Jonathan is absolutely amazing and made the whole experience of securing a unit seamless. We appreciate his patience and helpfulness. DM Rob is the best thing since sliced bread. 😅
Muy buena atención personalizada por David, muchas gracias. Muy buena experiencia
Awesome experience staff was super helpful
If customer service were a sport, Johnathan would be in the Hall of Fame already.
Walked in expecting “storage unit vibes” and got VIP concierge energy instead. The man is somehow both super professional and genuinely friendly at the same time, like he trained at a luxury hotel but chose storage units for fun.
He explained everything so clearly. No pressure, no confusion, no “let me transfer you to someone else” nonsense. Just straight up efficiency with a smile.
Honestly, if Johnathan ran a DMV, people would be fighting to renew their license.
Awesome experience. Came for storage, left with restored faith in customer service.
Outstanding service by Jonathan. Really took the time to explain everything and insure that I understood all the services available. He was very friendly and polite throughout our interaction. He made the process of obtaining my unit a very pleasant experience. Thank you.
Muchas gracias al manager David muy buen servicio y atención
Excellent service from the staff, very professional and knowledgeable, super recommended
I was able to walk in and get a unit right away. Jonathan was a huge help and was able to show around and answer all my questions easily. Place has a good layout and is very convenient. Units are clean and secure aswell.
The Public Storage on Fenton Street in Chula Vista is outstanding. The team consistently provides excellent service and makes me feel genuinely valued as a customer. The facility is clean, well-maintained, and secure, and the management is always friendly, professional, and responsive. I wouldn’t hesitate to return whenever I need storage again. Highly recommended.
Jonathan was very helpful and friendly
I arrived around 5:20 PM after a two and a half hour drive, feeling quite stressed about making it before the 6 PM closing. Jonathan was already assisting another customer when I walked in, so I fully expected to be rushed. Instead, he was incredibly patient and didn’t rush either of us. He stayed past closing to walk me through the facility and ensure I was completely set up with my codes and U-Haul. I really appreciated his professionalism and the fact that he didn't let the clock dictate the quality of his service. It made a stressful moving day much easier.
This place is awesome, it’s super clean and well lit. The staff make it so easy both for moving in and for moving out, believe it or not. They’re always super helpful. They have utility carts to help you move your stuff but sometimes they are hard to find, this isn’t the fault of the staff tho, that’s just knucklehead customers who lock up the carts inside their units. I’ve rented three different units at this location now and will rent here again if I ever need it.
Very easy to do it. I am familiar with the service.
Jonathan was way helpful, walked me through the whole process. Personality? 5 stars. My unit wasn’t locked properly and when Jonathan was making the rounds and saw it, he got in touch with me right away so I was able to fix it.
Outstanding service and orientation! Well above and beyond expectations!
Jonathan at the front desk was very helpful in setting us up with a storage unit and showing us the features of the app.
The staff is amazing, best kuddos for Public Storage, everything clean , restroom, units and the building
Moving in was very seamless, switching to a bigger unit was also easy. Jonathan was very patient and helpful throughout the entire process. 100% recommend this company to store your belongings, it is climate controlled and multiple security safety measures.
Jonathan is the best, he really goes to the extra mile for the customers, thank you Jonathan
Thanks David for helping me out with my needs, we really appreaciated your patience with us, highly recommended
Me agrada estas bodegas de eastlake excelentes servicios atencion y agradable vibras muy serviciales los empleados me atendieron muy bien 👍
Siempre he recibido una excelente atención. Son muy amables, además que las instalaciones siempre limpias.
Excelente atencion aclientes las mejores bodegas de eastlake honestos y sinceros alegres y contentos y muy serviciales .
Super clean and great customer service. Hands down recommend.
Clean property and very attentive staff, David and John are the best 10 out of 10 service!!!
I had a fantastic experience at this Public Storage location. The facility itself is outstanding. It very clean, well-maintained, and secure, which gave me complete peace of mind about storing my belongings.
What really stood out to me, though, was the incredible customer service. Jonathan, the staff member who assisted me, was absolutely amazing. He was professional, informative, and went above and beyond to ensure that all my questions were answered. Not only was he knowledgeable, but he was also patient, approachable, and genuinely friendly, which made the entire process smooth and stress-free.
It’s rare to encounter staff who make you feel so valued as a customer, and Jonathan truly did that. His level of care and service exceeded my expectations.
I highly recommend this Public Storage location if you’re looking for a safe and reliable place to store your belongings. With the combination of top-notch facilities and exceptional staff like Jonathan, you can’t go wrong.
