Tammy was so sweet and helpful
She got us in and out in a jiffy
Definitely a smooth experience and will use this location again when storage is needed in Carlsbad
Special thanks to Selena for all the help and assistance! It’s so nice to have friendly staff there help run things more smoothly and enjoyable!
I have to give a shoutout to Stacey at the Public Storage in this Carlsbad location. She was there for me during a recent pickup that could have quickly gone south because of the poor attitude of the driver. Stacey went above and beyond to make sure I was in a safe space while the pickup was taking place. In an era where good customer service is getting harder and harder to find, it's comforting to know there are still people like Stacey out there. She's a keeper!
great location; two elevators to access second floor; keypad access easy with app and secure.
This place is so great I came in and they helped me immediately and fast they solved all my problems!!! TAMMY AND STACEY AND DTS AMAZING anyone who sees this post come in right away and rent from them!!
I've used this storage numerous times and very satisfied and they upgraded with app to manage access to account. Gate .elevators it's great and customer service is Excellent
Customer service was excellent.
I'd avoid this place. Completely unorganized.
We downsized from a 10x10 to a 10x5, and Tammy was SO helpful in making it a very smooth transition. We had some issues with the app, but Tammy was very patient and thorough, and it was very refreshing to truly get great customer service. She is Awesome!!!!!
Pros: Ease of accessing storage unit, generally clean, code system to enter property.
Cons: Cannot get ahold of anyone, I leave a message and will get a call back days later if that, and now storage items have mold.
Will be removing my items and looking for new storage.
My Life is in a 10x10.
It wasn’t planned that way — all of my stuff inside a box for the last 10 years.
But it’s S-A-F-E. If you’re looking for a home for your stuff while you look for a home for everything, then go to Public Storage in Carlsbad. It’s clean - important! It’s easy in and out. The managers, Stacey & Thomas, are top-tier in customer service. I won’t move my stuff until I have a place that’s equal to or better than my 10x10. I urge you to go with Public Storage over any other local options. Your Life deserves a temporary space that you trust enough to forget about it — for a few months, a year or even a decade.
The staff here is very friendly and helpful. They solved my problem right away with great customer service!! Special shout out to Stacey and Thomas.
Good folks, I lost my keys and Thomas got me back in ASAP
I came into the facility and was greeted by a very approachable and friendly clerk named Tammy. Tammy was very helpful and knowledgeable with what her work entails. She showed me the moving products they had for sale and even gave me the pricing of the products listed on an order form. The lobby is quite clean and orderly. It was a pleasure to go and shop at this place of business.
Bismarck C.
I walked in last week without an appointment & spoke to Lainey Rainey & took all the information; she did an excellent job explaining everything to me, so I will be back to rent for sure at the end of the month, when I'll be needing a storage unit. Thank You Lainey for all of your help!
So I went to this PHYSICAL location with a friend who was running a STORAGE. My friend was in a tough time in her life and needed good rates on the STORAGE when she went there because she had heard good things about it. I have to tell you it’s an amazing staff there they not only emphasized with my friend and what she’s going through but gave her a great rate on her storage. I remember the name Lane 🦋 and another girl but I can’t remember her name ( sorry ) were amazing customer service representatives for that company. I would definitely recommend going back there. They go above and beyond to help there Customers thank you guys. You’re doing a great job.
⭐⭐⭐⭐⭐
I had an excellent experience at Public Storage in Carlsbad. The facility is clean, well-maintained, and easily accessible. The staff is incredibly friendly and helpful, always ready to assist with any questions or concerns. I was especially impressed with their commitment to customer service, ensuring that my storage needs were met efficiently and professionally. The security measures in place gave me peace of mind knowing that my belongings were safe. Plus, at only $68 a month, it offers great value for the service provided. I highly recommend Public Storage in Carlsbad for anyone looking for a reliable and hassle-free storage solution!
I had Laney help me answered all my questions and would rent from again
Connie fue muy amigable me ayudó con mi renta y recomiendo este lugar para todas las persona que ocupen un lugar para almacenar
Friendly staff. Stored here for 10 years with no issues.
Connie was SO helpful and knowledgeable. She helped my fiance and I find the perfect storage unit for us, and guided us easily through the process! We are so grateful we got to work with Connie!!!! She deserves 10 stars!!!
Thomas was informative and very helpful. Great service.
Connie was wonderful helping me with my storage area, and was very knowledgeable regarding contract & the facilities. She smiled the whole time, and frankly, was the bright spot of my morning. Frank Thomas
Went into physical location to meet with Tammy- I did not have a reservation or appointment so I asked her a few questions and she was helpful. I missed our Noon appointment physically but called in and spoke to Suzanne that refused to give me rates for month of July- August or September? Suzanne transferred me off to some department where the associate did not know what was going on? Tammy followed up with me later in day to reinforce that both herself and the company take care of their customers and give me the best rate possible going forward! Thank you Tammy for taking ownership.
