The lady’s at the front desk were awesome!
Very helpful person at the front desk
Excellent customer service, very informative, easy check in and rental process. Gina is a Rockstar.
MADDY, MADDY, MADDY....Above Awesomeness and Extremely helpful. So much, I have to make sure you know her name.....So, I'll say it again MADDY!
Not only was she prompt in acknowledging my initial reservation request, she was there for me to get it finalize over the phone when no one was in the office on site to help. She was able to walk me though everything and even show me how to access my spot and its location without even being there. This was one of the best customer service experiences I've had.
Glad and very Thankful for her help. You're a ROCKSTAR MADDY! 😄🚙🎖📞
Kind curtious and when there was an issue took care of it immediately! Very helpful and knowledgeable! Thanks to the team at 9011 evergreen Everett!!
Melissa and Brian very professional and nice guys. Thanks a lot for your help!👍👍👍
Excellent experience. The staff was very professional, clear, and straightforward, and the price was great. I especially want to highlight Melissa help during my process of storing my dry lab at this location. I’m very happy and satisfied with the service.
Melissa was extremely friendly, respectful, and kind. She answered all my questions and helped me get oriented at the location. Thank you so much, Melissa, for your great attitude and excellent coordination with customers.
The Lovely lady at the front desk (kris) was very helpful and quick in helping me get my storage needs.
The lady at the counter Melissa was very professional, polite, courteous, efficient. I can't say enough things nice about the transaction. Highly recommended highly recommend a raise for her post
Melissa buena atención 👍👍👍
Melissa was very helpful getting us set up.
Great customer service, answered any questions that I had made me feel welcome thank you Melissa
Was great and amazing customer service ❤️
Melissa was fantastic to work with. She was able to find a solution for my storage needs. Not every storage situation is the same. It was great to encounter someone who can understand your unique storage needs. THANKS Melissa!
Brian was an amazing help. Good guy, good energy
Very personalable, friendly, informative
The young lady was absolutely great,give her a raise.keep up the good work quits.
Brian at the front desk was super helpful walked us through the whole process made everything super easy appreciate his help
Easy move-in move-out process, app super helpful, shutout to Melissa at the Everegreen Way location in everett wa for helping me with everything i needed
Brian was super helpful in assisting me renting a storage unit today. He made sure I got the size I needed at an affordable price. Fast, friendly and secure facility too!
Mielissa was great help even set up the remote to gate on myphone for me
Melissa was very helpful and I was provided excellent service
I went here yesterday for their memorial special it was perfect since I was in the middle of moving places. Melissa was there to help me out she was very polite and professional and was able to help me figure out how to fill everything out quickly for a unit. Based on the quality of customer service I would recommend this storage to anyone who is looking for one.
We came in while Melissa was busy and cleaning but she was still able to help my friend get a unit. Super friendly and great service. 10* Thank you Melissa
Melissa did an amazing job. Thanks for your help.
Doug is awesome i had a wonderful time
Melissa, I believe the manager at this location was absolutely amazing hats off to you, Melissa for being so kind and patient. We purchased a unit at auction and actually ended up getting four units. It was overwhelming, but Melissa was super kind and worked with us to get everything out kudos to you, you deserve a raise. Thanks again Melissa! Bernard herrera,son Steve and Dorothy !!
Melissa was extremely helpful and got me the unit that I needed....exceptional customer service!
The true ladies are working there the dash we're just absolutely helpful and wonderful and I'm glad to be able to do business so thank you very much
This is my 2nd time renting a storage unit here and it's always been easy and the staff is very helpful. They do not accept cash anymore, which isn't convenient... but otherwise, they're great!!
Melissa did a great job helping and assisting. Friendly, knowledgeable, professional.
Fantastic operating system to get in. Clean units and had everything inside ready to go!! 10/10
Great customer service by Gina very helpful and professional
Always helpful. Even when I had to move units. Staff came over to lend a hand when they saw I was by myself. Thank you so much for amazing customer service
Crystal was super excellent; she’s the best.
Crystal was very helpful! Great customer service.
Crystal was kind courteous and her customer service was stellar!
Public Storage has been very wonderful to me and understanding even through some of my personal difficult situations. Highly recommended.
Charity was extremely patient and helpful with taking care of making sure I was able to get into the unit and able to accomplish my last min move during the busy holiday season.
Charity was fantastic and super professional in every way. Thank You Charity!
Charity, Maria & Mike are always most helpful as goes with lease options ,etc.
Charity and Maria are always so friendly & helpful... I've needed to move units (...needed more space...) so many times now that I've lost count! And every time, they've been there to help me find the right size unit, not only for all my junk😅 but also for the right price! 10 out of 10 in my book... If you're just looking for a little or a LOT of extra storage space...
Give them a call, they store it all big or small....😉
Front desk was extremely helpful and patience. I was unable to complete my reservation online and they found a way to help me and still maintain the low online price. Definitely recommend!