Just finished up a two year run with Public Storage in Eastlake. I can’t say enough about the customer service I experienced. The place is spotless and incredibly secure. Codes needed for doors, gates and elevator. Courtesy floor dollies everywhere and quick response from staff and manager. In particular property manager David and district manager Robert were exceptional and went above and beyond. To ensure my stay was secure, convenient and a great experience overall. Have been with ExtraSpace and other national storage facilities and they just don’t compare. David was always available for any issues even while away at lunch or patrolling the property and Robert was fantastic helping out during his busy schedule anytime it was requested. Well done Public Storage. I rarely leave reviews, especially positive ones. But this was well deserved. Moving can be very exhausting and overwhelming. Thank you to both Robert and David for easing the pain. I will definitely be back and have already referred over 10 people as I work at the nearby RV resort. Nobody needs self storage more than RV’ers. Oh and they beat all the prices of nearby competitors and even made every effort to match or beat any price. Their social media app is also a dream to work with.
Jonathan made the transition fairly easy and found a great space, so I can get my belongings.
Excellent service, Jonathan helped me find a great parking spot for my corvette, great experience, would give 10 stars if I could!
Jonathan was very helpful and pleasant to work with. He gave me options and explained everything upfront. Thanks again!
Jonathon was an amazing help and excellent communicator great staff air conditioned units very clean and safe
Excelente servicio, nos atendió David y fue muy amable y nos ayudó mucho, gracias
I met Jonathan at Public Storage in August 2025, he was working alone, and assisted me in renting a 10X15 room. The transaction went very well as he is very professional in his work. Later he introduced me to David who is very professional with his duties as well.
Jonathan has been outstanding with his help during my transition/ storage needs. Thank you!
I wanted to rent a parking spot in public storage. I came to public storage in Chula Vista and Fenton street . I was greeted by awesome gentleman JONATHAN who went above and beyond to find me the right parking spot and location. His customer service exceptionally good. For the door he greeted me in and gave whole tour of the property and found me the right parking spot. God bless JONATHAN for all the help. Six stars for JONATHAN.
Johnathan was really helpful. He made the whole experience easy and enjoyable! Rob (GM) is best thing since sliced bread!
David has great customer service and very helpful. I a great experience
Amazing facility! Nice and cool and so clean you can eat off the floor. Jonathan was very kind and accommodating I'm customer service. Highly recommend this place.
Jonathan was very helpful and guided me though the whole storage rental process. The facilities are very clean and modern with ease of access. I would recommend Public Storage to anyone. 🏆
Was having trouble online trying to get a storage unit, but after calling in store David helped me book a storage really fast and the process was smooth. Definitely made the experience easier.
Jonathan at Public Storage was incredibly helpful and kind! He made the whole process easy and smooth from start to finish. Thankyou again for all your help!
Jonathon was very professional and knowledgeable. His care for customers was outstanding and he displayed amazing dedication and loyalty to his employer. Very very helpful. Thank you for your assistance and positive attitude!!!!!!
Muy buen servicio por parte de David y Jonathan
Súper rápido, buenas promociones y muy amables
Lo malo es que no hay carritos de plataforma pero entiendo que ellos no tienen la culpa, los mismos inquilinos se los llevan o no los regresan
Muy recomendados
Fast process, good promos and clean facility
Thank you David and Jonathan
Great location! Clean and secure facility!
Tengo más de un año con la bodega, y estoy fascinada vi el servicio y atención que he recibido siempre de David, siempre me ayuda con una sonrisa.
En perfecto español, con su carisma te deja un sabor sabor tan agradable. Ojalá hubiera muchas personas en los negocios como David atendido en los negocios.
Gracias David, por tu tiempo y tus carisama 🙏🏻🙏🏻
The place was nice and clean. Jonathan helped me navigate through to find my storage unit and any other questions I had. He was a great help with my first time renting a storage space.
Amazing customer service the associate Jonathan has a great attitude
Even help me locate a dolly
Since depending on the floor, you’re located certain floors you do not have access to, but he made sure that I had a dolly for the time that I needed
I’ve had my storage unit at this location for several years now and I love it. It’s secure and super clean, plus the staff are always helpful. Thank you to the district manager Robert for being so professional and courteous!
Quick service! Fast and Friendly!
Great customer service. But they need more Push Carts.
The transaction was incredibly smooth, and David was exceptionally helpful and professional. He addressed all our questions and concerns with care. This is an excellent place with outstanding customer service. I don’t typically leave reviews, but this experience truly deserves it. Highly recommend this place for your storage needs!