Tammy and Connie were wonderful. I was well informed and grateful for their assistance with setting this up.
Met Heidi and Tammy; and they were nice and polite
great service. tammy was awesome!
Great storage facility incredible prices and very secure there's a security gate at both ends and the have storage parking for RVs and boats
Amazing customer service. As opposed to other storage facilities we looked into before choosing public storage, all of our questions were answered clearly and accurately UP FRONT. Stacey was awesome and very insightful. We couldn’t thank her enough for all of her assistance and friendliness in doing so! Highly recommend this specific location of public storage.
Friendly staff assisted with size of unit needed and unit looks same as when movers placed all furniture inside. Facility always clean and love the security provided. I used the app for payment, messages, etc. Easy to use. I had a great experience with this facility.
Tammy was absolutely wonderful and made it a breeze getting into my new unit. Perfect customer service!
I reserved a unit online and everything was very easy. When I showed up at the facility, Stacey helped me get set up in minutes. Five stars all the way.
Tammy and Stacey were so awesome both ladies helped me out so much great people so happy they were here when I came to this location 💛
Friendly service from Tammy and Stacey! Clean facility- very safe.
Excellent customer service helpful and very knowledgeable thank you
Tammy gave me such amazing customer service she made sure I was happy with my storage size even showed me soo I could get a visual representation thank you Tammy the best around !!!
Such a nice and tidy location. Tammy is so kind and informative. She made me feel secure about choosing this location.
Tammy helped me out with setting up my account and getting my storage unit. The process was seamless and Tammy was sweet. Amazing experience overall!
Great storage location and facility. Close to freeway, well lit and clean. I feel safe going to my storage space in the evening. Also very helpful staff especially Tammy! Overall good value.
Andra is amazing! She is so nice and helped us easily establish 2 storage units. All our requests were greeted with a smile.
Great location and value. Public Storage is clean, bright, and the space is perfect! I love the App for easy access which Tammy and Nancita recommended I download. They were very helpful and friendly.
Nancita was unbelievably helpful, efficient and professional. I found the facility to be clean and organized. Thanks for making the process as easy and quick as possible!
Fast and easy. Everything was ready and waiting with the click of a button.
I had the pleasure of talking to Amelia and Tammy and they were very nice, helpful, and willing to assist. The storage is clean and secured and I have no problems with this facility.
Great location, staff and price. The best storage in San Diego / Carlsbad area. Thank you
Easygoing and easy access great prices
Desiree was very helpful. The place is clean with a huge cart and elevator to make move-in easy.
Tammy was very helpful with everything I needed to get in and out of the storage facility.
Both elevators are out of order and the door at the top of the stairway is locked so I can’t access my unit.
This location is very nice and at end of a cul-de-sac.
Then you have Tammy who loves her job and has a great smile and makes sure she walks you through the process with her color coordinated public storage orange nails
Tammy is great! She is professional and thorough. She suggests much needed accessories. Facilities are clean.
Desiree is good to work with, I was upset they jacked the rent $80 in one go so I called in. In less than 5 minutes we spoke and she was able to reverse the charge and get it back to more reasonable rate.
Watch the prices when you are on autopay, you might get a nasty surprise if you aren’t watching. If yon’t say anything then the charges stay. I don’t agree with this tactic, but they are in the business of making money and will ding your card with increasing rates over time. CHECK YOUR BILL OFTEN!!
Tammy and Yadira are great employees! They are patient and understanding. They listened to all my concerns and questions and never made me feel rushed or pressured.
Horrible !!!!! Beware Bait & switch scam here ! Go in at affordable & rent goes Up every few months !!!!!!! I would NEVER recommend this Ever ! Their friends must have written the Few Good Reviews , really . Checking a lawyer to find My legal rights !!!!!!!!
2nd review. After a great move-in experience, I became disillusioned because the rent kept going up. Starting at $180 per month, it was at $280 when we left. Over the very wet spring the roof leaked, resulting in damaged photos, books, and furniture. When we first moved in we were told that insurance was mandatory, so we paid for that at $10/month. We moved our stuff out, terminated the rental agreement. When we called the Public Storage insurance affiliate, we were told that we had terminated our insurance. I said we had not terminated it. They said we had to prove it. When I went to access the account, they had deleted it and I had no access to those. Sound like a scam?
I have had a unit here for over 7 years and then downsized and met Desiree who was super amazing and helpful with everything I needed and more! Highly recommend!
If you're planning to stay with this place more than a year plan for multiple increase of rates every year. within the 3 years I used this place the price increased $135. They know it's hard to move out all your stuff into another place.
Tammy was so helpful and amazing!! Very clean and easy and simple.
Tammy is awesome. She makes you feel welcome when you come into the office and she is eager to help you find the right unit that will fit your needs. She stays on top of things at the property and addresses all concerns that may arise.
Very well kept & clean. Manager Andra is amazing! Im glad she was here to help.
