Public Storage Self-Storage Units at 6301 Archibald Ave, Eastvale, CA

Office does not open at 6am. They should update their office hours

Rosie was great

Just reserved a storage unit at the Eastvale Public Storage. Easy process and Toi the representative was very helpful and answered all my questions. Great price for the large unit I reserved.

Toi have been great help.

Fantastic customer service experience. Didn’t spend more than 2min here. Toi was the associate who attended to me. She was sweet and amazing. Explained everything to me perfectly.

Awesome customer service and great facility overall! I’ve had a unit here for a couple months now and have never had any issues. Rosie and the other staff are very friendly and super helpful. I definitely recommend this place if you’re looking for a place to store your belongings. Also the app is great and super useful!

Lori Fantastic Customer service!!

Thank you Lori for letting me know about App very nice and helpful

The customer service at this location at Eastvale was great. Had a few laughs with Ms Lori. Thank you.

Horrible customer service. I submitted my move out notice in March to vacat april5th, the manager said they dont prorate rent I would have to pay the full month rent for even although I'm vacating April 5th,2024.So I made my vacate date April 30th,2024 and padi the full month. I moved out April 30th, 2024, I called the manager to inform her ealirt that day that I will be out of the storage.It's now June 3rd, 2024 I revieved a email stating I am being charged May and June rent plus a lien fee. I called today after reciving this email to inform them again that I moved out April 30th. She asked me if I left the lock on the storage and I said yes, I purchased the lock from them so I thought I was supposew to leave the lock. She said well we will continue to charge you until the lock is removed, we cant remove the lock. I informed the lady that I am out of state and will not be able to remove the lock and I'm sure they have there ways to remove the lock. She continued to say well you will continue to be charged, I asked her for the corporate number and she said they dont have a corporate number, which is is a lie. I have proof that I moved out, i have voice recordings, photos, and time stamps. And I'm so glad I did get this documentation on my vacate day otherwise I wouldnt be able to fight these charges. But I'm going to google the cororape information and speak witht he higher ups and have these charges removed. Its sad that i have to go thorugh all of this instead of the manager and repersentives helping me with this matter properly.

Lori is a great manager! She keeps the property very well kept and is very knowledgeable.

Rosie has been a great help and is very nice every time I see her I appreciate her.

Awesome customer service! Place was very clean Rosie and Lori answered all my questions and were very helpful with the setting up!

Lori and team are always willing to help

Called this place and Ernesto was very helpful

Very informative and the place was super clean. Thank Lory

Lori was very helpful, extremely professional and have outstanding customer service skills. Amazing service!!! Would recommend. They are great representatives for this business!

Toi was great!!

If you want to be gaslighted every 3 months for a price increase without any form of notification, then this is probably the place for you. I started at $190, and they attempted to increase the price to almost $400 in less than a year. Awful service, no communication in rental increases, only DAY OF. If you call to complain about the rental increase, they push you to their voicemail, with only an SMS follow-up. No forms of communication regarding failed payments, but instead jacked up extra pricing. Not worth the money here. The entire building smells of burnt rubber and elevators constantly make you sick from the smell. Do yourself a favor and look at other storage spots. Quick Update: If you try to leave, they will up charge you. They'll also refuse a legal refund and credit which you are owed. This goes against their refund policy.

Outstanding support. Lori is great.

Rosie was such a great help and so sweet. She was patient and answered all my questions. Thanks Miss Rosie!

I came in to replace my lock Rosie was a great help. Thank so much.

Rosie was very helpful and help me through all the process. I definitely recommend this place.

Thank you Lori you have been so helpful to me and my family I feel like we are family thank you public storage ❤️

Go see Rosie!! She was awesome and had a great attitude. She was very helpful and answered all of our questions. Thank you

Rosie was helpful answered all our questions thank you

Lori is great. Always helpful

Lori was very helpful and informative with helping us in our decision would definitely recommend to family and friends

Lori helped us out. She made it super easy to move our stuff into a unit!

Rosie has been super helpful with helping me get a storage.

Great Customer driven service! I've had several storage units and have never felt so taken care of and informed by company processes up front. Lori at the Eastvale location was very helpful, informative and caring. Additionally, the facility is clean!

I really want to say thank you for toi . She goes above and beyond for customers . She made sure I was satisfied with everything.

Clean and great p rides

Very clean area, but raising the prices very frequent sucks. I wish they can just lock you at a rate instead of increasing constantly and making it so expensive. Don’t recommended it. They start you a low price and increase it way too much.

I dont ever leave reviews for anyone but I had to this time ROSIE and EMILEE HAVE GREAT CUSTOMER SERVICE ! Very tentative and helpful! If anyone comes and sees this review, make sure to go when and only ROSIE AND EMILEE IS THERE. If they are not there don’t even bother going in. Thanks for all the help Rosie and Emilee !!! 🙏🏽🙏🏽🙏🏽

Gaslight price increases!! My storage unit went up by $200/month with no warning. Absolutely worst customer service. Manager is never available and so ridiculously rude.

Laurie is an excellent manager. She’s very helpful in assisting us in every way to make it easier and convenient for us. She’s truly an asset to your company.

Lori has been helpful with updating account

She saw us. Didn’t open the door. She was sleeping behind the desk or something. Terrible customer service

Lori is great has always been so helpful

Lori was great,!!!

Toi was great! She was very knowledgeable and patient while I was deciding on the storage space size! If your looking for a storage unit ask for Toi!

Lori was super helpful and great service! Would highly recommend coming here

Great customer service! Very knowledgeable, extremely respectful, and welcoming. Definitely referring other people here. Thank you Lori!

The storage is very clean. Entrance is simple. Employees are nice. They could use more carts. That I agree. However, I would of gave them 5 stars if there rent prices were not deciving. Rent my space in March 2022 it was $200.00 a month. A few months later I got a notice it was going up to $330ish then fast forward June 1, 2023 another friendly note in the mail it's now up to almost $450.?? It is way way too much. We are now going to have to look for another facility. I don't know how they can charge new clients $211 and raise rent on existing ones ridiculously. Sure not a way to keep customers. Love the storage but rent prices are forcing us to take our business elsewhere.

Krista and Laurie are awesome!

VERY CONVENIENT NICE N CLEAN.