Public Storage Self-Storage Units at 8726 Fredericksburg Road, San Antonio, TX

Poor Customer service. Had appt for 930 am no one in office. Called and lady stated they were out on property. No one came to office to assist until 1 hour later and not only that come to find out it was a lie. No one was on property. They had someone come from across the street to help. To have to wait and hour after appointed time is not acceptable as people have things to do

Manager, employees are never in office, nor on the property. This happens every time your payment is due, thus you aquire the eminent late fees. I've lost my own storage unit at the location off of Fredericksburg road due to terrible management time management so forth from property the property. The sad thing was they were items that my children made me from when they were young 12 years old 10 years old so forth clothing that could not be not be replaced due to my children would give me a cold or I am taller than the average lady and it's hard to find my size and some things I bought from Goodwill and so forth. Many of other personal items were lost. Priceless. Not do to me not trying the utmost to make my payments and talk to management and try to make arrangements they were never there they would never answer the phone but the time the late fees kept recurring I couldn't afford it and they sold it all for auction for $10 what a slap in the face secondly my boyfriend has to go and get a storage unit himself there with a few little things that I have left in there as well that he put into his storage same situations going on pretty sad they are never there they never take the payment some people do not have online paying they just it's a horribly run place and they take advantage of that the situation

I am beyond pleased with my experience the past two days I’ve never had to get a storage unit before but when I tell you I was taken care of from the moment I walked in the store. Even seeing the way they interacted with other customers. They have great customer service skills. Now let me start with Jill she went above and beyond herself to make sure my reservation was the one that I wanted I was able to view it before moving in and when it wasn’t quite what I wanted she made the process to change the unit so simple. Definitely recommend going here for all your move in needs….

The staff are very friendly and equally helpful shout-out to Guinevere for being super helpful, thank you so very much!!

Good

They are so helpful and kind! I got the wrong sized unit inside online and needed a larger unit outside. She hooked me up with what I needed without a problem and with a smile 😃. Wonderful customer service.

Great storage Nice , friendly , knowledgeable employee .

We went in to get prices on future rentals and customer service was spectacular

Associate was very knowledgeable , friendly and professional . I was in and out before I knew it !! I will recommend family members and friends . Thanks !

Friendly and Helpful customer service

I was very happy today by the extra good customer service I received from Michael. I received your email Sir. I so much appreciated your time & help!!

Mr. Kem was a huge help, showex me the property and a few units, and got me finalized hastle free.

Both times I have come to rent a unit here I was given great customer service and also lucked out with the units being easy to access.

Thank you michael for going above and beyond to get me into my storage quick and easy

Great place to store our belongings. Positive sale associate.

Great place, super clean, GREAT customer service! Micheal is very helpful and attentive to customers. Definitely will recommend public storage to friends and family!

Great customer service and Friendly environment

Michael gave best service I ever got! Very grateful

Michael was perfectly nice and helpful

Michael was very helpful! I was liking to get my locks changed but after a bit of a runaround, his service took care of all my needs! Thanks

Michael, the store employee kindly told me about discounts offered by Public Storage to loyal customers. I qualified and and saved! Thank you Michael!

Michael had 5 star service. Definitely saved the day. Very helpful.

Wonderful!!

Thank you Micheal for the help. He is a sweet employee and very helpful.

Michael was amazing

Michael gave best service ever!

Michael gave best service ever!

The person on front desk is very helpful respectful he helped us a lot. Thanks

Awesome place, clean, Michael over there took care of me. Very accommodating he went the extra mile and stayed after closing to go over some options with me.

Have seen great costumer service like this in a long time. Had a wonderful experience. Thanks Micheal!

Good location. Michael was very helpful

Michael was really helpful .

Michael is a great of Public Storage.

Michael gave perfect service. Very professional

Michael gave exemplary service

Aok

Mike does a really good job of being attentive too customers needs. He is very knowledgeable about is work and everything ran smoothly. I do recommend. Awesome job!!

