Public Storage Self-Storage Units at 17173 Valley Blvd, Fontana, CA

My 3-star rating is NOT in relation to the customer service I received from the property manager, Joselyn. Joselyn was GREAT! She assisted me with my storage rental. She was very nice, informative and knowledgeable. My 3-star rating is because when I arrived at the rental office to complete the rental process (due to a glitch in the company’s website which prevented me from completing the entire process online - an entirely different complaint), the door was locked and there was no sign of anyone and I was unable to reach anyone by phone. I had a 10 am appt., but I didn’t arrive until 10:45 am. After an hour of the PS telephone customer service rep trying to reach someone, it turns out Joselyn was in a mtg. with some corporate folks. My issue is with the COMPANY - not Joselyn. It seems ridiculous and unacceptable that there is no backup person or assistant who can manage things if the prop. mgr. is unavailable for whatever reason. There needs to be at least TWO PEOPLE in the office to handle things. IMAGINE if today had been my official moving day with my movers who are getting paid by the HOUR, and I had to wait almost an hour to be helped??? PS Storage would be paying for a portion of moving fees! Get your website glitches fixed AND hire additional staff.

La señorita que me atendió el día de ayer, Sábado 16 de Septiembre, fue muy amable y cordial. Me contesto todas mis dudas y preguntas que tenia al respeto de sus instalaciones. Lo que me gustó más fue que aunque ella misma me dijo que no era fluente en el español, trato de explicarme y yo entendí perfectamente todo lo que necesitaba saber de sus instalaciones. Quede conforme con sus atenciones y el trato que me dio la señorita Emilee. Muchas gracias.

Joselyn was very helpful

Property manager helped me lower my rate and made sure I got the great rate

Philippa helped me so much and quickly. I just rented a 10 by 15 storage unit with Public Storage. I'm very satisfied! Thank you so much Philippa!

Philippe has great customer service

The lady who helped me was very helpful her name was philipa

thank you joselyn for helping me get immediate access to my space

I suspect all negative reviews have been deleted.....manager is absent and locks the doors during business hours and refuses to answer the phone

Gracias Joselyn por tu ayuda de mi pago

Joselyn was very helpful. Property is very clean

Property manager Joselyn helped me rented my unit and was very nice

MUY LIMPIO EL AREA

Gracias por la ayuda del pago. Todo bien en el stotage

The GUY he's nice one of the ladies BLONDE HAIR she's RUDE

The location on Valley Blvd next to Kaiser. We booked a appointment on the website for 4:45 pm. My husbandand son in law showed up early about 4pm.We were under the impression at 5pm they don't let no one into the storage units but once you're in you can leave when you're done, well thats not the case the employee said he was going to lock us in at 5:00pm sharp and that we had to call 911 for the police to let us out and the police department would give us a 500. Ticket. My son in law said you can't do that. The employee started talking to him disrespectful, they both got loud however my son in law and my husband never called the employee out of his name. The employee walked away and called the employees that live there and lied, he said my son was saying racial things to him, which was not true. My son in law is Caucasian, married to my Mexican Italian daughter and my husband is black. This lie caused so much ugliness. This person spread the poison to the other employees causing everyone to panic. The district manager sited with the employee that told the lies. This all took place the 1st day we were moving our things into the unit. :( as of that day the district manager said we are not allowed to go into our storage unit, he said the day we show up is the day we move our things out. I have never had such a awful experience. 😖 Why do they have the option on the website to book your appointment for so late if they lock you in at 5pm.this was on a Saturday. 😔

Krista was so professional. Did everything I asked for

Everyone here is so nice, Krista and Damien were incredibly helpful. Definitely recommend Public Storage to anyone who needs storage.

I stopped by inquiring about a storage unit and did speak to Ernesto. Ernesto was very friendly and helpful he answered all the questions I had.

Ernesto was incredibly accommodating. Thanks for all the help

Friendly staff , clean location.. Ernesto is killing it ..;)

Ernie Helped me with a unit and his customer service was spectacular! Thank you for going out of you and providing me with the greatest service!

Damien was incredible! The patience he had was absolutely amazing and so helpful. District manager was also the most helpful. They saved me 150 dollars from a locksmith!! Thank you guys!! Definitely recommend.

Same as always over priced

Love public storage. A few issues with autopay and online stuff but the services provided on site have been great. Would recommend this facility in Fontana if you live in the inland empire. They keep it clean. The employees are very friendly, especially Krista with very prompt and friendly service. Thank you guys!

Josh was awesome! Very helpful and professional. Update-our unit was burglarized twice. We had to move our belongings.

Staff is very nice and friendly lady inside helped me

Sad to see bad reviews but that's no lie about the lady that works there she is so rude and not professional.

Ask for Property manager Joselyn. She is the best.

Almost every other public storage location access is open at 6am this location on valley is open at 930am and that's very inconvenient I believe the staff is lazy and does not properly look after the property I've found tools on the ground to break in storage units it's like where is the security

The best storage place in the I E staff is always staff is always there for you I recommend this place number 1 in my books

Property manager Joselyn is very nice and helpful

Rene has been great and has been a great experience. Great staff and will recommend.

