Public Storage Self-Storage Units at 9529 Fredericksburg Road, San Antonio, TX

Mary Ann help me this morning--great customer service with a smile!

Maryy Ann is very kind and helpfull.

As a first time costumer I was greeted as soon as I walked at the door by Mary Ann. Wonderful costumer service and absolutely loved her charisma. I definitely recommend to come in and book with her.

Mary Ann was very helpful & great customer service,very friendly:))

Mary Ann was awesome in helping me with my storage unit. Thank you Mary Ann

Mary Ann gave me the great price that I was looking for.Great cust service also !

Maryann was a pleasure to work with. She explained my contact very thoroughly and advised me to download the app for quick access to the gate. I appreciate her for taking the extra step to help me. Thank you Maryann 🙂

Mary Ann was awesome & quick service today,, Thank you !

Mary Ann was a great help! Thank you so much.

Pretty good experience! The place was really clean and secure. Also, Mary Ann was really nice and helpful with any questions we had. Overall, it was a pretty good experience. I recommend this storage 100%!!

Great service! Super friendly employee Mary Ann took care of all my questions and had me out the door with new storage in less than 15 min!

Mary Ann is a very nice lady,,and she is very friendly-great customer service !!

The manager Mary Ann is very informative and very helpfull .very pleased with the service she has provided. !!

Mary Ann was very helpful and didn't let me walk away without resolving my issues. Fyi kiosks suck. Thank you Mary Ann!

Mary Ann is very helpful & polite and extremely acomading !

Mary Ann gave么great service good attitutude and transferred my space in no time what so ever !

Mary Ann has been a life saver she has accomadet in every aspect ,,thank you !!

Mary Ann has always given me very good customer service !

Mary Ann gave me great service and very friendly…

Mary Ann gave me good service and also comunícate everything in. Spanish very well !

Mary Ann has given me the greatest customer service experience today!!!

Super fast an easy Mary was soo playful an funny

Mary Ann was amazing! Very attentive and fast with our service!

Mary Ann gave me great cust service today !!

All my furniture was ruined…because I moved out of state I hadn’t been there in a few months But rats had got into my furniture my mattresses were torn my couches the boxes I had in there. I basically paid for my stuff to get ruined

Liz is the best.

I cannot say this LOUD enough. DO NOT STORE YOUR BELONGINGS AT THIS LOCATION!!!! It will be destroyed by their RAT infestation! Not kidding. I'm not talking about a few rats I'm talking hundreds if not THOUSANDS! The management and corporate are very aware of this problem and are doing very little about it. The rats literally chewed the components out of my washing machine, dryer, and a brand new refrigerator. They Devoured every thing I had in there in 9 months. Their insurance they force you to buy only pays $200 dollars for damages. If you don't care about your belongings then by all means use this facility. Just remember you were warned ⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️

Zuri was extremely helpful, and knowledgeable. She showed me where my storage unit was and let me know everything i needed to know.

Allison was such a great help from the moment I walked in til the end of the setup! I highly recommend a manager like her everywhere with her patience and expertise

I would like to share a great story about my experience here. I booked a unit, last minute, about an hour before the facility was set to close. Considering that the website said to allow at least 30 minutes of time prior to close to get a unit and I was very close by, I decided to come. When I got there however, the office was actually closed and locked. I called customer support and when they got back on the line they informed me that the office would not reopen until tomorrow, due to some low staff issues. I was a little bit annoyed, but just as I was about to drive away, and employee, who ends up being the manager, pulls in and parks. At this time it is just 3 minutes until 6:00 p.m. when the store closes. I asked her if maybe she would still be able to help me out even though the store was about to close. Without hesitation, she said of course. She quickly unlocked the door invited me inside, and began to work. Although she explained that she had to move fast because she had to pick up her child from daycare. She moved quickly, but never once seemed bothered or annoyed by staying late or possibly getting some dirty looks or snide comments at the daycare (anyone who is a parent knows exactly what that is like), even when I asked a few questions. I paid with cash, and she made change. Practically speaking, I have not been treated this well by an employee of any store in quite some time. It is absolutely rare to find, in this day and age, and person who not just cares about the customer but is willing to show that they do. Her name is Allison, and she was wonderful!

Allison did a great job in assisting me with a space. She’s very knowledgeable and informative in what she explains. Would def recommend.

I purchased a auction through public storage had a great experience with the manager she was really informative about the rules of the auctions very knowledgeable in. I wish we had more managers out there like Allison and she is a great person With a good attitude. Thank you public storage!!

La mejor atencion

Great service ! First time purchasing a storage and jil helped me and it was quick and efficient, she answered all my questions. Very nice to be in and out considering what most people use storages for.

Cheri is very cooperative and communicates well

The customer service was above and beyond thank you so much

Allison was extremely helpful and informative. I would recommend her store to any and everyone that will need a storage unit.

