Public Storage Self-Storage Units at 16212 Gothard Street, Huntington Beach, CA

I just rented a storage unit yesterday with Tammie’s assistance. She was super helpful and made the process quick and easy. Would definitely recommend this Public Storage!

Tammie is amazing. She is super friendly, helpful, and very hard-working. She keeps the facility incredibly clean and is always very welcoming.

Tammy is amazing and super fast service

Best storage facility by far! Tammie takes care of everything - this is a well maintained property - She is very nice and friendly. We feel very secure here. Ana was also very helpful in finding us the perfect unit - Thanks again

Leyla did an amazing job and made my move in seamless and easy. What an amazing experience.

Called this location - Bobbie answered the phone extremely rude. Wouldn't give me pricing nor availabilty...continued to give me the run around... (he got upset because I asked him in the beginning not too call me back) - he got a real chip on his shoulder...I was using my business line...I hope they get a new manager...

First time ever utilizing a public storage facility. Pleasant experience with Leyla’s help. With her determination and assistance we went from a difficult transaction by becoming blocked online to obtaining the unit we desired.

Had a great experience renting a storage unit working with Tammie. She was very courteous, friendly & helpful. The location of the facility is very convenient for us, and the storage areas are clean & safe. Wish they opened a little earlier, as we need to access supplies before business hours occasionally, but other than that, please with my experience so far. Thank you Tammie!

I needed a storage unit quickly and checked out all of them in my area. As soon as I went to this location I felt safe and comfortable! Tammie walked me thru the property and explained everything to me. She was so kind and helpful. She made my unfortunate situation so much easier. Amazing customer service.

Tammie was the best person ever. I’m 19 years old and this was my first time renting out a unit and she was extremely patient with me.

Tammie was exceptional in helping me find a storage that fits my needs. She answered all of my questions and provided excellent customer service. I stumbled upon her storage unit on accident because I typed the wrong address on Google maps but I am so happy I did.

Thank you Leyla for helping me with my storage unit. She was very nice and informative!

Claudia was very helpful today getting me an additional storage unit.

Amazing storage facility always keeping it hassle free, cleanliness is at a five star, probably due to their friendly site manager Tammie, this place shows great customer with a friendly staff.

The new property manager Tammie has done a tremendous job. Very helpful and does a great job keeping the place looking great. Keep up the good work.👍

Tammi is amazing!! Love this complex!!

Tammie has been absolutely wonderful from the start! She was very patient and informative, setting me up through the process. She continues to be a joy to see at this location!

She was very friendly and resolve my issues

It was a smooth and easy process and Tammie made it pleasant and enjoyable

Grateful to Tammy for being so accommodating for us when we needed her help. She has made my first experience at renting a storage place very pleasant!

Best Storage experience.Tammie was amazing! She went above and beyond!

Had an amazing experience here being that it was so short notice for me. I came here needing a storage unit ASAP and Tammie was able to accommodate me right away. The entire process took about 5 minutes and Tammie had the whole unit cleaned, and washed, before I even got back with my items. Overall, I was in a bit of a crunch and she was able to accommodate my dilemma and take care of me. Thank you again Tammie!

Tammie was AMAZING!!!! There were no storages in the size I needed. I ended up getting a smaller storage thinking it would be enough. It wasn’t. I tried to go to a different location and no one was there for me to ask questions. I ended up going back to Tammie and literally a storage became available in the time I had left. I was able to switch over to a bigger unit and Tammie took the time to make sure I was ok and that I was satisfied with what I got! Thank you Tammie!!

I can't say enough good things about my experience at this Public Storage facility. First, let me say that Tammie, who is one of the managers was outstanding with her customer service skills. Just very professional and helpful. She represented to me the great length that the Company goes to, to make sure that every customer's belongings are kept safe and secure. Should you have the need, I would highly recommend Public Storage, especially this location.

Just moved here from another storage facility. This is so much nicer. Cleaner and Tammy was very helpful when I first came here. Love the Bluetooth, gate opening easy access. rest room very clean.

This is a nice clean facility with easy access. Tammi is a gem helping me out with setting up storage. I had to swap out for a larger unit but she had it handled in no time.

Tami was extremely helpful in contacting management to reduce my pending increase.

The units are kept very clean and Farzana, the manager, is very helpful in the process for both renting and vacating a space.

Tina was awesome, helped get me the storage in less than 5 mins…

RENT WENT UP AND I CAN NEVER ACCESS MY STORAGE DUE TO STORE HOURS, OPENS LATE INTO DAY AND CLOSES EARLY…RIDICULOUS!!!

I stopped by last week because I'll be doing some renovations this summer and we're in the market for short term rental. I've been shopping around and while extra space was cheaper, Tina made the decision very easy for me. Her personality, enthusiasiam and customer service are well worth paying just a bit more, because I know Tina will make this arduous process of storing that much easier and more pleasant. She was patient with me, she personally took me to look at a few units, shared the features of the facility and answered all of my questions. I'll be crossing my fingers Tina is working the day I come back to rent my unit!

I had some problems with my lock and Farzana was really helpful and turned my day around. Thank you Farzana.

Very nice, the staff is very kind and welcoming.

I just want to express my gratitude for such a great property manager Tina is really on top of her game. She always helps everyone here I'm so happy she works here a few of my friends are looking for storage units based on what I told them about Tina there now thinking about using this this one keep up the good work Tina

How much a month to store a car?