The property manager Joselyn helped get a storage and made the process so easy.

First and foremost I would like to give thanks to Rene the property manager for always going above and beyond to help me with my account at public storage in Fontana on Valley Boulevard and she’s always so kind and polite and always does her best to assess the situation at hand she has helped me lower my payment and to be aware of any changes that are made to my account I give this storage place and the property manager a five star rating to show appreciation or appreciation to do I would recommend this to any of my friends and family without hesitation

Help was amazing

Joselyn and krista helped me

Rene is what u would call a great property manager helps with what u need and has a great personality and respect for customers if u want to ask advice I would ask Rene she is there to help and enjoys helping people ☺️

Came into office tô pay my renta and notuced I world be getting a rate increase and Rene the mgr on duty had the renta raise cancelled thank you for your help Rene

Thank you Krista and Joselyn

Rene was very helpful 👌 and had a nice and friendly attitude 👍 🙂

Renee was soo understanding of my mother and I situation, and she did her best to help us out any way possible! I highly recommend this storage to anyone!

Crystal and Jocelyn perfect customer service.

Rene at the Fontana office is so kind and respectful I will definitely keep using PS

Jocelyn and Fernando helped me

Easy to access and front desk is always helpful and attentive.

One rude employee and they close to early 9am to 5pm... I rather rent at extra space and I moved my stuff out and rent at extra space 6am to 10pm

Very helpful since very beginning on finding a unit, came by to pick up and drop off some more things and seen one of their workers (Rene) coming around and cleaning up :)

They give you fake storage unit codes, fake office phone numbers, and they let literally any random person who doesnt work there rent out storage units, stay away from this place! But they will gladly take my money even though they dont even give me access to my storage unit.

Just want to thank the property manager Rene for all her help! Great service!

I've rented here for a good long time and Rene the property manager helped ne with my past because it went up in price, and she offered to make a request to have it lowered. I hope o w it will be approved . Thanks Rene you are awesome .

Rene is the best. Recommend fontana to everyone!

Oh man. Renee has been AMAZING to work with. She went above and beyond with helping us set up our units and answered all my questions with more info than I ever would have expected (which has helped me even more!!!). She is also a hoot and had me cracking up the entire time I was been working with her. A fantastic location if you ask me. I would totally recommend to others.

This is going to be the shortest review. But I’ll make sure to make a long review towards Corporate. The storage area is cleaned but the office is filthy. Which ever lady works in the front takes 2 hour lunches and leaves a half an hour early. I know this is more than one time because my mom, grandma and I had the same experience trying to go back and fourth with our storage unit. It’s ridiculous. I understand she has to take a lunch or a break but it’s different take advantage of your job especially when people renting out the storage can’t get into the unit for it be locked at all times. Waiting 2 hours to open our uniting on my own time.

Rene at Public Storage was great. Rene processed my payments politely and efficiently. She even helped me lower my payments. I would highly recommend Public Storage to my friends.

La penquña Joselyn fue muy útil gracias

Public Storage is a perfect place to store your belongings while you're looking for a place to stay. The property manager Rene was very helpful in helping in checkout. Would definitely recommend to family and friends.

I had the opportunity recently to visit Public Storage and was absolutely delighted with the service I received. The young lady (Rene) was very professional, polite and had answers for all of my questions. As a result, I will definitely use Public Storage in the future for all of my storage needs!

Jocelyn was helping me. Did a great job

Thank you Rene , you made my trip to my unit great ! Made my moving transition effortlessly. And thank you for being responsive and helpful with me accessing my unit building! Great service !!!!

Rene is wonderful! She helped me so much and made sure I had a clean facility. I would 10/10 recommend my family and friends to her location any day! Thank you Rene!

Just rented with public storage. First time renter. Rene was extremely helpful and friendly. She provided such incredible service and would highly recommend this to friends.

Property manager is always nice and helpful

Joselyn helped me with my payment

Joselyn helped me with my rental

Rene was great

Joselyn helped me

This place is not very good at opening on time. Unfortunately, they are very unprofessional. We are really sad that we will be leaving soon.

Great low rates and big clean property Rene is the property mgr and she eas very helpful thanks for your fast move in

Great customer service given by Rene, clean, quiet environment and reasonable pricing

This place SUCKS ! Don’t go here !

Add 45 dollars to whatever they quote you. 25 dollars is admin junk fees even if you book online and they force you to buy their 20 dollar lock. Not a huge deal just hate how sneaky they go about it. Very DISHONEST practice

Joselyn me ayudo

Great customer service.

The store until I'm renting is 8by10 medium size. René help me a lot to set-up my storage unit rental and answering all of my questions.

René was a good help and very nice

Buenisimo serbisio

The staff is wonderful especially Rene! They are very helpful and generous. They are willing to help with finding the perfect storage for you :) Rene politely asked about how we enjoy our storage and made us feel welcome to Public Storage! Thank you, Public Storage :)!

