are on the 2nd floor...
The size is not the size.. and they don't care they advertise for 10x20. But you only get 8x18. How is that right? They closed my unit 5 days before I vacated so they took my money for extra 5 days and rented it again.. this place sucks and not honest.. It's not clean and people are rude. There's better places this one sucks ass to be really honest..
Excellent customer care and convenience......
Marlin has wonderful customer service and does a great job. Fast and friendly unlike some other employees that have attended me. Gave this girl a promotion!!
Brittany helped me so much with looking for prices for storage unit! Definatly recommend this property to everyone
I would highly recommend this storage place, always clean and the manager Brittany was super helpful and courteous.
Great place for storage, never had a issue and good security.
Destiny was very helpful and ifient. Thank you
Destiny was awesome, very helpful and adorable!
Hi ..... My name is NOE!!! I take to VERONICA SHE TALK TO ME NICELY A GOOD SERVICE!!!! Yea I LIKE IT!!!!!!!!! I tinkg HER IS A GOOD LADY!!
I value brains, efficiency and good personality Britney embodies all of those qualities and provided me with excellent customer service.... I recommend this public storage location.
The staff is very friendly and helpful. I've been a customer at other storage centers and haven't found one that is this clean and secure. Definitely give this Public Storage location a try.
It was my first time renting a storage unit and Brittney did a great job of explaining what my options were, the various prices etc and helping select the correct unit for my needs. She went well above what one would consider good service.....
No stars. This place is a scam. I reserved a 5x5 unit on their website around 10:00 am Saturday. Price was $47/mo with first month 50% off. Conveniently they have "processing fee" that just happens to be within a dollar of 50% of the price, so net cost for first month is same as every month = no savings. I received a phone call from Public Storage about 30 min after making the reservation, they confirmed the reservation and set up an appointment for me to come in and get access code and get the unit. Loaded up the truck at the appointed time and showed up at Public Storage. First they tried to up-sell me on a larger unit by running through a list of questions. I explained that I was perfectly fine with the unit I reserved. They then informed me that my reserved unit was no longer available but they could put me in another one.....but surprise surprise ! It was more money! I said, no, I had a reserved unit with a pre-arranged price and that is what I want. If you want to put me in a comparable size unit or larger, that's fine, but I want you to honor the price. Brittany the manager said they couldn't, "company policy". So here I am, a truck full of stuff, and no storage unit. Brittany says it was a "pre-reservation" whatever that is. I said their website said it was held and reserved, I had a reservation number from them, AND they called me to confirm the reservation! WHAT A SCAM!!! Totally dishonest business. DON'T RENT FROM THIS COMPANY. I left and found a more reputable business.
Brittany was a great help and showed me what I needed.
This place is lucky to have Brittany as their property manager. She is wonderfully helpful and informative. She made sure she had taken into consideration all that I needed to store so she could recommend a unit that suited my needs. I had stopped at multiple places to find a unit and I specifically chose this location because of Brittany.. I look forward to dealing with her and Public Storage.
Brittney was the best.... She Gave us great customer service....
Francine was have great Customer service. Helpful and friendly.
Francine was amazing it was her first rental and she did absolutely amazing she helped me out with everything I needed good job francine
New manager Brittany is great! Almost didn't want to close out my storage unit because she was very professional and courteous beyond the call of duty. Congrats to Public Storage, excellent choice!
very nice service. i was surprised. I did rent before and was having ok service, but this one was great
My experience was great. It was with brittany and she found the perfect unit at the perfect price, she was wonderful! Thanx
Great place! Friendly & Clean! Easy to get too!
My experience at this public storage was fantastic! Mario and Brittany were extremely efficient, knowledgeable, and friendly when presented with questions. 10/10 would recommend.
Wes and other office staff all went above and beyond to assure me that I chose the best location for my storage needs.
Brittany was very proficient in getting me into an acceptable unit on a short notice with very few available units. This Public Storage facility is better than most! Never an issue here that wasn't taken care of to my satisfaction.
Wes is the best!
Brittany had been a great help!
Very courteous staff!
