Public Storage Self-Storage Units at 1489 General Booth Blvd, Virginia Beach, VA

The public storage rep named Chassidy at the general booth location in Virginia Beach is the best rep they got. She has great customer service and she’s patient. She also helped me find the best rate’s and went above and beyond to make sure the process is smooth. I just want to say Thank you and thank you!!!

Chassidy has been wonderful to work with.

Awesome place with good prices and friendly staff. Cassidy helped me out when I was in a crunch and went above and beyond!

Chassidy is helpful and professional.

Kristen & Chastity. was very professional in great

Chasity is friendly, respectful, helpful and operates a well run location. The property was always well maintained each time I went to my storage locker. Chasity deserves a raise and promotion due to her level of professionalism that she exhibits. I highly recommend this particular location in Virginia Beach.

Chassidy was extremely helpful and great. Highest recommendation for anyone looking to store their stuff. Very professional, clean and safe.

Great experience from the start. Chassidy was awesome very very helpful and amazing. She helped me out a lot getting a bigger unit when I wasn’t happy with my smaller new one. Thanks again Chassidy :)

Chassidy was very helpful during the check-in/setup process, throughout the time of utilizing the storage facility and at check-out.

Chassidy did an outstanding job getting me set up with my unit today! Excellent company to store with

Chassidy at the general booth location was very helpful and professional. Made the entire move in process stress free! Highly Recommend using public storage!

It was a great experience, chastidy was really helpful in assisting me through the whole process

Had the best customer service experience with Chassidy!

Chassidy was very friendly, informative and professional. Thanks you

Chassidy very helpful.

Amazing service by Chassidy, felt very welcomed and helped out.

So quick and easy to reserve and rent. They text you all your info, gate code, your unit number, and the lock is already provided when you arrive to your space. The staff is very friendly and helpful. Very happy I picked this storage unit out of all the millions out there. Definitely recommend.

Friendly and professional. exceptional service and professionalism. Very helpful and keeps the property nice and clean.

Chassidy was great, very professional.

Lisa was very kind and extremely helpful.

Lisa is caring, accommodating, and amazing. Thank you for your help.

Excellent service by Chassidy!!!

Chassidy was amazing!! She is incredibly helpful !!! Will definitely be back

Excellent service and follow up

chassidy

Classify hooked us up! 5 stars!

Chassidy was very helpful and informative. She gave great customer service and a highly recommend.

CHASSIDY WAS AWESOME!

Chassidy was amazing! Very helpful, knowledgeable and knows what she’s doing! Super sweet lady and I’m so greatful to be storing my stuff here!

friendly and professional staff. we'll maintained.

Chassidy was amazing. 10/10 would come back just because of her!!!!

Chassidy is a most WONDERFUL and extremely helpful employee of this storage site!! Rain or shine, she's present with a smile!! Happy Boxing!!

Chassidy is truly a professional. It is always a pleasure to speak with someone as friendly and caring as Chassidy.

Chassidy was awesome. She us a great help and knows her job very well. She was awesome

Chassidy gave me great service , thanks

Chassidy was very helpful, she was able to resolve the problem with the insurance and everything is great thanks again for all your help Chassidy

Ms Chassidy was outstanding!

Chassidy was great. Made it painless and easy.

Chassidy was a huge help! Thank you!

Chassidy was great!

Just rented from them yesterday, and I have to give a big shout out to Chassidy, who is an amazing customer service rep! She is super friendly, very knowledgeable and can answer any question you throw at her! She is so personable and makes the experience feel like you are dealing with a small town mom n pop store, not a bigger chain business. She's great at what she does, and if you need to rent storage space I highly recommend going to see Chassidy on General Booth!

Chassidy was most helpful and knowledgeable. Truly appreciated her help in moving to a new unit. Highly recommend.

Chassidy

Chassidy

Ms Chassidy was very kind and helpful with setting up my storage unit.

Chassidy was great and helpful

Ms. Chassidy was very helpful and polite. She provide world class customer storage as they say at veterans affair. Thank you

Chassidy- very professional and helpful.

Chassidy was amazing in assisting us in a lock repair and putting a request in to help us with our rate increase. She was beyond patient and knowledgeable.

Chasity was very helpful and she told me everything that I need to know and help me get through it smoothly and it's an awesome place and it's nice and clean nice and cool you should definitely come to the public storage

Excellent service and price. Chassidy took great care of me! Just rented another unit. Wish I could give 6 stars.

Chassidy was Amazing!!! She helped me with all my storage needs. I would definitely recommend using public storage if you are in need of a storage union!!!

Chassidy was great and so very helpful!!!

Chassidy was wonderful and helped me get into a new unit quickly! Good conversation and great customer service!

chassidy

Chassidy was a really great help and super professional. Will recommend her for storage help!

Chassidy provided great service and made it easy to start renting with Public Storage!

Chassidy was absolutely awesome and gracious. Great customer service! Took care of my questions and provided prompt service and resolution! Thank you Chassidy

Chassidy provided great customer service and was very nice and welcoming. Definitely need more people like her around 👍🏾

Cassidy helped me out today she was super informative and very easy to work with.

Chassidy is such a good help and helped me rent my storage unit and explained everything in detail to me!

Chassidy was great!

Classidy provide amazing customer service for my unit. Responded quickly and answered all my questions!

Chassidy was great and very helpful! Didn’t have the unit I was looking for but found it for me and booked it. Thank you!

Great service from Chasssidy!! 100% Recommended!!!

Great customer service

Chassidy is the most kindest and utmost thoughtful Customer Service Rep I have ever met. I appreciate how she greeted me and assisted me with my storage. Love the app!

Chassidy was friendly and gave good service.

