Public Storage Self-Storage Units at 8630 Broadway Street, San Antonio, TX

Jennifer is an exceptional employee, loved her outstanding customer service, she was very detailed on the step by step to ease my rental process she should be an instructor for other new employees for future positions

Elevator is always broken with no way to the second floor bad business

Amazing service,always clean.Jennifer and Karina are always extremely friendly and helpful.

Jennifer was very helpful went out of her way to answer all of my questions. She way kind and friendly this is where I’ll be going soon as I’m ready for a unit

Ms. Karina is a gem! Haven't had such great customer service since Ms Beth and Ms. Mona. Ms. Karina will answer any question or fix any problems that you have. Now Ms Jennifer has been there the last few months and she is every bit of wonderful as Ms. Karina. Public Storage take notice, this dynamic duo is why you have loyal customers

Omg, I’m so Blessed for all the help I receive here! And specially to the lady that helped me, I forgot to asked for her name, but she was amazing. So clean the place. 5 and plus stars.

This public storage location is the best! The staff was very friendly, and super efficient!

I had an issue with rent escalations on one of my units and Karina & Sarah were VERY responsive and were able to quickly and completely address my issue satisfactorily.

Great customer service! Karina is the best!

I was assisted with my storage unit check-in process by, Karina, a very knowledgeable, patient and efficient clerk at the location on Broadway Street in San Antonio TX. She answered all my questions and made this process both easy and painless for me. I would definitely recommend Public Storage at this location for your storage needs.

Rate hike of over $55 in less than a year. They also have ongoing issues with break-ins in the interior buildings. I will terminate my unit and move to a safer, better run facility.

A good place to work at the people are nice but they need a raise

Outstanding service everyone ! Mya helped me she went above and beyond to walk me through everything I needed to know also love how it’s climate control it’s a big plus for me

Great service property was clean very attentive staff and Mya was very helpful and patient making the process a breeze

Karina was efficient knowledgeable, and nice It was breeze to set up my rental.

What a great place to store your seasonal items or pretty much everything else you have with no room at your house 🏠.

I had a great experience here. Becca made the move in day a breeze. Whenever I had a question, the staff were very helpful.

Spoke to Mya an employee their a few weeks back and she explained the room sizes, pricing and where to reserve my room online since i was not getting it on that exact day. Got it all done on-line thanks to her help and moved in already! Friendly and helpful. Hire more people like her!

Nice clean storage facility. Staff is super friendly and helpful. Nice and cool inside.

I've been at this storage for good while and no complaints, I recently wanted to switch units to a bigger unit and Adrianna made the process incredibly easy, she said it was her first day at this location but she helped every step of the way. Great staff

Great and cheap prices love the air control units they keep your belongs cool and the staff is very friendly love the staff here

Great location off the highway by the airport. Always clean

It’s supposed to be climate controlled, but the ac isn’t working. I didn’t notice until I was moving out and they wouldn’t give me any discount because my last payment had already been made. So if you have a unit with them, please go check on it!!! Make sure your stuff is okay! Also the office staff is never there and they don’t answer their phone. I’m torn about re editing this review. After posting my initial one star review, I received a call from the corporate office to address my concerns. Which is fantastic. Thank you for taking the time to call me back. However, I am disappointed that it took writing a negative review for that to happen. I think public storage needs to better empower their base level customer service agents to help take care of these issues prior to someone writing a negative review. As the customer, I am now happy. But I think they need to help their employees find solutions prior to a negative review occurring.

The place is conveniently located, temperature-controlled, and clean. * About Customer Service Personnel: Ms. Karina has shown exceptional qualities of courtesy, diligence, and benevolence. On the three occasions that she helped me, she was task-oriented, a quick thinker, and an intelligent problem-solver. Because her managerial skills are off the chart, on a scale of 1-10, I give her a 20.

We were consolidating A LOT of furniture and boxes from 2 storage units into 1 larger unit. There were many logistics to work out, including the fact we were changing floors within the interior storage facility. It could have been nightmare, but Myra was on duty at the Broadway location. She patiently explained the differences in costs, then on move day, Myra was kind as we began the move, patient when we were frazzled, and helped us with a broom and dustpan when we wanted to tidy up the unit we were vacating. It was a looong and tiring day for us, but everytime we entered the lobby, Myra was wearing a smile and sporting patience and kindness. She was a godsend.

Russell gave me world wide customer service

I very much liked this place when I first started storing my belongings there. They offered a great intro deal and everything seemed ok. Then I started getting emails that my rates would be going up unannounced. I dealt with it once then a couple of months later I was hit with another price increase for storing in the same unit! I called the store manager and she literally told me “they don’t do long term storage,” and that I should look at their competitors. She couldn’t help me she said and gave me a firm time on her statement. She was not budging. What kind of customer service is that? I will not be returning to or recommending Public Storage again. This is something they should tell their customers BEFORE they move their stuff in and not down the line when it’s very inconvenient to move my stuff out and they bank on the raised prices. I would heavily consider other options if you’re staying longer than 3 months or you will be hit with price increases and they will not let you know at sign up.

Russell was very helpful. The property was always clean and safe for the year I used them. Thank you.

Jennifer was absolutely awesome! Quick, efficient and so friendly.

I've had 4 units over the last 5 years at this location. I've never had an issue.

Wasn't expecting attitude from front desk girl who was in her car and not quite on duty. Was going to ask her a quick question when she rudely snapped that she wasn't on duty yet. I was going to rent there. Not now.

Never had any issues with this storage place. Employees were always helpful whenever I contacted them. Moving in and checking out was a BREEZE. Affordable rates as well! Had storage with them for almost a year…would def recommend !

