Public Storage Self-Storage Units at 854 Widgeon Road, Norfolk, VA
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
5'x10'Online only price$ 50/moSmall 5'x10'
$ 50/mo $67Best Price Label
- Outside unit
- Drive-up access
5'x10'Online only price$ 52/moSmall 5'x10'
$ 52/mo $69Best Price Label
- Inside unit
- 1st Floor
15'x5'Online only price$ 77/moMedium 15'x5'
$ 77/mo $102Best Price Label
- Inside unit
- 1st Floor
10'x10'Online only price$ 89/moMedium 10'x10'
$ 89/mo $118Best Price Label
- Outside unit
- Drive-up access
10'x10'Online only price$ 91/moMedium 10'x10'
$ 91/mo $121Best Price Label
- Inside unit
- 1st Floor
10'x10'Online only price$ 114/moMedium 10'x10'
$ 114/mo $152Best Price Label2 units left!
- Climate Controlled
- Inside unit
- 1st Floor
10'x15'Online only price$ 133/moLarge 10'x15'
$ 133/mo $177Best Price Label
- Outside unit
- Drive-up access
10'x20'Online only price$ 135/moLarge 10'x20'
$ 135/mo $180Best Price Label
- Outside unit
- Drive-up access
10'x30'Online only price$ 174/moLarge 10'x30'
$ 174/mo $231Best Price Label
- Outside unit
- Drive-up access
10'x20'Online only price$ 188/moLarge 10'x20'
$ 188/mo $251Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
Nearby Self-Storage Locations
Resources from the Help Center
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Here's what you need to know to make the process as smooth as possible.
Norfolk Storage Units by I-64
Norfolk self storage units are located by Tidewater Drive, right near the Virginia Department of Motor Vehicles. This rental storage facility boasts both indoor and outdoor storage units, as well as a manager who lives on-site.
This location is ideal for residents of nearby Fairmount Park, Lakewood and Norview, and anyone living by Chesapeake Boulevard.
Just off I-64, the facility offers drive-up access to units in a variety of sizes. Clear out a home with one of our massive 10x20 storage units, perfect if you have just sold a property or simply need to store its contents ahead of an extended trip or deployment.
Just want to use your garage again? We get it: store that sofa and other furniture in a 10x10 storage unit. Or go for one of our 5x10 storage units, big enough to store all those old boxes you have stuffed in the closet.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 696)
Very pleasant staff, service and assistance five star and the Lady y’all have with the Freckles ❤️🤞🏾 I think her names Ms. Gladys she must have been referred to you guys by Jesus himself extremely beautiful spirit and just all around you ask me.
Had a great experience at public with Gladys, very knowledgeable and persistent with helping and giving me advice and information to make the best choice on my unit.
If you're looking for a storage unit use these guys. They advertise exactly what they say not like other places who bait you in. Gladys helped me find the proper unit for the space I needed and provided top tier service.
First time using this place and had a great experience. Brittney helped me out and gave us great customer service. I would definitely use them again if needed.
Brittney was so much help to me and my friend with getting our unit. Nearly sold me everything in the store lol but definitely was great help to me with my unit today.
Brandon and Brittney were an amazing help. Definitely recommended
Gladys and Brittaney are wonderful.
Gladys and Brittney are awesome love the service
Needs better rodent control.
Reserved a storage online at a good rate and had to go to the office to finalize the reservation. Was greeted by a lovely lady Karen and she made the final process a breeze. Would definitely recommend this place.
Gladys was amazing and so helpful!
Leaking roof caused major damage to stored goods
Brandon and Tammy has the best service I ever had great job
I love Gladys, she's always helping me when i have questions and takes the time to go above and beyond to satisfy her customers. I have been with you guys for about 7 years and she is the main reason why im still at your location on widgeon road as there have been some bad experiences that she has helped me rectify and her customer service and personable touch is an asset to Public Storage. She's a keeper. Thank you, Steve. F
Went in today and I have to say Mrs.Brittney Woods was very professional and helpful. She answered all my questions
I moved to Public Storage 3 yrs ago from another storage co.that had a mildew issue. Monday 6-19-23 I went to get items out of my P S unit to find rat droppings all over my stuff and other damage the rats did. I paid extra for insurance but found out from the claims department at Orange Door say that the most you can get is $250. I have a sofa, dinette set, books, movies, etc. but the most important stuff is my late husband’s clothes which I had planned to make a quilt out of. The latter is the most heartbreaking. How will I replace my items with $250? Really? I pay $150 each month! Destruction of property is worth more, especially since P.S. is aware of the rat problem. I met a friend of a friend that this happened to as well. Shame on P.S. for not disclosing this info. I would have stayed at the other storage company and dealt with the mildew.
Gladis and Brittney where wonderful very professional and clean property and appreciation all their help
Gladys was great and friendly. Helped me get a new unit.
Brittney was so great helped me and my husband and was very patient very lovely lady
Brittney was so nice and sweet and very professional love the service she gets a 100/10 awesome employee
I so love the amazing friendly service I receive each and every time I visit public storage on widgeon rd. I met the incredible singing Brittney . She has the best customer service! As ALWAYS Gladys is phenomenal I get excited to experience her positive energy. I’ll definitely continue to recommend this location to friends and family. Your Team Rocks Gladys and I truly appreciate all you do !!!!
Gladys is very professional 💯
What an awesome experience Gladys went above and beyond! Gladys gave my husband and I AMAZING Customer Service, and in this day and time that truly is hard to come by. Thank you Gladys for being so Awesome and helpful every time we had any questions or needed assistance. We would recommend Public Storage on Widgeon Road, for short term or long term storage! Thank you again for making our experience smooth. Erin and Clyde Zauner
Gladys was excellent i really appreciate her help! Her professionalism was above satisfactory!!
Extremely helpful location and I don't even have units there! Very friendly as well.
My Big problem comes from the fact that I had a reservation and they said they would call me and I didn't hear back from them so when I showed up with a load of stuff to open my storage unit for a unit that had been priced at $126 a month suddenly was $175 a month I'm the disabled veteran I live on disability less than $1,000 a month and that would take $51 a month well 49 $49 a month out of my mouth or my bills and I can't afford that and the fact that it changed that much in a week I don't want to rent there I'm that life storage now $88 a month for the same size storage about three blocks away
Love it !!!!!!
I wish I could give this place 1 star. To pay something monthly to secure my keepsakes, furniture and items of sentimental value and open my unit to it being destroyed, moldy, feces, boxes ripped open by rats. Where is the pest control ? ??? And I’m sure Gladys had no ideas that there was a rat problem… (sarcasm) after she sounded so surprised and asked what unit I was in. I can’t believe the property manager is not aware of a pest issue, but there are numerous rat poison boxes. Unbelievable. I will never do business with public storage again. I am devastated. Losing all of my furniture, and items from my grandfather before he passed
I had a huge problem that most people would have flipped out over, but after dealing with the manager, Gladys, she did everything in her power to rectify the situation! She kept me as a customer & gained a new allegiance with me!
I want to thank Miss Gladys so much for her amazing efforts as a property manager at public storage at the wigeon road location in Norfolk va . Firstly she has made every attempt to do wonderful customer service for us, I can tell she takes pride in the property. We were having some difficulties trying to get into our storage unit, and she actually was making herself available to us even though it was her day off on New Year’s day on a Sunday. She waited for us almost 2 hours so that way we could get there in time so that way she could help us with our storage situation. I truly truly appreciate her Customer Service, if it was not for her we would’ve not been able to move our stuff for another three weeks. Because of her efforts I was able to get my furniture and items out of the storage when I had the truck to transport it. Otherwise I would’ve had to reschedule a time to use the truck to get my items in the next time I would’ve been available wouldn’t of been for another three weeks. So now my two-year-old can rest easy at night with all her toys in her items in our new place. Thank you so much Gladys for all your work. The place is sparkling clean, I would highly highly recommend this storage facility to anyone. It had the best deals in the best customer service. You can tell Gladys isn’t just like regular employees, she takes pride in her work, followed up with me multiple times to let me know she was out of the office and she’d be out on property and to look for her car . Just can’t think her enough for her time and consideration. I really wanted to leave a good review for her thank you so much Gladys !
Zach was extremely helpful. Very awesome service!
Mrs Gladys was great. She's very helpful and good customer service. The facility and units are nice
Ms Glady is a lady who works here brought up in many comments, this is not due to the fact she is a good worker but rather will refuse to do the bare minimum of her job unless you write a review for 5 stars with her name is attached to it. This is direct violation of the Customer Review Fairness Act and a complaint will be filed to the Attorney Generals office at all haste
Gladys is absolutely amazing !! Her attention to details and professional customer service is A+!! I will continue to express my satisfaction to others as I refer them to public storage 😀
Gladys is the best
Thank you so much Christine and Gladys for your amazing, swift assistance with my rental. Thank you!!
