Public Storage Self-Storage Units at 9106 Ingram Rd, San Antonio, TX

If I could give a zero I would. This place is an absolute joke! There is ZERO staff. The doors are locked even during business hours. The hours of operation posted on here are incorrect because the doors are always locked. When you call the number listed, it's an answering service who are less than competent. I was told that the office operates by appointment only, yet you can't make an appointment. I was given the property managers number. No answer and the voicemail says the hours of operation are MON.-FRI. 9:30AM-6PM SAT. & SUN. 9:30AM - 5PM I left a voicemail and still no one has returned my call. The office literally just there for show I guess 🤷‍♀️😡

Cheri was very professional and helpful

Cherish was great, she answered all my questions. Would recommend public 6.

Cheri was great and very helpful. Thorough in explaining the process and answering any questions that we had, and she was also very kind.

Cheri made things so simple and efficient. Loved working with her and made the paperwork easy!

They were very patient and kind with me.

The entry was always clean and the entrance keypads always in working condition. The entrance to the air conditioned units was covered so as vehicles could avoid rain when unloading, a well thought out design feature. The entrance provided at least 4 carts that were in excellent working condition. We never had a rodent or bug issue and our items were always in safe hands. Kudos the the manager who walked the property constantly and although a bit abrupt when asking if we were moving out whenever we saw her (we frequented our unit a lot), but it was clear her mission was to walk the property and inspect every inch of her kingdom! The property was always kept, free of debris, and the manager's communication was excellent. This was a no nonsense and direct business relationship, a rarity in today's world. The manager was prompt to answer all my questions upon move out and she never ceased to disappoint us. If I lived closer to this property, I would rent again!

Process was super easy, staff was so nice and friendly.

Cheri was very friendly and help me decide what was best for me I am very happy with her service and friendly ness and very professional and patient she is always in a good mood and friendly ness I like her very much because of her attitude very kindly and happy

Cheri provided me with excellent customer service

Even though the prices go up it’s worth having my items there

Easy affordable!

Cherish was very friendly and very helpful.

Awesome experiences

Great Experience, Would highly recommend 🤍

Excellent service and thank you!!

Cheri was a great help...

Cheri helped me in a jam. Thank you!!

I am very satisfied with the service at this storage place. Customer service was great!!! Highly recommend them to anyone in market for storage. Great, clean, secure and well lit.

Cheri provided great service. She let me know the different options and let me take a look to make the right unit choice so my items can fit. Very friendly and the facilities are clean.

Property was clean and had carts. Very helpful. Too bad Monie was rude ( she could use a training on how to interact with tenant). Cheri was very helpful. Awesome Job Cheri.

Cheri was awesome in helping me find a climate control storage I think she is a great asset to the company. Great attitude ang personality.

Cheri was awesome, she was very helpful to me. Thanks again!

Cheri’s customer service was unmatched! Not only was she attentive throughout the entire process, but she was also so friendly. She truly is an asset to the company.

I picked this place based on the ease of signing up from home and on the location which is close to my house. Everything seemed like it would run super smoothly, just like their initial sign-up process. However, I got to the location with a large trailer, and there are HUGE potholes on BOTH sides of their entryway. It's a busy street and there was a truck pulling out at the same time I was pulling in. Hitting these massive potholes with my 16' long trailer was SO painful and totally unavoidable. What an awful first impression. They could easily get that fixed and should put a huge priority on that!! To top things off, the app feature of proximity-based opening for the front gate didn't work, so I had to back up and move over to the keypad and go through the app to find the entry combination. I don't mind that, but I was expecting their other feature to work. The unit was nice and the latch seemed new. No complaints about the actual storage unit itself.

Great experience

Cheri was very helpful, she answered all my questions and very knowledgeable, thank you cheri

Moni was very helpful and patient. Very clean facility.

Monie was the absolute best! Very professional and absolutely sweet! She was informative about everything and even showed me a unit to ensure I got the right size. Thank you, Monie for a great experience!

Monie was very professional and helpful regarding our storage needs. S It has been years since I last used a storage facility and she explained in detail the new processes and technologies public storage uses now. 5 stars !! Richard

Monie was great kind and personal. Helped with every question and made it ez to understand.

Cheri was nice lady that had me out and ready with no problems with great service

It's a great location it's cleaning services fast and easy within 10 minutes I had my own storage and ready to go

Monie , the lady that helped us with our unit was extremely helpful and professional as well as very genuine and sweet.

