Public Storage Self-Storage Units at 14815 Jones Maltsberger Road, San Antonio, TX

Adriana is super helpful

Adriana helped me install the app and it’s so easy and fast

Gabby is such a wonderful manager helped me understand my bill i promised I would give her a review and here it is, such a wonderful person

Thank you Gabby Garza for the BEST experience I've had with Public Storage! You were so helpful from my first call to your location until the unit was rented. Friendly, professional, thorough and efficient and you answered all my concerns.

Gabby is awesome and always willing to help

Always willing to stay when nessary.....

I had an issue with my account. Alex listened and understood the issue, then went out of his way to resolve my concern. I appreciate his attention and effort.

What to say! Well I'll start with Gabby, she was so amazing and so helpful in every way! And her manager was also kind. Gabby needs a raise! She is the biggest reason I went with y'all for my storage needs! And the awesome promotional y'all had going!

So my husband and i just moved to san antonio and we needed storage immediately and we came to public storage for information on a unit,gabby, the associate who helped us and went above and beyond with what i was looking for!!! Update on public storage gabby is still an amazing property manager. Any question my husband and I have always answered best place ever Another Update gabby is an amazing person by far this the best public storage in San Antonio thank you gabby 3rd update gabby is so awesome person if I have any questions about my unit she will gladly answer and give me more information and a bigger unit that we might move too

Max was very helpful and took his time to help me with my spaces

My items have been in public storage since January of 2021. I recently moved my belongings out and Max has been so very helpful throughout my stay. I commend him for the professional and helpful assistance he has provided. Thank you Sir.

Adriana is very courteous informative and very professional 10 stars

Max was amazing great

Max assisted with my move in and it went smooth and easy . Thank You Max!

Just rented my very first storage unit today and Max could not have been more helpful! He gave me a great orientation to the property and the self-storage process, and was so kind and welcoming. Seems like a great, secure location, with so many units that have excellent access. Public Storage is lucky to have an amazing employee like Max!

Want to give a special thank you to Max for helping us and aiding us in making sure we had everything we needed. He was super knowledgeable and made sure he went over all the storage and property rules. He took time to make sure we had everything we need for our moving day and even checked the storage unit we rented out with us! Highly recommend this place!

10 stars for the awesome service with gabby

Very professional and helpful staff

Great staff, clean place

Adriana a professional young lady extremely stratified with her service, will recommend this storage facility

Maria exceptional kind and patient. Helped me get my unit

Max was awesome. Very professional. A pleasure to work with

Adriana helped me with the rental and was WONDERFUL, VERY KNOWLEDGEABLE, KIND AND VERY HELPFUL.

Gabby is amazing and very happy person to work with 10/10 here

Talked to Gabby too and she is a spunky kinda gal what wonderful employees public storage has. Went to the wrong location but she guided me to the right location

The place is good, clean, and the staff cares about their customers, I had a concern and they immediately addressed it. Thank you Holly.

Five-Star Storage Sensation! I couldn't be happier with my experience at Public Storage. From the moment I stepped foot on the property, I was impressed by the cleanliness and well-maintained facilities. The unit I rented was clean, secure, and the perfect size for my needs. Morgana was incredibly helpful and friendly, making the entire rental process a breeze. I felt confident that my belongings were safe and secure at all times. I highly recommend this storage facility to anyone looking for a reliable and convenient place to store their items. A++!

Great service. Gabby always friendly and answers any questions. Thumbs up.

amazing

My wife and I where looking around for a storage unit and thanks to miss Gabrianna for the amazing experience she answered all our questions and even show us the difference size of unit she had. If I could leave a 10 star I would thanks u miss Gabrianna ❤️

Asked gabby questions and she was super helpful amazing service

Went in and was helped by Gabby. She was so knowledgeable and was more than happy to show me a unit. Thank you!

Morgana was extremely helpful, she took care of us

morgana is very helpful and kewl

met with gabby before she went to the office and she guided me on the stuff i needed to do

I’m so impressed with Gabby! On multiple occasions I have come to her with an “insurmountable storage” need. She always finds a good solution. Great service! Great attitude. She’s an asset to all of her customers!

Zero stars. Within about a year and a half rent for a 5x5 went from $21 to $35 to $40 then to $46. The same unit is currently listed at this location and others for $21-$25. I guess the longer you stay the more you get screwed over. Nice way to treat your customers.

Max was very helpful and so kind he did a great job

I was in here Monday and was helped by a miss thelma. She was great super funny and really sweet. Great job Thelma! Thanks for helping. God bless.

Max , has been a real help and a pleasure to talk to. .. Very helpful as well... send this dude to Cali....

Max was super helpful, efficient…. and patient! He helped me secure a great storage unit. Thanks Max!

Max gave me all the information, He was a streamers helpful

Max was very helpful! Great service, very friendly!

Please update your hours Online as you are not available during regular office hours over the phone or in person at the office.

Jennifee is good service, she awesome to served clearly.

Staff is extremely helpful and excellent service.

Jennifer M provided excellence service for showing me the various sizes and rented me the right size of storage space afterwards. It was fast and smooth and made my move in easy. Thank you!!

Absolutely love Gabby and all the staff here. They take good care of this place and are always so friendly and helpful!

Jen (just jen) very friendly! :)

Went to ask for a unit information for my daughter and gabby was super informative and helpful

gabby is a great worker, she has a good personality, and was wonderful help.

Gabby was the greatest! Friendly and above and beyond customer service!!

Gabby was so awesome! She was very sweet and helped me with everything that I needed, and she was very knowledgeable about everything!

