Public Storage Self-Storage Units at 28823 Birnham Woods Dr, Spring, TX

Makayla is great

Great and clean location & I always get help from Makayla !

It's clean and in a good location, which is why I chose this facility. But there are NEVER any carts. I walked 2 floors today and never found one and had to leave because I needed a cart. There's rarely someone up front on the office and you have to have a code for literally everything. To get in the gate, to get in the building, to go up in the elevator and to go down in the elevator. I appreciate security, but this is... Alot.

I had a fantastic experience working with Deanne! She provided outstanding customer service, patiently guiding me through the process of finding the perfect storage unit. She took the time to understand my needs and made sure I felt comfortable with my decision. Her professionalism and friendly attitude made the entire experience smooth and stress-free. I highly recommend Deanne to anyone looking for excellent service and a hassle-free storage solution!

Deanne was extremely helpful and accommodating in spite of the fact that there were no dollys in the building. She took her time to help us try and locate one. When we couldn’t find one, she offered to help us with our things ! We declined because she shouldn’t have to deal with the lack of resources and neither should we !!! She is the only reason why I remain a customer. Mind you there were no other customers on site, so there should have been at least 1 dolly available!!!

Price was right and the size of the unit was perfect. The lady at the front desk was super helpful. And the place was nice and clean. Edit: By seeing other complaints on here I did come to the office and no one was there so I rented the unit online. Drove to the place and the lady was there to help. The gate was closed on one side because it didn’t work. I did notice that most of the units were being used.

Awesome place !! Shellie is amazing

Im a current renter, but going to move out. Horrible business practices of raising rent by $50 every couple months without warning. Once you move they figure they got you.

Rhonda was so helpful this morning in getting my reservation changed and helped me find the best unit for my needs. She was friendly, quick and easy to work with.

I was helped by Makayla and she was very nice and helpful, she addressed all concerns. definitely recommend this property to family and friends.

the ladies that work here are amazing. i’ve spoke with both Deanee and Makayla on different occasions with my mother and it’s always been a good experience. the property is always clean and smells good!

Beware of this facility! Routinely raise rates. Public storage is out to rob us blind. Of course the facility manager is of no benefit. Last increase was 75 dollars! They also increased it 5 months earlier. So if you need an extended stay. You would be foolish to use Public Storage!

Service is amazing, the ladies that work at the location are always nice and helpful. Thank you

Avoid. Terrible management. No one is ever at the desk and they raise rent regularly to the point you’ll pay 50% more than they’re advertising to new customers. This used to be a fantastic storage facility when it was privately owned. Not anymore.

Makayla was very helpful and friendly, pleased with how clean the storage room was!!

Deanee provided exceptional service and should be acknowledged for representing Public Storage in a professional manner.

No one is ever around for issues to be resolved with codes, elevator etc..

Update: editing to show only 1 star. Would be less is available. The parking lot is trashed. Inside hallways litteted with trash. It is obvious that management is no longer staffed in the office. Adding pictures from today's visit. We have been at this location since it opened. There have been several change of ownership. Each time the upkeep declines. Now managers are no longer on-site but if you want yo speak directly to a person must book appointment. Frustrating!

Great service ! Makayla was extremely helpful!

There is no one ever in the office. My Storage unit has been broken into the cameras is not pointing nowhere near the storage units is p Pointing up to the sky. Customer service sucks. We threw away some things in their dumpster and they put a fee on my account because we are not allowed to use the dumpster, but we did not know until after we threw it away. Do not put your belongings here because they are not protected let’s not mention my stuff molded in the storage unit. and it seem like the gates, always broken.

They just increase the rent ever few months $10-$20 bucks. I wouldn’t rent here unless you’re okay with paying 160% the price they advertise after several months. Edit: They seemed to have reduced my rates to the original prices after talking to them, so I’m going to change my review back to 4 stars.

Denaee provided exceptional service on August 2,2024 and should be acknowledged for representing Public Storage in a professional manner.

Deanee was super helpful and made the process of changing units easy.

Erica was great! Very friendly and informative. We enjoyed the experience and everything went smoothly.

Ms Makayla,very professional love her smile always helpful and takes her time with helping you

My husband and I were helped by Karen yesterday and despite her being stuck without air conditioning-even worse, no circulation- she was as kind as could be. She greeted us cheerfully and even apologized for the lack of air and hot temperature inside. It’s sad that it was more cool outside than inside the main room, by the way. They need to fix that ASAP with summer fast approaching. Anyway, she went above and beyond to answer my questions and address concerns. She was patient and kind and extremely helpful. She is the reason my business was earned. I was ready to just leave and try again when the air was fixed, but she was so friendly and helpful, it made this whole thing a pleasant experience. Thank you, Karen, for your OUTSTANDING service :)

Excellent customer service by Karen. Easy account set up at a fantastic price.

