Public Storage Self-Storage Units at 10652 N Interstate Highway 35, San Antonio, TX

Deanna is absolutely amazing! I believe that anyone that needs storage should come here! She bent over backwards to accommodate me, truly above and beyond! I’d say she not only parted the Red Sea for me, but I’d swear that I saw her actually walk on water beforehand! 😂 Seriously though, she gave me the most exemplary customer service ever! Public Storage and Deanna are the place and person to go to!

Great place and great management.

DeAnna was a delete to get all my storages needs met, went worry free, thank you for your patience

DeAnna was fantastic! I have been seeking a storage unit for over 2 months now in anticipation for my move and because of DeAnna, I found the perfect unit and singed a year lease with automatic renewal! DeAnna was friendly, took the time to show me the unit, educated me on unit humidity and how to take care of my items in storage units, and ensured I was setup for success! I highly recommend this storage unit for its location but most definitely because of DeAnna!!! Thank you soo very much DeAnna for helping me on a Sunday!

Awesome people, thank you for everything!!

DeAnna was awesome...

I got best service!!!!!

Great experience!

DeAnna was AWESOME getting us set up with our unit!!

Rental was quick and friendly..

DeAnna answered all of my questions and went above and beyond to make sure we got exactly the unit we needed. Will use this location for all my future needs for sure!

DeAnna and Cara were very helpful and informative about the storage space that I decided to rent for today! Great service and would definitely recommend.

DeAnna provide excellent customer service. I wish all place I go I have people like her helping me.

Deanna made my move in super easy and stress free. Upon arrival she welcomed me with a smile and standing welcoming me in. The process went really easy as I had made the reservation the day before. She also went over the entire lease with me so I fully understood the terms and conditions. She took me to my unit and made sure I was satisfied. She went above and beyond offering supplies I may need and although I didn't need any I appreciated that. All in all she exceeded my expectations. I recommend this public storage to anyone looking to store. Thanks again !!

I couldn't be happier. All automatic. Down load the app, rent the space, go use it. No people involved. Clean and well maintained. One thing, only 6a-9p access. 24hr would be better but I can live with it. 😁 Definitely would recommend this business.

- office staff, policies

Brandnew Camper Stolen from this location and the Video Suvelience cameras are not good enough to catch thieves or their vehicle license plates...also the gates take to long to close behind you...

Bruce has wonderful customer service and is so nice! We love working with people that have such great customer service experience!

Been using this exact location for a few years off and on they are great! Mrs.Deanna and Rita are awesome n so helpful also have great customer service made my process quick n easy!

Great customer service. Loved how fast DeAnna got me in and out. Thank you!!

Kudos to Sara, very professional and treats customers like family! Front desk always there to help and very polite. Richard Pena

DeAnna and Sara were awesome!! Very helpful they got me set up and ready to go in a timely manner! I will definitely recommend these guys to anybody who needs some extra space.

The site manager is simply awesome

Chris was really helpful and professional!

Excellent service and great staff. DeAnna and Chris were extremely helpful and very professional!! I highly recommend.

Bruce was extremely helpful and gave us all possibilities to get the storage we needed. It was quick and efficient and couldn’t have asked for a better experience. Thank you so much!

Bruce did an awesome job guiding us through choosing the best space for us

I had a few questions about the rates with public storage. So I decided to call to see what they were. Deanna was very professional and knowledgeable about my inquiries. She took the time to provide me with all the information I needed. She made me feel very comfortable about leaving my personal items with public storage. Thank you so much for everything. I’m very excited to make this move.

10/10!! Deanna went above and beyond and made the process of getting a storage unit smooth and easy. She was very attentive and great customer service! I will definitely be recommending to any friends or family in need of a storage unit. Thank you Deanna for all of your help!

DeAnna deserves 6 stars!

I just had a wonderful experience opening a storage with Brandon. He was very professional and very kind, full of information and the do's and don'ts of a storage unit. I would highly recommend you give him a raise thank you for your time

Above and beyond, very professional and compassionate. Thank you DeAnna for everything that you do!

Excellent service and great staff. DeAnna is extremely helpful!! Always come here for knowledgeable service.

Deanna was so helpful and professional. I would refer anyone to this location!!!!! She is amazing!!!!!! 5 stars all around. Thank you so much

DeAnna helped me out RIGHT at closing. I would've been really stuck in a tough spot had she not helped me. She was friendly, helpful, and awesome. Def recommend!

Manager Bruce was awesome getting me information and helping me with my needs right away! Awesome customer service we will be back again 😀

Awesome

Deanna is wonderful! She is extremely helpful and goes out of her way to make it easy for your to get the storage unit. I highly recommend this public storage location, they go above and beyond !!

My car was damaged by trailer parked in the stall next to mine. The District Manager, Mark Taggart TOLD me he filed a police report, which would have allowed me to file a claim against the party who caused $1400 in damage to my car. He LIED - he did not. The timeframe to file a police report regarding an accident is 10 days. I was out of town, but I could have arranged someone to do it for me, but I believed him. Deanna KNEW all of this, but didn't say a word. If you think that location is SAFE for ANYTHING, think again. They will NOT have your back.

DeAnna was very helpful!!!

Deanna was very helpful in answering all of my questions regarding my statement and was able to request a $15 credit for me. There is a lot of competition out there with a storage facility on every corner, but due to Deanna's friendly and helpful personality I choose Public Storage!!!