She very nice well mannered excellent customer service ms.Gladys
Gladys was expedient and very halpful!
Mrs. Christine G. was amazing help today. I am getting ready to deploy and she was quick and very nice. I will recommending this storage facility to my fellow members.
Zach was upfront and knowledgeable. I appreciated his service in securing storage for me
Excellent customer skills
Zach was great
Jessica and Zach did an absolutely amazing job showing me where my unit was located, mentioning the app, and jjst having great customer service:) I would highly recommend this storage facility.
Jessica an Zack was so thoughtful thank you❤️
In and out quick awesome service!
Gladys was provided amazing service very informative and polite.
Miss Gladys Is a graceful, wonderful person to work with. She is kind , courteous and prompt to all that come into office. THANK YOU FOR ALL YOU DO.
I had a great experience with chirstine g she was very helpful an respectful
Meet the joyful new Trainee' lol Faye and Gladys is as fabulous as usual thank you both for always assisting me with my storage needs.
Great customer service. Very knowledgeable and friendly.
Customer Service Supreme!
Gladys was amazing and made the process smooth and easy! Update after checking out of my unit (2 months later): Gladys helped me close out my storage after two months and she still has amazing service and as sweet as ever!! Thanks Gladys
Gladys is the best! She is always friendly and smiles!
Jessica had great service and was very friendly and helpful. She definitely deserves a big raise! 😁👍👍
Jessica did great!
Gladys and new Jess are the best!
Gladys helped me a whole lot!! Excellent service!!!
Gladys is extremely professional and knowledgeable about the Storage spaces. She assisted me with an emergency move in. My family and I truly appreciate people like Gladys. I hope y'all pay her well. We need more people in the world like Gladys.
Jessica was very friendly and well mannered extremely helpful
Gladys has been the best!
Gladys was very nice and helpful thank you so much.
Gladys help me find the best space for my needs.
Gladys very helpful in closing unit .
Gladys and Jessica provided great customer service and made feel welcomed!
Ms. Glad ice helped me get straight to my storage room and showed me exactly house to use my lock and key. I would have been very confused without her. Thank you so much for all of your help.
Gladys was amazing and so helpful!!! Give her a raise.
Gladys a very good woman to deal with, very alert and social, God bless....still a good woman!
Excellent service from Gladys! Each and every time after years of storing here.
I must say Ms.Gladys and Ms.Nancy are the most Helpful People you can meet. I truly appreciate your help today..May God bless you both
My own customer experience with Tidewater Storage is when you are open and honest with any unforseen circumstance when dealing with your personal belongings here at their facility they really are patient and understanding yet still going by protocol they have been very helpful and understanding with my family things and us moving in and out. Thank you Tidewater Storage.
Ask for Gladis, she is such a delight, attentive, and extremely helpful. I also appreciate her kindness and note taking skills to my account.
To whomever reads this; Public Storge saved me during a hard time in my life and not only was I given a great unit I was counseled by an angel in disguise by the name of Gladys. She went above and beyond, to not only assist me, but to check up on me everytime I entered the facility. Its bitter sweet that I am finally moving but I will never forget the greatest woman alive in Ms. Gladys. Satisfied customer, Dave
Ms. Nancy provided wonderful service to me today! I was in and out in around an hour ready to go!!
Worst experience ever with Brenda
Gladys has been there for me and my roommates. Everytime we are dealing with something, Gladys is always there to help us. So many people have come and go, but Gladys is still here working hard daily for us. We want to say thank you, we appreciate Gladys very much!
I experienced many problems with this storage but management Gladys has been a huge help she’s amazing!!!!
Gladys was a great help !
Gladys solved all my issues with a unit I had
GLADYS is a very outstandting hard working women at the front desk she has helped me and my fiance out and i have to say she deserves a raise
My gf and I had many issues with this storage place. Gladys has been my saving grace. She made everything better and helped relieve me of my stress. We need more like Gladys at the front desk!!!
Great storage facility and amazing management! Thank you for your service!
🤔 Not home but next best!😁 I use climate controlled units that are definitely warm apprx 55° during winter and around 75° during summer... 🤷♀️ give or take. But clean.🧐 SOME customers pack in trash bags & store food so visually I see where that can be a problem. The facility itself one ⭐ for Working Gate (I don't allow piggy back vehicles) , one⭐ for location and well lit at night, two ⭐⭐s for the STAFF! Gladys is a friendly and knowledgeable person that takes our concerns & needs seriously. 💛🤩 I did hold back a star for the outside non- climate units in the deeps of the place. They are really old and should be rebuilt for better drainage and new doors/ locks. That little area is workable but needs updating to solidify safety for the customer and support the rest of the updated facility. (Feels like a secret passage to an off road prison camp😑🛎.) But despite the little SID from Toy Story units w/hidden doors.... IT'S GREAT! Besides...Gladys' Red Carpet customer service makes up for allll that so - GO THERE!
This place has me going through so much stuff. Roof leaks, rats. Damaged property, damaged locks, doors not opening properly. And throughout the entire process GLADYS At the front office has been my saving grace She has been there since day one for 2 years now and every problem I have GLADYS is right there in my corner assisting every step of the way. GLADYS is a very hard worker and has made every bad experience better with her kindness.
Gladys was amazing ! Very professional and sweet.
Very easy and fast process. Ms. Gladys was very helpful and knowledgeable on what size unit I would need and followed the proper steps to make me feel comfortable about my purchase. I will be back in the future if need be!!!!!!
Gladys best customer serviceGladys best customer service I ever had
Gladys provided great customer service. I will definitely recommend services at Public Storage.
Ms Gladys was very polite and helpful she made sure everything we needed was taken care of and that we understood all policies with the company. She answered all questions he had which assured she knew her business. Thank you Ms Gladys!!!! We Will definitely recommend this storage place to family and friends.
Clean and air conditioned
Nancy was awesome helped me out with a unit quick and easy! 5 stars
Nancy has 5 star customer service, awsome
Awesome place! Great prices! Quick to set up and easy to access! Big help from Ms. Gladys couldn’t ask for more.
Ms Gladys is a welcome site as I am handicap and she never rushes me. My storage facility is out of town and it is a relief to be able to pay my bill directly with her and with so many customers she has not forgotten that information. Thank you for being there Ms Gladys.
Gladys was great plenty of energy and helpful
Easy access with clean grounds.
So far so good. Gladys seems wonderful!
Gladys was extremely helpful. Love the service, will refer in the future. Great customer service!
Ms Gladys was very wonderful and caring helping us as needed shes a very friendly person.
I was being forced from my home 0f 30 years and I needed storage. Already (feeling lost and confused ) The young lady at the front desk (GLADYS ) was patient with me gave me kind words and made me smile ...ANGELS are all AROUND US. Thank you Ms. Gladys and Public Storage. W Hunter
Great service! Thank you for Gladys for the amazing customer service.
Gladys was awesome and gave us lots of help.
Gladys did a great job getting things set up for us! We booked last minute and she was really friendly.
There was great service. Thanks Gladys!
Service was great. Gladys was also great.
Great service, shout out to gladys
This service was excellent! Thank you to Gladys for the speedy service!
Great public storage. Gladys at the front desk is an amazing employee; she called me personally to let me know my unit wasn’t fully secured and has been extremely helpful and welcoming. I would definitely recommend this place and will come back with future storage needs!
Gladys is super awesome! She definitely made the process is easy and answers any questions I have!
I had a great experience at this public storage. The guy Mr. Zach took care of us and made sure everything was great every time we came in to our storage. Zach had great manners and Isa great people's person. His knowledge is great in his field as well. This is the place you should store your items at because it is always being watched and protected. Thank you for my great experience with your company.
Gladys a the best ! very friendly and has great customer service
Ms. Gladys had the best customer I came across In a long time. She took the time to explain everything to me and I appreciate that. She was patient and sweet. Thank you.
Gladys has good service for consumers
Gladys has A-1 customer service 👍
Gladys is absolutely the best always very helpful!!!!!
Gladys is a gem excellent customer service!!
Gladys has the best custmer service ever!!!
Gladys has the best customer service I've ever seen
GladysWas very helpful in helping us solve our problem would recommend her for anybodyPublic StorageNeed to hire more people like herThank you Brian
Gladys was an amazing person to deal with while doing business with public storage. Very clean location and easy to access
Miss Gladys is always so great whenever I come. She gives me extra help because I’m not a technology person but she always takes her time and make sure I’ve taken care of everything the correct way.
Gladys is 100% professional, while also very friendly.
Gladys has been fabulous! Customer service is beyond compare!
Gladys is the bomb!!!
Gladys is a gem. She aims to please in every way possible to make sure I was happy and satisfied. I'll definitely be back for sure!
My unit was unfortunately infested with rats. Therefore, I cannot recommend this Public Storage location as a good place to store your belongings.
