Quan was so helpful and friendly and amazing getting us signed up and all the information we needed. She was very professional. Quan needs a raise! 5 stars from us
Angie put up with our foolishness and took care of getting us set up for our RV storage space. Thank you Angie.
Angie was Amazing. So helpful and kind.
Angie was so helpful super nice and got me taken care of quick.
Quan was amazing! great service!
Quan was super informative and nice.
Angie is the best manager I have dealt with at this location.
Been here for 10 years.
Come see Angie.
Great place to store your stuff.
Angie has the best customer service. The property office was exceptionally clean. I was impressed not only with her attitude but the whole storage experience. Highly recommended.
Angie was amazing. Such a pleasant experience as a first time customer.
Angie was amazing! Definitely will use this place again!
Angie was very helpful and made the rental process very easy. I am a pleased customer.
Angie has been so helpful with all my storage needs. She is friendly, courteous, and extremely kind. I highly recommend coming to see her for all your storage needs
Angie was the best. She was so helpful and kind. Thank you so kuch
Angie was amazing. Made my move in such a lovely experience.
We received such wonderful help from Angie at the Willis Texas location. She was vary informative and helped thru the whole process of renting a storage space from Public Storage. Thanks to her and looking forward to meeting her in person.
Thanks again Angie
Angie has spectacular customer service. She is very helpful and answered all my questions. I highly recommend this facility.
Angie Rocks. Thanks so much for getting our family out of another short term emergency! We are fans for life!
Angie great customer service very patient lady!
Angie is such a doll!!! She goes above and beyond helping you with your needs and then on top of that just makes your day with her energy!
Angie is a Great employee. So helpful
Angie was extra special with everything
Thanks Angie was the best!
Angie was extremely helpful and a pleasure to work with.
I came here and got everything taken care of by a respectful and delightful employee named Quan. Explained everything I need to know and got me exactly what I needed. Definitely glad to have received her help!!!
Angie was so helpful and kind. Customer service was top notch. She made my experience very pleasant, and I highly recommend this facility.
I met the new manager Angie today and she was very nice and helpful.
Angie, great customers service, make me feels welcome while at my storage unit.
Angie is great! So very helpful! Highly recommend!
Angie was wonderful, got our unit taken care of fast and efficiently.
Angie is amazing, made sure we were taken care of.
Angie is the best! She is very helpful and sweet!
Angie, the property manager, is awesome! She made the rental process a breeze and she’s enjoyable to chat with. A+ customer service!
Sharol was very helpful and found what I needed as far as my storage needs. I look forward to doing business with her.
Sharol was EXTREMELY sweet and helpful, especially considering it was my first time dealing with this location. Very professional and considerate.
Service was fantastic and I never had an issues. sharol was attentive and very knowledgeable
Angie was amazing and very helpful. I highly recommend Public Storage at Willis. Best customer service ever!
Angie,
Did a wonderful job helping me get a rental unit.
She was very helpful & nice to us.
Angie was awesome to work. Quick and very imformative!
Angie was amazing!
So glad she is over this property now!
Jennifer was a big help today when I moved into my unit today!
Angie is amazing. Best customer service ever.
Angie was so helpful and delightfully energetic. The kindness and patience were out of this world. I highly recommend this store. Everything was so clean
Angie was fantastic! So helpful and kind. Highly recommend this location because of her customer service 👏
Quan was extremely helpful and patient as I was very late.
Angie is one of the friendliest and knowledgeable person I’ve come across in a long time. This store is so clean
Angie was super helpful and very kind! We will use this facility mainly because of Angie!!!!!
Angie has a wonderful personality and is very efficient. I will be a long timer customer because of employees like Angie
Angie was very nice and helpful
Angie with the best customer service, no complaints all great experience.
Angie was so thorough and extremely knowledgeable/helpful. Her bubbly attitude is contagious.
Angie was the best!!! Super helpful.
Angie the manager made my move-in so smooth. She is friendly, professional, and its obvious that she truly cares about the customers satisfaction. The facility itself is secure, well-lit, and easy to navigate. Best storage experience ever!
Angie was so helpful and kind to me.
Angie was great and very helpful
Angie has been so helpful with all my storage needs. I'm thrilled to hear that she will be at this location full time. She is friendly, courteous, and extremely kind. She truly is a ray of sunshine! I highly recommend coming to see her for all your storage needs.
I am a long-time customer of this location (formally Lake Point Storage).
During a recent visit Angie introduced herself as the newly appointed Mgr. She greeted me with a welcoming smile and handshake. She was attentive to my concerns of increasing rental fees and the repetitive escalation of those fees.