I am extremely satisfied with this particular Public Storage rental facility! It is an indoor fully secure/gated property located in East Lake part of Chula Vista. And has a free download able app in which you can access opening/closing gate conveniently without exiting your car. The staff at this location are very professional and extremely helpful. My most recent visit was with gentalman named Johnathan.
Shout out : ((Thanks Johnathan 😊 for all your help ))
Arturo was great and super helpful in making sure the rental was smooth.
I had a very long trip and thought I wasn’t going to make it to the storage on time, one of the employees called me and said he would be willing to wait a little after closing, thankfully I made it 5 minutes before closing, he was very kind and understanding, he showed me around and the process was very fast and organized. Overall love my storage, it’s the perfect price and size also the facility is very clean and I do not feel unsafe at night here. Highly recommend this place!!
Wife's first time renting a unit last week and she explained how Jonathan and David were kind and welcoming to the process. Came in today and was impressed as well. Awesome staff, and clean facility.
David was a great customer focus people! He gave me a great quality time showing me the different options, he is a great asset for your company!
Thank you, David !
Hector
David, your employee did an outstanding job showing me the storage
Estoy feliz de poder encontrar este lugar para guardar mis cosas por unos meses, asta ahorita me encanta el servicio que tienen en especial
David es muy amable y muy atento
Gracias por su ayuda
Me atendió David y su atención fue muy personalizada muy amable y accesible en todo sentido!
Las instalaciones muy limpias !
Jenny was awesome! Helped with everything I needed amazing service!
David went above and beyond today at Public storage. David was knowledgeable and helped us through the rental process.
Friendly and Professional Site Management !
All servicing options and questions thoroughly explained to customer's satisfaction !
Beautifully clean spaces and all common areas are very clean. Carlo was fantastic to help me figure out everything. He's very professional, knowledgeable and friendly. The
I went in to ask a few questions and got all my answers and concerns taken care of. Thanks to Carlos! He is very knowledgeable and proficient in his job! I know rent there. Thanks Carlos!
David. And Carlo was friendly, fast and efficient. Especially with great promotions
David really helped us to get the exact storage unit we were looking for! Amazing help from him, satisfied with what we got.
Carlo was incredibly helpful in securing a great deal on a storage unit for us. He went above and beyond to ensure we found the perfect size at an affordable price. His friendly and professional demeanor made the entire process smooth and stress-free. Highly recommend this business!
Carlo was amazing great service
My experience with Public Storage is absolutely fantastic!! I was frantically searching for a place to store some of my belongings and my son recommended Public Storage (PS) I went to the PS facility that was very close and when I walked in the agent that assisted me was friendly and provided excellent customer service and explained everything that I needed to know about PS. If you are looking for a place to store your items, please go to PUBLIC STORAGE you will not be disappointed and the most important thing is the PRICE IS RIGHT!!!! Good luck!!!!
Herbert L Lemmons, Sr
This was the best rental experience.. easy, convenient, and everything was explained professionally and thoroughly. The walk through was impressive as this location is very clean. Thank you very much to the staff member who helped me.
Carlo
Thanks for your good service !
Excelente servicio de carlo , muy amable .
I have been a customer at the Benton avenue location I want to give high praise and recognition to the district manager Mr. Rob. He goes up and beyond for his customers and he is truly appreciated by me . Thank you for all you do. Sincerely
Patricia La Pointe
This place is very nice and clean very professional. I recommend this place. Thanks guys for all your support you made it easy
as soon as we entered the building we were received with a smile and greetings Carlos was setting us up with a great promo and offered us the best location of access to the nearest entrance do to my disability. His eagerness and willingness to help every time we were in the building making sure we had a cart to store our items.
excellent customer service, recommend Public
storage to anyone needing a storage.
Awesome Carlos 110% five star
I had to upgrade my space recently and the staff at Eastlake were very helpful with the transfer of the units. The facility has always been clean and well lit.
Great customer service. It is clean and great for storing your items
Jenne was amazing.She was very quick.Efficient great customer service thank you
Carlo was awesome and helped me navigate and answered all my questions. Very nice 5 star service!
Carlo did a Great job! explaining all my options and help me select the perfect storage.
https://maps.app.goo.gl/NPKVEzE7dxZ9EARA8
Great customer service… very happy person good directions love it already
Fabuloso servicio. La mejor atención de Jennie.
Gracias!!!
Excellence customer service. Jennie answered all of our questions.
