Public Storage Self-Storage Units at 3235 Tyler Street, Carlsbad, CA

They never had carts when you needed one and their elevator was broken when we had to move out, which resulted in me having to spend and extra $500 to move on another weekend.

Would have rated higher but unfortunately they charge you for a full month of renting a space even if you move out the first week of the month. No issues otherwise.

Andra was outstanding!! Great customer service. Thank you for being so helpful & kind

Andra is the best, great customer service and is always helping when needed

Our experience at this storage place was so pleasant. Andra was very knowledgeable in helping us choose the right size for me & my family to store our things. We got such a great rate & a very convenient space.

Definitely watch out, they get you in with one price then raise yoir rent incrementally until your 89$ storage is costing 202$.... How is that for customer loyalty. For about a year they stopped rent raises and all was good. They are back to their old tricks again. My rent goes up abt. Every 2 mos. With auto debit it's easy to miss. I would easily miss it if these increases were not so steep. 25% in 2 months!!!! They used to have a problem with rats, and a couple tweekers living there. In the 3 years I've been there, I've seen neither.

Thomas did a fantastic job helping me move in and showing the space . Thankyou

Great experience, the staff is great and they are able to answer all my questions.

Thomas and Andra were the best!!! Very helpful with the technology aspect of apps and accessibility Thank you

Thomas was very helpful with getting my gate code.He came to the rescue !

Andra is amazing!! Great customer service!!!

Excellent customer care and well organized.Thomas was great to talk to and personable

Thomas was so helpful and very professional. He was very informative and answered every question that i had with a smile! This gentleman deserves a raise or at least a metal or trophy of some sort! 🥇🏆

Upon moving in there was an issue with the light... was fix nearly immediately. Thomas was very kind and helpful. Thank you Thomas.

Connie was so very helpful! We had a maintenance issue and some questions and she was right there for us! She was so kind and really got us everything we needed! The facility is also super clean and easily accessible.

Andra was very helpful and friendly and assisted me with all my needs !

Andra is the best! She was very patient & very knowledgeable. She gave me tour around the clean facility. This location is very convenient & prices are reasonable! 10/10 recommended!!!

Andra has been very helpful and supportive during this time as i deal with my mothers possesions and the emotional stress it has put on me!!! she has always been polite and professional as she walked me through various options available to me.I highly recommend her for raise and promotion as she is a valuable asset to Public Storage... bill donaldson.

Andra is the kindest and most helpful staff person I've ever encountered at public storage on Tyler St. she knew the answers to questions which is very rare as well.

Andra and Connie are AMAZING!!! They were so helpful. Great staff and clean facility. They deserve a Starbucks!

Andra is such a great help every time I come in. Always smiling. Great customer service & clean facility.

I recommend this storage facility! Andra is great and made the whole process super easy.

Muy buen cervisio

Great location, clean facilities always have dolly available. Andra is awesome was super helpful with all my silly questions

Andra was such a great help. Superior customer service.. she went above & beyond to help me & wife out with figuring out our storage needs! This location is very convenient & well kept. 10/10.

I went to public storage to view a couple spaces and andra the manager was of great assistance ,great customer service, and very informative on the different spaces available.i recommend anyone who is looking to store that you check out this location that is very convenient and affordable.Thank you public storage and andra for your services.

I've had a very good experience with public storage Andra has been very helpful/respectful with communication and making sure I understand the process of having a space Not every has the ethical conduct she carries I'm glad I chose to pick this location

Andra was very attentive in assisting me & made my experience on acquiring a storage unit fast & easy.

I can't thank Ms. Andra enough! Customer Service was 5 stars and I felt like ms. Andra went all out to make sure this transition was smooth. I'm glad I chose this location for storage needs!

Andra was amazing and a big help, great customer service thank you for all your hard work.

Andra is the best! She made everything so easy & fast. Pleased with the cleanliness of the facility.

