Great service. Ask for Lori, she is amazing and is passionate about be helpful. My whole family has rented space here. Wouldn’t go anywhere else
Thank you Toi for your help today and communication
Toi provided exceptional service. She was personable, knowledgeable about the units and the available inventory. Additionally she gave me a tour of the facility’s access entry and exit points, along with demonstrating key features on the app. I was able to secure a storage unit that same day and set-up Auto Pay to streamline my financial records.
Absolutely do not store with this company! They will take you money and let your valuables get stolen on top of that working with there insurance company it gets even worse they take several months to get back to you and then they denied your claim even if you have all the evidence to prove your stuff was stolen including a police report. They claimed our stuff was worth less than the 100 dollar deductible which I can assure it was worth way more than that. Absolutely terrible experience with this company if you cherish your valuables do not store your stuff with this company. Ps. They have cameras everywhere yet the thief's were able to break in and out of 5 different units we got a conviction but that is not the point the point is that our stuff was stolen and they don’t want to take responsibility. If I could give this place zero stars I would
Toi and Rosie are great they helped me with ease thank you.
Great atmosphere, clean and the staff is super helpful, and welcoming Thank you.
Too was amazing and helpful!!! We were able to find the perfect spot at the right price point. Toi’s knowledgeability and friendliness made our day!
We came in looking for a storage unit and Toi was friendly and informative! We received excellent customer service from her during our visit. This location is also clean and well maintained which is a huge plus!
Love the staff they are very helpful and nice
Rosie - thank you so much for the great service, the friendly service, the description, the showing of the facility. You made it so easy, I appreciate the time you took to explain everything. You are great!
Lori was a big help in helping me get a storage! Thank you so much!
Great place for storage. It’s clean, air-conditioned, secured, carts are provided, easy access, and the staff are very helpful!
Rosie and Fernando, they were exceptional in their service and great attitude. Loved their customer service and their customer care. I would gladly recommend this public storage to anyone. Thank you Rosie and Fernando.
I recently had an excellent experience with Public Storage in Eastvale, California. The facility is clean, well-maintained, and offers great security for peace of mind. The highlight of my visit was the outstanding customer service provided by Rosie. She went above and beyond to assist me with selecting the perfect unit and ensured I understood all the options available. Her professionalism, friendly attitude, and attention to detail made the entire process smooth and stress-free. If you're looking for top-notch storage and customer service, I highly recommend Public Storage in Eastvale and Rosie in particular!
Thank you Rosie, this place is so clean, I’m really nice and clean and new.
Rosi was a helpful person!
Lori is an amazing person, helps with every question I may have beautiful place
I have been at public at this storage for a while and staff is always kind, very quick to assist me . Lori especially has always been diligent with finding multiple storage units at the times I need them most. I had 4-5 large storage units at this facility at once and it was very easy gaining access to the property . I highly recommend this storage location .
Rosie and Lori were great help
They really help me out and was very nice and helpful
Just reserved a storage unit at the Eastvale Public Storage. Easy process and Toi the representative was very helpful and answered all my questions. Great price for the large unit I reserved.
Toi have been great help.
Fantastic customer service experience. Didn’t spend more than 2min here. Toi was the associate who attended to me. She was sweet and amazing. Explained everything to me perfectly.
Awesome customer service and great facility overall! I’ve had a unit here for a couple months now and have never had any issues. Rosie and the other staff are very friendly and super helpful. I definitely recommend this place if you’re looking for a place to store your belongings. Also the app is great and super useful!
Lori
Fantastic Customer service!!
Thank you Lori for letting me know about App very nice and helpful
The customer service at this location at Eastvale was great. Had a few laughs with Ms Lori. Thank you.
