Public Storage Self-Storage Units at 900 W Layton Ave, Milwaukee, WI

Some one broke into my unit and they have done nothing to fix it

When I arrived to move in the unit- there was no One there to give me the lock that I had to pay for through the storage facility. I had to go to Home Depot and buy one. Additionally there was a container of urine in the unit.

Jesenia , Anthony and Sandee G on 9th and Layton are AWESOME! They answered all my questions and put me at ease. They are the best!

Hannah was very kind reaching out to me she was very respectful when we spoke on the phone! Tyler was very helpful when I reached the building and I was in and out !

My key broke off inside my lock Angela didn’t even look at me, walked away into the back door of office and locked it. Waited 15 minutes for office to reopen and nothing. Have to go to 13th street all the time to be helped by Tyler Yesenia or Hanna. Glad I can be helped some where but it’s crazy I have to go to an entirely different location to be helped

Go to the internet to do this rental storage unit was easy Angela from the front desk urge me to go online I appreciate it her help

Terrible. I've been with this location since end of 2021.. and ever since they keep jacking up the prices for this small unit. I pay $182 a MONTH for a tiny little closet space. No ONE at this location ever answers the phones and never returns phone calls when you leave numerous voicemails to them trying to solve the issue! I've been trying to access MY unit for a month now because unfortunately my lock wasn't on the locker when they did their checks for locks on units so this location put one of their key locks on it until I come there to put my own lock back on and unfortunately everytime I try to come there to do that there's never anyone in office during office hours! It's been very frustrating!! Considering I pay all this money a month and I can't even get into my unit when they have their lock on it that I can't get off unless I meet with someone who works here! I've been trying to clear out my storage unit so it's one less expensive bill I have to worry about but unfortunately can't do that considering no one answers or returns calls to customers who have been here a few years now. I feel this location in the last couple of years have switched hands because when I first started renting from this location there was ALWAYS people in office and they always answered the phone.. this place went down hill ever since..

Angela’s customer service was outstanding. She was friendly over the phone and when I needed additional help she invited me to come in right away to get everything solved immediately. She is knowledgeable, understanding of my needs, and took the time to listen to me. She made me feel extremely welcome and comfortable when I was in her office and I will only go to this location for my storage needs. Thank you Angela for going above and beyond. You are the best!

It is great, I live in a small house and need a space to store stuff.

Angela no help at all. she talks with a NASTY attitude and everytime we pass by there’s nobody in the office when it’s business hours !! She should be replaced with someone that does care and that’s helpful !!

Angela was very helpful, took care of booking my new storage unit. Incredible employee. Highly recommend.

Chris was amazing. Because of his customer service and friendly attitude we will definitely rent here again

As a senior and being a new customer , Tyler did a great job of setting me up. He helped me establish the app. He made a personal meaningful connection and even came to my storage location to show me how the door opened.

Came in & Angela was able to lower my rent by $26 & she also helped me reset the password for the public storage app. Angela went above and beyond to help me out and I'm very thankful for her customer service skills!

Angela helped me with renting my unit & was super helpful! Great customer service

It was good. Angela was a big help and explain everything to us in a way that was helpful.

Es seguro y confiable. TE LO RECOMIENDO. THANK YOU ANGELA

Angela was very patient & kind while there was several customers in the office! Thank you

Angela helped me set up the public storage app!!! Thank you!

