Mike is great. Awesome customer service.
Excellent excellent excellent service Terri was great
Public Storage on Southern Blvd is a great facility. It's is safe and clean. The manager Grace is always so nice and helpful. I would definitely recommend.
Great customer service provided by Teddy.
Great service from Teddy !! Easy process and friendly. Thank you.
Ellen, the property manager is friendly and helpful. We have had several units over past 3 years and never any complaints. Thank you!
The staff at this facility are the best!!! They communicate well with you and keep you informed about all the happenings with your unit. Ellen does an exceptional job of checking in with me to see how I'm doing and if I need anything for my unit. They are flexible and understanding of all situations. 10/10 definitely will be a customer for the foreseeable future
I have had my items in public storage , about 3 years now and throughout this time Ellen has always been so helpful. Not only is she helpful and great at communicating efficiently , you can tell she truly cares about the customers she interacts with! She will go above and beyond to help and give answers anytime I've had a question or need help , which recently has been more than a few times !
My move in process was a breeze thanks to Ellen. We were able to use the side gate to accommodate for a larger vehicle and she helped size out the perfect size unit. I will definitely be recommending this location to others for use.
Best public storage in the area.
Ellen is such a great manager. Very friendly and helpful. Definitely the place to go for a unit!
Ellen was a great help! She communicated effectively and was able to provide great customer service.
Ellen is the sweetest most caring person I've met in customer service in a long time. For the entire time I've stored my items at Public Storage she has always taken good care of us, checked on us and went above and beyond her call of duty. She definitely deserves recognition for the way she cares about her customers. Thank you Ellen for everything!
Ellen was very helpful answering all of my questions.
Came in with a few questions about possibly renting a unit. Ellen welcomed me and went above and beyond. She was very informative and kind. Highly recommend renting from this place.
Greatest, safe and clean storage facility in town, with an awesome manager, she's the best! Thank you public storage for your superb customer service with Ellen! Five stars all day babyyyy!!
They are easily the best storing company. Everybody needs to give them a try because they are an outstanding company! Thank you Ellen!
Ellen was super helpful! Great customer service!
Ellen was absolutely the best!! Very informative and friendly!!
Ellen the manager at public storage is always helpful and goes beyond what other people in this position would go for you. I wouldn't store anywhere else...This is the storage on Southern boulevard the only one you should store your belongings at .
Ellen the site manager is awesome, she has assisted me with every part of renting and occupying our storage. Great experience! Update, we have been fairly long term tennants now and would like to reiterate how seriously the site manager takes her responsibility of not only serving the customers but keeping the facility clean as a pin and well maintained.
I am very satisfied with Public Storage services and Ellen is a very great person and has helped me a lot. She’s very friendly and has made my rental with this place a pleasure! Storage is very clean with a new painted look. I am very impressed with this storage place
Had a great experience working with Ellen. She is very knowledgeable and caring for her customers. She follows through with responding to requests in a timely manner. Highly recommend!
My wife and I needed to move our stuff from an expensive POD to storage unit after a long distance move. She worked with Ellen and was able to get our needs met quickly and efficiently. My wife was very happy and if she's happy, I'm happy. Thank you for a job well done.
Can't get better customer service any where else. Ellen was super helpful and answered the phone right away when I called. She also will call you back right away if the call is missed. She helped me with locating a unit for my needs and went out of her way to find another unit in the same complex when I found out I needed more room. I am really happy that I went with Public Storage for my needs and feel like I really lucked out getting Ellen for support. She is very knowledgeable and truly seems like she wants to help the customer. She explained everything I needed to know. The provided customer support alone is a great reason to choose this facility. Very happy with my experience.
ELLEN is very nice, she was helpful.
Ms. Ellen was very helpful in getting my request all worked out for good. Very blessed and very thankful for her help.
Start to finish Ellen was amazing! When we reserved our first unit online she was quick to call and make sure we didn't have any questions or concerns. She helped us upgrade our unit when we realized we needed more room for storage and made the process super easy. She radiates customer service. I hope Public Storage realizes what a gem they have in her.
Ellen was amazingly accommodating!!! She went above and beyond to help us!!!
I highly recommend this location! The prices were reasonable, Ellen was a joy to deal with, and she met all my needs. I would use this location again. Thank you, Ellen. c/o George Horning
Ellen is so awesome and helpful. She went above and beyond to help my job get their bill resolved. It was a pleasure doing business with her.
Ellen was one of the most sweet, helpful, and informative employees of any business I've ever had the pleasure of dealing with. She helped my wife and I find the best deal we could for the space we needed, provided us with an appliance dolly when ours couldn't handle the load, and even brought us cold water twice because it was such a hot day when she came over to see if we were doing okay. I'd happily recommend anyone use this location for storage.
I really like this storage facility. It is well maintained by the property manager, Ellen. She’s always been very professional and helpful!
Ellen provided phenomenal service when we needed it the most! We were looking to reserve a storage unit since we recently moved to a new location and she made sure we were taken care of. Would highly recommend!
Thanks for the fantastic customer service, Ellen. Your facility is fantastic, clean, and above all, safe! Thanks, again!
Great place and Great service!! Mrs. Ellen is wonderful, will be definitely coming back.
5 Stars for Ellen. Very nice and helpful. Highly recommended!!!
Came to the Southern Blvd location and spoke with Ms. Ellen, she was very helpful in assisting my family with our storage concerns. She was very helpful in making us aware of the unit sizes and prices. It’s really good to have nice customer service especially with all that’s going on and she was definitely Stellar in communicating with us and we are very appreciative 🌞🌞
Very rarely is anyone on site or answers the phone though. When you do get someone, Ellen is very informative. The storage units are infested with rats. She reassures you when checking in to not leave any food, pet food, etc in the unit. We followed her advice and still have rat feces all throughout our boxes.
Don’t take the unit with “2 doors”! Because THEY do not have a big door for that unit you have to pay for 2 locks
Ellen is great! She was very open to answer any of my questions, and thoroughly explained everything! I’ve been searching around for storage facilities in the area and this was the one that stood out to me the most so I went with it!
Ellen was amazing and very helpful! Would definitely recommend this Public Storage!!!
Ellen was helpful and informational. She the best!
Loved the service provided by Ellen! She helped me out so much with everything I needed. I'm moving across the country and need to store my stuff before I can move in. Because the moving company I'm using needed a lot of questions answered Ellen was able to provide me with all the information they needed and more! She really knows what she's doing, is very friendly, and loves what she does.
I was looking at getting a storage unit and Ellen was more than helpful. Extremely cared and very informative. She knows job inside and out.
Ellen has always been very professional. She offers a high level of quality customer service. :)
I highly recommend this facility . Ellen was great and very professional with helping me my needs making my move easy... One of the best Storage units I've ever been too.
Ellen gave excellent service over the phone and explained the E Rental process that I was having difficulty figuring out.
Ellen, the property manager, has always been courteous and helpful. Anytime we’ve had questions or needed something; she’s been there! She always has a smile, and is a joy to be around!
Ms. Ellen is God sent!! My family and I have been serviced by her for over 4 years. Even after we moved out of state she's still our go-to person in Virginia Beach for the best service!! She's very patient and always makes sure that we're well taken care.
Ms. Ellen has been a blessing to me and my family giving us great service for 4 years with no complaints whatsoever. She's the best!!
I am so impressed with the store manager Ellen she was so helpful and knowledgeable and made my situation less stressful.
Ellen has been very helpful in my storage need would recommend fully
Ellen handled a difficult situation with me transferring units (which turned into a big mess) with patience, grace, and professionalism. She is super friendly and seems to enjoy interacting with customers.