Danni made the whole process super easy and answered our questions very kindly and transparently!
Sarah was extremely helpful with a cheerful attitude with other customers as I waited for service and then she took care of my issues with efficiently quick.
She is a keeper!
I own 3 cars and some holiday decorations that take up too much space where I live and needed some help with some storage. I got to work with Jamie and she has given me nothing but great customer service through 2 weeks of finding the right spaces for all my needs. She has a great attitude and helped me with the entire process in a detailed manner explaining every thing to where it made sense to me. Public storage has been great to me so far as I can now park my other vehicles and also have storage for my holiday decorations. 11/10 service by Ms.Jamie!
Alex was Amazing Help, A Wonderful human . The Property is Clean and Easy Access.
Was there yesterday, Michael was very helpful and nice
5/5 Rent with TJ! He was extremely helpful, responsive, and transparent throughout the whole process. He also helped me deal with a mishap in assignment and he took care of all problems. He’ll make sure you’re getting the best deal possible too so definitely rent with TJ.
Alex and TJ were very helpful !
I usually never write reviews, however I just had to let you know how much help Hannah was for me! This level of customer service is rarely seen, thank you!
The facility was clean and in a nice location. Hannah was very professional and answered all of my questions
I’ve rented at Public Storage in the past and every employee I have an interaction with is always so kind. I’m thankful that Hannah was in the office to help me today.
Wanted to say what a great experience it was to deal with Hannah today out in Scottsdale. Super friendly, helpful, and a delight to talk to. Should be more customer service like her working in the valley. Great asset to your team. Thanks!!!
Hanna was great! She helped me find my unit and was super welcoming.
107 degree day. If AC in facility was working, it was set to a very warm temperature since it was uncomfortably hot in the facility. We overheard several people complaining about the temperature & lack of flatbeds. There were only 2 flatbeds in entire facility which were being used during the 2 hours that we were moving boxes. We are over 70 years old & could not carry 30 boxes to the car without a flatbed so dashed over to Costco to buy a handtruck. Our son told us that there has been only 2 flatbeds for several weeks. For this service, we are paying over $400/month. We have complained to Public Storage & left a message with the manager of this facility.
I promise they are the worst. They give you multiple rates on the same units at the same location with in minutesof trying to book them. The website don't work, its trash. I end up going with another company everytime. I don't even know why I waste my time with trying them in the first place. It's just ugh...
sometimes, you just need a friendly voice and caring person. I had struggled mightily (for some reason) to get account details correct from my move in Omaha to Scottsdale. Long hard slog...that was complicated by all kinds of my messy stuff being less than optimal. Janet helped. And helped again. And went out of her way to ensure my very very trying time was much less so. My review of PS generally would be much lower. This is about her. Thank you for your assistance, and especially your kindness.
EDIT AFTER USING THIS FACILITY FOR SEVEN MONTHS
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four times in seven months they attempted to raise my rates 30-50-75-nearly 100%. sick of having to beg them to keep their rates promised for even a short amount of time. no thanks. Particularly when i was supposedly speaking to a "manager" and i asked "do you think this is a good way to do business?"
his reply was very telling: "for us"
nope
Needed a storage unit real quick so I stopped in my closest public storage. I got to speak with TJ and Alex who were very friendly and helpful and made the process fast and easy. the facility was very clean and organized.
Popped into the office for some assistance...Eric and Ashley were extremely helpful . The facility is always extremely clean . Great staff!!
I love this facility automated clean top of the line and quiet
Janet was amazing!!!!! She was helpful knowledgeable and I decided to rent immediately because of how professional she represents public storage.
Thank you for your help Janet! Your service is above & beyond 💫
I had a great experience renting from this location. I had reserved a unit online and when I arrived on move-in day discovered it was a little too small. Justin, at the front desk, was very nice and helped us reserve a bigger unit the same day. 10/10 for customer service!
This location has the best customer service!!! Justin was very patient and detail with me and all my 50 questions about the size of the units and what would be the best option to accommodate me for my upcoming move. I highly recommend using this location, he is awesome!
Me and my husband were so very pleased with our experience here, Justin is the man who helped us. He helped us through the entire process with renting a space for our extra belongings and i couldn’t help but leave a review. 100% RECOMMEND 10/10 EXPERIENCE.
I received excellent customer service by Justin . He was so helpful and got back to me as quickly as possible. He was showing nothing but respect and got me a storage unit right away . I definitely recommend this location !
Clean safe area. Janet E. was very helpful with deciding on the storage unit size and patient with all our questions! Janet was amazing with the booking experience.
Janet was fantastic!! So helpful and personable. Made the renting process easy and stress free. Thank you Janet!