Shoutout to Liz, she was very polite and knowledgeable about the property, she made the move in experience comfortable

their hours don't show that they close for lunch, don't show up at the wrong time!

I would like to give Manny/district manager, a 5 star customer service. He was very patient, kind, and explained everything in great detail. He explained it very easy to understand and solved my problem. He is truly an asset to your company.

Amy was very professional, friendly, personable,, and helpful. She made me feel secure in my decision. When I misunderstood something she was patient in explain in a fashion that made sense, and she did not talk down to me at all. She is certainly an asset to tye organization. Karina I had less involvement with, but I got a good sense that she trust her employees to do the job correct the first time. The interact I did have was professional and friendly. The storage area itself is easy to get to, and quite in excellent condition. It is not 24 hour assess, but the hours are reasonable. I feel this building is secure.

Great friendly service with a smile is why I recommend this location to anyone looking for a hassle free storage facility.

Muy bien los storage

DeAnna was so pleasant, fantastic customer service, knows what she’s talking about, and is super helpful.

DeAnna at this location on Broadway has been amazing with all my moves as I went from a small unit to a large unit and then back down to a smaller unit in a months time. She is very helpful and personable.

Manager (DeAnna) and Staff (Gabby) are both great. They helped resolving my little complicated storage space issue. Thank you.

Customer service is amazing,clean,quiet. I have no complaints and I recommend this location

DeaAnna is the prime example of the best customer service I could ask for. I'm moving from Dallas to San Antonio and she has been so helpful with information and guidance. Definitely 5 star experience.

DeAnna is amazing and helpful, very friendly gave us excellent customer service!

Neat and tidy office and the staff is very helpful and responsive!

Needed to upgrade from a 10x5 to a 10x10 and DeAnna got me switched with no hassle.

We went in and DeAnna was awesome very helpful everything we needed she had thank you

Deann was very helpful. Expl. My Options. Went over the paper work. Gave me a phone in case of any issues.

DeAnn was very polite and respectful and help me with all my move in and move out. I really do appreciate people like her and I highly recommend this location and thanks again to DeAnn

DeAnna was extremely helpful in making sure that the size of the unit we wanted would hold our stuff and meet our needs. She goes out of her way to accommodate us and seems to always be there on sight! Thanks for your help DeAnna!!

Amazing staff! Super friendly, professional and helpful. Place is very tidy, clean and neat. We love doing business with this location.

Did not have enough money and De-Anna worked with me. Ask for De-Anna!

DeAnna was great to speak with and very helpful! The price was a little more than what I was told on the phone by someone from the corporate office—$15 dollars a month is added on for insurance and you either buy their lock for $20 or bring your own, but overall it seems worth it. The place is air conditioned and appears very secure. Thank you DeAnna for patiently taking the time to explain everything to me. :)

I had a great experience at this Public Storage thanks to Louis when I moved in and, later, DeAnna throughout my rental experience. They called the day of my reservation to make sure I was prepared for move in and gave me helpful information about unit insurance. They always provide prompt and friendly service, including helping me pick the perfect unit! I couldn’t be happier and look forward to a long rental period.

Nice and clean respectable place ! I like the friendly employees ..

The employees have all been very helpful, the building seems to have good security measures, and is very clean

Diana at the front desk is very attentive and very helpful… She passed on to the owners that we needed help with that lights that were out and they ended up fixing them and I’m so very thankful as it was very dark before!

Great Facility...

DeAnna has been a great help with getting me situated and helping me with Storage, I appreciate it a lot. Overall just feel she really cares about the people she works with and loves her job. Is always willing to work with you if she can or help with anything. Glad I found this place!

I had a wonderful experience getting my unit thanks to DeAnn. She was very in formative well organized and actually seemed to care by carrying on a conversation about my needs and the price that fits my needs. Very pleasant experience. I will refer public storage and definitely will tell patrons to ask for DeAnn!

My wife and I had a great experience dealing with Deanna. We explained to her what we were looking for and she knew exactly what we needed. Everything fit perfectly and for a good price!

Not busy

Deanna Acevedo was very helpful!

Deanna was so wonderful when she help me got me set up with my storage unit without her I don’t think I would’ve been able to get a good deal on my unit as well as being able to go through the step process with every detail I needed to be answered. She’s super kind very informative on what you’re getting you will not be scammed or disappointed in what you’re getting she’ll be upfront with you and give you the best deal for your needs so I would check out this public storage over any other in San Antonio!!!! Thanks Again!!!

Clean storages friendly staff Deanna was a great help

Love the price it was accurate to what I reviewed and customer service lady was polite answered all my questions told me what I had to know showed me where my unit was at step by step instructions it helped me very much she was amazing good job DeAnna

Deanna was awesome! Made the process painless. Thank you so much!

Big, clean, organized, friendly. I would recommend it to anyone.

Deanna was very helpful and polite...thank you for great experience....if you looking for a storage place come here San Antonio, Texas

It’s rare to find places that have staff that will actually take the time to answer your questions above and beyond! Deanna is just that person. She went above and beyond. Great job and Deanna keep up the great work helping people when they are doing something for the frat time!

Dianna was excellent in finding the perfect unit I needed for my stuff with no hassle at all and with such a short short time too thank you thank you very much 👍🏻

Thank you DeAnna for the help. You were awesome to listen and answer all my insane questions, I’m so grateful that they have such a wonderful staff.

Deanna is the best!

Deanna was so nice and helped us so much ! Answered all of our questions and the prices are great . We were looking around and will be back to buy soon thank you Deanna.

Excellent customer service. DeAnna was such a big help.

Great customer service. DeAnna was very friendly and helpful. Clean and secure facility.

