Public Storage Self-Storage Units at 10126 Potranco Rd, San Antonio, TX

does your property manager even work ? Chris wouldn't even get up from his seat to show us where our storage was. that place is a maze and a mess . Facility is very dirty unit was dirty there was no toilet paper in the bathrooms. We couldn't even get any useful help from Chris very rude and unprofessional. He told us where to go telling us the 1st floor not understanding that there is a basement , but had he helped us find it instead of being on his phone would have been great. Horrible management.

I received excellent Customer Service today. The young man Chris was very patient with all of my questions. He helped me get into to a unit that best fits my needs. He was very friendly and always with a smile! Thank you Public Storage!

curious is very unprofessional n not helpful at all . walked in to get info on our new unit n he was on his phone n couldn't even show us where the unit was cause he was obviously too busy on his phone. he needs a new job cause customer service is not his job obviously. maybe if they spent more time cleaning the facility it's dirty n we don't have any carts to utilize. do not rent here

My storage unit got broken into recently, along with multiple other units on the same floor. Locks were “replaced” due to the “doors being left unlocked” with no notice. When reporting the incident we were just told we could be given an incident number for the insurance policy, and that was all. We weren’t told anything else, and weren’t allowed to view cameras ourselves. The day I reported my robbery, there were 3 others reported that day, and a couple more the following days while I was there. When talking to police they stated that there has been so many break ins at this specific location for over 2 years. I found one of my items on the floor (no where near my unit) a couple days after the incident, and when telling the property manager, she replied “oh that’s weird” and continued on.

Thieves from within the office here. DO NOT leave your items here. File police report and hire an attorney. They need to answer for what they've done and been inside peoples units and added new locks w/o owners knowledge.

They have a outage to the gates, no access to the storage units. However, the front office has power.

Never answer the phone. I’ve been calling since last Friday

Worst storage experience EVER in my 50+ years of life.

Went to look at storage the other day and the employee, Misty, was super helpful and had a great personality! 10/10 Would recommend.

Update: The district manager Cameron called me directly and apologized for this confusion. He provided guidance and a way forward so that the business relationship can continue. He provided a credit, and was able.for me to cancel the insurance which is what I only wanted to begin with. Also, an employee from the local unit called me and also apologized for this situation. It's good to know that businesses still value the customer and want to make things right when it doesn't go right. Thanks Cameron and staff to correct this issue. Got a statement that added 15 for insurance to my bills. When I signed up the lady told me she could remove it, and not to worry, I informed them I didn't need that insurance since it was just my daughter's college dorm stuff. Fast forward to next month get the bill and now it's 73 dollars a month not the 58 as agrred upon. I call up to let them know I didn't want the insurance, and the guy over the phone told me it's a requirement, also in the lease agreement. I said but you have an employee telling people she could remove it so it's not forthcoming of information, I would like it removed. He then said " ma'am I just work here" well no kidding, so can you fix it? He said not unless you have a home owners policy that would cover it...again the lack of customer service, knowledge given to you when you sign the agreement and the lack of transparency of correct information is why I am pulling my daughter's stuff out of Public storage and will never be using their company again. This guy was not only rude, but condescending to me and needed some customer service knowledge that he didn't possess. Need to get all your staff on the same page so the customers do not feel like they are getting charged for things they didn't want or sign up for. Zero stars for customer service!

Corina did an awesome job showing us around the property and all access areas in and out of the building. Very nice and professional. We will definitely be recommending this location to others

Was really good when it was life storage now since they got bought out, the place is always dirty not clean trash everywhere. Never can find a cart elevators Harly work. And rent keeps going up and up Keep your money and get a tuff shed

Why does this location on potranco never answer the phone? I call several times a day all within business hours and no one ever answers. I don’t get to speak to someone unless I go to the actual location which is still not guaranteed because sometimes the office will be closed during business hours (not during regular lunch times either).

Good staff vary helpful

Went there the other day. There was a real sweet girl named misty best customer service.