This was my first time getting a storage and i had no idea what i was doing. I needed to get a car moved out of my previous location and didn't know if i could even use public storage to store my car. I first called this location and Farzana was kind enough to answer all my questions, she made me feel comfortable enough that I went ahead and reserved the unit right after the call and once I arrived at this site she went through every single detail with me. Amazing customer service

Farzana the manager was great and very friendly and helpful

Farzana is the best in helping me with all my storage needs. The units and property are alway kept very clean.

LOVE Farzana, GREAT, LOVING AND PROFESSIONAL!

Amazing costumer service and knowledgeable, Farzana was very helpful with all my questions and concerns. Definitely recommend this public Storage location.

Farzana is incredible! She’s professional, kind, and always there to help. We rented a unit for 3+ years and had a great experience with her. Thanks Farzana!

Excellent help from up front, Farzana. Excellent communication and made the move in smooth!

Farzana helped out. Made the process very easy for me. I recommend everyone to ask her for help.

Update: After doing research, it seems Public Storage hires marketing staff to circumvent their feedback ratings. Be aware that they inflate their ratings with fake Google accounts. If you scrape data, you can uncover specific patterns. This review is solely about the corporate offices, not the actual location. It is unfortunate we cannot leave a review only for corporate. It is insanely ridiculous how corporate is raising the storage unit rates 20% within the next month and shortening access hours to the units. In addition, corporate does not return phone calls. I have tried calling for the last five months without a single call back. Oh, and stop with the cut and copy replies to reviews, it is just smoke and mirrors to act as if you care; it’s hilarious!

I had an issue and called Public Storage. I was lucky enough to get a hold of Marco. Marco went above and beyond to help me . I felt like I was really listened to and he was really working for my benefit. Thank you Marco!!

Marvel Marco @Public Storage was wonderful to be helpful thank you very much I hope everyone does their

This facility is AWFUL!!!! They open at 930am and close before 6pm.

Farzana was amazing help! We wanted to change spots and she was able to go above and beyond to help us get the desired spot and even helped with backing the trailer in.

Farzana was very helpful and kind!

Property manager Farzana is very nice and courteous.

Customer service is the most important aspect of any successful company. I was highly impressed with the level of customer service provided by Farzana today. She was outstanding and I want to acknowledge my appreciation for her efforts.

Came to this location to purchase some moving materials. Farzana the manager is very nice and helpful, she helped me figure out all the things I needed to get my things into my new house.

Best storage facility in town. Farzana is always cheerful, friendly and helpful!

This location have served me well and still is. Farzana the woman in charge of this location is very helpful and friendly. Hands down the best experience I have had for my storage needs. Thank you Farzana and public storage for storing my mess.

Farzana she is not Good person

Farzana is great, she provide me a good service every time that I have a question, I liked the app she helped me to setnit up is great.

Farzana was absolutely amazing, she went above and beyond to make the experience seamless!

Farzana gave great customer support. She went above and beyond to rent a unit after I was having issues doing it only. She was great!

Exelent service recived from Farzana. Thank you Farzana.

Farzana did a really good Job!! Im really happy

Farzana was very helpful.

Rented a storage unit today for the first time, Ms. Farzana did a great job showing me the available units and explaining how everything works. Thank Ms. Farzana!. Update: Came into the office Ms. Farzana helped me with the new app, it works amazing. I no longer have to get off my car to open the gate. THANK YOU Ms. Farzana!

Farzana is Soo Helpful! She is always able to fix any problem. Amazing Customer Service. Thank you. Irene Cerna

ANABELL the manager at this property gave us the best customer service we could had ever hoped for. We were having a issue with a different property but she assisted us with so much knowledge and professionalism and went above and beyond. We have found this to be rare in this day and age. She stuck through until matter was resolved. Her services were so appreciated.

Farzana was very helpful and guided me on how to rent online. She was very kind and patient with me and provided me with great service. I recommend this public storage to all my friends and family.

I had a FANTASTIC experience here. Farzana was extremely helpful and walked me step-by-step during the entire process. She also made sure that I understood the ins and outs of storing my vehicle here. The vehicle parking unit I rented had adequate space and I felt secure in leaving it there.

Farzana is very professional and straight forward with the facts, No hidden cost's. I feel my unit is 100% safe with her as she fallows the rules and keeps a close on the property here, i highly recomend this location, Therese H.

Farzana was Very helpful and polite. Great customer service.

I am happy with Farzana. She is a conscientious caretaker. It’s worth renting a space for everyone.

I needed to store things from my rental property I emptied out. Farzana was so helpful in the process. I was so overwhelmed due to the movers since this was sprung on me so last minute and honestly I just needed to someone to be nice to me and Farzana really outdid herself. By far the best public storage stores I’ve been to. Very organized, knowledgeable, and understanding!

Farzana was very helpful in helping rent two units at this location. Have used Public Storage for years and this was the easiest move in ever!

I came to check the property, It was so neat and clean, and farzana was very helpful and friendly and i really liked her service.

Farzana, she is the awesome lady in this store. She is so helpful. Thanks for everything

Run-down facility weed behind an important maintenance. The gate breaks down almost daily. Ritz keep going up higher and higher while the quality of storage goes down lower and lower.

Great service! Farzana was very knowledgeable and helpful. Got me setup in the right space.

Farzana was very helpful and the service was excellent. Also helped me the the App!

John R. was extremely helpful, personable, and friendly. My wife and I came by today to get a storage unit and John answered all of our questions, explained the process, and made us feel welcome. We highly recommend this location and John R.!