We’ve rented here for 2 years and have loved it! We are moving out today and Michael was AMAZING with helping us locate another cart to make the move faster! Thanks for all your help Michael!

Very friendly and knowledgeable. Definitely made my experience easy and easy joyable.... Thanks Mike for all your help

Staff extremely friendly!

Micheal was a great help. Couldn't figure out how to open my new storage unit and there was no push cart in sight. Called the office from my unit expecting just to be guided over the phone but Micheal came to the rescue and didn't really have to wait. And he found a cart for me to use. Amazing help!!!!

I was helped by Michael he went above and beyond to assist me wish employees were more like him

Thank you it was great and easy check in process. the guy at the office was awesome!!

Michael was a great help today 4/09/22

They were very kind helpful. Excellent service

Michael was a great help. He made the process very pleasant for me, even though I was unable to use a unit at his location...he still was happy to point me in the right direction and even insisted that I give him a call if I still had concerns once I got to the alternative location...as he even informed me of the bumps/rocky road of the path of facility as well. Should I ever need storage again...I'd hope to be able to encounter his acquaintance again.

I forgot her name but the lady working was super friendly and very helpful quick and fast process

MICHAEL IS VERY HELPFUL!! He's very kind, respectful and attentive to help with anything needed! 10/10 would recommend this location!!

Michael is awesome! Love this place will be back!!

Excellent service at this location. The guy at the office was exceptionally supportive answering completely all of my questions. He was very professional and represents Public Storage exceptionally well. We have six units under contract. He solves issues rather than creating them.

Melissa provided excellent service and found a shortage unit that is easily to access.

I was scheduled to move into my place and my keys were stolen the night prior..I'd already paid the movers and wasn't getting a refund if I had to wait another day...I spoke to Melissa and she totally came in clutch and got my storage opened. Thanks for going the extra mile ma'am #MVP

Lisa provided Excellent service. She went over and beyond my expectations. Very detailed and helpful.

My wife and I had a wonderful experience, Melissa, was a tremendous help, went above and beyond regular customer service, much appreciated and recommend this public storage to all, ask for Melissa...

I had a pleasant and positive experience dealing with Tere at Public Storage on 8726Fredericksburg Rd. She was super friendly and engaged me as soon as I walked in the door. She answered all my questions and has a great Sense of humor. She made me feel very welcome and comfortable. Good employees are hard to come by these days. She seemed happy to help me and I thought she deserved at least a good review. I'm renting a unit from them next month when I move to store my extra furniture. Tere was able to show me what version of units available on an ipad and quote me on each unit available. An overall fun and easy experience.

Excellent customer service. Very helpful and informative. Will rent from her again.

HAD A FANTASTIC EXPERIENCE WITH LIZ TODAY ASSISTING US WITH OUR MOVE VERY PROFESSIONAL THE CORTEZ FAMILY

Awesome place

Liz was very helpful!!

Lucy is the most Amazing worker Iv ever met. The place is clean and well taken care of. I for sure recommend coming the this place. At lease where Lucy Is. She had the answer to all my questions and was very helpful witch made my day a lot less stressful. Thank You LUCY!!! ❤️

Lisa was awesome!! She was super helpful.

I had a good experience with the person who helped me with my situation will definitely recommend coming here, she made me feel safe to trust and leave my things here. Lucy was great thank you.

Just like their other location owned by same ppl impossible to reach horrible customer service- I have been trying to vacate my property out of their unit all day on my only day in town. Use these guys at your own peril.

Ms. Anna was wonderful help with so much great person good energy thank you Ms. Anna for the help again I love this place !!!.

No security, no cameras. My unit was nearly broken into. The environmental control was turned off and my property was damaged by mold. STAY AWAY!!!