Everything was awsome thank u ill b back if I ever need storage again

Cheri helped a great deal with my moving and storage needs. Thanks

Attendant Monie, was very informative and helpful in determining what type of unit to rent.⭐⭐⭐⭐⭐

Very satisfying service and very helpful

Easy to rent a storage, staff very friendly and helpful

Cheri at front is the best

Great customer service! Cheri…was just amazing!!!

Great place,clean, great prices,and much more

Overpriced.

Cheri was awesome!

Very nice lot, safe to store

Tere was great, friendly, answered all my questions. Facility was clean and top notch

Friendly staff, clean facility. Process to purchase and move into unit is quick and easy. Access your account, make payments and save gate/door codes needed right in the convenient app.

It is ok

Was greeted with friendliness and kindness, the representative was very informative and gave a complete guide of how to access the area!! Great place to store your belongings. It’s gated and the gate works. The outside door to the building is unlocked however the gate keeps things secure……… saw this as the only downfall.

Great experience in and out without a problem. Great staff!

Great people and very friendly

Cheri was very nice and helpful. Me and my brother just Came in to transfer Storage units and Cheri was great 👍

Always have a great experience with public storage very helpful

Cheri was great help

Very helpful she is one of the best of the best

Excellent experience Thank you so much Cheri

Great place loving the service especially the receptionist great attitude very helpful.

The customer service was great and she was very patient friendly and helpful I would say if you need great service and great storage I would recommend this storage place thanks a lot for great service

great and fast service ! ask for cheri!!

Dawn was amazing, easy to talk too, great help!

Nice place

Cheri was the most wonderful person she help answer all my questions

Dawn was WONDERFUL! She helped us find the perfect unit and assisted us through the the entire process. She helped make our move much easier. Thanks Public Storage!!!

Mrs. Cheri is very sophisticated and offers great hospitality when you walk in. She can help with what you are looking for by the items you have. She radiates vibrant energy I drove all the way from converse just to come to this location for her

Awesome customer service very helpful :)

The staff is very friendly and helpful. Clarissa was able to give me all the info I needed. Highly recommend storing here!

Amazing staff

Relief manager Clarissa was amazing and very helpful!!!

How much is your late charges

They have provided outstanding service to me. They called me once informing me of an unsecured storage unit.. I got over there right away. Everything was safe. I greatly appreciated the heads up.

Cheri was very pleasant and friendly she helped me upgrade my unit in one day place is nice clean and affordable

Location is near several eateries, so when your done loading or unloading you have plenty of options near by. Two things I don't like are how quickly prices kept going up. We started at 89.00 dollars and in less than a year it bumped up three times and are now paying 121.00. The other thing I was always in need of was restroom as I take high blood pressure medicine, You have to stay hydrated. Nevertheless if your in need of one, across Ingram Rd. Is a big convenient store that doesn't mind if your in and out. So cuddos once again to the location. Another great thing is the cleanliness of the facility.

Very friendly staff, was in and out in under 5 mins. I would highly recommend this site for storing your belongings

This public storage always has a clean and safe environment you can trust your personal items with. The storage manager Clarissa is very professional and courteous always ready to answer any questions you may have. She is so knowledgeable!

Clarissa Is super friendly, professional, and informative. She took the time to show us around the property and she explained any questions we had. I definitely recommend this place for storage.

The employees were very kind and helpful the minute my wife and I stepped through the door. They helped us find the right storage unit and with items on keeping our beds from collecting dirt or mold. Would recommend this business to friends and relatives.

Cheri and Clarissa helped me with my move in. The process was quick. Very friendly staff!

Great service

Clarissa and Cheri were great. Very clean property.

Great experience! Thank you guys so much!

Great storage company to do business with! Clarissa front the office is great! Along with all the other employees who work here, I’m sure.

I had to upgrade my unit for more space and Clarissa made it an easy process!

Cheri was very helpful in getting the right storage unit we needed and very clean facility.

There very nice when helping one out. Never had any problems renting from them.

Staff is friendly and helpful.... Love it!

Clarissa was so courteous and helpful Thank You!!

There very nice a friendly never had any problem with them.

We had such a great storage experience with this location. Cheri was amazing! Very helpful and polite. Would definitely recommend and will definitely be using again for future storage needs.

Friendly and helpful staff.

