Public Storage Self-Storage Units at 3235 Tyler Street, Carlsbad, CA

Thomas and Andra were the best!!! Very helpful with the technology aspect of apps and accessibility Thank you

Thomas was very helpful with getting my gate code.He came to the rescue !

Andra is amazing!! Great customer service!!!

Excellent customer care and well organized.Thomas was great to talk to and personable

Thomas was so helpful and very professional. He was very informative and answered every question that i had with a smile! This gentleman deserves a raise or at least a metal or trophy of some sort! 🥇🏆

Upon moving in there was an issue with the light... was fix nearly immediately. Thomas was very kind and helpful. Thank you Thomas.

Connie was so very helpful! We had a maintenance issue and some questions and she was right there for us! She was so kind and really got us everything we needed! The facility is also super clean and easily accessible.

Andra was very helpful and friendly and assisted me with all my needs !

Andra is the best! She was very patient & very knowledgeable. She gave me tour around the clean facility. This location is very convenient & prices are reasonable! 10/10 recommended!!!

Andra has been very helpful and supportive during this time as i deal with my mothers possesions and the emotional stress it has put on me!!! she has always been polite and professional as she walked me through various options available to me.I highly recommend her for raise and promotion as she is a valuable asset to Public Storage... bill donaldson.

Andra is the kindest and most helpful staff person I've ever encountered at public storage on Tyler St. she knew the answers to questions which is very rare as well.

Andra and Connie are AMAZING!!! They were so helpful. Great staff and clean facility. They deserve a Starbucks!

Andra is such a great help every time I come in. Always smiling. Great customer service & clean facility.

I recommend this storage facility! Andra is great and made the whole process super easy.

Muy buen cervisio

Great location, clean facilities always have dolly available. Andra is awesome was super helpful with all my silly questions

Andra was such a great help. Superior customer service.. she went above & beyond to help me & wife out with figuring out our storage needs! This location is very convenient & well kept. 10/10.

I went to public storage to view a couple spaces and andra the manager was of great assistance ,great customer service, and very informative on the different spaces available.i recommend anyone who is looking to store that you check out this location that is very convenient and affordable.Thank you public storage and andra for your services.

I've had a very good experience with public storage Andra has been very helpful/respectful with communication and making sure I understand the process of having a space Not every has the ethical conduct she carries I'm glad I chose to pick this location

Andra was very attentive in assisting me & made my experience on acquiring a storage unit fast & easy.

I can't thank Ms. Andra enough! Customer Service was 5 stars and I felt like ms. Andra went all out to make sure this transition was smooth. I'm glad I chose this location for storage needs!

Andra was amazing and a big help, great customer service thank you for all your hard work.

Andra is the best! She made everything so easy & fast. Pleased with the cleanliness of the facility.

Andra was very helpful & very knowledgeable!! The facility is super clean and the prices are great!!!

just transferred units from Murrieta to Carlsbad, and thanks to Andra the process was very fast & easy. Also the property is very clean and well kept. Pricing is also great!!!!

Andra went above and beyond today helping me sort out my storage needs and helped me get the unit and supplies that were best suited for me! I will definitely recommend this facility!

Andra was such a sweetheart. She really helped me out with a great rate for the next few months! Thank you 10/10

Andra is awesome, very helpful & patient. Very knowledgeable & welcoming. I recommend my daughters & family to public storage! Thank you

Just got baited and switched by Public Storage. I reserved a unit 3 days ago for today's move in with a $1 promotion for the first month. I stopped looking for any other storage units and made all my plans based on the reservation. I packed all of my stuff into a 14 foot box truck and drove to the location today to find out they had rented my unit supposedly. However, I go online and they have the same unit for the same monthly amount with a half off for the first month. The associate in the store says they have no promotions at all. Public Storage Baited me with a unit and a price and then switched the deal with another unit or deal to glean more money. Watch out for Public Storage. They are happy to take adantage of you to benefit.

The property is nice n clean and the staff is helpful and friendly

Eric is phenomenal! Every interaction we have had with him while utilizing the facility has been pleasant and supportive. Above and beyond customer service, he's just a cool dude who also happens to do a great job!

Eric is an amazing worker nothing but helpful service! This guy deserves a raise! Nothing but great customer service.

Andra was very Friendly, helpful & on time. Great customer service

Desiree at the storage facility provided exceptional service! Her friendly demeanor and efficient assistance made my experience smooth and enjoyable. I highly recommend her for anyone looking for a positive storage solution.

The gentleman working at the front desk was so pleasant towards me! He was knowledgeable about the questions I needed answered. And I left feeling like an appreciated client. I will always recommend public storage to my friends and family!

I just want to Thank Public Storage. Desiree smiles when i come in. She is always a pleasure to work with. She is helpful and profesional. She is the reason I sent my daughter to this location to rent her storage. She is a asset to have on the property : )

Eric and Desiree were outstanding. They went out of their way to help me with storage options which minimized my stress level with an upcoming move. Thank you both very much.

I’ve had such a great experience setting up for this storage. Area is very clean. Desiree made it actually enjoyable and went above and beyond helping me with the technical part of setting up account. HIGHLY Recomend her customer service..

Anthony was professional, and helpful. Thank you

Talk about customer service? Desiree is awesome. On more than one occasion now has she has been able to help me from having a extremly difficult time to a complete cake walk. Something so complex, (due to my current situation) was somehow transformed into something of simplicity while i was trying to hurriedly store all of my things and feel confident about the security of my belongings thanks to her. A++ greater than great customer service on top of amazing solution finding skills! Thanks so much Desiree, look forward to seeing you on my next trip there!

