Can NOT recommend doing business with Public Storage at any location. I have needed storage about 5 times in my life and each time have chosen public storage because they geographically worked for me. The last 3 times that I have used them they have raised my rate drastically after a few months. This is their latest business model. Get the customer in at a decent price and once they are all moved in jack their rate. The latest rate increase was nearly $100.00. At this point everything I own is in my unit and they are well aware it would not be easy for me to move. They have me and they know it. It’s a shame that Public a storage would take advantage of someone in this way but that’s their business model. As a side note the manager at this location is an excellent guy. Very friendly and helpful. My poor review has to do with the company in general not the manager at this location.
I just stopped at the Public Storage in Greenfield, WI. I was pleasantly greeted by Sandee who did an amazing job helping me out as I figured out the correct size unit I needed and helped me find the best price. She walked me through the process and where my new unit would be at. She explained the app and all the information I needed. If you are looking for basic outdoor secured storage - give this place a try. It’s so nice to find people who care about customer service.
Come the beginning of next year I will no longer use Public Storage. I'm tired of them raising rates consistently. I've always had good interactions with staff and the facility itself is okay. Paying $125 a month for a small storage is ridiculous. Time to find another storage or start going through and getting rid of stuff.
It's ok, found a better larger deal closer to home and temp regulated. It's a storage unit.
Sandee was excellent, efficient and helped me with my reservation check in. Definitely would recommend!
The person named sandee helped me find a good price and what matched my needs for what I stored
Sandee did a great job assisting me with finding the perfect unit for me along with being a very nice person.
This is my son's account, but it coming from me, his Mom Liz.
I am compelled to praise a certain employee, Sandee. She went above and beyond professionalism on EVERY LEVEL. I felt welcome, and very taken care of. She is kind and compassionate, and she definitely knows her job. I am so impressed with her.
She deserves recognition for her hard work. Seriously.
Thank you for her!
Sandee in the office was amazing. She did everything in her power with out getting herself into trouble and I thank her a lot for that!
With the issues I was having I had a solid conversation with Matt who oversees this location. He was great. He made sure as a former customer I was happy. He made things right actually went above and beyond!
Thank you to both Matt and Sandee
Sandee is awesome, extremely helpful and was able to answer every question.
Sandee was very helpful & polite, providing us with excellent service.
When I say Sandee goes above and beyond for her customers, she is AMAZING! SO friendly and made sure I was happy with the spot, if you need a storage, rent from her you will be 100% satisfied like I am.
Great staff. Very patient and walk you through the rental process. Super hospitable. Sandee is awesome. 5 stars all the way
Sandee was very helpful, kind, polite and provided us with excellent service. She also helped us to get the best price in the area. Thanks you!
Sandee was great ! She gave me the best service and the best unit !
Very pleased with this Public Storage location. Sandee was extremely helpful to me and my brother as we moved to a smaller unit for our elderly mother's excess belongings. I highly recommend it.
Sandee was very helpful in helping us get our first storage unit. Thank you Sandee
I love the convenience of the Public Storage locations. I was very pleased to find secure and safe storage at their facility. I know that they do a very good job of continuously monitoring the site. That is a primary reason for my choice to go with Public Storage. I have two units side by side. I needed a third unit. Sandee the property manager at the location on Hwy 100 off Layton Ave, helped me obtain a third unit...!!! She was great. I had lots of questions, and I was particular about where on the premise my intended unit was located. Sandee was very informative and patient with my decision making excursion. If it wasn't for her I don't think I would have gone through the process...in spite of how badly I desired it. I'm going to recommen Sandee and this location to others. I'll assure them that their time will be respected, their questions will be answered, and their concerns will be acknowledged. I wish all businesses had customer service of this caliber. Thank you Public Storage for making my life a little more simplified.
Rented a unit today from Sandee, received exceptional customer service! Thank you for all your help!