Jennie was very helpful. She explained everything we had questions about. Was very knowledgeable about property
Jenny provide
Excellent customer service
Excellent customer service! Thank you Jenny for helping!
Very easy to get. Good pricing. More push carts would be awesome.
I was assisted by Amaya and Sheena. Both of these ladies were so amazingly kind! Amaya provided me with detailed information regarding the rental process and insurance coverage. Both ladies took the time to answer any and all my questions. I truly appreciate their warm and inviting nature.
Very clean, the staff is very nice! The manager Sheena is great and friendly every time we talk to her.
Exceptional service! Very professional and helpful! Thanks Jennie!
Jennie was absolutely wonderful in showing us multiple storage units we found the right one we needed. She was patient & very knowledgeable. 10/10 recommend Public Storage on Fenton!
Sheena from Public Storage was wonderful. She was very helpful, courteous and knowledgeable. This place is great! I highly recommend this place.
Sheena was amazing and very helpful. Her customer service was fantastic! Thank you.
Jenny was super nice and helpful!
Maya was very polite and helpful and willing to explain every question in a good manner
SHEENA WAS AMAZING!! As a small business owner the need to store the tools to run my business in a safe place is extremely important. She provided exemplary customer service, and ensured that I had all the information and tools I would need to make the best choice for my business. Talking to her, didn’t feel like I was being sold anything or that someone was just trying to get money out of my pocket, but that someone truly wanted to assist me with products that they had to offer. She embodied the level of customer service that I aspire to with my own business, and I will be very comfortable recommending that people go to see her at public storage if they ever need storage space.
A+ customer service! Amaya and sheena the dynamic duo.. thank you for all your help with finding me a unit.. definitely recommend
Janette was awesome great customer service.
Jennie and sheena were awesome Great customer service
Amazing customer service Sheena and Amaya were amazing. Answered All my questions and made my experience smooth and easy. These girls are on top. It was a pleasure having Sheena and Amaya assist me with my move, it was a stress free experience and as a business owner I felt at home.GJ Builder Construction Services Inc.
Excelente servicio,Amables educados y servicial,gracias Raul
Thank you Amaya and sheena your help made my move 1000 times less stressful. The facility is clean and secure I recommend storing here
Wow the customer service is amazing! I’ve been here twice this week and Sheena and Amaya were extremely helpful and able to answer all my questions. They helped me find the perfect size unit to fit all my belongings. Thank you for the TOP TIER service! I’ll definitely recommend this place to anyone!
Just wanted to say how thankful I am to Sheena and Amaya for helping my mother in law out in her time of need. We needed to find affordable storage fast and their customer service made an otherwise stressful day just a little bit easier. Highly recommended.
Sheena was very helpful, friendly and answered my million questions. She took me around to different units so I can find the right size for what I needed. I opened the unit in the office!
This place is immaculate!! Walked in greeted with 2 beautiful smiles, Amaya and sheena exceeded my expectations… they explained everything and answered all my questions! You guys rock, not to mention I’ve never seen a storage facility so clean.. thank you ladies
Raul and Rob are great, these guys go the extra mile when it comes to customer service, definitely recommend
Friendly staff! Jovanne was patient with me and he was able to help me find the right unit for my stuff.The other ladies inside the office are also very kind and helpful!
I rented a storage unit from the Chula Vista location on Fenton and the service there was great. Joe, was very helpful, he answered all my questions, and concerns. He made some suggestions and showed me three units. The place was clean and it felt very safe. I was very happy with the service and I would suggest it to everyone.
Sheena was amazing and very helpful! She made the process of switching to a different space easy and overall works really hard to maintain a positive atmosphere for customers.
Amaya great customer service she needs a raise
Wow just wow!! Sheena had a personality that can light up a room! Amaya was so friendly! They are an amazing team! Facility was soooo clean.. thank you for your wonderful customer service!
Well at first I was having some issues. Thanks to Natasha (who is wonderful at her job by the way) at the El Cajon location helped me out tremendously. If ever I need any help at a Public Storage I will ask for her. Thanks public storage you all are amazing 😊
5⭐️Amazing service and care by Sheena and Amaya. Attention to detail and compassion with all my needs. Will recommend to friends and family.
I really like this place for putting my storage into. I trust my things are kept safe. It’s very clean and has good service by Sheena, Joe & Amaya.
Not the type to typically leave reviews but with the customer service I was extended I felt compelled to.
My wife and I came in looking for a storage unit as were transitioning into a new home and we were greeted by two smiling and helpful employees (Amaya and Sheena). They did a good job explaining the rental process and were efficient in getting us a unit that best met our needs.