Very convenient location but when we first moved in our unit was dirty. It was clear the unit had not been cleaned. No lighting inside the unit at all. People constantly block the road within the storage area to the point that you can not even drive out. They have increased our monthly price twice to date, totaling a 30% increase with absolutely no heads up. If it wasn’t more of a hassle to move everything out of this unit to somewhere else I would have by now.

El lugar esta bueno, pero el servicio al cliente de una de las chicas que atiende ahi, de nombre Desiree es desastroso, falta de respeto total, discrimina, esta todo el tiempo con el teléfono, te deja esperando, una mal educada.

Ho scelto questo storage per 1 mese,all'inizio ero molto arrabbiato perché i carrelli per caricare e scaricare non erano disponibili fuori dall'orario d'ufficio,dopo le mie lamentele hanno iniziato a lasciarli nei varchi di accesso ascensore. mi sembrava giusto lamentarmi in altri pubblic storage erano sempre disponibili a qualsiasi ora ringrazio chi si è fatto carico della mia richiesta e soddisfarla.

I recently had the pleasure of working with Andra at Public Storage on Tyler Street in Carlsbad, and I cannot praise her enough for the outstanding service she provided. From the moment I entered the facility, Andra greeted me with a warm smile and genuine enthusiasm. Andra's exceptional customer service skills made my experience at Public Storage truly remarkable. She went above and beyond to ensure I was well-informed about the available storage options that would best suit my needs. Andra patiently answered all my questions, providing detailed explanations and expert advice. Throughout our interaction, Andra's cheery and positive attitude made a lasting impression. She maintained a consistently high level of professionalism while also being genuinely friendly and approachable. Her enthusiasm for her role was evident, as she effortlessly created a comfortable environment for customers like myself. Andra's attention to detail was remarkable. She carefully guided me through the rental process, ensuring that I understood all the terms and conditions. She took the time to explain the security features of the facility, giving me peace of mind knowing that my belongings would be safe and secure. What truly sets Andra apart is her dedication to providing top-notch customer service. She actively listened to my concerns and tailored her recommendations to fit my unique requirements. Her extensive knowledge of the various storage units available gave me confidence in making the right choice. Even after I had secured a storage unit, Andra continued to provide exceptional support. She gave me a walkthrough of the facility, highlighting key features and demonstrating how to navigate the complex. Her commitment to ensuring I felt comfortable and informed about using the storage unit was truly commendable. Overall, my experience with Andra at Public Storage on Tyler Street was impeccable. Her helpfulness, cheery disposition, and pleasant demeanor made every step of the process enjoyable. Andra is a true asset to the team, and her dedication to exceptional customer service sets her apart. I highly recommend Andra and Public Storage on Tyler Street in Carlsbad to anyone in need of storage solutions. With her expertise and genuine care for her customers, any storage-related needs you may have will be met with the highest level of service and professionalism. Thank you, Andra, for making my storage journey an absolute pleasure!

OMG talk about quick & efficient. Desiree is your go to woman . I was in a hurry stressed out just didn’t want to be there & soon as I walked my whole attitude changed Thanks to Desiree. She handed me like a professional. She was fast efficient I walked out with a storage unit that was cheap & easy & very clean. All I’m saying is PUBLIC STORAGE & DESIREE IS WHO YOU NEED TO SEE IF YOU WANT GOOD SERVICES, CLEAN STORAGES, & a smile that makes being there worth it. Thank You

My storage unit was BROKEN INTO since the top is just chicken wire! They increase prices constantly!! My boxes are covered with ant/rat POISON that they dumped into my unit!!! They NEVER have any carts and no one else is here so where are they?

This review is to discuss the remarkable transaction i had experienced with Public Storage in Carlsbad on Tyler St. I need to start by discussing the manager who completed my agreement, Désirée. Her professionalism, courage, commitment & loyalty to her craft made the experience not only flawless but also prompt. Désirée helped in every aspect w/ even having to inquire. This alone made Public Storage the best experience i’ve had in a almost any business vertical. Thanks Désirée. Let me know when you’re ready to move onto something more lucrative. Bradley Levin Chief Operations Officer

Our storage fee was raised to $207/month for a 5x15 around 6 months ago. The same size unit is listed for $120/month online. Are we just being charged more for being loyal customers? Whenever we go to the storage unit (and I mean ALWAYS) there is no one in the office, it is locked and closed during the day every time we have gone there. There are no carts, you have to get them from the office. We call the number and they say we have to make an appointment. Literally to be able to use a cart, you have to call ahead and make an appointment. Additionally, the elevator is frequently broken. No carts, and take the stairs. The last time we were there an older woman had brought her own dolly because she said she could never find anyone to get her a cart. This is an accessibility nightmare! I understand this is a public storage place not known for customer service but even just a small amount of clear communication from the employee we made an appt with would have avoided a terrible experience we just had here. When we tried switching to a smaller less expensive unit, she was 30min late to the appointment, she was visibly annoyed the entire time we were there, in two separate instances she did not share key pieces of information that resulted in a loss of money, and then acted like she couldn’t help us and it was our problem and said we needed to get out so she could leave to lunch. I don’t know if anyone has ever been so rude to me in a customer service setting. Lack of access to carts, frequently broken elevator, employees are absent or if there are quite rude, increasing prices for loyal customers.. All things you should know before renting a space here.

Andra was very nice and helpful.