I won an auction and called the office to find what I needed to do. Gladys helped me understand what should do, showed the unit and was told rules to go by Public Storage
Gladys helped me out and make it very fast and easy
Ms. Gladys gave me superior customer service I would recommend this location. You have to meet her!
Gladys is a great employee she help me with everything have a new friend
Gladys was an absolute pleasure to work with. She knew exactly what to do in order to get my storage needs resolved.
Gladys was great I enjoy my time there she's a 5 star employee
Ms. Gladys was great thanks for all the help
Gladys was wonderful and delight to speak to. The storage space is clean. I recommend Widegon Rd Public Storage.
Miss Gladys has gave me the up most respect and customer service and she deserves a 6 star rating😉
Gladys is a superstar!!
Gladys is amazing!
Gladys ola cómo está
Gladys was so patient with us. Really great service.
Had great customer serviced and a easy process with Ms.Gladys !!!😀😀😀
12/21/21 I came to rent a unit when i entered the building i was greeted by MS. Gladys with a warm smile and hello. I immediately felt like this was where i wanted to do business. I feel as if i got the best deal possible thanks to Ms.Gladys
Gladys was a big help getting me set up
Gladys is very thorough, explained leasing agreement, and answered all questions in a courteous manner.
Awesome service Ms. Gladys
Gladys was amazing...great customer service ❤
While I like the service, I’m missing Gladys. Hopefully she will return soon.
Amazing experience, Gladys was extremely helpful and has impeccable manners. Recommend everyone to use this facility!
We work with Ms.Glady, is an awesome and highly helpful. She cares about her customers with price and to get a good storage and good size.
Gladys is a really helpful person and nice she takes care of her customers
Gladys was freakin awesome and have amazing service even after I came in at the end of the day
Gladys was such a wonderful help today. Very pleasant and positive and helpful.
My storage unit lock was cut, I don't know if the staff there stole anything from my unit but, now their about to sale my items, because I no longer live in Norfolk VA, This placed raised the price of my unit due to the fact I live in Las Vegas Nevada, and I can't get to Norfolk VA at this time but, it doesn't explain why the manager cut off my unit lock when my bill was paid, then accused myself of it being my fault.
Joe was helpful today
Perfect size and super cheap!!!!
Joe was very helpful
Professional service. Rooms cleaned as best they can be.
Gladys is a problem solver. Thank you!
Mrs. Gladys is a sweetheart and very accommodating.
Gladys help us out got a storage unit quick with no problems and checked out fast and cleared up mistakes in the system
Gladys was amazing
I had the pleasure of meeting Joseph on 8-2-21 when I visited public storage. I was a little sad that the amazing Gladys wasn't there but I guess she deserved a special day happy belated birthday beautiful. Joseph was extremely professional. He greeted me with a warm welcome assisted me with my needs smiled made me laugh thanked me for being a valued customer and invited me back. Oh and laughed at jokes🤣. It was very refreshing to receive such magnificent care once again at public storage. I will continue to encourage others to use public storage.
Unit was quite beat up but it worked out in an urgent situation. Unit appeared dry.😊
They have online auctions i won an action for $ 10.00
Gladys was Very friendly and helpful
Gladys was very helpful and thorough through the enrollment process. Ask for her !!
Gladys was awesome! She helped me two weeks before deploying and I had no issues. Would recommend anyday !
Gladys was a great help getting me setup today. Her customer service was A1!
Gladys was wonderful. Felt very at home.
Great service! Gladys was extremely helpful in helping find the right unit for us!
Very clean units, staff always friendly and willingly to help quickly.
I was having issues with payment and checking out but costumer service here was nice to me, the Gladys was nice and helpful and made it a 10 minute process
Would definitely recommend.
Gladys is one of the best worker l. have every saw in a business l fell that she is very good for the business
Gladys has been so nice!
Mrs. Gladys is an amazing worker. She is very helpful and always keeps a smile on her face even keeps you laughing when you're having a bad day.
Ms.Gladys is very professional and very eager and helpful in helping in you in any way possible
Great service very helpful Gladys
Ms Glady is a great help she always helps me and my husband with any question we have She awesome
MRS.GLDYS HAS BEEN VERY HELPFUL ALL THE TIME. AND I SEE SHE IS A PEOPLE PERSONAL, GREAT FOR COMPANY GROWTH. THANKS
Gladys is amazing! Always very professional and attentive to anything I may need! Would definitely recommend, she’s awesome and makes storing with public storage a great experience!
Gladys was an excellent help, and very patient. She is a shiny star as an employee. Kind ,and pleasant every time we have talked.
Very quick to answer very respectful. Gladys was an amazing help and quick to get us a space
This was my first time and I was surprised and how fast and easy the process was.
Gladys was very helpful!
Been storing for years.. Gladys is friendly .
Had a great experience storing my stuff here , also gladys was very helpful and made the whole process go as smooth as possible.
Gladys is very friendly and is great her customer service is outstanding!
Gladys is amazing helping me upgrade to a larger unit due to baby coming and is close to my old one for easy transfer due to the belly in the way now, thank you,
Gladys is an awesome and Highly Helpful.. She’s an asset to this company and I would follow her GREAT customer service anywhere.. Thank you for having this wonderful employee apart of your establishment. I know you will reward her for such greatness.
Gladys is the best property manager there is!
Gladys is the best property manager
Very friendly staff, clean premises and Gladys is awesome and hoot! She needs a raise!
Gladys made my moving day so easy she walk me to my crate instead of making me find it like the others Storage places I’ve had to deal with
GLADYS .. was Very well organized and letting me know what I need for my storage and very nice!!!!!!
Gladys was very professional and made my visit stress free,as moving stressful enough....Thanks
Glades was excellent and did a very good at keeping in touch with me as a possible renter. Thanks for your expertise in helping me to find a storage unit.
Gladys totally rocked! We had no idea what we were doing but she was super helpful!!!
Gladys is always friendly when I come to pay my lease and suffers my long windedness every time with a smile. It is a miracle she can hear anything after me talking her ears off.
It's been a pleasure having my storage unit here. It is a good price, the staff is great and the property is well observed for security and cleanliness.
Was a very nice facility and cheaper than the others I normally use
I was told because of so many people needing storage they weren't offering 1$ first month promotions. I asked for a 15x30 unit. I was told they had one and could give me 50%off promotion for first month. Was 147.00$ . I had no Choice and accepted it. I sent my wife to pay and sign for it. They said the 15x30 was under maintenance. But could give me another unit. My wife non the wiser accepted. We get a 10x25 and it cost us 20$ more then I was quoted for the 15x30. Because of this I had to be out of my home and we packed that unit floor to ceiling. Not able to fit everything broke many items while stacking and left items behind at our old home. I'm still waiting on the phone call back for my explanation and resolution.
Hey if you need any assistance ask. It a pleasure to know someone will help. Gladys 😊
This place is ok. I've used this place off and on for 2 years. I do like the online app. I of course prefer in person interaction but the more and more I have to interact with the people behind the counter I like the online app more. Maybe it is because they are not use to having people face to face and they have lost patience or their helpfulness , I dunno. I suggest that if you use this place have a lot of time to complete your transaction and that you have lots of patience.
Great service from Gladys! I enjoy my stay here. I'm going to tell my family friends and others. Public Sorage is a great place for your furnitue to live!
Glady’s is a wonderful helpful employee. She goes above and beyond her job to help customers. There needs to be more employees like her. Thank you Glady’s.
Greta service! Gladys was very helpful and easy to work with! Definitely recommend!
Friendly staff very helpful. No complaints at all.
Gladys you rock with your professionalism!!!
Gladys has been so helpful and friendly. I love seeing her every month. She makes me smile.
Reasonable but some units need repair
Customer service is very well organized. The computer system was having issues but the manager was doing her best to correct and keep the enrollment process moving. The facilities are clean and well lit, there were very few surprises, good or other wise. I encourage those to look into Public Storage for their storage needs and or questions.
Great facility but they have actual operating hours which means you only have access during designated hours (they close at 9). You would think that if you have a code you could get in and out anytime but this place does not work that way. Aside from the designated hours the place is fine, secure and one of the lowest priced storage facilities in the area.
Very expensive but very convenient hours and payment choices.
Mrs Gladys is a very very outstanding worker , she most definitely helped me with my services I needed today and it would be an honor if she was highly recognized in her position , I appreciate all of the help , and highly recommended ‼️😇
Is it LEGAL TO CUT OFF A FULLY PAID FOR STORAGE AND SALE THEIR CUSTOMERS ITEMS THEY HAVE WORKED HARD FOR ???
Gladys has been awesome to work with all my storage needs. She is number one when it comes to customer service. I have had my units here for 8 to 10 years and she has been the best. Thank you for all that you do.
Hours are too short no electricity only for lights
Gladys is AWESOME! Service was extremely fast and efficient!!! Thank you Thank you!
Glayds was greaaattttt very cheerful and professional
Staff is super helpful, the property is always clean and well lit. Good rates.