I have to say as soon as I walked in Rene gave me all the information I needed and was super helpful. First time ever and would definitely recommend! 👍

Jocelyn was extremely helpful. She stayed on the phone with me and assisted me with the e rental. She was very nice and patient during the entire process. She took the time to explain everything and made sure I had no problems. I would definitely recommend this storage facility because of her great customer service.

The new employees need to take a course on curtousy & customer service. Ive encountered a couple of visits where two different (new) employees ignored me standing waiting to be helped aa they continued to take phone calls & give quotes & advice with customers waiting to be acknowledged & helped in the office :( :(

I made a reservation on the phone with a woman named Charlie. She was friendly, funny, and knowledgeable. She guided us on the stuff that needed to be completed. We did all the paperwork online and even made an online payment before arriving at the storage. After doing the paperwork, we received a confirmation and a gate code via email and through text. We got a 10x24 unit for the price below. The 19.99 charge is for the lock, however, once you get your own lock, you can get a refund for the lock provided to you. The second month is free so it's not bad for a short amount of time.

I have talked to customer service and they told me I would be able to go in my storage and I go to the place the girl said I can't because I owed from last month and I was going to pay it but than she said I owe $226. I understand they want there money but some people are still struggling on paying Bill's. We are still in this pandemic I just wanted to get some stuff out that are very sentimental to me but they put a lien on my storage so now with all the charges I probably owe $300 how do you guys know I didn't have covid and that stuff in there are contaminated but your still going to sell my belongings how mean and not understanding.

So today there was a new girl Alexis she was Awsome friendly and very nice hope she sticks around cause the previous girl was terrible very mean and unprofessional never smiled

Today thankfully I was helped by Alexis WOW finally im treated like a customer who rents a storage there hopefully u remain as a regular there I just hate the management when its ruined by the mean girl she won't give me her name but she's usually there she so rude and unprofessional THANK U ALEXIS

Rene, Jocelyn, and Orlando are amazing workers and are constantly making sure the property is clean and always come out sweeping and making sure the property is safe to drive on without popping a tire and all my questions I have are answered. They are great workers and people and am glad to have them as a Public storage representatives

Nice clean property staff are very accommodating Jocelyn and Rene we appreciate your professional service . Would Recommend this facility to family and friends.

There's a mean girl working there ... Please don't go there .. Thank you

There's a mean girl working there..please don't go there....

Came in to see if I can rent last minute, Joselyn in office was very helpful and friendly

It's a clean, affordable place

At 8:45 PM guard came and said we only had till 9 or we would be locked in that was wrong especially since it was raining and the storage was right at a runoff

Lady in the front desk “Jocelyn”let me use the Restroom 😊 and was very helpful thanks again

We have been broken into 2 times with no help of recovery of items or discount. They have no cameras!! The stuff (day manager) did nothing to resolve the issue and was rude to my mother...she left real upset. Lilly santiago

Great Experience 😁

I was helped by Alexis. I had called in the morning about a 5×10 unit that was available. After a couple of hours she gave me a call back telling me that someone else was also looking to the rent the same space and to try to beat them if I could since I had called about the unit first. Unfortunately, I got there mid afternoon and lost the unit. Alexis was looking for about 10 minutes trying to find me another deal in nearby spaces and others that they had at that location. She amazingly found a 6×12 unit that saved me more money than the 5×10! She was very knowledgeable on the agreement and optional insurance. She walked me through everything. AMAZING experience!

Muy seguro

No happy with the company

Sketchy company, justo looking for any excusa to charge extra..

Being a returning customer, I already had high expectations of the experience here, but Rene made the process even more simple. She walked me through the registration and made it all too easy for me - hats off to the company for having her as a manager!

Alexis is really helpful and keeps the storage clean,very nice and shes a super hard worker.

I had experience with Stephanie over the phone she was an excellent worker she helped me for over an hour to get me started back on my auto pay she's a very good worker and a hard thinking person thank you for having her as an employee

Nice place, Rene was very helpful.

Summer was very patient with me and helpful on deciding which size unit it should get. Great customer service would highly recommend.

Great customer service.

Summer the manager is cool 🤙🏽

The employee working was very kind and got me in a storage within 10mins .very good place

Nice

Came in Today to Rent a Unit, Summer was Super helpful!! Great customer service!! No pressure & got Exactly what I was looking for, definitely recommending to family and friends

Summer was extremely helpful and very attentive. She’s very knowledgeable and has excellent customer service

I’m currently in the process of moving and if you know how stressful it is you can imagine how stressful it is to find the right place to store your personal belongings. Summer the property manager was AMAZING , her personality alone made me feel so welcomed and comfortable to ask any questions that I had and her knowledge about what would fit me best was great. THANK YOU SUMMER!

Alexis was a great help.

Alexis , great customer service.

Alexis was awesome. She helped out in every way possible. I would give her more than 5 stars if it was available.