Andra was very helpful & very knowledgeable!! The facility is super clean and the prices are great!!!

just transferred units from Murrieta to Carlsbad, and thanks to Andra the process was very fast & easy. Also the property is very clean and well kept. Pricing is also great!!!!

Andra went above and beyond today helping me sort out my storage needs and helped me get the unit and supplies that were best suited for me! I will definitely recommend this facility!

Andra was such a sweetheart. She really helped me out with a great rate for the next few months! Thank you 10/10

Andra is awesome, very helpful & patient. Very knowledgeable & welcoming. I recommend my daughters & family to public storage! Thank you

Just got baited and switched by Public Storage. I reserved a unit 3 days ago for today's move in with a $1 promotion for the first month. I stopped looking for any other storage units and made all my plans based on the reservation. I packed all of my stuff into a 14 foot box truck and drove to the location today to find out they had rented my unit supposedly. However, I go online and they have the same unit for the same monthly amount with a half off for the first month. The associate in the store says they have no promotions at all. Public Storage Baited me with a unit and a price and then switched the deal with another unit or deal to glean more money. Watch out for Public Storage. They are happy to take adantage of you to benefit.

The property is nice n clean and the staff is helpful and friendly

Eric is phenomenal! Every interaction we have had with him while utilizing the facility has been pleasant and supportive. Above and beyond customer service, he's just a cool dude who also happens to do a great job!

Eric is an amazing worker nothing but helpful service! This guy deserves a raise! Nothing but great customer service.

Andra was very Friendly, helpful & on time. Great customer service

Desiree at the storage facility provided exceptional service! Her friendly demeanor and efficient assistance made my experience smooth and enjoyable. I highly recommend her for anyone looking for a positive storage solution.

The gentleman working at the front desk was so pleasant towards me! He was knowledgeable about the questions I needed answered. And I left feeling like an appreciated client. I will always recommend public storage to my friends and family!

I just want to Thank Public Storage. Desiree smiles when i come in. She is always a pleasure to work with. She is helpful and profesional. She is the reason I sent my daughter to this location to rent her storage. She is a asset to have on the property : )

Eric and Desiree were outstanding. They went out of their way to help me with storage options which minimized my stress level with an upcoming move. Thank you both very much.

I’ve had such a great experience setting up for this storage. Area is very clean. Desiree made it actually enjoyable and went above and beyond helping me with the technical part of setting up account. HIGHLY Recomend her customer service..

Anthony was professional, and helpful. Thank you

Talk about customer service? Desiree is awesome. On more than one occasion now has she has been able to help me from having a extremly difficult time to a complete cake walk. Something so complex, (due to my current situation) was somehow transformed into something of simplicity while i was trying to hurriedly store all of my things and feel confident about the security of my belongings thanks to her. A++ greater than great customer service on top of amazing solution finding skills! Thanks so much Desiree, look forward to seeing you on my next trip there!

Very convenient location but when we first moved in our unit was dirty. It was clear the unit had not been cleaned. No lighting inside the unit at all. People constantly block the road within the storage area to the point that you can not even drive out. They have increased our monthly price twice to date, totaling a 30% increase with absolutely no heads up. If it wasn’t more of a hassle to move everything out of this unit to somewhere else I would have by now.

El lugar esta bueno, pero el servicio al cliente de una de las chicas que atiende ahi, de nombre Desiree es desastroso, falta de respeto total, discrimina, esta todo el tiempo con el teléfono, te deja esperando, una mal educada.

Ho scelto questo storage per 1 mese,all'inizio ero molto arrabbiato perché i carrelli per caricare e scaricare non erano disponibili fuori dall'orario d'ufficio,dopo le mie lamentele hanno iniziato a lasciarli nei varchi di accesso ascensore. mi sembrava giusto lamentarmi in altri pubblic storage erano sempre disponibili a qualsiasi ora ringrazio chi si è fatto carico della mia richiesta e soddisfarla.