Farzana helped me rent a space for my small rv last Saturday. She was very helpful with the process. I am so happy to have my rv right down the street from where I live. Thank you for all your help Farzana!

Manager Annabelle at Public Storage in Gothard street Huntington Beach was excellent. She gave us bottled water while we were loading our things into the unit in a heat wave and saved the day. It took us a while to unload a large truck; Annabelle came by a bit later and gave my little girl (and us) yummy popsicles ....just phenomenal service! I would recommend Public Storage here at Gothard street, they are really great!!!! Anabelle is nice, polite, kind, and amazing. Definitely *****5 Stars***** Review from the heart, Patricia, Kevin and Jessie.

Jack was super helpful getting us set up and settled into our unit. I really appreciate how friendly he was - he took the time answer all my questions. My experience was pleasant and stress free. Thank you, Jack!

This Storage Facility has excellent personnel and service. Usually I have dealt with Farzana. She has gone above board. i.e. once I could not open the door of my unit and she cheerfully helped me.

Great clean location and very well managed. The manager Farzana is always very helpful and professional.

Ms. Garcias showed me the units available, unfortunately not one in size i needed but she was quick to find me one close to what i needed in a nother location closer to my house.. Great customer service and attention to detail... Thank You. Will definitely recomend her services to my friends and relatives..... keep up the great work...

I give this place 4 stars, the only reason it's not 5 st as is is because, like most storage units, it is pricey. Overall it is a great lot, the units and driveways are clean and secure, and the manager, Farzana, is truly amazing. When I originally rented my unit I arrived 15 minutes before Farzana's closing time. There was an issue with the online reservation for the unit I wanted to rent (it wouldn't let me reserve the unit for that day, only the following day, and I had a full trailer to unload.) After talking to corporate, who didn't help at all, Farzana stayed past her quiting time to manually set up the rental agreement and get me into my unit. I'm sure you have seen her name on a lot of these reviews because she's earned each and every one of them. I was very impressed with her willingness to help and how she didn't even complain about working late just to get me into a unit. Farzana is the main reason I rate this place so highly.

Tarzana was extremely professional and helpful. Great employee. And since prices are going up so should her pay. Right.

Farzana was very nice and very helpful a++++ service

Farzana, the Manager at this location, was very helpful. I went in with a specific storage unit in mind, but it was unavailable. Farzana helped me find the right storage unit that fit my needs and my budget. I would highly recommend this location for anyone who is looking for a storage unit.

I recently got a storage unit today. I am extremely satisfied with my experience. Christy was more than helpful and made my transactions easy for me to understand. He answered all my questions that I had. Will come here for my future storage usage if need more space.

My experience at this location was great. Very thorough. Thank you to Farzana for your assistance.

I went to make a payment and the manager Farzana helped me. She made it very easy and simple to make the payment. I would recommend this property if anyone wants to rent a space.

Farzana was great. Thank you!!!

It's good but one of the office lady's bother checking u all the time

Farzana helped me with an issue I was having. She is a very helpful person. Thank you Farzana!

Jesse was efficient, thorough and friendly both in person and on the phone. Customer service superstar. Thanks.

Farzana gave me Excellent service and excellent pricing

Farzana the property manager was really helpful and answered all my questions. The property was also very clean.

The property is clean and maintained. Farzana is the manager on site, she is polite and courteous. It is a treat to stop by and say hello when I need to buy aupplies from the office.

DO NOT RENT A STORAGE UNIT FROM PUBLIC STOARGE EVER!!! They get you in there with a sweet deal to start & then raise the rent every 3-6 months. It's a RIP off. Grounds are clean & its gated so everything is secure.

Thank you Faranza for helping me today and being so friendly. I was in and out in a matter of 15 min and you fixed our account issue. We look forward to getting another unit from u soon as i discussed with you. see you soon.

If you need storage this is the place to go. Farzana is very helpful finding the storage unit you need. Would recommend this place to all my friends. It's been over a year I have had storage here. I'm very happy here Farzana is the best. She really cares about her job and the customers.

I had a great experience at public storage today. The manager Frazana was a great help.

Farzana is the best! Great help. Always clean.

Farzana es muy amable y es buena por ese trabajo

Have had a lovely experience with the nice young lady farazana! All questions were answered and all things solved ... plus a nice environment!!! Thank you for putting a new lightbulb in my unit and going out of your way to help me out!!

Farzana was friendly and helpful. The experience of getting a storage unit there was quick, efficient and hassle free. Very satisfied :)

Lady in the office is very nice and professional

Great service! Farzana is super helpful and very professional!

Greta prices, tidy grounds, Farzana is kind and professional.

Farzana was very helpful in getting my account set up. She was very Professional about everything and handled everything exceptionally well. She was very courteous and polite.

Excellent service by Farzana. Thank u

Thank you Farzana! You are very professional and helpful. If I need storage again I will be back!

Farzana was extremely helpful and keeps the property safe and clean

Well organized, clean and a very helpful manager Farzana!

Excellent customer service.

Good experience @ 16212 Gothard, HB, CA: I couldn't pay bill online this month because my account wasn't showing online. Neither the Public Storage CSR nor the original Georgetown Rd, Indianapolis PM could explain why online account showed in October and didn't show online in November. So, I was a little discouraged as I walked into 16212 Gothard, HB, CA for help. Property Manager (PM) Farzana listened, explained and fixed my account problem in a calm respectful way. Thanking whoever promoted her to PM.

Meet with John at this location. Super nice guy, very helpful.

Farzana was very kind and courteous. Handled business quickly and answered all my questions.