Allison was very helpful. She answered all my questions

Allison was very accommodating and friendly she made sure I was well informed and welcome

Allison is the sweetest thing ever! She was super helpful when I was having troubles with my payment issues and still smiling when I was finally able to come in to the office. I highly recommend this location!

Super

Allison went beyond what she should do to accommodate my needs. I will recommend her and this storage unit

Allison has been amazing! Since the first phone call to the signing of my agreement, she was extremely knowledgeable, friendly and accommodating. She is the reason I decided to rent a space from Public Storage. Thanks, Allison!

Allison is great an was super helpful at this location!

Allison was a great help renting today. She stayed late to help us get set up and was so friendly throughout the whole process. This is the type of customer service that I wish I could get everywhere!

Thank you so much Allison for doing great customer service well done am very impress and how you work in this company and making me feel comfortable in were am putting my stuff in this location!

Allison, the property manager was very kind and informative!

Allison is very personable. Goes above and beyond. Great customer service. Give her a raise.

Great customer service very helpful and informative about her property and the cleaningnes of my unit was on point i had have zero issues since i moved in. And everytime i have an issue i always get the answers i need and always get a call back of property manager if she's not on office And planning to stay a few months.

Allison is so amazing! She calls back to answer my questions, her personality is so passionate and she goes above and beyond even calling me back after hours to get things situated. She resolved all my issues. You are a gem Allison! Thank you!

Had a great experience here at Public Storage, Allison made my visit very comfortable and fast. Great customer service and great personality. Keep up the good work Allison

We are relocating back to Houston from San Antonio and so we rented a storage space online. When I went in person Allison was very helpful, explained everything to me thoroughly, helped me navigate the app, and was super friendly. She has excellent customer service skills.

Allison was very helpful with my transaction!!

Allison was very friendly. Good customer service

Allison is a walking W. Got me what i needed, nice, friendly, and is literally the best. If you are looking for a clean storage at the best price in town this is the place to be.

Allison is very helpful and has always meet all my needs. She has great customer service skills and I would recommend anyone to this facility! Thank you very much and my time here has been a great experience!

Amazing service! Allison helped me find a storage quick and easy. Thank you!

Allison did a great. Great customer service and very professional. She helped me through the process of renting and helped my rental go smoothly.

This was my first time renting a storage facility, but thanks to Allison I felt confident in my choice. She made sure to take care of me and walk me through every step of the way. I'll never rent storage anywhere else.

Allison was very helpful during my move! Thank you :)

Allison was awesome! Very professional she seemed very happy to assist me.

Allison was absolutely AMAZING! She went above and beyond to make sure that everything was perfect! Can’t thank her enough!!!

My daughter has her things stored here. We helped her move her things out a few days ago. And a lot of her things were ruined. From rats/mice, and maybe weather conditions. I know her storage was not a climate control but some furniture looked like it had been damaged by water. We ended up throwing away half of her belongings.

Monie is the best!

Monie was awesome! A great help!

Micheal was a big help! I bought a storage that was too small and he help me with a upgrade with no hassle! Definitely should come here

Michael was awesome and courteous, made the process of signing up for storage very smooth. He definitely deserves a bonus and a raise!

Thanks for storage room I'm going to these next

I give this place 4 star only for Michael who actually works at the one a little further down. Not only did he help us get into our storage unit he walked in 106 degree heat weather from his store to ours bc he was tight on gas. He went above n beyond to help us. He definitely deserve some kind of raise!! Thanks Michale

Maryann & Michael did such an amazing job getting me a unit best customer services I received a wonderful welcome to Texas

Nice girl, nice property

Didn't go there

For Julie Very helpful and help me logged into my account, there should be more helpers like her💕💕

Just needed to say WOW! I was stressed before I arrived to the location from all my moving and driving, but after meeting Julie R. my mind was at ease! She had EVERYTHING completely taken care of and thoroughly informed me of everything I needed to know before I could think of anything else to ask! All bases covered, I felt really good moving my property into this public storage and if you’re reading this, don’t hesitate, Julie WILL take care of you too!

Julie was very sweet, helped me quickly and working to reverse my late fee since I've never requested one to be waived in these years I've been here. Update: I posted the above 4 months ago and today Julie continues to be a great help! I've been a long time customer and with so much increasing while income doesn't she kindly and patiently works with me and makes my business feel appreciated.

Excellent Service, Julie was real helpful.

Julie was extremely helpful.

For julie I bought AUCTION unit and needed some more time as I work a lot and have a baby at home, Julie was very helpful and understanding of my situation. She helped me get into a unit that is conveniently close to the unit I bought with a promotion. She went above and beyond to help me out. Great service here. Thank you.

Julie, was extremely helpful concerning my Storage fee. She gave me excellent service With a smile.