Horrible customer service. I submitted my move out notice in March to vacat april5th, the manager said they dont prorate rent I would have to pay the full month rent for even although I'm vacating April 5th,2024.So I made my vacate date April 30th,2024 and padi the full month. I moved out April 30th, 2024, I called the manager to inform her ealirt that day that I will be out of the storage.It's now June 3rd, 2024 I revieved a email stating I am being charged May and June rent plus a lien fee. I called today after reciving this email to inform them again that I moved out April 30th. She asked me if I left the lock on the storage and I said yes, I purchased the lock from them so I thought I was supposew to leave the lock. She said well we will continue to charge you until the lock is removed, we cant remove the lock. I informed the lady that I am out of state and will not be able to remove the lock and I'm sure they have there ways to remove the lock. She continued to say well you will continue to be charged, I asked her for the corporate number and she said they dont have a corporate number, which is is a lie. I have proof that I moved out, i have voice recordings, photos, and time stamps. And I'm so glad I did get this documentation on my vacate day otherwise I wouldnt be able to fight these charges. But I'm going to google the cororape information and speak witht he higher ups and have these charges removed. Its sad that i have to go thorugh all of this instead of the manager and repersentives helping me with this matter properly.
Lori is a great manager! She keeps the property very well kept and is very knowledgeable.
Rosie has been a great help and is very nice every time I see her I appreciate her.
Awesome customer service! Place was very clean Rosie and Lori answered all my questions and were very helpful with the setting up!
Lori and team are always willing to help
Called this place and Ernesto was very helpful
Very informative and the place was super clean. Thank Lory
Lori was very helpful, extremely professional and have outstanding customer service skills. Amazing service!!!
Would recommend. They are great representatives for this business!
If you want to be gaslighted every 3 months for a price increase without any form of notification, then this is probably the place for you.
I started at $190, and they attempted to increase the price to almost $400 in less than a year.
Awful service, no communication in rental increases, only DAY OF. If you call to complain about the rental increase, they push you to their voicemail, with only an SMS follow-up.
No forms of communication regarding failed payments, but instead jacked up extra pricing. Not worth the money here.
The entire building smells of burnt rubber and elevators constantly make you sick from the smell.
Do yourself a favor and look at other storage spots.
Quick Update: If you try to leave, they will up charge you. They'll also refuse a legal refund and credit which you are owed. This goes against their refund policy.
Outstanding support. Lori is great.
Rosie was such a great help and so sweet. She was patient and answered all my questions. Thanks Miss Rosie!
I came in to replace my lock Rosie was a great help. Thank so much.
Rosie was very helpful and help me through all the process. I definitely recommend this place.
Thank you Lori you have been so helpful to me and my family I feel like we are family thank you public storage ❤️
Go see Rosie!! She was awesome and had a great attitude. She was very helpful and answered all of our questions. Thank you
Rosie was helpful answered all our questions thank you
Lori is great. Always helpful
Lori was very helpful and informative with helping us in our decision would definitely recommend to family and friends
Lori helped us out. She made it super easy to move our stuff into a unit!
Rosie has been super helpful with helping me get a storage.
Great Customer driven service! I've had several storage units and have never felt so taken care of and informed by company processes up front. Lori at the Eastvale location was very helpful, informative and caring. Additionally, the facility is clean!
I really want to say thank you for toi . She goes above and beyond for customers . She made sure I was satisfied with everything.
Very clean area, but raising the prices very frequent sucks. I wish they can just lock you at a rate instead of increasing constantly and making it so expensive. Don’t recommended it. They start you a low price and increase it way too much.
I dont ever leave reviews for anyone but I had to this time ROSIE and EMILEE HAVE GREAT CUSTOMER SERVICE ! Very tentative and helpful! If anyone comes and sees this review, make sure to go when and only ROSIE AND EMILEE IS THERE. If they are not there don’t even bother going in. Thanks for all the help Rosie and Emilee !!! 🙏🏽🙏🏽🙏🏽
Gaslight price increases!! My storage unit went up by $200/month with no warning. Absolutely worst customer service. Manager is never available and so ridiculously rude.
Laurie is an excellent manager. She’s very helpful in assisting us in every way to make it easier and convenient for us. She’s truly an asset to your company.