Without rebuffing or hesitation Angie intervened and facilitated the suspension of the increase, she exhibited the exuberance and success of the reduction as if she was personally impacted.
Angie is commended for her job knowledge and dedication to customer satisfaction.
J.A. Lopez
(SDPD Ret.)
Angie was amazing and super helpful. She made my moving and storage experience stress free. Her smile and upbeat attitude is contagious. I will be recommending Public Storage to my friends and family. If I could give 10 stars I would.
Angie has the best smile and customer service I've come across in a long time. She is very helpful, painful, and kind. I highly recommend this location. I was impressed with the cleanliness of this facility.
Angie is very helpful and accommodating was prompt with getting my request filled and finalized.
Angie was so helpful, patient, and kind. Fantastic customer service. I highly recommend this location.
Angie was wonderful and very helpful
Public storage was very responsive and respectful, overall a good company
Jennifer the manager is awesome!! Thank you for all your help on a Sunday I truly can’t thank you enough
We purchase auction units, and had the most satisfactory experience with this facility.
Thanks to Jennifer's assistance, she made us feel welcome and provided support in any way possible. She facilitated a seamless transition from our initial phone call to scheduling our pickup date, and expedited the paperwork process efficiently.
Thank you so much Jennifer for everything!
Love, Antonio & Mari
I won a unit on Storage Treasures and was helped by Jennifer when I arrived. She was very nice and completed the transaction very quick.
Jennifer took great care of me, was thorough, and informative!!
Terri is amazing!!! She made this move process so much easier then my head could wrap around.
Been there awhile and Mrs. Jennifer is a doll. Absolutely love this place.
Great experience from Sharrelle!!
Worked with Quan awesome job!!!
Terri & Diana were a Big help in my Storage Rental . I give them a 5 Star review. Thank you so much Ladies.
Very helpful and very friendly and sweet her name is Terri
Jennifer did an excellent job assisting me with a new rental
Terri was super friendly and helpful.
Terri was very helpful and very friendly!!! The facility is very clean as well. Thanks again Terri!!!!
Quan was very friendly and ber customer Service is impeccable. She made it easy for us to move into the storage and we didn’t have to wait long. She was efficiency and she’s very very nice.
Mrs Quran was absolutely the best and fast! And very patient with me!
I am very thankful i stopped at public storage and met Terri who was so kind and helpful i will reccomend your business to orhers
I love this place. They are so thoughtful and kind, and keep the site nice and secure. I’ve had my pontoon parked there for several months, plugged in to the battery tender, drawing on that sweet, sweet free electricity. Everyone is respectful of everyone’s space and the whole team here has been a pleasure to work with. Thanks!!
Terri was amazing and made my rental experience so enjoyable and smooth
Quan was superrrrrr helpful ! She helped us pack a bed on the truck when she saw me and my mother trying to get it on the back. Even gave us bottles of water for this hot sun ! She deserves a raise. Thank you Quan !
So great! Quan was so helpful!
If you rent from them be prepared to have your rates jacked up regularly! We moved in in 2021 before public storage bought them out with a rate of $100/mo for a 10x10 interior unit. We never had a price increase until public storage came in. They immediately raised our price to $140. 6 months later it was $188. I wrote a message review about the price increase. The district manager called me and asked me to remove my review and in exchange he would lower my rate back to what it was. That only lasted 3 months. Then, it was increased to $241. I got notice 6 months later that it was going up to $293. That's when I decided it would be worth it to come halfway across the country to move out! We didn't have any issues with the front desk staff or facility.
Terri was great help. Lots of issues trying to get in but she was awesome
Terri, is the very best. Getting the tour and her professionalism made our decision easy to go ahead and get the storage unit.
Mrs. Sharol was such a sweetheart! She helped me out with my storage in Willis and made the whole process so easy. She was incredibly helpful, kind, and genuinely caring—I’m so grateful for her!
Great customer service! Terri was incredibly sweet!
We just rented a unit for our Business Vehicle. Terri was amazing to deal with. She was very helpful!
Great help over here with the manager Terri being very helpful with the process over. Will definitely recommend to friends and family.
Terri was awesome! Very helpful!!
QUAN was so helpful and made the process very easy
I can't say enough good things. Terri in the front office is amazing.
Ms Quan was very kind and was very helpful to show me the units. She was very friendly.
Mrs. Terri was so helpful with our storage space. Prices and promotions are amazing!
My property manager Mrs Terri was very helpful and knowledgeable about her job, very professional and got everything I needed done
Terri was very helpful with making the move into the storage unit simple and convenient!