Deanna was Great and efficient! Got us a new unit to transfer too in a matter of minutes. Great service from her would definitely recommend others who need a storage place.

Ms. Deanna she does a great job very friendly. Always attends to you.

DeAnna was super helpful in our effort to empty out our deceased family members storage unit. And she provided use with carts to move items with a happy face. Thank you DeAnna! Col John

DeAnna was extremely helpful and went above and beyond to help me with my move. She was able to answer all my questions. Nice and clean facility and I would recommend this place to everyone.

Got a unit yesterday the lady DeAnna was nice helped all run smoothly and timely for me.

This location is very neat and secure. Wish I could give it more than 5 stars especially compared to other storage units. DeAnna was extremely helpful when I was locked out of my unit.

I was very impressed with the excellent customer service at 29132 Location=Broadway St. and 410. The Property Manager, DeAnna, was courteous, professional, knowledgeable and extremely helpful. I also noticed her capability of multitasking and being very effective as she needed to interact with other people coming into the office. She was also very patient on the phone and eased my mind telling me the on-line application would be easy and there would be someone who could help in case I needed help. She called me back to make sure everything was handled properly. I was blessed to find a person like DeAnna at a very difficult time in my life. What a difference a person can make in the life of another. Forever will I remember and trust your company realizes what a gem of an employee she is.

An employee by the name of luis very helpful very polite person .👍needs more carts at this place , only 2 cart here.

DeAnna was very helpful and easy to talk to. We appreciated her professionalism and promptness with helping us set our new unit up.

My first time renting a storage unit and I've gotta say DeAnna was of the utmost help. She's very knowledgeable and patient to all of my questions. She made the renting process during this pandemic unbelievably smooth and prompt.

Andi and Tina were great! Efficient and thorough. Highly recommend. Great pricing!

I came by this location today to get some quotes for my parents. The female employee there, Andi, was such a sweetheart. She took the time to show me 3 different units virtually and answered my questions politely which was great because it's been a very trying day. I will definitely be pushing your location as my top pick to my parents as soon as I get home.

Had a very good experience with Andi at this storage facility. She was quite helpful with information on pricing, sizes available, and policies by phone and in person. During this pandemic she observed safety procedures to reduce possible virus exposure—masks at all times, keeping her distance behind a plexiglass protective window, etc. I highly recommend calling Andi and working with her.

Mona and Beth are very helpful, friendly, and efficient! They guided me through the process and helped me to access my needs. This storage facility was also much less expensive for the same sized unit and quality of facility than a nearby competitor. Update 11/Aug/2020: Again, I have had excellent service from the staff at this location. Andi was extremely helpful in resolving my issue. She is professional, courteous, and I am grateful for the speed and efficiency with which she resolved my issue.

Amazing experience, Andi the management onsite made every effort to help in whatever way she could. Definitely one of the best experiences dealing with Public Storage!

Service is on point, made sure we got all we needed. Would definitely recommend!

Awesome customer service

I give public storages] A+

I went to this location to recieve some info on renting a storage unit. The associate Andi was very helpful and knowledgeable. Andi made me feel very comfortable while she assisted me with all the questions i had. She is a real asset to the company.

Thank you awesome place to go

Lous is an amazing person to attend customer. I am so pleased

Moved my belongings in here late September. Pam and Ben have been very helpful. And the place is clean and appears secure. No problems to report. We discussed more efficient ways to arrange and store my stuff in a smaller room and save me $300 annually! I was in a hurry back in September and threw everything in haphazardly. So that was great conversation to have. New Year and new approach to money! Yes I would recommend this site. Thx to both the staff members here. RG

Louis Was very courteous and knowledgeable great place to rent with

Your employee Louis was a very great and helpful. Happy birthday to you Louis !!! Hope you have a great one !!!

Louis is very helpful and honest. Helped get me a storage asap no hassle and made us all laugh the whole time. Never forget Janeese lol

The is the second time I have used this storage in the last 1 1/2 years. The management style has not deviated in that time frame. The working clerks at the office are exceptional when it comes to customer interaction. They really do their best to earn your business and I am impressed with their commitment to customer focus. The place is also very well maintained.

great location and had a great experience with Louis. Helped a bunch and glad he was there to help us

Friendly smiles and informative staff. Thanks for the help Louis

Wonderful experience the facility and grounds area excellent condition i wanna take this opportunity to give major cudos to one Louis Pulido the young man was very helpful i felt he went above and beyond answering my questions and providing local city information

Just left there to get a quote on space. Louis very helpful and informative. Even took the time to show me spaces to see if that would be sufficient. Highly suggest!

Have you ever ridden a unicorn in the buff, through the windswept valleys of the Swiss alps during a nice summer evening? Well this is nothing like that, but if you need a place to store your belongings during your strange fantasy, this is the place to do it. Great facilities, and great staff. Louis is particularly helpful!

Andi is the Best..She was so helpful and, made me feel Home Coming..Great person..

Had my stuff over here for a year. My question and concerns if any were always addressed in a timely manner and everyone was always courteous. I felt that my storage was always safe and dry and climate controlled. Public Storage is very fortunate to have employees like Louis and Andi who, by the way, ROCK!

Had a good experience and was very satisfied with her service and her great demeanor. Very satisfied and felt appreciated!! Andi is experienced and knowledgeable about her job and more to help and satisfy her customers !! Wow

Andi is great! Knows the business and gave us all the information we needed. Nice, personable, and with a smile. I like her Give her a raise

Great facility! I'm pleased to see know the manager from the Quarry is now running this location where I have my other unit. She has went above to help me with my rates, couldn't thank Karina enough!