Julie customer service was awesome very helpful and patient ... Even took time out to make sure my unit was swept and clean before storing... Thanks Julie

Needed to move some things out of my house and Julie provided amazing service, thank you so much!

Today I received a call from Julie, manager of the Public Storage on Fredericksburg. I absolutely forgot to make my payment, but I’m glad she took her time and effort to call. She was understanding on my late payment and did everything in her power to help me. Definitely will keep doing business with them. Thank you for the courtesy call and your friendly service.

How do I call the manager/staff at the desk?? I keep getting a robot that wants to access my account.

Julie at the Public Storage on Fredericksburg across the street from USAA made my first storage experience smooth and easy. Thank you Julie.

It's a three for the complex but for staff members and all that I have spoke with they get the five star rating and today help come from MRS ANNA... SHE WAS PROmpT CITRUS AND FRIENDLY. .. NEED MY ISSUES SOvlED AND SHE HAS ASSURED ME THEY WILL. BE.. THANK YOU ANNA.. ...

Anna Garcia was very helpful in my decision making on which unit I would need,Thanks

Julie was awesome very good experience

Great customer service

Anna was great and very professional

I was a renter for about a year. Never had any issues with them. They always understood when my payment were late. Never really hassled me which I can say is great feeling. Just keep a good communication with them.Thank you for letting me occupy at you storage.

If i could give 11 stars I would!!! Julie was fast, friendly ams professional!!!

Excellent service from JULIE RAMOS. Such a great hospitality and a warm welcome. All questions will be answered with a smiling face, very very helpful. Very informative person. I will definitely come back.

Easy access. Gated. Clean. Great staff. Thank You JULIE for all your help at the office.

I had a great experience renting from Julie! She was friendly and made the renting process so quick and easy!

Julie was so sweet and helpful!!! I was able to get a storage fast and easy. She even drove me out to see a locker!! Thanks for being to kind and helpful during these crazy times!

Julie very good customer service answer all my questions recommended

Julie was very helpful & nice she helped me download the app she has great customer service

Julie was awesome.. helped out great..

Great help, thanks Julie ☺️. I have been with this unit for over a year and she helped me get a discount because my rental went up. She was a great help, called me back to let me know that I will pay less next month. I haven’t had any problems, love it here.

Easy move in, and friendly staff Thank you Julie.

Have had my storage unit here for an year and 6 months. Due to Covid I was stuck in Nevada and unable to come home. The staff at this public storage has been very helpful with information and ensuring me that my belongings are safe! I'm very content and satisfied with this particular Public Storage that treat you like family. I definitely recommend this facility!

Theresa has been awesome the day I moved in and has always been a great help. The facilities are well maintained and she has always been helpful with any problem. I would also like to mention Clarissa was excellent at helping me find a unit today. I have 8 storage spaces and needed help finding smaller units. She immediately searched and found exactly what I was looking for. Thanks again.

Amazing ,friendly,chep price

Nice looking storage shifty road

great place to store your belongings

Theresa, was very helpful and nice. ❤

We have had a unit here since April that we just closed out today. From start to finish, Theresa in the office was amazing in every way. We had a really great experience keeping our items here. The property was generally clean and well kept, the staff responsive. I would rent here again!

Theresa is always so friendly and sweet. She keeps up with the property making sure it’s clean. Thanks Theresa for making the vacate so smooth and checked in with me to make sure I was good and if I needed anything else. Will definitely rent here again.

Friendly staff but the storage units are on a steep grade, hard to load and unload because you are always off balance!

Front desk is almost never there, says they will be right back and then disappears for 15min. Poor customer service AND they try to get you to pay for their insurance. Don't fall for it

Went the other day to make a payment for my unit that I have at another location. Theresa was so helpful and sweet in finding my account.

The Public Storage units on Fredericksburg Rd next to Valero gas station are the worst storage units ever. First let me say we had a mouse from the storage unit make his way into one of our boxes and ended up in our new house. That was not fun at all to get rid of! Then the next problem was trying to get a refund for a 2nd unit we never even needed, never used, never touched....but had to purchase up front in case we needed it during our initial unloading. Turned out our initial unit is all we needed buy it took me 2 weeks and multiple phone calls to get the refund on that 2nd unit and still ended up not getting $25.00 back from it bc no matter what everyone has to pay a set up fee. This place is a total ripoff!! The best of the worst was trying to drive through this place, there are NO even driveways through the entire place. Totally full of bumps and hills throughout! Horrible experience!! They also provide a dumpster for you to clean up your units when you move out (you know to help get your deposit back) but oh no, wait.....they lock it shut so no one can use it!!! And then keep your deposit!! Don’t even bother with this place!

Theresa is so patient and sweet. She tells everyone hi when she is on property.

Theresa is sweet and professional. Thank you for helping us out find right size unit. Thank you for making sure we found the unit since we got lost on property last week.