Great experience, from Jennifer
Sharol was awesome with everything!! Thanks again sweet lady for your assistance today!!!
We’ve used Public Storage for years (2 different locations in 2 different states), and this location is phenomenal! The units are clean, and ours was exactly what we were looking for! The staff is always helpful—especially Terri! She’s kind, always there to assist, and even checks on me during my long days of sorting through our possessions (we recently downsized from a 4-bedroom house to a fifth wheel RV 🙈)! I highly recommend this facility for your storage needs! 😃
Terri is great always available to help
terri was very nice and accommodating, making sure everything went amoothly and i felt comfortable the entire time. truly appreciated her kindess and attention detail.
Terri was very knowledgeable and helpful!!
Ms. Terri did a fantastic job! She needs a raise but PS needs a veterans discount!!
Terri is awesome great help will recommend public storage on 1097 to friends and family
Great facility that is clean and well kept. 10/10
Terri is also fantastic.
***update***
My unit is full of mold. My unit that is in the middle of the climate controlled C unit is full of mold.
I’ve had a storage unit at this location for over 7yrs, from when it was still Lake Pointe Storage(which were much better owners). Since Public storage has taken over, my monthly rent now increases almost $50 every 6months and then they have added door code locks to all doors but didnt let anyone know. There’s also never anyone in the office even though office hrs are 9am -6pm and no one answers the phone when you call. But they will call you back 5 hrs later.
Oh My Gosh! I can’t believe what a sweetheart Terri is! She is so welcoming and helpful and had an ice cold water for me! Cold water in Texas is a treat lol. You can tell she loves her job and her company! Stop by and see what she has open!
Jennifer was so kind and helpful. If I could giver her 10 stars I would. 💕
Thank you Mrs. Terri for a smooth fast transaction. She was very helpful and explained everything very well.
Loved renting from this unit! Terri is the best! Reach out and rent from them you won’t be disappointed!!!
There very helpful great people terri help me with anything I need when we go to our unit best public storage I've been to.
Great place to store stuff. Promotions are awesome
Terri was great! Smiley, bubbly, and very easy to work with. I registered online in about 10 minutes! But apparently I rented a non-climate controlled unit. She fixed my mistake as soon as I showed up, and 10 minutes later I was storing stuff. Super awesome service and really well kept storage facility.
My rent was increased twice in the year I had the unit. Initially had a 10x15 climate controlled for $280ish a month. By the time I left they had increased the rent to almost $500 a month. Absolutely ridiculous. I now have the same size unit (still climate controlled) for $90, less than 2 miles down the road. Do not rent here. There are much cheaper options in the area.
I went in after doing the sign up and online reservation. It was smooth and easy. The employee was very nice and professional!
Clean and easy access. Price is a little high but close access made it worth it
Great place to store your stuff. Very nice person to meet. Very happy with my visit.
Sharon helped me when I was about to give up. Thank you for your help.
Very nice sweet person. Sweet person to deal with.
Sharol was absolutely amazing! She went above and beyond to help me out, and everything was handled quickly and efficiently. Her professionalism, kindness, and attention to detail truly stood out. If I could give her more than 5 stars, I absolutely would!
The attendant is the absolute sweetest. We had a conversation about my history and she said she felt like I could use a hug and gave me one. That little piece of her time made my entire day.
Sharol was so much helpful
Sharol was informative and curtipus. Very helpful!
I will not rent a space from this public storage lot again. You get constant calls needing information. They give conflicting information about what they need. Having anything stored here is like being picked to death by a duck. I don't recommend using them, they will be a total waste of your time.
I want to thank Sharol for being so sweet and nice. Thank you for helping out and making our move out simple and easy
Excellent service and lower priced than other places.
I had a great experience today with Terry. She was super helpful and kind!
Satisfied with establishment and customer service Sharol and Pamela do a great job .
Sharol will take good care of you. Professional, friendly and supportive. Storage facility is always well maintained, clean and secure. Website access is nice also.
Ms. Sharon was great and very helpful!
Appreciate her very much.
Pam is amazing and whatever I need help with she is always so positive and energetic to help me!! She is a huge asset to the Public Storage Family!! Thank you Ms Pamela!!
We are very pleased with the facility and the Office Manager. She has been absolutely fantastic.
Miss Pamela and Miss Cheryl are the bestest EVER!!!
If you’re considering using this storage facility, be forewarned: the experience may prove costly and detrimental to your possessions. Initially, they lure customers with a “$1 first-month” rate, but prices increase substantially in subsequent months. By the fifth month, I received a notification that my rate would nearly double—from $200 to $320.