The best customer ever with Karen she the best 👌

Beware, constant price increases. They raise their rates every 6 months. I’ve only been renting for about a year and already paying $100 more than when I started renting.

Karen was very helpful, knowledgeable, and kind. Excellent customer service!

Ms Makayla was very helpful and outstandish with her work . She always help me with the most simplest things . shes one of the best and I appreciate her work.

Ms. Karen did an amazing job, going above and beyond by staying late so that I could start moving items into my new unit the very next morning. Thank you so much for your help and patience, Karen!

Visited Public Storage inquiring about a unit. I was helped by Makayla and she was very nice and helpful, she explained everything very well. I will definitely recommend this property to family and friends.

Deanee is AMAZING! Thank you for your attention to detail. :-)

Deanee has been an amazing help with resolving an issue we have had for a while. She immediately told us what to do and provided us with the correct information. Deanee is professional and have a great personality.

Deanee was incredibly helpful in helping us secure a unit for our storage needs. Walked me through to look at different units. Great experience.

Ms. Makayla was absolutely amazing! She was very friendly, warm, and welcoming. She explained every thing in great detail and made me extremely comfortable with wanting to rent from Public Storage in the near future. She has an awesome personality!!!

This is my 2nd time visiting this location and Makayla was a great help.

I love the service i’ve been receiving from Ms makayla milam . she’s so sweet and takes her job very seriously, need more wonderful employees like her because she’s very great .

I called and spoke to a young lady by the name of Deanee about a unit for when I make my move to the area and she was very helpful and kind. Great service!

The staff is never in the office , gate breaks often , & staff refused to replace a burnt out light bulb in our unit. Rental rate has also doubled.

I am currently looking for a new storage to move all my stuff to. I called in to get information and the lady I talked to, Deanee, was extremely helpful and super kind! She gave me a lot of useful tips and was thorough with the details of the storage spaces. Definitely think I'll be moving to this location.

Deanee was so helpful! I was not familiar with the storage but she helped me with everything, lock, elevator, cart. She was absolutely helping me enormously.

Thank you Kenya.

Thank Kenya

Thank you Kenya for your time and patience in showing me all the units I needed to see in order to decide the perfect fit for us.

Went in to inquire about a unit. Deanee was absolutely amazing. Very kind and helpful.

Excellent customer service 💯

I had a great experience at Public Storage! Deanee at the store was thorough with the rental process. Super polite, and had all the answers to our questions. I definitely recommend Public Storage, and if Deanee is at the store your experience will be quick and precise!

Had the best ever!!!! Deanee is just amazing!! She remembered my need to get a bigger unit and she called me to up size! I am a customer for life now!!

Deanee was an absolute help and love the customer service. Can't ask for better support.

Deanee helped me tremendously thank you so much !!!

This 5 star rating is due to the hard work of DEANEE!!! She is EXACTLY what this location needed! When I came here in December to rent a unit, the woman who was on-site was not friendly and barely helpful. It was impossible to find a cart, even though I was the ONLY renter on-site at that point. When I arrived today, there was actually a cart in the cart storage zone on the first floor. The elevator was not only visibly clean, but it had a fresh aroma... something I have not experienced here before. The elevator was fully operational (has not been on previous visits), and when I ran into Deanee outside of the elevator, she was so friendly and personable. PLEEEEEASE keep Deanee at this location. She is WONDERFUL!!!

Great experience. Makayla was a great help !

Makayla was very nice and helpful 10/10 would recommend

Maxine totally awesome and went above and beyond and would recommend Maxine to everyone thank you

Never again! Bad onsite management. Hidden fees. They don't prorate. So they charge the entire month even if you move out early. I would go to a small storage facility in the future. Stay away from PS.

Makayla is always so sweet and helpful. Thank you!

Thank you so much Tracy you were amazing!

Tracy, Thank you so much!!!

Cube Smart was great. Public Storage stinks. Rate increased several times and customer service is horrible. Exit gate rarely works. When I brought it to their attention it was obvious they don't care.

Makala (sp?) was very friendly and helped me pick out what unit we needed. This is my second unit to rent from these folks and I highly recommend. Thanks Makala!!!!!!

Ms. Jennifer was absolutely amazing! She was very friendly, warm, and welcoming. She explained every thing in great detail and made me extremely comfortable with wanting to rent from Public Storage in the near future. She has an awesome personality!!!

After a long day moving it was really nice too have a person be so helpful, thank you mis Morgan.

