Public Storage Self-Storage Units at 670 S Gilbert Rd, Gilbert, AZ

Gina was great!

Cristine was courteous, helpful, and provided outstanding customer service. In order to answer my inquiry whether one of my large items will fit through the hallway, she took action to use her personal funds to purchase a tape measure. In the end I decided the unit at this location would not work for me, and Cristine went the extra mile to promptly process my cancellation and request for refund. Overall, this has been a positive experience.

I had a wonderful experience checking in with a lady named Cristine (saw reviews saying they aren't staffed, but they were for me in May of 2024 so hope that helps) Cristine was super friendly and welcoming and incredibly nice. She joked with me as she checked me in to help make up for the slow computer and to not feel awkward. She then showed me where my unit was (she locked the office at that time as it was unattended for a few minutes) then went back to her station after I confirmed it looked good. All my questions were answered, the facility is very clean and actually climate controlled and not just stating "it's climate controlled" like I felt the ac. Overall I had a great time.

This store always has the best employees! I've stopped in this location to pay my units I rent with them and Cristine has always been very friendly and helpful. She's very knowledgeable and has solved all my issues I've ever had. Now yesterday I bought my first storage unit at auction and Katie was awesome at helping me through that process. I spoke with Cristine today on an issue with an item that was in the unit I purchased. Once again she was able to solve this problem. These employees are a good testament of why I choose to rent with public storage. Way to go Cristine and Katie. Keep up the great work!

Very good customer service!

Katie was great very knowledgeable and helpful

Avoid public storage at all costs. They are no longer staffed. Yes I said this correctly they do not have a human at the location during business hours. So yes no one is watching the facility, you could literally rob the entire building and no one would even be there to call the police. I hope this helps everybody to choose another storage company that actual cares about your belongings. I know I will not be doing business with them going forward.

Sandy was so helpful! What a wonderful lady with good energy.

Cristine, is amazingly awesome. Very selective to your needs

Ashley and Christine are absolutely amazing....I enjoyed my visit and Ashley masterfully solved my issues and answered all my question..Christine has been so supportive and understanding during your company switching over.. I was going to move my stuff but these ladies are worth staying...If they leave, I'll leave.

This place is a great,safe store to keep your belongings either long-term or short-term. I personally have done both. Plus Christine at the front desk help explain my billing and was very polite and professional. Thank you very much for making my move less stressful!

Property has gone down hill since they bought it from Life storage. Almost $300 for 10x15 a month for a place with a broken door going on 3 weeks. Management has an attitude and your rates will continue to rise every few months. I would not suggest renting a storage unit from here.

COMPLAINTS ARE GETTING FILED WITH THE ATTORNEY GENERAL BECAUSE THE TENANTS ARE ONCE AGAIN LOCKED OUT!!! THE DOORS ARE BROKEN ON THE FACILITY ALL 700 TENANTS ARE LOCKED OUT OF THEIR PERSONAL AND BUSINESS BELONGINGS!!! WHERE IS ASHLEY AND HER MANAGER IN THIS?? NOWHERE!!! THEY DONT TAKE CARE OF THIS PROPERTY AT ALL!! THEY REFUSE TO RETURN PHONE CALLS!! I HAVE MY BUSINESS PROPERTY HERE AND CANNOT WORK BECAUSE OF THEIR LAZINESS!!!

I loved Life Storage, the facility was clean and the staff was nice! Public Storage took over and it has been a mess. This is where I house my business property. Trash has been sitting for literally days to a week or more at a time, the thicker PS employee that was working last week was sitting on his phone and not cleaning, we were all locked out when they transitioned gate pads but PS didn’t notify anyone. I spoke Ashley (the district manager) the day after we were locked out because I lost money on a business transaction due to not being able to access the facility. She gave me excuse after excuse and literally told me that they didn’t notify any of the 700 tenants because it was the weekend and her boss was on her day off. I’m sorry, 700 tenants are locked out and it’s more important that your boss has her day off??? Ashley and her boss have refused to return phone calls. I’ve called corporate twice on the mess that has been created but they won’t respond. For me it shows how little they care about the new customers they just gained. Once my month is up, I’m vacating. I will only keep my business property in a facility that actually cares and won’t lock its tenants out of the property that they own. Ashley and her boss have shown that they don’t care what has happened. Such a mess!!!

Easy process. Clean facility. Great experience so far

I have had the storage unit for a few years now, and have always been pleased and have had zero issues. Until this last month. The day after my bill was due I received a call that I missed and I called them back and the only thing the guy on the phone said was “your payment was due yesterday. Where is it?“ it had slipped my mind because I had been in a car accident the day before but regardless, absolutely not the issue, and I felt like that was absolutely so rude. Aside from that, a wonderful experience. Attached is my move out photo. The person I called to inform of my move out was super friendly and super nice.

