Public Storage Self-Storage Units at 555 W Sunset Road, San Antonio, TX

Hi I’m a long time customer and Donna the property manager helped me and resolved my issue and has great customer service .

Fabulous staff, very patient a d understanding. Donna is extremely friendly.

Barbra was awesome!

Very helpful and good location, appreciate all the help of the front office. 5 stars!

Great customer service Art! Thank you!

Donna is just Awesome she helped me get into the perfect unit. She is Great

Donna was super helpful & got my unit set up right away!

Donna was very effient excellent and a great help thank you Donna

Donna treated me with excellent friendly service. She is very helpful in understanding.

We are super impressed with every aspect of renting with Public. The live kiosk assistance is amazing and the spaces are spacious and clean. Rental prices are excellent. We will definitely continue to use Public and recommend to others. Thank you!

Barbie is the best she made me feel right at home

Thank you Jacob for answering all my questions he was very professional and helpful

Super helpful staff. Had some concerns about unit but Jacob was informative and addressed my questions.

Thank OJ for being so helpful today. Your awesome.

The property manager was very helpful and the storage unit was clean and secure!!!

This location was a lifesaver and honestly, it was because of a very kind, helpful, and hard working employee named OJ. Thanks OJ for everything, you went above and beyond and Public Storage is lucky to have you representing them!!

I have nothing but great things to say about Public Storage! They make it easy to rent a space and their customer service is top notch! I highly recommend them if you’re looking for a storage unit.

Easy rental, easy move in, even the person at the live kiosk was easy to deal with

Donna was very kind and helpful in me getting another space

Art, the property manager, was very kind and helpful in assisting us with our account and reviewing or storage needs. The facility is clean and in such a convenient location.

Orlando was very very helpful during a stressful time for us. We had a last minute move with a house full of stuff and Orlando recommended everything we would need for the move and even helped up load material in our truck. He made us feel important even though we weren’t renting a storage unit. Will be recommending.

Donna was extremely helpful with my payment. She is very kind and through.

The experience was so easy. You literally walking to an office and somebody live appears on the screen and within five minutes I already had my room, they help me decide which room size would be best for me. The lock and everything was already in my room when I got there. It is literally the easiest thing I’ve ever done.

Good customer service excellent choice.

Unprofessional, harassing, not a great experience. If you want to rent a storage unit go somewhere else.

OJ was very helpful

Great customer service

Property was clean. Oj was great help.

tina was a clear communicator and knowledgeable

Staff is friendly and helpful.

OJ is amazing, super friendly and helpful. He is always around too.

Hands down this Gentleman that works outta here was super Awesome 💯!!!

The Manager there was very blessing helping me get my new key to my storage. They could have put a lean on my property, but was very kind enough to work with me

Very fast process and great customer service.

My property manager is LITERALLY THE BEST and honestly a quality human being in a time when everyone is hurting or struggling in some way, she restores faith in people and belief in the good in people. My family has been going through a major loss and she helped and talked to me like a human being and not just a business relationship or paycheck. This is rare to find in businesses these days, and even more so I feel like in society. Thank you for being such an understanding person and such a good person. I really appreciate you. 🤍

Jennifer was awesome in helping us with our unit. She wa very helpful. Don and Yvonne Varney

I just want to give OJ a big shout out. Omg, so I came in to pay my sister's bill and just witnessed oj go from one property across the street back to where my sister stores to handle payments and customers and smoothly and professionally handle a customer being very rude to him. OJ idk if anyone has told you this but there are very few people in the world today that can do what you do and keep a smile on your face. Oh and thank you for being so helpful to me. Great guy! Come see OJ he goes above and beyond.

Absolutely love the customer service I received from Monique and Jennifer during the remodel absolutely love these two ladies and their customer service always above and beyond. Thank you.

Helping my sister in law Santa move. OJ was such a great help he made everything run smooth and he’s a great guy even offered us a dolly to help unload he’s a great employee

Love it here

No comment I recommended

Monique and Jennifer were such a huge help for me today (friendly, professional, patient ) while booking my storage. Even though I made it kind of difficult for them by changing storages last minute, they still held their selves together and kindly helped me figure it out. Which made my move so much easier. Thanks Ladies 🙂

Jennifer was a breath of fresh air to work with. I got the perception she sincerely cares about the customers at this facility.

OJ & Monikais very very good he's the best he's very helpful and he relieved my anxiety

Great facility with very helpful front desk. Very clean and will recommend to other

OJ was great. I had literally gone to the public storage location on Broadway and then the location across the street and both were closed during normal business hours. fortunately I came to this location and OJ was there and ready to help. He provided great customer service and went the extra mile.

had a unit here since 2015. the cost of the unit went up about $20 each year. last summer the cost jumped up $60! i was now paying more than double what is being charged to new renters. i cleared out my unit and turned in both keys, then received an email stating i still owed for the next month because i failed to inform the office prior to the 1st. i will NOT pay this company one cent more and have taken my business elsewhere.

Amazing facility at a low price. They keep the area nice and clean, and I regularly see them going around in golf carts to maintain the area.

OJ was really informative and helpful

Amazing staff and amazing service! Highly recommend!

