Public Storage Self-Storage Units at 448 S Independence Blvd, Virginia Beach, VA
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- RV Storage
- Small, Medium & Large Storage Units
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- RV Storage
- Small, Medium & Large Storage Units
5'x10'Online only price$ 73/moSmall 5'x10'
$ 73/mo $97Best Price Label2 unit left!
- Inside unit
- 1st Floor
10'x25'Online only price$ 98/moParking 10'x25'
$ 98/mo $130Best Price Label2 unit left!
- Uncovered parking
10'x10'Online only price$ 102/moMedium 10'x10'
$ 102/mo $136Best Price Label
- Outside unit
- Drive-up access
10'x15'Online only price$ 149/moLarge 10'x15'
$ 149/mo $198Best Price Label2 unit left!
- Outside unit
- Drive-up access
10'x20'Online only price$ 166/moLarge 10'x20'
$ 166/mo $221Best Price Label2 unit left!
- Outside unit
- Drive-up access
10'x30'Online only price$ 199/moLarge 10'x30'
$ 199/mo $266Best Price Label1 unit left!
- Outside unit
- Drive-up access
Nearby Self-Storage Locations
Self-Storage Near Virginia Beach
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
Virginia Beach Storage Units near Pembroke Mall
Virginia Beach self storage is located near Virginia Beach Boulevard and I-264, right down the street from the shopping and dining at Pembroke Mall. A manager who lives on-site can help you find just the right rental option, whether you need to store a grill, stash your fishing gear – Lake Trashmore is right next door and full of largemouth bass – or clean up your home.
This storage facility on Independence Boulevard is an especially great pick for students at Regent University and those who commute between Norfolk and Virginia Beach. Whether remodeling a home in Salem, or if you just need to store all those boxes you picked up at Lynnhaven Mall, there is an indoor or outdoor storage unit right for you.
Students with roommates will appreciate our 5x10 storage units, which can hold everything you cannot keep on campus. Our 10x10 storage units are probably as big as your dorm room, with easy drive-up access. Go even bigger with a 10x20 storage unit, large enough to fit the contents of a typical five-room home.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 453)
Nice staff. Bought a unit at auction.
Great service, grace was awesome , pleasant and patient. She took time to discuss my options and availability. Service was stress free
How much for a medium size unit?
Nice people, clean space, feels safe, and has a ton of different size option to meet your needs
Location situation, have to make UTurn to access it coming from West side street!
Karen is AMAZING. Very professional, knowledgeable, and personable. She helped me with finding the right location and size storage unit for my needs. Facility is well-maintained and accessible. Highly recommend!
Hannah was awesome! Made the experience quick and painless. 100 percent recommend going here vs other storages
Karen is awesome and very funny.
Karen was great
I would not hesitate for a single second to recommend Public Storage at Independence Blvd. Karen and Grace went above and beyond to help me. I am not that tech savvy. Grace had me download the Public Storage App. Then walked me through what I needed to do to secure my storage unit. Then the following day Karen came in and smoothed out all the details and had me all set up for my movers to come in. On a scale of one to ten Karen and Grace get a twenty in my book. Also I highly recommend the Public Storage App extremely helpful when having to gain access to your account.
Karen was nice, knowledgeable, and was on top of my every need and questions. Thanks Karen!
Grace the manager, did a great job in getting me checked in and reserving my unit. She was very helpful and kind and had a great positive customer service. I also have another unit over there and they have always been very responsive. I would recommend
Karen was very helpful and she is an awesome person
Grace greeted me with a smiling face soon as I walked in the door. She was knowledgeable and patient when I asked a ton of questions. I’ll definitely ask for Grace when I come back!
The Manager, Karen was excellent at helping me! I am so grateful for her! Definitely would recommend this business!
I am so satisfied with Karen’s help. She went above and beyond in customer service. My predicament was rather lengthy and complicated and Karen jumped right in and got everything resolved quickly. Karen is a great asset for your company. 😁
I want to thank Karen in assisting me with my present situation. She was empathetic to my situation, and made me feel comfortable. She really is a true leader, and servant to the public. I would say that's She is a Great Asset to the Public Storage Family. Thank you Karen. Bravo Zulu! If the pricing wasn't so high, I would've given a 10 Stars! Pricing shouldn't be as high as it is. Other Star! Pricing shouldn't be as high as it is. Other th
Karen did a fantastic job helping get what I needed!
Karen was a superb person and she was very helpful. She was gracious and pleasant during the time I was there. I was very impressed with her attitude and her helpfulness. Working with her was a lift to my other wise stressful day.
Christine and Karen delivered world class customer service that made me feel like a highly valued customer. Keep up the good work ladies.
Karen is the greatest employee ever!!!!she is always so friendly!!😀
Karen was very helpful and went over everything with us. Very kind and professional
Karen was a good help for me answered all my questions and he'll me pick the right size unit
Karen is a great and wonderful source of important info and much needed help!!!
Karen did a great job
Staff was extremely helpful. Karen was a great help!
Karen was so nice and she helped me with cleaning my unit.
This is an awesome place to rent a space from. The young lady ( Essence)at the deck that helped me was awesome. The young lady that was running around the property (Grace) was very helpful to.
Great working with Debbie! She explained everything! LOVE this location! Karen assisted me with an app issue and even went further to offer help with another vendor app issue! Karen is truly Amazing very professional and considerate.
Once again, Karen has Proven to be truly considerate in regards to courteous calls as a reminder on my monthly payments, in which I seem to be late on from time to time. I recommend public storage for all your storage needs. Thank you Karen!
Five stars for Karen the manager. Pay no attention to her name, she was very helpful in dealing with an issue I had. Other than Karen being very helpful the facility is well maintained.
Bought our first online unit from auction here. The unit was slammed packed with stuff but Karen the manager was very helpful and didn’t make us go back and get an invoice. Not a Karen at all 😂
Had my stuff at this location for over 4-5 years now and Karen has been the best and always had the best customer service and sense of security! She always takes that extra step to try and make customers smile and must say she succeeds!!! Great location, great staff!
Yes Karen was amazing help today love her attitude
Karen was very helpful and nice. I really enjoyed my experience in become a part of the public family. I highly recommend this storage facility to anybody.
Karen was great.
Karen was awesome
Great service (: Karen was very helpful !
Check on my storage unit today everything was in order,this place is okay by my book,Karen was very pleasant to work with.Thanks
Karen was great helped today thank you so much!
The staff were very helpful, especially Karen. Will definitely use again in the future and highly recommend using their service.
Just got my unit today and just wanted to say how wonderful and helpful the office lady, Karen, was! I messed up my info when getting the unit online and she had it fixed in just a few minutes, she even showed me how to use the awesome app to open the gate without needing my code!
