Public Storage Self-Storage Units at 17173 Valley Blvd, Fontana, CA

Ernesto and the property manager was very helpful

Ernesto muy amable

So far facility is without issues, access is easy, can't figure out the app to open the gate. Always gives me an error even when my phone is in front of pin pad. Only thing I wish is the hours were open earlier and later, it's hard to go during the week considering due to the 9:30-6pm hrs.

Great place. Thanks to Joselyn for helping me

Was having issues with payment and logging in, went to the storage and Daisy helped me set it all up and cleared the issues. Thank you Daisy!!!

Joselyn helped me

Thank you Jocelyn on getting your dm to help with lock cut

Joselyn was amazing

Ernesto me ayudo gracias

oohh my…!!! what a wonderful people who manage this location. Emily and Joselyn were assisting me all this time. They are very professional customer service and are very kind employees. I RECOMMEND all of you to choose this PUBLIC STORAGE LOCATION 17173 Valley Blvd in Fontana Ca…as your first priority location for your storage needs. Thank you.

Thank you emilee help me outside so much your great

Emilee was great customer service 👌

Emilee was great thank you

Property manager Joselyn is on top of her stuff she was very nice and helpful today

I visited this location not too long and was helped by emilee she was knowledgeable about prices and units and answered any questions I had

Joselyn helped with my rental

Emilee was very helpful answer all my question I had about prices. She was ready to help me. Thank you for your great service.

Emilee was sooo attentive, friendly and ready to answer any question I had! She did a phenomenal job and made me feel welcomed. Thank you!

I got one of those outside units here and its been a Long time since ive seen ernesto very nice and friendly

Joselyn was awesome thank you

Great service from Emilee, very fast and professional.

Joselyn me ayudo

Emilee great customer service..Always helps me out every time I come in

Emilee has great customer service. She was very helpful with my reservation I don't do phones and she helped me out alot.

Miss Joselyn, customer service was amazing. She was very patient with my questions and needs. She was able to get me the appropriate storage unit for my belongings and explains everything since it was my first time. Overall, I had an amazing experience.

Emilee was a great help she help with my lock cutting. Great cistomer service

Jocelyn is phenomenal! She is so helpful and has really made or situation better! We have been homeless now for 2 years and our things have been here since the beginning. She really makes us feel like we are friends and not just a unit. We just LOVE her. Who ever hired her did a great job!

Joselyn was very nice and did my rental and got me the greatest promo

Jocelyn was very helpful Thank you for helping me out with my lock opened appreciate it !

Asked for car storage. Got very narrow doorway.car couldn't fit.Replaced with better storage without additional $$. Appreciate the good work. Well done.

I made reservations for 2 units. Basically they are tricking you to get more expensive units by saying that the reservations I made NO GOOD. They called me 6-7 times I called them 3-4 times regarding the reservations. Be careful when you sign up with them because the person who is in the front desk absolutely have NO IDEA about her job. They don't even apologize for their scam act.

Emilee was wonderful and great customer service.

Joselyn was great

Gracias por tu ayuda Ernesto. Thank you for help today for my move in.

Emilee was amazing. She help me pay my bill without having to go around town looking for an ATM… Thank you Emilee

Emily was awesome! Great customer service. Emily was actually in the office and ready to help. Will definitely recommend friends and family to go see her for storage needs. Thanks Emily for your assistance.

Emily front office really friendly and helpful

Extremely difficult to have someone INSIDE the office to handle customer service needs. The door seems to be locked more often than not during business hours.

Miss Emily.....what can I say except WOW!!! OUTSTANDING CUSTOMER SERVICE AND HOSPITALITY!! 10 STARS 🌟 She was SO helpful and INFORMATIVE! Went above and beyond with her customer service and it's people like her that we absolutely need more of in this world! THANK YOU MISS EMILY 🙏 Keep up the great work and stay shinning 🌟 PS, it's because of her that I will continue to stay with public storage 💪 🙌

I have been a tenant here for the last few years and hands-down one of the best public storage facilities I’ve used in my lifetime. The grounds are always clean, the staff is friendly, and the Manager of the facility is always making sure that everybody is out of the facility at right at closing time. Thank you for keeping my stuff safe.