Justin was very helpful and kind. Easy process!
Janet met us to discuss downsizing from our large 10x20 unit.
She was very helpful in finding another closer, smaller unit.
Janet was very knowledgeable in ensuring we knew the correct timeframe of moving to maximize any credits available.
Janet has a pleasant personality and kind demeanor that makes moving and storage unit costs as easy as possible to tolerate.
Janet is a definite plus for her Company delivering Old School Customer Appreciation and Service to everyone lucky enough to come across her.
....Thank-you very much Janet.
The best place to your loved belongings. They will take care of you, keeping your property stored safely so you can just relax !!
Justin was amazing and provided excellent customer service to help me resolve a unique challenge… he was respectful, got back to me quickly when he needed to get more details about how to help me, making the whole experience quick and successful!
My wife and I recently switched to Public Storage on the 101 and Raintree Rd, When we got there we were instantly impressed with the cleanliness of the facility. We were greeted by the manager, Janet. She was very kind, which was a huge relief considering how standard terrible customer service has become. Janet's contagious smile and uplifting energy made us feel confident and secure with our new purchase! Thanks public Storage!
When I got to public storage I was greeted by one of the friendliest people I have encountered in quite some time. Her name is Janet Eklund and she is a representative for public storage. Janet answered all the questions I had with ease and expertise. She was even able to upsell me into a bigger unit, that ultimately fulfilled my needs way better than the smaller cheaper one I was originally interested in. I had a wonderful experience at public storage. Good customer service is unfortunately hard to find these days, but they nailed it on the head when they hired Janet Eklund!!!! Thanks again Janet and public storage. I will recommend this facility to my friends and family!!
Love this place! So convenient and lots of carts to make moving in or out so much easier.
Justin did an awesome job in helping me today!
Great location! Justin was very helpful and patient with me during the move in process. He even helped me to get the app set up.
had a great experience here!!! justin was very helpful in making my move a seamless process, his customer service was great. definitely recommend this location :)
Convenient location and excellent customer service by Janet and she was very helpful! 👍🏻
Manager Jeff was really helpful when it cane to making a few minor changes last week to the lease on my new 10x10 unit.
Was at the facility this past weekend and Janet was working. She handled my request courteously and was a pleasure to work with.
Justin is always awesome very helpful and friendly.
A clean and well managed storage facility. I definitely recommend for anyone looking for a storage unit.
Great Location, Very Clean Property And The Staff Is Very Friendly And Helped Me With My Storage Needs.
Christina and Janet were awesome! Beyond helpful!
Justin was extremely helpful in answering my questions.
The storage experience is fantastic, and I appreciate the location being so close to home! Great service and a clean facility!
Great location in N Scottsdale, friendly management and easy access using the Public Storage app
I have been needing a smaller unit and Kayla was amazing she showed me the different size units and explained how a transfer would work. Unfortunately they didn't have the size I want on the lower floor but she said she would let me know once one opens up.
The lady I think her name is Kayla, is the sweetest lady this place honestly should give her a raise. Thank you for being amazing at your job.
In the process of moving to the area and needed a storage unit and was not disappointed! Kayla, the manager, was extremely helpful in the whole process. 10/10 best customer service I've received in quite some time, so thank you for that.
Prices can go up anytime! they just increased my monthly fee by 46.00. very disappointing. If u have it on auto-pay , you may not know they increased it. will be searching other companies.
I had an excellent experience storing my furniture at this Public Storage location. The manager provided impeccable service and gave me a great deal on a unit that was spacious. The site is clean, plenty of carts to move your furniture, and located near truck rentals and stores to make the moving process seamless. I cannot recommend this location enough! No complaints!
Great place. Clean. Jeff is the best!! Helpful and knowledgeable. Highly recommend!
For short and longterm storage, this NEW Public Storage is safe, clean, and easily accessible. Manager, Jeff, is "rock solid", offers size and price to fit needs, storing your "Valuable Stuff". Highly recommend.
I came in Public storage today not knowing the procedures. I was greeted instantly by the manager Jeff. This guy has the best demeanor and customer service I have ever experienced. Jeff answered every question I had. He offered to show me every unit he had available in order for me to have the right one. The store is one of the nicest storage facilities I have ever been in. 100 Stars for Jeff
Jeff was great. Answered all our questions about our unit. We received top notch customer service.
This place is great! I was able to get my first month at an affordable rate thanks to Jeff!
Jeff, the manager, has been extremely helpful at this location! Very happy to work with him. highly recommend. Clean & secure facility. Thank you!
Hands down best storage facility in the valley. Most amazing manager I’ve ever experienced.
This location is very convenient and the location manager Jeff was incredibly helpful and kind!
