Darby was extremely helpful, very attentive, polite representation. Will definitely recommend 👌A+ customer service
Update 3/29/26: Darby was awesome today with her help and a pleasure to talk with. She handled my move out questions efficiently and quickly. This location has been without an on-site person for a long while and I'm glad they finally added a quality competent person to take care of customers. Thanks Darby!
Update 6/28/24: something was going on with my account and I couldn't access it through the app or online. Tiffany happened to call me about my account and experienced the issues with me but was able to see some of the notifications that for whatever reason were not coming through to me. Because of her help my account is fixed. She was friendly, helpful and took away a stressor for me.
Super helpful regarding some questions and concerns, all resovled. Thankyou very much
AD PERFECT CUSTOMER SERVICE!
Ok so this is my 2nd review. I moved out 12/31. I told you how Ms AD helped me in my 1st review. Well after moving out I received an email saying I had a balance after moving out.🙄🙄 We made sure we left the gate up and returned the lock after removing my stuff. I reached out to Ms AD telling her my issue and TRUST she was on it. Ms AD in my opinion went over and beyond to help me with both situations. Her customer service is ON POINT! 1st time she pulled up on me on her day off at my location and helped me and now with another issue she helped me again. If I ever never need a storage facility again I will be going back to this location just so Ms AD can help me. She could've just been like no you have to do this and that but she did tell me if I have any issues to reach out to her and I did and she took very good care of me. Thank God for Ms AD! Thank You MS AD for all your help!!!!! You're my new best friend now😊😊😊
I had a really bad experience with public storage!! All within 12 hrs!!
I called to have my unit canceled and payment returned back to me!
I was very frustrated! And customer service wasn’t any help at all!!
So I went to a different public storage and AD was God sent!!
She listened & understood, she walked me to the unit to show me where unit was located and it was CLEAN and lock ready!!
She had me in and out in less than 30 mins!! Excellent customer service!! Great sense of humor very nice lady and she’s in office every day so no customer service!
Get it together public storage!! AD thank you!!! 😊
AD is so kind and helpful! Got me in a storage space perfect for my needs, highly recommend this location
I recently rented 4 units at this Public Storage facility and had a great experience! I was helped by AD who was fantastic to work with. I recommend asking for her if you're interested in renting from this location. She truly went above and beyond. Thanks!
Awesome service from AD. She was helpful, courteous and competent at her job.
AD is wonderful…helped me get in and out no problem with the best deals ..greatly appreciated
A.D. was so helpful. We have a unit at another location where we can never seem to catch someone who works on site and we had a few major situations to take care of... after many attempts including making an appt at the Luther location customer service put us in touch with AD. She took her time, was smart and knew exactly how to solve every issue we've been trying to solve for months. She was kind and understanding. And finally I feel like it's all taken care of. Yall need an A.D. at every single site. She's truly a gem.
A good place to hold your storage in a storage unit.
The Dostrixt assisted with getting my rate corrected been here 3 years and the price had went up 4 times. I wasn’t happy at all until I spoke with her!
I just love the customer Service thank Naturi has she answered my questions very thoroughly and politely Thank you 🥲☺️
Great location nice and clean great customer service nana was amazing with showing the units to make sure I was getting the right one for my things great conversation definitely suggest people to use this location customer service was a 10/10 ⭐️⭐️⭐️⭐️⭐️⭐️
Nana was remarkable at the Crump location! We had to wait in line for a bit but she made it well worth the wait! Thank you Nana!
Nana gave me excellent customer service. She is an asset to Public storage. Very kind! She helped me set everything up!
Na Na was excellent and got me in and out fast. Great customer service with storing my trailer!
Na na is the best on crump road. Excellent customer service just what the facility needs because she is very patient and kind. You will love her she is very helpful and knowledgeable.
Nana did super job. Very happy!
nana es una gran persona que se todo todo el tiempo para ayudarme muchas gracias
My phone conversation was very polite and helpful!
Very professional
Great customer service
Naturi was such a big help she took her time an helped me with everything I asked
I rent 4 units here, & run a tight busy business if it wasn't for tiffanys helpfulness and her willingness to make sure my account is up to phar my units could've been sold by now. Thanks public storage for putting Tiffany upfront :)
Tiffany is wonderful. Her amazing thrill for life & customer service is hars to find in companies that requires monthly invoices. Shes anasset i look forward working with her. She deserves a raise the max +
Tiffany Clyburn has great n professional customer service so I recommend her great opportunities 💯
The customer service is so excellent. Tiffany helped me with everything and made the process fast and easy. She even gave me some tips on products they have to make my move much easier. I am pleased to have a unit rented here!
Great location first of all, and the manager Tiffany was the best! She showed me multiple units to confirm what size was the best fit for me. Very personable, she’s a great asset to this company!
Tiffany was very helpful and went above and beyond to help me address my issues. She put a smile on my face.
Great service at this location trying to rent multiple units! The ladies took the time to show me a few thank you Tiffany and the district manager Pearl
Great service today from the ladies! Really saved me a lot of money, tiff, Jada and pearl
Tiffany, Freda and Pearl were very nice today lowered my price!!!!! Thank you
Units have nice high ceilings great location to get your money’s worth
Rented today location Was really clean
It was A Great location to Rent,thanks..!!
la calidad de los estores super, excelente
Markee was very helpful with me today and I thank you
Markee helped me find a good Space, very profesional
Markee was super helpful and I appreciate his assistance with finding the right unit.
Thank you so much Markee and Danielle ....
Amazing stuff and well kept place
Thanks for your help tamika
Markee was a great help today found exactly what I was looking for at a cheaper rate
Great location to rent, Markee was a great help finding what I needed thanks