This place is very accommodating and helpful getting me in with my reservation. They gave me a call to let me know that there will be an availability for the unit size that I was looking for. Thank you for looking out. I recommend Public Storage to all my friends and family.
Yes Ms Karen was a very helpful lady each an every time I go in to pay she is a blessing to the staff I recommend her storage to anyone 448 south independence bluvd
KAREN. Was. Awesome! She made this process smooth and very professional accommodating all of my needs! Highly recommend this location for the level of service and professionalism!
Karen was amazing!!! She got me hooked up when the system online wasn't showing what I wanted and she went above and beyond to get me the space I needed. THANK YOU SO MUCH KAREN!!! .
Karen gave me great customer service she was very helpful and nice thank you👍👍👍
Karen is great she gave me so many pointers about how to maintain my storage space.
Joe F is was excellent and attentive
Place was great would recommend. Karen was alot of help!
Karen was great!! She provided me excellent customer service in getting in my storage unit. Thanks, again!
Karen was very helpful
Has enough space to navigate a 24" uHaul. They had 10'x20' units which is rare around here. No roaches came into my unit and my stuff stayed dry. Not climate controlled of course so I'd recommend getting some damp rid stuff.
Karen was a great help at Public Storage. She helped me choose which size unit would best fit my needs and walked me through the process of getting my first storage unit. Thank you Karen.
Ms. Debbie was awesome during the process of renting our unit!
Karen was excellent and patient with me. Lovely attitude
Very expensive to store
I just want to say that the property manager Karen is very professional and compassionate
My Customer service experience with Sales associate Karen was extremely Awesome! She has great customer service Absolutely amazing. I would choose to go back there anytime in the near future!
Amazing job!!! Karen
Karen was awesome !!
Karen did an excellent job helping me switch units when I realized I didn’t get one large enough for my house pack out
Debbie was wonderful!
Debbie did a great job assisting my buddy and I !
Great job by Debbie ! Thank you !!!!!
Debbie was awesome! Made it super simple and easy to get everything done!
I got in at a good price for my storage unit.
Debbie was great getting my rental done and helping download the app. This is my second time renting here with her and she is awesome. Her customer service is worth more than 5 stars. I would recommend this storage to anyone. Great customer service!
Debbie was amazing - so nice and helpful!
Debbie at Public Storage provided us with exceptional Customer Service. She took her time to help us figure out what size unit we would need and answered every question. Will definitely use this location in the future and recommend to friends and family.
Debbie is a good employee she takes care of all her customers she is such a nice and sweet person. She is very good at her job.
I rented a unit at the Princess Anne location and found thst it was to small and needed a bigger unit. I went in and spoke with Debbie at Independence. She was able to do a transfer for me and gave great customer service. She also help me sign up with the app to open the gate. Debbie was awesome.
I worked with Debbie who was very professional and informative
it's a storage facility. entering and exiting is chaotic af though.
Great customer service, Debbie couldn’t have been more helpful!
Stopped in to look at units debbie was very helpful very friendly with great personality.i would recommend this storage facility to anyone.
Debbie is amazing and great
I worked with Debbie to secure a storage unit and her professionalism and customer service from the minute I walked In was superb. I appreciate her walking me through everything and always being willing to go the extra mile. Debbie is the lifeline of this location.
I have been renting at this location for as long as Debbie has been a property manage there. She has always given great customer service and has always been helpful when I had any problems with my unit. She is a great property manage and is always willing to go beyond to help her customers. Thanks Debbie for all you do.
Representative Mesha was very kind and efficient with helping me start up my first storage. She suggested other options to accommodate me as well. Thank you again for everything!! 😌
Omg...Debbie was amazing she stayed after closing to help me get my storage spot so I wouldn't lose it...I appreciate her help more than she could know
Ms.Debbie made my visit very quick and simple. I recommend this place to anyone that needs friendly helpful service and somewhere to keep your stuff for a reasonable price.
Great experience and help thanks Debbie
Such an amazing place! Debbie was the best and they are willing to work with you! She was so knowledgeable, courteous, and very understanding. I don't know what I would do without her help. Thank you!
Clean, secure and easy to get to.
Went to Public Storage at 449 South Independence Blvd. The young lady Essence Smith was very kind and appreciated she took her time to tell me what I need to rent a unit. Everything was nice and clean and she was very kind and professional. Thank you.
I came in today to ask about some boxes after being turned down by other places and essence made my day she was very polite had great customer service would recommend this location to anybody especially if essence is working you rock thank you so much!!
Good priced units. The unit was moisture ridden, beams rusty. It needs paint to protect it. Cement was damp. If you use the units, get the moisture control stuff, Damp Rid, Damp Check, etc... only open to 9pm, could do better than 9pm. Has an app to help you enter and exit, pretty cool. Probably won't use it again to be honest. The moisture issue bothers me.
I needed records of past payments, and Debbie was able to get them together right away for me.
My experience with this facility was top notch. I moved my 37ft RV here. The staff member (Debbie) was an absolute sweetheart. I couldn’t ask for a smoother experience.
Debbie was great!
Debbie was incredibly helpful and patient with me while I set up a storage unit for the company I worked for! She made sure to communicate everything clearly and ensured we had all the needed extra copies of the documents in the needed hands and in general just made sure everything went super smoothly.
They say they are like a hotel, rates change daily. I got a good deal one day and decided not to get another unit 2days later.
Debbie is awesome ! Patient, well spoken, & knowledgeable .great customer service. Thanks Ms Debbie
Simply located, reasonably priced for storage units in the area
Nice clean environment manager was excellent and very helpful great job Debbie!!!! Thank you kindly Debbie Nate...😊
I was very pleased with Debbie, and the service i recieved today. I will be doing business here more often.
Great service today. 👍🏿
Awesome service Debbie was amazing help
Debbie was a pleasure to work with very professional was very polite and I would recommend this storage facility to anyone
We've been with this Public Storage since January. When we first signed up there was a lower price advertised online. We tried to book it online and the website didn't work, so we came in person to sign up and were told their system wouldn't let them book the cheaper rate either. We booked the higher rate and were told by the Regional Manager that she'd adjust it on her end, and yet for several months I had to email her to correct the rate when it posted incorrectly. After we finally got it sorted out, I got an email that our rate was increasing by over 25% (in the middle of COVID, I might add). After expressing concern about the increase after only having been there a few months, I was told my options were to leave or move to a smaller unit, so basically their plan is to get you in there and then increase the price knowing you won't want to move your belongings again. Additionally, I just went to open my unit and a key was broken off in the lock. We went to the office during office hours and they were closed, so we called until someone picked up and were told there were no bolt cutters on site, that I could come BACK later (because she needed to go take a lunch at 3 PM...) to fill out a form and they'd cut it off in 7 to 10 days. They can't do anything for me today although I need to get in my unit and they can't take a request for the lock to be cut off online either. Not only that, but I'll also need to buy a new lock at my own expense. I tried to ask more questions and was hung up on. I called back but when I asked what security procedures would be done knowing that someone tried to break into our unit, they said that I could write a police report but that they didn't have cameras there and they had no safety measures in place. They just kept telling me what (terrible) options I have and continued to brush the very worrisome security issues under the rug. I wouldn't suggest this place to anyone. Absolutely terrible customer service and even worse security.