Clean and very nice staff. Joselyn helped me rent the perfect unit

I went to make a payment for my dad’s storage unit. Rosie was very helpful at not only taking the payment, I had a few questions for myself which she answered for me as well thank you.

Had a unit here for awhile and the stairs were terrible. No elevators. The prices kept going up too. Moved my items to another storage company

Good service

Extremely accommodating staff. I wish the hours were longer, but my storage was kept up so well. Thank you!

Rosie and Fernando were very helpful and the online application was very easy and simple. They were able to answer questions I had and clarified. Very pleased with the service.

Fernando & Rosie were very helpful great customer service

Nunca hay nadie en la oficina Y cuando llamo a servicio al cliente dicen que nadie habla español, hoy llevé mis cosas y espacio estaba cerrado

My 3-star rating is NOT in relation to the customer service I received from the property manager, Joselyn. Joselyn was GREAT! She assisted me with my storage rental. She was very nice, informative and knowledgeable. My 3-star rating is because when I arrived at the rental office to complete the rental process (due to a glitch in the company’s website which prevented me from completing the entire process online - an entirely different complaint), the door was locked and there was no sign of anyone and I was unable to reach anyone by phone. I had a 10 am appt., but I didn’t arrive until 10:45 am. After an hour of the PS telephone customer service rep trying to reach someone, it turns out Joselyn was in a mtg. with some corporate folks. My issue is with the COMPANY - not Joselyn. It seems ridiculous and unacceptable that there is no backup person or assistant who can manage things if the prop. mgr. is unavailable for whatever reason. There needs to be at least TWO PEOPLE in the office to handle things. IMAGINE if today had been my official moving day with my movers who are getting paid by the HOUR, and I had to wait almost an hour to be helped??? PS Storage would be paying for a portion of moving fees! Get your website glitches fixed AND hire additional staff.

La señorita que me atendió el día de ayer, Sábado 16 de Septiembre, fue muy amable y cordial. Me contesto todas mis dudas y preguntas que tenia al respeto de sus instalaciones. Lo que me gustó más fue que aunque ella misma me dijo que no era fluente en el español, trato de explicarme y yo entendí perfectamente todo lo que necesitaba saber de sus instalaciones. Quede conforme con sus atenciones y el trato que me dio la señorita Emilee. Muchas gracias.

Property manager helped me lower my rate and made sure I got the great rate

The lady who helped me was very helpful her name was philipa

Philippe has great customer service

Philippa helped me so much and quickly. I just rented a 10 by 15 storage unit with Public Storage. I'm very satisfied! Thank you so much Philippa!

thank you joselyn for helping me get immediate access to my space

I suspect all negative reviews have been deleted.....manager is absent and locks the doors during business hours and refuses to answer the phone

Gracias Joselyn por tu ayuda de mi pago

MUY LIMPIO EL AREA

Gracias por la ayuda del pago. Todo bien en el stotage

The GUY he's nice one of the ladies BLONDE HAIR she's RUDE

Everyone here is so nice, Krista and Damien were incredibly helpful. Definitely recommend Public Storage to anyone who needs storage.

Krista was so professional. Did everything I asked for

The location on Valley Blvd next to Kaiser. We booked a appointment on the website for 4:45 pm. My husbandand son in law showed up early about 4pm.We were under the impression at 5pm they don't let no one into the storage units but once you're in you can leave when you're done, well thats not the case the employee said he was going to lock us in at 5:00pm sharp and that we had to call 911 for the police to let us out and the police department would give us a 500. Ticket. My son in law said you can't do that. The employee started talking to him disrespectful, they both got loud however my son in law and my husband never called the employee out of his name. The employee walked away and called the employees that live there and lied, he said my son was saying racial things to him, which was not true. My son in law is Caucasian, married to my Mexican Italian daughter and my husband is black. This lie caused so much ugliness. This person spread the poison to the other employees causing everyone to panic. The district manager sited with the employee that told the lies. This all took place the 1st day we were moving our things into the unit. :( as of that day the district manager said we are not allowed to go into our storage unit, he said the day we show up is the day we move our things out. I have never had such a awful experience. 😖 Why do they have the option on the website to book your appointment for so late if they lock you in at 5pm.this was on a Saturday. 😔

I stopped by inquiring about a storage unit and did speak to Ernesto. Ernesto was very friendly and helpful he answered all the questions I had.

