We first met with Jesse and then Marie. Both were super friendly and helpful. We had an issue with the online selection and Marie was able to resolve the problem with zero hassle and a smile on her face. Everything was explained and turned out just as she said. I highly commend these 2 employees!
Indoor units are clean and feel safe. Beware of rent hikes - after about 6 months our increased almost $200. Marie has been fantastic! Our stay was much longer than originally expected and she was always so friendly and helpful.
Marie was beyond exceptional and was a great support during my chaotic transition in moving and providing a safe environment to trust my furniture in their care.
Marie was a great help !! Super patient and we got thru everything greatly!! Thanks Marie.
Long story short I got rid of a bunch of stuff and was looking to downgrade units after putting it off for a bit bcs it sounded like a hastle to figure out. Marie made it easy and helped to recommend what would be best for me based on how much stuff left I needed to store
Moving into our unit has been very convenient with the help of the property manager, Marie! She is incredibly helpful and kind, explaining everything we need to know. The storage area is very secure. I HIGHLY RECOMMEND this place!
I was looking to move from a different storage facility to PS. Marie was extremely helpful, taking the time to answer my questions and I felt confident after speaking with her, that I was making the right decision in moving over to PS. Marie is knowledgeable and honest, and I appreciate that as a customer.
Victor was a great help to my wife and I seeking a new storage space - Thanks!
I went into Public Storage feeling a bit lost about what I needed, but Marie made everything so easy. She took the time to explain my options and was super patient with all my questions. Honestly, she made the whole thing way less stressful than I expected!
Marie’s customer service was outstanding and she was so nice and helpful. She answered every question of mine to full capacity… Thank You Marie.
I went into Public Storage expecting a quick stop, but ended up chatting with Marie for a while because she was so helpful and easy to talk to. I had a bunch of questions, and she patiently walked me through everything without making it feel rushed. By the time I left, I felt like I’d made the right choice—and it was all thanks to her! Thank God for Marie!!
Awesome experience, thank you so much. Great job David! 😎
I believe the young ladies name was Ty. Very sweet, very helpful. Showed me a few units and I got exactly what I asked for and I’ll be going back there and telling all my friends to go as well.
From the moment we walk-in the door until we left, Juliana treated us like gold! We felt very welcomed. She made our process so easy, fun, and felt very safe leaving our belongings here. She walked us through the property and it was very clean.
The process was excellent.
She was very clear and informative. Had all the answers for us and made sure we understood everything. Also provided us all contact info incase we need anything.
We are extremely satisfied our decision. 10/10 recommend to anyone who needs somewhere to store their things.
Thank you David for exemplary service and keeping the place looking so clean, 5 stars!
Every time I talk to Marie, she is always available, very attentive, and always helps me resolve any issues. Thank you, Marie, for your patience and understanding.
Thank you so much Marie for assisting me with my unit and my move out
I've had my unit for a year now and every time I visit or if there's an issue with my account Marie is always willing to help; she even offered us water on when she saw my Mom and I moving into our unit. It was extremely hot!!! GO MARIE!!!
Today I went in to rent a storage unit, and Marie was there to help me. She was very kind, helpful, and informative. This was my first time renting storage, so I was a bit unsure what I was looking for, but Marie listened to what I needed, and found the perfect unit for me. On top of that, they seem to have a very safe system for security. The service I received today was amazing, thanks Marie!
Marie at this Public Storage location was awesome! She made everything so easy and was super chill to talk to. If you're looking for storage, she’s the one you want to help you out.
I want to say thank you to Marie the manager of this location. She’s always helpful and understanding and goes far and beyond to answer questions and solve any issues I might have.
I had a great experience with Marie at Public Storage. She was super friendly and really knew her stuff, which made picking a storage unit a breeze. If you need storage, definitely talk to Marie—she's awesome!
