Rats got into my storage unit and chewed through a box and ate all the lotion and shampoo that was in there
Waited outside for a whole hour nobody ever came to the door called a few times they never picked up and business hours are intact very bad business.
It's the best storage I've ever had
Today I went to complete my reservation. Barbara was super nice and made the experience 100% easier. She explained everything that needed explaining and also was patient with any questions I might have had. Thank you.
Thank you Ty.
You made a stressful time easier.
Customer service 💯💯
Ty is amazing she was so nice and helped me get a storage quick and easy
I just wanted to leave an appreciation review for Tiesha.
She has been so helpful with managing our issues and getting into a safer storage.
Loved the service Barbra is super polite
She deserves a raise🙏❤️
Beyond excellent service Barbara. aka
Miss V 🤗😋🥰
Cindy and Jeanette were extremely helpful and considerate. Cindy quickly processed all necessary paperwork and at my request enrolled me in Auto-Pay. Jeanette demo’d the requested space and explained facility procedures. I am very pleased with both the facility and the excellent service I received from Cindy and Jeanette. I highly recommend this Public Storage facility.
October 10, 2024
Well things have certainly changed at this facility and I no longer recommend it. I have been renting here for 5 years this month and I am moving as soon as I find a different space. My rent in 2019 was $160 + $15 for insurance coverage monthly. BTW I found out that the “insurance policy” doesn’t cover anything stored in the space. It only covers the facility for any damage that could occur. Anyway 4 months later the rent increased to $185. Then in October 2022 it goes up to $238. Less than a year later in August 2023 it soars up to $433. And this past March 2021 it goes to $491 monthly! Five years and the rent MORE THAN TRIPLES!
Inflation? You’ve got to be kidding!
And to top things off the “facility manager” is never in the office. And she never answers her cell phone. And no matter how many times you leave a message, she doesn’t respond until hours later, using the excuse that she hasn’t checked her messages. I had to call the national office to get a response from her the last time she pulled this excuse.
So beware! The management is not the same as it was 5 years ago. And I don’t know if everyone has their rent jacked up and tripled over a relatively short period of time.
I currently give ZERO STARS and the only recommendation is to find a different place!
Liz was great! She help me with my payment!
Ive never had better customer service sense this place thank you Ty for all the help
Ty was cool and she was so nice 👍🏿👍🏿👍🏿
Tiesha was tremendous help and very courteous
Tiesha is very professional very helpful and very considerate
Ty was very helpful and amazing customer service!
Tiesha is quick and informative! Thank you Ty! Thank you for the sweet welcome!
Great service and informative
Thank you to Tiesha for the amazing service!!❤️
Tie was the absolute best!! Went above and beyond for us, loved being assisted by her ⭐️⭐️⭐️⭐️⭐️
Tiesha was working her magic today!!!! She helped keep me with public storage instead of taking an offer at another location (across the street). It’s such a huge burden lifted from my teacher shoulders!!!
Tiesha was so nice to my wife, gave her the best customer service !!
Tiesha was absolutely amazing. She is so kind and so professional and goes out of her way to meet customers needs thank you so much for everything!
Tiesha is friendly and efficient and very helpful
Tiesha, Awesome fast and friendly :)
Very charming and friendly
Tie had great service better then the other storage unit places very customer friendly.
Barbara was awesome she help me out I think she need a raise.
Tiesha helped me, she was informative & very helpful! someone give that girl a raise!
Just want to say that Ms Tiasha was so professional. She knows exactly what we need. I’m giving her 5 start customer service.
Tiesha was the best PS Rep! She’s so helpful, resourceful and obtaining the additional storage space was a breeze and the easiest piece of my move
Tiesha is so helpful very professional
Ivie helped me A lot she was so informative … she has a great attitude very postive my experience with her was so pleasant
Art and Tie great customer service 😁
Arturo and Tie are so helpful
The two ladies I spoke with today were very helpful and knowledgeable about the layout of the lot as I had trouble finding my storage unit they both were they’re to guide me in the right direction. Thank you both for you’re time.
Iviesha was extremely helpful in getting us set up and all our needs addressed. They were very kind and professional.
Iviesha Are very welcoming and friendly with Great customer service .
Iviesha excellent customer service, amazing joke, and very very welcoming
Ivie and Ty are amazing and have always treated us with professionalism and courtesy excellence. Five stars all the way!
Tiesha was so understanding and fulfilled my needs faster than expected!
Tie was wonderful, efficient and friendly.
Tiesha was very friendly and a great help
Ty was very helpful and polite. I had a very pleasant experience at Public Storage.
Tie fue totalmente amable, me ayudó a ver la mejor opción para mi. Increíble atención al cliente ✨🤩
Ty was awesome 👌 great service
Thank you Ivie for all your help even 10 minutes before closing greatly appreciate you and amazing customer service!!!! 😁
Ty is very helpful to me!