This location, staff, and regional team are absolutely amazing!! We had originally rented 2 units w a competitor near our home on 76th & Oklahoma, but that property manager was beyond rude, antagonistic, and clearly has personal issues which prevents him from providing any level of customer service. So I left the last ridiculous interaction w that competitor after closing my account before ever moving anything in, and I walked out to my car and searched for Public Storage near where we were moving to. I've used them a few times over the years and never had any concerns. I called the number and got a gentleman from their call center. Honestly, I questioned if I'd get the correct info for the local property because he was not onsite staff. But he asked me for the new address and he immediately found this PS on Layton for me because he said it was closest to our new home. He was exactly correct about that, only 7 mi away, which cut our moving costs because the trips were so efficient! This PS call center rep went above and beyond by telling me he'd like to put me on hold so he could find me the best deal for our storage needs - without me even asking about deals/discounts. Then this wonderful PS rep explained everything so clearly and was so kind in his supportive tone. He even asked me to stay on my phone while he electronically sent over the rental agreement for my electronic signature. He wanted to make sure I was cared for throughout the quick, easy process. He also wanted to wait on the phone to ensure I downloaded the awesome Public Storage app. I cannot give enough positive praise for that call center rep. He should definitely be recognized for his innate skills in providing the best customer service and support I've experienced in many recent years. And I'd also like to shout out their fantastic property manager and Key Training Professional, Tyler. I spoke to him in person when I came to pick up our locks (our moving team thought they needed to remain w the units). Tyler is another incredibly special PS teammate. His natural people skills, company knowledge, and genuinely showing respect and true appreciation for all customers in person and on the phone as I overheard some calls gave me the best feeling as a customer. And as a human. It's very apparent why this smart Senior District Manager has brought Tyler into both an onsite (customer facing) and (interna staffl) Training for their organization. Thank you Tyler, and thank you for hunting down the call center rep that was my superhero, so he will get my thanks, as well! And the PS app is SO easy to use, you don't even have to get out of your car to open the gate to get in/out. Our 2 10x15 units were perfect, clean, and secure. Moving Day was a breeze because the movers could pull right up to our unit door and load up. *Even if this Layton location isn't convenient for your storage needs,call them anyway - they will take the time to determine if another of their properties would be your perfect fit!

Ángela❤️

Angela was extremely helpful she and everyone at this location are both friendly and helpful

The property manager Angela was such a big help & is a huge asset to the company-- thank you so much for your help Angela

Angela very satisfying with her customer service skills

Came into rent with Angela & she was super helpful

Tyler was fantastic he managed to explain everything throughly and took his time very nice man highly recommend public storage thank you so much!👐

It's crazy the amount of issues I've come into at the Layton location with ZERO help from whoever works inside. Most days the doors are locked and NOBODY is inside literally look like a creep trying to find someone to speak to. There is NO online # for contact which honestly should have been the deal breaker but when Yu need your things stored for a while Yu deal with unprofessionalism SOMETIMES for a while. Just a while. The one time my fiance did catch a worker inside she had a nasty attitude and wasn't helpful at all, overall waste of time Everytime we need to speak with anybody it's way to frustrating just for storage. I'll just end up paying more elsewhere I always say watchout for the cheap ones there's normally a reason the value isn't as high as other locations.

Expensive smh

We bought a storage unit to have one ready when we arrived later that month. We arrive to see the unit was too small for our needs. My partner called a number and the gentleman over the phone said that lunch was only 30 minutes so we could wait 15 more minutes for the owners to return(we showed up a few minutes before 12 and the clock read 12:15 at the time of our call). We waited for about an hour total and no one came back. Nor did any one else pick up the phone after calling back multiple times. We were hoping to upgrade to a larger unit if available but no one showed up or answered any calls. We decided to go with another option and just left the provided lock in the unit.

Came in because I was having problems with the public storage app && Angela helped me figure it out!! Thanks for going above and beyond!!

Angela was extremely helpful Easy to work with And a blessing Thank you for have kind employees

Anglea was helpful and pleasant to work with. She is an example of what customer service should be. Allowed our experience with public storage to be a wonderful time. Five star employee

Came into rent a space with Angela and she was very helpful! Thanks again!

Angela was very helpful with renting my space & the property is clean thank you

Angela helped me with my rental over the phone && she was so patient & kind

I WANT TO CLARIFY I AM GIVING THE PROPERTY MANAGER ANGELA A 5 STAR REVIEW BUT STILL STICK WITH MY 1 STAR REVIEW OF PUBLIC STORAGE. BEEARE... IT IS NOT THE EMPLOYEES FAILT! HORRIBLE SERVICE CAN’T EVEN GET IN THE STORAGE UNIT THEY DON’T ANSWER THEIR PHONE NOBODY AT ANY LOCATION I HAD TO DISPUTE WITH MY CC COMPANY

STAY AWAY from this place! Purchased a storage unit from auction at this location, but when I came to pick it up, the unit didn't look anything like the pictures of what I bid on and was completely trashed (see pics). Facility manager didn't offer any apology and talked down to me the entire time. Asked me what I thought happened...excuse me? I don't work there. She also threw it in my face that I was keeping her there past her work hours (I showed up at 1:30 pm). Online says open until 9 pm, but apparently the manager leaves at 2 pm?? Said to me, "well I was supposed to leave at 2 pm, but I guess I can stay to deal with this situation"...gee thanks. So here's what I think happened, since they asked: either this facility posted fraudulent pictures online to take advantage of buyers, or they have terrible security and didn't appropriately restrict access and allowed someone to break into the unit. Either way, don't trust your stuff will be kept safe at this location. *First picture is what was there when I showed up. Next pictures show what was posted online for bidding.