When I moved to town they stayed open so I could put my stuff in storage. Great people also the price is very good. If I could give them 6 stars I would. Thanks for all your help.

Smooth process,amazing explanation on renting a unit gabby did an amazing job highly recommend to go to her to get great service! Thanks gabby!!!

Great staff and facility for storage. Would definitely recommend.

Ben gave me excellent service and gave me tips on storing my stuff.

Ben Gave excellent service I highly recommend him

Ben gave me great service and made sure I knew everything I needed to know. I can definitely recommend this place.

Brn gave us great service. Highly recomended . thanks for ypur great service.

Ben gives great service at front desk.

April was very friendly and helpful! 😊

I stopped in for an emergency potty break, and the two young ladies at the front desk were so great! Alexi and Britney were incredibly friendly and I left with a smile on my face. If I need a storage space, I’d love to bring my business to this location.

Great service!

Ben was the best! Great service- highly recommended!! :)

Ben, is great at giving customer service. He took me trough all the necessary steps and was thorough in his explanations.

Ol Ben is Awesome and the service is incredible!!

Ben was wonderful in helping my organization find the perfect unit! Very friendly and attentive.

Ben give me good Service and his staff to

Good customer service!!

Clean units at a reasonable rate. Customer service was responsive.

Ben gave us excellent service and very knowledgeable. Good job Ben.

Perfect spot to temporarily stow everything from one house, until we closed on another. Great service from Ben and Pam!

All great employees n laughs when I go in for any issue they help n take care of it the best of advantage. Thank you Ben

Ben gave us great service today. We have been customers for years and recommend this Public Storage location.

Ben gives great customer service😊

Ben give a good serves and happy to deal with him.

Good old Ben gives great service.

Ben provides Very good customer service I really appreciate for your help

Ben gave me a great service

Got great service and aid in picking my unit. Ben was very helpful in getting me what I needed to help with my move.

Ben gave excellent and extremely informative service here at the Broadway location.

The manager of this ps location it top notch, flexible, humorous, warm, professional, and personable. This guy really brings his A Game. I got just what I needed, most of what i wanted, and feel confident my things are being kept safe.

Recently rented a storage unit as we have been redecorating and remodeling we have furniture we would love to keep but just can’t use at the moment… Ben did an amazing job working a very fair price !!! the property is always clean and easy access

Pam is great. She was attentive, showed patience and readiness towards me. She showed me the way-in, way-out and insurance. Pam is professional.

Nice store kind people

Ben was very helpful in helping me make a payment and set up my autopay.

Ben was great. Very friendly and informative. I definitely recommend. Speak with Ben.

Ben provided excellent service and was able to save me some extra money on a larger unit

The manager Ben is very knowledgeable on unit sizes and product. Great service and personality too !

Very friendly and helpful. Storage place is very clean and accessible

Ben has always given excellent service would recommend this location if you need storage.

Currently doing a $1 first month rent. Great deal! And we got a first floor storage unit! Great prices and Ben was absolutely amazing. Great service!

Ben is excellent! Would definitely recommend him when setting up a unit to rent out.

Excellent service! Just what we were looking for, easy access. Thanks Ben!!

Excellent customer service! Clean and we'll kept.

Ben gave us good service.. 😊

Good location. Climate control. Manager knowledgeable and very nice.

Ben was a great help. 5 Star Service. Went above and beyond for us.

Ben saved the day! He took a bed apart for us.

Ben is my "HERO"! I want to let Public Storage know what an awesome person Ben is! From the phone call this afternoon confirming my arrival till the second I walked out of the store after making the rental process a smooth and easy one. Thank you Ben, my hero!

The folks at Public Storage were kind, and helpful. I would rent again

Ben was absolutely amazing! He was incredibly helpful.

Had an excellent experience at this location. Flawless customer service. Will come back when needed.

Pam & Bayley were SO sweet and nice! It was a pleasure meeting them and working with them today, highly recommend.

They recommend "Only the big stuff movers" Omg that move was a breeze it's like this storage place has the secret weapon and that's the movers. They make sure you can fit everything in your storage.

Great service, Ben!

Friendly, terrific customer service - Ben was a huge help.

Difficult to speak with anyone in management if you have any problems.

Great and friendly staff. They treat you like family. Always clean and neat environment. Love these guys

Science Mill has used this storage unit and we love their friendly staff and great hours!

Management at this location is always friendly and eager to help

Awesome service , excellent customer service, and very very helpful...

Ben was professional and courteous! Highly recommend!

Have always received excellent service from the staff at this location.

Great prices, great location, excellent customer service. Storage area is super clean, good lighting and location makes it very accessible.

Ben and Pam at this property are outstanding, professional and helpful in resolving issues and assisting customers with their problems and concerns. When I had an issue with notice of pending significant increases in monthly charges, both of these individuals listened and worked with me and my circumstances to mediate the charges with the corporate office. Their customer focus and pleasant, professional approach convinced me to stay with Public Storage rather than move to another option. Kudos to both Ben and Pam!

Pam & the rest of the staff are friendly & informative. Processing my account was easy since everything was digital & done online prior to my check-in, so I didn't have to take home a packet of information with me. My gate passcode was emailed & also sent via text message, which made having that information on-hand useful. I was able to start loading my belongings immediately after I finalized my check-in. I have been renting storage units for 10 years & this was by far the most efficient & hassle free experience I've had. As a previous Public Storage customer, the processing has changed drastically with online reservations to completing in-take forms via ipad at the front counter & having everything emailed to me. I was in & out in less than 20 minutes.

Very easy to work with the staff. Very pleasant and accommodating. Competitive prices and great location

Ben has been a pleasure to work with. Very fast, fair and friendly. Highly recommended!