Really easy and quick! Answered all my questions☺️ Thanks Kelly!

Josh was a great help today helped me find a great price for my unit today.

Josh Washington very helpful

Josh had great customer service and the property looked good.

N I c e

Had great customer service from Josh.

Received great customer service by Josh.

Josh had great customer service, place maintenance well and kept to the safety measures in place for the county.

Josh is great

Josh is great best manger yet

Josh was help and got me out quick and on time

Josh was avery helpful

Don't go to the storage they don't know how to be there on time for people to pay their Storage payment and they also treat you very weirdly they did me wrong I paid for a month storage and then they did me wrong so I took my stuff out of there in the storage was already paid for they tried to come out to me saying I owed them money I didn't know them no money I have my receipt that I paid and took my furniture out of there early cuz they were rude they treat their customers very rude don't go there

I got a great rate by booking online. Then an upgrade when the size I chose wasn't available.

Had excellent service ask for Josh :)

Josh was awesome

Had a great experience with Josh was very helpful great customer service.

Received great customer service from Josh was very helpful, and the property was well maintained.

josh was extremely helpful with my move. excellent customer service skills. clean facility. highly recommend using this facility for storage

Not sure what just happened

Gracias josue

I would highly recommend not getting a storage HERE they give you false information and raise rent I would definitely recommend going next-door to extra space they’re very professional and storage is very nice and clean

Josh was very helpful

The hallways are very clean

The staff here are AMAZING , helpful, and easy to talk to.

Wow! They billed us an extra monthly payment twice and claimed to be fees for minor mistakes. Once, for a billing error in there system that made me late after it would not take my auto payment. Another, for vacating the premise one minute after nine o’clock... on the day of move out. I would understand a fee or even a prorated amount charge but taking a full months rent for minor things is unheard of... sad. Very Slick and Grinchy! (Lost $134 rent+ins) Glad to have moved out from this location (Valley and Sierra). **Update Frank G. the Regional Manager called us a couple hours later I wrote the review and looked into the situation (I appreciate that a lot) he heard us out and explained a couple of possible reasons how we may have misunderstood the vacating process and why we may have been charged in the past and on move out day. Nevertheless, he made good of the minor issues.... Thank you Sir!!

Staff member Terri was super friendly and was very helpful n efficient with the whole process. Not much not much more you could ask out of a self storage facility :)

Terri has wonderful customer service and is fast

Easy access from the road, secure place to store items. Prices are about what you'd pay at other storage places.

Terri knew what she was doing I wish there was more people like that in different places.

The ladies at publuc storage have great customer service and are very nice

Always great service

Great and friendly service Terri was very helpful ... highly recommend

Terri at Public Storage was so kind and understanding. She was very helpful, friendly, and easy to talk to. She lets us know everything up front and didn’t hide anything.

Came in for a storage unit. The service was fast and easy going. Terri was awesome with great customer service and Deyanira was very nice and polite. She showed me to my unit, made sure it worked good for me and helped me with my rental paperwork. The service was great!

Terri was a blessing. This facility is in a great location with a customer friendly vibe which is hard to find in this community. Thanks again Terri for the help.

Both Terri and deyanira both gave fast friendly service. Well done public storage. 5 stars. Thank you.

I enjoyed the tour of the facility and the staff was exceptional!

Things aren't looking too well for me but this place definitely gave me a bit of hope! Huge thanks to Terri for her help 🙏

They’re so helpful and understanding

Erin at fontana public storage is very helpfull with all my storage needs

Kaytlin & Raymond were SUPER friendly and helpful !! Made the experience super ez !!

Raymond and kayltin are great.

Kaytlin was so helpful! This was the only place with larger units for a great price! Thank you so much girl! Your so sweet and helpful with everything!

Great service

Good place for rent a space to keep ur stuff safe.

Good overall but hard to reach by phone

Dirty very dirty. Broken dishes in the hall ways. Overpriced

Good Job holding my excess stuff

Always friendly, great attitude 😊

Very unprofessional.

There bathroom is always out of order for as much as I pay u think they could afford a plumber. Other than that staff is friendly.

Over priced and not very secure 🔐 if you ask me.

Kaitlyn is a ray of sunshine everywhere she goes, I can't think of a better person to help customers and make their day a little better. 5 stars to Kaitlyn!!!

The on site was so nice she even remembered me from an older account, we went in to set my buddy up for a space and they had decent rates and again the on-site omg so nice. See you guys soon

Kaytlin helped me so much and was sweet and smiley... I had a very positive experience at this location.

Had a great experience with Kaytlin in the office definitely went out of her way to make sure I was taken care of!!

Erin and kaytlin are wonderful. I see them almost everyday and they are always smiling and very helpful. Property is clean and safe.

Not very secure in keeping your stuff safe

Employees are great. Only gets 4 stars simply because it's extremely difficult to navigate anything larger than a 17ft uhaul on the lot.