Clean, clean, clean! Staff here is stable and they look out for your unit. Kind and reliable. Thank you!!

all employees are very helpful, and units are very clean.

Excellent customer service and real freindly

Excellent customer service and they were real friendly and watch over the facility and you Belongings as if they were their own.

Ms.Deanna was very nice, great costumer service and really informative about everything. I highly recommend this public storage if you’re in this area!!

I have been in my unit for right at a year now and have never missed a payment. My credit card that I have on file was hacked which caused me to miss my storage payment. I received a personal call from Deanna who manages the Windcrest location to notify me my payment did not go through. She stayed on the phone with me to help me.set up an account and make my payment on line as well as put in a request to wave my late fee. She was very friendly, helpful and professional. I give her and the facility a 5star rating 👍

DeAnna was exceptional. Loved her customer service —A+++

Great customer service. Just be prepared to buy their lock !

Great customer service

Horrible. One camera...for the entire large property. The extra one has to pay for insurance...a joke. They expect a receipt available for any and all items. Beware the crews with vans..who ride the property shopping.

This public storage gave me the best customer service! I was in a little hurry trying to find storage for a little bit and DeAnna helped me perfectly and helped save money for my new apartment as well thanks ❤️

Very helpful .helped my family in time of need

DeAnna and Teresa are exceptional employees. Very friendly and helpful. Property was clean and secure. I will be renting a unit from here.

DeAnna is absolutely amazing. From the time we made the first call to the day of our move in, she definitely help us in everything she could. DeAnna has excellent customer service, great disposition in helping customers and great attitude doing her job. If you looking to rent a storage space; This Is the place you won’t be disappointed. Office space very clean and storage room just on point. And more than anything, when you are on the most need having a person who call you and follow up to,until the minute you were able to take care your problem, is just a wow. !!!!People that type of service is priceless. I hope this can help many of us. Be bless.

DeAnna is an excellent and professional property manager that puts her tenants at a level of priority like no other. She has always been able to help me, as well as have an answer for any question I have. Having many units since 2013 at this location, I can say she is the best since all of these years. The property has leveled up, and so has the property manager. 10/10!

The best service ever.......Super friendly ...

Strait forward good prices. Just wish it was 24/7 gate locks at 9pm.

Wonderful place Deanna was awesome. She hooked us up. Place clean and very well managed. Thank you again Deanna your the greatest.

Great service

We relocated from CA to TX and DeAnna was very helpful facilitating our storage needs. She was friendly, easy to get a hold of and we had a positive experience.

Great customer Service. Deanna Very knowledgeable And Considerate ... WOW HEART FELT..

Storing my RV here easy in and out and Deanna was a delight!

The site manager, DeAnn, is a doll. She is diligent with the safety and care of our property. She is always there when you need her with a smiling face and a welcoming attitude. I would recommend this public storage to anyone looking for a safe place for your treasured items.

DeAnn was very professional, customer oriented. Made the rental process quickly and efficiently.

Very nice staff Courteous and Helpful very well maintained property.

DeAnna is a delight to work with. It is so refreshing to have someone that is so helpful and knowledgeable!

Moved back into state recently and Joaquin was extremely helpful in getting us into a unit and making sure we were comfortable. Even looked into units at other locations. Awesome service thanks again.

I spoke with Deana, and she made experience great. She helped me transfer my unit to a larger size and made the experience easy and painless for me.

Very great customer service… Wendy was amazing had a small problem and she fixed it and made my day all at the same time

Back in 2012 I stored my 19 foot car hauler trailer. I used it a few times. In 2016 I went to use it and it was gone, stolen. When I stored it the sales pitch was 'we have cameras.' When I filed the police report 'the camera view was not available.' I do not recommend storing any trailers at this facility.

Had a few issues with my unit, but the staff worked very hard to fix the problem. All of the staff are friendly and helpful. Thanks so much.

Tracy was awesome today! Help out with everything I needed! Friendly service!

Tracy Was Very Helpful! Thank you!!

Love this place and reasonable rates.

Tracey was wonderful, the best manager i ever meet, she makes you feel comfortable and safety.

First time storage unit renter here - Public Storage & Liz made the renting process go very smoothly! I love that there's an app that I can open the gate with! Very helpful!

This is an amazing public storage location, Lissette is always extremely friendly and helpful with all of our storage needs. She’s honestly one of the main reasons we keep our 13 units at the location. Not to mention competitive prices!

I like to post reviews and especially the good ones. I have not seen better storage place with such great help and customer service. The office ladies are amazing, always there to help. So far awesome experience and very much recommend to rent here.

It started with a phone call. Manny the manager at the time was responsive and answered my 101 questions. I needed a storage facility that could accommodate a large moving tractor trailer to access the storage unit. The price was also reasonable and the phone app to access the gate was efficient. I would recommend this storage facility to my home buyers/sellers who need to storage their items. #RealtorNicola #PublicStorage #SanAntonioTX

Came here after looking at other storages , Jasmin was very helpful and had lots of information to offer me about the facility . Great customer service all around.

Customer service was excellent. Reserved a unit online and Manny called soon after to welcome me to the facility. He offered to help over the phone with the online process and answer any questions I had. They give you the option to come to the office to do the paperwork.. OR you could do all of the paper work online. I was at work at the time, so i went with the Contactless Rental process. Super simple! and, they leave a key and lock inside your unit for your convenience. It’s refundable don’t worry, but make sure to bring your own cylinder lock. Thanks again Manny for the awesome work!