Facility was very clean and organize which was the main reason we decided to keep our belongings there.
Happy to be a customer and will definitely spread the word! Thanks Again!
Sheena was very friendly from the start. She answered all my questions and was very informative. She took me on a tour of the facility and I was amazed at how clean and organized it looked.
Sheena and Amaya were super helpful! Both were very nice and went out of their way to be of assistance.
The space is...well a standard storage facility with a handy app to replace a code
I came today to rent a storage. The best customer service and clean units I have ever seen. Sheena and Amaya were upfront, and they really made me feel so comfortable with renting.
Sheena was great and really helped me out. Great service!
Great Service, Great Attitude and Attention to detail - Great space and convenient location
The worker Joe is really good person. Everyone working here is awesome ty so much
Best storage units in San Diego. Customer service on every shift goes above and beyond what's expected. Thank you Amaya, Anthony, Jenny, and one other so far.
El mejor de chula Vista CA y con el manejo de Ybett
Excellent customer service, explained every detail,courteous and professional.
Very professional based on the representative have to show around the storage facility! Was very thorough on reviewing everything on the process renting out the unit I need! 5/5
Bailey, the representative at Public Storage, was extremely courteous and knowledgeable as she answered my questions in regards to the storage and my items that needed to be stored. Highly recommend this storage facility not only for the convenience but also for the excellent customer service provided.
Yvette was very helpful, professional, and was quick and efficient.
Great experience I was helped by Stephanie C. She was wonderful and was able me able to find the the right sized storage. The place is very clean and looks well secured. Overall would highly recommend.
Quick easy online rental friendly staff
Nice experience. Very fast and friendly
Thank You Bailey. I appreciate your help today
Great customer service here I was helped by Bailey she’s very helpful and understanding helped us with everything we needed 5 stars🌟
Today I went in to get a storage here and Bailey was a outstanding help for me she show everything they offered and help me get a 1 promotion and just put smile on my face and made my day ! Thank you guys so much for allowing me to keep stuff here :)
Yvette was a friendly, professional, and knowledgeable woman who made the whole process super easy. Highly recommend!!
Great place! Bailey did a good job.
Stephanie C. Was really helpfully and very very patient. She answered all the questions and was really nice! Glad I chose Public Storage!
Just rented a unit and Stephanie was really helpful
These ladies are wonderful! Great customer service and the cleanest facility I've ever seen. Ask for Jenny or Stephanie. It's quality customer service that goes a long way.
Very helpful, clear and concise! Thank you Bailey!
Jenny, Rebecca and Stephanie are really nice! Great customer service!! Friendly and I felt very welcome.
Thanks Bailey for showing me and helping me find a unit
Bailey and Yvette helped a lot with our moving process, very helpful employees! Very happy also
Yvette, and Bailey were extremely helpful in helping us find the perfect sized unit for our needs! Give them raises!
Yvette helped us out to get our parking spot, service was awesome and on point. I appreciate a great customer service experience. Thank you!!
Clean and Friendly service. Helpfull people.
Yvette tremendous help great employee!
Yvette great customer service! She took patience to explain everything to me I’ll ask for her every time!!
Yvette is so kind she fixed my phone so I can get the public storage app and helped me with the storage!
Great Service and Great Deals! Bailey was such a great help and answered all my questions!
Yvette property manager was great…very helpful and knowledable…
Very patient with customers… went out of her way to help
Great customer service helpful Yvette was very patient and answered all my questions I recommend this place she stayed to help me
Excellent service top of the line Yvette always laughing made it easy!
Bailey is awesome ! She is cheerul and super helpful!
Yvette had customer service always smiling !
Wonderful service at public storage . Thank you Bailey for the walk through and for you amazing customer service
Yvette was always laughing and very quick !
Yvette was very helpful today, she was fast and did very well communicating with my wife and I! Loved her service thank you.
Yvette was awesome. Quick speedy service with a great attitude. She was amazing. Highly recommend. Thankyou so much again!
Very professional and punctual friendly and easy to work with will use again if needed
Service with Yvette was great
Yvette helped me she was really happy and always smiling
I enjoy the overall service. 10 stars!
Jenny was wonderful in assisting me with my storage space. Thai is the first time I have done this and she was wonderful. I would give her a 10/5 if it allowed.
Very helpful. Great customer service.
Yvette assist me with an issue I had regarding my lock which didn’t work and provided a solution - she provide a new one and ensure it works. She was very helpful.