Public Storage Self-Storage Units at 448 S Independence Blvd, Virginia Beach, VA

Currently, I’m going through a hardship and had fallen behind on a couple payments. Most companies tend to treat you as if you’re some kind of parasite once you fall behind. I had the pleasure repeatedly of speaking with Miss Terry. Miss Terry was very kind and very gracious and extremely informative. She has vast knowledge on everything that you can do to legally put yourself in a better position to make your payments on time. Such a comforting soul when I felt frustrated with my situation she provided insight to how I can set myself up for success, making my payments on time. No I do not know this woman from a canna paint. But I will say this, after five minutes of speaking with her, it felt as if she’s known me all my life, such a nice hearted person a rare breed these days! I think Miss Terry is an invaluable asset to Public storage. Her intelligence about this business and compassion in my opinion is unmatched and believe me I have multiple storage units and had to deal with multiple storage unit representatives I just like to say, hands-down, she is the best! if you’re lucky enough to meet this woman be kind because that’s all all the energy that she Exudes! Thank you, Miss Terry it was such a pleasure talking with you! And my next payment will start to be on time!

Terri at the front desk is amazing and helped me with everything I needed!

Facility is well maintained and staff provides great service. Terri is the best! She is so helpful and kind and takes pride in her work. Always a smile!

Great service

Karen is the definition of quality customer service!

I recently switched from another storage unit company to Public Storage, and I'm so glad I did! Not only are their prices much more affordable, but the customer service I received from Karen was exceptional. She took the time to show me around, patiently answered all my questions, and was incredibly kind and personable throughout the entire process. Her professionalism and friendly demeanor made the entire experience seamless and stress-free. I highly recommend Public Storage, especially with staff like Karen who truly go above and beyond for their customers."

Karen the front desk person is extremely unhelpful and rude. Major power struggles there. FYI - all these reviews are fake, she asks people to do these.

Karen has to be one of the sweetest people I have ever met! Thank you so much for your hard work and dedication!

Easy check in and move out process. Staff was great and always friendly. Karen made sure that my move out was as smooth as possible.

I needed a storage unit after moving and was offered a great rate at public storage. Karen is always very knowledgeable and helpful. She’s always willing to go the extra mile to support customers and I sincerely appreciate her service!

KAREN AND MONICA WAS UNQUESTIONABLY SO HELPFUL AND KIND IN THEIR GUIDANCE TO RESOLVE ANY MATTER THAT I HAD

Thank you Karen for your excellent customer service!

Excellent service and very professional.

Ms Karen and Shawneka were helpful and professional. The best in the area. 100 percent would recommend

Karen was great and was able to assist with my needs!

Karen was awesome! She showed me around and gave me all my options and got me set up in minutes. Thanks Karen!

Ms.Terry is extraordinary and an asset to the public storage brand. Before meeting her I was thinking about switching. She exemplifies great customer service skills. And has kept me as a client.

Terry is fantastic. She's so helpful and friendly. You can tell she likes her job

This place is amazing ! Karen is a rockstar she got me in a storage unit with a discount in record time! This place is always convenient !

Karen did a great customer service, she answered all my questions and show me what I need, I’m really satisfied with her help. Thanks a lot Karen 😊

Karen is the BEST!! Appreciate all her help with accessing our units. She is kind, helpful, and so personable!

Terri was absolutely fantastic - incredibly helpful and professional. It’s amazing the difference great customer service makes. Thanks for the help getting me all set up with a rental, Terri!

Kara deserves 10 stars!!! This location has the best customer service to the moon and back. Very pleasant easy move in and out and even when they’re busy they are smiling and accommodating.

Karen was very helpful

I would like to thank Matt for awesome job!! He gave me a hand . very helpful

Karen was a great help!

Karen rocks...always helpful...even when I screw up my passcode......

Such a great service experience today where someone goes out of their way to call me days prior and left a message, then to follow up and call again understanding my deadline I didn’t even think about. Not only did Karen simply help me with understanding my bill, she then helps with my finances so i didn’t have to owe later. I greatly appreciate Karen making it simple to understand and she was leading me in the right direction. Continue looking for that beautiful service like that. Thank you Karen💕

Karen is very helpful and kind.

Karen is the best!! So helpful and very professional!!! Highly recommend and military friendly!!

Karen was so helpful and made the transfer process quick and easy.

Terri was awesome! Showed me around and helped out tenants along the way. Made it a more personal experience. Found me exactly what I needed. Five stars

Karen was so wonderful and helpful. If you need a storage unit I highly recommend renting from them. They are truly a 5 star facility.

We were helped by Karen, she was absolutely amazing. She took what has been a nightmare of a move and made this so much eaiser. Thank you so much!

Great experience from Karen and Terri!

Karen was great !

Karen was awesome.

Karen was great 👍🏽 very helpful and answered all my questions and concerns

I had the best experience with Karen We went Step by step And got it done

I went in today and Karen was great…. She made the experience easy

Yes the lady at the desk was very rude. First she called me asking if I was still going to make it their. They close at 5 I had approximate time. Then when I get their she presses that if you don’t download the app you cannot get into the gate. I explained my phone wasn’t the best. When questioning about this she didn’t give me a direct reason and slammed my ID on the table. Rather go somewhere else! I did

Great Service and great people! Thank you Karen and Terri!

Affordable, secure, great place to put that extra stuff so you have room to get more stuff

Had my belongings in there for 10 months and what a disappointment!!! Just went to check on things the other day when I discovered there were rats living in my things, paid insurance just in case and they told me I was covered for $250 dollars in damage, what a joke, we will be going to court!

Nice staff. Bought a unit at auction.

Great service, grace was awesome , pleasant and patient. She took time to discuss my options and availability. Service was stress free