Lori has been helpful with updating account
She saw us. Didn’t open the door. She was sleeping behind the desk or something. Terrible customer service
Lori is great has always been so helpful
Toi was great! She was very knowledgeable and patient while I was deciding on the storage space size! If your looking for a storage unit ask for Toi!
Lori was super helpful and great service! Would highly recommend coming here
Great customer service! Very knowledgeable, extremely respectful, and welcoming. Definitely referring other people here. Thank you Lori!
The storage is very clean. Entrance is simple. Employees are nice. They could use more carts. That I agree. However, I would of gave them 5 stars if there rent prices were not deciving. Rent my space in March 2022 it was $200.00 a month. A few months later I got a notice it was going up to $330ish then fast forward June 1, 2023 another friendly note in the mail it's now up to almost $450.?? It is way way too much. We are now going to have to look for another facility. I don't know how they can charge new clients $211 and raise rent on existing ones ridiculously. Sure not a way to keep customers. Love the storage but rent prices are forcing us to take our business elsewhere.
Krista and Laurie are awesome!
VERY CONVENIENT NICE N CLEAN.
Thank you Fernando for your help with the transfer unit being so close to my old one
Thank you
Thank you Toi for your service and helping me get my unit together. After realizing I needed a bigger unit, I revisted and was able to find the unit of size that I was looking for, thanks to Wendy and Jordan for their help with making this all happen in a short amount of time without any issues.
Kirasta showed us the ropes. Got us a storage space 👍🏼
Great experience lovely facilities Kirsta
Fernando was a big help to me today and he got a really complicated situation solved with no hassle!
Manager Lori from public storage gave me the best customer support that I had on a long time.
Krista and Ernesto were awesome!! Very helpful and knowledgeable!!
Awesome place! Come here. .
We told them that we moved out of the storage they said that they didn’t I was in the hospital gave somebody to try to give them the keys and nobody was there so we left it on the door. I called back a week later and said we’ve been trying to get a hold of you guys to tell you we moved out. You guys never called me back for the last two weeks so then they ended up charging me 600 and something dollars. And threaten me to put it on my credit but I’m very very sick so now I have to pay out of my pocket 600 and something dollars because none of the ploy ease a public storage wanted to listen to us. One lady said I’ll put it on the computer cause I don’t see the keys there so they can drill it out the other she did not say that I said yes she did so very rude unkind never there to make payments never on time when you want to make a payment so they like to make you pay late fees and everything always raising the rent on every six months too much money look for another storage don’t go to them
Krista was awesome friendly knowledgeable
Horrible smell on the bottom level of the inside of the building. Been here a couple times in the last 2 weeks and how are they not doing anything about it? Can't even avoid it because it hits you once the doors open!!
Denise was very helpful and patient. I highly recommend to come here
They will take your money and not give you a unit. Stay away. Property manager is to lazy to even answer a phone call.
No loading dock not enough spaces for acces horrible attention from the people at the office sorry there is not a minus start
Lori is the best thanks again for all the help!
Amazing service. Philippa was very helpful and friendly. Thank you!
Thank you Denise for all your help.
Krista was a excellent help. Awesome customer service 😇😇😇😇😇😇😇😇😇😇😇😇😇
Krista is amazing , really help us
I would highly recommend Public Storage and Lori to anyone looking for the right place to store their belongings. My family and I did not know the first thing about how everything worked. Lori provided exceptional service sharing her knowledge and expertise. She was super helpful, assisting us in finding the right space at a competitive price. Lori and her staff were both professional and personable. Most importantly, Lori really took the time and made suggestions based on our best interest. We truly appreciated the outstanding customer service experience which is so rare these days. Public Storage is lucky to have an employee whom takes ownership of her job like Lori does. Thanks again Lori!
Krista and Lori were very helpful
Where to start this is my first time renting a storage unit. So i knew nothing except it was climate controlled but Denise and Lori helped in every way possible ,i had to get a bigger unit it was super easy. Signing up for a unit is fast this place has all the bell and whistle's and above and beyond excellent and experienced customer service. Highly recommend this location, my only problem is i cant give yall more starts 10/10
I pay $160 for the smallest storage every month and management has not called me to inform me about their $105 price.