Misty was extremely friendly. She answered my questions and helped me destress about when I need to get my unit!

Misty was super helpful while I was looking for the right space!!!

The storage place my wife and I went to was very nice and clean and the employee there was so nice my wife told me to leave a review too!

My husband and I went in to look at a storage space in case we need to store a few things while we move. Misty helped us figure out what size would be best for us to get within our budget and was super nice. I will definitely be using public storage if we end up needing to store things.

Very friendly workers and very helpful showing their available units!

This place has MANY issues!! I've only been there like 3 months n first time ever at storage place. Everything is always BROKEN! Gates- elevators- this location is like brand new, yet nothing ever works! I paid extra to be close to elevator n i have to use opposite elevator waaaaaaaaaaaay on OPPOSITE side!!! Dont go here!!! Stay away!! This main side door was left open all day n night- wide open!! Wish I could add photos

Nice manager, clean, smell heavenly, spacious and affordable!🌻

All i have to say is they really need to fix the elevators at this location bc they're always broken or super slow. Oh and the whole putting in the code every time you want to go up is ridiculous.

My stuff was stolen in my unit and they have been no help and neither is the “insurance” provider they make you pay for. They never answer and if they do it’s the only employee that runs it(who is nice) but can’t handle all of it in her own. I was never notified with tampering of my unit and have received no answers in regards to getting my stuff back. Never again will I use this place. Also no one EVER answers the phone.

Storage is secure and easy to get to. The process was easy to get through and love that you can pay online. Overall we are happy with renting this storage. Recommend to others looking for a convenient and secure storage.

Cindy was a beast! She was able to help out multiple customers at once and was extremely friendly. Showed me around the facility and to the unit I rented. Cindy helped me get the best deal for the unit while being upfront about everything. Couldn’t have asked for a better person in the office!

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Great customer service from Mz Dawn, will definitely return if another unit is needed!!

This facility is clean and well maintained. Dawn is always friendly, courteous and pleasure to deal with.

PLEASE PLEASE PLEASE READ! MY THINGS WERE STOLEN! Do not rent here. You can find a review here a few weeks earlier saying their things were stolen too which tells me the owners knew and didn’t bother warning anyone else. There are no cameras covering the halls except the ones at the entrance. The “anti-theft” bar was bent at the top of my unit which means they’re useless. The units don’t have alarms either. When I asked what they would do, they literally just said “whoops sorry to hear that” and gave me a paper to file with their terrible insurance. I tried to tell them about other units that looked to be broken into and they dismissed it. The place is never cleaned or maintained either and they do change prices last minute. Just an absolute nightmare experience, should’ve left a long time ago and now its too late, my things were stolen. Devastated! Attached is the bar for my unit and two other units that looked broken into.

Dawn was excellent. She showed me a couple units to see if they’re the right size for me.

Problems with their elevators very frequently. Today I can't even gain access to my unit all floor levels are working except for the 4th level. Elevator stops at 3rd floor

I didn’t like it here. They don’t have enough carts to load our stuff. We tried looking for a cart at 2 different times and still nothing.

This property is very shady and I highly recommend take you’re business else where. The GM of the property is very rude and disrespectful. The facility is poorly maintained and there’s never anyone in the front office.

Do not waste your time go to Life Storage. Public storage will give an awesome rate then turn right around within 5/6 months and jack up the bill by $100 without telling you anything. No courtesy phone call, no text message. This is why they are losing customers everyday and every week. They have a disclaimer in their paperwork, “rates may increase at anytime”. This company lies about giving you access until 9pm to move your things out and turn off access at 730pm. I will never use their service again.

How do you all handle roach infestation? Why was I not notified? Can your company cover the cost of my move out?

IF YOU HAVE STUFF HERE GET IT OUT THEY ARE INFESTED WITH ROACHES on all floors I have plenty videos of them running around taken 9/22/22

Dawn was extremely helpful and courteous! The location is very clean and well maintained!

I rented a nicely sized 10×15 unit to fit my entire house and still had space. Very clean. And access is easy as pie!