I went here after looking at many facilities, and this was my last stop. Manny assisted my fiance and I through the process. He was very professional and courteous. He answered all our questions and recommended a unit perfect for our needs. After going to different facilities and speaking with different people,,,Manny was hands down the reason I chose this facility. He turned our bad day to a pleasant experience. Sometimes it's just a warm greeting, smile and great attitude that make all the difference. I will definitely recommend this location to anyone needing a storage unit. Thanks again Manny.:)

Safe n secure spot thanksManny for keepin it clean

Manny the new manager very helpful and the units are very clean and secure

Manny gave me an excellent service 👍👍👍👍

Excellent service Manny gave me 👍👍👍

Jasmin was amazing

Manny out here at public storage is a great employee y’all ever need a storage unit come give him a shout

Manny thanks 👍

Manny was very helpful! Great customer service!! Went out of his way to make it easy & awesome for my husband and I to rent a unit. Highly recommend.

Manny is great

Manny thanking for taking the time

I’ve never had a bad experience. They’ve always had great customer service. I’ve been renting for 18months with no problems!

Place has super easy access and clean! They really take pride in their business!

This us a great place. The people are super nice and helpful. The place is clean easy to get in and out of. Prices are really good . When I need a storage unit again I will be going here again

Very friendly,the ladys in the office are very outgoing and give great customer service,they have very reasonable prices I would recommend them yo friends and family

I used public storage for roughly 9 months to store all of my belongings while deployed. Their units were clean and secure. I was also very satisfied with the customer service at this location. My gate code and storage keys were burgled from my vehicle. The manager was able to determine the last time someone entered with my gate code and even walked out with me to the unit to make sure everything was okay. I would recommend this company and this location in particular for any storage needs.

Laurie is the best! I went in today to check out a unit and she was beyond helpful. Answered all my questions and went above and beyond. She is such a nice gal. Better watch out public storage I may just have to offer her a job working for my business. She is someone everyone should want as the face of their business. Sometimes all we need is interactions with friendly people, especially during these times. Thank you Laurie for making my day.

Easy process and friendly staff!

Friendly and helpful staff, clean storage spaces, clean areas, plenty of parking, public restroom, easy month to month leasing, and online discounts!

Great Customer Service. The are very helpful here and I strongly recommend this location! Marc

This is a great establishment. The manager Kristie is so professional, sweet and understanding. It is clean and well maintained. It is also convenient being on 35. Not far from me at all. Would definitely recommend.

Any time I need a storage, I come here. Not only do they have great specials but they are clean, efficient and the manager Christine has been the greatest in providing the very best service that she can & will go beyond her call of duty. I highly recommend this storage facility to all that I know needing a storage. So far, everyone has been pleased.

Kristi, who works there is great, very knowledgeable helpful, friendly and in tune to everything there.!!! Love it !

Came in today and rented a unit from this property and loved it ! Wendy was amazing !!!! Thank you for your great customer service !!!!

Kristie’s property is So clean and one of the Top Public Storage I’ve been 2 ! Love it here !!! Keep up the hard work cause it shows !!!!

Had a very good experience getting a storage unit. Marie explained everything and was very helpful showing the unit. I would reccomend this place to anyone.

The facility was clean and well maintained. The service was excellent and speedy, Kristie was very helpful and courteous. Very convenient location

Excellent Service and attention ! Glad I came here ..

Quik and easy service and great prices

I highly recommend this location. Staff is very friendly and helpful. They go above and beyond helping me with packages and recommending the best solutions to my needs. Aside from that, I want to say Marie is awesome, she’s my go to whenever I go there.

Marie was fantastic! Very knowledgeable and friendly. Highly recommended.

Marie was the best . She met me with a smile and made my experience one I won’t forget. I will be referring people to her. Thank you Marie

Went in to get info on a unit and the employees up front Marie and Deseree were very helpful. They gave me a tour of the units and helped me pick the right size unit. Quick and easy process, thanks.

I highly recommend coming here. Ms. Marie was wonderful!

I had amazing experience at this location... Ms. Marie was very helpful in everything.. She showed me the storage unit I was renting... Thank you for being helpful Ms. Marie.. 🙂🙂 Today 12/6/2019 I came to make my monthly payment and ms. Letty was really helpful and sweet thank you for giving search great customer service I really appreciate it🥰😊

They do not care about anything in your storage. The people up front are condescending. They have rats in their units and got through ALL of our belongings and tried to blame me. I left no food or water in the unit. It's a disgusting place. Dont waste your money

Very helpful and security is perfecf

Great customer experience! Marie Mays was great and very helpful. I would recommend this place and Marie. Thanks!

I had a very pleasant experience renting from Marie at Public Storage. She was very helpful, knowledgeable, and took time to make sure I had the appropriate storage space for my needs.

Ms. Marie was a GREAT help! She went through great detail. She took time out of her busy day to show me different units and explained everything thoroughly and gave suggestions on what would work best with the items I have. Great work!

THEY DON'T COMMUNICATE WITH YOU...THEY JUST TAKE YOUR MONEY. CHARGE ALL THIS LATE FEE & DON'T TELL THEY CUT YOUR LOCK & HAVE TO PURCHASE ANOTHER LOCK FOR 21.99. SMH...THIS PLACE IS A RIP OFF. NEVER AGAIN!!!!!!