More troubling than the cost, however, is the facility’s pest problem. After storing my belongings for five months, I found animal droppings on several items, indicating a significant rodent infestation. When I moved my belongings back home, my dogs killed seven rats in a single day—rats that had traveled inside my possessions from the storage unit. While I could add photos, I’ll spare you the sight, as the remains were thoroughly mangled and may be disturbing.
Despite assurances from the attendant and visible bait stations, the rodent control measures appear ineffective. My unit was directly beside the office, where one would expect more diligent upkeep, yet it clearly wasn’t enough.
Consider the implications carefully: not only are you paying high monthly fees, but your belongings are also at risk of severe damage from pests. For anyone with valued items, it’s worth reconsidering whether the cost and potential deterioration from such a facility are truly worth it. Rather than paying for the risk of depreciation, it may be wiser to find space at home where you have greater control over the condition and security of your belongings.
Sharol was kind and accommodating during my move out.
Quick, excellent service.
Moved from California to this beautiful small town of Willis Tx. Had the pleasure of storing my stuff from Sharol at public storage in Willis tx. She made the decision making, storage picking and payment process seamless, professional and effective. She drove from a different store to meet me at the Willis location to make it all happen. Thank you for your professionalism Sharol and great customer service!!!
Sharol helped me, very helpful and nice people thank you
Very nice clean facility. Pam the manager is very friendly. She always checks on me and she is always a pleasure speak with. She keeps the property very clean which is a +. Great job Pam!
Thank you!
Sharol is a wonderful, helpful customer service person. She helped us reset our gate code and now we can remember it! Thanks Sharol!
Awesome service and very helpful
We have had a great experience with this public storage! Pamela, the manager at this location truly cares about her job and it’s very attentive. Highly recommend them!
Sharol was very friendly and very helpful, made the process so easy and would definitely recommend this storage facility to anybody!!!!
My storage unit lock was open and didn’t realize it and she called me and let me know. She let me
make sure everything was good. I appreciate it. Her name was Cheryl Very nice lady
Sharol was great ! Here at Public storage
Nice place and Sharol was great
Sharon was very helpful with our move out. The property needs to provide public restrooms. They both seemed to be out of order. All else good! Thanks
Sharon was amazing with us. They are the best. Thank u
Sharon and Pamela are excellent employees . They are very attentive and thorough. They helped me so much. Please give them a raise and a promotion!
Clean, friendly Pamela I love this place fells really safe when you in there
Sharol was a great help last week!! Cannot say enough good things about this staff!!
One of the cleanest storage facilities I've been to, and Pamela is always smiling and ready to help whenever she can.
Pamela was very knowledgeable curious and helpful
I am a customer at the 1097 location in Willis at I have been But welcomed by the office staff, they are very friendly and hospitable and they have helped me with any issues I have had there thank you
Sharol was awesome.
Great experience!
Chagrined with Public Storage! We have been happy customers of LakePointe Storage on FM1097 in Willis for about 6 years. Congratulations to the owners of LakePointe Storage for selling their business and "cashing in their chips!" However, the new owners Public Storage immediately told us there was a new insurance fee they were adding to the rental fee, but we could decline it. I had to go into the office to do it and couldn't do it online. Now, I just got a rate increase notice today with a 38+% rate increase!
The new staff has certainly been very friendly and professional, but the new rates are outrageously high! I just called the office and the manager told me that she could extend the current rate I have for 6 months. She also said she's received other calls. She said I could call in 6 months and it could be reviewed again then. She then told me that the rate for NEW clients was much higher than the new existing client rate I was given.
If my rate was increased, why should I have to initiate a call and get an extension of my current rate?!
If you are a client the old LakePointe Storage, newly purchased by Public Storage at 11901 FM1097 West, call them and voice your dissatisfaction with the new rate increase. You should be able to be an extension for 6 months of your current rate.
Thanks Public Storage for making it easy for me to cease doing business with you as quickly as I can!
Public Storage in Willis Tx FM 1097 is first class. Pamela is always professional in helping with tenants needs. Available on site always or a phone call away. Security is the best, highly recommend this storage facility. Randy Goff Drywall Repair.
First, they locked all the water faucets. Then they locked the dumpster. Then they “decommissioned” the bathrooms. It’s just not realistic to work in a storage unit for 30 minutes and not need to use the bathroom and wash your hands. This place is not the same since public storage bought it. The billing got messed up twice and we almost lost a client due to being locked out of the complex.