I recently had the pleasure of working with Andra at Public Storage on Tyler Street in Carlsbad, and I cannot praise her enough for the outstanding service she provided. From the moment I entered the facility, Andra greeted me with a warm smile and genuine enthusiasm. Andra's exceptional customer service skills made my experience at Public Storage truly remarkable. She went above and beyond to ensure I was well-informed about the available storage options that would best suit my needs. Andra patiently answered all my questions, providing detailed explanations and expert advice. Throughout our interaction, Andra's cheery and positive attitude made a lasting impression. She maintained a consistently high level of professionalism while also being genuinely friendly and approachable. Her enthusiasm for her role was evident, as she effortlessly created a comfortable environment for customers like myself. Andra's attention to detail was remarkable. She carefully guided me through the rental process, ensuring that I understood all the terms and conditions. She took the time to explain the security features of the facility, giving me peace of mind knowing that my belongings would be safe and secure. What truly sets Andra apart is her dedication to providing top-notch customer service. She actively listened to my concerns and tailored her recommendations to fit my unique requirements. Her extensive knowledge of the various storage units available gave me confidence in making the right choice. Even after I had secured a storage unit, Andra continued to provide exceptional support. She gave me a walkthrough of the facility, highlighting key features and demonstrating how to navigate the complex. Her commitment to ensuring I felt comfortable and informed about using the storage unit was truly commendable. Overall, my experience with Andra at Public Storage on Tyler Street was impeccable. Her helpfulness, cheery disposition, and pleasant demeanor made every step of the process enjoyable. Andra is a true asset to the team, and her dedication to exceptional customer service sets her apart. I highly recommend Andra and Public Storage on Tyler Street in Carlsbad to anyone in need of storage solutions. With her expertise and genuine care for her customers, any storage-related needs you may have will be met with the highest level of service and professionalism. Thank you, Andra, for making my storage journey an absolute pleasure!

OMG talk about quick & efficient. Desiree is your go to woman . I was in a hurry stressed out just didn’t want to be there & soon as I walked my whole attitude changed Thanks to Desiree. She handed me like a professional. She was fast efficient I walked out with a storage unit that was cheap & easy & very clean. All I’m saying is PUBLIC STORAGE & DESIREE IS WHO YOU NEED TO SEE IF YOU WANT GOOD SERVICES, CLEAN STORAGES, & a smile that makes being there worth it. Thank You

My storage unit was BROKEN INTO since the top is just chicken wire! They increase prices constantly!! My boxes are covered with ant/rat POISON that they dumped into my unit!!! They NEVER have any carts and no one else is here so where are they?

This review is to discuss the remarkable transaction i had experienced with Public Storage in Carlsbad on Tyler St. I need to start by discussing the manager who completed my agreement, Désirée. Her professionalism, courage, commitment & loyalty to her craft made the experience not only flawless but also prompt. Désirée helped in every aspect w/ even having to inquire. This alone made Public Storage the best experience i’ve had in a almost any business vertical. Thanks Désirée. Let me know when you’re ready to move onto something more lucrative. Bradley Levin Chief Operations Officer

Our storage fee was raised to $207/month for a 5x15 around 6 months ago. The same size unit is listed for $120/month online. Are we just being charged more for being loyal customers? Whenever we go to the storage unit (and I mean ALWAYS) there is no one in the office, it is locked and closed during the day every time we have gone there. There are no carts, you have to get them from the office. We call the number and they say we have to make an appointment. Literally to be able to use a cart, you have to call ahead and make an appointment. Additionally, the elevator is frequently broken. No carts, and take the stairs. The last time we were there an older woman had brought her own dolly because she said she could never find anyone to get her a cart. This is an accessibility nightmare! I understand this is a public storage place not known for customer service but even just a small amount of clear communication from the employee we made an appt with would have avoided a terrible experience we just had here. When we tried switching to a smaller less expensive unit, she was 30min late to the appointment, she was visibly annoyed the entire time we were there, in two separate instances she did not share key pieces of information that resulted in a loss of money, and then acted like she couldn’t help us and it was our problem and said we needed to get out so she could leave to lunch. I don’t know if anyone has ever been so rude to me in a customer service setting. Lack of access to carts, frequently broken elevator, employees are absent or if there are quite rude, increasing prices for loyal customers.. All things you should know before renting a space here.