The Storage facility was easy to find and very clean. Property Manager was knowledgeable and helpful as we were not sure about the size of storage unit we need. Prices are very reasonable. I strongly recommend visiting this property.

One of the best customer experiences I've had in a long time. Miss Maria was professional, courteous and very knowledgeable in storage operations and procedures. This is my first time using a storage facility and she made it very easy to understand.. thank you ...you now have a long time customer.

Ok, but not what we needed.

Marie helped me and I have absolutely no complaints. She was very friendly, answered all my questions, and went over everything very well. I was renting a outside storage space and she gave me the option to ride with her or follower her to the unit so I could just unload my UHAUL without having to riding back with her. I felt very confident about my choice to use this location due to Ms. Marie. She made the experience easy and provided the best service in town thank you again.

Not very pleased that they raised the rent after 3 months. It seems that once you contract for storage, they think that you're hooked and at a disadvantage. I, for one, am very displeased when I am taken advantage of. If you can afford their fees, it's an okay place. I am a senior on a tight budget.

i just got off the phone with a Christy. She was loud and robotic. wrong person to have calling potential customers. She was not very helpful. In fact ended up canceling due to her lack of basic customer service. I reserved online for 9/10. I got a call 5 mins later from Christy to see when I can come in to fill out paper work. So I said ok i can come in this wknd, she said if you do that you will be charged for that day. I said ok then i guess ill come in on the 10th but im having surgery and not sure what my status will be, may have to send my mom. Christy said you cant do that. Ok never mind ill go somewhere else why was that so difficult its just storage.

Great customer service Marie was so helpful. Made my moving experience great!

Kristie is great!

There is a ground problem at the code box, it shocked me painfully upon exiting

I recommend coming to see Kristie. She is very nice and knows her stuff. Property is very clean and the office smelled so nice when I walked in.

Marie helped me and I have absolutely no complaints. She was very friendly, answered all my questions, and went over everything very well. I was renting a climate controlled storage space and she gave me the option to ride with her or follower her to the unit so I could just unload my car without having to riding back with her. I felt very confident about my choice to use this location due to Ms. Marie.

This place is the worst. They gave us one rate and soon after we were paying twice as much. We were late paying because my husband ended up on the hospital and after i paid every time i went back to get their lock removed so i could get our things no one was in the office. That was in april, yes we missed may because he ended up in the hospital again. (and when i say in the hospital i don't mean we just went to the ER i mean he was in the hospital for a week to two weeks at a time) in june they sold our things without even letting us know. yes i know its on us to pay it but had someone been there when i went to get our thing we wouldn't have had to. and we get an email after asking us to still pay... they just want money. and this is not to mention there was bugs and rodent feces all in my things when i did go to get some things when i was told the place was sprayed regularly. There was also water damage on my beds and other things.

We are moving cross country and needed a place to store our vehicle while we move. When I called them the gentleman I talked to was super nice and helpful. He helped me find a unit close to where we would be living that had units that fit our needs. He was able to put the units on hold for us until we could drive there and check them out. Fast forward a week. We got their at opening to start checking out the units. The lady was really nice and took me to see our unit. Well our unit was in the middle of an isle and I told her it wouldn't work because the vehicle doesn't have power steering and wouldn't be able to get in very well. So she drove me around untill we finally found one on the end. And the whole time we were going through the units she didnt seem frustrated at all! She was super nice/understanding. I definitely recommend Public storage. Both times I had contact with them everyone was very polite and helpful. Unfortunately I don't remember the gentleman's name when I talked to him on the phone but I remember the lady's name is Marie and if you need help with anything ask for her

Came to rent a unit and Marie was great without a translator

Marie was "The Best" and extremely helpful. When I was unavoidedly detained, she delayed her lunch hour to get me signed in. I needed supplies to pack special items, and she made sure I had exactly what I needed. She was thorough and patient, and as a result my move has gone much more smoothly. Thank you, Marie!

Had a Great experience today renting a unit ! Thank you Marcie ! Great job !

Came in to make a payment and was very helpfull caring...the ladys name was Marie was very nice ..i enjoy having my storage here and i hope...

Thanks Marie for helping us find what we were looking for and for a great price.

Marie was super nice. Explained all setup options as clearly as possible.

Marie helped me and I have absolutely no complaints. She was very friendly, answered all my questions, and went over everything very well. I was renting a climate controlled storage space and she gave me the option to ride with her or follower her to the unit so I could just unload my car without having to riding back with her. I felt very confident about my choice to use this location due to Ms. Marie. Also I'd like to say that even though it is a storage the climate controlled units are a marked difference from the outside weather. My glasses fogged up when I came back outside:)

Walked in to buy a 10’x10’ unit and was greeted by Marie who was very helpful and great at walking us through the process. This was my first time getting a storage unit and definitely recommend this location due to great service.

Service sux... your get one rate and a few months later your rate changes to a higher one.. if your one day late you get harassed by phone calls all day long and the property manager is one big rude [email protected]& B$&@h

I really enjoyed Marie she was so nice and very helpful! I thought she was the manager ! I love this lady

Great customer service. Thanks Marie. 👍🏻

Went into this location for information on a storage unit and received awesome customer service from Marie! Very knowledgeable and sweet.

I have been using this public storage for a few years and this location and the really make everything easy for their customers. The staff is really friendly as well. Want thank Marie for taking great care of me today.