I appreciate your help jeff good looks
Best public storage I have personally been to. Super clean, never had any issues. Jeff has always been super helpful and kind. He has helped us with our many storage units at this exact location, and has always made it a breeze to get a storage unit! If you want a storage unit in Scottsdale, this is the place!
Valerie is awesome to work with. She’s always there to help when I need it. Also the facility is always clean and welcoming
Really great customer service from Jeff. Outstanding work. Highly recommend.
Just got some more space for my baby. Jeff helped my husband get the space with an easy location. Second time working with Jeff. Very knowledgeable about his space and working with the community.
Thank You !
Always a great help. Jeff knows his space.
Thank You very much!
We’ve had an ongoing issue with the lighting in our unit and up until today, we’ve had no real progress on getting it fixed - until today…. Valerie escalated our service order and credit our account for the inconvenience. Great service and attitude! Thanks, Valerie!
Jeff was very helpful helped my boyfriend get a unit same day and later 2 months later he helped us again upgrade to a bigger unit thank you Jeff
As the gym located across the parking lot from Public Storage, our training often includes what we call "Public Storage Runs." But, we also store a few pieces of equipment there...the PS staff has always been completely professional and we love how clean & brightly lit the facility is! They're great neighbors :) Thanks!!
Great service with Jeff wonderful location and very clean.
I rented a storage space here when it first opened. I was happy the facility was brand new, clean, climate controlled, in a safe location and less than 5 minutes away from my townhome. I ordered U-Boxes to transfer my items and had to have them shipped and placed in their parking lot for several days and they worked with me and made the process seamless. Word to the wise…make sure you book online for the best rate, if not your rate may be as high as a car note lol. If I ever need another storage in the future, I will rent from them again.
This Public Storage location earns 5000/5 stars! I’ve never seen a storage facility as quiet, clean, brightly lit and secure as this. Definitely 5/5 stars. The other 4,995 stars are owed to the General Manager Jeff. The pride he has for his facility is evident at first glance. Even more amazing is the care and concern he shows for everyone who rents there. He knows your story and offers the most genuine encouragement you could imagine. Interacting with Jeff is the icing on the cake to your visit to manage your storage. Like me, you’ll never ever want to rent storage anywhere else—I promise.
Amazing place, very clean and affordable. Valerie was so nice, helpful, and had great customer service!!
This a nice, new, clean facility. I'm very comfortable having my extra items stored there.
DeAndre was VERY helpful with my reservation, and explained the process in a courteous and helpful manner. It made my day.
Where do I begin. I came by Publjc Storage to compare rates and see how they would compare to the million storage facilities in the area. The only reason I am here is because of Jeff! Did you hear that HIGHER UPS at corporate? Lose Jeff and I know you will lose many. Thanks Jeff for being a solid guy
I love this place and JEFF is the best EVER!
Wonderful experience!! Thank you
Amazing place. Jeff is very kind and helpful.
Jeff helped me get a storage unit right away! He was amazingly friendly, super knowledgeable and helped me get a great deal. I was able to pay and gain access same day.I move in a few days and was coming down to the wire. I thought I would have to shop around but I know a good place and deal when I see one. If I get to be helped by someone like Jeff every day I’m glad I chose public storage for all my storage needs. Thanks again Jeff you were amazing!!!!!
Great location Jeff’s the best
The k you Jeff for taking the time to show me my new storage unit
Great location. Jeff is a swell guy
Great location. Safe n clean Jeff is like a son to me
Best service around!! If needing any type of storage this is the place to go, love these guys!!
Jeff is the ultimate service provider with his kindness, his leadership and his problem solving mindset. He raises the bar for others to strive for the level of customer service he provides. He has demonstrated that he is a great person and even better customer service expert. My expectations have been met and 10times that by all he does to ensure you get the value for your investment. I would give him 10 stars if I could.
Thank you so much Jeff for making my storage experience an pleasant one
Clean and well managed facility. Jeff was fantastic & provided exceptional customer service.
Jeff was incredibly helpful & went above and beyond to make our storage move a success. Highly recommend.
Working with Jeff at this location for the correct unit has been pleasant he was full of helpful information and advice
It is secure and well lite with camera's all over the interior and exterior. Air conditioning runs great.
Jeff makes the difference that elevates this storage place above the others we have used in the past. He is so amazing and helpful. 5 units happily here!!
Jeff is such a great guy. This has got to be the greatest storage experience I have ever had
Best storage facility due to amount of cameras & the best employee watching over the facility. Seriously a quality business.
Jeff is always ready to help out all of his co worker
He has great customer service
Thank you public storage and Jeff for providing a safe place to store my belongings.