I'll tell you when I'm in
Property is clean, people behind the counter are friendly. I walked in 5mins to closing and got my unit. Very helpful.. Thanks
Lady always has a nasty look on her face. She never says hello back to you, she was very rude over the phone when I needed to pay my bill one month, and I've seen her be rude to customers here. A customer was using his laptop in his storage and she had the nerve to tell him hes been there too long and cant be chilling there. Im sorry but if someone is paying rent there to rent a storage, they can be there as long as they would like until 9:00pm. There is no law against it. They only have a couple parking spaces on front of the office. There is more public parking right across and next to the storage office. Just dont park in the parking next to the office where the apartments are. Those ones are private parking for the apartments. I double checked this with the police department when randomly this same rude lady wanted to come out to the PUBLIC parking spaces and try to tell me I cant relax in my car there or she will call the police. I was very nice and said that is not right but ok. I then called the police station to ask if i can park there and they assured me that I can park there and there is nothing illegal about it. Thank you police department. She would have felt dumb if i had made her call the cops, haha. I dont know her name, she didnt have a name tag on. She was white and shes the only white lady I've seen there and shes there all of the time. I dont see the need to mess with people who are renting from you. I rent from them every month, on time, for about 5 months now. That is not cool at all to treat good paying customers like that when they are doing nothing wrong. I am done for now. I am not trying to sound like a winer but I needed this to get out there. Hopefully management sees this. It is not cool that people have to come here feeling weird from her nasty looks she gives to people. However, i am not going to leave this storage unit until i move into a new apartment because this unit is still convenient for me and i have dealt with worse because i was in the military and i am a war veteran. This lady just needs to be checked by management or maybe moved somewhere. I wouldn't tolerate it if i was in charge here. Anyways, im done.
Very easy transaction Tiffany was great and quick
Tiffany and Noah are helping us and we want you to know how wonderful and helpful they have been!!!! They have helped us with the right size and price for our needs. They have been kind and really made us feel better about our very stressful situation. Thank you for your great service. Sincerely, Winnie Buchan
My sister and I came to this location for a unit and was helped by Tiffany and Noah. Unfortunately, I wasn't able to rent there, but they did find a location very close to me with the access I need. Public storage is lucky to have you guys here. Thank you
Tiffany was awesome got me in and fast and helped me with all my needs thank you.
Tiffany was very helpful in assessing my storage needs and making the process smooth
Very professional, kind, witty employees, (Tiffany and Michael) the process was smooth, quick, and friendly...love this place already...nothing better than efficency.
I was very impressed with the exclent service Thank you Tiffany and god bless
It's dark. There are never any dollys or carts around. The staff was rude to my wife. And they just keep pressing the rent to the point that I'm outta here.
Very friendly and helpful staff! Clean, air conditioned units. Great experience over all. I would highly recommend this location.
Katie was awesome! Great customer service!
Tiffany has been fantastic, fully recommended!
Came in today to rent unit and was helped by Brian and Tiffany. They were great, very friendly and professional
I visiting this property and was very hesitant about the whole storage thing since this is the first time I have ever had to put stuff in storage. Tiffany was extremely helpful and made me feel good about booking my unit here! I would highly recommend this location to anyone needing storage space. Hint-go online to get the best deal :))
Great service from Lulu and Tiffany. Ask for the awesome deal on boxes
Lulu, courtey, and Tiffany we're very friendly. They gave the storage space that we needed. We got a really good deal for the unit.
Lulu provided excellent customer service and found me the best unit for the price. She also made sure my unit was cleaned before we moved in. I feel very confident in storing my stuff here.
All I can say is thanks Tiffany. You really helped me when I needed it.
Katie was very nice and went above an beyond to exceed my expectation thank you.
I have never felt so belittled in my life! Didn't end up renting there. The "manager" was beyond rude. She made me and my husband feel like we were trying to store drugs.
dropped by to get some boxes today and Katie was such a great help and got me a great deal on boxes and was very nice and professional even helped me to my car! thank you!
Yesterday I came in to get a storage and I was so stressed out since I really had no idea what size I needed, nor if I could afford anything here. When I walked in the office, Tiffany greeted me. She went over everything I was storing and figured out that I only needed a 5*10 and not the 10*10 I had reserved. She saved me a lot of time and money in how efficient she is. She is not only an asset to this company, but also to any customer that comes here.
Awesome service, friendly, knowledgeable and walked us thru everything. Clint even brought the cart to us to save me a trip. Good people here
Tiffany and Sherry were very helpful. Thanks.
I came in yesterday to take a look at rental units. Although I do not need one for another 2 months Katie was extremely helpful and knew what she was talking about, I didn't realize how much there was to a storage unit and all the different sizes. She told me what size would be best for what I'm storing and explained the rental rates to me. I will definitely be coming here when i need the space!
Julie was extremely helpful and courteous
I came to this location and rented a unit with Tiffany. She was very nice and professional. There happened to be a problem with the unit a couple days later and when I came hack in and dealt with a young man, not only was je rude, but he tried to throw Tiffany under the bus and told me to launch a complaint on her. I just want to make sure that everyone knows Tiffany was great helped me completely.
I just wanted to say that Tiffany and Shery has THE BEST customer service I have ever had. I completely appreciate everything you girls did for me. Thank you!