Kaitlin was the bomb. Got me a better deal by getting me in a smaller space for a better price when she told me how to put my stuff in there. Seems safe. 5 stars

Sucks there isn’t 10 stars because this place is a 👌 great place to store and Kaytlin is very helpful!!!

Erin and kaytlin are great...always helpful...nice facility...very clean

Kaytlin is awesome! This place is cheap & safe!

The management team was amazing. Good job kaitlynn.

Kaytlin was amazing. It was crazy busy when I came in to rent but she addressed me right awayand said she would be with me ASAP. The gentleman in front of me was being quite rude and she was nicer than I was, for sure. When it was my turn to be helped, she took me around the facility which was very well looked after, and when I had any questions she was eager to answer. She was able to find me a bigger storage unit for almost half of the price of what I had been renting.

Was with them for a few years before the price went up. About the only bad thing I experienced. The office gal Kaytlin was always a delight even up to the point of leaving. If their prices went down I'd definitely rent with them again.

Kaylin and Erin are very helpful. I am enjoying my stay here. No probelms.

i was having a terrible day i forgot my pass code and had a deadline to get my stuff somewhere else if it wasn't for Kaitlin's help i dont know what i would have done. Nothing but the upmost respect on how she treated me and definitely would come back again

Entrance gates were under repairso had to enter through the exit when someone was leaving

Kaytlin & erin are the best! Ive rented here for a year and ive had perfect service & my stuff was totally safe! Totally gunna miss comibg in to make my payment & talking with yhe girls!

Erin and kaytlin are wonderful and añways helpful

Amazing customer service! Kaytlin was a complete pleasure all my questions and needs and expectations were exceeded! I will definitely be reccomending all my friends and family to come to this facility..

Quick polite service to make payment

I’ve been using this storage for a little bit now and Kaytlin that works there has been amazing! She’s super professional and is so nice! Definitely recommend this place!!

I received EXCEPTIONAL service at this location. Kaytlin was knowledgeable, professional and extremely helpful with closing out my unit. I was most impressed with her understanding and her consistent follow up to ensure my family did not incur any additional cost. Highly recommend this location for any storage needs.

Great place to get a rental, my boyfriend rents here & I come with him everytime. Always great customer service when we come & never have had a problem, kaytlin is just great, explained everything really good, answered all our questions, & made the whole process smooth. Would definitely recommend to anyone looking.

About two years ago I was looking for a storage to place my valuable belongings I stumbled across a public storage, it was a very hot summer day and I remember Feeling horrible because it was too hot outside and I was not in a good mood !!! as soon as I walked inside The main office there was a wonderful breeze inside so I was able to quickly cool down and on top of that I got good customer service I was more than pleased to have stumbled up cross this wonderful public storage I mean I literally could not ask for more !!!! I was feeling horrible it was too hot outside and I was not in a good mood ! as soon as I walked into the main office there was a wonderful breeze inside and I got good customer service as well, I was more than pleased to have stumbled across this wonderful public storage I mean I literally could not ask for more !!!! Kaitlyn was so helpful she thoroughly explained everything to me and how much it would be a month and what my rates would be !!! I’m not even joking she’s a wonderful person head on over to public storage and rent a space I promise you won’t regret it the customer service is absolutely 100% reliable it’s amazing😍!!!!!’ Thank you Kaitlyn!!!! for your amazing personality and worth ethic at public storage!!!! In Fontana off of Sierra in Valley !!!!!

Love this storage the front desk ladies we meet today are soooo so nice!!! Especially the blonde she is really Relatable to what you are going though with storage and or moving... the only thing is the office smells super strong like cat pee! But the cat pee is worth it with this type of customer service!! 💗

Reserve por Internet y para hoy día 15 de noviembre tenía q ir a la oficina para completar el registro. En la página q hice la reservación decía q llegará 30 minutos antes de cerrar llegue a las 4 dijeron que se había vencido la reservación

Great person show up very help ful. Kaytlin was great good job

Mi pregunta es a alguien le cumplieron con lo q reservación? Reserve uno de 8x10 $71.00 y q se había vencido que sólo uno de $130.00

Erin and kaytlib r great. Love this place and feel safe storing here.

Clean storage facility. Kaytlyn and Erin are always making sure the area is clean and are always smiling.

Kaytlin the manager was very helpful.

Kaytlin did a great job. Fun to talk to & great help. I did my elvis impersonation for her & sang cus i was so happy with the service!

Erin and kaytlin keeps my stuff safe here

Awesome awesome customer service best deal on size amazing help from erin and kaytlin Clean areas feel safe and happy all around

Their bathroom hasn't been in service there for the past 2 years or they don't allow customers to use it. Everytime we go there, my children have to use the restroom and we have to go to the Chinese restaurant across the street. The customer service representative are rarely in the office.

These guys are great. So friendly. Great to connect with. Great customer service. I’d definitely refer this place

Price is great great customer service

I had a great experience storing here the manager Kaytlin was very helpful and and got me into the unit I needed, it was all so easy I would recommend to anyone I know

I met with Kaytlin and she answered all of my questions. She was so helpful and nice to speak with.