The absolute worst storage company you can find. Extremely rude and incredibly inconvenient with their ridiculous policies. Door magnets don't work most of the time, carts are garbage with sticking wheels. People dump their garbage everywhere and they rarely clean anything.

The facility and grounds are immaculate!

Keith was really helpful, thank you for helping me out today

Very professional explained everything with no rush.

This location is worse than the last one.. People running the desk are rude and have attitude. I would choose any other storage units besides Public Storage. The elevator is broken but the female worker acted like I was lying about the elevator not working. I was stuck inside for only a few minutes because someone else came and opened from the outside.. The same worker even called me a liar. Unbelievable..

It was ok

Very friendly, patient and efficient. Thank You!

Great service and super convenient

What is the price rangesHow much do they cost

Keith was very helpful!

I’ve tried to give the place a chance because the staff is always so nice, but the second elevator has been broken every single time I’ve come. We are using the space to store items between moving and have had to spend multiple hours putting things up because everyone who brings their items has to use the same door and single elevator. For the amount we are paying this is unacceptable. Nice staff but not worth it. Find a single floor facility with better maintenance.

Love the facility, have had a unit here since June 2020. No issues or complaints until today, talking with the girl in the office, Danielle. She was rude and trying to talk down to me when I had a request. Said she's never heard of an option to email the front office from my online account when it's clearly an option. Very frustrating experience.

Great customer service, just don’t like that their gate is not always working and the prices go up every 6 months depending on the market which wasn’t explained beforehand.

Clean and cool inside. Never have any issues with access or getting help

Ruben at this location was very great! We have had our storage for over a year and the service is always prompt and professional. Thank you so much!

Great place to store your things. Not to expensive for an indoor climate control storage unity

Ruben is phenomenal.

Ruben is awesome! Extremely helpful staff and a great storage experience. Highly recommended.

The staff at Life Storage, specifically Ruben 🙂is what you should expect of customer service. He made my experience so pleasant that I would absolutely refer for his location to any of my family and friends. It’s so rare to come across the type of customer service that he provides. He is courteous, respectful, professional,and he has definitely gone above and beyond to assist me. Thank you Ruben for making my day easier on more than one occasion, you’re awesome 😎!

Looked into several different storage companies and this is the best one. Ruben helped me swamp storages to a bigger one and customer service skills I rate a 10! I’d recommend this company to any of my friends.

Ruben was so kind and very helpful and fast! Needed this done in a timely manner and he more than exceeded my expectations!! Thank u so much LifeStorage and STAFF!!

Easy and fast! Ruben cut his lunch short to help me out, which was amazing. Very helpful guy. Took the headache out of this aspect of moving. 💯💯💯

Are you aware that the storage facility across the street from you is MURDERING your business with their prices?

Store manager went above and beyond to help me get moved in. Facility is clean and well maintained.

great customer service. showed up a out 10 min before closing and Ruben stayed late to show me my unit and answered all my questions and concerns . I am a first storage renter so he was very helpful

Hands down the best customer service ! Ruben has been very consistent with meeting my needs! I have two units rented from here and each time he has stayed and waited for me to get my unit rented out! Can’t thank Ruben enough for taking taking care of the customer needs.

I’ve had storage at this facility for the past two years and working with Ruben on downsizing to a smaller unit has been nothing but an easy experience. He’s super responsive and friendly; I’ll drive the extra miles to store my belongings here. A plus

Ruben was so courteous. Self storage so clean and Ruben is always there to lend a hand when needed.

Wow... Warning stay away from this location Absolutely horrible!!! Rented a storage unit from here for about 3 months and got stuck in the elevators 4 times and the inspection stickers for them are way out of date also they never have any carts to use to move things from the entrance to the storage unit!!! Please do yourself a favor and find a different storage place to use because you will really regret renting from this location !!! I will never do business with them again!!!

I love leaving my items in this location. They are super friendly and helpful especially Ruben. Ruben is willing to go out of his way to help his customers. Thank you Again Ruben.