The lady( Farzana) at the front is the best. The places are spacious and they will work with you to get you the best space for the best price. Cannot overstate how nice they are. Thank you.

Fauzana was extremely helpful and detailed when it came to assisting my needs at Public Storage Gothard. She was very professional and responsive when I called the office and asked for help numerous times in the space of a few days. Without her help, our company wouldn't have been able to access our storage unit (due to a broken key) in the space we wanted to. She's incredible and so is Public Storage as a company in general.

Excellent facility very clean the manger Farzana is super nice & friendly Highly recommend

Farzana the properly is very professorial & she made rental process easy while i was stress woth move will definitely recommend this facility becausr of hrr

Hate it

Great service; made it easy to transfer from one unit to the next and on the same day. Thank you for the help!

CUSTOMERS RUN~!! ROBBERS WELCOME! This storage unit has absolutely NO SECURITY ! only one camera facing the office. THEY ALWAYS HAVE BREAKINS ! most people lock their units with 2-3 locks and you'll even see scratch marks and made by robbers! District manager doesn't care, doesn't help. They are notorious thieves themselves. Guess their bottom line is worth more than ethical practices. My unit was robbed in 2-3 days after starting storage with them. Save yourself the hassle and get an indoor unit. AVOID AVOID AVOID

Farzana is a great person she helped me bug time. Ask for her always

Great

Renting a storage unit from here was fairly easy. Farzana helped me out and had great customer service making it easy to move it the same day. I recommended this facility to a friend and he ended up renting as well.

Thank you, Farzana! I appreciate the help and attention to detail. Very professional.

Forzana was a tremendous help and was able to get me into a storage unit for cheaper than what I reserved when it was time for me to purchase. Highly recommend coming here.

THANKS JOHN!!! I appreciate your dedicated time and effort in all my worries and concerns in renting a storage space. You answered all my question and made me feel at ease. Thanks for going that extra mile. Hands down I'll rent and stay at any facility your at. 👍

Fauzana was awesome took care of all my needs was very detailed oriented. She was super pleasant to work with. Would totally recommend her if looking for a great storage place in Huntington Beach. Also very convenient and all the storage’s are all drive up which makes it very easy to access.

The manager Farzana is very helpful and thorough with the whole process from start to finish. The best service I have experienced at a storage facility. The property is also always clean.

My original intention was to only have my stuff in storage for a few months. A few months turned into 9 months very quickly, however Farzana made that time super easy. From the moment she showed me around the space, she was very helpful and informative. Highly recommend! Thank you Farzana for your help!

Farzana was so helpful and friendly. Every time I go in she is always so great. I love this place!

Typical storage facility. Limited hours of access, otherwise a nice place. On weekends carts may be scarce.

Would highly recommend. Farzana was very helpful. Great service

Farzana provided excellent customer service . Very happy with your experience with the storage unit! Will rent again. Bob

I’ve been renting at this facility for a few years now and everytime I come in to make a payment Farzana is always there to ensure I am provided with the best service.

Jon was super helpful in setting up our storage space, A+++ customer service

Very happy with my experience here, Farzana is extremely helpful and made the process very quick and painless. Would definitely recommend

I was looking for a storage facility near my residence, and I found that this location offered a great deal for the 10'x28' unit. Farzana provided excellent customer service as the on-site leasing agent.

Farzana was very helpful to me when I was confused about selecting the right size unit. Easy move-in process. I would recommend this location!

I highly recommend this Location! Farzana at the front desk is always helpful and makes sure I get great service. Thanks!

I have stored my things here for a few months and it is very well maintained. Moved into a small unit today and Farzana was wonderful in helping me! Lent me a hand truck and was very informative and professional. I highly recommend this location.

This location is great. They're fast, helpful, kind, and courteous. Farzana is wonderful. She was a pleasure to work with. Definitely would rent here again.

Farzana the property manager is very kind & helpful & highly professional will definitely recommend to my family & friends

I've been a customer with Public Storage for 6 years and recently moved my storage to this location. The location is well maintained and provides a lot of space to load/unload large trucks right to your storage unit. Customer service is the best I've experienced. Farzana (manager) always provides kind and professional service. ~Mike

We will certainly recommend this facility. The manager, Farzana, was professional, friendly and very helpful. We were dealing with coordinating a very difficult move and Farzana's helpful presence was invaluable. She assisted us to bring a stressful move to a successful conclusion and she is truly an asset to your organization. My husband, Ed, and I are most grateful.

The property manager, Farzana, is the sweetest, most wonderful person ever, who makes sure that the customer is well informed and that he/she has everything they need in order to move stuff into Public Storage. She even brought up things I’ve never heard of that made my move into Public Storage less stressful. I manage multiple restaurants, so I know sometimes it can be difficult with some customers, but Farzana was patient, and mentioned all the information that I needed to know, and also reminded me to make sure to remind her when I’m moving out because she didn’t want me to have to pay for another month if I didn’t need it. So thank you, Miss Farzana, for making this move into Public Storage smooth and easy!!

Pm farzana gave excellent customer service I cam in for couple of boxes but went out with 10 boxes with 10% discount with a buy back guarantee would recommend this place for merchandise & storage

Our stuff is safe

I was there yesterday with my brother kristian and the property manager farzana was very professional and helpful and with her expertise she helped us get the right size as per our needs & made the whole process very easy Will recommend this place to my friends

Manager is extremely rude and unfriendly

Farzana is a helpful manager and she is awesome and her service was fast and friendly. We definitely rent at this place.