Helped me check in a day early and was super helpful, Thank you so much Chassidy! You're the best

Chassidy was very helpful with getting my rent increase delayed for three months. She is always willing to help when she can.

I just had a great experience with the property manager Cassidy at this location very bubbly person experience with the job knowledge was very helpful in helping me locate a storage unit

Chassidy always has a smile on her face. She’s great!

Chassidy is very helpful and provides excellent customer service ,she must work hard to keep the place clean and in order ,I would think she would be an asset to any company .

Chassidy was wonderful and very helpful and very outgoing , made the experience 100% better. Loved my storage as well.

Chassidy was great. Very helpful to get everything taken care of.

Chassidy, does an exceptional job there. Answers all of my questions.very plesant, enjoy dealing with her.

Even on a hot day Chassidy was so helpful! Thank you!!

Chassidy was the greatest she helped with my reservation, super friendly, directed the right way and got my storage unit today for me.

Very good customer service. Clean and clear.

Great place and cassidy is great. She kind funny a joy to deal with.

Chassidy very good customer service professional. She was fantastic

Chassidy was pleasant and made the process very easy great member of your team!

Had a few questions dropped in and chassidy helped me she was amazing helped me with all my questions the atmosphere was lovely i highly recommend this place !

Great clean place

Excellent service and response. Thank you. Chassidy was prompt and courteous.

My freind and I had a wonderful time with Chassidy her customer service is top notch

Chassidy was great she helped us in a timely manner. I showed up without notice and was done setting everything up in less tham 30 minutes.

Chassidy gave great customer service.

Chassidy was a great help ! Got me in and out with a storage unit for my upcoming deployment!! Highly recommend this location, the units were clean and ready to go !

Cassidy was amazing and such a big help

Chassid was very wonderful

Chassidy was very helpful!!!

Chassidy was wonderful and great service.

Chassity was the nicest person! Her willingness to assist me was top notch!

Chassidy helps me out tremendously. She has great customer service.

Chassidy was the best help I ever had

Chassidy is AWESOME!!! She is the representative for this location, I highly recommend this place above all others!! V/r, Andres Alvarez

Chassidy provided amazing service! The storage was very clean, atmosphere was very friendly, any and all questions were answered. I highly recommend this store!

Chassity was extremely professional & helpful. She makes coming to Public storage enjoyable.

Chassidy great service. Excellent

Hannah was helpful at Buckner Blvd and very friendly. She diserves 10 stars! Very quick rental process even for needing it at a different property.

CHASSIDY HAS MY 10 STAR RATING AT GENERAL BOOTH LOCATION

Chassidy did an amazing job helping, very good service.

Chassidy was extremely nice and helpful for my move out! Very appreciative for nice service these days! Thank you!

Drove 40 miles and arrived to find my code not working. I'm blocking the entry with a truck and trailer and no way to turn around. I call into the no touch 800 number. They say sorry, I should call their onsite manager in two days when they are back to work. The site is unmanned 2 days a week. I ask for them to open the gate and they say no. Luckily a poor guy stuck behind let's me in and then waits to let me out as a code is needed for exit as well. The next night I find a local person who provides a temp code. She tells me to try my original and I do. To make things worse the screen reads "Billy, please see manager." There is no manager for another day. I had a small window to move and this company was quick to take my money but didn't care about providing the services I paid for. The staff onsite was helpful when there but I need what I paid for when it was promised. Note, the 800 number made me pay before I could see the unit's size. Do not use this place.

Chassidy did a great job assisting me find the correct storage unit size for my needs!

Chassidy was incredibly helpful and friendly! Great person to go to for help with your storage needs.

Chassidy was wonderful!

Chassidy was amazing she helped me with all of my public storage needs!!

Amazing service by Chassidy. Great customer service and was extremely helpful. Even followed up with a phone call to check on me. Highly recommend!!!

Chassidy was amazing great service !!

Chassidy

Wonderful service, Chassidy helped us a lot!!!

Chassidy did a fabulous job of explaining the move-in process! We totally understood what was going to take place on move-in day. Shortly after our arrival she came by to check on us. She also did a little research and found a way for us to save money!!! Absolutely recommend Publix Storage on General Booth - clean, friendly, secure!

Chassidy is informative

Chassidy was absolutely amazing!!! Super helpful and so friendly! So happy that I’m renting a storage unit here.

Chassidy was a great help. Found everything I need it. Thank you!

I switched to this storage unit from Jack Rabbit Storage due to unavailability of a desired unit size. I have had many storage unit experiences over the years, from the time I was 19 until now, over 20 years later into the prime of middle age. Unit reservation, contractual obligation and payment can all be completed online. You then have all the information to go check-in to your unit without any other employee interaction. Maybe it was not clear or I missed it, but I ended up paying for a lock which was placed inside my unit along with other pertinent paperwork; which ended up working out, because the lock I had purchased was too small to work on the latching mechanism. In a day-and-age where so many employees are in a customer service oriented role and are woefully ill-equipped to service anything but their own ego and needs, Chassidy is refreshing change to the status-quo. She went above and beyond in her explanation of the facility and the contract. I greatly appreciated her attention to detail and her grace to explain it all to me as if I were the only customer, not the 100th. She was very patient and knowledgeable in answering all my questions. Thank you Chassidy!

Chassidy was amazing and helpful!!!

Chassidy was very helpful!!

Chassidy, made the process simple… well done

Great service

Chassidy was extremely helpful with her assistance!

Very good storage unit, the manager chassidy was very helpful and wonderful to talk to 10/10 recommend to go here if you need a storage room.

Cassidy provided excellent service

Our auto payment stopped due to a compromised credit card and Chassidy was wonderful and even help get our late fees removed. Wonderful service!!

Chassidy made my moving and rental process very easy! Highly recommend!