There's a 5x10 room that is that is really a 3x10. Office hours close at 5pm not am on Sundays
Tiffany was awesome, profesional, and very clear. Thank you.
Awesome... Thanks Tiffany
I was having problems getting into my unit and Tiffany was very courteous and helped me get in. She has the best customer service I've ever seen at this place. Thank you for everything.
Wes was very helpful and had some good information to offer. Thank you!
Tiffany and Maria are the best around. I came in today and was having a really bad day, but when I came here today, they made sure every question I had was answered. I left in a much better mood. Thanks girls!
I came and looked at a couple of units. The manager Tiffany was the best. Her and the other lady Katie helped make this extremely stressful situation way easier.
Katie did an amazing job. The whole process was quick and stress free. Definitely going to use public storage in the future. Keep it up lady. Great customer service.
Joy & Tiffany were awesome! It was such a quick & easy process!
Tiffany and Diana are soooii sweet efficient and people oriented....I stay cuz of them....Love you two!!!
This was the best experience today. Clint made the rental process quick and easy. The place was clean and had everything we needed
I went to this facility to check pricing and availability. I was helped by Katie & Tiffany. They were both very helpful with all my questions. You don't find service like this these days.
I just wanted to take a moment and make sure that Tiffany gets the recognition she deserves. My family and I came in the other day and we were extremely stressed out and had no where to put our things. She made sure that she got us the best possible price possible and made sure that we were taken care of. She gave some of the best customer service I've ever been able to receive. Thank you Tiffany
Tiffany was awesome. And Katie! Got the unit I wanted and the price was great. Process was easy. Thanks
tiff is the best I m a very happy customer thank u very much
I've been storing her for a long time now and I have to say the new manager Tiffany has the best customer service. Thank you
Clean and friendly. Though a little hard to find, I still think it's a good place.
Kurtis was great, very patient. answered all our questions and made us feel safe and secure.
Katie is super nice and very professional. I apreciate the time she took to help me find a unit. I will definitely come back and store here.
I started renting the unit at $69.99. The unit is tiny and on the second story so I sacrificed accessibility for price and if that were the end of it things would be fine. However, the rent has been raised so many times it's now up to $100.00 a month. To review: tiny unit, second story... Not worth $100.00
Maria and Katie are very nice.
I have been storing my belonging here for about 2years now and during that time I have had fraud on my account twice! both times Sharon was very nice and helpful. She would call me to remind me that my bill was due and my CC wasn't going through, she would also do another courtesy call to follow up on the day my payment was due so that I didn't get charged a late fee. She has been great!
Katie, Austin and Sharon were great. very polite and helpful.
The person I worked with, Sharon was particularly helpful with regard to helping me to find the best unit for my use, Staff is very pleasant.
Thanks very much to Maria who helped us get a great deal on storing our truck. She was very patient and thorough. We left feeling well served. Keep up the good work Maria!!! Don and Gwenn Wadsworth
Sharon was incredibly helpful. We moved cross country with a moving company but were not ready to move in to our final destination. So, she took an inventory of all our items and made sure we had a space big enough to accommodate all of our things. Then, she showed us a few spaces as well as extra items we thought we might need to store our furniture. Since the moving company provided the pads, we did not need the extra items but it was nice to know she was looking out for us. We got the right space size as well as her schedule to insure the moving company would have no problems fitting into the space and clearing the gate. Sharon is an awesome employee who provided great service to us.
Sharon is great and helpful always. She's a great asset to the company.
Very clean and well kept. Sharon is always a pleasure to deal with.
Sarah is a increíble manager has everithing under control
Great location! The property is very well kept, and excellent service! Austin took the time to answer all our questions and made the move-in process very easy. Highly recommend
Great place! was very helpful and the price was great. Maria was very helpful. Great customer service!!
SHARON is always so friendly and personable each and every time I go into the office always 5 star service each and every time
I used this storage facility for over a year and had zero problems. I got a great deal around Christmas of 2013 for a 10x12 storage garage. Sharon at the front desk is very friendly. they do have cameras and security gates. I would recommend this facility for anyone looking for a clean and easy accessible unit. Thx Sharon for the great deal and easy vacate. the price was great, look for deals. just got a notice 2 days after i vacated and my storage was going up to 186.00 a month, now thats too much, good thing i got my deal and left before the increase :D
Clean place and friendly service. Sharon is great !
Sharon is a very good help!! Thank You!!
Sharon was cool and helpful and informative
Excellent service. Sharon and Cindy were very pleasant and informative. Giver them a raise!!!
Been storing my stuff here for more than 5 years. Sharon is a great rep and will accommodate as needed. she's very helpful.
