Public Storage Self-Storage Units at 9011 Evergreen Way, Everett, WA

Infested with rats and management doesn't care. My stuff was covered with rat feces and there was a dead rat out in the hall for days. No one ever bothered to contact me that there was a problem and your insurance will only cover if you have mega documentation so lots of photos and proof of damage and then you still have to pay the deductible first.

María es muy amable

Trying to raise my rent to $92 for a 5x10 unit and not having access to the dumpster as a paying customer pisses me off

Just got off the phone with Doug, who provided excellent customer service for me and helped me figure out a situation with moving to a different unit. Thanks so much, Doug! I really appreciate your help!

Doug was very helpful and thorough, informed us about the hours, security, and policies.

Maria was very helpful with helping em download the app and figuring out how it worked

Brian gave 100 % customer service I would recommend this storage facility definitely

**UPDATE TO REVIEW (6/15, delayed)** Within 6 minutes of posting my review, I was contacted by the same team member who had helped set-up my account. It was clear how serious they take their reviews as she apologized profusely, made sure my unit was open and ready, and requested\processed a credit for the inconvenience. I was able to access the unit and unload before picking up my child but what I appreciate the most was the genuine response and accountability taken for something that may well have been technology\data entry error related - thank you for that. Updated from 1 star to 4 stars; hopefully the gate situation will improve in time - it gets a little clustered up there as many people are either averse to getting out of their car to enter the code or, as in two cases so far, they just don't have the code on them when the app fails to work. I know the code will populate but it can be hard to read or people just don't realize that's an option. It would also be nice to be able to contact some kind of representative without having to leave a negative review to receive a prompt return call. Having said all that, I understand it can be hard to find good employees and I think you have found that in the person who has helped me (I saw her in action my first time in and was impressed); I hope she is not trying to run that all without help - I would had to see her leave from "burnout". Thanks again for fixing the situation. *ORIGINAL REVIEW* Beyond stressed and furious! I paid for 2 months of storage 2 days ago and was told all I needed to do was pull a zip tie off the unit door to enter it for the first time. Upon arrival, we realized you cannot access the gate without getting out of your car, even with the app... not a big deal but that was their "selling point" to get me to download the app. What is frustrating is that my unit is locked - no zip tie, just locked and, at 1:45p not only is the office locked\closed, but for more than 45 minutes now, nobody will answer any Public Storage numbers I call nor has there been a return phone call for the message I left for the "Property Manager" while I was still on the property. Like many others, I have a very busy and tight schedule and I now have a car full of stuff to unload and nowhere for my kid to sit at pick-up time without unloading back at the house and reloading when someone becomes available to let me into my unit. Like so many other experiences in life, customer service was great until the contract was signed.

NEVER RENT FROM HERE unless you want your personal items destroyed and contaminated by rats! Rented a unit here, and they make you pay for insurance so that they can say they aren’t responsible for the rat infestation in the units which of course they don’t warn you about. Rats pooped on and ate pictures, keepsakes, personal paperwork, art that my children and nieces had made and more. When u file a claim with the insurance company they ask if u have receipts for these items. Who has receipts for family keep sakes?! I was paying 100 dollars a month to have the things you cannot replace DESTROYED! Absolutely heartbroken and disgusted!

It was very easy to get served by the Young lady that helped me get the best deal online instead of just getting a storage unit in person she saved me around 50 dollars and being on social security that really makes me very happy I would like to thank her for her thoughtful service

Maria and Mike were Wonderful!!! Thanks guys for the great service! You got me a great deal!!

Maria and Charity assisted me and answered all of my questions regarding storage units and helped me pick out tape for my boxes because I am moving soon.

I've had a truck there for a couple years and always had great service from all the employees their. Today I went to get my truck ready to move it and Charity at the front desk was so helpful. Can't say how great the people there were.

Las muchachas María y Charity son muy amables

Charity and staff are always courteous.

I've had to move units (..needed more space..) a couple of times now over the past year or so... Charity & Maria are super friendly, helpful and have always gone above & beyond for me making the move process a breeze and also making sure that the new space more than met my needs... Thanks! REALLY APPRECIATE YOU GUYS....

Charity and Angie made renting storage units a wonderful experience — thank you!

Super positive and helpful, smoothest storage rental I got.

The Publi Storage team, here at 9011 Evergreen Way, is very professional. The Manager (Charity) keeps a well maintained and clean property. The team is always courteous to me.

Great staff being stressed out on finding a decent storage unit phone call after phone call charity help me with all my questions and calmed half of those nerves. Definitely using this location from my long journey away from home

One star , because in our unit got mice . Mice got into our packages and ate some of the plastic cookware. They Also pooped and peed all over our stuff. We had to throw away my daughters stroller, little bath , and other stuff.

Kicked out for no reason maybe I was just going in and out so much that they got annoyed

Worst storage unit I have ever been in hood you choose something else

The hours of operation could be better. They close at 9 pm . Staff stays on property but doesn't offer any security for the hight theft crime area .

Rodent infestation throughout the entire complex. The staff were unable to answer even basic questions about it, and the "insurance" I was paying for (also owned by Public Storage) looks to only cover $250 with a $100 deductible. I had a lot more than $150 in damage, but it doesn't seem they're interested in making good by their customers. Avoid this company if possible. As of this review I haven't been offered any sort of reimbursement from them, let alone real coverage for the damages caused.

Due to circumstances beyond my control, I had to get temporary storage, something I never wanted to experience...but the customer service at this location from Charity and Marie has been from start to finish exemplary. They are not only professional in their knowledge, but they are truly kind, caring and helpful. If I had a business I'd hire them away from their current employment. My profuse thanks to these two lovely representatives.

My bf and I were renting two separate units. As we were preparing for a big move. One of our units got infested with rats at some point and ruined multiple boxes of things. We didnt store any food products. When we brought it up to management, they acted like it was no big deal. There is constantly tweakers living out of units. I didnt feel safe to go there by myself.

If you have a unit in the E building enjoy your new pet rat(s) and a brand new rat nest for the little guys

Great people. Clean space.

The Staff Here Is Very Helpful.. Clean On The Inside And Outside..

Rats destroyed pictures and writings that I'll never be able to replace. This was very upsetting. I was also warned that I was "loitering" and only had a certain amount of time to be in and out. (I was resorting my items out of cardboard boxes into sealed plastic bins because of the rat problem). I've used several other storage places in the past. I've never had issues anywhere else.

So far so 👍

Great, easy to work with. Good prices.

I just had my RV stolen from public storage parking lot . Josie and Marry knew people that came in and out of the Facility now with the new management They have no clue who comes in and out and I always see people sneaking right after someone opens the gate. They need better security, and their fences clipped for an access. I paid rent to have my RV stored and ceased and it’s not the case with this location.

Went to my storage and opened the door and rats had infested my unit.2 looked out of a hole in a bag that held teddy bears from when my now adult son was a growing up.i slammed the door shut and cleaned it out yesterday.lost a lot of irreplaceable things.left them 2 dead rats a broom and a floor full of rat droppings

Ian, thanks for making all my storage dreams come true!

Mary is great. Super helpful. Understanding and kind. Ty so much for your help !

Mary at the front desk is very friendly and helpful… her and Jose made my rental experience a breeze. I highly recommend them. Great customer service!

I just wanted to share my friendly and positive experience I had dealing with Mary at your facility’s! Thank you so much Mary!

Mary was awesome. She wanted for me to get off work and was very quick with getting me a storage spot. Very helpful

Awesome customer service.Mary was extremely helpful made transfer process easy