Andra was very nice and helpful.

Very easy and simple! Would definitely recommend! Desiree was very helpful!

Desiree helped me out with my vacate process and made it stress free! Will definitely come back when I have things to store!

Desiree and the rest of the staff were great. However, I wasn't too thrilled with the odd price hikes, which was the contributing factor for leaving. When I said something about it, the price came back down for my storage unit. Regardless of this issue, they kept my stuff protected for the duration of my stay.

Desiree was wonderful! And the storage unit was perfect for my needs.

The elevator is almost always out of service. There has never been a dolly available when we've needed it. I'm surprised by all of the positive reviews.

Marlene and Desiree were very helpful!!!!!

Marlene & Desiree were amazing with their customer service in the front office 10/10 would recommend this location.

Marlene and Desiree did a good job in keeping things going when the elevators failed preventing me from checking out at end of month.

Marlene and Desiree helped out so much. Had a great experience here thanks to them. Would come back any time. 5 stars.

Marlene. Very Very helpful anakind

Marlene was amazingly patient, thank you for all your help!

She made my day ! Marliene helped me get a storage unit in no time and was very friendly. Moving to storage isn’t always pleasant but Marliene made it simple .. if you need storage go see Marliene.

Absolutely the most unpleasant business experience I’ve ever had. My fiancé rented a unit at the Tyler Street “Public Storage”. After about three days we realized our 5’ x 5’ wasn’t cutting it and we needed a larger unit. The facility closes at nine. I showed up on the day the swap was supposed to take place with 2 large friends (to help with the heavy lifting). We started unloading my 5 x 5 unit right away and set off with a loaded cart to find my new unit. Every last twinkle of hope that this would be a speedy ordeal was quickly extinguished after well over half an hour of searching for not only my new unit, but an elevator that serviced the 2nd floor. I walked the myriad rows of identical units hoping to find an arrow, any type of directional signage, a posted map - all to no avail. There is no cell phone service inside of the building, so I had to exit to look up the business on my phone and find a link for a map of the property . The link was there, but it didn’t take me to a map. It just said error code. Two of us tried it; Same error code. So I continued my quest through the unventilated, musty, humid corridors . My two friends and I finally located the only elevator on the property that provides access to my unit. The trouble I had locating it was not solely due to the lack of signs/ other visual guides-it was also due in part to the fact that the elevator was not in a central location. Precisely the opposite was the case. The elevator was tucked away in a corner of the property. I called management to let them know that I will be a little late and would be leaving after closing. I explained my situation and that I wasn’t familiar with the facility. I explained that my 5x5’ unit was empty, but I had 3 full carts, and three men. I explained I only needed a 10 minute grace period to unload my items into my new storage unit. I made a courtesy call to let management know what I had been through and to ask for extra time. I expected my plight to reach understanding ears. The website didn’t even have a map- I expected an apology, what I got was threats. After several attempts, the phone was finally answered by someone named David (who is part of the after hours team or something like that). When I told David I needed another 10-15 minutes to get my stuff into my new unit, which I spent at least 30-45 minutes searching for, he told me he couldn’t help me and that I needed to get off the property immediately because I was in violation of their policy. I explained that all my belongings were on carts and all I had to do was unload my stuff into my new unit with the help with my two friends. I told him I couldn’t just leave my stuff in the hallway and drive home. He simply repeated the demand that I vacate the property, and also informed me that the longer I was there, the more severe the punishment would be (including fines, my being expelled from the property, and he implied he may call the cops). So my friends and I spent hours upon hours, wheeling our carts to the front gate, unloading as fast as we could to get my stuff off the property with a gate that didn’t have a safety sensor on it and would close on you if you didn’t get out of the way. After we loaded my belongings outside the gates, we then loaded it into our cars and drove it back to my house, then unloaded it back into my house. I reactivated an injury to my sciatic nerve as a result of the frenzied lifting. A couple days later a friend of mine said he would help me get my stuff into my new, larger storage. When we arrived at the public storage on Tyler Street we found that the only elevator that serviced the second floor - wasn’t functioning!! A storage place that does not have a working elevator, let alone the courtesy to inform renters not to move anything into or out of their storage on that specific day unless they want to use the stairs. I had two friends that drove about 35 miles to help me move because my back was hurt. Unfortunately, we couldn’t get anything done that day. Complete waste of time. Worst customer experience EVER!!