The district manager Steve is absolutely phenomenal. He went above and beyond to give me the best price for my unit. Thanks so much Steve!!

No one ever answers the phone and the door is always locked.!!! Even during working hours.!!! I have been charged $109 on September 4 2020, for an additional month. Even after I told the woman with the white Mitsubishi; who was outside in the very first storage unit with all the public storage maintenance items, that we were vacating the unit. She asked if I left the keys and the lock. I confirmed that I did, she stated she would go and check. Before we left out the gate on Aug 12, 2020 she stood outside the unit with a thumbs up and we left. This Covid-19 is being used to one's advantage. Hoping this will have someone of management contact me to discuss this unauthorized charge.

Great service by Brittany!

Great place to store ones extra items. Very satisfied with the upkeep of the storage areas. Awesome customer service from Gabi. Thank you for all your help when I needed somewhere to store my belongings. 🤗

I went in to get some information about renting my first storage unit and Gabby’s customer service was amazing!! She was so patient with me and all of my questions. She definitely went above and beyond to help me. I definitely recommend!

Had the unit for about 5 months and never had any issues. Would use again.

Price was high. Grounds where dirty.

David was very helpful

David was very nice

David was helpful

David was really great! Helpful! Everything done in a timely matter

David was very helpful

Put alot away

David was very helpful in moving me in

Theresa is awesome on helping me find the right size unit.

Theresa was great the other day I needed a rental unit. She was very professional and friendly. The paper work was fast and efficient using their tablet enhanced system. Thanks Theresa!

Cheri and Keith were great

I like how David treated us very kindly and he was professional.

David was very nice and friendly in showing me the storage

Boxes

First of all I wanna say that The customer service was great and Theresa help me out to find the perfect unit and still have a little extra space and give me advice on how to properly Store my good to get the most possible space so we don’t need to overpay for unneeded space. She was very helpful and overall very satisfied with the service, highly recommended and will definitely be going back again if needed! Over all I feel it’s the best around compared to other’s

Theresa is very nice n sweet

Great place very nice people! I will use them for now on. Great prices!

Wonderful experience Ms Cheri was awesome

Ms. Sherry handled all of my storage needs. Great personality and very helpful.

Place is amazing, very helpful staff.

Theresa was a very helpful person she know what she talking bout. Was looking in to get a unit she was knew what she was talking bout

Just moved from Alabama to San antonio staff was helpful and polite it was a all around great experience

Went Public Storage to rent a locker. The sale associate Dawn was very helpful and patient explaining the rental plans and payment options.

Awesome customer service! Would recommend to anyone looking for a place to store their belongings. Would ask to talk to Sandra!

Theresa was super sweet and helpful with making my storage decision!

Sandra is very helpful customer service is detailed. Did not feel pressured.

Gate code didn't work Then storage door is jam Nothing is more annoying when they don't answer

Sandra was very helpful and made the process very easy

My Husband Francisco Barrera had a good experience with Theresa very helpful and polite. Thanks For Everything.

Great Service

Sandra helped me out today and was so sweet and helpful! Answered all questions I had! Thank you!

Awesome pricing ! Best one I found 😊

I went to my storage unit today and afterwards went in the office for some questions I needed answered. The lady at the counter named Sandra was so sweet, kind, and helpful. She rocks!! If you ever need help or anything go to her. I was even having a depressing day and she turned all that around and made me laugh. I can’t thank her enough how awesome she was.

Theresa is #1 !!! Cordial Polite Personable by phone and in person Her disposition positive No hesitation to be helpful Be of assistance She has a happy spirit Thank you Theresa!!

Sandra is nice and professional i was very impressed with location and cleanliness of property . Thank you so much Bruce and Paul

Sandra was very helpful in getting the right size storage. Thank you

Had a wonderful experience w Theresa! Shes amazing, i highly recommend this place to anyone who needs to storage items away..We got a 10×10 thinking it would b enough.but nope Theresa suggested 10×20 perfect for us..Again thank you so much Theresa!!!

I was very pleased with the service. The lady was very helpful and had a smile the hole time. My time was not waisted and was not over forced into anything .I'm happy with my over all exisperirance therefore I can recomend a space here to rent

Theresa was awesome! Super friendly and helpful, gave me all of the information that I needed to know in an easy-to-understand way. Highly recommend this location!!

Just what I needed!

Cheri was very helpful in helping me with my storage needs

I love the convenience of this place! Plenty of sizes to fit your needs. I've been using this one for years & the staff are really friendly, helpful & informative.

I forgot to close my storage last night && today the lady said that she closed it for me, she didn't had too buh I really appreciate that she did. Excellent customer service. Thank you!

The service was phenomenal I really want to think Sherry for the awesome help she was extremely helpful very thorough with her directions I really appreciate your help. Susie from a previous public storage help me find this location I really love how public storage is a great service to provide. I would recommend this to anyone who’s looking for a storage unit for moving or storage in their items highly recommend it.