Thank you Marie for helping me out it was fast and easy I highly recommen!

Kristie is cool

I was having trouble booking a unit online and over the phone with customer service.. it wasn't until I arrived at this location that I was truly helped and put at ease.. Marie Mays was a true blessing to a very stressful day.. she was very helpful, answered any and all of my questions. Helped me save money on a unit. Gave me a great unit location. Went over everything with me. Thank you so much Marie. You are the absolute best. You made this experience so much better than I expected.

Kristie is great. She really knows her stuff. She is a great asset to the company. Thank you for helping me.

Only giving one Star! This place has a rat infestation they will not take care of! I have reported this problem to their corporate and placed reviews on other websites! I am about to report them to the BBB and other avenues! Their lack of caring for their facility has cost me well over 300.00 in lost items due to them being chewed, peed on, defacated on, etc.... The smell alone is terrible! I will be relentless until they refund me what my losses are as well as my storage costs! The Location is IH35 North in San Antonio!

Came to this particular public storage not only for location but also because of the friendliness while on the phone of office worker Alison. When I arrived she was on site and promptly came to office. She provided me with detailed important information. She was absolutely great to work with. Very professional, courteous but also Friendly at the same time. I truly appreciate all her/public storages help.

Kristie is amazing

Even though it was raining and cold, Kristie still took me outside and showed me a couple of units. She is definitely a dedicated person

Great, safe facility at s convenient location. Allison helped me secure my unit. She is the best!

Simple storage for a simple price!

Great location. Beautiful facility. And the staff was fantastic!!! Thank you so much!!!☺🌷🌷

It was clean seamed to be well managed

This public storage is very clean and well maintained. The staff were very helpful, especially Allison. Allison is a big asset to the operation of this business. Very thorough and knowledgeable of the buisness.

Loved the service.

Kristie is very customer service oriented

Great customer care alison was awesome helped me with all my needs really recommend talking to her if you need a storage unit

Moved out on the first before noon, unwilling to prorate any about of money for being a few hours into a new month. Then said we could not have a storage with nothing in. Lol Will wait until the end of the month before we cancel so they are unable to make any money off of me. Storage room had roaches and mice droppings.

The lady behind the desk running the place should get a raise! She took care of me quickly and all was good.

Kristie was very helpful and very knowledgeable about the storage spaces. Won’t rush you or try and get you out like most places do. So if your looking for a place to store your stuff, come here.

Great help, thank you.

Excellent customer service from Kristie from the time you walk in to the time you leave. Thank you for making my move in painless and easy.

It was WAY cheaper that the other storage

👍🏼Kristie is awesome! She’s very professional & knowledgeable!

Great place to rent

Went several times on Saturday, nobody was in the office but the time on the window kept changing people were outside waiting some guy said he had been there since 9:30 we arrived at 10 the time said 12:00 we came back at 12 the time moved to 1:15 went back and it said 3:00 we gave up and went to a farther location and they were very helpful at the nacogdoches location. I will not go to this location again people were waiting outside and leaving each time.

I’m in the process of shopping around for storages and happened to stop in to Hilda’s store and she was so welcoming! She had answers to all my questions and even gave us rates and showed how big the units were. We went to some other places prior and they weren’t as forthcoming with the information which didn’t set well with us. We won’t be needing a storage for a few months but because of Hilda’s customer service we know where our storage will be! Thanks Hilda!!!!

Hilda had awesome customer service.

Public Storage is a good place to store your stuff she cared and friendly

Great staff.

Kristie is very sweet and friendly. I came in because I had some questions about my bill and she was very nice and helpful. I went in upset but left laughing and smiling. Thank you Kristie

Gwen is Very friendly and was extremely helpful from start to finish. I would definitely recommend. 5 Stars!

Hilda and Lory were super awesome today, helped me with all my needs!!! Thank you

Hilda y Lory son muy buenas atendiendo gracias Públic storage

Pretty cozy here.

Thanks Hilda,for all your wonderful help. Miss you very much here Tina.

My 1st time ever renting a storage unit . But the manager in charge Hilda was very helpful and walked me threw the process . I felt like I was in good hands . So many different sizes that I couldn't make a decision . Hilda ask me what I was going to store , And helped me make the right choice . A+ customer service !

I was super excited to access this place right off the highway. Walk right in, manager was very friendly and had all the necessities to move right in. Checked out the available storages, many different sizes to chose from, I will be renting here for a while. Thank you public storage

Hilda is Awesome. I was have issue with my billing and they were able to get it resolved. Thanks!!

Best costumer service ! Kristie was great she was super nice helped me find the best plain that fit my budget!! Best experience I've had thank u Kristie !!

Their rates go up yearly and I believe their prices are somewhat steep. Never really spoke with the staff.

Great experience to start! Friendly and helpful staff (Tina), quick and easy move-in. :)

Great customer service, Tina is super helpful and very nice at the front desk!

Great process

The staff is amazing. When I enter the office with a question concerning my storage they get right on it. Hilda has been at the property from day one she is the best...Janice Trabue

Every cent here was worth it for a climate controlled unit. Hilda worked with me in moving in and out with a truck, movers and a pod company. Anytime I had a problem, her and the staff helped me out.

Lory and hilda were great. Very helpful and friendly .