I've been here for a year and half and working with Marie has been amazing! She is incredibly helpful, knowledgeable, and efficient! She goes above and beyond to help you and is very sweet and personable. Marie makes being at this facility fantastic, thank you Marie!
Alex was so amazing, he was pleasant and knowledgeable. Because of my experience I would recommend my friends and family. Thanks!
Marie! Thank you so much for your help today. You went above and beyond to take care of us and answer all of our questions. You’re amazing :-)
This place is only amazing because of Marie. I am not sure of her last name but she has been great since I first booked my units. It's been almost a year now. I hate the hours and so.e of the processes but I have moved because Marie is always so nice , helpful, encouraging, and supportive. She is patient and kind and always effective and efficient.
Great Job!!!!!!
Marie at Public Storage was incredibly helpful and professional during my visit. Her friendly attitude and expert advice made selecting the right storage unit easy and stress-free. I highly recommend her for excellent customer service!
- Bill
Marie who works here is always super helpful whenever I come in and have questions! She's actually the one who laid out the pricing for me when I was first looking to rent my unit as well and did a great job at breaking down prices, and approximately what each unit would fit in terms of items
Alex is Awesome 👏. He was so nice and helped me immediately. Keep this employee..
Alex was very helpful and went out of his way to help us thank you!
Zoey great help and amazing customer service and answered all my questions confidently
Agent was very friendly and knowledgeable
Marie was Super friendly and helpful.
Super helpful and friendly staff, explained my options and helped me easily understand the unit and rental process. Marie was super helpful when I returned in making sure I was happy with my unit, and she helped answer some questions I had about my account. Thank you!
Mary is always so helpful & friendly. Thank you!!👍
Marie provided exceptional service, making my experience seamless and stress-free. Her friendly demeanor, thorough knowledge, and genuine willingness to help ensured I found the perfect storage solution. Highly recommend!
David was so amazing helping get what I needed an fast and very polite thank you …
I recommend this location. The best reason to store here is Maria the manager. She’s a gem; great customer service. Facility is clean, well situated on a main thoroughfare, easy to get to, access (parking lot and elevator) has never been crowded, and units have a/c (at least some units including mine). (Just beware if you’re going to store longer term: after low intro rates, within several months, unit rates climb at Public Storage sites.)
Moving things to storage is stressful. I Got my storage Unit today Marie is Amazing. Very helpful. Helped me choose the right size of boxes for my stored T.Vs. Thank you you Marie your the sweetest 💗
The site manager Marie was great. Knowledgeable, pleasant and personable Patient with explaining the contract and billing. Very helpful with the move in and explaining how entry/exit worked.
Great experience with not just the facility itself (easy access, clean, etc.), but in particular with the woman assisting me -Marie. I had never gotten a storage unit before and must have called her a dozen times to get information on sizes of units and costs, etc… she was great!!! Very patient, answered everything; even called me in her own to follow up and make sure things were going well and I was satisfied. I’d recommend PS in a heartbeat, especially this facility, primarily because of Marie’s help.
Smooth as always!
Using storage units for years
Marie was very helpful
Great management!
Thank you!
My second experience with the PS office was just as great as the first. As I was loading my storage unit, I realized I would need to upgrade the size of my unit! In a panic, I again consulted Marie at the front office. She walked me through this process, assuring me that this happens often, and went the extra mile helping me figure out my U-Haul situation too! Thank you for hiring her, she is a star employee.
Visited my storage a few days ago at this Location. The weather was horrible so much rain, upon my arrival noticed it to be well lit, umbrellas were readily avaible for customers. Staff was eager to help if needed. Was a safe and great expirence.
Marie is professional, knowledgeable, kind, patient, helpful and good at problem solving.
Customer Service is at the forefront of all she does and it shows
Thank you Marie
Vivian
Marie was great! She was very helpful and answererd all of my questions, and was very nice. Very good experience.
Good job Marie, so helpful!
