Completely satisfied with my rental process. Tammie was extremely helpful and answered all my questions
Tammie was awesome and very helpful ..Thank you again..
Tammie, is a nice property manager at public storage, she’s very respectful and shows a welcoming approach to myself and my kid. Thank you Tammie for your hard work and friendly approach to us as customers and for a good experience renting storage space from professional management at your public storage facility.
Tammie there was very helpful. got a unit to small, was able to transfer me over to my bigger unit needed
Tammie was so extremely helpful when I moved into my unit last weekend. The consistent communication made the process so easy and smooth.
I really love Public Storage in the City of Huntington Beach on Gothard. Not only does it offer safe secure storage with electronic gate but clean premises and Friendly Customer Service by Tammy. Having her here makes a brighter day and a reason to smile, she is very knowledgeable and makes us feel very welcomed. Thank you for having such great Staff -"Tammy" we really appreciate it and feel great knowing our prized possessions are in good hands. Sincerely Irene & Rod.
Tammie was super helpful and nice
Tammy was extremely rude and is never avaible. Worst experience Ive had in years.
Tammie continues to give me great customer service. She’s always available to help me even after hours when I have forgotten to lock my unit. I currently have 2 units there. Great location and the grounds are always kept clean.
Tammy is Soo Helpful! She is always able to fix any problem. Amazing Customer Service. Thank you so much Tammy for all you do, you make keeping all my treasured items always from home a good experience.
Irene Cerna
Management are all great👍🏼
Facility clean👍🏼
Only thing is gate hours
Good morning this is my second update with you.
Just want to say management Tammi Is awesome. 24 seven each and every time I arrived, she’s been helpful and every way she keeps us establishment, spotless and always willing to help everyone
Please don’t change it there except your gate hours just kidding thank you bye
I was going over some of the reviews and thought 1 of them was hilarious I know for a fact that Managment “Tammi” has never shown a bad attitude or negative in any way Sounds like this individual has other issues
Tammie es buenapersona yo recomiendo
I just emptied out my storage unit, I’ve had it since January, Tammie was been a huge help! She gave me all the info i needed when i got the unit, and was very kind today when I told her I finally found a home to put my things in. 10/10 recommend this location because Tammie made everything easy for me!
Tammie was super helpful when I was having trouble renting a unit. She was kind and answered all questions I had!
Super experience since the first day I began my storage commitment with Public Storage HB gothard location. It all had to do with the manager #Tammie who has always given the feeling of above and beyond service even on the most simple tasks of only answering my questions. Hard working and seems to keep the other team up with their game too. Clean facility and it's always been easy... 👍
Tammie, rocks she is always very knowledgeable and friendly. She is a joy to have as a property manager. This property is very clean, quite, and easy to get in and out of.
Farzana, you deserve the recognition you get truly are the best! Thank you!
Mariah was helpful with any questions the week I had before moving in. Tammie went above and beyond to ensure I had a painless experience when I arrived.
I’ve rented with Public Storage in the past, but haven’t met anyone at the other locations as helpful and friendly as Mariah at the Huntington Beach (Edinger and Gothard) location. She explained the contract fully and took the time to walk me to my new unit and made sure I understood the new lock she provided. Thanks Mariah!
Tammie is so patient, helpful and professional. She stayed half an hour past closing time to help us complete process to rent space. We appreciate the support and professionalism.
Tammie was so sweet and helpful! Great place with great prices, 10/10 recommend!
Tammy was the most amazing Manager of any storage facility I have ever been to.
I had a great experience. Mariah was awesome. I've struggled at other facilities. Come here if you live in HB. Ask for Maria. PS. This co needs 10 more Mariah's !!!
It's my very First Time renting a storage and Wow Mariah at the Front Office was AMAZING !!! She gave us complete info about Everything that we needed to know about this place and more !!! Great Smile,Attitude, friendly, and Knowledgeable. We need More people like Mariah Everywhere ...
Thanks Tammie, the manager helped us with our needs very well, this is not a full review of the facilities and how they are run, but good job Tammie.
Tammy was very helpful and knowledgeable. move in process took about 5 minutes....Awesome!!!
Just started renting here and have truly enjoyed my experience. Tammy made the entire process seamless and simple. I could tell she really likes her job.
Mariah was fantastic we had problems downloading app and uploading my information. She kept me from losing my cool and throwing my phone because of her personality , coolness, tenacity I would rate her a triple plus ten. Christina was an amazing help too she knew all the right stuff thank you both
Great experience and help from Tammie. She helps me make my first time very easy and smooth. I recommend.
I had the best experiance at this location Tammie was beyond great she took care of me and made the process so easy if you need storage come here
Mariah was very helpful and showed me everything I needed to know about my storage unit and prevent any possible theft
Mariah is an amazing person to work with!! She explained everything calmly and helped during the whole process. 😍
Great Facility!! Tammie was very helpful in getting g me set up. I Highly recommend this location.