Pam and Ben are great! I have had my stuff here for 3 years (Divorce). The staff here is awesome, and have worked with me in hard times ( I'm an independent contractor). If you need a safe secure place to put your stuff at a reasonable price, and great service. This is the place

Ben had great service

Great customer service.

Good location... Ben was very helpful the last time we were there... only complaint they raise their prices often!

I have had a unit at this location for over a decade. It is outstanding. The place is always clean. The staff is friendly and always ready to help. Great customer service.

Bayley was superb

Very clean and Ms.Bsyley very polite and helpful

The staff is helpful, especially a fine lady named Pam. She has always been courteous, helpful, and professional every time she has been of assistance. I would not consider another facility, thanks to her kindness. A happy customer of yours, R. Salazar

I had a reserved time slot of Pam and she helped me right away and was very patient showing me different units/sizes! I appreciate her help

Ive been renting here for over five years. have been very happy with this Broadway location. The place is always clean and love the air conditioning. My son loves riding his tricycle through the aisle, when we are alone. Beth and Mona are so friendly and attentive. This is todays date, Feb 6,2019..i just talked to one of the employee...and explain about my sewing machine was missing and i said i just let it go and void the 68 since i move out on 31...but when i try to Express my feeling about my missing sewing machine the lady just hang up...i thought its rude...i like beth and Mona their old workers for 5 years i have business with them...

Manager was very nice, good service

Excellence service--friendly and efficient. Pam is always courteous and maintains a warm, friendly environment.

Zero stars if we could! The old lady at the front is my evil step mother.

False Advertising!!! When I began my contract with PS, it was during a promotion. I was told I'd have the discount for the duration of that contract. Now, 6 months later, I'm told the price is going up $25!! Unacceptable! I'll be looking to move my things soon

Pam and Jennifer are wonderful!

Pam was such a wonderful person to help me get the correct size I needed and she went above and beyond to stay and help me over the phone when I had to switch units and be a bit late arriving. Her dedication is rare to find.

The team of professionals that run this location of Pam Tengler, and Karina are incrdeible. They try to assist their customers in every way possible. Incredibly satisfied with their sevice and attention to details. Very frinedly, on top of their great service. Satisfied customer, Sergio

Pamela and Jennifer are very friendly

My experience with this facility has been great. I started storing things over 10 years ago and Beth was there all the way. Then years later, Mona was there with Beth. Both helped to make a stressful situation of storing part of your life and memories, less painful, I would and have recommended them for years.

Mona is the BEST! Very sweet, kind and knowledgeable and loves her job. She helped me a lot. I had already reserved a unit, came in to pay for it, and Mona, being the professional she is, she asked what I had to store. Then showed me the property (very clean) and a better unit...it was bigger than the one I had originally reserved, but it was absolutely perfect for what I had to store. Finished moving everything in yesterday, and it all fit perfectly and for a good price. Is saving me $90 from another storage company. Thank you Mona. Jennifer was very sweet as well.

Mona and Beth at Public Storage are absolutely amazing they have made my chaotic moving into a smooth transition. I absolutely adore their efficiency and how fast they were to get me a third unit at the best price. Also to be told to wrap my rugs in order not to get moths, which was something that I didn't even consider. These two ladies are always looking out for their customers. For me this has been a five-star experience! Any other your and having to change units! Mona and Korina have been so helpful and kind! Mona even helped me move a heavy oak cabinet, above and beyond the service I was expecting!!

Mona & Jennifer are amazing. Great customer service 👍

Only needed the strorge for 16 days and they don't prorate the rent they make you pay the full month

Mona is such a professional manager with our business storage! We could mail a check or pay online but it is always a smile and great visit to pay our rent! She is so responsive to any questions or changes we may need and keeps us staying with Public Storage rather than going anywhere else. Have heard her deal with other customers when I came in and she is discreet and so knowledgeable to get things done quickly and often takes my payment while handling multiple customers! Highly recommend!

Mona is the best!

Great customer service thank you Mona keep up the great smile I love Mona thank you

Great place. Mona is the best

I have been here for over a year and I love it !! Mona , the office manager is so amazing ! You’ll love her and she can help you with anything you need ! 😃👍

I love Mona and she was very professional and give me good service.

Great customer service! Patient, calm, and caring!! Will come back!

Mona was the best customer service rep!! Great dependable service!!

Great customer service. Awesome friendly

Amirah and Mona are great! By far my favorite location!

Clean areas. Efficient and friendly personnel especially Mona and Amirah.

Mona and Amirah have been very helpful and kind to us.Very good customer service. Thanks so much.

I am so grateful and happy to have a storage unit here Miss Mona is Awesome!!! If I have any questions or issues she is on top of it so quickly. Thank you for all you do.

The best the most friendliest customer service ever had thank you very much Public Storage and Mona was great

Mona was delightful to work with. She is very professional and personable.

Great locations and customer service thank you Mona and ann

Been renting in this location for a long time love location and employees and prices the best clean and organized facilitie in san antonio thank you mona and ann

Love this place and i love mona she is the best employee at public storage keep up the great smile .thank you mona for all your help

I just moved back to San Antonio and I was at this location 5 years ago. Because of the "Great Customer Service" I received. I decided to choose this location again. When I walked through the front doors to get my new unit, I looked at the property manager and I said, " I remember you from 5 years ago" and she said, "I also remember you and welcome back." Mona is the "BEST" property manager. Awesome Property and a Great Manager.

Mona was an a HUUUGE help. She walked me around the building atleast 3 times and was very patient and helpful as I was indecisive. Couldn't of had better service

Ms. Mona always goes over and beyond to ensure top notch customer service! Everyone is professional and courteous. Thanks Public Storage 8630 Broadway.