I have a storage unit at the Greenfield Public Storage in Greenfield and I must say the gentleman CASS is always so polite and helpful. I have rented from Public Storage at different locations for over 10 years and CASS is by far the BEST from any Public Storage. All I see is him always working and checking the entire facility out. He walks every isle and picks up any type of debris to make the business look nice, and it does. Greenfield PS is the cleanest I have seen. CASS is a huge asset to Public Storage and Folks if you need storage, go to Greenfield PS for it is a step above the rest. CASS at Greenfield ROCKS!!
Great service..very professional..only one of many I talked to that took care of business!
Property manager Cass is Fantastic! Extra helpful and willing to go the extra mile to make your experience awesome!
Everyone was very helpful! So easy and easy access. Would rent again if i move again
Achley was fantastic very smart and very thankful!!!!!!
Shoutout to Cass & Achley. Great customer service. Answered all my questions. Reserved online and completed the process when I went in.
Cass and Achley have been very helpful, courteous & professional. I appreciate their work.
Cass was very helpful kind polite and provided excellent service. Also found me the best price for the unit I needed. Thank you.
Cass did a really good job with communicating with me about receiving the storage unit. Cass did an amazing job with helping me out with the storage app as well.
Achley and Cass were helpful and friendly. The 10x10 was too small and they worked to get me into a larger unit at the best possible rate. Thank you!
Aschley and Cass have always been so supportive and helpful.
Y'all have made our move a whole lot smoother. Really appreciate it and glad I found y'all.
Cass and Achley we’re awesome help, super friendly and patient. Thank you!
Cass personally went out of his way to take care of me after someone else dropped the ball. Shoutout to him going above and beyond.
Cass and Achley at the Greenfield location off hwy 100 exceeded our expectation with their customer service.
They went above and beyond to help us. They were very informative and generally cared to make sure we were satisfied.
Outstanding service i was helped by Ashley.! highly recommend getting help from her.!
Cass was a great help. Very generous
Cass is the most wonderful and helpful pm there is. Very knowledgable and ready to assist. Highly recommend
Cass was very helpful! Kind and made it a very easy move for us!! Cass deserves a raise!!
Had a great experience! Cass was friendly and super helpful. He's the best!!
Cass was awesome! Great customer service! Public storage is lucky to have him
Cass was such a big help, took his time with all of my overbearing questions !!!! Public storage is lucky to have him!
Cass was amazing! Answered all my questions and made the process easier
Cass is amazing!! He went above and beyond to help me with my unique situation. THANK YOU!!!
Cass was very kind and extremely helpful & helped me resolved my issue very fast!
Cass gave absolute great customer service. Greatly appreciated
Cass was stellar. He fixed every issue. He was extremely patient. Very professional and a gentleman in every sense of the word.
Kudos to Cass for making an unsatisfied consumer to a believer and advocate of Public Storage.
Thanks again Cass.
Sincerely,
Carolyn Koch
I didn’t rent from this location, but the property manager at this location Cass, helped me tremendously since my property manager Angela from 900 w Layton Ave was refusing to service me. Couldn’t thank them enough.
Cass!!! The property manager is OUTSTANDING! incredible customer service and made me life ALL the way easier. Thank you again bro!
Cass is always there to take care of any of our needs, no question goes unanswered. Highly recommended.
Cass was great! Love the orange sneakers!
Cass was a big help and made it easy to rent a unit.
Cass did an awesome job for me
Cass did an amazing job taking care of me and upgrading my unit! Everything went smooth and did a great job! 10/10 would recommend coming here
Extremely Helpful! I couldn’t have gotten better help.
Cass is amazingly helpful and thorough.!! Thank you so much for your help!!
Cass was great made it very easy for us
Casa was amazing very patient ! Thank you
I recently had a great experience at a storage unit owned by Cass, and I am happy to write a review about it. From the moment I walked in, Cass greeted me with a warm smile and made me feel welcome. The facility was clean, organized, and secure, with excellent lighting and plenty of space for me to move around.