A great place to store your belongings the staff is wonderful they go out their way to make sure you have everything you need to move in and wen you move out the manager on duty Miss Mary very wonderful lady you have any questions she will make sure their answer the right way.(your belongings are safe there)
The staff member in the office, Marie, is very helpful and listens to and understands what the customer needs. For her, the customer always comes first. She has this smile that would take away your tiredness and will brighten your day. Keep up the good work.
I’ve had a lot of storage units in my life I n any cities, never has anyone been as nice and attentive and patient as Marie at the front desk! Whatever she’s paid, it’s not enough. Literally a superstar in customer service!
I had the pleasure of talking with Marie at my Public Storage facility in Chatsworth today. Marie worked quickly to address my questions. She was professional, kind and went above and beyond to help me out. I have had my belongings in this unit for just about a year now and every time I have spoken with the local office I have been treated with excellent customer service and kindness. You are all doing a wonderful job!
Very well, managed storage, Mary and Ryan
Are very professional individuals
They will make sure all your needs,Are taken care of they will go out of their way to make sure. Your belongings are safe.
And you have a pleasant. Atmosphere, I will recommend anyone to store their belongings here. It's safe secure, and they're very professional.
Public Storage on Topanga-Chatsworth…this place was just what I needed…and Ms. Marie-Whoooooaaaaaaa Nelllliiiiieeeee!!! Thank you so very much for carrying out that culture of Public Storage! What an Incredible Experience you provided for my husband and I today! Your ability to care so deeply-even though you couldn’t assist us-just your desire to help was more than enough.
Thank You Again for serving while leading!!!
Marie at the front desk was SO helpful to us. She even gave me some tools to get a splinter out of my hand. She got a little undeserved flak from. Management for letting us stay late (we were unloading loads of heavy gym equipment) and we really needed the extra time.
Management - if you're reading this, take it easy on my girl Marie! She's the best. 5 stars!
When deciding on what type of unit to rent, Marie was super informative, helpful, and knowledgeable. Overall great customer service, and i would highly recommend this location.
Even tho I am not a big fan of their corporate office and management but Ms. Marie at Chatsworth doing a great job getting back to me and does everything she could to help resolving issues.
I have two units and whenever I have to go into any of them, she’s always there to help me and when she calls me because I forget to pay (Dang It), she’s very kind and gives me options on how to pay and what my options are.
This Public Storage location is great because of workers like Marie! Very respectful and helpful
When I was deciding whether or not to rent a storage unit, I was initially concerned about whether or not it would be a good decision to leave my possessions at a storage facility instead of storing them at my personal residence. I found Marie to be extremely helpful as I contemplated my decision. She went over the various security protocols that were in place there, and she even helped me select the most appropriate unit that would work for my specific needs. I have a habit of asking a lot of questions, and she was extremely patient throughout the process. She was able to address all of my questions in a professional manner, and her sense of humor was an extra bonus. Great experience overall.
Marie the facility keeper is great!
Marie who works here is always super helpful whenever I come in and have questions! She's actually the one who laid out the pricing for me when I was first looking to rent my unit as well and did a great job at breaking down prices, and approximately what each unit would fit in terms of items
I had a great experience at this place. I was having trouble accessing my unit, and the property manager, Mikyle, was incredibly helpful in helping me resolve my issue. She was very patient and kind, and even went the extra mile by calling her supervisor to see if she could expedite the process for me. Two thumbs up.
Everyone was great very helpful clean. Lluri, Jose, Tyler and Katie were great!!
Very good. Our move was handled expeditiously and Daniel T., Manager was very helpful in the process, thank you.
This place is never safe. Someone tried to break into my unit last March, and today October 18, 2021 I got a call that someone break in to my unit again. 40 units were opened??? Seriously, you raise my rental month after month and this is what I get. Again, NEVER trust this place. Trust me. Not worth it. The back gate is an easy access for thieves to break into. Never!
Don’t fall for their deal $1 for first month. They will bump it up sooner or later. And whatever is lost during the break in they will do nothing. Looks like inside job.