Chassidy was very helpful and patient. She took the time to answer all my questions and ensure I found the right fit unit at the price I was okay with.

Chassidy was great!!

Chassidy is awesome! Great customer service and very friendly! She will definitely help you navigate through all your questions with great detail!

Chassidy was the most helpful and awesome customer service advisor. Wouldn't want anyone else helping me!!

Chassidy was very helpful with the whole sign up process and was very informational!

I had acquired a space with PS in Houston, TX for business equipment I had purchased and I am located in Virginia Beach, VA and realized the move in date was incorrect after the fact and had movers loading equipment while I was trying to resolve this (without much progress) over the phone. I opted to go into my local PS where Chassidy not only kindly and graciously handled the issue easily and quickly. Fast forward a couple of hours and the movers are at the space in Houston and because measurements are approximate the equipment was not going to fit....I spoke with the PS person in Houston who could not seem to help me so I went back to Chassidy at PS General Booth, Virginia Beach and within maybe 20 minutes Chassidy and Ellen had everything squared away and taken care of without me having to twinkle my nose and hope I could get from Virginia Beach to Houston (1,200 miles) in 10 minutes. To say I’m grateful, is a huge understatement....and on a Sunday morning no less. Kind, professional, great listener and problem solver extraordinaire...that’s Chassidy. Hands down THE BEST customer service I have encountered in way too long! Thanks Chassidy for not only saving my day but the other folks involved in this transaction and lots of money!! Thank you! Thank you! THANK YOU!!

Chassidy was great, fast and helpful.

Excellent service from Chassidy!! Super friendly and much needed smiles in today’s world!! Thank you!!

Chassidy is so awesome!! What a wonderful and caring service provider for Public Storage!! I was way out of town and was still able to communicate with her!!! So great!!!

Cassidy was very helpful and knowledgeable about her job.

Despite many technical problems Chassidy stayed with me and completed the rental with grace and charm

Chassidy was a superb associate very helpful

Thank you Chassidy for that swift service and no hassles!!

If you're looking for a very clean, well kept, nicely maintained storage place; and one that is also affordable, and run by very reliable and customer service-oriented personnel, then don’ t waste your time driving around all over the place in Virginia Beach. You only need to make one stop, and that’s at 1489 General Booth Blvd. I gladly give this place Five Stars *****. The property manager there is a lady named Chassidy, and she is absolutely phenomenal in every sense of the word. She has that “Excellent customer service that we all are looking for these days (but seldom get), along with an amazing smile and a real sincere desire to please her customers. She will make you feel right at home from day one. I have owned a storage unit at this location for approximately 15 years, and I have seen my share of property managers come and go during that time frame, but I must admit that this lady is the very best. She is so friendly and helpful that you will enjoy the time that you spend conducting business there with her. And I love the “Smile Mask” that she wears, it’s pretty awesome and say’s allot about her as a person. You Go Girl...!!!

Very satisfied with the service that was provided.

We worked with Miss Chassidy today and she was really good to us. We appreciate her a lot!

Chassidy did a great and thorough job

Chassidy was so helpful and wonderful to work with! Recommend using this facility for any storage needs!

Chassidy was so helpful and kind with my rental experience that this is my 2nd time renting from them!

Thanks, Cassidy!!

Chassidy provided the best customer service, so friendly (loved the smile mask) and helpful with assisting me with the size of unit when I came in, as well as ensuring that I was setup in the mobile app for the keyless entry. This was the first time renting with Public Storage, and everything was so simple from online reservation, to in person assistance with Chassidy to getting everything set up.

Chassidy was speedy and awesome service thanks will use again.

Chassidy was very polite, professional and excellent customer service when assisting us in getting set up with a storage unit. She made sure we had the mobile app downloaded and were all set for the keyless entry into the gate. The facility is clean and so easy to navigate. Highly recommend public storage to anyone for your storage needs!

Excellent customer service from Chassidy at this location. Very helpful and answered all my questions we had about storage needs. Location is very clean and nicely maintained.

Chassidy was super helpful, app for gate access is convenient.

Chassidy was extremely helpful and polite while we were on site as a contractor.

Chastity was great and nice to look at also.

Chassidy was amazing! She helped me upgrade to a bigger unit. The process was very easy and quick. Chassidy was friendly, polite, professional and extremely helpful. When everything was complete she directed me to my new unit so that I can see the inside of the unit and made sure I was satisfied before leaving the property. Great management and staff at the Public Storage - General Booth location. Thank you, Chassidy!

Chassidy is always friendly & helpful! We got a great deal. Wouldn’t go anywhere else.

Chassidy made sure I was well taken care of and moved in thank you.

I did all of my paperwork on line thanks to Chassidy. She make it very easy to rent a space. When we arrived the first day, the seal was on the door and our lock was inside. I stopped in to say hi and she was very personable and polite. Rare to find sometimes. Thank you Chassidy for all your help.

Chassidy helped me pick out the perfect size unit when I came in. This was my first time renting at a storage facility and move in day was a breeze! Thanks again for helping me!

Excellent service

If you're looking for affordable, CLEAN storage in the VB area don't waste your time driving around like I did. If I would have stopped here first it would have been my only stop not my 5th. The manager Kristen is phenomenal. The moment I walked in I was greeted with a smile and no distractions. She walked me to a few of the different sizes and let me choose which would best fit my needs. From arrival, to touring the facility, to signing the contract it was 15 minutes with a key in my hand. To add the storage facility itself is spotless. 10/10.

Chassidy was amazing!!

Chad iffy is the best

Chassidy was extremely helpful and polite today during my business at public storage. She made every step of the way clear and easy for us. Highly recommend

The general manager Kristen is amazing! She helped me in a timely fashion and I was in and out within 20 minutes! Thank you Kristen for your awesome service!!