Cheri was emensly helpful, my reservation needed to be adjusted and she was very knowledgeable about the property

Very friendly service, clean and convenient

The location and access to the storage units are kind of funky. Large trucks would not be ideal. Service is great and very responsive—thanks, Theresa!

Safe

Just got a unit here. The online process was very easy and quick. When I arrived Theresa was friendly and extremely helpful to me and my kiddo.

Sandra and Ana were very helpful

Theresa was AWESOME I MEAN AWESOME SHE WENT UP & BEYOND for me when it came to my storage unit what size I really needed all My million questions I had she answered and most of all I got my refund back from a 2nd lock & keys that my daughter lost and she was just an angel when I got my refund so a huuuuge Thank U to Theresa!!!!

Ana is awesome and so helpful.

Amazing customer service by Cindy, very friendly and talkative, fun and loving. Loved her clean and fast service. You can tell she loves what she does.

They’re awesome!

0 didn't like it

I've shared this several places on the internet. However, I would rather make time to compliment in life than complain. When I came to the Public Storage at 9528 Fredricksburg I was feeling really low. Having A HORRIBLE day. Cindy was INCREDIBLE! Not only was she professional, caring and sweet, she actually had me laughing before I left. She is a keeper! You are lucky to have her!

I have to say this is a good place. Cindy was awesome and they are really nice. Highly reccomend this place. Thank you.

Cindy was so helpful! We had some tricky issues and she was a pro! Gave some great storing and boxing tips as well.

This is definitely the place to go if you're looking for storage. The woman that helped us, Cindy, was awesome! So friendly and very knowledgeable. The place is very clean, the units are great. Happy to be doing business with them. 10/10 would definitely recommend!

Just rented a storage unit they were very helpful and the unit was exactly what I need and the employee cheri was very helpful and very nice

This place is awesome. Great customer service

Cindy customer service was 100 % professional and helpful. She explained everything from the move in to the insurance and making sure I understood the importance of paying on time. Thanks😁

Very easy to rent. Effortless. Thoroughly explained all the options.

Very clean and staff are very helpful & nice Janice and all the ladies upfront

Amazing service had an amazing experience. Cindy gave me the best customer service and gave me good information. Thank you!!!

Employees were always nice, but I still feel the need to give a low score. There are so few things to consider when scoring. The parking is ridiculous if you need to go into the office. Especially if you have a moving truck, large vehicle or any vehicle really. Price. Sure. Okay at first. Then came increases. I would be especially sad when I'd see the online specials and stuff. Hey, cut me a deal. Had paid for 3 yrs. The late fees were also ridiculous. I know I shouldn't be late, but dang $20 or whatever it was?? I believe that they even charged to pay by phone. Convenient store next door might be a parking option if you have to go in ofc but can't park.

Great service! Only 2 negative things. 1) When you reserve a storage unit online it doesn't tell you that you need to pay for the lock, which is $25. I went in expecting to pay $25 total for the first month but I paid $50 plus tax because it didn't say anything about the lock. 2) This location has many hills and it can be difficult to drive through the isle. Be sure to tie down your belongings.

My girlfriend and I rented a unit here, Cheri and Cindy were very friendly and helpful, we really appreciate their help...

Very business like answering questions and making sure I got what I needed and understood everything. The units were clean, the same with the whole property.

Manager very knowledgeable and helpful. Property was well kept. When my son gets back to Texas, will rent storage space from here.

Cindy was such a pleasure to work with!! I’ve rented from many places in the past and never had such great service. I plan to never leave! If you’re looking for a great storage spot...look no further!!! RENT HERE!!

Spoke to a lady named cindy. I have never rented a storage before. She was very patient with me. She helped me find the right size unit. And the prices arent bad either. I will tell all my friends and family to rent here. Thank you for a grest experience.

Right before I unloaded my household goods into the unit I was informed by the owners of the adjacent unit that there was a rat infestation. I didn’t believe it until they showed me pictures of fecal matter all over there household belongings. The rats had also eaten through the plastic furniture covers and eaten through the dryer hose. Naturally, I decided not to store my belongings there. I went to the front office and informed them that I simply did not want to use the unit. Although the woman was very kind when she closed my account, she informed me that she could not refund or prorate the cost of the unit. I paid $174 for a unit I never moved into. I was furious!!!!! It’s one thing not to prorate a unit, but to keep my money for a unit I never used is ridiculous!! The facility needs to take better care of their grounds and clean up! They also need to come up with a better policy refund policy. I feel somewhat robbed!! I’ll never deal with this company again.

Cindy was AMAZING. She made the process really easy and answered any questions I had.

Cindy made it very easy to find the unit that’s perfect for my situation. Offered great tips for storage in Texas weather and they have supplies you wouldn’t even think of. Got a friendly call from Gary as soon as I made my online reservation and got a great price. Definitely will refer them.