Special shoutout to James and the entire crew out there! You guys absolutely ROCK!!!!!
The rates continually raise and this year alone went up over twenty five percent.
I had a great experience with Gladys! She explained everything to me and answered all of my many questions. I highly recommend coming to see her.
The staff is great . Mrs Gladys was awesome . She’s the best. Please go see her !!!!!
Mr. Anton's service with helping us get a new storage unit was impeccable!
Ms, Gladys was professional and very quick with service i have no complaints!
8/24/2020 So far so good. I got a garage, set up my account, paid my first months rent, bought the lock they make you buy, and moved my stuff in. Now I will update in about 5months if I experience issues while storing.
Need battery charger just in case.
I rented a unit id say for almost a year not only was it infested with rats and they new for a fact it was. I filed a claim didnt get nothing not resolution and then they auctioned my unit i lost everything i ever owned from pictures old stuff from grandparents everything terrible place to put ur valuables they dont care nor take any steps to help
Great customer service and extremely helpful! Prices are great. Thank you Brenda!
The staff is great and the grounds are kept up. Very pleased
Brenda has awesome customer service
The service was great, at a good price. Highly recommend to anyone needing to store short or long term!
Taryn was professional and courteous. She assisted me with choosing the proper size storage unit for my needs. I would definitely recommend this facility.
Brenda grate customer service
Brenda was awesome an is always very helpful
Taryn was very helpful polite respectful help me with everything I needed i would refer her and public storage to anyone
Excellent service with Brenda
Brenda was wonderful and super helpful today!
Brenda was so helpful nice and the environment is neat and clean
Brenda and Taryn are absolutely the best I recommend renting from here great costumer service
Brenda was so awesome and so much help. Her customer service is amazing. This location is HIGHLY RECOMMENDED.
Ms.Taryn was the greatest help and super polite in my needed emergency storage!!! Made phase 1 of my deployment preps so non-stressful!!! Definitely beyond Employee of the Month!!!!!
Regina a. Brenda was outstanding with answering my question. There costumer service was great
Brenda was awesome. Super knowledgeable and extremely kind and helpful. I will be using Public Storage again. Thanks Brenda!!
Brenda is awesome and friendly ,always polite and goes out of her way to help her customers
Just got my storage today and they were very accommodating and Sybil was really patient with me and very understanding! Great customer service!
Brenda was so great and cool
Brenda is amazing will store here again nice place
Brenda is awesome and is always friendly. Great customer service
Thanks Gladys for making everything easy for me and my mom
Brenda was very friendly and helping with every step
Ruth was great kind so so helpful!! I would recommend her to everyone she new her job and did a great job THANK YOU RUTH WINGS THE NEXT TIME LOL
Sophia was amazingly helpful
Brenda And Sophia Are so nice love you guys
Brenda was super helpful! got me in a storage unit within 15 minutes!
Ruth was very helpful, professional, fast and friendly. She provided great service and explained everything to me in detail. Ruth is the best at what she does and thought she deserved this recognition.
Ruth and Brenda were very friendly. Great customer service
Ruth and Brenda, I love their customer service. Very friendly ladies
Plesent and helpful with our decisions
STELLAR customer service. Brenda went above and beyond to help me get what I need, even helping me tie a box to my car. Awesome service 10/10
Ruth was excellent to work with and very patient as I vacillated between renting a 10x10 or a 5x10 space. The grounds are very well kept and the 5x10 shed was clean when we moved in.
Gladys made the whole process quick and easy. She was able to show me exactly what I was looking for as well as what I needed to have my stored items safe and clean. I would definitely recommend storing in climate controlled storages. I found it clean with plenty of space to store items to fit a one bedroom apartment.
Ms Gladys did a awesome job with her consumer service 💗
Great service and plenty of help figuring it out with Gladys.
Gladys was very helpful.
Gladys was extremely helpful. She was knowledgeable about her job and helped me save money
Gladys was amazing today , great customer service and all around she knows her stuff ! Very patient and would definitely recommend her to anyone that’s looking for a storage unit .
Glagys was EXXXTREMELY helpful with explaining information about which unit to downsize to, proper procedure, & correct payments going forward. Thank you
Awesome and quick service by Miss Gladys
Ruth provided excellent customer service!
Great customer service😁
Miss Gladys was super helpful in answering, quite literally, every question I posed. This was my first time renting a storage unit and she made the process much easier than anticipated. She made a suggestion that the smallest unit wouldn't suit my needs, so we went with a larger unit. I'm very thankful for her expertise.
Glades was so helpful finding us the right size space and proper materials we would need, definitely going to be here a while
Very quick and easy to get set up. Very friendly staff, thanks Gladys!
She's cool, she went out to help us even it's cold.
Units have broken entry doors, said they were going to replace padlocks with cylinder locks, held my key and stuff hostage for a week. Never did replace locks, but allowed God knows who access to people's stuff. I'm looking for another storage facility.
Gladys was very helpful. Definitely recommend to anyone!
I really love the that Gladys is very friendly and positive every time i visit i love her energy!!!!
Ruth is a outstanding lady she's awesome to work with very nice person loved my experience there
Treveies had very great customer service, very satisfied
Organized, understanding, and patient Thank you Gladys and Ruth
Came in to check out a locker I reserved online and Treveies showed me the locker, got me all signed up, and answered all my questions in what seemed like just a few minutes.
Treveies was a great help and was very informative. 10/10 would recommend
Treveies was amazing and she was very helpful. 10/10 would recommend.
Izzy, was very experience and knowledge of her job, and very nice in helping me with all the stuff needed to accomplish my golds in getting this unit for my car storage, and helping out so very much on few problems i had with my cell phone, thank you do much for everything and I highly recommend her for a high position in her working area. Thank you Ms. Izzy
Treveies very professional and helpful , she took the time to show me a unit that was best for me .
Treveies was very professional and nice .
Treveies helped me to get my email and password set. She was patient very friendly and took time in between assisting other customers. She understood my frustration in trying. Please keep people like that with the company. H04
Very helpful even as busy as she was! And got me a good rate! Very nice and friendly! Go see the girls treveies and gladys!
Izzy and ruth, are awesome, they made sure I was satisfied with the amount money I had to spend. They were also knowledgeable about their work place of business and they were very entertaining.
The storage facility is clean and well maintained. Then employee Gladys is very friendly and she was happy to help my find a storage space for my motorcycle. The smallest storage she showed my was good for my needs but the storage door wouldn’t fit the front fairing of my motorcycle, so she was happy to offer me a bigger one 10x10 with a huge discount which I accepted. Back in the office the whole process was straightforward and smooth and one back home she sent me all the paperwork I signed by email. I definitely would recommend this storage.
Gladys and Izzy were super friendly and helpful throughout the whole process 10/10 would recommend
Izzy helped me find the right size storage unit, was very kind and straightforward, and answered all my questions.
Very happy with this unit space. Gladys was very helpful in finding the right unit size for what I had to store. I like that it is climate controlled so I can work inside without sweating to death!
Gladys was very helpful. Along with her coworker .They made sure I got the right size unit .and a good price .They both made sure I was very happy .The building was conditioned and clean
Gladys provided me with great customer service. She answered all my questions.
Great customer service
I absolutely love this location, the staff is friendly and Gladys is a rock star! I would recommend this location if you want stellar service and knowledgeable staff! This is the Best Public Storage I’ve been too, period!
Great Place .. Gladis was very helpful and friendly.
Marla is great and very professional. They are being remodeled and it looks great
Gladys was such a great help! Really appreciated the call before move in to have everything set up beforehand. She very nice and made the process go by quickly.
Always gave me great service
I came to the location on Widgeon Rd. Gladys was very helpful and informative. The process was short, but with the help of Gladys it was very resourceful. I recommend this site to anyone looking for a storage unit.
Gladys was so helpful and friendly with getting my storage unit even when I showed up 5 minutes before they closed.
I've had an awesome experience with Public Storage
Gladys was very helpful in getting me set up with a storage unit.
I love public storage. Since i have been using them to hold my belongings, they have been very helpful. Ms. Gladys has been such a great help. If I have ever had a problem she has went above and beyond to make sure she could help and resolve the problem.
Great experience very professional and speedy I love Gladys customer service
Karlee was the bomb! She is a outstanding young lady with a great personality! GREAT PERSON!
GLADYS is awsome ànd very help when there are issues on the property . Brian count this one for AUGUST.
Gladys was very nice and got use in and out quickly with perfect customer service
Everything was as they said it would be. I would recommend anyone to use this location when thinking about storing any items
Karlee was the bomb . Com ! Very helpful and fast !
Kind and courteous staff, clean units, and a very secure facility. Would reccomend.