Kristen was fantastic. super knowledgeable and pleasant. I would highly recommend her and public storage for your storing needs!

Kristen did wonderful with the whole checking in process.

At this Public Storage Kristen was very helpful in finding what we were looking for and she was very courteous plus they they live on the premises. Thanks for reading

Kristen was super nice and helpful, MUST be given a raise lol

Awesome service from Kristen at this location. Very helpful and answered any question we had about storage needs. Location is very clean and nicely maintained.

After coming back from a nine month deployment, this location made getting my things out painless. Special shoutout to Alexis, who went above and beyond to make everything awesome. Love you guys at Public Storage.

I love Brenda, she is absolutely great. Awesome customer service

Had a great experience with Kristen! Very knowledgable and helpful!

Kristen was so nice and helpful!

Kristen was very nice and answered all our questions. Great service! Definitely should be queen of Asgard as previously mentioned!

Kristen gave great service!

Alexis was a Great help made our move to the area a smooth experience!!!

Cool and awesome service from Kristen! Price is very reasonable too

Kristen was Great! Great customer service! Fast and easy!

Cheapest rates around town, and Kristen did an awesome job making things quick and painless

Just rented a small unit from Kristen the property manager here! She was polite and very helpful! It’s conveniently located and fair priced ! Would 100% recommend to anyone!

Went to the property to make a payment and the associate named Bre was very friendly and helpful

I recently visited this site, the office is freshly remodeled,looks clean and updated,with new furnishings,gate controls and bathr. The manager,Kristen, is wonderful and very helpful with her vast knowledge and friendliness. I will be moving my items from another companies unit to here at end of next month. Units are clean and doors work well.

Kristen was awesome!!

Kristen was very professional and knowledgeable of the business! Would definitely recommend.

Kristen was very helpful and put me in something that I needed and not something that cost more. We need more helpful people like her.

Kristen is very informative, polite, professional, and makes your visit memorable every time. Anytime I’ve asked a questions she’s been right on top of things and made sure I was assisted. I don’t normally leave reviews but this one is most definitely well deserved. Ask for her when you visit, you will not be disappointed.

Kirsten was super nice and helpful. It was clean and well maintained

Kristen was extremely helpful very relatable! I would recommend this storage to others!

Kristen was very helpful and informative. Made the the process Swift and painless.

Very expensive and rates raised to 160 month.

Kristen was magnificent. She was very helpful, kind and knowledgeable. Great service.

Kristen is an awesome help! Got me setup quick and stress free! Will definitely recommend public storage in the future!

Brenda was amazing and lead me through a very easy process. Thank You!

Brenda was very helpful and friendly

Kristen is dope and should be queen of asgaard. Would recommend this place to everyone.

KRISTEN WAS WONDERFUL!!! GREAT SERVICE

Kristen Was the best. In and out with nothing but smiles. Looking forward to using public Storage In the future as well! Highly recommend this place!

Do they do storage unit auctions?

Stacy was amazing, please come to storage here

Stacy was very helpful with the entire paperwork and move-in process. Made everything a breeze!!!

Renting was a breeze Stacy was awesome to work with!! Would recommend others to come here and rent a unit

Kristen was awesome with helping me with my business unit. Great customer service and great prices. Check them out.

Great Experience here!

Kristen helped me out greatly, 5 star for sure

Kristen went out of her way to ensure I had the best unit for my needs. She took the time to ask questions about how much I would be storing and patiently walked me around to show me all the recommended options. First class service and facilities! I will definitely use again if the need ever arises.

Polite and professional .

Auction great

In addition to normally awesome customer service, Kristen was very friendly and easy to talk to - somehow I found myself talking about the Welsh language with her. Kristen was incredibly helpful during my difficult move, point me to the perfect size storage unit for my needs.

Tina was extremely helpful with getting us setup in a new unit! She went way above expectations to make this transition easy!

Awesome customer service by Kristen !!!!! Very happy with experience.

Kristen is very tentative & helpful.

Kristen was very helpful and professional.

Kristen was super helpful and friendly!!!

Kristen is awesome makes the auction experience wonderful !

Kristen was great she was very helpful this location is great

Kristen was very helpful finding me the right size unit for my stuff. Everything fit perfectly!! Thanks so much!

Kristen was super helpful. Awesome customer service.

Kristin is super helpful and very professional!

Kristen was great and helpful in assisting me obtaining the right size storage unit for my needs. Would rent again

The staff and service is outstanding. Kristen did a fantastic job of walking me through the rental process, discussing the available options, and showing me how to access my space. Thanks Kristen!!

Geo was phenomenal! Such great service and friendly!

Geo is awesome! She got everything ready for our move in! She is very professional and friendly. Highly recommend!

Great experience with staff, very helpful with follow up calls to assist me when I requested moving my rental spot to one that helped gain regular access to my travel trailer door. Really been friendly and helpful!

Geo the manager was very helpful and friendly. This is my first time ever renting a storage unit so i was a bit nerves but she was able to answer all of my questions professionally and gave me some advice for being a new renter I hope to enjoy my experience here Will update if I have any issues in the future but so far I am satisfied

Geo was so nice and very helpful! Great customer service!

I have been with Public Storage at General Booth for about two years now, and I’ve always been satisfied! The receptionist lady named Geo is always so kind and so helpful and she always makes sure to help you in every way she can. She really brightens your day🙂

Geo is great!

Geo was friendly and fast, received the best service I’ve ever had at a storage!! Her customer service is just on 100% and I love her energy of helping people out!! Thank you Geo!

Geo is wonderful! She is helpful and friendly. Always there with a kind word. Thank you Geo for being an awesome person. You deserve a raise!!!!