Gate doesn't open after 6pm till 9am

Above and beyond excellent service .... Cindy is the best

Staff is the best at any storage place Ive ever used. Cindy is the best and is very honest.

I went in to compare prices with the other storages I’ve been looking at. Cheri was very knowledgeable and had great customer service. She was able to answer all my questions. I’m saving so much money with Public Storage. Thank you!

Great customer service

I got this storage during a hectic move in one day, the property manager really came through and got me a good deal on storage and was available to help me move in the same day! She explained everything to me on how it works, when the payments due. She was really friendly and made my day during a very stressful moment. I would highly recommend coming here!

She was very kind and welcoming helping with every situation.

Great place,the woman here are so friendly and helpful.

Susie was such a delight to work with. She was so polite and knowledgeable!

The people are so friendly at Public stores they have I would all your knees and meet your knees They are so Awesome!

District Manager is very helpful as well as Janice in front desk.

Awesome place, very helpful staff here at this location.

Wonderful! Great customer service! Janice is super!!! I can't imagine working with anyone better!

The manager was amazing and nice letting me everything I needed to know

It was awesome the manager was very knowledgeable about what I need and had great costumer service.

I really loved the service!.Janice was very nice and helpful ! .. I would definitely recommend this place to whoever is looking for a good place for storage !..

My name is Juan Trevino, and I need to get a storage 10x 5 price and 10x10 price please. I work for USAA do I get a discount? Also is it 24 hour service? is the 1st moth free?

Very good as showing around and very nice lady Samantha

Very friendly and informative, even stayed after hours to make sure we were taken care of, would recommend any day

Good

Janice was friendly & very helpful , answered all questions & even went beyound answering questions i hadnt thought of asking ..

I went in to get some information for my move, the property manager Janice was a big help. I recommend this storage place not only to store but to buy all your packing needs.

Susie was very helpful and assisted me with my requests for my storage needs! Thank You for your help!!!

You should be able to access your things whenever since it costs so much

This is our second time doing business with this location and they have gone out of their way to save us money both times! Cheri's customer service was amazing and she really helped us out! We've always had such great experiences with the workers and the management that we won't go anywhere else. We live further away now and we pass several other storage facilities to go to this location. I would recommend them to anyone in need of their services. P.S. They have the $1 for the first month deal on most units and they do NOT require that you have the unit for a certain amount of time to take advantage of that deal. We once rented a unit for 3 weeks and only paid $1 for the rent.

Mariana made my move in very easy and stress less.... Will recommend this property to my friend's and family.

The customer service here is great! The lady I worked with...I believe Janice was very personable, informative and friendly. Of you will need to purchase a lock for your storage unit...they are $19.99 in-store. If you want to save a few bucks you can bring your own, but it must be approved by office personnel. Navigating my vehicle through the property was a little iffy as well, but for the most part the staff is friendly, the location is convenient, and the price is great. I recommend :)

Awesome customer service!! I go to Janice for everything and she always moves mountains to make our experience here great. I recommend this property for anyone who cares about good business and management. Great job yall.

Try another Public Storage this one has a manager that lies and then charges you a lien fee of $57.84 even though you only owe $14.00 and have been admitted to the hospital for emergency surgery.

A rip off they say they will get you a cheap shed, but if your a little late(within hours) they overcharge you and make your bill skyrocket also the dumpsters are all locked so you can't throw anything away

Great place to store ur stuff

Recommend it

Don't like them calling on Sundays or holidays

Mariana was great! Super helpful and nice. Great service.

Rosa was a delight!!! So friendly and patient! She explained everything so clearly. I will definitely be recommending family and friends. Thanks Rosa! Keep up the good work!

Occupying a unit at this location was Ok...although I think it's terrible when your needing to use their bathroom,It was So disgusting..I couldn't even step foot in there.I did bring it up to manager Marianna's attention and she replayed whats wrong with it ? I then told her its filthy dirty !! trashcan is overflowing onto the floor !! I have had Public Storage' s in the past and I had never seen a bathroom this filthy !

Don't understand being charged for a full months rent if you move out on the 7th. Apparently they do not prorate

Miranda was very helpful and nice. Has great customer service

Awesome service. Thank you for everything

Manager is very friendly. I have moved across town but stay at this location because of her great customer service.

Pretty good. Mariana was the best!!

Young woman there is very polite n informational. Great customer service!

Mariana and Samantha were wonderful. I will use this location again if needed in the future

Mariann was super helpful when I came there for an auction. She was informative and professional. If I ever need a storage place, it's definitely there I would go to...

Great customer service! Everyone knows moving is a hassle, but Mariana made it a lot less stressful.

Excellent service and very friendly!!

Friendly customer service!!! Mariana was a great help and i appreciate the help. Thank u i will be back

Awesome!