So far, my experience has been very good. Professional, clean, good online support and billing, available dollies, etc. I do wish that the facility was accessible more hours though! 6am-9pm.. and I believe they'll lock you in... (Because the gate itself autolocks). I for one am a millennial that would like to be able to access my things at 3am, even if that does reduce safety somewhat.

Stop by and see Mona , great service, secure, and awesome service

Mona is always there to take care of our deliveries and us as a company. Thank you so much Mona.

Bad management and their insurance is a scam. They have water leaks in their facility and their doors are left open at night. I noticed several people livi g in their storage units.

Great customer service. Every well knowledgeable..clean place and great employee thanks Monalove ll

Excellent staff and customer service.

Wonderful location. Spoke to Michelle today, and she was just amazing! She went above and beyond to help us with an issue that was not their fault, but she still wanted to ensure that she did everything she could for us! We have been with them almost two years, and couldn't be happier with a storage facility and its staff!

Great service. Great location. Ermilo is great.

Ermilo helped today in changing the gasp on my storage unit. He was very helpful and professional.

Mona was very helpful and attentive and customer service was awesome

Mona was great!! Thank you soo much for great customer service.

The facility on Broadway was very clean and the service was spectacular. I worked with a woman named Mona- she was so kind and explained everything perfectly.

The cleanliness in the lobby, as well as throughout the facility is remarkable to say the least. That accompanied with the outstanding customer service by the ladies behind the counter really promote the company well. Two thumbs way up!

Excellent staff, service, clean and easy to access

I've been using this Public Storage unit since 2005 and the staff, particularly Mona, have always been fantastic to work with. They are helpful and enthusiastic but remain professional as well. Much, much better than other storage units we use - including other Public Storage locations.

The staff are very friendly and helpful! Mona has gone above and beyond on several occasions. I’ve recommended others to use this location and I will continue to do so!!

This place is very clean and the staff are very pleasant to work with. Ms Mona was very helpful and made me feel she cared about my move. I already recommend this place to my friends.

Mona is the best! She's warm, friendly and a bright problem solver. With one quick ask, she transferred payment from one closed out unit to a new smaller one. No question is small in her eyes. 5 stars to a great employee that makes customers feel right at home and always ready to come back!!

I love this place because everytime i walk in mona always has a smile on her face😄 also any question or concerns that i might have she always has a answer or willing to fix my concerns or issues.

I have been a "temporary resident" of this location off and on ever since the walls went up, and it was containerized storage. I have watched the evolution of this location and dealt with many different people. None have been more helpful and pleasant to deal with than Beth and Mona. Through all my "emergencies", minor or major, they have gone above and beyond their job descriptions to take care of my needs and the needs of my family. Additionally, they have always been personable enough to anticipate my needs and recommend changes that have either increased my storage, or saved me money and made my life even easier. Thank you, Ladies. And a special thanks again to Mona for her help with storage review and making the most of my of my facility rental .

Thank you, Beth and Mona for all your help.. great friendly customer service; you all are great.. Mona was awesome.. She answered all my questions and assisted me with my transfer. She took the time to explain everything. Thank you Mona for all your great customer service and assistance with me .

Great customer service. Very knowledgeable

Mona is wonderful. We've been renting there for many years and she is always there to help with everything. Great service!

Ms.Mona was so helpful, very sweet, easy to talk to and very informative! If you're choosing to go with Public Storage on broadway I hope you get to work Mona <3

Mona is THE BEST!!! My Son has relied on her for 5 yrs that he has stored here. Thanks Mona...this is his Momma from Iowa!!

Rat problem - the latest of many They gave us poison packs and indicated we should deal with it ourselves. They also put a $50 fee on our account for asking to put a box of turd filled stuff in one of their dumpsters, then put a padlock on our unit before we even knew about the fee. I won't even go into how they won't answer my phone calls nor messages. It's a nightmare!

Great service moan!

My experience with this public storage location was astounding! Mona was super helpful, making sure to offer packing peanuts and bubblewrap for my delicate items. Never been treated better!

I wish I could use all of the positive words in the dictionary to describe the customer service Mona had given to me and my husband. She went above and beyond!

Mona was more than helpful when it came to my storage concerns. 10/10!

Very nice and courteous staff. Would definitely use this facility again. Joel, the district manager, was also very helpful.

Great customer service. Thanks so much for working with us on the automatic payment process.

Have great service and nice employment

Awesome customer service! Strongly recommend anyone to come here for their storage needs. Definitely affordable for anyone just looking for a quick storage space.

Beth, Mona and Rusty are the greatest. Thanks for doing everything right.

Great place. My 2nd time renting from Beth

Excellent service great personality thanks Mona

Beth and .one are so helpful. I even get deliveries. Awesome place.

Mona was great! Very friendly and helpful to put things away while I figure out when I am moving.

I've been with this place for a while; the employees are sweet and very helpful, the facility is always well kept and secure, and the storage fees are fair and affordable!

Mona the manager is very helpful the staff is very amazing this public storage goes above and beyond thank you your help is so appreciated Steven

I will continue to use this location. The management and staff is amazing!!!

Great great great. Its a must use location!!! Management is awesome!

Amazing customer service, hands down!

My visit here was the best Mona was very kind an provided great customer service. Very good

So easy!! Mona and Beth were very nice and made the whole process so simple. I highly recommend!!

Have to give props to the team at public storage Broadway.....Mona and Beth have bent over backwards to accommodate my father and myself. They are proud of what they do, and have fun doing it.

Mona was amazing! Very helpful, informative and provided great customer service! Love this storage location!