Very easy and pleasant experience. Charity was very kind.
Just want to say how amazing this storage unit is, feel safe and protected with my items, but I want to give a big shout out to Charity and Mike for being the upmost, respectful and caring people I have been in contact with at the storage facility. Because of them, I look forward to keep coming back.
Charity gave great service. This storage is a 10/10 recommend. Everything is so easy. They take out all the guess work!!
Maria and Charity were very helpful in answering my concerns about rent increase and with my lock!! they're greatt!!
Charity and Tracy checked me in, super helpful folks! Check in is easy and fast, and the units are spacious and clean!
Maria is super sweet, kind and helpful. Pleasure interacting with her. Great experience.
Mike at the front desk is very professional, friendly and helpful. Great employee.
María and Charity are very helpful
Excellent and secure storage. The staff here is great.
Maria and charity are awesome
Just got off the phone with Doug, who provided excellent customer service for me and helped me figure out a situation with moving to a different unit. Thanks so much, Doug! I really appreciate your help!
Doug was very helpful and thorough, informed us about the hours, security, and policies.
Brian gave 100 % customer service I would recommend this storage facility definitely
**UPDATE TO REVIEW (6/15, delayed)** Within 6 minutes of posting my review, I was contacted by the same team member who had helped set-up my account. It was clear how serious they take their reviews as she apologized profusely, made sure my unit was open and ready, and requested\processed a credit for the inconvenience. I was able to access the unit and unload before picking up my child but what I appreciate the most was the genuine response and accountability taken for something that may well have been technology\data entry error related - thank you for that. Updated from 1 star to 4 stars; hopefully the gate situation will improve in time - it gets a little clustered up there as many people are either averse to getting out of their car to enter the code or, as in two cases so far, they just don't have the code on them when the app fails to work. I know the code will populate but it can be hard to read or people just don't realize that's an option. It would also be nice to be able to contact some kind of representative without having to leave a negative review to receive a prompt return call. Having said all that, I understand it can be hard to find good employees and I think you have found that in the person who has helped me (I saw her in action my first time in and was impressed); I hope she is not trying to run that all without help - I would had to see her leave from "burnout". Thanks again for fixing the situation.
*ORIGINAL REVIEW* Beyond stressed and furious! I paid for 2 months of storage 2 days ago and was told all I needed to do was pull a zip tie off the unit door to enter it for the first time. Upon arrival, we realized you cannot access the gate without getting out of your car, even with the app... not a big deal but that was their "selling point" to get me to download the app. What is frustrating is that my unit is locked - no zip tie, just locked and, at 1:45p not only is the office locked\closed, but for more than 45 minutes now, nobody will answer any Public Storage numbers I call nor has there been a return phone call for the message I left for the "Property Manager" while I was still on the property. Like many others, I have a very busy and tight schedule and I now have a car full of stuff to unload and nowhere for my kid to sit at pick-up time without unloading back at the house and reloading when someone becomes available to let me into my unit. Like so many other experiences in life, customer service was great until the contract was signed.
It was very easy to get served by the Young lady that helped me get the best deal online instead of just getting a storage unit in person she saved me around 50 dollars and being on social security that really makes me very happy I would like to thank her for her thoughtful service
Maria and Mike were Wonderful!!! Thanks guys for the great service! You got me a great deal!!
Maria and Charity assisted me and answered all of my questions regarding storage units and helped me pick out tape for my boxes because I am moving soon.
I've had a truck there for a couple years and always had great service from all the employees their. Today I went to get my truck ready to move it and Charity at the front desk was so helpful. Can't say how great the people there were.
Las muchachas María y Charity son muy amables
Charity and staff are always courteous.
I've had to move units (..needed more space..) a couple of times now over the past year or so... Charity & Maria are super friendly, helpful and have always gone above & beyond for me making the move process a breeze and also making sure that the new space more than met my needs... Thanks!
REALLY APPRECIATE YOU GUYS....
Charity and Angie made renting storage units a wonderful experience — thank you!
Super positive and helpful, smoothest storage rental I got.
The Publi Storage team, here at 9011 Evergreen Way, is very professional. The Manager (Charity) keeps a well maintained and clean property. The team is always courteous to me.
Great staff being stressed out on finding a decent storage unit phone call after phone call charity help me with all my questions and calmed half of those nerves. Definitely using this location from my long journey away from home
Due to circumstances beyond my control, I had to get temporary storage, something I never wanted to experience...but the customer service at this location from Charity and Marie has been from start to finish exemplary. They are not only professional in their knowledge, but they are truly kind, caring and helpful. If I had a business I'd hire them away from their current employment. My profuse thanks to these two lovely representatives.
Great people. Clean space.
The Staff Here Is Very Helpful.. Clean On The Inside And Outside..