Debbie was friendly, professional and was very knowledgeable. I would highly recommend this business for your storage needs.
Debbie did an awesome job
Great prices, safe/clean facility, and friendly staff. Debbie was very helpful and polite. She explained the payment process and was a big help. I definitely would recommend this location over all other storage facilities in the area
Affordable pricing considering high demand in the area, and plenty of room to pull a small trailer through vs other locations. Debbie was helpful and helped us through the process quickly and efficiently.
Debbie was super helpful and fast! I was under pressure for an appointment and she did everything quickly and correctly. She also saved me money! AWESOME customer service. Facility is clean, easy to manuever and a favorite of moving companies across Hampton Roads. Highly recommend!
Debbie and the staff were awesome!
STAY AWAY! UNETHICAL PRACTICES. Use ANY other storage company other than this one. They raise the rates of existing customers well beyond the present rates available and claim they have no control. Existing customers are then penalized for being continued loyal customers. Then they tell you that you can move to a different unit and they can magically drop you rate just for moving, making the entire process just a big moving nightmare for you or else keep paying way too much. Then they even raised the rates on customers in the middle of a world wide pandemic knowing that customers are completely unable to work. Just STAY AWAY!
Debbie is professional, courteous, knowledgeable, and helpful. She answered all my questions concerning my lease, and showed me to my rented parking space. Thanks again, Debbie, for all your help!
Debbie was very patient, nice, and helpful excellent customer service.
Debbie was,polite professional and very helpful, so glzd I got to meet her
Debbie gave me amazing costumer service.
Customer service was great, they even stayed late to help me get everything straight, these women need, no they deserve a raise.! Bre and Deshayla!
Was an awesome experience very friendly staff ..Debbie was very friendly and paitent throughout the whole process of us looking at a unit explained everything in detail we left there with answeres to all questions we had when we arrived .thank you so much Debbie for the awesome experience
Candice made getting our storage unit so quick and easy!! We are so happy with our decision to use public storage
Alexis was very helpful and quickly solved my problem with a great attitude and vigor. She
Alexis was great! She answered all of a questions with confidence and I look forward to using my space. I can appreciate employees like her.
Extremely helpful staff and very knowledgeable of the location and my storage needs. Both Alexis and Debbie have the experience and customer service skills needed to keep this place going. From a tour of the unit to boxes and locks, these are the people to trust.
I love the team here at the location Alexis and Debbie were super friendly. Polite and nice people. I recommend you to rent with them.
Alexis was very helpful and professional. Great service.
The staff at this location are professional and friendly. However the prices for Public Storage are outrageous! The "free" one month is really not free. After the mandatory insurance fee and escalated "due now" monthly rent- the consumer will pay for that "free" month up front -the devil is in the details and now the larger unit is going up by almost $40. I haven't had the unit 6mos yet! My advice- SHOP AROUND cause I am
Debbie was the best! She was very friendly and helpful. The storage unit is just what we needed. Will be better when the gate is fixed but overall great experience!
Debbie was very friendly and knowledgeable...enjoyed the reservation process!!!
Debbie did a wonderful job help the CM Noble Company THANK YOU SO MUCH
Had to get a storage at the last minute and Ms. Debbie was a pleasure to work with. She made my bad day a little better.
Candice was a great employee.she knew the property very well.glad to be doing business with y’all. Thx
Came in to rent a unit today and Debbie and Bre were awesome in getting me in and were very efficient with the process. Two great employees working here at this storage co. I would recommend to anyone that needs a unit.
Essence and Debie were very knowledgeable and helpful.
Debbie was awesome.
I had a great experience at public storage with Debbie and Essence, they were great!!
Brenda was Super helpful and explained everything thoroughly! Space was exactly what we needed!!!
Debbie was great! Everything went smooth and she was a pleasure! Definitely will recommend to friends and family!
Ms. Debbie was very helpful and the process wasn’t a headache. Rates are very reasonable and the location is perfect. Thanks again for the help Ms. Debbie
Alexis and Debbie have been awesome and satisfying my wants an need at the storage with the most wonderful attitudes and beautiful smiles. I recommend employee of the month for both of them and a raise !
Fantastic service. Very pleased with their prices. Jaleesa was super helpful. Highly recommend using them.
This is my second time using jack Public Storage and it has been a pleasant experience. Debbie is very friendly and helpful. I would highly recommend this location for your storage needs.
Debbie was awesome and very helpful. Awesome attitude and a great space
Debbie is a great property manager and stayed late to make sure we could get some units rented.
I am very pleased with the service at this location. Mrs. Debbie and Ms. Bre were really helpful.
Tina she was great awesome answered all my questions got my storage unit real quick very nice people will never go back to another storage unit staying with Public Storage nice friendly people... two thumbs up :)
Tina was a great help getting me the storage that I required. Good job!
Debbie was a big help with assisting me in saving me money
Debbie was extremely friendly as well as helpful in providing options that my family and took advantage of. Great prices!
Debbie was so professional and informative! I would recommend this place with five stars! She was also very fast with the process and getting the emails out to me right away!
Debbie is a very proficient manager. Friendly and takes care of her customer in a very efficient manner and without delay. I find the place to be clean and tidy. The price is very reasonable and I consider it very competitive, the reason why I chose this storage place.
Debbie was awesome and professional. She even stayed half-hour past her closing time just to help us. She is also a very good sales lady. Thanks for the service.
Time and debbie were fantastic!!! They let us see the unit before making the payment. The process was so easy and the staff were very friendly. 5/5 stars
Great customer service. Fast and easy sevice. Tina and Debbie got us in and out with no issues. Thanks
Debbie was very helpful
Debbie & Tina gave great customer service and was friendly and pleasant to work with. The property and unit was clean and well maintained. Would recommend anyone to visit such pleasant ladies
Debbie and Tina, great service, friendly, very helpful.
TIna and Debbie were great tag team. Welcome experience. I’m now part of the rental family
Quick and easy rental. Thank you for your patience Debbie.
Debbie and her staff are amazing! It was such a wonderful transaction and very easy to deal with during our hectic move. Look forward to being with them for a long time!
Debbie is a sweetheart. She helped me find a unit and was very accommodating.