Cass was extremely helpful throughout the entire process, answering all of my questions and providing me with all of the information I needed to make the right decisions about my storage needs. He was patient, understanding, and professional, and He went out of his way to ensure that I was satisfied with my storage unit.
The pricing was also very reasonable, and I appreciated the flexibility of being able to choose the size of my unit based on my needs. Cass helped me to determine the best size for my items, and she was always available to answer any questions I had about the process.
Overall, I would highly recommend this storage facility to anyone who needs a clean, secure, and affordable place to store their belongings. Cass was an excellent owner who made the entire process easy and stress-free, and I am grateful for the positive experience I had.
Cass did an amazing job signing me up, helping me through the process. He is knowledgeable and informative and very,very friendly.
Thank you Cass, I appreciate all your help.
I came here today to check out my storage options and Cass gave me a tour and answered all of my questions. He was extremely helpful and I ended up renting thanks to all his help.
I came to this public storage location with a reservation for another place not knowing and expecting this location, needless to say Cass was VERY HELPFUL, RESPECTFUL & helped me get a unit here at this location. I walked in & was in there no longer that 10 mins. My first time ever using a storage unit & id definitely recommend you come to this location! Thank you again Cass for helping me very quickly!
-Olivia Skenandore
Mr Cass at the front desk of 4750 N 108th st location, is friendly, polite and is knowledgeable on storage operations. I appreciate his kind demeanor and helpfulness!
Cass was awesome with assisting me reserve a storage unit!
First time renting a storage unit. Knew nothing of how the process went and was hesitant to rent as I only needed the storage unit for a couple days. Cass in the greenfield location helped me out so much. He told me about the online deals that I could use to save some money and was very patient with me setting up the online app of the rental. He made the whole process go by quick and stress free.
Cass was wonderful he helped me get a great deal his custom skills was awesome
Cass was great! He was extremely professional and helpful during every step of the rental process.
Cass Did A Great Job Helping With A Storage From another location that doesn’t have anything to do with his location im completely satisfied with working with him on getting me a storage.
Cass has amazing customer service! Go out of his way for his customers
Cass was very helpful and gave good customer service
Cass made getting my uniy enjoyable and easy even though I unintentionally made him jump through hoops👏🏽💞
Case was very helpful and friendly!
Cass was so friendly and helpful! He made this easy for me. I am switching to public storage for the price and the convenience in location! He really helped me out! Thanks Cass!
Cass was a a great help at the location on hwy 100 my rental was at the Lincoln location and no one was there and he was more then happy to not only help me get the rental but he also drove to other location for further help he’s the best!
AWESOME AWESOME AWESOME EXPERIENCE 10 out of 10 WOULD RECOMMEND. CASA IS A GREAT BLASS FROM THE PASS LOL !!! AS IN GOOD LOVE THE CUSTOMER SERVICE I RECEIVED BEAT STORAGE SPACE I EVER RENTED ! 🙌🏽🙌🏽🙌🏽🙌🏽🙌🏽💯
Cass was awesome and helped my husband and myself out. We enjoyed his honesty and his knowledge
Cass was wonderful in explaining the details I would recommend this location in a heartbeat
Cass, thanks for all your help through my move in process!
Cass was very professional and easy work with
Thank so much
Very easy to register on line and the price was good. Cass was great to work with and very helpful! He went out of his way with customer service!! Thank you!!
Cass was super helpful. Great service!
Case was so outstanding today and so very helpful thank you for your service and help
Such a pleasure and was able to walk me through everything thoroughly!
During our moving process, Cass was very helpful and friendly. If you're in need of storage, this is the place to go.