Mariana was so sweet and gave me a good, comfortable, and fast deal.

The property is safe, secure & actively maintained--exactly what I was looking for in a place to store my belongings. Even with the recent storms, my unit experienced no leaks! That should be enough for a 5 star review... What stands out the most, however, is the wonderful customer service I've received any time I come here to unload or pick up my things! Mariana & Ermilio are both joys to interact with: always a smile & friendly greeting; they know me by name, which surprised me since I know I'm not their only customer. But they make you feel as if you are. I am truly thankful to have met them; they helped make a difficult transition MUCH easier. Thank you, Mariana & Ermilio: much blessings to you both in all you do! :-) Aaron B.

Not a place you want to store your belongings! I am going through a nightmare from hell with this place. Warning: Rat and Mice infestation. Even if you are an OCD type of clean and organized person, like myself, you better be prepared. I had a long review to write about with my experience I'm having with this place/dump right now, but, it was too long and it makes me so upset thinking about it. My advice to those who are thinking/ planning to rent a unit here is to turn around and run, save yourself the hassle and stress! But, if you have no other choice and have to rent a unit here, be sure and purchase insurance they provide here and/or elsewhere. Hopefully, the outcome of my awful experience will be what this insurance I purchased can provide for my loss.... Keeping my fingers crossed! This place doesn't deserve one star, but, that is not an option. This location deserves a professional exterminator, I give that idea five stars!

Mark is so awesome very helpful Thanks Mark for everything I would definitely go back

Mark was extremely helpful and provided excellent customer service. He was knowledgeable, eased the storage unit process, and made it stress free. I would recommend going here in the future.

Mark and the whole staff are great. If you have any issues they get resolved quickly! Great good

Great Customer Service!!!! I have to start this review off with a confession. I was not always one of your best customers. Towards the latter period of my rental, I was behind on my payment for at least 18 months if not more. Thanks to the due diligence and professionalism of Mariana, the manager at this location, I always paid my bill by the last day of the current month. Mariana would call me early in the month to see if she could get a payment commitment from me. She was always friendly, courteous, and upbeat during our conversations. Sometimes I did not make my payment by the commitment date given but I made sure I got it in by the last day of the month to not only avoid a lien but because of Mariana's politeness and professionalism. I did not want to let her down by not paying my bill. I wholeheartedly recommend this location for your storage needs. The hills are a little steep and the road narrow but the customer service more than makes up for these minor inconveniences.

Excellent service...wonderful lady to deal with....Marianna went WAY out of her way to help me find what i was looking for....even though i ended up at a different public storage. .THANK YOU so much!!

Mark and Mariana are pleasant to work with. They make the transition of moving less stressful and worry free. I highly recommend this location.

I'm so glad I finally found a storage for my stuff this place was really cool the staff gave me a good deal I should have called here first!

Mariana is so helpful and always so sweet she is an asset to ur company

Mark is great alone with mariana Smith and fast no confusion

very nice and polite customer service, got us a great deal and explained every detail of my storage definitely recommend this place

Staff always friendly. Very attentive to customers needs. Location very convenient.

great customer service. always smells good inside. :)

Mark was a great help and made our experience easy and fun!!

Awesome folks, Marianas and Mark!!! Very helpful and friendly

Awesome thanks... as safe as family...

It was fast & easy. I got an awesome online deal.

Mark and Mariana were very nice and helpful. They explained everything carefully and thoroughly and my locker is very nice!

Mark is very knowledgeable & made the online reservation a smooth process honoring the online discount. ( unlike the 8726 Fredericksburg location, where we have had a storage unit nearly a year, & wouldn't give us the online discount on the 2nd unit in addition to charging more.

Mark and Marie were AH-MAZING!!!!! Very friendly and helpful. They both took the time to get to know the new customers which is big to me. I would definitely recommend this location to any and everyone!

mariana

Absolutely love the service!!!!

Very friendly staff! Mark and Mariana are always very helpful and willing to help out! highly recommended!

They were very helpful and customer focused!

The staff at public storage are very helpful and good at their job Staff member Mark very polite and helpful with a smile

very friend...

Mark helped me and had really good customer service, explained everything well, great guy!

The manager at this location was very professional and a people person Thanks Mark. Encore landscape

Mr. Mark was very quick and professional. We definitely enjoyed the excellent customer service :)

I use this location to make payments always a friendly staff.

Mariana is so helpful and so kind. She is very knowledgable and very fast! She knows the answer to every question! Thank you Mariana for all your help we will continue doing business with you. I recommend this location as the best location because of Mariana's excellent customer service!

Gina is AWESOME

Wonderful service!!!.....It was fast & easy. Kelli assisted me with setting up a unit and she was nice...Will recommend to others

Gina was the one to take care of us. She had us smiling and laughing the whole time. She was quick, professional, and gave us all the info up front. Area is secure and was a good price. I am always able to get a hold of them if need be, good customer service.