HORRIBLE MANAGEMENT! I can’t tell you if the staff is nice, or mean, because I have never met them. Nobody has! The office is always closed. Nobody is ever here to help with anything. This is an unmanned site. Right now it is 1:38pm on a Saturday afternoon, when most people move, tons of customers/cars are here and the office is empty with the lights off. There are supplies for sale in the office, bubble wrap, boxes, tape etc. but all we can do is look at them. I have been here 4 times in the past month, Morning and midday and each time the office has been closed with the lights off. There’s is no security, no one on sight, I’d be surprised if there aren’t a lot of thefts and breakins because this is truly a thief’s dream. He or she could easily hit the lottery in this place with a good lock cutter because lord knows there’s nobody on staff who would be here to stop them. I miss when it was Cube Smart. Since the Public Storage takeover customer service has plummeted, it simply no longer exists. You are provided with a phone number on the door that nobody answers and ultimately leads to an unanswered voicemail. There a group of angry customers here with me now. Definitely moving my stuff out of here ASAP.

This place has really taken a dumpster dive when it comes to customer service. No one is ever on site! I would not trust storing your belongings here because if there is ever an issue and you need any help within business hours there won't be anybody here to help you. They will call you excessively when it's time to pay your bill but if you try to call the office for anything it will go straight to voicemail. They have a entire office space but no one working at any time during the business hours they provide. If there is any on-site emergency there will be no one there to help you in the middle of the day.

Morgan was awesome- answered all of my questions and was super helpful- Thank you!!

Very welcoming and helpful staff members. Thank you Morgan Harris for making the experience better.

Morgan was very kind and knowledgeable about the supplies and fee. I’m very happy with the customer service she gave me my experience was a blessing.

Easy access, clean and convenient! Morgan is a doll, she was veery polite and easy to work with.

Makayla is always nice and helpful. 👍

Makayal is always helpful

Makayla was a great help! If you’re looking for a storage unit this is definitely the way to go! Excellent staff!!

Morgan was beyond sweet and helpful. The online process was super easy.

Today I went to public storage for a unit and all i can say is the property was nice and very clean

Agent was thorough & knowledgeable.

Nice, Clean and Secure Public Storages. Makayla (PM) was nice .

Rhonda, was great in helping us through the process and making it a pleasant experience.

We just had the easiest time reviewing and subscribing to a 2nd storage unit, all because of Rhonda’s help! Rhonda was so friendly and had zero hesitation in assisting us today. Thank you, Rhonda!!

Makayla is helpful like always.

i had a great customer experience with the young lady Makayla

Rude staff, poor company policies, overly expensive and very poor, if any, onsite amenities. You can’t even throw trash away. Look next door to that storage facility, several accessible trash dumpsters and they have much better prices. They Will not allow you access to facility before or after certain times even if you have a large, 1st floor exterior garage unit. Extremely inconvenient especially when you use the storage for part of work. Staff Threatens to evict you when you try to access unit, via gate code, after those hours that are NOT posted at the keypad. Will be cancelling my lease and going anywhere else.

Absolutely horrible customer service. I understand that if I leave a lock or items behind they will charge you and that is not the problem because if I owe it, I owe it. I had no problem paying but I wanted to see if the late fee could be removed but before I could ask the young, black highly unprofessional, rude and disrespectful employee gets an attitude with me. I had to inform her that customer service is a skill. She literally talked over me trying to make her point, then called another representative instead of talking to me (as I was standing there) to talk about my account. I didnt even get a chance to ask because she quickly got on the phone and as I am literally standing in front of her started having a whole conversation as if I was not there. After telling her about her lack of customer service skills and respect, I pay my bill and get my lock and the 3 things I left in the storage room (which I completely forgot about until she called. Also another experience with her that was very unprofessional..she is just a rude individual). I would NEVER recommended this place. 1. The rates raise significantly after your first month 2. The employees are super untrained and unprofessional and 3. The doors/gates fail to work properly. I would NEVER ever do business with Public Storage ever again due to how I was treated with this one (and only) experience. There is too much competition to deal with the stuff you have to deal with at this location and with this company.

Rhonda was all smiles and very helpful with discussing the various rates and unit sizes. She is very efficient. Thanks Rhonda.

Nice, Clean and Secure Public Storages. Easily accessible and Well maintained.

I've had a storage unit here for 7 months and they have already increased my rent by 25%. Looking online, Public Storage raises rent by this amount every year. Unless you want to be paying significantly more in the next couple years, I highly suggest using a local storage facility (not a nation wide storage company).

This place was great when it was CubeSmart. Now that it’s public storage, the facilities are breaking down and no one is fixing them. The last couple times I’ve been to my unit, the door doesn’t open when you put in your code. We had to pry them open. You can never find someone to help you. I got a letter in my mail yesterday telling me that my rate is going from $109 to $155. This place isn’t worth that. We’re planning to move facilities now due to all these problems and changes.

My unit is on the 2nd floor. Doors won't open when I punch in my code but my name appears nothing happens. So I end up walking all the way to the front to get in this is not the 1st time . Doors,elevator and gates always have problems and this is mid day when there open. You can't even find staff to help you. I pay so much but don't get the service I pay for.