Katlyn is the best.. She knows her stuff.. She got me the right size unit at the right price in a short time.. She also made sure I had all the right packing supplies needed for my sudden move.. She rocks..I would recommend Storage experience with this young lady..

Good place to sto stuff

Kaytlin was great!

Kaytlin was extremely helpful. She went out of her way to oblige me in getting a space the facility is clean and easy to use. I recommend this facility.

Erin was great and helpful...

They be bs ing

Clean locked gate. Difficult access to units and lots of dark spots if you have a unit inside. We had to walk each box into the building, down a hall and then into a darkened unit. Otherwise, seems safe.

He was great and he helped alot great customer service and very friendly

Kaytlin helped us understand and feel extremely comfortable with starting our business with Public Storage. Throughout the process she made us feel very joyful at a very stressful time. Highly recommend.

Karlin very nice and very helpful

Kaytlin and erin are wonderful.they are always caring and helpful to me everytine i see them. Best facility abd very safe.

Erin and kaytlin are nice and helpful

Kaytlin has always been great to me & Erin is always helpful. I feel safe with my stuff here. Definitely would recommend this place

Wonderful employees and prices are better than alot of other places

The employees here are always good to me

I have rented out a storage unit twice here in the past two yrs and my experience has been great! Not only is it a great location but the staff especially Kaytlin has been helpful and very nice!

Kaytlin

So far I'm pleased with everything

Erin is very nice and always helpful when making my payments. Property is safe and clean

Erin is great and always helpful when I come in

Kaitlyn is amazing, she's very helpful and friendly! Great customer service and good prices!

Martin was very friendly and helpful with setting up unot. Very proffsional .

Kaytlin takes great care of me here at Public Storage in Fontana CA USA She has excellent Customer service warm & Friendly.

Kaytlin was very helpful, great service !

This public storage has been great. Singing up was quick and easy and the autopay system is great. Whenever I come check my stuff the property is clean and even have a restroom. Kaytlin the property manager has great customer service and always wears a smile.

Been storing here for awhile now and I've gotta say, the property is clean, the staff (kaitlyn) is nice and my stuff is protected. What more could you ask for? \_0.0_/

If I don't pay one month do you lock me. out can somebody pay and getting in my storage if not in paper work

Decent place. More secure than other places I have seen.

Katlin is a very helpful and understanding management. She has made our experience at public storage great.

That really beautiful girl that works there she is so great good at her Job helps alot ECT ECT if you need her just ask at office she's great thanks for everything

Kaytlin was such a joy! She helped me find the righy size unit for less than any other storage in town. & shes so sweet. It didnt feel like business, it felt like talking to a friend. Great people skills & she makes you feel so comfortable. Which is awesome since moving is so stressful

Kaythlin was very helpful and answered all my questions, excellent.

This place is great! I'm basically at this place every single day & the place is always so clean. The two chicks that work here kaitlyn & Erin are always out on the property moving some pretty heavy furniture. Those chicks are pretty strong for girls. But kaitlin is always nice and funny. Erin comes off like a beep at first but she warms up after awhile. They always say hi and stuff. Everyone store here cus of the cute managers and low prices and clean place to put your stuff.

I have been coming her to pay my bill here at the public storage forever to pay my bill even though I storage in Rancho on arrow. Kaytlin has always been so nice to me and even helped me save money on my unit by talking to the district manager. Public storage has always been good to me. Come here if you care about your item!

Public Storage is the best place to put your furniture when you go in to get a storage locker they're friendly and they're very kind they always work with you the good company to storage your furniture or things that you don't need in your home so if you ever need a storage place go to Public Storage I've been with them for 10 years through the great place they work with you that's why I like public storage

Erin and Kaytlin are awesome! Super helpful and friendly! Very kind to me when they can see I am going through a tough time. Thank you girls! Highly recommend this public storage location to anyone with storage needs.

Kaytlin was great, she did an awesome job showing the unit and great customer service!

Had a pleasant experience here. The girl in the office, Kaytlin, was extremely helpful and pleasant and took care of all our needs. She must have an amazing mother.

Great rental experience! Kaytlin answered all our questions and made our stressful day much better. I'd recommend this Public Storage to all our friends and family.

Erin was great

Friendly customer service

I had a great experience with Kaitlyn the onsite manager there at fontana. She was very helpful, courteous & professional. I would highly recommend this location if you need to store items.

This place is great. I recommend Katelyn, she was very helpful and great customer service. I'll keep coming back any time I need to store.

Came in to ask some questions about possibly renting a small storage unit and a young girl Kaitlyn was so helpful and answered all of our questions. Great Customer Service!

Kaytlin is the best. She was amazing and super helpful. Stallar service I will reccomed this to all my friends and family.