ROACHES!! They have roaches here. Do not get units here. I have to move my entire unit. I found adult roaches near my unit and on the floor near my unit.
Wendy and Denise were great
Thank you for your help with my paymeny
Denise and Wendy was AWESOME. They provide professional services and answered all questions. Thank you very much for you women service.
Denise and Wendy provided me Excellent service they went above and beyond. Thank You Ladies
Great service, 10/10 Wendy is very helpful
Cheyenne and Denise was very nice and helpful, thank you
Lori and Denise are amazing! They are so helpful and pleasant and the facility is clean and safe
I showed up around 10:45am and no one was on site or in the office. I called the number on the door which brought me to an operator, Richard, who put me on hold for 5 minutes to get a hold of the manager and never got back to me :/
Wendy and Lori were great
I really like this storage location. The customer service is really great. The girls are very friendly, helpful and knowledgeable. The only downside I’ve had to this location is when the elevators go out. My goodness is it a nightmare. Please keep the doors to the stairs unlocked when having to use the stairs. I got stuck twice and had to walk around the building to re-enter because I couldn’t get in. Side note: visit early morning or late evening, it’s almost impossible to get parking during the mid morning to afternoon hours.
Cheyenne was very nice and helpful. More customer service places need people like her . Thank you so much
First time experience renting a storage space, the place was clean and indoors with cool temperature environment. The staff Cheyenne was informative and professional, made the process easy and was very helpful. Thank you!
Denise was great. She showed me around the facility and took time to address all of my concerns.
Excellent team.
Everyone enjoys there job ..
Thank you so much! Denise is the best representative ever!! Super customer service friendly, helpful to the max. Thanks again Denise I will always use the storage
Cheyenne and Lorrie Was so amazing helping me with everything. They made this process very easy and fast. While my kids wait impatiently out side for me. I thank you guys for making feel comfortable
Cheyenne was very knowledgeable and helpful about what was best for my storage needs. She's awesome!
The one way entrance causes much clutter by the entrance
Hay everyone...I just rented a unit for the manager Lori...she was so sweet and willing to help me with all my storage needs...she also gave me a great deal on packing supplies...if u need a good storage space come and check out Lori...she is great
Lori, the property manager, is great.
Jordan, Lori and Denise were so great to work with. We happened to stop by to inquire about a storage unit and they made the process so painless, easy and super pleasant that we ended up renting a storage unit on the spot. The place is spotless clean, brand new and feels very safe. So glad we rented at this location, I highly recommend.
Thank you Denise for guiding me thru my rental
If i can give 10 stars i could. Denise and Brittany were fabulous. I didnt feel rushed, Denise was so patient and explained everything very well.
Perfect, easy and super friendly help!!!! I appreciate you sooooo much Denise, you are awesome and amazing!!! Highly recommended.
Such a wonderful time at Public Storage with Denise and Brittany great people and having a fun time ready to put my stuff in the storage thank you
Beautiful facility!!!! High tech!!! Clean and convenient!
Blown away as soon as I walked in from Lori, Brittany. To Denise amAzing group here experience A+++++++++
Cheyenne is an excellent relief manager. she is very helpul and very flexible, smilng all the time. She is awesome. I would difinitely reccommend to my friends and relatives to get the storage here in Eastvale.
Cheyenne had amazing service
Great service from Cheyenne .
Excellent customer service by Denise V. She answeed all my questions, and was very helpful in helping me choose the right unit. Keep up the good work...
Krista helped so much. Had all info to all questions I had or knew where to direct me to have my question answered.
Krista Is Absolutely Amazing 🔥🔥🔥 Thank You For Helping Me
Krista was great helped me get my storage set up. Very good service
Very clean, well-organized and friendly front desk.
Miss Philip was very nice she rated five stars and I think that she will be a good worker yes sir yes sir
Very easy to rent a space, the facility is secure, and staff are friendly and helpful!
Talked to Carlos with public storage and was able to handle all my needs
Thank you for your help Fernando and denise