Great, easy to work with. Good prices.
Ian, thanks for making all my storage dreams come true!
Mary is great. Super helpful. Understanding and kind. Ty so much for your help !
Mary at the front desk is very friendly and helpful… her and Jose made my rental experience a breeze. I highly recommend them. Great customer service!
I just wanted to share my friendly and positive experience I had dealing with Mary at your facility’s! Thank you so much Mary!
Mary was awesome. She wanted for me to get off work and was very quick with getting me a storage spot. Very helpful
Awesome customer service.Mary was extremely helpful made transfer process easy
I was just visiting and it was a pleasant visit.
I don't store stuff here! Others do tho....
The two ladies in the office always so helpful and all smile everytime i walk in.
Very knowledgeable staff that helped me figured all the things I was not able to explained elsewhere.
Thank you Mary and Josie
I’ve been storing here for years. I consistently see Josie and Mary walking the facility keeping it clean and making sure there is no loitering happening. This makes me feel safe as I have stored at other facilities in the area where there are constant break ins and people sleeping in their storage units and vehicles. This is the place to store! Thank you ladies!
Good place, safe, clean facility to keep our stuff in storage. Quiet area too to get stuff worked on in or around unit. Friendly staff. Good atmosphere.
Very nice staff. So far so good.
Josie and Sandy where both amazingly helpful and very nice
I was very satisfied fide with the speed and ease that Mary and josie gave me when I came in to do the legalities thankyoubvery much gals good job
Sandy and Josie are great!
Josie was very helpful and went out of her way to assist me. Cannot say thank you enough for the excellent service!!!
Josie is amazing she went above and beyond. Even if I didn’t live close to this storage unit I would still do business with them as long as she is there. Talk about top tier customer service. Highly recommended she’s a rockstar!!!!
Josie was extremely helpful when we had problems with our lock!
Josie is dope! She stays late to help her customers and has a pleasant welcoming persona. She makes me feel like I matter and not just another customer! She is great at what she does and is memorable and I will never forget her beautiful smile. Keep it up Josie, you ROCK GIRL!
Been here at this location since 2015. And the staff has been so lovely to me for years. I love Mary she is such a sweetheart. When I'm late WHICH IS OFTEN she always reminds me in a kind and sweet manner. Look don't judge me, I work nights bro. She is one of the main reasons why I've stayed as long as l have. With reasonable prices and a good location from where I live.
Great place to look at if your wanting to store your vehicles, mobile homes, RVs, trailers, boats, and household items as well. Has a open and close time for when you can't open the gate no more. Plenty of cameras to keep your stuff safe and secure
Josies service is impeccable. I lost my keys and she was on top of it, got me in my unit and everything taken care of. She's so kind and her smile just brightened my day. Thanks again Josie.
Mary is ALWAYS happy to help. She was right there next to Josie assisting her on the computer to get it done quickly and easily. Their teamwork really made a difference with the help I needed. Thanks again Mary. They need more employees like you two.
I had reserved and rented a storage unit here, and subsequently had to cancel. The staff here, Josie in particular, were super helpful and hospitable. Good customer service is hard to find these days, and great customer service is even harder. Josie went out of her way to help me, and for that I am thankful! Would definitely rent here in the future if I need to! Thanks!
Great experience with Josie and Mary. I’ve been storing my vehicle here for about a year and it is the perfect location near the freeway, super east access and a very clean facility
The crews Mary and Josie are so cool and very helpful everytime I need something when I go to our storage. Place is clean and very secured.
Mary and Josie, site attendants are awesome. This location is great for all needs, easy access to 1-5, Hwy 99, out of the Seattle congestion
Josie was an incredible help to me. Overly kind and she truly wanted to help me figure things out. I had reserved a unit online and when I arrived with a truck load of stuff I realized that the door was not exactly what I was expecting and I wouldn't be able to fit my stuff through it. Josie immediately found me a new unit and was able to get it transferred over to me almost immediately with no hassle on my end. She gladly jumped through hoops to make my life easier and I am incredibly grateful to her and all the staff here. I will be doing all of my business with them from now on.
Mary was very helpful and was great at answering all my questions!
The ladies at this facility are always on top things. The lot is always spotless! Thank you Mary and Josie!!
The best run facility..a couple of women..who are so on top of conditions..I would hire them in a heartbeat!.
I was making a reservation online as the ladies Josie and Mary at the front desk were very nice helped me finish getting through the steps quick and easy took 5 minutes tops!
Staff is amazing and very helpful if you have any choice I would choose them
Very helpful staff and clean unit. Ask for Mary. She will hook you up
Customer service was fantastic! The onboarding process was efficient and the facilities were clean. Would recommend this location or storage needs.
Ms Mary and Ms Josie were very helpful and has great customer service. Be sure to purchase from the wall..
Mary and Josie we are great help! And made the process smooth and easy.