Karlee helped my fiancée and I out tremendously! Reserved a 10x10 that was outside... & it was already booked when we got there, so our storage was upgraded to a bigger unit that is inside, for free! THANKS KARLEE! 🙌🏾
Gladys medio un excelente servicio y tengo my unidad lista para usar gracias
Great customer service from Gladys and she help a lot. Now I have ready my unit and I am so happy nice price, nice people, nice space. thanks so much high recommend
These guys are great have been here a while and now opening another unit.... Maria and Kayla are the best.
Perfect t staff
Don't rent from these people. I lost over 100 grand worth of merchandise because they auctioned my goods off without notifying me there was a problem. It was their mistake
I thank God for this place they helped me when I was in need
AWESOME EXPERIENCE AND GREAT CUSTOMER SERVICE ❗️
Great Customer Service!
Very friendly and helpful. Quick and easy. Gladys was amazing.
First month only 1$
Staff is friendly and helpful.
Everyone was professional and courteous, both in-person and over the phone. They provide a secure and friendly environment.
Great service. Clean facilities. Gladys is super helpful.
Stopped in twice this week to buy packing supplies to ship a chair. The girls in the office were very helpful both times and they had exactly what I needed.
I went in the other day on 03APR2019 possibly like 10 minutes before closing. I had been through a long day of moving and was racing against the clock most people would turn away last minute customers but both Michelle and Lakeiser didn't hesitate at all and assisted me and helped me find the perfect storage for me. They were extremely polite and helpful the entire time. Thank you both for your time.
Delene was so helpful! She had a great personality and answered all my questions.
Delene was a lot of help and respectful throughout the process of getting my storage unit!
Delene was super helpful. Been renting here for years! Great place, will be back.
I was able to get a storage unit for my car pretty quickly. Delene was helpful and patient with me, letting me test if the storage spaces would fit my car beforehand and ensuring I could use the lock properly. As a plus, she's pretty funny. The units looked cleaned and easily accessible.
Delene she help me find the right unit and was very helpful!
Delene was very helpful with helping me pick a unit that could accommodate all my needs and her customer service was very helpful and informative.
Delene was extremely helpful and knowledgeable in helping us choose a unit. She was also very pleasant and made renting the unit a fun experience. She is an asset to your company.
Very good service! Michelle, Lakisha, Lakeiser, and Delene were very informative and straight forward! Very good price as well.
This place is all about the bait and switch and upsell. They forced me to buy a lock that’s for their proprietary doors. Mandatory insurance. And the straw that broke the camels back was the huge amount of condensation in my unit. Like there was so much water on the floor I thought the food leaked. The water soaked into the cardboard boxes. Staff said I could put down a tarp if I wanted.
Michelle was in training but she did a good job with helping me choose the right storage size for my needs!!! Customer service was A1. I will recommend this location to anyone looking for storage.
Delene was very helpful and understanding she guided me through the process with patience and to top it off full of laughter
Delene and bricley were awesome
Very friendly. Explained everything. Lakeiser and Bridey are sweet.
Excilent customer service
Delene was a great help for me and my son.
Delene was so helpful great customer service!De
Amazing customer service by Bridey!
Brenda gives excellent customer storage. She is very courteous and kind.
Lakisha was great . As a first time renter she helped me with everything. Very clean. Highly recommend.
Lakisha is awesome. Always nice and polite.
Very clean facility, Lakisha and Bridey helped me with everything I needed and even more, they treated like family. Customer service was awesome
I had the best experience with this location. From the moment I called, to the time I obtained my unit, this was the easiest process ever. I called other places before I ended up here and im glad I ended up with Public Storage. I never heard back from other places or received an automated call or call from a call center. When Bri followed up with me it felt good to speak with someone directly in the office. Lakisha was very professional and friendly the entire time. You ladies rock !! :-)
Bridey and Lakisha are so friendly and made me feel at home instantly! Great service!
Very clean facility. Lakisha was very professional and down to earth! Helped me pick the perfect storage unit for what I needed. Thanks again! 🤗🤗🤗
Was a easy process to getting a storage, Delena was great!!!
Great fast service with reasonable accommodations at affordable prices amen
Lakisha was.awsome and patient.
Lakisha and Lynn are great.
Lakisha was great
I had the pleasure of dealing with both Kodie and Delene when I dropped by on Dec. 13th. Both were highly professional and very friendly, a continuation of when I stopped by the previous day and spoke with a different crew. I don't remember the names of the crew from the previous days visit but they were equally as friendly and helpful...and Kodie and Delene picked up right where they left off. I needed a smaller unit...they processed a transfer honoring what I had been told the prior day. As I moved my things from one unit to another, Kodie even dropped by on her golf cart to "check up on me" since I was working alone. Totally helpful, friendly, and most of all professional.
None of them were helpful.
Lakisha was WONDERFUL. We went somewhere else yesterday and was not able to get a unit and the woman was very rude and said we had came too late to get a unit. So we came here today and had a GREAT time!!! Love this place!!!
Lakisha & Lynn was cooler than this winter!! They’re great.
Bridey and Delene were great at helping me with storage. They even went out in the rain with me. Definitely recommend
Bridey & Lakisha are awesome, very professional young ladies. They need a raise.
My husband and I got a unit today at this storage facility. Bridey and LaKisha were absolutely amazing!! Thank you so much ladies for your hard work! We’ll send you guys a post card from Canada!!
Very nice employees
Lakisha and Lynn are always nice and helpful. I love coming in and talking to the ladies.
Lakisha was very helpful and professional. I was able to get a great deal on exactly what I needed for my storage needs.
Worst storage facility ever. They never have the gate down so anyone can come in and out when they feel like it. The employees here opened my storage for someone who was not on my list of people to have access. The person who went in my storage took what they wanted and left the rest outside.i now have a $250.00 cleaning fee to pay and my items are missing. I have to file a police report on the storage now.
Bridey and Lynn were super helpful, great customer service!
Bridey and Lynn were great!
Great experience with Bridey and Lynn today, highly recommend!
Ms.Lynn was very professional and made the process a speedy one. One happy customer!
The staff here is very nice. They know most of the customers by name or unit number. Lakisha and Lynn keep me laughing and when I have a problem, I can always count on them to help me solve it. They take on my issues as if they are theirs. I always make sure I stop in to say high when I am at my unit. I always see them outside keeping the place clean. I have rented from other places in the past and I have never receievd the kind of treatment that the ladies here show me. Thank you Public Storage and thank you Lynn and Lakisha
Awesome Service and Great Storage Unit. Loved Lakisha and Lynn. They were the best!
Good experience and great employees. Thanks Sheila!
Kodie was very helpful and extremely informative good customer service shes great thanks Kodie
Lakisha is always a great customer service rep she works with as well and we have no bad things to say about this property it’s great thanks
Lakisha and Lynn are great. Always nice when I come in. Nice units for and old facility
Lakisha was very helpful, pleasant and able to clearly explain to me everything i needed to know as a first time customer . I showed up early for my appointment and she still took me right away . The prices are great and the service makes it better .
The customer service was Awesome ! I highly recommend Public Storage for your storage needs. No hidden costs, everything was explained in detail. Thanks Lynn !
Was helped by a very lovely young lady Delene Took the time to answer all my questions very courteous and friendly I will definitely be renting from you long term thank you very much for all your help In my time of need
Lakisha and Lynn always show good customer service.
Came in to public storage on widgeon road, in Norfolk Virginia .a very nice young named Delene , helped me with all my move in needs , made me feel real comfortable in storing my belongings here at public storage . And she tried to get me to buy boxes an I kinda felt bad cause I didn't need any . But this lady has awesome customer service friendly skills. I would recommend my family an friend's if they need to store there belongings to public storage. Thank you for your service and help reg:)
Delene and Lynn are amazing. They answered all of my questions. I was so surprised that someone would take the time they did when it comes to ensuring the protection privacy and security of my things. They offered supplies to also assist in my packing process. Thank you both!
Lakisha is extremely nice and professional. The property is secure and clean. I feel good about choosing this location to store our belongings and would recommend to anyone looking for good customer service and great pricing.
Lynn great customer service. Very knowledgeable. Wonderful environment. Overall I enjoyed my experience!!!!!!!!!!!!!
Lakisha and Lynn were absolutely amazing to deal with. Very nice and professional. Will do business with them in the future.
The staff is always pleasant and helpful. LaKisha went out of her way (in the heat!) to show me several units. I wanted to downsize from the unit I have. She looked at the unit I have to get an idea of what I needed. She patiently explained the process and answered my questions.
Lakisha was very helpful and friendly when I moved in. Made everything quick and painless.
There were so many hidden fees. I called in prior to price a storage unit but when I arrived to my appointment I was charged 19.99 for a special lock & told it was mandatory that I purchase insurance on my unit. I feel those fees should have been discussed initially not after I arrived. To me this is poor customer service
Lakeisha was great!!!
Site is nicely maintained. Lakisha & Lynn provided excellent customer service. They explained everything in great detail and was very patient. There prices are way better than other Storage places in the area. Lakisha & Lynn were very courteous and the customer service they provided was excellent and i would recommend this storage to everyone.
