Public Storage Self-Storage Units at 8123 W Hausman Rd, San Antonio, TX

Public Storage Team on Hausman. Wow, what a fast and easy process. I still had a few questions and Jasmine was available, knowledgeable and addressed my questions with ease. She also gave me an update on the property and depending on where my unit is that down elevator may not affect me, but I’m sure the team will get that fixed fast!! Thanks again Jasmine for your assistance and upbeat pleasant demeanor! Keep on being you and those 5star reviews should keep pouring in!

Wonderful, attentive, and informative. Great experience

Shayne was awesome and helpful. My move in was very smooth and fast.

It was a terrible move in. Only one working elevator for the entire complex that is constantly in use. There are also limited hours of access which does not leave any time to move your belongings. We had to extend the truck reservation for another day because we could not move everything in time. Not a good first experience.

Shayne was amazing !!! Made the process easy explained and toured the unit with an extremely friendly !!!!!! 10 out of 10 !!!

We have used this Public Storage location for ten months as we have transitioned from Houston to San Antonio and we have had a very positive experience since day one. This facility is always clean and the front office is great to work with. Yesterday we had over-the-top assistance from Shayne who gave up a good part of her lunch time to help us out! We highly recommend this location!

Shayne was great help!! Super friendly and helped the process go so smoothly!!

Super clean, efficient, and affordable facility, i love how the unit is always under the best care, accessible , and safe to store my items, the man who helped me Devinn was very compliant to my questions and concerns, overall i would recommend this place if you need a storage unit

Devin was very professional and helpful

Very nice!

I do not recommend this storage place the employees don’t know what they’re doing .snd they over charge you for everything keep checking your bill make sure u ask question if u don’t pay attention every month they eill charge for anything . And you can’t ever get a hold of anyone . Anyone . And when u do they’re rude inconsiderate and dont know what they’re going . Ughh I’m so unhappy

Had a great experience with Shayne and the rest of the front office, setting up a unit and account. Every question answered and I was walked through to my unit, even had help as needed. Pricing is pretty good, as I had shopped around. Thank you for an easy experience!

Thank you everybody. I just got my storage unit. Just became a new customer and my experience with Shane was amazing. It was fast & very Easy… Have a beautiful day :-)! Vic = )

Very clean location. Staff was very friendly and welcoming.

Hausman Location, Kenny, Barbara, Chris, Kyle, 5 stars! Thank you for the excellent customer service!

Kenny is a great employee & appreciate his assistance.

No Customer service. Store somewhere where there are humans available Got an email saying I lost access. Go to my app and both my accounts are due 4/1 and it is March 15th. Called number no one is available. Go to chats, no one available. Drive to location, no one is available. Paying to have my accounts due 5/1/2025. Do not know if that will be access or save my stuff but don't risk your items. Store somewhere where there are humans available

Devin was helpful and extremely courteous! Would recommend him to all my friends over and over!!

Jasmine was so helpful and so professional, thats why I like this storage facility!! She went out of her way to help me, with nothing but a smile. Devinn also showed me a few units, very helpful as well!

Thank you to Kenny & Kris who did a great job helping my mom access her unit and assist her with getting carts! They really went above & beyond

Very great experience bathrooms clean

Devin was fabulous professional and knowledgeable! The place is clean great price! Highly recommend!

Devann was a great help! Good customer service!

Devinn was so polite, helpful and gave great customer service etiquette over the phone.

Devinn was very helpful. Excellent service!

Does anyone work at this location???? I set up my unit online. When I called multiple times for move in instructions (at least 5) no one answered. My husband went in person multiple times during business hours and no one was there. The gate code didn’t work on my move in date and when my husband finally got in this evening the elevator stopped working and my personal belongings are now just sitting out and he has to come back at 6 am. Highly disappointed. Last year I had a different storage unit nearby (Extra Space Storage) with zero issues and good customer service.