Juliana, the office manager, was incredibly helpful with customer service and a timely need I had. Thank you Juliana for being such a pro!
Very safe, nice and clean. Had my things stored in this place for two years. Nothing to complain. Eric is very helpful in every way from the time of moving in and my move out day.
Moving into my unit was easy, and same with moving out! Staff was super helpful during my move out process, I really appreciate it! Thank you!
This place is great! Lupe was so wonderful and kind and helpful.
I was having a really hard day. Her kindness made me feel so much better. Thank you Lupe
Vic is really good at his job. He has helped me very much and finding my space. I really enjoyed working with Vic and I’m looking forward to a pleasant experience here at Public Storage.
We had a very good experience in this place is secure and clean, Erick helped me out with everything…
That’s the reason we keep business with public storage…
Thank you!!!!!
Very happy with this place, very clean, very organized..
Erick the manager is awesome…
Thank you…
I was very satisfied with the property and very clean. Eric was very nice.
UPDATE: just rented a new unit online, super fast and easy! Thank u to Eric again! Always a great help
It was my first time renting a unit, Eric the manager was tremendously helpful! He was patient with me throughout the whole process. Definitely a great experience and recommend going here!
Eric helped me with my rental space and got me transferred to another unit to save some money. He is great.
Service was awesome I really recommend this storage with erik and angelica great job guys !!!
the crew at this location is absolutely outstanding! Special spotlight on Sean for his help with the location accommodations and guidance on spotting me with my truck and a hello to Yuri for her great customer service and compassion
Sheila and this locations anew employee are amazing and go above and beyond for there customers like me and they have a lot of patience 🥰THIS LOCATION AT NORTHIDGE STORAGE IS THE BEST !!!!
Great customer service, hours, security, and cleanliness. Highly recommend.
Very nice people who works there. Very helpful. Great price. Very clean place. Very safe.
Eric helped me out and answered all my questions. Got my storage within minutes. He was really helpful!
I really like this place it is a vary safe place to store your personal items.
Thanks to Eric the store manager for all his help.
Amazing customer service provided by Eric. He was very helpful setting up the account, answering all of my questions and showing us around the facility. I would recommend the Chatsworth location to my family and friends.
Great customer service!! and facility is kept clean:)
I had the pleasure of meeting Chris
and Eric(manager) in August while
visiting the unit I had reserved online.
It was great talking to them both about
my storage needs and the best course
of action in transferring from another
storage facility to this one. Chris
walked me to my unit, around the
facility, showed me the available
equipment, and best parking for
loading/unloading. I love how clean
the whole facility is inside and out. The
building looks new and the units have
metal walls. They make several
security checks throughout the day. I
definitely got the feeling my
belongings will be safe and secure. Eric and Chris helped me complete my
reservation on my phone and I'm am
set to move in soon. Thank you so
much for the tour and all the help.
Look forward to seeing you soon.
Update: I’m all moved in and am very happy with my 5x5 unit. All my things fit in it with room to spare!
Thanks for the help today eric
Great hidden gem super clean and climate controlled and by far the friendliest most helpfulanf knowledgeable staff ever 5 stars best deal in LA
Clean place, great people and service, Eric was very helpful A+, he helped to get the storage unit I needed.
Great staff, always friendly and helpful. Very clean facility. Would recommend this location anytime.
Sean and Eric were SO helpful! We were in and out of there in just a few minutes! Sean even helped us unload our first few boxes! I would definitely recommend this location- safe and so clean!
Sean and Eric. Gave a A+ service. Helped us choose the right size unit.
I’ve never been to a storage facility before so I wasn’t sure what to do exactly but I was met with a super friendly employee. I do believe his name was Eric! He was super helpful and explained everything to me perfectly and answered all my questions. He talked to me about pricing options and storage that would work best for me. Eric was super professional and gave me everything I needed. I’ll definitely be recommending this facility to all my friends!
