If anyone is in need of a storage facility I highly recommend Location I 35 and Thousand Oaks frontage rd. The staff is friendly and helpful. Deanna helped me with any concerns and questions I had. Thanks for your help Deanna. Entry and exit is a breeze with the public storage app very helpful facility.
See Deanna, she made renting easy 🤩 this is my second go around will be back
I needed a small storage space and was told prior that I had to make an appt to view a storage unit closest to me. Did I hear that correctly? An appt to view a storage unit...I decided to drive to the next closest Public Storage which was Thousand Oaks/IH35. I was so glad to see that this location had a manager available, that was Erica. I really can't thank Erica enough for actually taking her time and not only showing the possible units that would fit my needs, but giving me a breakdown of all costs, full disclosure without any hidden fees. When I realized she was the only employee working, I thought this young lady deserves more than a raise. Erica went above and beyond all my expectations, and even helped me with understanding the app as well as how the gate works with the app. If corporate doesn't realize what a treasure they have in Erica, and how much of an asset she is to the company, don't worry young lady, if you ever need a job, you can come work for me. I'm serious my door is always open if you need employment, thank you again Erica, you made my cloudy day a lil brighter
Deanna at Public storage was awesome – got me all set up with a storage unit big enough for all my stuff, and got it all squared away in less than 30 minutes. Thank you!
They did exactly what I needed them to do and stored my belongings. However, the increase in prices over time is astronomical!!!
Deanna made my move in super easy and stress free. Upon arrival she welcomed me with a smile and standing welcoming me in. The process went really easy as I had made the reservation the day before. She also went over the entire lease with me so I fully understood the terms and conditions. She took me to my unit and made sure I was satisfied. She went above and beyond offering supplies I may need and although I didn't need any I appreciated that. All in all she exceeded my expectations. I recommend this public storage to anyone looking to store. Thanks again !! Update: once again Deanna was amazing and verified everything when I called to get prices on storage since I may be moving again!! She nailed it - if I have to get another unit I will be sure to get it through her ❤️
Deanna was so helpful and professional. I would refer anyone to this location!!!!! She is amazing!!!!!! 5 stars all around. Thank you so much!!!!! Love it here🥰 get with her.
Great storage place reasonable prices would recommend 10 out 10
First off!
DeAnna was actually inside and the door was unlocked so props on that!
I have a brain injury and she helped answer all my questions
She super friendly and takes the time to get the best rate deciding between there specials..
I know exactly where I'm coming back
DeAnna did a fabulous job walking me through the entire process. She was professional, friendly, and funny! She's a definite asset to the company 😁
Deanna and Stephe are awesome, going above and beyond with consistent customer service.
Jessica Galvan was very professional and helpful. Was very knowledgeable! Property looked clean...
Thank you Jessica
The location is conveniently off the highway, the grounds are clean, but most importantly the customer service was spectacular. Miss DeAnna was very very polite, extremely helpful, and went out of her way to make the process easy and painfree. I am disabled and she made sure that I was able to view the unit prior without having to spend a bunch of time on my feet. She was very considerate very polite and very friendly. If I could give more than five stars I would. For the record this is a 10 star review. If you're going to rent a storage unit this is the place !!!!!!
AMAZING!!! Deanna Helped me out,
Great customer service, very informative and answered all questions
Manager is very disrespectful. I'm supposed to have a climate controlled unit, it's not climate controlled at all. The ceiling is falling down in the unit and in the hall way... Absolutely horrible!
Update: since writing this review I have since been notified that they're terminating my rental agreement. I got kicked out for no reason. Don't waist your money here!!!
This is my second 1 star review. After your first paid month they will raise the prices of your unit and it's too late to move all your stuff out. The hottest months of the year. Rent went from 133$ to 233$ with taxes. This is ridiculous!!!!! 😡😤🤬
I like how public storage holds all my stuff and Jessica is a great helper this is the best place to keep your storage thank you Jessica for all the help .
This is for Deanna!!
I’ve rented here for almost five years and she is the most on-top-of-it rental manager I’ve ever worked with.
She makes sure everything is safe AND she makes sure we are aware of any changes or issues month-to-month. And she does it all in person.
She should own this place!
**in person meaning: direct phone calls, and a human answers the phone!
I am impressed with this Public Storage location. *Both Deanna & Kathy have been kind, very professional & helpful when I ran into some odd online obstacles.
As a TX Vet, we appreciate good, honest businesses and understanding, when we have our "slow & challenging days."
**Thanks again, Ladies, for your candor & assistance!! ;)))
DeAnna is awesome...she always gives top notch service! Very helpful, knowledgeable and always professional! Thanks so much....love using this location!