1. store location closed earlier than listed 2. elevators weren’t working so far not good, I reserved a unit on 12/09, but it wasn’t letting me process the payment so I called them around 4:45pm to try and make a payment, I get transferred and no one answers the call, and since I was in my car trying to get this taken care of I thought i should wait until get home. i get home around 7:45pm but it only lets me select 12/10 as the move in date and i know that they close at 9pm and i live right down the street so i thought maybe i could call and see if they can switch the move in date to today, 12/09, so that i can drop off a couple boxes; my mother died and i just wanted to get some stuff out of the house. at 7:52pm, someone name Sage on the customer service side was able to switch it and told me i can use my gate code. i get there at 8:09pm, the office is locked and the elevators were not working, i couldn’t get ahold of anyone on the customer service side or the property location. i will update tomorrow. update: 12/16/2024 I spoke to Keith last week, he reached out and apologized for the miss communication with the operating hours that are shown online compared to the ones that are meant for the store front. Monday-Friday someone should be on site from 9:30am-6pm and on Saturday and Sunday from 9:30pm-5pm. Keith offered me a complimentary month for the mishap with the elevators. The number that they have on the front door is for customer care and that number should be 24/7 if there is ever any issues on site when trying to access your unit. I only have one issue with the Bluetooth connection with the elevators that requires your phone to be in the elevator with you to be able to go up to your storage unit, which is inconvenient and slow, but that is not something the staff themselves can control, that is on Public Storage as a company; I know that it probably makes everyone's stuff more secure, it's just a hassle. This is my first time using a storage unit before, as I stated before, my mother passed away and there is a bunch of stuff of hers that I am just not ready to get rid of. Keith pushed some buttons on the backend to help ensure that my elevator code was working and thankfully it was. When I was near elevator 1 and 3, the elevator button was not enabling on my phone for me to press it so that I could go up to the second floor, after speaking with Keith the issue was resolved. Thank you guys for reaching out and resolving the issue, this whole situation has me a little emotional, so I do appreciate the empathy and patience Keith extended me.

Donna was very friendly and answered my questions. She was very helpful.

Donna assisted me with great professional

I had a great experience visiting this storage space and specifically Kenny did a wonderful job, he dealt me with so much patience and answered all my questions. Also walked me to units to take a look beforehand. These storage units are brand new and highly recommended!!

Very much pleased with this facility. It is secure and very clean. The staff is always kind and helpful. Today, Kim, Jenny, and Kyle were in office as I visited. Very professional and prompt service. I will be back in the future.

Kimberly was amazing and very helpful! I would definitely recommend this place to anyone.

I was helped by Kim in the front desk and she was very helpful and made the process very easy for me and my family g

Kim did a great job of explaining everything about the storage unit. She also explained about the storage insurance. Thank u so much kim

amazing service helped so much and made my bad day go so much better. dawn was so helpful.

Very clean - pro's Haven't had a single issue, I like that ! Always there to help. Awesome service

I spoke with Morgana, she was amazing. Great customer service!

Barbara is the best ..she has been very helpful and I can highly recommend her she should get a promotion

Barbara was very very helpful.awesome customer service,she needs raise.i would highly recommend her

Public Storage had the best cost around. But it was their customer service from Pedro today that made a huge difference. We had movers on the clock moving furniture into the storage unit upstairs. When we had a problem getting a piece of furniture to fit in the freight elevator, Pedro stepped in and helped us secure a ground floor unit right away. Thank you.

Mary Ann and Dawn gave me the best customer service today! Thank you for your help and making the reservation so easy!

Very very rude . I called in because my sister was stuck in the property elevator and having a panic attack (she has bad anxiety)with a phone that was almost dead. I called on be half of her since she was hard to understand and her phone dying. The lady I spoke to refused to even let me explain the situation with out saying “you don’t have an account” over and over again. it has nothing to do with a damn account and everything to do with an emergency situation. No empathy, no advice , not even a good attitude.

Dawn was absolutely wonderful! She made the process quick and seamless. Great customer service!

Dawn and Kim were amazing ! Answered every question before i could Ask ! Great staff ! A

Love staff an how they are like family

Update: After a terrible experience with Dawn, Kyle (Manager) reached out and apologized for the situation. He went above and beyond, and appreciate him for taking the time to right the situation.

Excellent Customer service and employee here that genuinely care. This was the best experience I've had moving storage from CubeSmart which was the absolute worst. This location has a restroom, strong AC, well lit and pleasant music playing! I even saw employees frequently cleaning and even cleaning the unoccupied units. The entry process is easy no gates and the prices are such a great deal and savings. I could buy 4 units at public storage for the price of 1 at Cubesmart. This location has the best and most convenient parking and plenty of entryways! I will be referring everyone to Public Storage from now on!

Maryanne just provided superb service, she helped me out alot

Love the very helpful staff. Clean facilities. All the packing supplies you will need. Barbara and Dawn are AWESOME!