Great location, fair price.
How much is the late fee??
I do not like there service. They charge too much money for storage.
I made an appointment and was running late due to traffic and they were very understanding and pleasant. Lakisha helped me figure out what size unit I needed. She was very knowledgeable about what the units could hold. Her customer service was really good. We kept good conversation going the whole time. She actually cares about her work and it shows.
Lakisha was professional in every aspect, making my problems disappear and answering every question thoroughly. Earlier in the day I found myself with 10 pounds of stuff and only a 5 pound bag. She understood and answered most questions before I could ask them. It was a great experience thanks to the staff at Public Storage.
Ebony helped us with everything, she was personable and really nice!
I love this place!
Lakisha was so helpful and knowledgeable and so was Lynn. Both ladies put a smile on my face and showed me what I needed to do to get into my unit. Plus there was a golf cart ride!
Erika and Lakisha were very helpful. Clean place, great customer service. Friendly service and they know you by name.
Lakisha was vert informative. Lakisha was informative. And friendy.
MARCUS!!! Told you I’d do it !! But for real had a really simple and easy time Didn’t take long at all Glad we were able to get that unit Thanks for the hard work
I needed help trying rent a storage unit. The person at the desk Morgan was very helpful. Making sure I knew everything about the property I needed to know. And insuring me that it was an excellent place to store all my personal things,as long as I needed. She was very knowledgeable on the different prices in units and helping me get the one that best fits for me. Showing the difference in size on what I planned on storing. And actually taking me to the units to have a visual in my head of what I wanted/needed. I couldn’t of asked for a more professional visit then what she gave me. All around excellent service.
Lakisha and Lynn were excellent. Made sure I was satisfied with everything i needed. Even kept their composure with a rude customer while i was there
Lakisha helped show me how to stack my unit to maximize the space. Otherwise i would have to get a bigger unit
Great speedy service great prices always having good specials if needed will definitely come back
Lakisha was great. Was in and out, great service. Thank you
So Lakisha is awesome. I came in to do a rental with kyara and we all were talking and not only did these ladies help with the storage but they also helped me with my vacation plans. Lynn was also helpful to this process. I had a good conversation with all these ladies. I would definitely recommend this location.
The lady in the office where helpful and nice. Definitely would recommend the service.
She is the best she need 1.00 more on here pay thanks my lady going be happy
It was a good experience the people in the front office were really nice
Morgan was a professional in helping me find exactly what I was looking for @ a reasonable price
Lakisha and Lynn are greatttt😘
We were in and out with great support from representatives.
Meagan gave me superior service. Staff seems to be pleasant. Very affordable prices . I have never experienced such wonderful customer service from any storage facility.
Staff is very knowledgeable and very friendly. Kody helped me with the rental process. Got the a unit that held all my belongings without paying an arm and a leg. Very enjoyable experience.
My husband and I had a great experience with the staff and experience at this Public Storage. The ladies were friendly and knowledgeable about the unit sizes and availability--especially since we needed a unit quickly and unexpectedly. The customer service would bring me back... they truly take care of their millitary families.
Great staff, Kayla was extremely helpful helping me find the right storage unit for me. Professional and friendly staff, the area is very nice and clean grounds, would definitely recommend this Public Storage location. Thanks Kayla!!
Lakisha was awesome and had great customer service!
I love them!!! Friendly staff! Great online prices and very clean in units!
Lakisha was absolutely wonderful and friendly, we were in and out quickly and she answered all of our questions clearly and friendly. Fantastic~!
No problems what so ever
Love the customer service here. Jeniece was very friendly and nice.
I have my car there now ok but over priced.
Make sure you seal your boxes good and spray your unit with really good bug spray.
Tim was very helpful. Very genuine person!
They rent storage shed's as climate controlled, but nothing work's most of the time..
Meagan provided a 5 star service very helpful
After confusion about my reservation and monthly rent, Jeniece (with help from Micheal) were able to assist my needs! She was able to get me a better deal than expected and provided a speedy yet detailed checkout. Her customer service skills were impeccable.
Tim was great!!, very helpful and got me out of there super fast for 2 (10x30) units. Will definitely recommend to friends and use again!
I Have 2 units here & they take care of me every time. Great customer service. Ms Lakiasha is awesome and was very helpful & professional.
Lakisha,Terry and Karly were awesome. They helped me and my crew get our truck onto the property even though they were closing. Lakisha called another manager to help us exit once we are done.
Lakisha, Terry and Karly are great! They were very helpful.
Meagan was a lot of help earlier today. Getting my unit quick and effortlessly.
Leased a climate controlled unit in May 2017. As of August 21st the entire J building was not and has not been climate controlled since May and its extremely hot. I specifically leased a climate controlled unit due to the things we were storing. I have inquired several times over the summer why the air conditioning was not fixed. I was told a work requisition had been submitted and each time I went to the unit, it was not repaired. I spoke to the regional manager Chris on August 21 and he said he would call me back and give me an update as to when the AC would be repaired. I haven't heard anything from him a week later (8/28) and it is very frustrating. There is no reason for the AC not to be fixed in 3 months. I would never recommend using Public Storage to anyone. The office people are nice but have no authority to do anything. Chris obviously doesn't either or just doesn't care.
Thank you guys for the awesome service and great assistance. I desperately needed to store my things and you guys worked with me on a tight budget! I could not thank you Terry and your awesome coworker enough. Would you please let others know what his name is? Ladies and gentleman, if you need some where to store your belongings I strongly recommend this place. Ask for Terry; Hopefully she response with the gentleman name who also helped me for assistance!
Great experience especially with lakisha
👍 the employees Lakisha and Tim were great.
Pretty run down for the price. Some units look like they have been forced into.
This is a great place to store stuff- the employees are nice and the hours they are open are reasonable.
Staff is very friendly and helpful!.. free moving truck rental with purchase of a storage unit.
Jeniece took me on a high speed chase through the parking lot on her golf cart...😂 No I'm joking. She was very professional and patient and gave me great customer service! I would definitely recommend this storage facility to others. The property was very clean and we'll maintained.
Lakisha and Tim provided excellent service
I was in need of storage and I came to public storage. Lakisha listened I me and helped me get the right storage for my needs. Her and Jeniece are just wonderful. You all should hire more people like these two ladies. It was a pleasure doing business with them.
I received excellent service from Ms. Lakisha. her job knowledge and friendly personality was an additional plus. thank you for hiring her she is a gem.
The customer service was great. They were very professional and made working with this storage facility pleasant. I highly recommend this place if you need storage.
Lakisha and Cierra was great helping me last minute getting the unit. Thanks ladies.
Raven was helpful and informative..helped me pick out the right storage shed size..all the staff was very friendly
Raeven was such big help ....very perky i love that!
Even on Easter Sunday, Jeniece was beyond helpful and got me set up and out the door in no time at all, definitely reccomend.
Thank God for Brenda , she is the best. I came in with a frown but thanks to her I am leaving with a smile.
Jeniece was super helpful ...we were able to check out our unit and set it up very quickly 😁
Lakisha and Terry were great
Lakisha is awesome 😀
Its clean and it is closer to where i live and Lakisha was great help to showing me the unit i appreciate her well done
Lakisha and Raeven were awesome. Save me money on my unit. I really like this place and its employees.
Jeannice was awesome! Great personality and answered all questions! Couldn'tve asked for a more friendly team member to work with!
Great staff and service
Bethany was very helpful with getting me a storage unit. I would definitely recommend renting a storage unit at this location.
Brenda was very nice and helpful with my needs. Will recommend all who needs a storage.
Great experience, Cydney was great answered all my questions. Would highly recommend my peers here.
This place really takes care of the individuals' needs. They ensure what you are asking for is the right size and that your items are taken care of. Best storage facility! Won't go anywhere else!
It was very easy to choose and reserve a space. The staff is friendly and knowledgeable. Kurt helped set me up and showed me the unit I'd reserved. He was very helpful and made sure that I was comfortable with my choice and had no questions unanswered. I've dealt with Public Storage in the past and chose them over another facility this time too.
The staff (office & grounds) very attentive, polite, professional. The property well maintained the units are spacious, well lit and surcure. I rented for quite a while other then the one rate increase no problems. I highly recommend this location. Their are others in the area, at a lower price (you get what you pay for) but the service and quality of the product isn't the same. So treat your belongs to the best after all they belong to you Aren't You Worth It?
Shawnon and Yvette made me feel very good about storing my things there. They were professional and personal at the same time.. Moving takes a toll on you and sometimes you just need someone to act like they care and I understand what you're going through.
I had a wonderful last-minute experience with the staff at Public Storage. They were extremely pleasant and helped with all my storage needs. Sara and Kurt went above and beyond my expectations.
Shawnon and Sara were awesome. They did a great job at helping me get through everything, after I had the roughest day. I really appreciate the laughs and professionalism.
In short it was simple the property is clean the people are courteous and none of my questions were left unanswered.