Angela is a superstar ⭐️ I recently had the pleasure of utilizing the services of Public Storage, and I must say it was an outstanding experience from start to finish. From the moment I walked in, I was greeted with a warm welcome by their friendly and professional staff. They were incredibly knowledgeable and took the time to understand my storage needs, offering valuable suggestions and showing me various unit sizes to ensure I found the perfect fit. The facility itself is immaculate and well-maintained. Security is clearly a top priority here, with state-of-the-art surveillance cameras, secure access gates, and well-lit premises that made me feel completely at ease about storing my belongings. The cleanliness and organization of the storage units were impressive, and it was clear that Public Storage takes great pride in maintaining a top-notch environment. One of the standout features of this storage property is the convenience it offers. The location is easily accessible, and the extended hours allowed me to access my unit at times that suited my busy schedule. The availability of moving supplies and equipment on-site was a huge plus, making the entire moving process smoother and more efficient. The pricing is competitive and transparent, with no hidden fees or surprises. I appreciated the flexible rental options and the clear communication regarding payment terms. It’s evident that customer satisfaction is a priority for Public Storage, and they go above and beyond to ensure their clients have a seamless experience. In summary, Public Storage is a stellar storage facility that excels in every aspect. From exceptional customer service to top-notch security and convenience, they have truly set the bar high. I highly recommend them to anyone in need of storage solutions. This is the place where you can trust your belongings will be safe and well-cared for. Five stars all the way!

Great service, and friendly people.

The lot is super convenient and had enough stuff to fit our 3 bedroom house. You don't need to talk to anyone and the process is super easy. My family got to meet the manager, Angela, she's so nice and kind hearted. I'd give 10 stars if I could.

Angela was extra helpful && very energetic thank you for helping me today

Angela was extremely helpful showing me options for renting units. She was also very polite and energetic!

Angela was really helpful in get my storage unit setup.

Angela was really helpful,

This place is garbage. They sold that your unit after being only 3 weeks late. Do not waste your money at this place. They will sell your stuff It's like they didn't do us and the raid split up places complete garbage

Angela was very, very helpful and very nice 👍 and she deserves a raise......

Angela helped me get vacated! Thanks!

Sandee, At the Layton facility is the best rap Yaka ever have. Thank you for her. She's so helpful.

paid upfront for vehicle storage but the entrance to the storage unit is less than 8ft. I am having a hard time getting a refund.

Very disappointed. We rented the unit on August 31st and have been visiting the storage periodically to ensure our belongings remain untouched. Well last week we noticed feces and urine all over our furniture, boxes and children's belongings. Boxes and bedroom set chewed up with no one stepping forward to remedy this. There is a rodent infestation with no one wanting to be held accountable.

Good customer service Sandra was very understanding and helpful. Would recommend any day.

Love how easy it was to sign up and rent a unit online, definitely have to get the app for easy access love that feature. And cass was friendly, helpful very professional. Highly recommend

Antonee. Service was great and very helpful

Antonee is very nice sweet helpful and always smiling I really appreciate the way she helped me

Sandee was subbing in from another store when we needed a new locker. Glad we met her. She was bright, pleasant, and professional. What a great experience.

Antonee OK el trato excelente me encanta Super amable lo mejor 1000 gracias

Respectable, pleasant young lady my pleasure doing business with you and public storage

Antonee is very professional and informative. Nice and courteous to all customers and guests. Thank you Antonee !

Did you finally get rid of that worthless “manager” Angela? I haven’t seen her recently, but when she was “there” she was never in the office. When you do see her outside she has the worst attitude I’ve ever experienced from someone at your company. She talks back, rolls her eyes, and antagonizes people. I’m honestly surprised she hasn’t caused a scene or a fight (or maybe she has, I really wouldn’t be surprised). Is this really who you want as the face of your company??

All good

Sandee was very helpful. Great customer service skills.

Cass was the best 👌 help I could ask. Recommend this place.