Geo thanks for all you do

Geo is a great worker her customer service was great.

Great staff! Geo did a great job helping me pick the right size unit. Thank you!

Geo gives really great customers service.

I made my reservation online yesterday and Geo was quick to call me to set my appointment up promptly. She was very welcoming and polite on the phone and even more in person. She showed me two unit's to make sure that I wouldn't get a size that was unnecessary for the amount of stuff I have. By doing that, I was able to save some money on my unit and who doesn't like to save money? I'm appreciative for her dedication to helping people. She definitely loves her job and knows it very thoroughly. Thank you Geo!

Very pleased with Public Storage. Its clean and easy to get around. The young lady working today (Kyara) made the whole process of attaining a unit such a breeze. She was on point with any and all info and her bright, cheerful smiling personality was a delight. Thank you Kyara for all your help today.

Ms. Geo is great. She is always pleasant and very helpful.I am very satisfied with my unit and the service thus far.

Geo is awesome!!!

The service is amazing at Public Storage. Geo calls and let's us know anytime we need to know something. She is always helpful and so polite. She was so quick about helping get a unit quickly. I recommend her to anyone.

We had a very nice experience moving in! Geo was sooo nice and very helpful & knowledgeable for mine & my hubby's move in. She's really greets you with a SMILE on her face.... over the phone when you're first introduced & when you walk thru her door. She's Just what we need during a stressful day....Very Positive & Happy! ☺☺👍

Geo was amazing! She made signing up easy. You can tell she’s takes pride in her work and cares about her customers! Thanks Geo!

I was helped by Geo and she gave me the Best service i have recieved since moving to Va.Beach. When i came to rent a unit my day was upside down, but when i left after talking with her and the sevice she provided i felt a big weight lift of my shoulders. She was great and made me feel welcome. Thank you Geo keep up the Great Service!!!

This location has a very professional and courteous manager who is always ready to handle any problem with a smile. Geo has gone out of her way to make us feel more than just a number or code. She promptly returns messages and assists in anyway she can to make for a convenient visit.

Excellent customer service this morning. Got me transferred from my old unit into another so I could save a little money. Very nice and accommodating manager. Will recomend

the best place ever Mrs geo was the best person. she helped me out through the whole process. I would recommend friends and family to see her.

Unfortunately, I have to retract my "great experience" post from a year ago because after having been involved with rentals at this facility for over 10 years(ex. my kids, my wife, my businesses' units) I had NEVER had an issue with anyone there until this new manager, "Geo" began working there. I am not sure why the old manager is no longer there but PS has made a catastrophic error in judgement by replacing her with "Geo". Every time I come into the facility, Geo finds her way into my personal space for some unnecessary reason. I have never left any paper, destroyed any property, broken any portion of my unit, never even had an issue with my unit and MY ACCOUNT HAS ALWAYS BEEN ON AUTO-PAY so there has NEVER been a need for her to even do more than wave to me through the glass office space. I had merely had enough this morning, as I was forced to defend myself against the racial tension that I felt when I came on the premises to visit my unit. I have witnessed numerous Caucasian tenants inside the facility and have NEVER seen Geo as much as speak to them, however, immediately upon my arrival, I am confronted with some sort of issue by her. ENOUGH ALREADY!! I moved my wife out of one unit (same size I might add) and into an identical size unit for myself and brought the same exact lock that was on my wife's unit and locked my unit that Geo rented me...Geo made her way to my unit and put a Public Storage sticker on MY LOCK!! (after she tried to sell me a lock and I Declined) That is my property and she had no right to put a sticker on it. The previous manager never put a sticker on it and never accosted me upon my arrival to the facility. GEO NEEDS TO GO! I will tell everyone I know not to enter into an agreement at that facility. Public Storage as a company is fine.

Geo

I really appreciate Geo. She is very helpful to me and is very professional. I have been renting at this particular storage location for a few years.

Geo was very friendly and helpful! Great rates here too.

Geo was very informative, extremely polite & very professional, I would definitely recommend this location & business to anyone who needs a storage facility.

Geo very professional very polite and bery helpful

Tina M. was very detailed about my unit and all the materials that I might need to properly store my belongings.

Geo was awesome. Great customer service.

Great customer service! Everything is done in a timely matter, auto pay is very convenient for keeping my stuff here on deployment. Ask for Geo for any help or concerns!

Geo is sooo helpful and professional....great personality and great service

Geo is amazing. Her customer service is great. She is helpful with everything I needed and she's extremely welcoming. She explained everything that I'm paying for and helped me get a great deal on this storage unit.

Geo was great. She was attentive, caring, and eager to ensure that I got just what I needed, and nothing more. I highly recommend this establishment!

Geo was very helpful knowledgeable very personable. I would suggest any one need storage go and see her.

The prices are very reasonable

Geo was very helpful i really appreciated the amazing customer service she worked with me and i am super thankful. This would be the place to go also very affordable :)

Geo is a shining star, her customer skills are superb. Always greets with a smile and helpful hand.

Geo very good costumer service.

Thanks to geo for the great service.

initially I was satisfied with getting a unit here and now that I've been here for about a month I realize that they do just the minimum on everything. What I mean by that is there's usually only one person that works and they're not always in the office. There will be a note on the door saying I'll be back in 2 hours. So if you need to talk to them about anything or rent the unit, it's not going to happen. If you call the phone number for the address you end up getting rerouted to a 1-800 service or you have to make an appointment. The person on the other end of that line doesn't know anything at all about what's happening at the location you're trying to reach. Furthermore there are no cameras on the whole site and all of their smaller units are constructed of the cheapest finished sheet metal you can find period I came in today and one of the units had been broken into because the metal is so flimsy that the door was just pulled open it looks like. Not really impressed. Update: Geo works there now and she is awesome. She will help you with anything at all when she's there. Hallway 5x10 units are ALL still VERY easily broken into. They won't fix them. Oh and the gate has been opened for roughly a month now, WIDE OPEN. Yet another thing needing attention. Will post pics soon.