Ms Cathy helped me so much finding helpful needs for my storage thank you Ms Cathy give her a Raise 100 ⭐⭐⭐⭐⭐
Deanna was amazing! Very helpful! ❤️
Deanna and Jessica = super friendly fast and efficient! Made everything easy for a newbie like me.
Thx to Ms DeAnna and Brianna helping us!!! We are very Campers!!!👍🏼
Michelle was great I give her AAA plus rating great customer services above and beyond De Anna helped me a lot getting the right storage and has provided great customer service
In the past I recommended this place but I rented a storage facility in on February 27th and February 29th I went back and told them I don't need it I never went through the gates put anything in it I was paid up through April cost me $74 and they would not refund me one dime I wouldn't recommend this place at all
Kristie explained everything well and quickly. I recommend this place.
Mrs. DeAnna, is fantastic. I am a straight shooter and she shot straight with me. We talked on the phone yesterday when she noticed that my trailer was not in the slot and that I had not been logged in is coming to get it. She was checking to make sure that it had not been stolen. that is an amazing customer service. Not only does she call my phone and leave a voicemail, but she also called my emergency contact person to verify my whereabouts as well and my items whereabouts. Talk about above and beyond. Then when I came in today in order to change my parking location for my trailer. She made it seamless. She is who I like working with, the kind of people that don’t give me a lot of sugarcoat. Give me my options and let me decide. I will continue to be a Public Storage user simply because of her.
Wish they had later hours to fit my schedule other than that it's great
This was originally a 1 star review. The manager was so sweet, upfront and apologized for the mix up that happened. I couldn’t keep my review a 1 star I definitely had to change it! The office staff is amazing, just the answering service sucks.
Everything was done online. My unit was ready and came with a lock. Gates can be controlled via the Public Storage app with Bluetooth.
Needed storage at the last minute, I got there 15 min before closing was helped immediately by De Anna she was very helpful explained everything and I got first month for $1 with no term I can go when I want. It's gated clean and well lit, definatly recommend them.
Love the hours and always clean.
Mrs. Deanna did it again made my experience here wonderful to work with! Love her willingness to help her customers always does it with grace and respect. Highly Recommend this location.
After moving all your stuff in, they will raise their "special rates" that brought you to them in the first place. 👎
Had a great Experince. The manager Deeana was helpful and professional.
I have been in my unit for right at a year now and have never missed a payment. My credit card that I have on file was hacked which caused me to miss my storage payment. I received a personal call from Deanna who manages the Windcrest location to notify me my payment did not go through. She stayed on the phone with me to help me set up an account and make my payment on line as well as put in a request to wave my late fee. She was very friendly, helpful and professional. I give her and the facility a 5star rating 👍
Management very helpful, if there's any issues.
Staff was more than happy to assist in any issues promptly.
My experience at renting my Mini Storage here was very pleasant Deanna was very thorough helpful in doing her job well and with joy yes I appreciate the smooth operation of moving and relocating my life I recommend this facility for anyone thank you so much
DeAnna was amazing! So helpful!
I love this place, I just wish I could access the gates at any time instead of only between the hours 6am-9pm
Muy buen lugar para guardar cosas.
Always great customer service!
Public Storage is definitely a great place to store your items. Great location and great CUSTOMER SERVICE provided by Miss Deanna. She was a pleasure to deal with.☺️
Been a customer for a couple of years+, never been on Autopay, by choice. Went online to pay my bill a day late and found out that my account was current due to AutoPay. Went through customer service rep, we danced around, got transferred to “supervisor and when I told her I’d never authorized AutoPay she told me it had been authorized online. Apparently I’ve been hacked since it wasn’t me who made the online change to my account. PS is a big outfit, this kind of illegal misconduct is not what I expected from a national company. There’s nothing I can do, and they know it, just take the inane lip service and find a new facility!
Renters Beware-Once you’re in with them they have ability to do pretty much what they want!
Find alternative storage facility, even though too many are pretty cheesy!
Great location, easy access off i35, clean and safe. DeAnna (manager) is Phenomenal; Friendly, Knowledgeable and an absolute Professional. I highly recommend using this Public Storage.
Would highly recommend this location. Deanna answered any and all questions we had. She was patient and provided excellent service!
Deanna is absolutely amazing! I believe that anyone that needs storage should come here! She bent over backwards to accommodate me, truly above and beyond! I’d say she not only parted the Red Sea for me, but I’d swear that I saw her actually walk on water beforehand! 😂 Seriously though, she gave me the most exemplary customer service ever! Public Storage and Deanna are the place and person to go to!
Great place and great management.