Debbie helped us today. She was awesome and showed us the unit we reserved online before we signed paper work, making sure everything would fit and work for us. We’ve had a unit with public storage before and never had any issues, billing on time, etc. The office is very helpful and explains thoroughly all you are paying for. No hidden fees. Thank you!
Debbie is awesome, great experience
Tina was very helpful and accommodating even with all the technical difficulties she was having.
Ms Tina was the absolute BEST!!!!!! I WILL REFER YOU TO ALL MY FRIENDS. SHE HAS GREAT SMILE, FRIENDLY AND AWESOME CUSTOMER SERVICE. ITS LIKE TAKING TO YOUR BEST FRIEND. 💜💜💜💜💜💜
Fast, and easy experience, siobhan at the front desk was very helpful she took us around until we found the unit that beat suits us! The promotion saved us almost 200$! Thank you!!
Siobhan and Tina were very professional and made my process very easy!
Tina was great
Tina was very helpful and professional I will be recommending others here because of her!!!
Debbie was very helpful Thank you
Debbie was very informative and helpful.
Debbie was great with getting me a unit yesterday. Came in today and had a lock issue with my unit. Tina was great with getting me set up with another until. 5 stars!!!
Debbie is great! She did a wonderful job explaining everything to me.
Debbie gave great service and got me in and out in a timely manner. She was great and had a great attitude and was very pleasant. Would recommend anyone to rent here and see Debbie
Clean, great prices. Debbie was very friendly and helpful.
Tina was wonderful and very helpful. Got out quickly and effectively. Would recommend to any military families.
Debbie and Alexis at store 24231 made the move-in smooth.
Have been renting here for months and upgrading to a bigger unit. Thankful for Debbie. She’s very helpful.
Debbie was very helpful and professional with providing me the information needed to rent a storage unit. Highly recommended
Tina M. Was very helpful by explaining everything on to get the best service understanding the process of how to rent a unit
Debbie was very professional and knowledgeable. She was kind and respectful. If you ever need storage definitely go see Debbie.
My fiancé and I just leased a unit this morning. The office is clean and well kept, and Tina was eager to get us checked in. She made sure we understood everything and guided us through the agreement. She showed us where our unit was and how to use the lock. The hours are later than most, which is a plus for us! Very pleased!
Love this facility, I walked in to rent a unit and a lady named Tina help me and she was amazing help, highly recommend this facility to anyone!
Great staff and awesome deal thanks
Great place and got great help from Stacy
Debbie was helpful and informative
Debbie was very helpful and took the time to show us the different size unit to get us the correct one.
I've been with them almost 3 months. I'm very pleased and comfortable with them. Stacy has been wonderful,professional and very thorough with everything. She has a great attitude and I'm very pleased. The prices are on time too! Highly recommend! !!!
Like this place. When ever I have lots of stuff and need a place to store it for a little while.
They are on point Stacy was very helpful
It was such an easy process and Tina was great!! Offered products that would help preserve my furniture, explained everything thoroughly, and answered all of my questions with a smile!
Stacy was amazing, she described each unit and showed me the ones that fit in my description! She was very helpful, I highly recommend her! Thank you so much
Stacy was very helpful and professional.
Stacy has has been absolutely awesome 👏 I came in by mistake & it turned out even better than ever.😎
Stacy did a fabulous job of assisting me with my rental! Thanks!
Stacy was very professional, and friendly... I recommend renting here..
I had the pleasure of meeting and working Debbie. She was very polite and helpful.
Debbie got all the things that I need to get a storage space quickly. thank you
Stacy is great she makes everything smooth
Stopped by to store some things today and Stacy was AMAZING. She was professional, direct and made the process quick and easy. THANKS so much Stacy!
Stacy was very helpful & professional
Stacy was great!!!
Wouldn't suggest renting from them again. My unit leaked the entire time I have rented from them. The manager is decent but not very helpful. I tried to see what options I had about my unit leaking and was told I could move my stuff to a new unit(without any help from the company) or they would change the seal or I could try to weatherproof it myself. I asked them to change the seal. They did after about a week. I went to check on the unit on another wet day and it was still leaking about 3 feet into a 10 foot unit. I tried calling the corporate number and was told there was nothing they could do and I would need to speak with a district manager. I'm being charged a late fee now because I told them I didn't want to pay full price for a faulty unit. Not happy with Public Storage. Wouldn't use them again or recommend to a friend. Not worth the hassle and lackluster customer service.
Debbie gave me 5 star service and dealt with my needs accordingly.
Stacy Was Really Helpful And Quick With Giving Me A Storage Unit I Was In A Bit Of A Rush And She Kept Me In Good Timing.
Debbie was great and took care of all my needs and gave me great information
Facility is well maintained and staff provides great service. Debbie is the best!
Debbie is great. Move in was good, and answered all questions.
Outstanding service Debbie
You’re invited to sit down and are offered a complimentary glass of wine or a cup of coffee. The Employees then completes the check-in on a tablet computer. When you’re finished sipping and signing, the host escorts you to your storage unit. Just kidding, great customer service, Stacy was great, she walked me through the whole process and made sure I was comfortable with everything before signing.
I had a great experience with Stacy. Made my moving a breeze . Very professional and knowledgeable.
Very good service by Karen
Great customer service! Stacy made the whole process very smooth. I would reccomend this facility to all!
Kristen the property manager was awesome in helping me reserve and aquire a parking space !!
The store manager, Stacy, is freakin' awesome. I made a reservation THE DAY BEFORE I needed to move in. She pulled up my info, and took care of business IMMEDIATELY. We hopped into the golf cart (super fun bonus, if you ask me) and went to the unit. She made a great unit suggestion considering what she knew I was gonna stuff in there, but she also let me check out another spot. Down to Earth, praised me on the deal I got for the unit I found online, and set me up reeeeal niiice. Explained all the paperwork in full, I got all my signature squiggles done, and the unit was mine. booyah. Side note, I asked for the closest coffee place, and she pointed me in the right direction. Got myself some incredible nom noms and delish coffee at a new place, all thanks to Stacy....
Stacy was very helpful and shared a lot of info. She was very interested in our situation and guided us to a great solution. Highly recommend this location and staff.
Stacy was so friendly and helpful. Only good experience so far
Debbie was excellent helping us out getting a storage space I highly recommend her service at this location!!!
Stacy was so very friendly and helpful. We had a slight mishap on our end which took some extra time in the day, and Stacy was so helpful and so patient through everything. She was also thorough in explaining all of the details we needed. We were so appreciative of her kind personality.
I found Stacy, the property manager to be friendly, helpful, and knowledgeable. Even though the process is fairly dull, she made the process much more enjoyable.
Debbie was very knowledgeable and helpful. Learned things that I needed that I didn't know I did.