It was great, service was awesome , Ashley, Shawn on and Nyasha went above and beyond to help me with my storage
Shawnon, Ashley, and Nyasha are some of the sweetest women I have ever met. They were so helpful when it came to helping me get a storage. I would definitely recommend people. Thank u ladies
Missy helped me check in seamlessly... And I truly appreciated her sense of humor after the day I've endure. Shawnin is the mgr at this one, professional & pleasant as well. Thanks ladies
Shawnon helped with our move in yesterday. I am grateful for her help. She was very busy but she treated me like I was the first customer of the day. She was very attentive and patient. Her personality sold me. An amazing young woman she is. Thank you Shawnon.
Moved my stuff in about 2 weeks ago and I'm very satisfied with my unitm
On Sunday July 31, 2016 I went to Public Storage (Widgeon Rd) to rent a storage unit. An employee (Missy) assisted me with the process. She told me in addition to the down payment and other fees to obtain the unit I would also need to purchase a lock that cost $19.99. I told her I would come back the next day when I get off work and bring a personal lock and key. On Monday August 1, 2016 I went back to yhe office and completed a contract with Missy. She asked to see my lock (which I showed her). After all paperwork was completed Missy told me I have full access to the unit so I left. The next day I went to my assigned storage unit to begin my move and there was another lock on my units door. The leasing office was closed and there was not an emergency number to call so I left a voicemail on the office line. I had a truck full of items that needed to go in storage. The following morning on Wednesday I went back to the leasing office and immediately requested a manager. I spoke to (Ashley) and she said that the reason why another lock was on my unit was because the previous person to helped me did not walk over to unit and place my personal lock on the door. I explained to Ashley that I was extremely disappointed that I had to leave work early because a employee failed to do their job properly. I also told her that I had a truck loaded and was delayed with moving because the unit was locked. Ashley apologized and said she would forward my complaint and concerns to her General Manager (Chris). Today is August 9, 2016 and I have not heard from the General Manager. I would not recommend this location to ANYONE!
The staff (Missy and Shawnon) were fantastic helping me to close out a unit. I needed to return later to remove furniture that needed to be donated. However, I had difficulty securing the unit so Shawnon provided me with one of their locks. She also made a point of leaving a note explaining my situation so her colleague would be aware of the need for them to remove the lock, if she was not working. When I returned, Shawnon was at the desk and quickly recall me and the unit number with little information from me. She radioed her colleague and they quickly unlocked the unit. It was apparent that the other staff members was aware of the situation when they arrived at the unit. I appreciated the service that was provided when service today is the exception and not the rule. Thanks Shawnon and Staff.
We had such great customer service this week from Dominique! We showed up and had a lot going on that particular day and I must admit we were a little impatient and didn't have the best attitudes. Dominique was so polite and kind and after a few minutes we we all laughing and joking. Even when we came back she still had that same positive attitude. All the staff was wonderful but Dominique definitely exceeded expectations!
Dominique and Shawnon were helpful and friendly, very professional.
Best customer service I've ever had at a storage place. Nina helped me with changing my small unit into a bigger one with no problem. Most likely the best sale associate there. Thanks for all the help nina.
Brenda was excellent! Great customer service. She made the experience of switching units very easy and quick!
Worked with me until closing time. Good customer service.
These people are nothing but CONS! They just want to get as much of your money as possible. Sign up for a price and a date and they TRIPLE it when you go to move in.
Shaunan and Nina were awesome! They brought us all Gatorade when it was super hot outside.
OMG! A total life saver! I was greeted warmly and treated with respect the entire time, dispite being close to closing time. Nina went out of her way and put up with my criticism to ensure I was happy with my unit. Thank you Public Storage crew I will definitely refer a friend.
Great service, really friendly, comfortable , and hospitable. I'm definentlu coming back and recommending them to other people.
Nina was a very polite and friendly. Costumer service was great. Strongly recommend Public Storage.
Awesome rates, best storage around. Nina was friendly and definitely the best person to talk to for setting up your storage. Too bad I'm leaving soon or I would definitely be visting the office a lot.
Nina and Shawna really helped. I was in such a rush and there were lots to go over!!! They NAILED IT!!! THANK YOU VERY MUCH. Nice people and very nice and secure facility :0))
Shawon and Nina ARE awesome. They helped me get a great storage. I am military so they helped me feel great about leaving all of my home items in their facility while going on deployment. They ROCK! I would refer anyone to see these two ladies and get a great rate on storages!
Nina was awesome
She was pushy in a good way, very persuasive
Are nice and professional in the office keep up the great work ladies
Beautiful employees at this company, respectful and understanding. Nina was very polite,kept a smile the whole time and helped me. God bless Shawnon and Nina for making my life easier today.
Great experience and Nina was very helpful...
Nina and Rachel have amazing customer service! Thank you for your time and patience and dealing with my craziness!
I am a customer here and would recommend this storage facility to anyone and everyone. The staff was courteous and polite. The girls working There are super friendly and welcoming. I come every month to see Nina ' s smiling face.
Awesome service from Nina & Rachel
I can park my jeep inside it and it's nice and cozy.
Had great assistance and fast 2 i explain what i wanted and they knew exactly what i needed thank you Britney and Nina 2 😁
Kelly was awesome! Even though she had customer after customer that didn't prevent her from being upbeat and super helpful. I came in just to see what the space looked like and ended up renting out a storage space by the time we were done. She made the process really easy and painless.
Ashley and Nina were terrific! Explained the process to me in a professional manner. Very courteous and helpful. Very nice young ladies!
I had a great experience with Public Storage. Ashley, Kelly and Rachel provided such friendly and fast customer service. They answered all of my questions with a smile.
Cheap and wonderful customer service from Kelly 😊
Kelly You a very nice person and I love the way you help me out
They are always nice when I come thanks everyone !!!
Kelly is very friendly and professional. Thank you for all the help.
Kelly was alot of help today!
Staff was very professional and courteous. Rental agreements were explained proficiently and all questions I had were answered sufficiently. Special kudos to Ashley, Nina, and Antonia.
I came in here looking for a storage unit and Nina helped me find the perfect unit for me! So nice. Thank you Nina!
Ebony was so welcoming, courteous, professional and lightened my mood with a bit of humor.
Brenda Ilove her. I have been with your company. for 5year her customer. service is outstanding. please you need more workers. like her.
Thanks Brenda ! Outstanding customer service.
Ms. Brenda was VERY helpful. She made everything so easy and was EXTREMELY nice and patient with me... I had an attitude coming thru the door b/c of the rep I spoke to on the phone prior to the visit but Brenda completely changed that. Awesome service.
Great customer service, never a complain even while gone for a year. Well token cared of, thank you!
Knowledgeable and very friendly staff...
I'm currently sitting in my truck at 4:46 pm and been sitting here for 30 minutes to pay my bill, no one inside or in the yard, hope every experience isn't like this.
They really good service really helpful
I have been a customer since january and everytime I come to the property shampyne and lyndsee are great! I highly recommend this location.
Lyndsee and shampyne were great! Lyndsee knew exactly what size unit I would need and helped to make my move in as easy as possible!
Ebony was very helpful and warm welcoming
I honestly thought that getting a storage unit would be like pulling teeth. This was absolutely not the case, Nyasha took me through the process with a very professional and friendly manner. I highly recommend this location!!
Brenda is knowledgeble she is awsome
Wonderful people...great prices...clean
Excellent Customer service
Nyasha and lyndsee did an excellent job. Great customer service.
Chanel was awesome, thanks for your help meeting our last minute needs. Excellent customer service!
Nyasha and Briana did a great job with customer service. Clean property great people.
Nyasha and Brian we're great. They gave the best service
I reserved a unit online for this location but when I arrived the only two units left in my size category, they could not rent. Ebony went above and beyond to ensure that i received the promotion I was promised online even it meant a bigger unit. I ultimately was not able to rent at this location, but they found me a close by unit at an even better rate! Champyne and Ebony provided awesome customer service and put my needs first! KUDOS!
Nyasha and Shampyne are great at customer service... some of the best I've come across. Friendly and very helpful. They know their stuff.
Nyasha did an excellent job making sure I got the right space! great customer service I recommend to everyone !
Nyasha and Chanel did a terrific job! They helped out and showed how everything would work! Recommend this place for anyone else looking for storage!
Nasha was awesome
JEWELL AND CHANNEL GIVES GREAT CUSTOMER SERVICE
Nyasha did an excellent job helping me get storage. She has an excellent personality and is a great all around person and really cares about her customers and workplace. If you need storage come here I know she will take care of you like she took care of me and my family! !
Jewel Chanel have the best customer service
The customer service I have received here is fantastic. I will continue to use this public storage for as long as I need. I love the staff. Jewel is great and helps out every time and chanel is also great. This is were you want to store!!