My five-star rating applies to both the facility and the professionalism of the staff. If I could give this location 10 stars, I would. Sharon, especially, has gone above and beyond. She was approachable and answered all my questions with a smile. I received follow-up calls to make sure I would not get charged beyond my 30 days. LOVE LOVE LOVE her and this place!
Good service from Cindy. Great customer service
Sharon was very friendly and helpful. She called me promptly after I reserved my unit online to make an appointment. Two days later I had my unit and moved my stuff in. She offered the use of a hand truck.
I can't say enough good things about this storage site and the great people who work there. The property is always clean and orderly, The workers, Sharon and Ashley, always greet you nicely and help you promptly with whatever you need. I am always glad to give the Riverbend Public Storage, and Sharon and Ashley, my business.
Ralph made what was a crisis of a moving experience into a tolerable situation. He went above and beyond to make sure we were in the right storage unit for our needs. We were horrible customers not knowing what to do, and could not make a decision to save our lives. Ralph not only tolerated or outlandish behavior, but gave us some outside the box ideas to solve our dilemma. He was working by himself at the front with a lot of customers coming in and out, but he was attentive to our needs and made everyone happy. If you need a storage unit, go see Ralph he will take care of you.
Great service, great people, super patient with us on a nightmare moving day. Thank you Ralph.
I would like to thank Wes for all of his help in working things out for me and my storage needs. He was patient and efficient in completing the task of all the paperwork and took me to my new unit and made sure all was in order. He also volunteered the dolly's for my use during the transfer from one unit to a larger one. The only reason I don't give this a 5 star is the cost. Other than that things went smoothly. Thank you Wes.
I would like to say storing my JUNK here has been a pleasure. I have used other places in the past and it seems as if everyone that worked there had an attitude or hated their jobs. Here everyone was very polite and even gave me a courtesy call to remind me to pay my storage bill prior to late fees being added. I came in one day to get somethings out and put stuff in and Wes was extremely polite and helpful.
Love Sharon! So helpful. Have been storing with her for years . Wouldn't go anywhere else.
I have to say, that Public Storage on Magnolia have the Best friendliest front desk employees in OC! Sharon made me feel right at home & helped me with everything! Thank you so much Sharon & Ralf! You guys made my day♥
I want to commend Clint for his attention to detail at this facility. I visited my storage unit and when I locked up and left, I had not properly locked my unit. Clint discovered my error and immediately contacted me to come back and secure the unit. It is reassuring to know the employees are alert and watching over the facility and our stored property. Thank you Public Storage with a shout out to Clint.
Sharon was very help with setting up the storage space. Thank you !
Fast and easy. Affordable too. Make the Internet booking. It is cheaper.
Ralf went out of his way to assist me in renting a unit! He was very professional and provided outstanding customer service! He stayed late to help me out.
I've had the pleasure of dealing with Sharon at the Riverbend, Huntington Beach location for the past 3+ years. She's always been helpful and very "professional" in her attitude and truly is a joy to deal with!! I told my brother about the facility (and Sharon) and he decided to use Public Storage also. Now we both couldn't be happier!!
I rented a storage unit and the transaction was handled by Sharon who was very helpful, very knowledgeable and very friendly. She explained everything to me in detail including the fee structure, answered all of my questions and couldn't have been more helpful! The facility is close to me, very clean and well-kept. It is secure, well-run and meets my current needs. Happy to post this review!
Ralf and Sharon were great! Thank you both for all your help, I really appreciate it!!
I use storage units a lot for my business. This facilities doors would not work properly and they would never fix. Even after repeated efforts telling them. I mean literally those punch button combo look doors like in college would not open...... all three doors on the whole side of the facility. Cheap Owners...shame..like you do not have a enough net revenue to provide a decent customer experience by fixing your doors!!! Jeezz...don't go here.
Maybe its me, but I feel like this place rips me off. I started at $99 a month 4 years ago and they have steadily increased the rent every few months and I now pay $160 a month for what is basically a closets worth of space. My husband and his friends got into an altercation with two female employees while moving some stuff out one day, stupid misunderstanding but the employees were incredibly rude and literally chased him out on a golf cart, and followed him all the way down the street, then called me to force me to change my lock and gate code so my husband couldn't get back into the unit. Seriously?? Like I couldn't just give him the new code?? Their corporate office had to get involved and apologized, but whenever I go there, I feel like I am being watched. The latest? My unit is literally in the last row of the complex, and they now lock their handcarts at the office instead of placing them throughout the complex like they used to. To use a handcart, I have to walk half a mile from my unit, give them my drivers license, and then walk the cart all the way back to use it, then repeat the long haul again at the end. I even called ahead once to see if they would put a cart back there and was told they don't do that. Ugh. Id leave, but don't want to have to move all my stuff, so I guess they have me by the short hairs.