Debbie was very helpful, and made the process very easy. Great job Debbie
Ms. Debbie was able to help me, and answered all my questions. She took me down to the unit and explained everything to me. She made it easy for a first timer. Thanks!
Debbie was quick and very helpful. Great choice for storage. Cheap and easy
Debbie was awesome! Fast and friendly service. Definitely recommend anyone to come and see her. 🙌🏾
worst place ever...Don't waste your time with them. very unprofessional and rude and make the rules as they go along
Debbie is AWESOME! Wonderful services with this location I would certainly give 5 stars to use this location for your storage needs. Debbie even returned a call promptly of questions I had after storing my belongings a few weeks back! Keep up the GREAT work Debbie!
How early can you get into the units?
Excellent customer service and addition buying protective covering to protective my belongings. Debbie was wonderful.
Stacy was awesome and friendly. Great experience.
Store Manager Debbie was very kind and helpful. I came in at the end of business hours and was checked in very quickly and efficiently
Debbie was very helpful with my move in and had all the answer that i had questions to. She is an awesome employee. If you are looking for storage go there and ask for her.
Debbie was excellent!
Like this location. Debbie (manager) is extremely accommodating and goes above and beyond to help. Thank You!
Debbie was great and very customer service oriented.
Debbie was very nice!
Karen is great! Very helpful and answers your questions thoroughly. I would recommend this storage place to everyone.
Debbie is wonderful. This location provides excellent customer service, highly recommend!
Mrs Debbie was super friendly and patient when it came to answering all my questions. Make sure you stop by and ask for her by name! You won’t be disappointed!
Tina M. is an amazing person and she has tremendous patience. I am very thankful for her. SHE NEEDS A RAISE!
Debbie was very kind and helpfull, she answered all of our questions and made us feel like a valued custom.
I had a great experience with this location, Debbie the property manager was very informational, courteous, welcoming and help in every way she could. The location is very clean, confident and friendly. I would definitely recommend this place to anyone in the area. I love the fact that this place is in a great part of town, and i feel very safe with my belongings there!!! Definitely give them a call!!
Debbie was very helpful in assisting me in choosing the right space for my belongings. If you're in the Virginia beach area check out store 24231 for the best service ever. Thanks Debbie
Debbie helped me out so much. I was stressed about so much and she put my mind to ease thank mrs. Debbie
Debbie was amazing friendly and extremely professional. I recommend to anyone looking for storage. Thank you!
Debbie and Tina we're very helpful
I had great service from Tina M. She was very friendly and helpful.
Ms Debbie is awesome, wonderful worker great customer service. Keep up the great work
Good place, and Tina M. was great and even came out to tell me about my lock.
Marsha was super friendly and helpful. Such an outstanding front desk clerk. Will definitely recommend to friends.
Marsha was very helpful and polite; no issues with finding a good unit for storing my goods.
Marsha was a great help! Highly recommended storage place!
Marsha was great and very informative. She was a pleasure to work with.
Debbie is very friendly and knowledgeable, I was customer at the location for over 2 years and never had any issues!
Kristen was very helpful in this process. I had a reservation at a different location and she was able to help me out and get things straight. I would highly recommend this location and their staff for your storage needs 😊
Marsha was very helpful with check-in/check-out I'll be using this location from now on
Great expierence. I was in and out in no time thabks to Marsha!
Marsha and brench,very welcoming and lovely people. I recommend this site for anyone
Marsha and Brenda were very helpful and patient the property is well maintained! Highly recommendable place
Called on short notice and was squeezed in promptly. Kristen had excellent service and information. In and out care free and with a place to leave my belongings.
Marsha at the front desk was very friendly and helped me pick out the right size storage for me. Overall a easy and great experience.
This is an ideal location for us since its right near the interstate exits. The service here was great, Debbie was able to answer all of our questions and assuring us that our items would be secure with them. She didn't rush us to pick a unit and get out of her face, like some places we've been, and did it all with a smile. I'll definitely come back here if we're ever in need of another unit.
Very pleasant in the morning with your employee. Nice people to handle my business. Marsha. Smile
Nice, clean, affordable storage unit. Office staff were friendly and helpful. Special thanks to Debbie for answering all my questions and guiding me through the process!
Easy fast service with a smile!!!
Debbie and Marsha are doing great handling this place! They have awesome customer service very polite and respectful! This place is highly recommended for your storage needs!
Marsha was great and very helpful very knowledgeable thanx marsha
Marsha was very helpful and had great customer service.
Thank God for public storage.Anf for mis Deabi thant works there it was one of the best experience of my life.Thanks a lot
I walked in here the attendant Debbie greeted us with a smile she was warm and welcoming and made our move easy and took a little bit of the headache away!! Awesome place I would definitely tell everyone if you need storage don't go to uhaul or any other place this place is clean bigger and move affordable! Thank you for great customer service Debbie!!!
Good place. Everything went well with keeping our items stored there for 4.5 months.
Monica was great! Really helpful and fun!
Marsha was really cool to deal with. Great service all around at South Independence, very professional.
Deb is an excellent property manager. Very knowledgeable and always professional regardless of the situation.
Very friendly and helpful!!! This was my first time renting a storage unit. Making the reservation was simple and easy online. When I went into the store the service was great. The Manager Debbie did everything that she could do to assist me. Even when the system went down, she still was very accommodating and did what ever she could to help me. This definitely made my first visit very pleasant. They are also very reasonably priced. I have no complaints!
Debbie is a excellent employee she's always willing to help out with any issues dealing with my storage
Great service! We stored here for 7 months with no issues. Would definitely recommend to friends and family!!
Excellent service and very pleased. Debbie patient waited for me to get to the storage facility while I was stuck in traffic and still processed me in after closing time. Thank you Debbie.
Debbie is soooooooo nice and helpful !!!!!
Yo Debbie was awesome 👍🏼 great help and very organized
Zero stars would be more fitting! It is astonishing how these business practices can be legal. This property is poorly managed and they do everything they can to over-charge the customer. Our rate went up each year that we were renting from them until it was well over the actual listed price for the unit. We fully expected a rate increase to occur annually however we never expected to be price gouged. When questioned, the staff only passed the buck for months. Finally after demanding that they address the issue we were given (the run around yet again) a phone number to call only to leave four messages and after more than a week we had no return call. When I was finally able to speak to the management I was told that new customers are given better rates than loyal customers that have conducted business with them for years and "that's just the way it is". Only if I were to go through the inconvenience of coming in and moving the entire contents of my unit to another unit (of the exact same size) then they could honor the list price to me. So, as a loyal and long standing customer, I am discriminated against when it comes to the price of storing my belongings. This is ridiculous. Obviously, a promotional rate or sale price cannot be given to every existing customer or matched at any random time however when a rate is listed as a standard rate (no promo or sale) and it is for the same amount of space (unit size) and on the same property but cannot be honored to all customers equally I feel this is unethical. This is extremely poor business and completely unfair to the customer. Please don't allow this business to take your money.