Chris is expectation customer service representative you need more people like him!

Angela was very helpful in assisting me with finding a perfect size unit for all of my belongings! I would recommend everyone to come see her when looking for a reasonably priced unit!

Property Manager Angela is horrible!! No customer service!! I was trying to get my issue resolved with my FORMER unit. She applied a late fee AFTER I moved out, I was trying to find a solution and she was no help at ALL!!! So that shows that she never looks at the units after they vacate. You have to call and let them know even if it’s done online or by app. I’ve been moved out for a week and just today late fees have been applied, and when I called and she DID answer (the first time) she verified the day I moved out and the time, so why is this happening, why is there a late fee?After that she kept sending me to voicemail, multiple times, then would answer after I called a few times, once again because I KNOW she’s there since she answered the first time). She kept sending me to voicemail, she’s clearly in office because it’s business hours. Voicemails have been left with no callbacks. She keeps hanging up on me when all I want is a dang solution to avoid more fees!! I have recordings of her hanging up when I would ask for a district manager or someone above her, even a number. And when she finally gave me a number it was the general automated service line to make payments. Absolutely ridiculous and childish on ANGELAS end. She needs to be replaced with someone who CARES. All she cares about is that check. She may have good customer service when helping individuals find a unit, but HORRIBLE customer service when people need help with stuff like this. Thank god Cass from public storage on hwy 100 came to the rescue and helped me out.

Half the time there's no one working so if you need something, you're stuck. Very old units. Doesn't seem very secure. Constantly changing staff.

Mauricio is fantastic!

As an older person who has had a storage space at this location for an EXTREMELY LONG TIME, qualitative customer interactions are imperative. In plain speak, this means a manager who is respectful to customers. It has been beyond a privilege to speak with Angela, the property manager at this location. She is unusually proactive, transparent, and accommodating. She is also hugely attentive, and unlike other merchants, doesn’t “hurry” you off the phone. She is unquestionably the BEST manager that Public Storage has had at this location. At times, mis information can be rampant leaving a customer quite confused. Angela is explanatory, and truly desires a positive interaction with her customers. Angela brings new significance to “VALUED” customer. Please recognize her immediately for her professionalism and caring disposition. Angela is good, exceptionally good. It’s that simple. Thank you so kindly.

Since the former manager Sandy has transfered to another location , this place has spiraled into the ground . No notifications regarding increases on rent . Even though they claim to have done so . The new manager Angela , has absolutely no customer service skills whatsoever ! If you have an alternative storage option , take it , this place is the absolutely the worst. You will regret it !

Very helpful. Knowledgeable and a lot of help. Thank you! Perfect!

Hable con Angela una muchacha muy sinpatica gue me ayudo con los precios. Alegria me da que habla español. Regresare por cierto. Ella le hablo a su papa para intepretar pues todo salio bien. Se ocupa mas jente como ella.

Angela has some great customer service & is very welcoming! The moment i walked in the office it smelled nice & clean & I will be back to rent with Angela-

i came in to rent for mysister in law- Angela was super sweet and was ablw to restore her reservation! thank you soo much for your awsome customer service!

Angela is very smart n straight forward about her job, I am very pleased 😄, will tell other people to come here if needed tky!!

Angela was absolutely amazing. Great southern hospitality.

Came in and Angela helped me and was very professional.

Great customer service. Angela is the best.

Came into the store for help with my access code and Angela helped me find it on the public storage app! Thank you!

Came into look at a couple of units! Angela walked me to the units and told me everything I needed to know! Thank you

Angela is super sweet & very welcoming!

Angela helped me set up the Public Storage app! I'm not very tech savvy but Angela was there to help me with my needs!

Came into buy some file boxes yesterday for my small business & Angela went above and beyond for me and my needs! I am also looking to rent towards the end of the month & Angela gave me a couple of different options. Angela’s customer service is beyond amazing to me. She’s very warm & welcoming! I will be back to complete my rental at the end of the month. ☺️

I was having issues with the E-rental online yesterday. I came into the office and was greeted by Angela. She walked me through all the steps and also helped me set up autopay through the public storage app. She has the best customer service I have ever encountered with previous Storage companies!