Awesome customer service!! Farzana is very professional and very sweet lady. We need more people like her working with the public! She a great asset to public storage. Keep up the awesome customer service Farzana😊 your just awesome!! Thank you for excellent customer service at 16212 Gothard St in Huntington Beach Ca. Tina Howard 😉

Awesome place, nice customer service. Manager is supper nice and Give you all the information you need. Definitely use it again

Hi ,to whom it may concern .I'm Salma rafik I always come to this location to pay my bill and woman name farzana she's the nicest person I ever seen she always say hi very nicely and she have a smile on her face and she make sure I get happy when I get out of the door I'm very happy she's there so you guys have to love her the same thing thank you .

Faezana was very helpful, knowledgeable and pleasant

Farzana Good help with renewing my unit rental

Farzana was very helpful with explaining all the options available to me on what storage unit I should rent. The service was fast and friendly. It was a better experience than I've had in the past with renting storage units.

Farzana was extremely helpful when I needed to make my payment she helped search for my account number and provided with me excellent service. When I rented at this facility in the past the place and staff were top notch.

Good, seamless experience. Farzana was very helpful and kind. Made the move in process very easy.

I was very pleased with the help that I got from Manager Farzana I would refer this public storage to my friends & family

Had a great experience with Sindy. She got me set up with the perfect space to store for my business. Coolest personality, professional, most of all hard worker. She definitely cares about the appearance of this place . Never have I rented in a place as clean as this public storage. Even the public restroom was spotless clean when I used it. Props to Sindy , for making this place the best storage option in HUNTINGTON BEACH

My car turned off right at the entrance and Cindy was very helpful

Sindy was a great help:)

I came to Public Storage and Sindy helped me out and she was great

Cindy was do helpful, kind and professional - she was very patient in answering all my questions and providing information on vacancies. The other on-site manager, Farzana, was very helpful and kind too.

STAY AWAY from this location. very unprofessional customer service. I moved out on the Sep 29, I told *MARIA *( the manager on site). She said everything will be taken care off. I waited and waited never get cancel confirmation email. I gave *MARIA* a call and it was Oct 4 to follow up, she said I would have pay for the whole month of October for an amount of 258$. It was her fault that she forget to cancel my unit or it was her intention to waited for it to get to October so they can charge me for another month. I called *KEN*( Vice president) he defense for his employee’s fault and still want me to pay for the whole month. They also threaten me if I dont pay they will “send to collection” which will hurt my credit. Never rent from Public storage anymore.

Sindy was very helpful, nice, and gave a speedy, easy checkout process.

I had an amazing experience with Faizana. She promptly returned my phone call, was available for an immediate appointment and provided thoughtful, useful advice about picking a unit. She was so warm and welcoming and I felt confident renting a unit knowing that she will be there to help with any issues.

Thanks to Farzana my experience was so fast and easy at Public Storage. Other places I had called were so pushy just to sell but Farzana took the time to answer all of my questions and helped me to choose the perfect size storage for my belongings.

i was very pleased with the help that i got from manager Farzana. she was very helpful on showing me different storage units. i would refer this public storage place to anyone i know because of her at the office, great job.. keep up the strong work

Farzana! Farzana! Public Storage is lucky to have someone that understands customer service! Go-to storage for HB.

Someone stole from my unit and the management didn't give two sh*ts that day.

If I could give zero stars I would. This particular location is very unprofessional and does not help its customers even after 6 calls and voicemails left with Amber, Kenneth, Julie and Monique. I closed my storage out on August 4th after speaking with their property manager Matt. He noted if I close out my unit and pay by the 10th of any given month I would avoid a late pay and be able to close my unit out with out any additional charges. Once I asked a different Property Manager to close me out on the 4th she noted if I don't pay the full amount "They would ruin my credit and send the balance to the creditors." Frist of all I was actually going to downsize to a smaller unit but I could not even detail what I wanted beyond the threats and lack of respond from Public Storage corporate. It took Amber and Tiffany 10 days to call back after speaking with Julie, Monique and others. Don't use them and you wont have to deal with them. Let them up sale and rip someone else off.

Awesome customer service!! Farzana, the property manager gave us excellent customer service. She was very friendly and easy to talk to. This was our first time renting a public storage and we didn’t know the whole procedure. However, Farzana guided us through the whole procedure, gave us an awesome deal on the unit, and made sure we were satisfied. Now we have been renting the unit for one months and we don’t regret our decision. The units are very spacious, clean, and easy to access. Lastly, I would like to thank Farzana for giving us great customer service and making the process much easy for us.

Keith in reservations/call center was probably the least helpful person I've ever encountered when calling a company with an inquiry. IDK if he is bound by a code of secrecy but he claimed to not know when they conduct auctions . He also refused to give me the direct number to the Huntington location. Most disappointing.. Thumbs down for Public Storage today.

Farzana provided us an excellent customer services and it was awesome experience at this Public Storage facility in Huntington Beach, CA. I appreciate the convenience, safety and suggestions that I received from her. She is very helpful person. Storage units are very clean easy access and very well organized. I will definitely recommend this storage to my family and friends.

Great customer service! Farzana, the property manager, was very helpful and friendly. She went out of her way to explain everything and make sure the move in/out process was easy and convenient! Seems like a very nice place to rent a unit.

Farzana is professional, courteous, and helpful. I am very pleased with my experience at this facility.

Farzana is very helpful and efficient in establishing my rental at this location. I am very pleased.