This storage is easy accessible next to the 10 freeway off of Sierra exit. The facility is clean

I reserved online a 10x10 and when I checked in Kaytlin showed me the different sizes and asked what I was storing. It ended up that I did not need so much room as I thought I did. I saved money for my monthly rent! I also had a very heavy and bulky wood dresser and didn't have anyone to help me move it in. Kaytlin helped out and had her boyfriend help me move it into the storage unit. I didn't expect such amazing service. It's a secure location and I feel comfortable knowing my belongings will be in good hands. Thank you for such great service.

great service . safe . secure .

I came into public Storage & Kaytlin was awesome. I got what I wanted. Now I can go home and relax.

In and out!

Lily was very nice and helpful. Storage unit clean.

Its the best place to go .. They are always helpful Kaytlin is so helpful n sweet person .. Always with a smile

Came into public storage and was given amazing customer service by both Ashlyn and Kaytlin!!!! Both went out of their way to help me find the right storage unit for my items. Definitely recommend!!!!!

Ashlyn and Kaytlin have been wonderful. I really appreciate them going the extra mile to make sure that Loveland has exactly what we need.

Terrible. Had my storage unit broken into and they conveniently didn't have "cameras" where my indoor unit was. This is not the first time this one unit was broken into. Suspicious??? Or information sold. Called DM and she was less than helpful. Sorry you should have had insurance on the unit that is always broken into. Advice? Go next door. Same price and safer

Ashland was very professional in every way really great asset to the company...

This place was terrible. We stored our stuff here for a few months while we were renting to get into our new place. We went there because of the "first month's free" promotion they were running. We had problem after problem. When we moved in, we were put in a unit that hadn't been cleaned in ages. They attempted to clean it while we waited, but it was just filthy. I understand that it's a storage unit, but there was literally - not figuratively - an inch of fine dirt on the ground. They got us switched to a new unit. Their policy is to charge you for a special lock. When asked if we could use our own, I was told no because it's a cylindrical lock. Fine, whatever. A couple days later as I'm at the unit, I notice a neighboring unit has a normal padlock on it with an adapter thing on the door. I approach the front office and they say they put the padlock there with the adapter because the tenant hadn't paid rent. I ask for an adapter and I'm told no. I call the manager and after fighting with him for half an hour, he tells the front office to give me one (this place isn't in the best area of town, so having two locks on the door is a little extra piece of mind). They also don't have video surveillance of the entire place we learned. I'm glad they moved us because they didn't have any surveillance where we were but they did in the front where they moved us to. Not going to this place again. Glad I'm done with them. Headache from start to finish. Literally. 2 stars because they tried really hard to correct nearly every problem they had. But so low because their policies are what caused the problems.

Kaytlin has been assisting me fromnthe beginning and just about every time I go in. She already knows who I am. Always has a bright smile on her face. Very friendly and helpful. Her other co-workers are also very polite. Happy with my experience here.

Kaytlin is very friendly, helped me out. Very positive and answered all my questions. Very nice facility.

Great customer service! Kaytlin is so friendly and the storage was very clean! She was there and helped me in a time of need, will be refferring!

kaytlin and her staff has always been great and attended to my needs they always have a smile on their face and are willing to help me with any questions. I have to say this is by far the cleanest and most organized storage location I've ever had. I feel like this was a super secure location and my property is well taken care of. love everything about the customer service :)

Caitlyn was so awesome and kind enough to provide us with the best deals! Definitely a must when looking for great customer service and amazing prices.

Workers are very nice. Katie is extremely nice and helpful. First time buyer and very satisfied

I stored here for about 4 months & never had an issue. Kaytlin always gave me great customer service & even remembered my name everytime I came in to pay. The place was always clean & my stuff was never tampered with. Id have to say that my experience with public storage is that it was easy & simple which is great cuz it was 1less thing I had to worry about while I was searching for a new apartment.

I came in on a Saturday and was helped by two ladies named Kaytlin and Ashlyn. I didnt know anything about storage. They asked me some questions about what i was storing and walked me to the unit that they thought i would need. It worked oht perfectly and i didnt spend nearly as much as i was expecting to which to me is pretty great. Id store here again if i ever have to move again.

Horrible experience came in to rent a storage on Sunday was greeted by a lady who was nice but very unprofessional and to lazy to show me a unit because I was unsure of what size to rent, I didn't have time to argue so I left and rented next door which is what I suggest to everyone else...

Service was great Kaytlin was really nice and she really helped me out! The price was great and the facility was clean.

The staff is friendly. Its a bit run down. I was disappointed when I moved my stuff out that I was charged $21.19 for the two days passed the due date of the new cycle. My monthly rent is $84. I felt it was too much. Also after doing some research I found that I could of rented a bigger storage unit else wheres for what I was paying.

Was looking for a good deal on a storage, kaythlin was there to help us. Answered all questions i had. Felt like I've known her for years. Love her customer service, very welcoming!

Property manager is amazing ... very helpful. Quick and easy. Open on sundays!

My mom has stored here for years. It's always well kept and the manager Kaytlin is always so friendly. If any of my friends were ever in the process of moving or needed a place to store some stuff, I would definitely tell them to come here!

Kaitlin was phenomenal! Excellent service!