Debbie was awesome she helped me with everything I needed
Nice clean place Debbie was nice thank you!
I've been a customer for 2 years and Debbie's been assisting me with excellent customer service
A very bad experience, the website failed to mention the full move in cost so I didn't bring enough money. I specifically asked the staff before I moved in if they had any problem with me getting to my stuff as much or as long as i needed, they said I could be there "anytime during gate hours". Then they came and locked me out of my own unit and said I "was there to much". All this while i was paid up. I couldn't move to a different facility at the time because I had no vehicle. Locking me out of my own unit caused me to lose access to my tools and to be able to check my items for water damage when it rains. They also raise their unit prices with out warning. They let some black guy sleep in his storage unit in exchange for sweeping and such. My unit had excessive moisture and mold. The black girl who works there was rude. They accused me of smoking in my unit,I dont like being accused. If you need tools for work in the morning go somewhere else with better gate hours,better yet just go somewhere else.
Debbie was extremely knowledgeable and helpful. She made sure we got the right size unit, and answered all of our questions thoroughly. I would highly recommend this location!
Great costumer service Debbie
Debbie did a awesome job and thank her very much
Ms Debbie was a wonderful and a amazing person to deal with. We need more Debbie's in the work feild
Tiari was the most professional help ever. She made my experience very easy. Great job!!🖒
Tiari was very helpful and gave some of the best customer service I've received in a long time
Debbie was fantastic to work with and made finding a storage unit very easy. She was thorough with her explanation of the lease and even helped to sweep out the unit. Thanks again and would highly recommend.
Debbie and Dominique was very helpful excellent service.
Debby and Dominic are great!!! Help me whit all my needs will recommend this place for your business
Debbie gave excellent customer service when I rented my unit. She took her time to make sure I got the right size space and made sure I had everything I needed for my storage needs. She has a great personality and is a good asset to the company. She went beyond and above to make sure all my needs for storage were taken care of.
Debbie was great!
Debra Maddox was great! The internet was down when we arrived, which made the leasing process a bit tricky, but she did a wonderful job coordinating with another location to get us situated.
Debbie and Tiara give great customer service your little overpriced
Debbie, Thanks for the help today! Awesome job.
Cydney has excellent customer service skills. She was a great help to me for all my storage needs.
The place and people are nice, but I recently went to grab some of my stuff and found termites and other bugs in my boxes. I have never had any problems until recently. This is very concerning.
Debbie and John gave excellent service, and I appreciate the time they spent helping us out.
Debbie and John did a very good and timely job setting us up with a storage space per our request. Very satisfied and happy. Would highly recommend over other storage rental spaces.
Great customer service and clean units. Thanks Debbie
Manager Debbie was helpful and friendly. Service is excellent and space is secure and sized correctly.
cydney was very good!
Friendly, helpful manager Debbie.
Debbie is an awesome person who provided me with outstanding customer service! She greeted me as soon as I walked in the door and explained everything while also answering all of my questions. She took me to the location of my storage unit and did a thorough walkthrough. Debbie made it easy to decide on using Public Storage. Thanks Debbie!
Debbie was very informative and helpful in making sure I had the proper size unit for my belongings. She's also a baby whisperer. :)
Courtney was extremely professional and helpful when I first arrived. She showed me my outdoor parking spot and allowed me plenty of time to get my trailer situated. I appreciated her efficient and quick processing of my paperwork! Great Job all around.
Great customer service from Debbie. She made sure that I had the right size space I needed for my things. Clean property and unit, overall experience was great. Again Debbie was awesome
It's 7:30 and it's pitch black...entering a gated facility alone when it's pitch dark is not cool...Friday, October 7th...I see that there are lights posted every few units or so, and NONE of them are on...safety first
Excellent service thank you Debbie and scott
We had a very pleasant and professional experience. As we inspected the unit it was very clean, well lit, and in good surroundings and we received a great deal. The staff was very friendly and great to work with!
The facility is very clean and well maintained. Working with Debbie was excellent. I really appreciated her follow up call to make sure my move went smoothly. I would definitely recommend Public Storage to my friends.
Debbie is the bomb! So helpful and FAST! Recommend for storing your stuff with little drama.
Debbie and Ellen were awesome they even stayed late to make sure I was taken care of.
Ms. Debbie was very nice and helpful. We made the wrong reservation but she fixed everything and made us feel welcome. Mysty
Debbie was very quick to get me signed in and signed out and gave me a better deal than anything on the internet she was very gracious
Debbie gave excellent service! I showed up close to closing and she did not mind. She patiently showed me the storage unit. She went over all of the terms. She did not appear the least bit bothered. We really appreciated her kindness and willingness to help us. Most people would have been anxious to get home and not want to stay late to help. She was EXCELLENT!
awesome place and great service.
Debra Maddox was very professional. .
Came in for storage space talked with Debbie she was very nice and polite went over the units with and then we got the ball roiling from there.
Chelsea and Debbie driver excellent service. They deserve a raise!
excellent management excellent facilities Diane and Rose are very good management they have very good personalities and they keep the properties safe and clean.
Debbie and Chelsea were amazing! They made my move in so quick and painless! I'd recommend to everyone going on deployment or in need of storage.
Chelsea and Debby were very friendly and attentive. They explained the lease thoroughly and made sure my car was stored properly and safely.
Debbie was great. She got me in and out and made the process quick and easy. Explained everything and very professional. Def 5 stars.
Danielle and Debbie were very helpful and kind. Danielle is a sweetheart. The storage was clean.
Jeanne was very helpful and knowledgeable with showing me the property. She had great packing and moving information with helping me keep my furniture safe from the harsh environment. She was very professional and polite. Thanks Jeanne for putting a smile on my face and helping me to forget for a moment that I still have to move everything soon.
Debbie and Jeanene were awesome
Debbie and Scott provide excellent customer service! They are helpful and friendly.
Awesome Job! Very helpful throughout entire process!
Was very helpful and professional
I being here for10 years and everything is good with unit and staff. Debbie helps with everything and is good with what she does at renting and taking care if her property and tenants
Debbie deserves 10 stars for EXCELLENT SERVICE. My first experience renting a storage unit and was/is a worthy experience. This facility is clean, professional and well looked after. HIGHLY recommend that this location be your first and last stop for your storage needs.
Debbie was a great help!! It was my first time putting anything in storage and she made me feel welcomed. She also was very open and relaxed she made me feel my furniture would be safe here (which it was). She walked me through and made sure I was all set and that I cleared all my questions before leaving her. I would highly recommend this public storage to anyone!!!