I am not one to write reviews. However the extraordinary level of service and profound personal commitment from Mona to assist me and ultimately solve a series of "challenges" with movers and passcodes and even a medical issue was truly moving. Mona not only gave tremendous professional service, she also gave true personal kindness and concern. It is rare enough to find great professionalism in the service industry and rarer still to connect on the personal level when an individual goes so far beyond what they "have" to do, to offer help and human kindness in the face of real adversity. Thank you Mona. Both Beth and Mona have been great support and worked with me to solve any difficulties that arise. They are a great and rare team.

My family and I have been customers with Public Storage on Broadway since Dec. 2012. Their customer service is amazing! The staff is so courteous, they call to remind us of payment to avoid late fees and they help us manage our space so we're not overpaying. No matter how many times we visit our unit, add, or subtract items, we have never had an issue with bugs or rodents in our belongings. We have never experienced any temperature issues nor vandalism nor do we feel threatened if we are running behind on our payments. My family and I now live 30mins away but we refuse to change locations. We would recommend this location to anyone!

Beth and Mona helped me out so much they worked with me and took there time to explane things to me if i ever need storage i would go back just because of those ladys

Everything was super quick and easy! The staff so friendly, helpful and patient..especially Beth! Highly recommend this location!

Always polite, kind, cheerful and helpful. Great attitude and nice facility. Thank you, Beth and Mona !

Mona is awesome! She went above and beyond to help us choose the right size unit and at a good price. The facility is clean and well maintained.

Ladies are silky!!!! Great customer service....

Excellent storage facility! Away reliable and courteous employees as well. I have enjoyed using my space here for 5+ years so far and have especially enjoyed working with Mona.

Mona! Yesss indeed. So helpful! Keep up the good work

Have been renting here for a year and a half and Beth has been great help. Great people great place to rent!

Beth is a wonderful lady and a great help! She remembers my name every time I go in, even if I haven't seen her for months! Very cheerful and always helpful!

Beth is most helpful. Thank you

Great customer service!! In and out in no time!! Thank you Beth & Phil!

Beth and Mona have always been very good to me. Will continue to rent here.

Great storage loved the elevator and Dolly's we were able to use!

Shannan and Beth were absolutely wonderful. Used to rent here in 2004. The facility still looks nice.

Beth and Shannan have amazing customer service!

Thank you Beth and Rusty.

Best customer service ever! Awesome units with great specials! And Mona is super sweet!

Beth and Mona are great. This location makes you feel like more than a customer, they make you feel like family. I recommend this location to anyone that has storage and moving supply needs. Thanks so much ladies!!

Beth and Mona were Very helpful in a domestic violence situation. They were calm and handle the situation wonderfully. They are the best.

Beth, Suzie and Mona were all wonderful! Such a great experience here! :)

Beth and Mona are great customer service advocates. Thank you.

Beth and suz are the nicest and most helpful employees I have met. They are very patient with slow movers and me.

Susie and Beth are the best. Thanks for the sugar high !

Very funny ladies. Thanks Beth and Mona !

I loved my experience at Public Storage, the customer serivce was simply astounding. I completely recommed them, and I hope you have the pleasure of being assisted by Beth or Suzie. It was great!

By far the best service I've experienced. Beth and Suzie were lifesavers

Suze and Beth are extremely helpful. Many thanks !

Beth was AWESOME! She got me a larger unit for a better deal! Very patience and has God customer service skills!

Beth was very good and explain everything to my needs

Beth was extremely helpful and efficient! Moving is a stressful time but Beth's smile and cheery demeanor brightened my day and made the transaction a pleasant one. Thank you Beth and Public Storage.

I am very pleased with the staff here, the manager Beth gave me the right unit and I felt comfortable with her advice and help. I am moving to another place and Public Storage is helping me through the transition.

Beth and Mona are great! They are friendly and help out any way they can!

Staff is very helpful, courteous, and have great customer service.

Mona & Beth are amazing. Hospitality is amazing!

Beth and Haley were terrific in assisting me find exactly what I needed. Thanks ladies

I LOVE IT. Haley and Beth are great they helped me out with everything I will def be coming back !

Best experience iv had yet!! Haley and Beth were extremely helpful towards my needs and questions. Me and my boyfriend will definitely continue to do business with this location!

Easy access and clean. Beth and Mona are very helpful.

We just had an awesome experience here from Beth with leasing a unit. I had no clue about storage units and she really helped me and didn't make me feel like an idiot. She is so smiley and happy and respectful and just an amazing woman. I'll be paying my bill in person each month just to be able to see her smiling face. Thanks Beth!!

Mona is amazing and Beth is beautiful. I'm glad to store my things here

Beth was really helpfull.. 2nd time here

Excellent service from both Beth and Mona who are at this location, they both go out of their way to help their customers. The facility is always clean and well maintained. I highly recommend this location for storage. ~Bobby

Beth and Shannan (also known as Sha-Zam) treated us with great care and made this experience feel like it is more than just a job to them. Great people

Shannan Beth and Mona are great help.

Shannan is the BOMB! Paperwork was quick and accurate. And she paid vey choose attention to detail. Even stapling!

Each time I pay my monthly fee, Mona and Beth always greet me with a smile and are very friendly.I am always treated like family not just a customer. This location is always well lit and clean. I know that my things are safe here. I really like getting a courtesy reminder each month when my bill is due and before the late fee will hit. I like saving money and Mona and Beth help me do that!! That's what I call customer service!

Great and safe location / Great customer service / Thank you Beth and Mona you ladies are the greatest

A great experience beth

I've had a unit here 10+ years and never had any issues. Everyone, especially Beth and Mona, are helpful and very friendly! I'd rent a unit here again.