Very helpful in getting signed.no problems.

All of the glowing reviews of Kaytlin are true. Having a very talented, kind, and knowledgeable manager is a great asset to this property. I knew I was in good hands right away. This was especially useful since this was my first time using public storage. She made the entire process easy, simple, and fun. Great lady, great personality, great experience!

exelent kaytlin was wonderful

Came in last week with my friend Michael and we really needed a space a young gentleman was there but he was helping someone finish their storage rental first, I thought Sixx was very polite letting us know he would be right with us, and then when he helped us he helped us get a 10x15 unit which was great. Awesome customer service, and you can't put a price on that

The property manager Kaytlin was really nice and very helpful she and answered all of the questions I had I am very satisfied with my experience.

Verry good great help provided by kaytlin

This place was nice & clean. The manager Kaytlin was really nice & helpful. I'm glad I decided to go with public storage, I feel my stuff will be safe here :)

Kaitlin and Sharon were awesome!!! Great! Customer service 😊

Kaytlin is awesome lady great personality and very friendly and knowledgeable. You must stop in and check it out.

Kaytlin was very helpful and knowledge with excellent customer service. Facility was clean and access is convenient. My decision to rent pace here was decided by Kaytlin personable service answering all my questions. Thank you

Public storage has the best customer service and lowest prices I've seen. The manager Kaytlin went above and beyond the call of duty to get us what we needed.

Caitlin was very efficient and very friendly she is very good at her job

I went. Into. Public. Storage. Today. ; kaytlin. Was so helpful. I would. Definitely. Reconmend. Thus. Place to. My. Friends. Its. Clean. & friendly Pues publi

My visit went very well with Bonnie. She paid alot of attention to me. Mayra the manager was a great help. Very pleased with my visit here today

laura and mayra were great . thank you so much for the service, the unit works great.

My visit was excellent Mayra was prepared friendly and efficient. Even met Kaytln

Mayra was a great help on finding our storage unit! She even personalized my name for the entrance! Lol Highly recommended!

Myra and Romona had excellent service and gave us the best discounts very clean property

Alroy was a also help great sevice funny person to be helped bye she alsome!:)

Myra was great! Very friendly And she was a great help :)

Marc and Mayra where extremely helpful. They were very detailed in showing me the unit and going over the paperwork. They answer all my questions. I would definitely recommend this place to anyone in need of storage. Thank you for your service.

I have had 2 units here, one for 4 years, another for 2 years due to moving alot recently. the people i have dealt with are nice. My review happens today because my unit was broken into and i have lost many sentimental items from my deceased husband. they say they check locks twice a day and I was notified on 9/8 that my unit was missing a lock and they had placed one of theirs on it. so the theft occurred possibly over labor day weekend. They will not disclose if anyone else was a victim so please contact me if possible if you also had a unit broken into during that time. Because of the items stolen, we assume there were more than one persons, and a vehicle or trailer larger than a pickup used to haul away the items. I know this is just "stuff" but it rips my heart out and I feel violated. Also, corporate has been raising the rates quite often and i now pay over $300 for 2 units. I have the insurance they made me buy but i have read online that its very hard to collect, almost impossible to prove there was a covered loss. adding insult to injury. im very sad to lose these items left behind by my husband for myself and my son.

My personal opinion Fontana Public Storage is the most kept up clean facility I've ever seen management is very helpful very knowledgeable in the what they do here. I recommend all my friends to Fontana public storage. The staff is always so helpful. Mayra should get a raise she has a very good personality and is super helpful.

Laura and Mayra helped us out. Very helpful and we're great customer service. :)

Mayra es muy amable. La propiedad siempre esta bien limpia .

Mayra was a big help, good overall, great customer service

Mayra has excellent customer...the facility has also helped me save money

Mayra great customer service. I was able to get on golf cart it was pretty fun. She was really friendly and professional.

L aura y mayra muchas gracias por todo, fue un placer!!

Laura and mayra were very helpful . The facility was very clean and the customer service was amazeing😄 great gals! Thank you to both for maki.gour move in easy .

Mayra was very friendly and helped me with everything i need excellent customer service.

mayra is great hooked it up

The ladies who help me at this location were wonderful. We only needed the unit for 2 months, Mayra and Alyscia were very accommodating and extremely helpful. Thank you, Randy

Excellent service!

Great customer service by Alyscia!

I had great experience Mayra was super helpful.

Had a super great service with mayra. We got what we needed and the information. Laura was a great help too directing us to this location because she didn't have what we needed.

Moving out came unexpected to me and when it came time to find storage space public storage really took care of me and my needs. The property manager "Alyscia" was the best , she really went out of her way to get me moved. Will definetly make this place my go to storage spot.

Michelle is the BEST human on Earth!!! She was a LIFE saver and incredibly kind, helpful, smart, and amazing!!!!

My experience here at public storage went great. The property manager Mayra has great customer service. only need this for two weeks so this month to month works great.

Myra epically stores is very helpful and superbly what she did for me today thank you and have a blessed day