I have been renting space at this location for over a year. Farzanna has been an amazing manager from the set-up and through the entire experience. She's very helpful, friendly and professional. I feel very safe working at my unit, and the grounds are always very clean. My time renting there with Farzanna has been a terrific experience~ Sincerely!

Nice place and clean i like

Farzana helped us moved in quick.

Simple and very fast service with Farzana

Farzana was very helpful with our storage needs. She gave us a good deal and was very pleasant

Farzana was very helpful

Farzana was very nice, helpful, and efficient.

Farzana was very helpful and made the process quick and painless.

The best customer service around Farzana is amazing!!!!

Destiny Coleman is very helpful. She is an asset to your business!!!

Farzana was really helpful and a pleasure to work with

My live and I rented one of the largest units in Public Storage at Gothard and Edinger in Jan. 2018. We are doing house cleaning and need a lot of storage spaces for at least two months or maybe more. Fortunately the initial price was good and we can afford to rent this unit a little longer so we can take more time to work on the stored items. This unit is located next to a fairly classy neighborhood seems to be very safe even late in the evening. (of course you should always be alert and aware of your surroundings.. The manager, Forzana, a very nice, sweet , and helpful lady. By the way, our unit is very clean and so far we have encountered no problems. I will definitely use this branch again in the future in case I need storage space again. Andrew Dea

Farzana is always polite and helpful

Farzana was so great and helpful. She was very knowledgful and informative about all the storages and units. I couldn’t have asked for better service because she was the best.

I’ve been at this facility for 15+ years, and it’s the best location. Love the people there. Farzana is always lovely and happy to help, and she keeps the place very clean. I’ll be a customer / tenant for many years to come.

Farzana was great. Showed me the space and got me checked in quickly.

Farzana was the best! She is knowledgeable and very professional. I am so happy that she runs this location. It makes me feel secure that she is on site most of the time.

I am very happy with manager Farzana and also I will recommend this place to anyone who needs.

Dirty

I went to get a quote for the storage property but I wasn't sure if I could leave my stuff there. I was skeptical until Farzana convinced me that it was a great investment! I haven't regretted my decision yet!

I am extremely pleased with the friendly and professional service from Farzana. I will be sure to recommend this place and her assistance!

Last week, when I was moving out of my family home to a new place in DTLA, i bought some Boxes from Farzana. She gave me a great deal on a bunch of boxes and it will make my move easy

Went to the property,Manager FARZANA was very nice,I bought few boxes and some other merchandise,she gave me a very good discount,the property was very clean,I would recommend this property to any one who needs a storage unit.

Went in to check if they had rv storage they did not at this location but the person that helped me out was super helpful and found me what i needed not too far away brennen is the awsome very very helpful

I love this place. Property always looks clean and they have prompt customer service always go above and beyond for people she is super careing person amd public storage is lucky to have her. Thank u Farzana for always being willing to help.

We had a complicated request and Farzana helped us get it handled with ease. A few weeks later, had more things to handle and Farzana was prompt and courteous. They run a tight ship over there.

Farzana was very helpful and did a great job of explaining things since this was the first time I have ever used a storage service. I highly recommend!

Excellent customer service by Farzana, thank you!

Farzana was fantastic with setting up my account. Quick and easy.

Expensive

I came in today to inquire about the property and prices for the units, I was helped by Anwar who was very genuine and took the time to walk me through the property and properly explained all the rules. I am still trying to decide as I might not be moving just yet but when I need a space I will definetly come back. Thank you for the excellent service!

Outstanding Service here thank you to Marlin.

I have a unit under my company's name at this property,I often go the there,as always see Anwar,my sister wanted a unit as she was moving,I took her to this property far a unit,Anwar helped got a unit with a good deal,Thank you

I went to this property to rent a unit,Anwar the manager at the location showed me couple of units and explained me the price and promotions,I rented the unit,Anwar was very helpful and I got a very good .

By far the best public storage location I've been to, Anwar the property manager was super nice and helped me with all the things I needed.

Thanks to manager Anwar I got a good deal and excellent customer service,he is very polite and very knowledgeable,I would recommend this property to any one in need of storage.

Was help by Shelby, it was a very nice smooth transaction, very helpful on complying on my needs and very professional. I highly recommend this staff.

The service here was very good. The manager Farzana was helpful and informative.

Awesome place...had a unit i needed and the Manager, Farzana was a very nice person

I had never rented a storage unit before in my lifetime. I would just like to say what a great experience i had. The manager Farzana was very helpful with the whole process and was very professional. I would highly recommend this facility to everyone.

I have used Public Storage in business for years now. Today I was in an incredible rush and now that I can take time to relax I must take a moment to say just how pleased I am with property manager Farzana. She located my accounts and processed my payments in record time. I have NEVER seen anyone (except for me of course LOL) so good at their job. THANK YOU FARZANA! Its a joy to do business with you.

I went in the office today and was greeted by a beautiful office manager named Heidi. She asked me to write a review about my time here at public storage. Well here it is, all of the workers I have met here are so nice, helpful, and professional. They take the time to listen, like today when I was talking with Heidi about some ants near my unit. I felt like she really care about what I was saying, she immediately went out and sprayed ant killer, then she thanked me for bring it to her attention. This is why I like this company, it's customer service is top rated, which we all know good customer service is hard to find.