Ernesto was incredibly accommodating. Thanks for all the help

Friendly staff , clean location.. Ernesto is killing it ..;)

Ernie Helped me with a unit and his customer service was spectacular! Thank you for going out of you and providing me with the greatest service!

Damien was incredible! The patience he had was absolutely amazing and so helpful. District manager was also the most helpful. They saved me 150 dollars from a locksmith!! Thank you guys!! Definitely recommend.

Same as always over priced

Love public storage. A few issues with autopay and online stuff but the services provided on site have been great. Would recommend this facility in Fontana if you live in the inland empire. They keep it clean. The employees are very friendly, especially Krista with very prompt and friendly service. Thank you guys!

Josh was awesome! Very helpful and professional. Update-our unit was burglarized twice. We had to move our belongings.

Staff is very nice and friendly lady inside helped me

Sad to see bad reviews but that's no lie about the lady that works there she is so rude and not professional.

Almost every other public storage location access is open at 6am this location on valley is open at 930am and that's very inconvenient I believe the staff is lazy and does not properly look after the property I've found tools on the ground to break in storage units it's like where is the security

The best storage place in the I E staff is always staff is always there for you I recommend this place number 1 in my books

Rene has been great and has been a great experience. Great staff and will recommend.

First and foremost I would like to give thanks to Rene the property manager for always going above and beyond to help me with my account at public storage in Fontana on Valley Boulevard and she’s always so kind and polite and always does her best to assess the situation at hand she has helped me lower my payment and to be aware of any changes that are made to my account I give this storage place and the property manager a five star rating to show appreciation or appreciation to do I would recommend this to any of my friends and family without hesitation

Help was amazing

Rene is what u would call a great property manager helps with what u need and has a great personality and respect for customers if u want to ask advice I would ask Rene she is there to help and enjoys helping people ☺️

Joselyn and krista helped me

Came into office tô pay my renta and notuced I world be getting a rate increase and Rene the mgr on duty had the renta raise cancelled thank you for your help Rene

Thank you Krista and Joselyn

Rene was very helpful 👌 and had a nice and friendly attitude 👍 🙂

Renee was soo understanding of my mother and I situation, and she did her best to help us out any way possible! I highly recommend this storage to anyone!

Crystal and Jocelyn perfect customer service.

Rene at the Fontana office is so kind and respectful I will definitely keep using PS

Jocelyn and Fernando helped me

Easy to access and front desk is always helpful and attentive.

One rude employee and they close to early 9am to 5pm... I rather rent at extra space and I moved my stuff out and rent at extra space 6am to 10pm

Very helpful since very beginning on finding a unit, came by to pick up and drop off some more things and seen one of their workers (Rene) coming around and cleaning up :)

They give you fake storage unit codes, fake office phone numbers, and they let literally any random person who doesnt work there rent out storage units, stay away from this place! But they will gladly take my money even though they dont even give me access to my storage unit.

Just want to thank the property manager Rene for all her help! Great service!

I've rented here for a good long time and Rene the property manager helped ne with my past because it went up in price, and she offered to make a request to have it lowered. I hope o w it will be approved . Thanks Rene you are awesome .

Oh man. Renee has been AMAZING to work with. She went above and beyond with helping us set up our units and answered all my questions with more info than I ever would have expected (which has helped me even more!!!). She is also a hoot and had me cracking up the entire time I was been working with her. A fantastic location if you ask me. I would totally recommend to others.

Rene is the best. Recommend fontana to everyone!

This is going to be the shortest review. But I’ll make sure to make a long review towards Corporate. The storage area is cleaned but the office is filthy. Which ever lady works in the front takes 2 hour lunches and leaves a half an hour early. I know this is more than one time because my mom, grandma and I had the same experience trying to go back and fourth with our storage unit. It’s ridiculous. I understand she has to take a lunch or a break but it’s different take advantage of your job especially when people renting out the storage can’t get into the unit for it be locked at all times. Waiting 2 hours to open our uniting on my own time.

Rene at Public Storage was great. Rene processed my payments politely and efficiently. She even helped me lower my payments. I would highly recommend Public Storage to my friends.