Very friendly and Geo, was a great help! All my needs were taken care of.

Geo was very helpful accommodating my storage needs.

Storage was good

Geo is absolutely wonderful! She is so friendly and accommodating. Definitely a professional in customer service!!

Geo give a great customer service today

Geo,has excellent costumer service skills. Sge is very helpful. And an outstanding employee/propertu managet

Mrs. Geo is the greatest! Very professional and polite. She always goes above and beyond than what is expected! ! So glad we made the decision to use this location! Thank you Mrs. Geo!

I had grate customer service from Geo

I absolutely love this location! Geo was such a great help and was so chivalrous to my family. She helped by giving us a great unit to fit all of our needs! I highly recommend this location and ask for a woman named Geo!

I found myself suddenly with no home, no job, and maybe 1/8 of my belongings left intact after hurricane Irma visited us in Florida. I came to Va Beach, where I grew up, to try and start over. Ms Geo was extremely helpful in accommodating my storage needs. Absolutely the best price in the area for the size space I needed. Thank you for helping to make the transition easy and pleasant. Highly recommended!

Kristen was excellent! Very knowledgeable and helpful! Amazing customer service!!

Geo was very helpful and detail orientated, amazing experience.

Close so I can get what I need when I need it

Geo was extremely professional and helpful today! I highly recommend this place for anyone looking for storage needs!

Anthony was prompt, punctual and had me signed up in under 30 min. Highly recommend them.

This is a great location with friendly and helpful staff. The storage unit was clean and easy to access and all for a great price!!

Mrs. Geo is wonderful. Helped me thoroughly and helped me with figuring out details with payments. Great customer service! Thank you Mrs. Geo!

Awesome custom service. Thank YOU GEO your amazing

The customer service here is absolutely wonderful, every time I've been in they've been super nice and super smiling! Everyone who works here is extremely genuine, and absolutely wonderful!! (:

Geo was a great help to me. Quick and made my move in smooth and effort less.

Geo gave me a great and terrific customer service on this very hot day. I appreciated her assistance.

Geo is great - so helpful!! Definitely recommend her General Booth location- very informative & had me set up in no time. Great location!!

A BIG Thank You to Geo at General Booth Public Storage for always being here to help me with my storage needs.

Goe she is a best employee and customer service she's a sweet lady rent al unit here :)

Geo is a great help! Awesome customer service and good time management. We finally have storage!

First of all, the prices are economic! We were very pleased with the easy process and the unit space itself. Bethany was very efficient and kind. Lovely person. If you ask me, she should be the queen of England. No but for real, the treatment was great. She took care of paperwork and gave detailed info within decent timing. Thanks!

Cydney gave great service! I would recommend her to everyone!!

Anthony provided outstanding customer service! He provided a great overview of the storage facilities, made the lease process understandable, and ensured we understood the facility's responsibilities and customer responsibilities. I'm glad we found this storage facility!

Anthony was great :) Very bubbly and kind

Very good customer service. Manager was very helpful in helping me pick the right unit for my needs and helped me $ave.

More than awesome establishment with a great staff. Very very helpful and caring. Will be using this location again in the very near future !

Very helpful

Love this place! Awesome staff. Bethany is always helpful when I have questions about the unit!

Bethany was great! Super friendly and attentive to what my needs were. Speedy service!

Bethany was a great help and this facility has always been helpful and convenient.

Bethany was very professional and helpful. Made the process to rent a unit pleasant.

The staff was very nice and helpful. I needed a larger unit and they upsized me quickly. The prices are great and they property is clean. I highly recommend this property.

Julisa was very friendly and helpful!

At first we thought they was a good place, clean, cheap, well secured. Well what they don't inform you is periodically they raise their price up and when you ask about it they say it's not their fault you didn't recieve a letter in the mail. Then you get a different person every time you go there, it's never the same employee, when go to the site there's always a sign on door be back in 15 min (we waited 1.5 hours for someone). Then they tell you they can't pro rate your unit if your moving out or wanting a bigger unit that you would have to rent the bigger one (pay for it) and still pay for the month for your other one. Also don't be late on your rent because if ur behind and go to catch it up with the next month they charge you double late fees even after you made pervious arrangements. Then we ended up with water damage to our items and we noticed it as we was moving out and told them and we get there's nothing we can do now your moving items out. Don't waste your time on that place. Unless they get employees who want to do their job. Not hang with the grounds keeper in a unit and come out fixing their clothes.

Julisa was very nice.you walk in and she greets you with a smile and makes you welcome

Julisa was great I definitely will recommend to anyone!!!!

Brenda, the manager is so super cool and was EXTREMELY helpful! I cannot emphasize extremely it enough. I mean Brenda is the best at what she does, she is definitely a people person and most certainly wants to please the customers. I would definitely recommend Public Storage to anyone who needs a place to store their belongings for in between moves or when on deployment when in the military, college students, etc. Public Storage is where it's at!

Brenda was very helpful and useful in a scenario that was life devastating...thank you Brenda!

Brenda is phenomenal!! Keep up the good work!!

Brenda is the best! These guys are really laid back and the units are nice :)

Brenda was awesome.! She helped me get a storage for myself with great rates. Showed me the space available the very first day and rescheduled my appointment. Genuinely a great person to talk to. Never felt like she ONLY WANTED TO SELL.! Thank you, Ms. Brenda.!!!!!!

Brenda is amazing. She was very pleasant, helpful and engaging. I'm very pleased with the service I received.