Ruben at Potranco Store #970 was awesome. Had to upgrade storage last minute and he helped me immediately. Thank you so much!

I’ve loved my experience using this location, it’s always clean and there have been no issues at all, Ruben has always gone above and beyond to be accommodating and helpful

Thanks a lot Ruben for helping me find the right space for all of my stuff! I was worried about my first time dealing with a storage facility but this was super easy!

Ruben was very helpful with my visit great customer service

Ruben was really nice and offered me a quality customer service

Hand down the best customer service I ever received!! My man Ruben hooked it up, don’t store anywhere else in potronco!!!

Dropping off a Forklift for a customer

Front desk always very helpful and professional.

Excellent customer service. Fast clean. I’m very Satisfied with my experience

I stop by 11/17 and Ruben was very friendly, informative and made everything easy and fun.

Ruben was awesome helpful and very informative will recommend this location for storage needs

Ruben is the greatest, he helps with all your needs and everyone needs someone like him! Best manager 🤤

Great place! I was considering storing here... I am from outta town and new to SA.. when I came Ruben was the person who helped me... I decided not to store here since I got a place further away but I’m a firm believer in great customer care so I wanted to share and appreciate Ruben for a min.. thank you for your patience I’m sure “Karen’s” like me are hard to deal with! Thanks a BUNCH!

it was pretty good the Ruben's service i'll be back again! regards.

Ruben was fantastic help with my move in He went above and beyond with helping us unload heavy items which made our experience worth every penny!

Excellent customer service! The facilities were very clean and well kept. The manager, Ruben, was extremely knowledgeable and very friendly. Even though I had a lot of questions, he took the time to provide me with all the answers and information I needed. If you need a place to store your stuff, this is definitely the place to go.

Ruben is the best manager ever! He helped me during a stressful time and also helped me and my elderly mother unload some heavy items when no one else could help. His customer service is excellent! He is one of many reasons to recommend this facility. The facility is well managed, clean definitely a place you would know your items would be well at.

Got a storage and had to get a 2nd one last minute. Property manager, Ruben was very polite, helpful and this location is very nice, clean and well monitored.

The facilities are clean and look very well kept. The manager Ruben was extremely helpful and he went above and beyond when it came to showing me everything. I will definitely keep doing my business here.

Ruben was an excellent employee who was a major help. He was very polite and professional and overall made the entire process a breeze.

Rubén me ayudo muy bien. Estoy muy satisfecha come cliente.

Ruben offered exceptional customer service and answered all of my questions politely. The storage units are clean and the whole building is climate controlled with gated entrance and security cameras. Rent is month to month. I just rented a unit to today, but would definitely recommend this facility.

Ruben was extremely helpful, went above and beyond to make sure we were good to go. Thank you, Ruben, for caring about your customers...fabulous service!!!!

Ruben has been really helpful during my stay he was very professional and always was there for me when I needed his help and advise

I came by late and Ruben was cool with staying late to help me with my moving emergency. He is the best!!!

Ruben was great help! Happy Birthday to him!

This place has been great Ruben is always helpful and easy to find when you have questions or need help. I'm glad I picked this location.

Ruben was a great leasing manager! He waited for me and answered all crazy questions I had. He also walked me through coming in and out of my unit which was great. Hands down easy process, made my day less stressful with all the moving headaches I have had. Thanks Ruben!!

Ruben is setting a golden standard for customer service and Life Storage should feel proud to have such an outstanding employee. It isn’t very common anymore to see people in store-front business who you know love their job. The security is as good as it can get for a storage unit, facility is new and clean.

I came into the store with an emergency storage situation and worked the Store #0970 Manager Ruben A. whom had excellent customer service. He shared a wealth of 8+ years of knowledge and storage tips. He was even was able to seamlessly answer every question and concern I had from montly scheduled pest control measures, to additional security features in place to ensure my personal items remained safe and sound. I feel so much more at ease leaving my items in Ruben and his teams care! Thank you for a great conversation and storage tips/training and great service!!!👍 👏 😊

Clean facility and friendly staff. Ruben assisted me with choosing the correct storage unit. Excellent customer service. I highly recommend this facility if you're looking for a storage unit.