I went into this Public Storage location after a frustrating situation. I was helped by Hilda the property manager who was so patient with me. She showed me 3 different units to help me out with my future move and explained the options and pricing clearly. I was so overwhelmed when I walked in with everything else I needed to take care of and Hilda made this experience a very welcome "vacation" of a decision for me. Even though I won't need a unit until closer to the Fall, I know this is one less thing I have to worry about. No other storage place took the time to help me because I wasn't planning to rent immediately. But I received A+ customer service here!!

terrible company. Wasted my time and lied to me. I booked online and they told me to come get my room. Spoke to the manager twice and she never mentioned a problem. I got to the facility with a loaded car drove to my unit and was then told it wasn't available and only more expensive smaller units were. What a joke. bait and switch. don't store here

Tina called me immediately when they opened to verify my online reservation for a unit. Upon arriving she made everything very easy and had me set up within a few minutes. I'd highly recommend this place based on great customer service alone! The complex is easily accessible off the highway and I had no problems maneuvering a box truck around there.

Great customer service from Hilda and Tina. Property is always clean. Every time I have questions they are always willing to help. Great job in hiring these 2 ladies.

We went to make sure the unit was clean on the last day of the month in the evening and today (1st of a new month) they(hilda) calls me to tell me I need to pay $8.00 and change BECAUSE I ENTERED THE PROPERTY AFTER THEY CLOSED! I said I had nothing in the unit and I was making sure it was clean! She said it doesn't matter!!! She is very rude! What a bunch of crap!!!!! Where our unit was water was non stop in the drive way area my son slipped and fell 2 times putting stuff in the uhaul, and glass and nails all over! I picked up a ton!

I've been with Public Storage for years. Hilda and Tina are always nice and friendly and are always willing to help me out and answer my questions when need be. Very good customer service at this location. I highly recommend this place. It's convenient....right off 35 Notth.

Would not give even 1 star but I was forced to. The people that work here have NO manners. They harass you for throwing a Walmart bag with a few pieces of trash in it in their dumpster which was completely empty by the way. Threatened to charge my account for it. None of their cameras work. Bathroom is always "out of order". The office is always closed early and opens late. They act like you are putting them out if you even walk in the office for any reason.

B ready for a flat tire if u drive your vehicle in this place. Come to find out, the company golf cart is what is dropping screws and nails everywhere. Also, the bathroom is never working. All the cameras are pointed at the ground, don't think they work. Employees are rude and lazy.

Hilda was AMAZING! Was going through a really tough time and she was a big help in my transition from military to civilian life. Thanks Public Storage

She was really nice and helpful. Really soled the next united up, convince me. A+

The manager is rude, the parking lot has more nails and screws than home depot. Good luck not getting a flat. None of the cameras work. On the phone the quote is half what it really cost when you actually rent the unit. Spend your money somewhere else, this place is horrible.

Hilda and Tina are always friendly and know exactly what they are talking about. Great customer service thank you girls!!!

They were extremely informative and made me feel very comfortable. Thanks hilda and laurie

Lory was very nice and helpful

Lory was great help.

Hilda was Awesome ....Great Customer service ...😊

The staff from this storage are very friendly and they really help, they take the time with each customer, they work with you to find the best size you need and if they dont have it, they find another public storage who have that.size I love the customer service. really recommend this storage place.

Good Customer Service. Clean facility.

Lory and Hilda were great..they are very helpful and very polite..they are very knowledgeable..I'd recommend public storage to all

Great service by tina

The location of this storage facility is very convenient and the service is top notch. Hilda treats you like person, not a unit like so many other managers do. She is friendly and caring and always greets me with a smile when I come into the office.

Moving sucks!!! However, you meet the friendly and caring staff at THIS location, moving isn't as bad. I've used storage facilities for over 15 years and the two women working here Friday 6/10/16 were the nicest ones I've ever had the pleasure of doing business with. I will definitely recommend this location. The property is older, the doors could use some WD-40, but the staff is worth doing business with and worthy of commendation.

Great Customer Service

Hilda is great always nice to me. She helps with with my door when I need her to and always helpful when I need her.

Rachell did an awesome job!

This location is right off of 35North very convenient. Manager Hilda is very friendly and knows what she talking about. I had a unit here a few years ago before I closed on my house. I need to make some room in my house. The unit I was looking for is climate control. She didn't have any big enough for what I want to store. I was surprised she remembered me. We need more people like her working in customer service. Thank you Hilda!

Norma did a great job

Thank you norma you are great help

I want to thank Norma for all her help resolving the issues with my leaking storage unit. Norma showed genuine concern in trying to get the problem fixed. By far the best experience I've had with this facility. Great customer service.

Thank you norma for being so helpful and nice

Norma was very helpful and friendly great customer service

Thanks norma for all your help. You give me great customer service. Thanks

Awesome service! Ask for Hilda the best

Would never store items in public storage.

Hilda made my experience with Public Storage seamless. I was looking for a 10 by 10. She had paperwork done in a snap. She was professional, polite, had a wonderful sense of humor. My son and I thoroughly enjoyed our experience with Hilda. I would highly recommend this Public Storage to consumers looking for a convenient location with great hours of accessibility. I appreciate the security gate as well. Great staff. Very happy I chose this location.

Very clean and secure facility. Hilda is very professional and renting a space is very easy.