Brenda at PS Unit 20140…………. “Simply Awesome”. “Quantity does not equal or out- weighs Quality”. No matter how big or fancy a company or organization may be, quantity cannot and does not take the place of quality. And I can truly say without any reservation or hesitation that your new employee “Brenda” at your Public Storage Unit Number 20140, located at 1489 General Booth Blvd, in Virginia Beach, VA definitely provides the customer service and maintains that kind of “Quality Service” each and every time I stop by and step into that storage facility. Her superb one on one customer service is consistent and also very obvious for all to see, it is what I have come to expect from her on every visit, and needless to say, she has never let me down. I have been a customer of this particular Storage Unit for 10 years. I first opened my account and rented my unit in July of 2006. I have seen 3-4 managers of this facility come and go. A sweet lady named Pamela was among the best ever; but recently I have had the personal pleasure and privilege of doing my storage business affairs and transactions with this extraordinary new person named Brenda. I have been thoroughly impressed and captivated by her pleasant personality, and helpful demeanor. She possesses a calm and easy going personality, and an honest and genuine desire to help and assist me and all of her other clients in every way possible. She is always polite and courteous, and has a natural upbeat and energetic nature about her. Her professionalism, and service oriented skills, coupled with her knowledge of storage matters, procedures and guidelines are very impressive and noteworthy. Over the past three months, I have had the opportunity to see and observe her for myself and see how she treats and personally reacts and attends her customers. My recent observations of her while at work has proven to me that she takes her job very seriously, and that she will bend over backwards to help, aid and assistance any of her customers and clients. She is by nature a “People Person”. And I really admire that about her. Her interactions with me and other customers are quite remarkable, and very noticeable. She represents the Public Storage Organization “Superbly”. She has helped me out in several difficult situations involving moving to other units with the storage area, telling me about new promotions and pay options, and helping me set up my move dates, making sure that everything went according to plan. Her willingness to help and assist her patrons is noteworthy and flawless. She possesses those unique and special traits and qualities that big businesses’ and other institutions want and desire in their employees, but seldom get. The commitment, dedication and professionalism that she shows me and the other customers on a regular basis are a trademark for her establishment with Public Storage. She is a very valuable asset to the Public Storage Franchise, and a tribute to your Organization. And that is why I say that Brenda is simply awesome!! Mr. J. Stokes (A very Happy Customer)!

Staff is very friendly and helpful! Very pleasant experience renting at this location!

Very helpful and polite and welcoming .

Brenda is very nice and helpful. Great customer service.

Brenda was a huge help!!!! Stayed open just so I could view the location and gave a lot of helpful tips to keeping my couch in good condition.

Most of these "5" star reviews are made before or right after renting their units! They give out a card that says to rate them 5 stars on Google! Do not rate them until you've had a chance to see their lousy customer service. I've had numerous issues with this public storage. Lots of spiders and bugs, sap or sticky goo dripping from the ceiling onto my stuff, weatherstripping in the door gone and not being repaired even on vacant units. If you get a discounted unit online or bought your unit online they WILL raise your rent to the normal price after a few months and tell you it's just a normal thing they do after awhile. Just beware and don't rate them a 5 just because they want you to, give it some time then rate them.

Jeanene was fabulous, it didn't even feel like a business meeting. So was so helpful and nice. Great afternoon.

Julisa helped me with a storage unit for mine and mg husbands truck. She did such an amazing job. I felt so welcomed on the phone in when I came in. I would definitely suggest to others to come to Public Storage to hold their items.

Jeanene did a fantastic job. Smiling. Took me before my appointment time. Very friendly and knowledgable.

I am impressed with the service here! Dana did exceptionally well aiding me in my quest to find a unit. The process was thorough and rather quick and I'd like to say thank you for great experience!

This place has very reasonable prices. Dana provided a truly exemplary customer service experience and I have no reservations about recommending her to others for their storage needs. Very courteous, outgoing, positive,knowledgable, and accommodating. 5 solid stars

I was in a hurry to get my movers to a place. Dana was quick to help me. She was running back and forth from her office to my location making my experience easy.

Overall a very pleasant experience renting a storage unit at this location. Dana was very helpful by quickly taking care of the paperwork and showing me the unit I would be renting. I wouldn't hesitate to recommend this place. Thanks! Bill

Dana we extremely professional and got me the best deal possible for our storage unit... I'll continue to recommend Public Storage to friends and family in the area. Completely happy so far with the service.

Dana checked us in here, was super nice and explained everything. Place was easy to find. Rates were very competitive.

Dana was a really big help!!! Thank you Dana!!!!!

Dana was a great help when receiving my storage unit. She helped me pick out everything I needed to successfully move. Very thorough in her explanation of all unit details. Thanks Dana!!

Dana the property manager does amazing job and is so nice everything was perfect. Grounds and unit are clean, the office is very organized and professional. Top notch property. Highly recommended!

Pamela is awesome! Best customer service. She made the process simple, friendly, and she was a great help. Would recommend this business to others

Pamela was very helpful and entertaining. Awesome place to store stuff.

Pamela is such a great help and always a pleasure to work with. I rented a unit a year ago and came in to switch to a smaller unit since I no Ionger needed a huge unit. It was a simple process and she would check to make sure the move was going smoothly. I've never had a problem and they're quick to help if there's an issue.

First time ever owning a storage unit. Front desk guy was very nice and explained everything to me. Facility was clean and I feel good knowing my belongings will be protected.

Pamela is such a lovely person, always so helpful.

My wife and I are considering getting a storage unit. Pamela was extremely helpful and answered all of my questions. She's quite pleasant and friendly. Just wanted to let you know Pamela is top notch! 😊

My experience was amazing!! Mrs. Pamela was the sweetest woman I've ever met in my life! If you want storage especially military like myself, definitely come here! Excellent service!