Great customer service there OJ was patient to all my questioning and concerns

The property Manager, Ms. Monique, was super helpful and personable! Definitely would recommend storing items at this location.

I received unusually excellent service from Orlando, he helped me a lot more then I expected to get!

Oj was helpful and offered good customer service.

O J is amazing. He has made a difficult job much more enjoyable. He makes sure I am safe and have everything I need to make a difficult job easier. He is professional, kind, and courteous.

At first my reservation link would not work, once I got to the physical address OJ was able to help and show me the storage , he helped me through the process and was very informative

I’ve been renting from this place for yours. It’s app based entry is so convenient and the staff is always willing to help. OJ has been great help since we first moved in!!! Thanks guys

Easy to work with and great communication.

Amazing! OJ is friendly and took care of me! Definitely recommend this location as it's also easy to access

Monique is very attentive that's the first thing I've noticed when speaking to her. Great job Monique !

Monique was very helpful today and was very persistent about her reviews. I like the enthusiasm.

Monique Wilson needs to be recognized for being very professional, excellent customer service and the information provided was very helpful. She's a keeper.

I had a great experience. O J stayed after hours to make sure that I was able to get my storage unit andhe’s a great guy

Very clean, easy to access and Oj is very friendly professional and very patient! Thank you Oj for your patience and friendliness

Oj was very helpful and has great customer service

I just rented a unit at this location and was helped by OJ. He is very friendly and helpful. The facility was clean and my unit as well.

Dope property manager Oj). Took the time to help me out when he was already busy 🤙🏼

Friendly staff was available when I needed help.

Thank you ok for helping my mom with all her moving needs and then Some .

Very good customer service. Very informative. Very Satisfied!

Staff is exceptional, friendly, very out going, professional, and genuinely they make you feel like you're the #1 customer they have. They all work long hours keeping the facility running, secure, and safe. If you are looking for the right storage facility, highly recommend, and ask for OJ, he definitely can help with finding the right unit and products to suit your needs. Iesha, OJ, and Staff great job, and thank you.

I had a wonderful experience renting my storage space here at Public storage. O.J is a great property manager and he does live on property. If you need extra space this is the place.

Aesha was the one who helped us today hopefully I spelled her name right and she was so sweet and patient with us first time getting a storage here she navigated us through the process of getting the storage and the payment plans was super helpful made the process so easy for us she definitely needs a raise !!! Thank you so much!!

Aisha is the best!! She handled my packages with care and has an amazing customer service! Thank you 🙏🏽

Manager Iesha was excellent! Very professional and kind. Unit was setup very quick all done with a smile! Thank you!

Iesha is a wonderful young lady with excellent customer service. Bright and welcoming. Thank you

Great customer service, the manager Iesha helped me out a lot when I was in a pickle. I strongly recommend coming to this plubic storage office.

Alex give me great service

Very friendly customer service🤗 and very helpful thank you public storage on sunset

Rented a unit here during the pandemic and so appreciated the smooth contactless experience. Emptying the unit over a year later, and Alex was supremely polite, friendly, and helpful. Almost wish I had more storage needs!

Nice clean place! Jessica was so helpful!!

Alex has amazing customer service. He made setting our storage rental up so easy!!!! Definitely a place to come and get a storage!

Finish up my last month here. I would rent here again. Iesha was very helpful great customers service. Make a different in any business Thank you Iesha

Iesha very professional 100% helpful, good experience on customer service, recommend any day. Thank you.

Iesha was extremely helpful and very sweet. Helped me with any questions I had!

iesha has excellent customer service and very patient. she helped me make my payment. great attitude

Transferring a unit from one person to another, who are both present at the office, and with valid TX DLs, shouldn't be some kind of AP Calculus math problem. (BTW - they don't even offer ownership transferring any longer...). My unit was broken into (they drilled out the $20+ tax lock they require you to purchase for their units; you cannot use your own even if it's better. Luckily, whoever hit my unit must have been pretty saddened once they gained access... There are only 4 VERY heavy pieces of furniture inside. So, obviously, they got nothing and I got a notice my unit had been compromised and that I'd need to inspect the inside of it to make sure nothing was taken and then, of course, buy a brand new $20 + tax lock to put back on to it (wonder how long this one will last?). Also, according to their lease agreement, one MUST have the unit insured either through their own private insurance or by paying an extra $15/month for Public Storages' own insurance plan. Well, I've had the unit over three years now, and not once was it HAVING to be insured mentioned. Had anything actually been stolen - I would definitely be taking the matter to small claims court. Oh yeah - a review of the location. Employees leave early. Take early lunches. Come back later from lunch than what they posted on the door. The vibe is a general: "I don't give a 5hit whether or not you get a unit from us." Also, the prices for the units can be almost double what is offered on their website. So, definitely set up leasing a unit through their website rather than showing up to their office and being given monthly premium rates that are basically insulting. $83/month for a 5' x 10' unit, that's outside and not temperature regulated? GTFOOH.

Monthly goes up every 6 months 👎 Update: They called and helped me with my concerns.

Great customer service W Iesha today. Thank you for helping me out !