I strongly recommended this storage above all others. Not only was I satisfied with my unit but with the customer service as well. Ruben is awesome!

Pricing was good, Ruben was very helpful. I would recommend this storage company.

Mr. Ruben Aguirre provided "superb" customer service, he went above and beyond his call of duty. He took time to explain everything to us and showed us around. He even waited for us even though we delayed the transaction because we were out of towners!

This facility is always very clean and well taken care of. Also, Ruben is a very helpful worker and is always very polite. I would use this storage facility again if ever needed!

Spoke with Ruben and he extended outstanding customer service, and provided me with all details needed to make a sound decision.

Ruben was excellent customer service representative! Definitely recommending to friends and family

Ruben provided the best customer service experience and was super helpful

The facility is clean. They were especially helpful in making sure I picked the right unit for all my furniture. When I had any questions Ruben was there with all the answers and he made the whole process very simple and easy.

Awesome experience... Ruben was extremely helpful...

Customer service is incredible. Ruben was so kind and understanding, he even stayed later when I was running late! Easy process. This is my first time renting a storage unit but I don't think I could have been a better experience.

Ruben is very serious about service. He took the time to explain each process and option. I will post again when it comes time to remove my stuff from unit.

Ruben was a super help and efficient!!!! Need more customer support like this!!

Great customer service ! Great location ! I will definitely recommend ask for Ruben .

They are a joke, save yourself. We had our items in one of the units for a month and when we took our stuff out half the boxes were soaking wet. We lost our Mattress, TVs, some clothes and dressers because they had black mold in them. Apparently when it rained water went into our corner unit. We called the guy that signed us up and his words were "you signed your life away when you signed the contract agreement". Thousands of dollars down the drain. Save yourself and go somewhere else. We even have a video where it shows the wall even being wet come down the ceiling. But means nothing to them.

Staff was courteous, the facility is clean and very convenient.

Ruben was fantastic!! He was friendly and very helpful!! We were worried about finding a storage facility for our household goods and he got us all set up and put our worries to rest

What happens if my payment is late?

What size storage unit should I rent?

How can I make moving during the holidays easier?

When do I receive a bill?

What is a storage auction?

When can I access my storage unit?

When I rent the Life Storage moving truck, how long can I use it?

How long are your storage rental agreements?

When is my rental payment due?

How much does it cost to rent the Life Storage moving truck or van?

The way that the building and the parking lot is designed is terrible. There's maybe only enough space for 1 or two large moving trucks at a time to enter the building.because of the way the building is designed, the door on the left hand side allows entry into the first but the door on the right allows entry into the second floor. this may not seem like an issue, unless your storage is on the first floor or second floor and it's on the opposite end of the only door. Poorly designed. also, the whole entire storage only has two or three moving dollys to use. The staff is always friendly and helpful however.

Ruben was very helpful and the prices are great!

Do I need a lock for my space?

What payment methods does Life Storage accept?

What items are not permitted in a storage unit?

When can I access my storage unit?

Why does Life Storage require insurance?

How far in advance can I reserve a space?

Arrived on a hot and steamy Texas afternoon with hourly labor on the clock. Ken got me checked in quickly, showed me and the crew to the unit so they could get to work. The customer service was GREAT an understanding to my urgency. Showed up the next day without my pass-code, they verified my ID, thus protecting my belongings and the property. Again, great customer service, this time by Ruben. Also, SUPER clean and new facility. I couldn't be more pleased to have my wordily belongings under this particular Life Storage facility. Additionally, the pricing is very reasonable, coming in at $45 less a month than I paid a rural area of Phoenix. Thanks guys! Keep up the great work!

Great looking storage building. Brand new and clean!

Beautiful facility! Ruben and Ken were so helpful! Thank you.