I arrived at this location at 5:20pm. The sign on the door says open and the hours are until 6pm. This was on Friday Night. I found the employee in the back messing with her car. I explained that the sign says you guys are open untill 6. She said she was off the clock and that she doesn't work when she's off the clock. This person is the laziness person I've seen in along time. This will be a good time to look for another storage place! UPDATE: IF I COULD PUT A 1/4 OF A STAR RATING I WOULD. So , upon going to put my lock on the unit I rent today. I seen that their lock was on. I went to the office to have the manager take the lock off. After showing my ID and new lock. She decide to mention that she read my review and that it was a violation of policy to follow another vehicle inside the property. I mentioned to her she shouldn't have left early the day before. She said she has kids and this and that. I told her they should change the hours to meet her needs. So needless to say an argument ensued. I called the police. When they finally arrived, 2 hours later, I explained the situation to them. Then they went inside to speak the her. When they came back out. The officer told me that she told them, that I threatened physical violence to her thru my "baby mama". I almost jumped out of my shoes when he told me that. I could tell he knew that she was lying by the way he told me. The officer seemed like he just wanted to get this over with and just wanted me to put my lock on and go. Angela, the manager, at this location, must've forgotten that where the incident took place, right by the desk, has cameras. Anyone that has access to these cameras such as a general manager, supervisor or actual owner can listen to the entire short transaction to listen for ANY SORT of threat of violence from me. There won't be any. If she willing to lie to 2 police officers like that. What else will she lie about?

Angela was wonderful is he truly a blessing to the store I'm lucky to have her as my agent God bless okay how do you send

Angela was great! She helped me out so much I appreciate her alot.

Angela was very helpful and got everything taken care for me when nobody else would.

Today I came to rent a storage room in Angela was a wonderful person who helped me through all the steps I appreciate that I gave him a five-star for that

Came into rent and Angela helped me! Thank you for your time!

Came into rent a unit and Angela was super nice and gave some positive energy! Thank you for you’re time and you’re wonderful customer service!

The 5 Stars go to Angela at public storage. She did everything she could so to help me in my tough situation. Very nice and very perfessional. I appreciate it all!

they literally do nothing and consistently just raise their fees

Always helpful makes me wanna work for the company I believe in protecting what's important to us whether it's a picture or a chair or vehicle I'm thankful for this company to be here to provide a place for things to be there your property managers are always so very helpful and with a smile I appreciate them and they show love when they fix what may be an adjustment that didn't seem fair and now my rent is where it should be and I think Angela at store:20909 and many others of your property managers are always very helpful I wouldn't want to store my stuff anywhere else thank you public storage and maybe I'll be able to work for you one day I would love the opportunity

Angela is very nice and very knowledgeable about my storage needs would definitely recommend her for all your storage needs she will go above and beyond to help you great job Angela

Angela was very kind and professional. This was my first time here. It was good experience!

Angela was very helpful with helping me with the app and renting the unit. Thank you soo much

ANGELA is who you have to know at Public Storage & rent with her and only her, in the entire Milwaukee area! ANGELA keeps her word. ANGELA calls you back, every time. ANGELA stands out; way out front for this company, so much that if this company wanted to increase customer satisfaction & increase rental returns, then they would promote her immediately to regional manager - hands down. Thank you ANGELA, for making a false imprisonment nightmare for hours in 20 deg weather, come out with an acceptable outcome.

Sandy is so nice and was a great help!

Sandeep was great

Expensive but seems clean and safe.staff is great.

Amazing experience. Sandee walked us through the entire process and was cheerful, friendly and accommodating. Couldn’t be more satisfied. Thanks!

Sandee was a great help thanks

Need storage?......

I was looking for storage beginning in Sept. I was so impressed with Sandee's knowledge and helpfulness in presenting me with my options. (the office was very clean also!) Great experience all around.

Great people and reasonable rates.

Nice place.

I had a great experience thanks to sandy

Clean facility and friendly service

Charles was very friendly and helpful. Great customer service.

Both Sandy's were great

The storage lockers are not in the best shape, the staff have been very friendly and helpful.

Charles was very nice and helped me out so much, he met my needs and made me very happy!!

Charles went above and beyond in helping my wife and me get the best bang for our buck. SUPER friendly staff and good location.

Best service of any public storage I've ever been to. So efficient and nice, which goes a very long way. Sandra is friendly, knowledgable and easy to work with. Highly recommend this location and her!

Me up it's Sandra and Sue is awesome very courteous and could make your day especially after moving thanks a lot