Thank you Tammie for excellent service and great attitude. I went to look at storage unit today at this location, we met with Tammie and she gives us such a great service and care. She made this process so nice and easy, thank you so much Tammie for everything.
Wow! Tammy went above and beyond for me..management material. It's the people person that sets the tone of a big business and she deserves the credit. She has heart for my situation. Mariah did too! Thank you. Public Storage Execs are getting it right with people who care. Peoples possessions matter. It's the sensitivity that wins me over on choosing a facility. Thank you Tammy, and Mariah.
I took my dad in to rent a storage unit and had such a wonderful experience. We got there right before close and thought I would get turned away, but Tammie stood and greeted us! She was so patient to answer all our questions. She walked us through the whole process super clearly, and even the awesome app to make it even easier! The property was clean and our space is perfect! Thanks for making a normally stressful experience so simple!
When you come here ask for Tammy. She is the most helpful employee. Great location to have a storage unit.
GREAT STORAGE FACILITY. EASY ACCESS . ALWAYS CLEAN AND NEVER CROWDED. TAMMY IS THE BEST.
Loving this location. My unit is so spacious and convenient with drive up access. Tammie is so helpful and thoughtful, she goes out of her way to make sure my experience is 5 stars.
Tammie was amazing
Greeted me with a smile and made the process just about seemless
Will be referring anyone in the area to this storage place.
Tammie is a Rockstar. Thank you for all the help
If you decide to use Public Storage in Huntington Beach, I highly recommend the storage at 16212 Gothard and ask for Tammy. She was absolutely fantastic, when helping me at this site. She was really patient and very kind answering all my question. It’s rare to find something who will provide awesome customer service.
Leyla did an amazing job and made my move in seamless and easy. What an amazing experience.
I've now been renting here a couple of months and have had an amazing experience thus far. I want to add that Tammie does a great job at keeping the property clean and secure. She is super friendly and helpful.
Leyla, she is the best ! Best to go for for the best/accurate information . Really kind, sweet, and welcoming.
I just rented a storage unit yesterday with Tammie’s assistance. She was super helpful and made the process quick and easy. Would definitely recommend this Public Storage!
Tammie is amazing. She is super friendly, helpful, and very hard-working. She keeps the facility incredibly clean and is always very welcoming.
Tammy is amazing and super fast service
Best storage facility by far!
Tammie takes care of everything - this is a well maintained property - She is very nice and friendly. We feel very secure here.
Ana was also very helpful in finding us the perfect unit - Thanks again
First time ever utilizing a public storage facility. Pleasant experience with Leyla’s help. With her determination and assistance we went from a difficult transaction by becoming blocked online to obtaining the unit we desired.
Called this location - Bobbie answered the phone extremely rude. Wouldn't give me pricing nor availabilty...continued to give me the run around... (he got upset because I asked him in the beginning not too call me back) - he got a real chip on his shoulder...I was using my business line...I hope they get a new manager...
Had a great experience renting a storage unit working with Tammie. She was very courteous, friendly & helpful. The location of the facility is very convenient for us, and the storage areas are clean & safe. Wish they opened a little earlier, as we need to access supplies before business hours occasionally, but other than that, please with my experience so far. Thank you Tammie!
I needed a storage unit quickly and checked out all of them in my area. As soon as I went to this location I felt safe and comfortable! Tammie walked me thru the property and explained everything to me. She was so kind and helpful. She made my unfortunate situation so much easier. Amazing customer service.
Tammie was the best person ever. I’m 19 years old and this was my first time renting out a unit and she was extremely patient with me.
Tammie was exceptional in helping me find a storage that fits my needs. She answered all of my questions and provided excellent customer service. I stumbled upon her storage unit on accident because I typed the wrong address on Google maps but I am so happy I did.
Thank you Leyla for helping me with my storage unit. She was very nice and informative!
Amazing storage facility always keeping it hassle free, cleanliness is at a five star, probably due to their friendly site manager Tammie, this place shows great customer with a friendly staff.
The new property manager Tammie has done a tremendous job. Very helpful and does a great job keeping the place looking great. Keep up the good work.👍
Tammi is amazing!! Love this complex!!
She was very friendly and resolve my issues
Grateful to Tammy for being so accommodating for us when we needed her help. She has made my first experience at renting a storage place very pleasant!
It was a smooth and easy process and Tammie made it pleasant and enjoyable
Best Storage experience.Tammie was amazing!
She went above and beyond!