Tie and Ivie are awesome!
Tie and Ivie are AWESOME!
Ty was great!
Speed service!
Easy set up!
She had me running in no time
⭐⭐⭐⭐⭐
Tie has helped me so much !! Saved me from renting a whole new unit to just transferring with no problems and got it done quick and easy. Answer my calls immediately and very nice and friendly and super helpful!!
Ty was amazing! Thanks for the great customer service.
This location is perfect for me and I can already see the security is better than their competitors.
Ty got me squared away the same day I registered. She is amazing. I've been a Manager for 35 years and Ty is the kind of person and employee I would want to hire every single time. Her instructions were clear and concise. She was extremely friendly and knowledgeable.
Thank you Ty and Public storage for a great first experience.
-Daniel
Updated to five stars as when compared to their competitors they do deserve the fifth star. Ty got you that fifth star so treat her well.
Ty is awesome helped me out alot
Tie was very helpful she even gave me water!
Great costumer service all around great experience peitra was able to help us out with all of our questions and worries with a great attitude (:
Trisha very helpful awesome
Tiesha is a great helper solved a problem from a bad experience I had previously the best customer service I've ever had!! Give her a raise!
Tiesha is very helpful went way above and beyond what I was expecting
Charlie was great and very professional
Tiesha is great awesome very helpful
Tiesha was such a great help, found the storage we were looking for right away!! Recommend her !!
Tie was friendly very helpful and kind
Tiesha has spectacular service saved me tons of money helping to rent a space at a different location
Charlie n Ti were excellent helpful n efficient in assisting me with my storage rental!
Tie and Charlie are amazing
Tie and Charlie are so helpful they even gave us cold water in the heat
Tie and Charlie are amazing
Great service
Great hospitality
Very friendly, helpful, and professional.
Charlie was great and very professional highly recommend
Tiesha did a great job goes above and beyond
We worked with Tie who was super friendly, helpful and informative during our first experience with renting a storage unit. She connected us to the app to make it easy to use in the future!
We worked with Tie today and she was very helpful and great customer service
Charlie was very accommodating, personable,professional, and super friendly, he made us renting at Public Storage quick and easy
Donna was awesome! Very helpful!
Ties have is very helpful
Tiesha is very friendly great atmosphere!
Mary Ann gave me great service, and best deal ! Recommended !!!
Tiesha excelente ayuda y explicación. La mejor en su trabajo.
Tiesha was awesome!!! She was excellent.
Tie was great help me and guided me to the right service. Thanks
Tiesha was awesome. I was having trouble locking my unit & she came all the way out to me to help me. Kudos to her
Tiesha the best worker that happened me alot
Tiesha and Charlie are great great service!
Trisha was wonderful, had all the information I needed and was very great at conversation making the process smooth and easy.
Tiesha and Charlie are down to earth professional and honest. We came with intentions to get information and we were not only fully informed of our options but also very generously given a tour.. There's gates with passc codes Very safe walking in and around
Thank you so much for making this move easy and the peace of mind our stuff will be safe
You are appreciated for your time and kimdness
Tiesha and Charlie were exceptional courtesy when we entered the store. Charlie watched the store while Tiesha showed us the different sizes of the units. They were so Courteous,Polite and exceptionally well informed. I felt so exceptionally welcomed.
Warm and Friendly Family Oriented .
Tiesha, was amazing, she definitely made my busy day, turn into a great start. Highly recommended location. Tiesha, customer service was above and beyond my expectations. Knowledge and very friendly.
Tiesha and Charlie are easy to get into contact with very friendly and secure
Tiesha I love her attitude I love her smile she make me feel comfortable give her a raise
Love it and employee are very respectful and work with you if need to make payment's and id feel at ease with having my belongings here.
Tiesha was so helpful… loved her energy and how friendly she was. Almost wanted to be her friend lol
Tiesha is a sweetheart..Very helpful.. I look forward to making my payment just to visit and see her smile, and say hello.
Tiesha is the best!!!! Very helpful and informative..🤗🤗Great energy
Tiesha was wonderful and so helpful. Great customer service.
Tiesha she was quick and did a wonderful job with a tour and renting Us a new space!
Tiesha best ever.. beautiful person.. I'm glad she is who I have to deal with. Very helpful..
Go see Taishia best manager eber!
Tiesha was very professional she always was helpful and she's always making sure we have anything we need very good customer service she always fulfills a customers request when having issues with their unit
Tiesha is awesome and outstanding customer service knocks out of the park!
Tie was excellent! Great customer service with a smile!
Tie was very friendly and helpful as well as professional
Tiesha ..she is very helpful..very nice. She updated all my information.and keys..she waits for you if you are running late..she is awesome.. very nice person to talk to and do business..