Because Debra was awesome! very professional and efficient. Space was clean, very accessible and fits my needs perfectly! I have used this Public Storage many times and always had a great experience!
Nice, safe looking facility. Debbie was a great help. Thanks!
Debbie was awesome and made the move in process very simple and easy! I would recommend this place to anyone! Thanks for the great service!
The girls in the office where very sweet and helpful. Dana showed me all the options and answered all my questions, helping me suit my needs. She is awesome!!! v/r Matt
I came she greed me answer all my questions. Also she was very took time to explain everything in detail. Took back to my went over everything so I was recommend her to anyone.
Debbie is very helpful. Everyone is very acommodating. Glad we chose public storage.
Debbie was such a good person to work with. She did her job and then some. It wasn't all sign this and do that. She added in a lot of lovely conversation. Thank you!
Good staff....very decent prices... I feel comfortable with my property there... set up appointment with Ms. Debbie....:)
I needed a unit and had excellent service by Scott. Nice place to go to store your items.Thank you. MJ
Excellent customer service. Debbie and Scott was very helpful with the process of my rental. I would definitely recommend this storage location to anyone that is looking for storage.
awesome place to store your belongings and real nice people that work there . Debbie and Scott were very helpful with my needs.
Debbie was extremely helpful. Move in was a breeze. Excellent customer service.
Debbie did a amazing job on making me feel welcome and showed me how to use the new locks.even told me were a good restaurant was around the corner.
This property is definitely a 1. First of all I made reservations on line and printed the confirmation, which stated that the first month was $1 and that there would be a $25 move in fee and that I would owe the $26 when moving in. After signing papers I was told I owed $57. when I inquired has to why it was not $26 I was told well you have to buy a lock and insurance. My renters insurance covers my storage unit and I had bought a lock on the way there. They did remove the expensive crap insurance, but I was told that I had to buy their special $18 tumbler lock and that I would be able to keep it when I moved out (where the hell an I going to use their special tumbler lock when I move out) I probably would not have had an issue with the lock if they had mentioned this on the reservation that said I would have to pay $26! in addition to this public storage is supposed to be safe and secure but when you go there after dark, the gate is wide open (what is the purpose of having a gate code) and at the very least 98% of the lights do not work making it so dark you can't even see the facility which is only 15 feet off of the highway. The staff seems to be unconcerned about my concerns and complaints.
The staff at Public Storage are awesome! Debbie and Scott explained everything to us to what we were getting for our storage. Very courteous and patient with me and my wife. Recommended the right storage for us for the limited time we would use it. I would definitely recommend S. Independence Blvd. Public Storage!
I have rented a unit at this location for 9 years and within this period, I've received nothing but the most professional service. Thank you Debbie !!!
Debbie was really helpful and friendly. Had me in and out in no time. Very good customer service .I definitely recommend this place.
Debbie was very inviting and professional she covered all the bases and I felt happy with the unit I got once I left
Debbie was Great!!!!!!!!! Very helpful with all my storage needs. I will always look for a public storage.
Great facility. Easy access. Debbie's customer service was excellent.
Customer service was awesome!!! Debbie helped me out and saved me $50. I had to call customer service for them to waive the late fee, and they did. Tremendous help, thanks again!!!
Debbie was awesome! She definitely gave 5 star service today!!
Sharita is very nice
Sherrita and Scott were very helpful in meeting our needs.
Great service' just came in for prices left with a membership ms debbie really nice nd awesome to my son and helped a bunch
miss Debbie is an amazing person and because of her we are recurring customers
Debbie was super informative and helpful throughout the entire move-in process!
Great. Thank you to debbie
Excellent customer service given from Scott and Debbie.. Treated my mother and I with 5 Star Service!
Debbie and Scott were a ton of help! good prices!
Debbie was real good, she a fun sport. Enjoyed public storage.
John was very helpful on the phone to guide me to his location and the storage space is just perfect for my boat. Also the price is very good that he quoted me. John was very professional and I was happy to do business with Public Storage because of John. He was ready when I arrived and he greeted me with a smile like all customer service representative suppose to. I give John a 10.
Wonderful, very knowledgeable and efficient
Today I rented a unit at this facility. Debbie was a great help. She made my visit very pleasurable and was very quick with my registration. She also made sure I had everything I needed from tape to boxes and mattress covers. In all it was a very easy process and I'm very thankful to Debbie for all her help today making my registration virtually seamless. Thanks.
great service. great staff debbie.
1-800 rate quotes may be different than at actual sites. This location is off main road and somewhat easy to get to. Manager is pleasant enough. Longer hours of access and camera security would be nice, too.
Debbie and sherrita were very kind and professional...and thouroughly took care of all my questions and concerns in assisting with my move
Excellent customer service from Deb! She is so friendly and helped us get the right unit for the needs of our business. Thank you Deb for above and beyond customer service! -Three Way Proffessional Services
Debbie was a great help. She was very attentive and made sure I was taken care of. This is a very good facility. Thanks Debbie!
Excellent customer service. Debbie was great very helpful & friendly. She was very personable and professional.
Debbie was wonderful! She was so helpful. She had everything ready. I was able to get right into my space with no trouble. I would not hesitate to use public storage again and she is a big reason why. She is so friendly and customer service orientated. I wish I could give her 6 stars honestly.
I truly appreciated the assistance provided to me by the folks at this location especially Debra Maddox. I have rented there in the past and have inquired about renting again several times. She was knowledgable, friendly and professional. When I need another unit again I will definitely go back to this location.
Scott was the associate who helped me pick the right storage for my needs. He was very friendly and knowledgeable. Nice guy. Storage property was very well kept.
Excellent customer service. Quick and easy to get set up. Scott was a huge help. Will recommend this place to everyone. Thank you
Manager, Debbie did my paperwork quick, got me up & running in no time. She answered all my questions and concerns. Job well done.
I had a very nice experience at this location. The associate working with me was very pleasant and personable. We rode around in the facility and found a unit to my liking. He was very patient with me being so indecisive on what size I should get. He talked me through everything and I was in and out very quickly. I dont remember his name but his initials on my reciept are C H. I highly recommend going to this location
At this location for nearly 4 years. Never had a problem. Debbie provided excellent service!
Debbie and Scott went out of their way to address every concern and help us get into our 20' storage space. They were fully professional yet still seemed genuinely interested in our experience as customers. This level of consideration is more and more rare in today's market, and it was a pleasure to work with them!
Debbie was absolutely amazing. She provided awesome customer service. She made our transition that much easier. I would not use any other storage unit besides this one just because she was that good to us. I highly recommend!!!!!!!