Great storage, clean and professional. Staff helpful and responsive. Christian and Tammy rock!
Thank you so much Andra for all your help. I had a great experience with y'all. I will definitely send people your way. Keep up the great customer service because that's not a thing nowadays people are rude but you were amazing thank you.
Great place & the service is outstanding! Thank you to the young women in the office for making this experience easy & efficient.
Tammy is amazing! Had a great experience, Tammy was very kind and helpful. Definitely recommending this Public Storage to all my friends and family.
Huge shoutout to Tammy and Emma! I refer my Marines here when they need help with storage. Whether you need boxes, damp checks for moisture, locks, or a space to store some things….they’ve got everything covered! Thank you both for always taking care of the Marines and having such a great attitude. Semper Fidelis!
I wish a 0 star rating was an option honestly. Tammy (site manager) is the most unprofessional individual I have ever encountered. My father rented units and unfortunately passed away. All I have tried to do since he died in February is cooperate and pay the contracted amount of money to get my fathers personal belongings. I have never once refused to pay and I have been in constant contact attempting to close the accounts and take possession of my father's belongings. I continue to be put off - never ending unreturned calls, double booked and last minute canceled appointments. All I want to do is to give the facility what they are owed and take what is legally now mine, but Tammy continues to put me off until we roll into another month, which racks up more money owed. I'm not stupid and I know why they don't want to close the accounts in a timely manner - obviously they make more money that way.. This is not only extremely unprofessional and unethical behavior, but also just plain nasty. I will absolutely spread word that Public Storage employs a wildly unprofessional individual.
The big selling point about this Public Storage location is the assistance and personal help I received from the facility manager Kevin. The rates were satisfactory for me; however, it was the personal service I received from Kevin that made it a pleasant transaction. I am a satisfied customer! Thank you Kevin!
Kevin Provided excellent customer service and help me with all of my storage needs
I want to personally thank Anthony & Bill for providing such great service.
Public Storage is air conditioned & they provide security. The facility is the very best which I highly recommend !
Came in today to check on their availability and sizes. Three women working there. It's Saturday! They all looked happy, very busy and nobody is there but me to assist. They are wonderful and so knowledgeable. Zerena, Tammi and Jenelle (i hope i got their names right) keep up the positive attitude. Thank you!
Janelle, Tammy and zorina was so helpful and very friendly
This was so easy and Bill gave me wonderful service!!!
Fatima. was so great to me
Tammy and the crew is the most amazing and highly professional crew I have ever dealt with in my 20+ years of traveling our beautiful country and renting at a multitude of storage facilities for my business items. I actually feel blessed to have rented here with the beyond exceptional customer service that this highly qualified team offers. It is like a spa for storage units really. I was amazed at the perfection in cleanliness the team effects. My unit was perfect and highly secure. Having been broken into before ao really appreciate the reinforcement. Thank you for a remarkable and memorable experience😊🙏🏽
Marlene was awesome and professional.
Awesome experience and simple process. Friendly service from Tammy and Marlene! Fantastic service.
Amazing personal willing to help and assist you. Marlene and Tammy, you are the best. Please keep up the great work. Thanks for being so human.
Thank you Tammy for the wonderful service! Always cheerful and helpful. Come see her for your storage needs.
Thank you so much! Dominique, one of the employees was really nice and helpful! 💓
Update: one year ago I rented here and now I’m doing it again with professional people Tammy is super helpful and the best!!!
Do NOT rent from this place. They are shady and will bait and switch you. I moved into this facility from another one that I had used in the area which had only raised my rent by a total of about $25 in 12 years. This place raised my rent by $50 within 3 months and then at just over a year they jacked it up almost another $100. Almost $150 increase within just over a year. Don't fall for whatever initial price they offer you because its merely a mirage. FTR, This is my first ever google review as I typically don't bother complaining, but this one had to be done.
Staff is friendly, helpful, and professional. Storage units are clean and well kept. Business is run efficiently.
The management is great! The place is clean, has great temperature control, and nice parking.
I recently had a wonderful experience with Tammy, the property manager at this location. If you appreciate dealing with a human being who genuinely cares, instead of the commonplace otherwise, I suggest you come in and talk to Tammy. She's wonderful and she will take care of you.
Scott really helped me out , I was changing from one unit to another. He took care of everything so that I was able to get it done.
Helpful and friendly staff!
Scott and Tammy were great! Super helpful and friendly.😊
Clean facility and always great, friendly service.
People live in the storage units .. shady people and trashy
So originally I was looking to move across the coast and I wasn't sure if I should down size or just get a unit to accommodate everything. Luckily I called and Scott was ready to answer all of my questions in terms of pricing and sizes. Very friendly and understanding of my situation. 6/5 stars if I could. Hours of accessibility are widely available. Looking forward to my travels and a piece of mind!
Super helpful. Safe area for car storage. App is super convenient and easy to use.
Tammy and staff have always been very pleasant and helpful. Been there for years and will stay!