Mariana is always so nice and helpful. ...

Mariana was so helpful and made the moving process so much easier.

Susie was very friendly .with her working there I rate it a ten

I loved the quick efficiency of both the 800 number setting up my reservation and Mariana at the office. The 800 number let me know about the special, took my information and scheduled my appointment to see the unit in fantastic and informative time. They gave me, I thought, all the fees and information needed to get into the unit the same day. When I arrived for my appointment to view the unit and sign up I met Mariana whose quick efficiency I will also associate with everything Public Storage from now on and friendly chatter made the appointment very amenable. The only issue keeping me from a 5 star rating was the 800 nuber told me I could bring my own pad lock to the unit but while touring the facility with Mariana I was informed I needed a special kind of lock and that they do sell them there. It was an additional $18.99 plus tax. That is the kind of information that should be coordinated in their system. They texted, emailed and called me with the information I needed. This is a well organized business as well as facility. Thank you.

Fast easy, excellent customer care. Would recommend service

Awesome customer service, friendly staff & willing to work with you on late pymts or if behind.

Mariana was a great help,I wanted climate control she made it happen at another location!!

Great customer service provided by Kelli! I would definitely recommend this location based on the service and staff at site. Thanks Kelli for all of your help.

Highly recommend this place. Great Customer Service.

Mariana has always been very helpful and a great asset to public storage love storing here!

Marina has great customer service. Would recommend very highly.

Great customer service, everytime I go make a payment Violet always greets me with a beautiful smile. Highly recommend this place.

Violet and rachel are outstanding every time I go to my storage.

i am so grateful for Mariane/Mariana . she's very very helpful to me and my family : ) every time i pass by she always there with open arms. ...may Gos blesses her soul -Rosa/Mangudi-

I went in to checkout the storage. I did not rent yet but will in the future. Mary was very nice and pleasant attitude.

Went to make a payment for my mother Violet has Great Customer Service!!!

Great customer service. Was unaware of insurance. But awesome service.

So far that I've been here, I've been very satisfied with their customer service. Mariana has been super helpful, very friendly and professional. She's the reason this location still has my business. I will recommended this location to friends and family.

Excellent service! Friendly and efficient. Well maintained property.

Mariana has great customer service and super friendly!! :-)

I HAD ONE OF THE BEST EXPERIENCE IN CUSTOMER SERVICE EVER. MARIANA WAS VERY FRIENDLY AND MADE ME FEEL SO WELCOMED. SHE EXPLAINED EVERYTHING VERY CLEARLY AND IN A VERY PROFESSIONAL WAY. I WILL RECOMEND FRIENDS AND FAMILY TO THIS LACATION.

Have to say the best service ive ever had. Mariana makes you feel at ease with such a great attitude and always a smile. Super helpful.

Mariana provided a fast service and everything was clear

Susie

Susie was a very helpful and polite, she made our storage finding easy and smooth thank you.

Susie was very attentive and helpful. She was also very friendly. I would highly recommend this location.

Great customer seecive

Mariana was very helpful! Her customer service was great!

Very helpful and kind definitely referring to my friends and family great service

Customer Service is great! Awesome people they help you out no matter the situation. Great place to have as a storage unit when you need it.

Susie the Property Manger was amazing. She would not settle for anything but the best and made the process very smooth and very nice.

Mari anna was very nice and sweet

Mariana made finding the perfect storage unit such a pleasant experience. She was very helpful and easy to work with. Every time I go in she greets me by name and always acknowledges me even when she is very busy. I feel at ease leaving my belongings knowing that she is in charge of the property.

Great manager ( Mariana )

While visiting San Antonio, I realized I had completely forgotten to pay my storage in Magnolia, Tx. I visited this local public storage location to see if they would accept my payment. I was very pleased with how helpful the property manager was in assisting me with my payment despite my storage being at another location... she even helped me set up online bill pay! Mariana's poise and customer service has definitely proven that I made the right choice in going with Public Storage.

Mariana is a very nice manager ,i love storing with her here at this location

I went in to update my info and make monthly payment today at the your office. Met Susie and she was the most personal person I've seen in the Office since the mid1990's. Along with being the most helpful, she was efficient. Susie made my day with her sunny attitude and personality. I actually stayed longer than I intended. "SHE'S A KEEPER" in anyone's business.

Susie was a courteous and diligent manager at the time of purchasing the storage room. Thank You Susie!

Recently, I needed to store my stuff between moves so that I wouldn't be in a bind; so I took advantage of the 1st month discount for some space. Mariana provided exemplary service and advice to expedite the process. This is a great location for the Fredericksburg Rd. and Loop 410 area if you need to stow some stuff!

This place is a cool spot for your storage, and the customer care lady Mariana is really nice and patient with all your needs. I had a good experience here.