As a new resident to Texas from the north eastern states where getting good quality customer service & hospitality seems to be hard to find, I was quite pleased with the service I received when renting a unit to accommodate my needs. Hilda & Meghan both were very helpful in taking care of me especially needing a unit right away. Besides the GREAT promotional move-in special that was available at the right time which DEFINITELY saved me time shopping around at other storage facilities + money, this location is very easy to get to. Easily seen from I-35. I highly recommend renting a unit or space from this location! Thanks for your help ladies! Keep up the great work!

Hilda was great accommodate my needs and knew exactly what I needed. She was friendly and the process didn't take that long

friendly helpful people. I could tell theu were genuine in their effort to help and accommodate all my needs...go in and ask for Hilda...tell her chris ramos sent ya :)

Hilda and Meghan were fabulous! customer service was great as well. storage place very helpful and reasonable.

Hilda and Meghan were very friendly and knew what I needed. If you ever need storage come see them.

I moved down here a few years ago and put my stuff in storage the 1st person I talked to on the phone was Hilda and she was very friendly and even helped me out when I got lost. Through the years her customer service has been excellent. Thank you Hilda keep up the good work lady.

Hilda and Megan were very friendly. I came in for prices and all though they had an office full of people they were able to get through them pretty fast and help me. I may not need to store my stuff till end of November but I know if I need storage I will definitely come to this location because great customer service is very hard to find now a days :-)

Meghan and Hilda were very courteous! They were very helpful in finding the right size unit knowing my move has been very long and stressful. They made it painless. If I ever need storage after my stay here, I would definitely go here.

Hilda was extremely rude and oozing attitude. Having used PS a few times in the past, when I needed a storage unit, I went back. I knew the drill, so I was confirming what my previous PS manager had told me, access is 365 days a year, but you havve to be ouut by 9pm or the gate won't open to let you out and you'll have bang on the door for someone to let you out. Hilda came undone, she had a nasty tone, she started cocking her head around and said she wouldn't let anyone out under those circumstances she would just call the cops. She repeatedly told me I could rent a unit elsewhere. She told me padlocks aren't allowed there, but as we drove to look at the unit, most of the units had padlocks. She said those were lock outs. Then I saw a couple of units with 2 padlocks. Hmmm. Had this been my first experience with PS I'd have never gone back. Fortunately I went to another PS and got a clean unit with undamaged walls. The unit Hilda showed me had someone's belongings in it.

Meghan was awesome. She really polite and professional and gives great advise and she receives you with a big smile every time. She makes a difference while doing business here.

Awesome!!

Hilda Gonzales did a great job in helping us find the unit we needed. Thanks for all the help. Easy and great price.

Very helpful and courteous. Made visit extremely enjoyable.

Perfect

i just love coming into Public Storage just to pay my bill and talk to Hilda she is such a pleasure . She so helpful and courteous to custumers.Keep up the good work Hilda..

Great experience, good energy

Megan was awesome at the #08420 she worked extra hard to find a bigger unit. Hilda was also great at this location. Very friendly and answered all my questions. Thank you Megan and Hilda there the bestes

I went in late and unprepared, Jennifer did a great job of accommodating me and helping me find the best unit for me. The property itself can be cramped around the turns, but the service and support provided was great.

Me and my girl got to Public Storage the very moment they opened this morning. We had made our reservation online and wanted to make sure we didn't loose it. Jennifer and Raeleena were real nice and made certain we got the unit best suited for our needs. Moving and paying bills are not my favorite things to do but we feel good about our choice and left smiling.

Hilda and Raeleena were great! They were very helpful and informative. The unit I chose ended up being too small since I misjudged all the stuff I had. They transferred me a larger size unit and I was in and out. I highly recommend this Public Storage!

Amazing customer service .I am a return customer because of how professional and customer friendly Ms. Hilda is....if im in need of storage i will return

Moving isn't fun at all. I thought getting a storage would be difficult and a long process but Hilda made it easy for us. She was friendly and sympathetic about our situation. The property was well clean. Thank you Hilda. Good customer service is very hard to find now a days.

I went in today to help my sister move into her storage today. Hilda was very friendly and explained everything to us. We had a whole bunch of questions and she answered them without any hesitation. Thank you for all your help and making this day a lil easier

If you look up "Customer Service", there should be a picture of Hilda and Daryl. They are the best and are always happy to greet customers as well as answer any questions.

I always get great customer service from Hilda and Darrel when I go in. Office is always clean and property is well kept. Thank you guys for making me feel welcomed

Great service..Hilda has jumped hoops for us and other tenants here. Customer service is excellent great job public storage with this member.

Hilda is great! She helped with figuring out the best size needed for my items. Every month when I come in she is always as friendly as she was when acquiring my business. Awesome customer service is priceless! Thanks again Hilda for your outstanding customer service.

Hilda was very professional and good communication skills I will always come back to her location

My experience with Public Storage was great. Hilda and Lupe were very friendly and knowledgeable. Customer service is very hard to find. I will recommend this location to my family and friends. Thank you Hilda.

The customer service here is second to none. The lady that helped me Hilda was very informative of the units and I don't think I would've used Public Storage if it wasn't for her

I've been a customer at this location for years and I have never been disappointed. Customer service is great!! Thank you Hilda!!

The customer service I received was awesome and friendly. Hilda made my experience warm and welcoming. The location and her attitude will make me use this public storage again.

Great service! Hilda was very helpful and friendly!! Highly recommend!

Been here for years. Hilda is the best.