Great experience. Got a great price on a larger unit than I had initially reserved. Pamela was super nice, helpful and even cancelled a meeting she had to meet with us at the time we needed. The property is not very large so navigating a 26" moving truck through the corners is tight but can be done.

I just moved in to public storage it's really clean. Pamela is great, she provided great customer service with a great southern accent.

Pamela was very accommodating and informative. John was prompt to respond with my online reservation. I am pleased with the customer service and friendly attitude of these 2! Thanks Guys!!

This was the easiest experience we've ever had in renting from a storage facility. We were moving across country and had some items that wouldn't fit in our new place, so I began looking around for a storage center. Having dealt with Public Storage before, I knew I preferred using them for my belongings. We've come to expect great service, a clean storage space, and safety for our things from this company and this location was no different. Pamela was so friendly and helpful! She explained everything to us and helped us rent our unit and get in and out quickly. She certainly made us feel welcome to our new home in Virginia Beach and I am 100% positive that she'll be there if we EVER need any help or have any concerns. This has been an even better experience than our other 5 star experiences with Public Storage. Thank you SO much, Pamela and Public Storage!

Stopped in to get info for my mom and the manager Pamela was such a joy. She greeted me with the most pleasurable greeting I have ever received. She is very knowledgeable and very professional. She showed me several sizes even though I had no idea what my mom would need. She also showed me was to stack moms things and recommended things to protect moms stuff. I wish I could have bottled her up and spread her enthusiasm all over. I had been driving around all day and I am convinced that my last stop was Public Storage. No need in searching any more. Mom and I will definitely be renting here soon. Thanks for the great info Pamela.

Pam was extremely helpful setting up a storage for my mom. She even noticed we did not latch the door properly and called us immediately so we could take care of it!

I was pleasantly surprised by the welcoming environment and personable staff. I highly recomend this location ! It's clean , safe and easily accessible! When you go in talk to Pam! She really took her time to make sure my family and I got a fair price and exactly what we needed !

Pam was very helpful and easy to talk to.

Super friendly, clean, and organized!

Great place, Pamela was incredibly nice and very helpful. Easy setup and good units

Pamela is such a friendly & informative person. She makes you feel at home and welcomed. Great hospitality. Would definitely recommend you to deal with Pamela.

This location is great!!!! Pamela was such a great help and super friendly. I felt like I was moving into a new home and it's just a home for my stuff for a while! Pamela is great. Highly recommended.

Pamela was awesome and provided me with awesome customer service!

Pamela was very helpful and very courteous. It didn't take long for her to get me set up and give me all of the pertinent information. A great combination of attention to detail and speedy service. I highly recommend the Public Storage at General Booth Blvd!

Amazing service, Pam is absolutely great and will help you with anything you need! I'll always come back here!

Pamela was very nice and was very helpful! I'm very pleased with the prices and location. Thank you so much!

Pamela is very helpful and professional. I was very impressed with her outgoing personality and knowledge. I will definitely keep Public Storage in mind next time I need additional storage.

john is awsome he went above and beyond my storage door was off track he fixxed it in no time.

Pamela is amazing! She was really nice when I called to get rates, and when I showed up to rent a space she was friendly and had answers for all my questions. Love her!

Pamela is one of the most professional and personable people I've met in this industry. Between her sweet southern drawl and great attitude is a customer service example that others should strive for. She answered all my questions with quick real answers and made sure all my items were protected telling me about insurance and spare boxes for sale. This company would be lesser without her.

Excellent service and excellent price online. Pamela is very knowledgable and friendly. Made the rental experience easy. Thanks.

Nice Place,Price and Service. Thank you Pamela

I want to say thank you to Pamela, the Manager. She is always extremely helpful, always professional, friendly and goes above and beyond for her customers. She's a definite asset to Public Storage. Thank you for being so pleasant and doing it with a smile. Sandy Kendle

Great customer service !

Pamela was very helpful with my boyfriend when he went up there to acquire about the units. She was still helpful when he called and had more questions afterwards. It's nice to know there are still people out there that are willing to help without huffing and puffing about it.

Needed some quick storage nearby. Went into this office and met Pamela. She was extremely helpful and worked with me closely to get the size I needed. She explained everything thoroughly and I was set up in no time. A wonderful experience working with Pamela!

Pam was awesome and very friendly

Great service :) Pamela front desk is very welcoming :) highly recommend!!

Great location - quick and easy access and staff is very helpful! Highly recommend!

Pamela is great! I am a second time customer at this location. She really cares about her customers. Property is clean and the prices are great too!

Great location close to home. Pamela is very friendly and the process was fast and easy!

It was great, fast, and hassle free. Everything I want in a business!

Pamela in the office is friendly, knowledgeable and always willing to help with whatever we need. The lot is always clean and well lit. Can't say anything bad about this location.

Awesome service!

Pam was awesome. After we weren't sure what size unit we needed, we read her our list of items and she took us to see the unit that she felt best fit our needs. She didn't try to sell us on the biggest unit or space that we didn't need; she just made sure we were taken care of and happy when we left. Prices are very reasonable and they usually have online specials. Great place to store your stuff.

Pamela was more than helpful when renting a storage unit this last Sunday. You can tell that she loves her job and truly cares about the facility and making sure you are taken care of during the moving in process. Her personality and welcoming attitude after my three hour drive was much appreciated.

It was great I was originally was going to go with a local business, but the local business was not open, so I found public storage with better office hours. It was also cheaper you can pay 23 bucks for your first month and not be held into a contract it is month to month which I love. Staff is good too. But, save $$$ and buy your own lock.