Customer service has been great but be aware, I've only been there a few months and they've raised the price $50 already. Wondering how much more it will go up in the next 6 months.

My positive experience began with Andrew LaBoy. Found him both professional with excellent customer service. Facility always clean and also very much liked the double entry security.

Andrew was very helpful throughout the process of assisting my mother with the move out process. Thank you so much!

Andrew at life storage was awesome from moving in to moving out last minute always accommodated. Made everything easy, clean facilities, good neighborhood, online portal for easy payments. Glad I had a great business to trust all my priceless belongings with, I highly recommend life storage especially this location on gilbert road

Love the no contact option when you need a storage unit after hours. Very easy to navigate online registering and clean safe and air conditioned units you can access immediately as soon as your done with your online registry and making your payment then they give you instructions that are very simple to follow on how to access the building and what to do once you pick out your own unit yes you get to pick out your own unit! that is so convenient (especially when we had to rent a second unit at the last minute towards the end of the day during our move when we realized we didn't have enough storage space and could use a second units to make things less stressful the rest of our moving process so picking out a unit next to the first one that we got was so convenient) then you go to your unit and everything else is literally right at your fingertips on your phone they even have a digital map on your phone to navigate through the storage unit. They provide the lock and multiple keys, and always have at least two to four dollies available which conveniently fit nicely on the elevator when going up to a second floor. If I had to give you a dislike the one thing that is frustrating is the lights in the hallway are on a sensor and they turn off fairly quickly so it seems that you spend a lot of time having to constantly step out of your unit and walk down the hall to turn them on (unless you have someone with you, you can just send them down the hall to turn it on LOL) also it would be nice if they had a bathroom inside the building, but to be fair there is a gas station in the parking lot and the hours are very convenient you can go early enough before it gets hot and you can go late enough in the evening when the Sun goes down. I recommend this place to everybody in the communication from the office is amazing and I feel very safe with my things there and I am truly glad that I found a storage company that I feel comfortable at and I have tried several other ones prior to this one. Trust me you won't find one better than Life storage!💙🔐

Love the no contact option when you need a storage unit after hours. Very easy to navigate online registering and clean safe and air conditioned units you can access immediately as soon as your done with your online registry and making your payment then they give you instructions that are very simple to follow on how to access the building and what to do once you pick out your own unit yes you get to pick out your own unit! that is so convenient (especially when we had to rent a second unit at the last minute towards the end of the day during our move when we realized we didn't have enough storage space and could use a second units to make things less stressful the rest of our moving process so picking out a unit next to the first one that we got was so convenient) then you go to your unit and everything else is literally right at your fingertips on your phone they even have a digital map on your phone to navigate through the storage unit. They provide the lock and multiple keys, and always have at least two to four dollies available which conveniently fit nicely on the elevator when going up to a second floor. If I had to give you a dislike the one thing that is frustrating is the lights in the hallway are on a sensor and they turn off fairly quickly so it seems that you spend a lot of time having to constantly step out of your unit and walk down the hall to turn them on (unless you have someone with you, you can just send them down the hall to turn it on LOL) also it would be nice if they had a bathroom inside the building, but to be fair there is a gas station in the parking lot and the hours are very convenient you can go early enough before it gets hot and you can go late enough in the evening when the Sun goes down. I recommend this place to everybody in the communication from the office is amazing and I feel very safe with my things there and I am truly glad that I found a storage company that I feel comfortable at and I have tried several other ones prior to this one. Trust me you won't find one better than Life storage!💙🔐

We reserved our unit online in a matter of minutes and it was ready by the time we got there with our belongings. I don’t think it could get any easier! We also got a follow up call from the facility (a live person) after the reservation to see if we had any questions or issues.

Amazing

These people are great!

Very clean and air condition unit.

My experience at Life Storage was wonderful. The building was always very clean and exceptionally ran and the best overall climate-controlled units. I have been beyond impressed with management and the workers. I highly recommend this company and location!!

Always works, that’s important.

Clean and secure facility with easy access. I’m not a fan of the rate hikes once you’re a customer though.

Staff was very helpful the entire time I dealt with them.

Great experience with Life Storage and the store manager Andrew was very helpful in accommodating not only our needs but also clarifying our concerns. Would recommend this facility to anyone who needs a little extra storage space.

Manager here who helped me was amazing!

Easy peasy lemon squeezie!

Great staff, super helpful. Facility is always clean and welcoming, and nice cold AC as well. We recommend this place anytime someone local mentions storage needs.

Great working with Andrew. Answered all our questions on the storage units, gave a short tour and we immediately rented. Really clean storage place.

The staff that I interacted with was very enthusiastic and helped answer all my questions. If you are ever in need of a good storage unit, Life Storage is the place to go!

Andrew was great! Life storage is a very clean facility!