Nyasha and Chanel were so professional and their customer service is impeccable
Nyasha gave me GREAT service the entire time I stored at this facility. I would recommend this to anyone who needs storage your things will be in GREAT hands!! Thanks
I had a great experience. The Public Storage staff is unbelievably nice and the ladies that work there made a normally boring experience fun and enjoyable with their great personalities. I actually look forward to returning to this place to drop stuff off and thats a rare thing when it comes to this kind of business.
I would have to say that I was totally satisfied with the service I received...
Nyasha explained everything clearly. She was wonderful.
Stefanie was very helpful and also very professional. She is also very customer service oriented and very knowledgeable of her position. I would recommend this storage facility to anyone looking for storage.
They were AWESOME and did a wonderful job especially Chanel and Nyasha
Very polite and people oriented
Chanel and Stephanie were very helpful great personality and friendly.
My experience in the Widgeon Rd was outstanding. Stefanie and Nyasha awesome personality and great customer service.
Very helpful Nyasha
Had a great experience & I've recommend to all my friends that are looking for storage. Lakesha & Shampyne were very helpful, informative & polite. The next time I need storage there's no doubt where I'm going to go & who I'd prefer to work with.
Me and my family, just moved all our household things here today. Stefanie was so nice and patient, even though me and my family had to switch units in a hurry. I give this public storage 5 stars because there fast, have great customer service, nice units, affordable and have great staff!
Awesome! Stefanie and Lakisha were very helpful and I would recommend them for any of your storage needs
Lakisha was great. Professional and THOROUGH. She informed me of 1000 dollars I could win. Unit was clean and rental was simply.
Just left this location and both the property manager Lakisha and the assistant manager Craig were awesome. They helped me get the right size unit and also advised me on the packing materials i would need. Great spirits and customer service. I will let people i know to come and store at this location. The unit was very clean and accessible. Thanks guys
Nyasha and Jewell were awesome! Showed me a great unit that was not expensive. I recommend this to everyone great customer service!
Great customer service from Nyasha. very helpful with assisting in getting packing supplies as well. Friendly staff.
The ladies in the office were very lovely and so helpful. I highly recommend to anyone in need of storage
great friendly customer service.
Great customer service. Love the Winfrey when I call with a question and when I come in I always get a hi and bye.
Lakisha help me save money on my storage unit. She has excellent customer service skills. I really appreciated her and everything she did for me.
Awesome experience. Lakeisha helped us get a unit that fit our budget and gave us tips for packing the unit. Both ladies were very positive and upbeat. They were dealing with a difficult customer while we were there and showed themselves to be very patient and professional. The vibe there is truly awesome and real!!!!! Thanks again ladies!!!!!
Lakisha was wonderful. She helped me log into the web site to pay my bill.
I've been a customer with public storage for three months and I meet DaYonnia on the property and she was so helpful and sweet. I will recommend store25713 to everyone I know
Came in today to rent a space and the manager Lakisha and her assistant were very helpful. I wasnin a rush and they gave me the short version and I made it in and out before my lunch was over.
Brenda helped me out so much.. she is amazing.. keep up the good work.. thank you so much for your help..
I had a great experience and the customer service was excellent. I would recommend anyone to store here.
Brenda was very nice. A1 customer service.
Brenda was very polite and helpful, moving in was quick and easy.
Keith Olsen did a very good job
I love Brenda. She is awesome!
Brenda was a great agent and very informative
Friendly and accommodating in there assistance.
Very helpful staff will recommend this location to all my friends thank you for making the renting a storage space no painful.
The staff is courteous and professional. I had never gotten a unit before, and the associate that checked me in was very informative which made me feel comfortable. He was able to answer all my questions thoroughly. I was shown a unit that was clean and in good condition.
Great service from Brenda. Very helpful and friendly.
Ray and Kenny really took care of me, I would recommend this location! !!!
Jessica and Ray both went above and beyond! Thank you for making the process simple and for the great customer service! After researching different prices, we found public storage to have the most competitive price in the area. Thanks again!!!
Ray and Keith provided excellent service. I would recommend this location to anyone
Ray and Keith are very knowledgeable very helpful their customer service is awesome I love public storage
Nice guys! 👌
Evidence of very little upkeep if any at all, the same couple holes in the wall where my unit is has never been repaired as several other holes along the same wall. They have gone up on the rent several times, there is no dumpster for small trash items nor a portable bathroom. The unit has never had lights even though there is a socket for a bulb, mentioned it twice and got ignored. I see trash and large furniture laying around various locations often driving to mine, thus more evidence of lack of property management/repairs as stated earlier. I had a unit in Chesapeake off Campostella Road with construction equipment stored..it had a dumpster, portable bathroom, and excellent upkeep, and one in the beach that also had much better grounds. I'm moving out to another location within one to two months anyways...but never again this dump. If I could, I would rate this dump a minus one, I do not recommend you waste your hard earned money on this dump when there are much better kept places available.
Loved the service thanx JESSICA
Ray was very helpful and friendly
Keith and Ray were great only problem was now pie on national pie day....:-D
Very polite and friendly staff. Clean facility
My experience at the Widgeon rd location was outstanding! I was provided outstanding customer service as well as fast and speedy service. Ray was friendly yet professional. Very knowledgable and informative.
I had a good experience with public storage, Keith was very friendly and helpful. It was a bit expensive then what i originally thought. The advertisement says $1 for first month but after everything was processed I still paid a handful but all in all it was a good experience.
I rented this and then canceled a couple days later when I found out I wouldn't need it. I never moved in nor accessed the unit at all. I rented it on Sunday and cancelled on Tuesday. But, I didn't get a refund for the lock, which I did not use even once, but I took it with me since I'd paid for it. It's not a lock you can use anywhere, since it just fits an aperture in these units. It should be free. They told me if I had canceled the SAME DAY I had rented it, I could have had a refund--apparently something "happens" after two days making it non-refundable. First, $20 is too much for a simple lock, and second, this is really bad business and customer relations. Insurance was mandatory, and of course, there was no refund for the first month's premium on that, either. I don't mind having no refund for administrative costs, but the lock and insurance? That's really unconscionable. I would never use this facility in the future. Although I had no experience with the actual occupying of it, I did notice that the light in my unit was out when I inspected it, and it did not look very water tight. Also, when I first went to return the keys (and hopefully get a lock refund), no one was in the office during their posted business hours, and they didn't return by the time indicated on a sign on the door. I waited a half hour, but had to return the next day--a waste of time, energy and gas. While I was waiting that first day, the only gate to the units got stuck, and several cars could not get out of the facility. Finally, a young serviceman freed the gate. I would never have been able to do that since I'm 75 years old and rather weak, and since no one was on the premises to help, I'd have been stuck until someone finally showed up. With business practices like this, I'm surprised they even make a profit.
Keith & Brenda and current staff are extremely courteous and helpful with any of your storage needs. I have rented in the past and rented again recently due to some remodeling in my home and highly suggest to anyone to rent at Public Storage at Widgeon Road. Thanks, Leann
I rented from this place for 2 years. They raised the rent up 3 times in the past 2 years and said that it was not their fault every ones rent was going up ( read everything in your contract) . Also.. There was rodents that had tore every thing up in my unit. There was also water damage. Beware that if you are not familiar with the insurance... insurance does NOT cover everything . It does NOT cover rodents. so your screwed if you have rodent damage. Also... i had water damage that i am filing a claim on. The public storage manager was very rude and did not help me at all. They also told me to take the lock off of my unit so they could see damage inside.... that day i had to work and told the manager my daughters toy art set table was in there. What did they do? They closed my unit as if i moved out and stated they dont know where her table is. Never again will i rent from this place. I never write reviews but i wish i would have had other people's opinions about this storage place. I would have rented one that was inside and nice. i lost 2 houses full of stuff from the water damage and rodents. Your better off renting from another place even though it might be more money... atleast you can still have your stuff to take home when your done renting instead of throwing everything in the trash including valuables
I had recently cleared out a unit at another facility I had rented 10 years. Did not realize that as soon as I was empty I would be in need of another 2 months later after getting separated. Brenda helped me and then Keith both were very pleasant. I would have to say I got a good deal on a unit in climate control since Ill be storing for a few years. Ask questions when it comes to payments and fee's. I paid late a lot at the other facility and they don't have much room to work with you. But really who does around here? I guess pay your rent on time and it won't be a problem. Because that payment doesn't change. They knew me by my first name at the other because I was always late. But again can't complain I knew the deal. :) BTW they never made me feel bad about it either stuff happens.
We have been a customer for a year & are moving our things out. I have fallen behind on payment a couple of times & when we go to pay it current, it is ALWAYS a different amount. I spoke with Keith yesterday & he confirmed the amount owed to bring current. Sons & husband went this morning to pay & there was an additional $52 tacked on! While speaking w/ Scott on the phone, I guess he handed the phone back to my son as I was reading the letter I received from them. We will NEVER rent from them again. A friend also had a bad experience with them.