I am renting at another location - Cass was at that location for the day helping out. I passed him on the way to my unit and asked him a question - he went out of his way to address my question and made a smooth transition to Gina at my location. She was extremely helpful. Both Gina at Appleton St and Cass at Greenfield get 5 Stars from customer service - thank you
10/10 experience! Cass is absolutely amazing! Super friendly and welcoming. He made sure i understood everything as well!
My main man Cass was a real help he's a real G
i had some trouble figuring out where to get to my unit and cal went out of his way to walk me there when i was struggling.
Cass and Cassidy was very helpfull.
Very nice employees and great prices and customer service
David (Cass) was great! Awesome customer service!
Great customer service from the staff that was there. Even helped get get a item in the van. Clean unit.
Cass was so easy & great to work with. I highly recommend this place.
Easy rental process - access to a unit in a matter of minutes!
I've had a great experience renting from the Public Storage Facility at 4750 S. 108th Street Greenfield,WI. Cass is a friendly, courteous, hard working and he goes above and beyond to help you. Cass made renting a storage unit a great experience, he made it as smooth and easy as possible. Cass also answered my questions before I could even ask them. If you ever need a storage unit I would recommend the Greenfield, WI location. He deserves a raise or promotion for what he does.
Stopped in to start my new rental and spoke with Cass (I think it's David and that's part of his last name but I'm not 100%). He walked me through all my questions and seemed to be very genuine and knowledgeable about everything we spoke about. I've never used a storage unit before but feel very good about this experience.
I had the pleasure of being helped by Cass today. Cass was understanding and very helpful being that the location was not his regular location he apologized for the inconvenience and still helped me on his day off!! He is amazing and this guy deserves a raise for excellent customer service!!!!
Cass was super helpful. Had to call in multiple times and was more than patient with me
This is my first review that I've ever made on the internet, an I'm 38. So safe to say that noting my experience was important to me. More importantly, so well deserved to David the new and might I add SO IMPROVED relief manager who left me an another customer visiting both just that- So relieved! We came in separately, both had serious concerns and MANY questions and he handled it brilliantly. He was informative, patient, understanding, knowledgeable, and very personable. If you're in search of a unit I highly recommend this location, now that is!
I had the pleasure of working with Mary to help me find the right sized storage unit for my needs. She was very friendly and she answered all of my questions.
Loved my experience at public storage so far. I was out town when i made my reservation and the property manager Mary has been more than helpful that i could have ever asked for Would highly recommened Mary
Very clean with good customer service
As my first time walking in and getting a storage unit at this place, I was greeted by Mary who helped me in a fast and efficient way. I appreciate how nice and kind she was. She answered every and any question I had. I’m very happy that I stopped in and chose this place to rent.
She was very helpful and courteous.
Ashanti helped me out a lot with my rental and explained things well. Thank you!
I have had a storage unit here for the past 2+ years. The staff was friendly anytime I've had to deal with them and the grounds are usually always clean. My main problem with them is that they continuously raise the rates. I pay almost double of what I did when I started. After this last rate hike which I wanna says was about $25 a month has made me start exploring other storage options.
The service is beyond expectational had the best customer service from the Greenfield team. Keep up the great hospitality and great laughs you guys rock!
I've had a raise too many times. 100 more as of March 1st. Then anywhere around here. Places are empty. Why tax people who have been with you 2 yrs? This is my fifth raise..as of May 1st. And that's the increase of 100 dollars. Down the street is 250 and will stay that way. 343? Common. Going to lose alot of people that way. Every unit on my side is vacant.
since my post i was contacted by management from corporate thanks for reaching out and everything was remedied even without contact. Appreciate you.
Thank you.
We’ve had a great experience renting a storage unit from Public Storage in Greenfield. We needed to make a last minute change, and Ashanti was so helpful in accommodating our requests. She took the time to show me the unit and make sure we were all set before arriving with movers.
Public storage is Very convenient
Best storage facility around! The employees seem to have been taught by the best! Whoever is in charge deserves a raise. I will be recommending this location to all friends and family.