Adriana helped me rent a unit while I was driving from thousand oaks to Jones she is a respectful manager

Gabby is certainly amazing person

Gabbbyy is the best!! Answered all my questions and we even got to talking a little about life and she was the nicest!! And talk about going the extra mile; when she saw me on the cameras lost trying to find my unit, she gave me a call and guided me until I found it. Truly got more than i expected when renting a storage. Thank you Gaby!!

Gabby was absolutely amazing went to see a couple of units and the property was nice and well maintained

We came in today as a walk in. Andrew and Cameron helped assist me with my questions. This is my 2nd time renting at this location. Gabby helped explain how to use the app. Thank you guys for helping. Definitely recommend this location.

Gabby was great even her two assistants Andrew and Kim

Monica, what great customer service. she came out in the rain to get my credit card and brought me the boxes. It was so helpful since I am handicap

Monica at the front desk was a tremendous help! Very sweet and knowledgeable. Thanks to her and the other associate I dealt with prior, I'll definitely be recommending public storage to anyone needing a space in the future and I'll continue to give Public Storage my business thanks to them. Thank you again, Monica, for the wonderful customer service.

Gabby was amazing, she went out of her way to help with my account that was all the way in Dallas. She put me first and made sure that I was taken care of and I didn’t even rent from her exact location and she truly cares about the company reputation.

Came in with the wife today and was pleased with the service provided

Came into the store with my husband today to plan the moving of my late fathers items, and they were very understanding, helpful and respectful and gave me a tour. Answered all my questions, Jennifer, Gabby and Bella will definitely be getting my business!!

Miss Gabby was very helpful in answering my questions for when my nephew arrives. She gave me all the needed imformation without sounding robotic or annoyed with my millions of questions. Will come back for sure to this location. the 2 ladies there was so sweet and respectful. Everyone was so welcoming and it smelt so nice and looked clean and neat.

Gabby is very knowledgeable and friendly.

Adriana was absolutely amazing!! My husband and I needed a small storage and and she helped us pick out the perfect sized unit. Adriana was exceptionally professional and super friendly. The process was efficient and super easy. Thank you, Adriana!

Adriana was great and very well informed! She was very knowledgeable and helped us greatly in choosing a unit! Would recommend this storage unit to anybody!

Adriana was quick and responsive with getting my unit and locks replaced! This location has the answers you need and waste no time!

My, how things have changed! And not for the best. My prior 5-star review (see below) was written after a very satisfactory experience with the manager of this location at the time, named Michelle. Well, we had the occasion to rent storage again when a job opportunity came up in Atlanta, and so of course we went back to Public Storage. Michelle signed us up for a space that was perfect for our relocation needs, and soon the move began. Literally one week after securing our space, and with packing underway, the location went under new ownership and Michelle was fired. We were not notified of the change, which normally wouldn’t be a concern, except for one small detail: they didn’t hire anyone to replace her, and the key to our unit, which was supposed to be picked up the day we moved in, was sitting in a locked office with no one available to retrieve it. It took several hours to locate the new owner and to make arrangements to open the office to secure our keys for the unit we had rented. Those hours added up and caused us to incur additional hours with our movers and those additional moving expenses were denied reimbursement. The new owner simply did not care enough to staff the office, and we were LITERALLY locked out. With all our belongings completely boxed and waiting to be loaded into the space, we had no option but to wait. Finally, to add insult to injury, our rates were jacked up 2 times in less than 1.5 years, each time by more than 20%. By the time we moved everything out last month, we were paying over $500 per month for an un-air conditioned space. Our rent, which had started at just over $300 per month, went briefly to $425, and ended up at $523 per month in the span of just 16 months, and worse, because we were relocated to Atlanta, we had no choice but to pay. Appeals and requests for information on the ‘appraisal’ process went unanswered. We did get a one-month reprieve on the last hike, but it kicked in with no explanation provided. There are much better locations, I’m sure, and much better prices as well, but I will NEVER use Public Storage again. A VERY dissatisfied customer. If I could give zero stars, I would. __________ Prior review: My wife and I downsized last year and had to make storage arrangements while we did some remodeling and constructed a shop. In the midst of that, we also had to make arrangements for my father-in-law's move to a care facility. Needless to say, it was important to us that we have a solution that was flexible and could accommodate a lot of changes. I've had the opportunity to use storage facilities before, but none were better staffed than this one. I really appreciated Michelle's help and how easy it was to get signed up and moved in. The other staff were friendly and attentive as well. I got to meet them during several visits to rearrange things as we got our new home organized. In all, it was a great solution - safe and secure, everything's back with us now, and check out was super easy. If I have to use a storage facility again, this will be the one! Thanks!

Gabby is great she's the manager who helped me she's so friendly and great customer service

I went in today to get a unit and the manager Gaby Garza went above and beyond for me. She truly made it a great experience and I would definitely recommend this place to anyone in search for a storage unit. Thanks a lot Gaby!

had a wonderful experience thanks to a very lovely worker there her name is Gaby she answer all my questions I had and place was very clean going to recommend family and friend to come here

Gabby Garza is the best manager Iv ever had. So glad I have stayed with y’all She works with me with anything Iv ever had Love her. Please make she she stays her please. Thank you. Matthew M.

Ms.Gabby is really professional and took her time to explain everything. Excellent service, and made my day so much easier.

Gabby is awesome! Excellent customer service and she is extremely helpful.

Awesome. So Friendly and honest. Clean and accessible!

Sale person Gabrianna was a great help by tell me all that I needed to know about your facility .