Good experience. Had storage here for several years. Easy outdoor access to my unit. Eric was friendly and helpful.
Great location! Awesome staff! Amazing manager Brian! Always clean! Very friendly staff as well
I will be back to this location they took care of me especially as I never had to have storage until now
Wow!
This is the place to go
Very clean facility , the staff is cautious and very helpful, Erick the public storage rep was very helpful .
I will be moving to the area and have been looking for a storage facility. I called this site for pricing and availability. I spoke to Eric and he was very friendly, knowledgeable and patient with all my questions. He suggested the best options for my budget and I will definitely use this facility when ready. Kiddos to Eric for excellent customer service.
Property manager is very patient and the place is kept clean.
The place is great. Great employees that are willing to help you especially Erick who is always up to help me
Thank you ERICK,......
This public storage made me feel secure, Erick helped me with getting my storage units, thank you
Best customer service I have received in a while. A couple of days ago I decided it was time to begin using a storage unit and I am so glad I picked this places. As soon as I arrive I was greeted by a young man I believe his name is Eric. Let me just tell you you can tell he was ready to make new customers. He was very attentive and answered all of my question patiently. I felt super welcomed because it hard to come by customer service like this now a days. I would like to definitely recommend this place if you are looking to receive amazing treatment. All I can say is that this company will be stuck with me for a while thanks to Eric.
Had a wonderful experience with Eric at the Public Storage facility on Topanga Cyn. He was very accomodating and informative, while showing me the facillity. He explained the entire process which made it very easy to decide to use the property. Thank you Eric, keep it up.
Eric was absolutely phenomenal in every aspect!!!!!!!
Eric and Braun are super friendly and priority is very safe.
Eric is very helpful and the property is very clean and safe.
Property is very clean. Manager is amazing!
Great place! Manager very friendly! The property is very clean!
Property is very clean, and the property manager Eric is very nice and patient.
I have seen a lot in my life. Im not known to write reviews, but I had the best customer service EVER today with an employee named ERIC. I've been a customer for about 7 years. . . and I have nothing bad to say about any of the employees. Richard retired, but he would be proud to know he might have had a hand at training ERIC... HOWEVER, EMPLOYEES LIKE ERIC ARE ONE IN A MILLION. THANK YOU SIR. YOU ARE EMPLOYABLE BY ANYONE AND ARE AN ASSET TO WHEREVER YOU ARE BECAUSE YOU IDENTIFIED A PROBLEM AND SOLVED IT BEFORE I HUNG UP. UR GONNA RULE. CUZ U ROCK. Lucky Bailey aka Rachelle. I put my belongings in the unit all by myself and it almost killed me. you dont know but Richard would recall. but I did it to force myself into working hard cuz I instantly was homeless but driven to make a career for myself in film and tv. I figured that paying to live in a house in another city than hollywood would make filmmaking career harder. so I put it all in storage. and sold my valuables. drove back down to San Diego then the midwest. i had to force myself to become who I am today. im about to unload that unit. and forever will be grateful that you held onto it. while I found a way to change my future. im now an award winning filmmaker and thank you.
Eric and lily have done a super job and God bless them for always reminding me when closing time.
The property manager at this location Lilly is outstanding. She is super helpful and professional when it comes to problem solving.
I’ve been a long time customer at this facility and I’m happy to say that Lily, the property manager, has my back. She helped me when I needed it and did so with a positive attitude. The facility she runs is clean and well maintained. I have no doubt that my possessions are safe and secure. I highly recommend this storage facility!
Our units were really clean, and Eric was super helpful every time we visited!
Lilly and Eric are some of the most friendly and considerate people I’ve ever met. They always go above and beyond to help me out with any questions or service or reservations that I make have. Definitely some great people over there. I highly recommend this place
Lily was amazing help , very nice and kind , she went above and beyond to help me get the perfect storage unit , such amazing customer service