The staff was very helpful Katie was very patient with me and answered all of my questions about the property. I felt like I was important and I would recommend this storage to all my friends. If your looking for a storage, see Katie and you will not be disappointed..

friendly fast service. 5 star

Today was a rough day, moving sucks! I was helping the in-law's move and since they're new place is much smaller we had to storage the extra stuff until they can look through it. Oh boy, was my mother in-law in a bad mood all day. Heidi made her feel at ease and helped her understand everything she is so nice, she even put my mother in-law in a better mood. It made moving into the storage better.

Maaaan. Michael was such a great help. He is an essential part of the team. KEEP IT UP BROTHA!!!! UR DOING VERY WELL!!!

Katie helped us out and was very patient and was able to answer all our questions. Great customer service. Thank you Katie!

Came in to get a storage unit. Unfortunately these units were too big for what I needed. Heidi the front desk lady was very helpful in assisting me. She directed me to another public storage that had smaller units that would fit my needs. She was very kind and professional. I would recommend this public storage to anyone that needs kind, friendly, professional help with a storage unit.

This property is great. they are friendly and knowledgeable. i've had many changes to my storage needs and each time i was presented with a problem that i had to solve, Katie was able to help me work out a solution. I've changed unit sizes a few times and it never cost me anything above the normal rent that would have been incurred. Katie is a pleasure to work with and i've already suggested this location to some friends for their storage needs. thanks Katie!!! sincerely, don

Awesome service! Thank you Katie!

Came by looking for place to store my stuff for next month. The manager there (Wes) was very helpful and showed me spaces even though he knew I wasn't going to be getting a space till next month. Great customer service.

I visited 16212 Gothard Street, Huntington Beach and met Farzana. She was very friendly and attentive, I could not have gotten better service. She was polite and great. I would recommend this property to our friends and business circle who is in need of storage.

So i had the day from hell dealing with my bank....i literally sat in the parking lot for 6 hours on the phone getting an error off of my account so i could pay to get a storage unit. Had it not been for COURTNEY...i would have ripped out every hair in my head. She kept checking on me and kept saying, when your ready, i will be ready for you and its 5:40pm now and i am now a keyholder of a storage unit here . She never once made me feel like i was annoying or that it was time to wrap it up. She was kind, patient and i wish Thursday was everyday...thats her only day at this location. Thank you Courtney for helping me get through this day...oh and i need to give you your phone charger...yep, she saved me there too!

Farzana was awesome! She really made sure I had everything I needed.

Karen was a great help and I'll definitely be back.

Karen was really great. She helped me out a lot. I will definitely recommend this place to my friends.

I love this location kurtis is awesome! He has all ways gone out of his way to help me and answer any of my questions. Couldnt ask for better customer service.

Came in to find a place to help a friend and karen went above and beyond to help us find a unit to fit our needs. She's always looking out for us and always friedly, and even recommend a place to eat sine we were new to the areas, awesome chick.

Very friendly and helpful staff. Juan was very professional and helped me chose a great space at a great price. I would definitely recommend Public Storage to my friends and family.

Karen was very professional in renting my unit. She helped in selecting the right unit for me. She made my day less stressful by being caring, friendly and professional. I came to the right location. Thank you very much.

kurtis was a great help. I came in looking for a small space unfortunately this location didnt have any but kurtis made a point to find the closes location with the best price. Thank you for the outstanding service

Rented a unit today with a friend and Karen helped us out. SHE WAS QUICK!! Yet explained everything one of the best customer service experiences I've had in ages. I really like this location because it's clean, I feel my stuff is safe there, and your excellent manager Karen, she made the difference, you are a bit pricey but karen made me want to stay. THANK YOU KAREN:)

Clint was great. friendly, informative and efficient They certainly have my recommendation

Had one of the best experiences at this public storage with Karen, just her personality her professional demeanor and her good attitude make her an asset to your company. I came in to make a payment and inquire about the vacating process and she took the time to find out why I was vacating and offered me solutions to cut my bill down to something I can afford. I rent at different public storage but the pleasant experience I had with Karen and the cleanliness of this particular site made me want to move my stuff here. Thank you Karen for making my day a little easier and I will be seeing you again soon !

Farzana was very helpful she explained the contract very throughly She is very nice and this location is very convinent.

Kurtis was sweet and super helpfull. He made the process so much easier and took the time to answer all my questions.

Excellent customer service from Karen, hard to find that anymore, glad we came here.

HORRIBLE!! MGMT DISCRIMINATES! My daughter leased a 10x30 unit here for an emergency move out of a BAD situation. After seeing my "neighbor" at his unit (with his car & his dog) EVERY time I came or went for several consecutive days, I asked him point blank, "Do you live here?" He said, "Yes. There's a few others too. The manager [Farzana] knows & even leaves the bathroom open for us." Over the next few weeks I observed exactly that for myself ... he and three other homeless persons living in their units. At night this place is like a private party with music blaring, beers, dogs running freely, etc. My new residence fell through, leaving me homeless as well. In trying to sell my belongings to get by, I spend most of my time there now, and lately with my dogs too. But Farzana's leniency doesn't apply to me!! EVERY DAY she is harassing me, yelling at me, accusing me of things I didn't do, and threatening to kick me out. WTH?!!!! Yes, I have bent a few rules, I admit, but she didnt enforce ANY rules on the others (guys, btw. Hmm). Yesterday I got a verbal 30-day notice to vacate. No amount of pleading my hardship was considered for a second. And today one of the guys living here accused me of stealing and making my dog poop by his unit (both untrue!), so without asking my side or giving me a fair chance to speak, I was told to leave the property immediately or they were calling the police! They even disabled the gates completely so I can't get in tonight. IF THEY LIKE YOU, YOU & YOUR DOG CAN LIVE HERE AND DO WHATEVER YOU WANT! IF THEY DON'T LIKE YOU, THEY ARE CONSTANTLY HARASSING & ACCUSING TO FIND A WAY TO LOSE YOU. THERE IS SO MUCH WRONG & UNFAIR AT THIS PLACE! SAVE YOURSELF THE DISCRIMINATING FAVORITISM -- DON'T COME NEAR THIS PLACE!!