Great experience Debra was great in helping me this move
Debbie provided great customer service to me when I visited the store. I was contacted immediately by Scott after making my reservation by a representative of the store within minutes to help assist me on setting up my initial visit. The unit was clean and provided enough space for my family needs. We're a military in transition so to receive great customer service to make our move easier was truly appreciated. Thanks you Debbie and Scott for your service.
Great service. Love Debbie!!!!
Debbie was very helpful, personable, and professional! Customer service was excellent!!!! We all know that moving can be stressful. But thanks to Public Storage and Debbie, they helped make my move with less stress! Thank you!
Debbie was awesome!!! Very helpful and friendly! Was able to get me in an out and was just all around wonderful! Will most differently will be tell people to come here to store their items! Thanks again Debbie and her trainee!
I am so pleased with this facility, the manager Debbie was professional and helpful with my situations at the facility. Thank you very much for the quick and easy response. I recommend this facility to all that may need a unit or a space. Kudos to Public Storage and Manager Debbie for a great service.
I was met with a courteous and professional greeting from Debbie and Scott. Debbie and Scott worked with me and my friend to find the best possible size storage unit. They explained in detail all of the features and benefits of renting from Public Storage. I was very pleased with the cost and convenience of the storage location. They were very helpful with showing me the accessories and locking devices for my unit. Debbie was very friendly and extremely knowledgeable. Debbie and Scott are valuable assets at this location and I believe they will manage my storage solutions very well now and in the future. I will personally recommend contacting Debbie or Scott for the storage needs of my friends and family.
Debbie was great! Answered all my questions perfectly!
The property manager at this facility, Debbie, was outstanding. She was friendly, knowledgable, efficient & made the entire process quick & simple. The property itself is very clean, secure, & well maintained.
Wonderful service and the rep. Debbie was a pleasure to talk and work with. Keep up the good work Debbie :)
Debbie was great. She answered all my questions and told me everything I needed to know all while making me laugh. 5 Stars!
I had a great experience. Very helpful and polite staff. Most of all by Debbie. Thank you for the help.
We drove from Syracuse, NY to Virginia Beach, VA to move into storage. We set a confirmation for a 10x10 space. After a stressful travel, we made it to our destination. We arrived at Public Storage exhausted. Not only did Scott provide us with 2x the space and a great deal, we got in to unpack within 5 mins. Scott rocks!
I highly recommend going to this storage facility. I am a procrastinator at its best and waited last minute to get a storage. I walked in and I was greeted by a smiling face. Got a storage unit in under 20 mins. Debbie was phenomenal. It was pouring down rain and she didn't complain one bit about showing me a unit. Debbie is cheerful and great at her job. Makes you want to come in just to see her. Units are clean and nice. I feel comfortable moving my stuff in this facility.
Debbie excelent service very polite great help. ..thanks for the service...
Debbie was super friendly and I'd recommend this place to everyone!
I love Debbie she is the best.!!!!!
I received very courteous service from Debbie.
Good service everything satisfied
I had a very good and informative experience while visiting the Public Storage (PS) site at this location. I was helped by Debbie who was pretty thorough and helpful with me while I made my decision on the unit that I needed. This site is perfect for the location and price was well within the range that I was looking for. I would definitely recommend this PS site to anyone in the Town Center area looking for a good unit to store extra personal property.
I enjoyed my experience with Debbie, She was very helpful and polite. I highly recommend using this public storage if you need storage in this area.
The staff were very friendly. Debbie gave excellent customer service.. Glad I chose this storage facility.
I had a very unpleasant experience. I almost regret storing there. Scott, one of the property managers was extremely rude and shady. His tone and the way he spoke to me was very disrespectful. He showed me two units with broken lights and acted like I was being a pain when I asked for a lighted unit. His attitude was awful even on the phone. I called to let them know I was on the way, and he told me he was trying to go to lunch so I need to hurry up and get there. So first impression on the phone with him was even bad, you never treat a customer that way. He really rubbed me the wrong way. If I have anymore problems with him I will take my business elsewhere I am also following up with their corporate office filling a formal complaint, whatever I can to let people know how rude this man was. It was that bad.
scott was super friendly & very helpful.
I went in today to just look at the storage units and was not planning on renting a space until later next week or the week after. Because of the special they currently have and great customer service I received from Debbie, I decided to go ahead and rent a space today. Thanks for the great experience Debbie!
Debbie provided the most helpful and thorough customer service during my recent crisis when I needed to store the contents of my home, as a result of the effects of the recent winter storm. She patiently answered my questions, guided me through the process and assisted me with selecting the most suitable storage space and supplies to meet my needs. The space I selected was clean, lighted, and the perfect size. The office was neat and clean, and stocked the variety of supplies I required. Debbie's patience, knowledge, assistance and professionalism greatly contributed to a smooth process of storing my belongings. I am very thankful I decided on Public Storage, instead of one of the other local storage companies. I'd offer a six stars rating, but there are only five stars available. Thank you, Public Storage, and a million thanks to Debbie!
Wonderful service!! Debbie was great, and helped us in every way. Would definitely recommend these units to anyone! Very clean, safe facilities, and excellent customer service!! A++ Best deal we could find in the 757.
Debbie was extremely helpful and efficient. This location had the storage unit I was in need of and it was move in ready. I was in and out within 30 minutes; they understood my time was valuable. The auto draft option for the monthly fee was a plus. Two thumbs up!
Hello, prior to selecting a storage facility I contacted all of the well known storage companies. I eventually came to the facility where Debbie works as the property manager on site. If it had not been for her professionalism and great attitude I would have surely continued with my search/ inspection of a few others. She made me feel at ease and she has great people skills. Her attachment with this company I can say without doubt is the reason I decided on using Public Storage. Thank you Debbie keep up the great work it is a pleasure to come in contact with someone who knows the meaning of CUSTOMER SERVICE. hngsr1957
Debbie was very courteous and helpful during the moving in process. She made the process very seamless and easy. I would recommend this storage space.
I didn't care too much for this company. I thought the customer service was decent but I did not like the offer to get me "in the door" and then other fees applied. I thought that was a gimmick so I decided to try other companies. Should list the price as is..my recommendation.
My name is Lankford Stephens, I am the Operation Manager of 1-800-Got-Junk, for the Williamsburg/Hampton Roads region. I would like to acknowledge Debbie, she provided excellent service and answered all my questions effectively. Because of her great service I would recommend this storage facility to anyone.
Debra Maddox was very nice, courteous, helpful, and friendly property manager. We rented a unit yesterday 11/01/13. Her property was very clean. Unit was very clean. She was very helpful taking us and showing us our unit. She made sure we had everything that we needed. And that everything was good with the unit and our rental. even took the time to replace a blown light bulb. Super service, super friendly. Will definitely be recommending to friends.