Ty was so helpful and friendly today ❤️
The manager Mary Ann is always very helpfull & terrific !!!
Tiesha was wonderful very informative and great personality
Roamed around 4 different locations and finally found a wonderful live rep who helped me tremendously! Thank you Tieshal for being in the right place at the right time and being very helpful with a wonderful attitude!
Tiesa gives excelente servicio A+
Came into public storage and the service was awesome. Thank you Tisha.👍
Tiesha always goes above and beyond and is always helping somebody to find the right unit
Trisha was freaking amazing...go check her out 💜🙏🏾💜
Great storage safe and never had issues with theft or suspicious people wondering around. Tieish I'm sorry if I misspelled your name, has been very helpful and deserves a big pat on the back. Thank you public storage
Tye helped me with pricing on a storage I needed and was very helpful very friendly great service 5 stars 🌟 🤩 ✨️ went above and beyond
Trisha is a wonderful person she is full of positivity and works hard to get these storage units rented out. My experience with her was brilliant she gave me superior service with a smile. She is an amazing young lady. I hope you guys are fully compensating her well she deserves it. I’m her customer service is outstanding I’ll be back I’ve always come here, but I’ve never met her until a few days ago she’s a wonderful asset to your organization. Keep up the good work, Trisha, you’re awesome always Marky Mark and the funky Bunch..
Tiesha is a great worker and real nice she has a nice attitude and she's never rude you can ask for help anytime!
Very good customer service thanks Tiesha
The facility is very clean, and Tiesha was very helpful!
Overall the experience has been good. We had an issue with our unit as well as an issue getting in the gate and Tyesha (may have misspelled her name) dropped what she was doing to help. Thx
Tiesha was amazing.. helped me smoothly
And got me taken care of efficiently effectively and in a timely manner.
Perfect personality awesome sense of humor and professional
Very pleased ..
Thank you
Arturo was great and helpful.
Tracy is awesome! She went above and beyond to help me. I really appreciate her and her customer service skills.
It's amazing how quick these people lock you out of your belongings. Yet they don't mind having a rat-infested storage unit that is broken into all the time. They constantly increase the rent way beyond local prices. If you're just a week late they threaten to sell all your belongings. I would recommend going somewhere else. I have checked around and there are many better storage units with full blown security at a lesser price
Needed a storage last minute and was very greatful to find a great place like this one...great customer service and was helped with all questions being answered and welcoming atmosphere
Rat dropping through out the whole unit anywhere else but here everybody
Jenn went out of her way to help me!
JEN WAS VERY HELPFUL AND POLITE AND WAS VERY GOOD IN EXPLAINING THINGS THAT NEEDED TO KNOW THANK YOU
Huge appreciation to Jenn for staying late and letting us getting a storage unit even though she finished with her work day. Jenn helped us out to pick the unit that perfectly suited our needs, and she did it with such care and warmth. We need more people like Jenn 🧡
Mgr Paul, treats with Joy, Love, like family! Happy to see you every time you're there! Makes you feel welcome at all hours 😄😊🙏
Muy rico el pollo Y muy servicial gracias señorita emily
Rodents presents. Dropping and pee all over items and chewed through bags. And when I mean rodents. I mean the whole floor was covered in droppings. Items were stored for a year.
Thanks so much Miss Dawn!!! Awesome service! Very helpful and nice!
I needed a unit for all of my belongings, so I went to this place and I was not disappointed with the service. I got help from Zuri, and let me just say that she was the kindest person ever!. I had a few questions as I was filling out the form in order to rent a unit, and she was very helfpul and patient. I highly recomment this place. :)
I'm so grateful for the service and assistance all this would never had been done if was nt for all of you at this store. I appreciate everything Thanks Zuri your awesome!
Rodents ate through half of my stuff do not store anything that might be of value.
The representative was very helpful and friendly. She explained everything and with patience
Excellent service. Angela was extremely helpful.
The lady that helped me was very nice and helpful so I know I will always go to public storage.
Downsized from a large unit to a medium sized one. Left Public Storage on Fred Rd with a smile on my face, thanks to (gonna be there for a Texas minute) property manager Angela.
Y'all stop by now, ya hear.
Public Storage is my favorite place to keep my belongings safe and secure. The staff and the employees are the best!
One call and done. Appreciate the time my representative gave me. She located an affordable unit and reviewed everything with me. Just as she said, text and email were sent as promised. Thank you so much for taking great care of us.
My husband went to the facility to complete everything and said everything thing was handled very professionally. Which he fully appreciates. Will use Public Storage again.
Angela was a great, she has amazing customer service skills and was able to answer any questions I had.
All great places good staff they were all very helpful inreagrds to my storage needs.
Liz is an awesome professional employee the place is very well keeped up and real friendly