Marlene was the best!!! So helpful!!

I showed up unexpectedly, the manager Andra happened to be in the office, she was very informative & helpful. She showed me a couple spaces.. the property was very clean & well maintained. Great location.

Marlene was very helpful and patient helping us pick the right unit and promotions.

marleen is awesome! great customer service all the way!

I am writing a review for Marlene who was so helpful when I needed to close my account. Her pleasant attitude was so refreshing. I appreciate her as an employee!

Marleen is great on the phone very helpful and sweet. Dispite the high prices her wonderful additud has me considering this place. For sure

Marlene and Andra did an awesome job getting me set up! Way easier than I thought it would be. Excellent customer service.

Marlene and Andra were fantastic!

I had the pleasure of encountering an exceptional worker named Marlene at this storage unit facility in Carlsbad. Marlene's customer service skills were truly amazing, as she tirelessly assisted customers with diverse needs and unique challenges - such as calling tow trucks, facilitating urgent moves to larger units, and efficiently handling spills and floods. She treated every single person with a smile, respect, and an open heart, accommodating individuals from different walks of life. Marlene effortlessly oversaw the entire facility by herself, maintaining a clean and organized environment even on busy days. Her commitment to excellence was evident in every aspect of her work. What stood out the most was her willingness to go the extra mile. She stayed long after her shift ended to assist several weary travelers and movers (me included) in extremely stressful situations, displaying immense kindness and dedication. Marlene's colleagues held her in high regard too. This was evident from the cheerful responses she received on the phone when seeking advice and problem-solving in the main office. Her peers admired her positive attitude and work ethic. If you have the opportunity, I highly recommend seeking out Marlene at this location. Her VIP treatment is exceptional, and she will ensure a memorable experience. With her remarkable customer service skills and unwavering commitment to helping others, Marlene sets a high standard of excellence in her field. She is a true testament to the power of exceptional service.

Marlene was extremely helpful with my short notice requirements due to me moving. Can’t thank her her enough for helping me with a dispute. 10/10 customer service!

I had the best expirence with Marlene! She has helped me with so much and doing a great job cleaning the property! I haven't seen the stairways cleaned till she has gotten here! She has made a difference

Marlene, Super help, been long time, love the helpless and Service..

Andra and Marlene are awesome! They went above and beyond, fantastic customer service! 👍

Marlene is amazing!!! She is so helpful and on top of her things!!! Best experience!!

Marlene was a great help and helped with everything I needed.

Marlene was incredibly helpful and happy to make sure I was satisfied with my experience! 10/10 for customer service

Received amazing service from Marlene!

Marlene the girl to go to! Transitioning and the service she provided was great!

Marlene was so amazing! I needed to upgrade my storage unit to a bigger one and Marlene was so friendly and helpful and answered the tons of questions I had. She even took the time to show me a couple of units, all with a great attitude! You can tell she cared and really tried accommodating to my needs, which I ended up with exactly what I needed including the perfect size and location! Thanks so much once again Marlene, you’re the best! Very happy with my decision to choose Public Storage :)

This storage location is good, clean, and always in order. If you call or go in person to book, talk to Marlene. She's great to work with and will get you through the process fast and with all your questions answered.

Marlene was a big life saver for me at Public Storage! She helped me with my unit and was so kind and patient. I really appreciated all her help and making my move that much easier. So glad I picked this public storage!