DeAnna was a delete to get all my storages needs met, went worry free, thank you for your patience
DeAnna was fantastic! I have been seeking a storage unit for over 2 months now in anticipation for my move and because of DeAnna, I found the perfect unit and singed a year lease with automatic renewal! DeAnna was friendly, took the time to show me the unit, educated me on unit humidity and how to take care of my items in storage units, and ensured I was setup for success! I highly recommend this storage unit for its location but most definitely because of DeAnna!!!
Thank you soo very much DeAnna for helping me on a Sunday!
Awesome people, thank you for everything!!
DeAnna was AWESOME getting us set up with our unit!!
Rental was quick and friendly..
DeAnna answered all of my questions and went above and beyond to make sure we got exactly the unit we needed. Will use this location for all my future needs for sure!
DeAnna and Cara were very helpful and informative about the storage space that I decided to rent for today! Great service and would definitely recommend.
DeAnna provide excellent customer service. I wish all place I go I have people like her helping me.
I couldn't be happier. All automatic. Down load the app, rent the space, go use it. No people involved. Clean and well maintained. One thing, only 6a-9p access. 24hr would be better but I can live with it. 😁 Definitely would recommend this business.
Brandnew Camper Stolen from this location and the Video Suvelience cameras are not good enough to catch thieves or their vehicle license plates...also the gates take to long to close behind you...
Bruce has wonderful customer service and is so nice! We love working with people that have such great customer service experience!
Been using this exact location for a few years off and on they are great! Mrs.Deanna and Rita are awesome n so helpful also have great customer service made my process quick n easy!
Great customer service. Loved how fast DeAnna got me in and out. Thank you!!
Kudos to Sara, very professional and treats customers like family!
Front desk always there to help and very polite.
Richard Pena
DeAnna and Sara were awesome!! Very helpful they got me set up and ready to go in a timely manner! I will definitely recommend these guys to anybody who needs some extra space.
The site manager is simply awesome
Chris was really helpful and professional!
Excellent service and great staff. DeAnna and Chris were extremely helpful and very professional!! I highly recommend.
Bruce was extremely helpful and gave us all possibilities to get the storage we needed. It was quick and efficient and couldn’t have asked for a better experience. Thank you so much!
Bruce did an awesome job guiding us through choosing the best space for us
10/10!! Deanna went above and beyond and made the process of getting a storage unit smooth and easy. She was very attentive and great customer service! I will definitely be recommending to any friends or family in need of a storage unit. Thank you Deanna for all of your help!
I just had a wonderful experience opening a storage with Brandon. He was very professional and very kind, full of information and the do's and don'ts of a storage unit. I would highly recommend you give him a raise thank you for your time
Above and beyond, very professional and compassionate. Thank you DeAnna for everything that you do!
Excellent service and great staff. DeAnna is extremely helpful!! Always come here for knowledgeable service.
DeAnna helped me out RIGHT at closing. I would've been really stuck in a tough spot had she not helped me. She was friendly, helpful, and awesome. Def recommend!
Manager Bruce was awesome getting me information and helping me with my needs right away! Awesome customer service we will be back again 😀
Deanna is wonderful! She is extremely helpful and goes out of her way to make it easy for your to get the storage unit. I highly recommend this public storage location, they go above and beyond !!
My car was damaged by trailer parked in the stall next to mine. The District Manager, Mark Taggart TOLD me he filed a police report, which would have allowed me to file a claim against the party who caused $1400 in damage to my car. He LIED - he did not. The timeframe to file a police report regarding an accident is 10 days. I was out of town, but I could have arranged someone to do it for me, but I believed him. Deanna KNEW all of this, but didn't say a word. If you think that location is SAFE for ANYTHING, think again. They will NOT have your back.
DeAnna was very helpful!!!
Deanna was very helpful in answering all of my questions regarding my statement and was able to request a $15 credit for me. There is a lot of competition out there with a storage facility on every corner, but due to Deanna's friendly and helpful personality I choose Public Storage!!!
Clean, clean, clean! Staff here is stable and they look out for your unit. Kind and reliable. Thank you!!
all employees are very helpful, and units are very clean.
Excellent customer service and they were real friendly and watch over the facility and you Belongings as if they were their own.
Excellent customer service and real freindly
Ms.Deanna was very nice, great costumer service and really informative about everything. I highly recommend this public storage if you’re in this area!!
DeAnna was exceptional. Loved her customer service —A+++
Great customer service. Just be prepared to buy their lock !
Horrible. One camera...for the entire large property. The extra one has to pay for insurance...a joke. They expect a receipt available for any and all items. Beware the crews with vans..who ride the property shopping.