Ms. Clarissa was very courteous , caring, polite and helpful. She was willing to work with me to straighten out a problem that I didn’t know I had until I had to pay my bill and she did work with me. I couldn’t have had a better person to work with.

Clarissa was such a good help and answered all my questions I had and had excellent customer service... would definitely recommend renting a spot from them

Clarissa was very helpful give her a raise

Clarissa provided excellent customer service.

Very informative and great customer service had a great experience

Very good customer service

The customer service and the place is amazing

Julie was so helpful! She went above and beyond to assist me with my move and it made the process quick and easy! Thanks, Julie!

CherI was great with my questions and was receptive to my concerns and her goal was to resolve a glitch on my ACCT with a great attitude on customer service ,Thanks Cheri

I would like to give a HUGH thank you too Mrs.Michelle for her assistance with my account. Not only was she very knowledgeable of the situation she went ABOVE and BEYOND to get everything squared away for me. Mrs.Michelle is very personable and I enjoy talking with her. She made my frustrations ease with all her helpfulness. Ingram location is lucky to have her in the front office and I appreciate everything she did for me. I would definitely give her 10 stars if I could. Thank you again Mrs.Michelle !!! -Kinsasha

Julie was so professional and honest! It was a pleasure working with her while trying to rent a storage unit!

Cheri helped me find the right space for my needec

Great clean storage and helpful at front office. Prices good too

Cheri, gave me great service. She helped me above and beyond her job. So greatful. Quality service and help.

Very nice place, well lit and 3 stories tall of inside A/C storage. Can come and go whenever with your code.

Cheri helped us get a great price for our unit.

Cheri has Excellent customer service and helped me with all my questions and concerns.

Cheri was great very friendly and very helpful!!

1st month "special" was a lie. Ehh 4 months into rental and they are raising the price 30% It is clean and units have light.

Very impressed with the excellent customer service received from Melissa. She went above and beyond to help me. I really appreciate her. Public Storage you have a great employee.

Good costumer service

Excellent service

Searching for a storage unit I was pleasantly surprised at the great customer service I received from Cheri she was Courteous and friendly. The storage facility is nice and clean just what I was looking for.

Clean safe environment

Clean...

Cherri was so helpful & personable! She helped me get set up very quickly & was a pleasure to work with. The facilities are very clean. 10/10

Love the climate control storage

Michelle was very helpful and she had amazing service very suggestive as far as suggesting to get a covers from a mattresses or suggest boxes she added amazing attitude.

Cheri was very friendly and helpful! Fast friendly service The unit is clean and spacious, love that there is a cart to use for our convenience it worked out perfectly.

Michelle W. at the Ingram Rd location is amazing. She was able to handle our requests and fix some issues with our reservation. We even received a better rate. I really appreciate her willingness to help us during a stressful time and move.

Why does it take 30 min or more to make a payment what a shame I have seen 3 customers leave so far 😒😒

We have been sitting here 38 min now just to make the payment dead line it is 2:16 pm on the 5 of June this is so sad. Ive seen 4 different customers leave and were still here 😒😞😒

Excellent...My first time...Cheri has Excellent Customer Service, and Excellent Patience, and Very informative...💗

Michelle was amazing she really took her time and explained all the details for the storage it was really fast and the service was right on point.Thank you Michelle

Cheri is great. She was very helpful getting me a unit that is easy to access & quickly as well. Highly reccomend.

Cheri was very helpful

Cheri was wonderful and very professional, quick and efficient. Great service!

Cheri was awesome! She helped me with location of a storage and answered all of my questions. Highly recommend this facility as well as Cheri.😁

Very nice and helpful staff

Super easy and fast! Cheri was very helpful and got me into a unit very easily. Great service!

Quick and easy process, great price as well!

They just took over ownership from The Keep. My experience with The Keep was exceptional: coffee available, chairs to sit because the process is not in and out and overall well kept space. Walk in today to resign a rental agreement and there are boxes everywhere displaying prices per box, the chairs are gone (all but one around the corner of the desk) and no coffee (not the biggest deal but a nice touch of course). Everyone had to stand and wait I asked if chairs would be brought back "no" was the response lol I guess it wouldn't be so bad if they had multiple people working the first month until everyone comes and resigns all paperwork. Oh. Also no auto pay discount. Love when big companies take over!!!!

It was very patient and helpful and funny. If any one goes ask for Michelle. She is a great help and I would definitely go again. Thanks Michelle.