I have been with Public Storage for 14yrs and love the service here Hilda is friendly always smiling and property is well lite at night.

Hilda is very friendly and property is always clean. Thank you

Jessica did a superb job!

Great experience Hilda is the best

Hilda and Pam were very friendly, property was clean and it's very easy to access right off 35. Would definitely recommend to my family and friends if they ever needed storage.

Property clean very friendly staff and right off the highway.

I came in to look for a storage unit and a parking space for my company. Pam was very helpful and friendly. I have to run these numbers with my company to see if they approve, and if so we will definitely rent this unit and parking space !!

Hilda and Pam rock, always available to help. Very pleasant, and knowledgeable.

Good service friendly and efficient thanks

Every time u go in Mrs.Hilda always is very helpful

I referred a few of my military friends to this particular Public Storage and they had nothing but excellent things to say about the service they received. Particularly a lady named Hilda was mentioned as having excellent customer service skills and being very pleasant and easy going . One of my friends actually got lost trying to locate this storage and Hilda stayed on the phone with him the entire time and guided him right to the front door. That is above and beyond service. If me or my family ever have a need for storage we are going to see Hilda St Public Storage off IH35

Happy with the service at this location. Hilda and Pam are great always smiling and very helpful. Thank you for the great customer service ladies!! Good customer service is hard to find I'm glad i found it here.

My experience with Public Storage was great overall. Their costumer service was very informative. Both Hilda and Pam were very professional and courteous. I feel it was a tad bit pricey, but if you want your belongings to be stored with minimal risk you have to invest a little more.

This location has the best service!!!! I love Hilda, she has great customer service and takes good care of her customers & keeps me happy........

When I first came here I was skeptical because I had just had a bad experience with a previous location. I'm glad I stuck around they have a great group of employees and the location is convenient. Great job guys!!

Hilda is awesome! She goes above and beyond with consistent customer service.

I came in to look at some prices on units because I'm moving back to Ohio in mid July. Pam and Hilda were both great very friendly and knowledgeable. If I don't sell my stuff before I leave I will definitely store my stuff at this location.

Great service! Thanks Jaqui

This is a great location. On the date that I set everthing up one of the staff members stayed late to help me with evething. I recomend this place to everyone.

Customer care is awesome!!! Grounds are always clean. Just awesome! Thanks!!

Hilda at this IH 35 location is super. She has been incredibly helpful whenever I have had questions or issues with online payment, etc. She has a wealth of information about the various options available to me, and she is creative in offering solutions. Altogether I have been extremely impressed by her skillfulness, her patience, her warmth and professionalism. I am adding to this review because I had to change storage units due to changes in my living situation. Once again, I received superior assistance in taking care of the situation. I am very pleased with this Public Storage.

my experience at this public storage location was great, the customer service was amazing. Hilda went out off her way to show my unit and offer upgrades to me in the future. She was very polite and explained everything to me which was a big help. I look forward to using this public storage and I will definitely recommend this location to friends. Thank you.

Hilda was wonderful! So easy to rent. Quick and helpful!

I use public storage EVERY TIME I need I need a storage unit! Prices you can't beat and an awesome amazing positive staff that goes above and beyond to help you with anything you need. As long as public storage is in business I will never use another storage facility!

The service at this location is excellent, especially Hilda. She is always pleasant, friendly, and very helpful. If you need a storage unit I would recommend this one!

Thanks to Pam and Hilda I was able to get in and out in no time with a great deal on a unit.

Xthe manager there is the greatest . Always curtious. Been here for almost 20 years.

This has the best customer service!! Very friendly.

The proprety is always clean mangemeny is friendly .i feel safe going after dark

I have been doing business with Public storage at the I35 north location for about 2 1/2 years now have always received great customer service . I know that my belongs are in good hands.

Love the assistance . treated like a valued customer not like next. Its the reason I have been with public storage for 10 years. Hilda takes time to make each visit pleasant.

Hilda is by far the best when it comes to customer service. No complaints about this location at all.

The customer service here is second to none. Hilda and the entire staff go above and beyond to ensure my needs are taken care of. They keep the property secure and clean. If I ever need a unit again there will not be a need to shop around, because I have already made my choice.

I must say my visit today was the Best. I really think service is very important in any business. I always get great service when I am at the Storage unit. Helda you always go far and beyond the call of duty. And for that I am going to recommend you to everyone that I know. Thanks again for you great professionalism. And also the Lady that was with you today. Sorry I did not catch her name.

Kelly made my storage rental process a breeze. She made the paperwork process easy to understand and didn't try to rush me on anything. And she answered all my questions like the pro she is. Public Storage for life!!!

This is by far the greatest public storage property I have ever rented at!!! First off this property is always clean and looks presentable compared to other storages places I've rented from in the past. The staff at this property is always very friendly, courteous and professional, especially the property manager Hilda who always goes above and beyond!!! If you need a storage unit in the San Antonio area I strongly recommend you go see Hilda at this property because it's the best in town and has very competitive prices.

My experience here has been geat along with the customer service. I have been a customer here for a while now and have alot of deliveries. they are always stacked neatly in my unit upon arival with a friendly phone call to let me know the packages hav arrived. Thank You Hilda

Jennifer at the Wetmore Rd location and Crystal at the I35 location were awesome - professional, friendly, very helpful in getting me a storage unit I am happy with. Excellent customer service from both of them!