Had a great experience here at Public Storage, I dealt with Beth and Mona whom took care of everything and with a friendly smile.

Bet was helpful

Great women. Very friendly and helpful. Especially Mona and Beth.

I will be leaving the country In April, and have been spending a lot of time moving things in and out of the family unit. Beth and Mona are always willing to help me with any questions I need answered, as well as a smile. The building is always clean, and security for the families items can be seen everywhere: cameras, security codes, and free padlocks for your units. The building itself is located in a great area, simple to find, and traffic is easy to navigate. Need storage? Friendly staff? Peace of mind? Look no further! Update: Just got back from being out of the country for 6 months, Beth and Mona were excited to see me again. As usual they were willing to help me take care of anything I needed. A great place!

Mona and Beth were instrumental in making my move a success after a horrible divorce! They along with Public storage were the 2 brightest stars through out this process! Thank you ladies SOOOO much!!!!

Beth was so helpful today helping me get into the perfect unit for the price and space I needed, thank you!

Beth was more than accommodating with helping me get a last minute storage unit within my price range. It was such a life saver working with her, she was very professional, helpful and understanding. Great customer service, nice climate controlled units.

Great prices on moving quilts, at lowes they're 20 bucks vs $10 at public storage. Mona and Beth were so helpful, Beth entertained my son, while mona drove to another store for more quilts, they also carried my purchase to my car, talk about above and beyond!!! Thanks guys!

Beth was very friendly and assisted with making sure I had everyting I need. Both she and Mona are professional and courteous.

Melissa Walker was great! She went above and beyond and was very personable! She even stayed past her shift to explain everything thoroughly which was a huge help. Thank you for the exceptional customer service!

Beth was so helpful & patient with me when I first came to look at this storage unit. Months later & still the best customer service!!

Beth and Mona are so helpful. They are always there and willing to assist. They are such great people to talk to and have great tips and advice. Thanks ladies

Beth was great, she help me with my other storage account. And that mean alots to me.

Had the most positive experience with Beth, and this location. The staff was knowledgeable and respectful of my time. This is a clean facility and easily accessible. I would definitely recommend this place for all your storage needs.

Excellent customer service Melissa was really funny

Melissa Walker was very helpful and great attitude!

beth and valerie were very helful

I love this place, it's always clean and organized. They have always kept my belongs safe! The staff is so friendly and patient, especially Beth! Thanks so much Public Storage!

Mona and Beth are the greatest. Help so kind and personal. Thank you for them .

Beth did a great job and excellent customer services!!!

Some family is moving here from out of state and found an amazing deal on a storage unit at this facility. They made the reservation but asked if I could go in to sign paperwork and pay for first month for them. I was both happy to do it (because family) and dreading it, because I would have my 5 year old and 2 year old with me. Beth and Mona were in the office, and they were AMAZING. Beth walked me and my kids over to look at the storage unit and put the lock on, and she was kind, friendly, and engaged me and my kids in conversation easily. When we got back to the office to do the paperwork part, she got out paper and colored pencils for my kids to keep them entertained, and when they got bored of those (too quickly, in my opinion), she cut off a square of bubble wrap for them to play with. I have a storage unit with Public Storage (at a different location), and we have been pleased with it. But it is excellent customer service like Beth and Mona provided that really sets Public Storage above other companies, in my opinion. I cannot recommend this location enough!

Beth and Mona the best! Take really good care of our business needs!

Mona and Beth are awesome, they totally rock! Great customer service.

From my first phone call inquiring about availability and pricing, this place has been awesome! The facility is clean, well lit and safe. I cannot say enough about the staff. The management should consider themselves fortunate to have Mona and Beth apart of their team! I would without any hesitation recommend this facility.

Beth & Mona have been so fabulous to this independent girl!!!! They're always willing to lend a helping hand! I've rented from them on three did occasions and service is always A++++!!! They've helped me find a cheaper, bigger unit to satisfy my needs. ❤️❤️❤️❤️ them.

I had a great experience at this location thanks to the customer service provided by Mona and Beth. They assisted me beautifully in finding the right size boxes for my equipment and did so with the kindest, most memorable attitude.

Melissa, Beth and Mona are the best. They are there when I need help answered all my questions. Even helped me with the process of moving in...it was so easy ... I would highly recommend this place to anyone who needs storage ..

I must let the leadership of Public Storage know the real value of your staff and their training and what they mean to us. I expected to be a customer for 4 to 5 months....that was before a hip and then spinal surgery. Two years have passed and I have not had a minute of worry over everything I own. Thank you so much for Mona and Beth ad they have become like family and always there for us when we needed them most

Wonderful experience...Beth is awesome!!

Beth and Mona have been awesome. They both have taken customer service off the charts. I am always pleased to do business with them. Thank you both.

THE LADIES BETH AND MONA ARE THE TYPES OF EMPLOYEES EVERY BUSINESS HOPES TO HAVE AS STAFF. THEY EACH HAVE GONE TO THE EXTREME TO MAKE ME ENJOY HAVING CHOOSEN THIS FACILITY

We have been using this storage facility for approximately two years. Beth and Mona have made things very easy. They are competent, personable and efficient women who are ready with a warm greeting and a smile whenever you come in. The facility is well run and very clean. We know we can always count on them if there is ever a question or a concern. Going to storage is sometimes like going to a friend's house to pick something up. These women are a terrific asset and should be given a raise.

Mona has been very helpful in renting out a unit, and have given me great customer service. Beth, has also giving me great customer service. I would recommend this place because of them both, and there is air conditioner there that works 27/7...Job well done!!