The manager Andra is such a great help, very welcoming & great customer service. everytime I stop by my storage she’s always working hard around the property engaging with other customers & asking If there’s anything she can help with. I definitely wouldn’t mind renting here again.

Clean and organized

Absolutely one of the best self storage facilities EVER! The manager Andra was extremely helpful when purchasing my unit, she went above and beyond when helping me purchase my unit and was totally knowledgeable without hesitation when answering my hundreds of questions. I recommend any and everyone in need of some extra storage to come check out this place, ask for Andra and let her know Chelsea sent you!!!

I have had space here off and on for 3 + yrs. I have had experience with rate hikes and very poor customer service here.... Since a staff turnover some 2/3 yrs ago. The institution has become a decent place to rent. Since they stopped raising the rent, and vacated the pests... (4 legs & 2 legs) I no longer cringe at the prospect of storing here... Great Job every1 at Public Storage... KEEP IT UP!!!

We were helped by Andra and she gave us Excellent customer service! we had a wonderful experience!

Today, I was so sad that I was going to lose my storage. 3 month ago I lost my electrical business due to injury! I haven't been able to work!! Nor able to make a payment. TODAY I called and talked to the amazing ANDRA!!! After she listened patiencely to babble on bout my sob story, she helped me find a way to a plan to get this back under control. Be able to keep my stuff. She was a 10+ in her professionalism and compassion for my situation!! Thank you++++

Whew where do i start… when arriving to the storage place i was greeted with a huge welcoming smile from andra her customer service was phenomenal she was very friendly and knowledgeable any questions i had she kindly answered and i asked a lot i definitely enjoyed her presence

They have rats

This place is very busy! I came in today to update my payment but there's 3 people in front of me. The girl Zorina that works there has the best customer service anyone can offer. Her patience is unbelievably long.

I have leased a unit for the past thee years. The facilities are always clean, well maintained, and the staff helpful and knowledgeable. Of these none one personifies these traits better than Tammy. For the above reasons, I rate the facility and its' mgt five stars!!

I’ve been renting a storage unit here for about a year now and switched to a larger unit . Zorina did an incredible job helping me with a quick and painless transition to the newer unit, not to mention it was clean and spotless . Hands down amazing service and keep up the great work !

Josh was super helpful.. Thank you!

This location has been getting cleaner and better managed recently . The people who work here are very nice and helpful. Zorina helped me with all of my questions and went out of her way to assist me.

The one in carlsbad is great and has amazing customer service .👏 😀 👌

Josh and Zorina were super Helpful and Attentive to my first storage unit I get ever! 5+stars 😎 Both extremely hard workers Josh showed me around and explained everything and Zorina wouldnt stop cleaning and working hard outside, I will def be here for a long time

Appreciated the help with manager Josh. Helped me with what moving boxes I needed. The office is clean and modern. Thank you Josh for the help

Clean, open gate by app, bathroom by gate entrance, flat beds; awesome. Need more though. 2 or 3 is not enough when you have many clients moving in and out. The only thing I don't like is that the lights don't stay on very long, I have to get out of my unit go to the hall and move around to turn the lights. Besides that I like this place because it is cool, not hot or stuffy.

Khor helped me a lot for the first time using public storage! Great customer service, absolutely convenience for the location.

I'm from Carlsbad, and I've used this public storage more than once just because of convenience. But when I went in today to discuss an issue I was having, Khor was behind the desk and went above and beyond to keep my business and also keep me happy! I will continue to use this location not out of convenience anymore, but because of Khor and how he carried himself with such professionalism. Thanks public storage!

The BEST customer service place EVER!!!😊 It is so refreshing to experience how customer service should be everywhere! Alan and all the crew are so helpful, curtious, and they all go the extra mile😊

Had a great experience at this property. Staff was professional and made the process easy. It was nice to see how clean the property was as well.

Very nice storage facility, close access to the freeway, and is in a great neighborhood.