Public Storage Self-Storage Units at 8630 Broadway Street, San Antonio, TX

Public Storage has been so good to me! I have been with them going on 7 years! There is a lady named Jen and she is wonderful! She is at the Broadway location Thank you, Paula

Jenn was very professional and patient with us during this move.

Jennifer and Pedro provided excellent customer service which can be a rare find nowadays. They were patient with all questions and personal needs for the right space. There goal was to go above and beyond to make sure the customer felt good about the complete leasing experience.

Jenn is the best. She goes out of her way to help. Oh and she is always reachable if needed.

Jenn is amazing and nice. She was a lot of help.

If it was not for Jenn my rating would be a 1. She was proficiant and attentive and knew exactly.what she was doing. I feel confident I made the best decision for my needs. Thanks Jenn!

Very clean and neat. Wonderful staff

Pedro is awesome! He provided excellent customer service.

Great customer service and friendly manager. Helped me leave with more than I realized I actually needed for my move. Pedro was the sweetest worker I have ever met. I would highly recommend supplies from public storage

Jen was exceptionally helpful and courteous

Reserved a storage unit, the quick access pay link didn’t work so we had to go to the Main office, apparently this PS is by appointment only but was never stated online or in the emails or anything, so no one was there and when we finally got in contact with someone a couple HOURS later, we were told she’s at the property, the main office closes at 6, but “that doesn’t mean I will be here until then” with so much attitude. So my husband had to drop everything and rush there to make sure she didn’t just take off, only to find AFTER paying and finally receiving our code and storage unit. It was already locked up and taken so we couldn’t even unload our U-HAUL causing us to have to pay for another day because our storage unit wasn’t accessible.

Currently attempting to get my storage space and no one is even at the front desk and the doors are locked. This place is a joke!

Monique is wonderful and helped me so much . I feel wise to have chosen this Storage facility

This property is the worst! When I moved in I was not given any kind of special that they had bc they said the unit was already discounted. Fine! Within 3 months, they raise the rent by $35 without any notice to me! Last week I gave them notice that I was going to be moving out on Dec. 2nd. I was told I would have to pay for the whole month, for 1 1/2 days which came out to about $200!! I tried to speak to the person at the office (which, surprise, surprise someone was actually there and especially since they don't ever answer the phone) but are calling you when payment is due 3 days before even if it's on automatic pay! Anyway, I tried to speak with the person there and she would not address the problem, instead kept changing the subject. Found out an hour later she had withdrawn the payment without my permission and with different changes on my address and zip code! These people don't care about the customer only interested in the money! I would never recommend this place to ANYONE!

Please note that according to the person I spoke to on the phone today your contract can change every 3 to 6 months. They just increased my rent by adding over $50 increase per month on my lease without any notice. I have paid on time with automatic payments every single month for them to do this! They probably thought I wouldn’t notice! Do not do business with these people. This is an unfair business practice. All military personnel take note. You have been warned. And I just got your email with your threatening to put a lock and Lien on my account. Please remind me again if I have ever been late with my payments? Talk about professionalism. You don’t cut the call on a frustrated customer. I will be moving out all my property from this storage

Staff was super friendly, very helpful and made the process of renting a unit painless. Facilities were clean, everything was perfect. Highly recommended.

Thank you, Monique! You made packing and moving so much better. I appreciate your knowledge of materials and sizing. Also, all the information you took the time to share saved me a ton of time!

This Public Storage is by far the best in San Antonio. Manager and staff treat you with respect by being available when they say they will be available. Very professional and no running around.

I was not happy when I went into Public Storage. I received a notification that my unit had not been paid and needed to be paid with a late fee. Thank Goodness for Monique Wilson being very patient and understanding. She was able to calm me down and let me know she may be able to waive the late fee. Good employees with great customer service are hard to find these days. She definitely needs to be recognized.

Thanks Monique for being so helpful! She is a blessing for helping me! Her. Property is under construction there were issues with the elevator but Monique kept her cool and transferred me to a 1st floor unit I rented a unit on line and I was put on the 2nd floor in the building with an non operating elevator. To make things worse I had hired a moving company to get this done. To say the least I was very upset. Monique handled the situation with ease and professionalism. I would like to give her 50 stars for being so helpful and caring.

Monique is so awesome! If you need storage or packing materials she is the one to go see. Her pleasant attitude is very refreshing in a stressful situation. Thanks Monique for being so helpful!

Recently rented a storage unit as we have been redecorating and remodeling we have furniture we would love to keep but just can’t use at the moment… they did an amazing job working a very fair price !!! the property is always clean and easy access… I also use this for my business. I couldn’t imagine being anywhere else.

I highly recommend the Public Storage on Broadway and 410! The staff is is always professional and friendly. I was confused and overwhelmed at the time of my visit and Monique went above and beyond and make sure I was on the right track. She even made a lollipop bouquet for my granddaughter! The facility is clean and organized. Plenty of carts available which helps a lot when you have a lot of stuff and a lot of people helping move it! The best Public Storage in all of San Antonio is at Broadway and 410!

Exceptional service from Monique

Monika Wilson made my day! She was quick, efficient, positive, and so helpful that I had happy tears. Moves are chaotic, to say the least, but she was the breath of fresh air and positivity that I so desperately needed! Call her today for any of your needs. You will not be disappointed. Thank you so much Monika! You are a bright light and the best ever!

Today I have been helped tremendously by Ms. Karina. She helped with every stage of my move. Without her help, I would have had a unit that was too small and she used her expertise to assist me and choose the size I actually needed. In addition to helping me with all the many details of transferring my account and estimating costs and choosing the correct unit, Ms. karina helped give telephone instructions to My movers who could not find the correct gate and address. From start to finish, Ms. Karina went out of her way to help me get this time sensitive move accomplished. I cannot thank her enough or give enough praise for her instrumental efforts in getting my move done on time and in The right Budget. My sincere gratitude, Ms. Karina!! DR

Easy check-in and easy check-out. The app was easy to navigate also. Will be using facility again for future storage needs.

Jennifer is an exceptional employee, loved her outstanding customer service, she was very detailed on the step by step to ease my rental process she should be an instructor for other new employees for future positions

Elevator is always broken with no way to the second floor bad business

Amazing service,always clean.Jennifer and Karina are always extremely friendly and helpful.

Jennifer was very helpful went out of her way to answer all of my questions. She way kind and friendly this is where I’ll be going soon as I’m ready for a unit

Omg, I’m so Blessed for all the help I receive here! And specially to the lady that helped me, I forgot to asked for her name, but she was amazing. So clean the place. 5 and plus stars.

Ms. Karina is a gem! Haven't had such great customer service since Ms Beth and Ms. Mona. Ms. Karina will answer any question or fix any problems that you have. Now Ms Jennifer has been there the last few months and she is every bit of wonderful as Ms. Karina. Public Storage take notice, this dynamic duo is why you have loyal customers

This public storage location is the best! The staff was very friendly, and super efficient!

I had an issue with rent escalations on one of my units and Karina & Sarah were VERY responsive and were able to quickly and completely address my issue satisfactorily.

Great customer service! Karina is the best!

I was assisted with my storage unit check-in process by, Karina, a very knowledgeable, patient and efficient clerk at the location on Broadway Street in San Antonio TX. She answered all my questions and made this process both easy and painless for me. I would definitely recommend Public Storage at this location for your storage needs.