Farzana , the manager is fantastic. She is very polite, courteous and an asset to public storage. When I called her re a unit, she went over all the pricing and also checked near by location for a larger unit at a better price. No wonder public storage is doing so great w employees like Farzana ! She deserves more than five star rating.

Excellent service, friendly staff, especially Frazana who keeps the facility clean. Would recommend this location highly.

Comfort of the knowing fact that I am gonna have something safe and insured and someone will be watching it as well

I was given a great deal on a storage unit on very short notice. Farzana was even able to give me a better deal than the one that I found online! I would totally recommend this location to anyone looking for a great deal on a storage unit.

They are always friendly and willing to help at this location, especially Clint, he keeps it real and always has an elevating character. Best storage facility I've yet to encounter.

A friend and I have stored with public storage and found the experience to be very positive. Clint helped us when we were moving out. He was informative as to what needed to happen and the move went smooth. He did ask what he could do to keep us, but we got our new place. We would recommend public storage to all in need. J.

had no problems here. great staff. they are nice and helpful

Maria was great.

Well the time has come for me to find storage space again. Hurray for moving. I'm a returning customer to Public Storage. Never had an issue in the past, just that the attendant at the prior location was... Odd. For me, proximity and convenience are key. Price and availability of someone to talk to are the other two factors. Just recently I hit this location on my way home - the one on Gothard near Edinger in Huntington (I think I clicked on the right one... Didn't I?) - I just wanted to see how much I was going to get reamed before leaving my things in the hands of a garage attendant who couldn't care less. ANYWAY - Cindy was the chick behind the counter this go around - and after seeing the other reviews on here, having been to the location, I can understand why she's mentioned on here already. I give credit where credit's due: Cindy was more than supportive about my concerns: security, availability, cost – and when this button pusher was brought up (cost) she called around to other storage places to see if I could get a better deal elsewhere, which was a nice touch. I can't rate the storage experience of this location, yet, but I can say that the customer service was awesome enough to make me want to come back and check it out a second time when I make my transition.

Highly Recommend! They made it extremely easy on me to compare rates when I decided to go with a larger unit! Out of my multiple experiences with public storage- I rate this the highest!

We used the facility for 2 months, went to check out & was told "okay, good to go!" Nothing was said about an EXIT BILL. They started to harass us shortly thereafter that we never checked out and received an EXIT BILL. We complained to management that we were were told "good to go" by the manager on duty. Lo and behold, they have now turned us over to collection and want MORE MONEY from us. Complaints have fallen on deaf ears. WE WILL NEVER RENT FROM PUBLIC STORAGE AGAIN AND WILL TELL EVERYONE WE KNOW HOW POORLY THEY ARE MANAGED.

I highly recommend this Public Storage. I have had space here for almost two years. It took a while to find a place that offered high ceilings. The place is always kept clean and find Ashley to be extremely kind and helpful. Highly recommended.

Recently I rented a storage unit at this property. I was very pleased with the customer service Ashley, the Manager, gave me. She was extremely professional and greeted me with a smile. That was important to me because some businesses do not seem to care about the clients. I have nothing but good things to say about this Public Storage facility. Good job, Ashley. Keep up the good work!

Very pleased with Ashley the Manager who helped us get the best price and location of our large unit. She seemed very knowledgeable of what Public Storage had to offer and very happy with her job.

Thanks Cindy. Thanks for all your great customer service Great friendly storage unit

I have had nothing but wonderful customer service from Cindy and ashley. The property is always clean and easy to access. Great!

The entire staff at public storage rocks. Ashley and Clint are always nice, efficient, and informative.

I was in California last week inquiring about storage that I will be needing in a few months when my company relocates me there. I spoke with an employee named Cindy that was so helpful and informative. So much so that I have one less stressful moving issue solved and can relocate knowing that I will have less to deal with when we arrive. She was terrific and is a great example of what good Customer service should be.

My experience has always been good. I have only dealt with Ashley but each time I have she was always helpful and her customer service is great. She always has a smile on her face and greets me with a big hello.

Allways a a pleasure, one of the better and more safer storage units to store my stuff Ashley should get a raise

I currently rent a space at the gothard and edinger location. I'm only renting for a month because my house is almost ready, but the month that I've been here has been great! Ashley in the office ROCKS! She always has a smile on her face and is always very helpful. If I ever need storage again I'll go see her!

I went into public storage this afternoon needing a 10x10 unit. I spoke with the manager Ashley. Ashley was very helpful! She asked me exactly what I was storing to make sure I really needed a 10x10. She showed me a smaller size because she didn't have a 10x10, and explained that with her ceilings being higher I could make the smaller unit work. Unfortunately my largest item would not be able to fit through the standard door and I needed a roll up door. Ashley went back into her office and looked at other public storage companies in the area and found me one! She went above and beyond to help me! When she could have just said no I don't have one, she took her time to help me find one somewhere else. I didn't rent with her today but am on my way to where she found me a unit, and if I ever need storage a second time, I will come back to see Ashley.

Great experience, Ashley Russell was very helpful. Thanks.