Had an amazing experience here being that it was so short notice for me. I came here needing a storage unit ASAP and Tammie was able to accommodate me right away. The entire process took about 5 minutes and Tammie had the whole unit cleaned, and washed, before I even got back with my items. Overall, I was in a bit of a crunch and she was able to accommodate my dilemma and take care of me. Thank you again Tammie!
Tammie was AMAZING!!!! There were no storages in the size I needed. I ended up getting a smaller storage thinking it would be enough. It wasn’t. I tried to go to a different location and no one was there for me to ask questions. I ended up going back to Tammie and literally a storage became available in the time I had left. I was able to switch over to a bigger unit and Tammie took the time to make sure I was ok and that I was satisfied with what I got! Thank you Tammie!!
I can't say enough good things about my experience at this Public Storage facility. First, let me say that Tammie, who is one of the managers was outstanding with her customer service skills. Just very professional and helpful. She represented to me the great length that the Company goes to, to make sure that every customer's belongings are kept safe and secure. Should you have the need, I would highly recommend Public Storage, especially this location.
This is a nice clean facility with easy access. Tammi is a gem helping me out with setting up storage. I had to swap out for a larger unit but she had it handled in no time.
Just moved here from another storage facility. This is so much nicer. Cleaner and Tammy was very helpful when I first came here. Love the Bluetooth, gate opening easy access. rest room very clean.
Tami was extremely helpful in contacting management to reduce
my pending increase.
The units are kept very clean and Farzana, the manager, is very helpful in the process for both renting and vacating a space.
Tina was awesome, helped get me the storage in less than 5 mins…
RENT WENT UP AND I CAN NEVER ACCESS MY STORAGE DUE TO STORE HOURS, OPENS LATE INTO DAY AND CLOSES EARLY…RIDICULOUS!!!
I stopped by last week because I'll be doing some renovations this summer and we're in the market for short term rental. I've been shopping around and while extra space was cheaper, Tina made the decision very easy for me. Her personality, enthusiasiam and customer service are well worth paying just a bit more, because I know Tina will make this arduous process of storing that much easier and more pleasant. She was patient with me, she personally took me to look at a few units, shared the features of the facility and answered all of my questions. I'll be crossing my fingers Tina is working the day I come back to rent my unit!
I had some problems with my lock and Farzana was really helpful and turned my day around. Thank you Farzana.
Very nice, the staff is very kind and welcoming.
I just want to express my gratitude for such a great property manager Tina is really on top of her game. She always helps everyone here I'm so happy she works here a few of my friends are looking for storage units based on what I told them about Tina there now thinking about using this this one keep up the good work Tina
This was my first time getting a storage and i had no idea what i was doing. I needed to get a car moved out of my previous location and didn't know if i could even use public storage to store my car. I first called this location and Farzana was kind enough to answer all my questions, she made me feel comfortable enough that I went ahead and reserved the unit right after the call and once I arrived at this site she went through every single detail with me. Amazing customer service
Farzana the manager was great and very friendly and helpful
Farzana is the best in helping me with all my storage needs. The units and property are alway kept very clean.
LOVE Farzana, GREAT, LOVING AND PROFESSIONAL!
Amazing costumer service and knowledgeable, Farzana was very helpful with all my questions and concerns. Definitely recommend this public Storage location.
Farzana is incredible! She’s professional, kind, and always there to help. We rented a unit for 3+ years and had a great experience with her. Thanks Farzana!
Excellent help from up front, Farzana. Excellent communication and made the move in smooth!
Farzana helped out. Made the process very easy for me. I recommend everyone to ask her for help.
Update: After doing research, it seems Public Storage hires marketing staff to circumvent their feedback ratings. Be aware that they inflate their ratings with fake Google accounts. If you scrape data, you can uncover specific patterns.
This review is solely about the corporate offices, not the actual location. It is unfortunate we cannot leave a review only for corporate.
It is insanely ridiculous how corporate is raising the storage unit rates 20% within the next month and shortening access hours to the units.
In addition, corporate does not return phone calls. I have tried calling for the last five months without a single call back.
Oh, and stop with the cut and copy
replies to reviews, it is just smoke and mirrors to act as if you care; it’s hilarious!
I had an issue and called Public Storage. I was lucky enough to get a hold of Marco. Marco went above and beyond to help me . I felt like I was really listened to and he was really working for my benefit. Thank you Marco!!
Marvel Marco @Public Storage was wonderful to be helpful thank you very much I hope everyone does their
This facility is AWFUL!!!! They open at 930am and close before 6pm.
Farzana was amazing help! We wanted to change spots and she was able to go above and beyond to help us get the desired spot and even helped with backing the trailer in.
Farzana was very helpful and kind!
Property manager Farzana is very nice and courteous.
Customer service is the most important aspect of any successful company. I was highly impressed with the level of customer service provided by Farzana today. She was outstanding and I want to acknowledge my appreciation for her efforts.