Why is the office never open and the people that work here rude and they lie

This is a top notch organization thanks in part to their customer service representative Anna who provided a friendly environment that put our entire family at ease. Highly recommend this facility to any and everybody looking for storagee

Anna Garcia was very helpful, knowledgeable & professional in finding the correct unit for my personal needs,Thank You

The staff at public storage is always kind and respectful. They are very professional and knowledgeable about you packing and storage needs. Pat on the back to each and everyone. Thanks for your service 💕

Wouldn't update my payment information over the phone. When I arrived to a location, the doors were locked even though it's normal business hours

Me Encanto tener mis cosas aca con ellos

We Love Lisa ♥ ♥ ♥

Great customer service

I am looking for a storage that will fit a living room and a queen size bedroom set. What size do you recommend?

Reba was great. Very helpful. I would definitely refer family and friends to public storage.

Horrible service. Their 1800 number does not help their customers.

Very nice experiance, michelle is professional and knowledgeable

Keith is an excellent property manager. He was so helpful getting us into a unit and explained everything so well. He takes very good care of the property as well and is always busy doing something - checking units and making sure everything is as is should be. He is patient, kind and very good at what he does.

Reba went above and beyond to be of help, if you only had more associates like her

Thank you Keith for fixing a situation I had at one of the public storage locations. He went above and beyond to help me find a unit that worked best for me. The service was first class and 100% customer service oriented. I was travel from one city to another and there was miscommunication between me and the front office person. Also the unit they had me in wasn’t as described on the website. No worries thanks to Keith and his ability to think fast on his feet. He got me in the right unit and made it quick and fast so I could be on my way. I’m very grateful and thankful to him and his staff at this location. I recommend this location.

Got this unit for its location. 10x10 unit for $80. I had for about a year, no issues except mjnor things. Decent customer service. The problem As soon as the pandemic began they increased the rent by 25% for no reason. No improvements. Gate problems that were never resolved. Now 6 months later they sent another messege that rent will be increased again by 15%. I wont continue to do business with this company

Do you have. 10x20 small car storage

Excellent staff and kind service. They are willing to help you find exactly which storage space to fit all your personal items. They even helped me when I lost my debit card. They called immediately and returned my items. Great place

David made move in smooth and easy

Susie was very pleasant and on top over everything. Informative, and quick! Thank you!

Susie is fantastic.

Long over due, thank you Rick for your outstanding customer service! Cindy for making a phone call to her manager Steve to accommodate my needs. Great team!

Susie is the reason we returned to this property! She is fantastic! She provides great customer service, keeps the property cleaned and maintained, and she really cares. I will drive across town to keep our unit with her at this property.

EXPERIENCED A GREAT CUSTOMER SERVICE WITH KEITH THANK YOU FOR GETTING ME IN MY STORAGE UNIT THAT FITS MY MOVING SITUATION.

Great service

Keith is really professional and knowledgeable

The absolute worst service ever

Keith was really helpful and fast and a very intellectual individuals thanks public storage

Ricardo has excellent customer service, great attitude, made my move in quick and easy :)

Sales person was great at helping with all my questions.

Knowledgeable staff, friendly. Worked with me to het the best deal and showed the unit. Easy process.

I can't say too much about the management but some of the people that work there are nice

Keith is very helpful and did a great job! Low prices as well. Great place for storage.

Susie the property manager was very nice and was very helpful... she tried to reduce th rates as much as possible

Will never rent storage from here again, or any public storage for that matter. Horrible service and they will not pro rate even one day, want to charge a full month for a single day. Also have raised the rent three times since I've moved in. Never again

Keith was very patient and answered all my questions, even checked to see if any other locations had a smaller unit to save me as much money as possible. He is fantastic and I recommend this company if moving in a hurry

Susie did a great job showing me the facility and explaining all the details.

Susie was the best and was a tremendous help!!!

Susie was great

The manager was very helpful. Went above and beyond and helped coordinate the logistics.

Ms. Susie and Keith went the extra mile by explaining. Very professional and courteous.

I would like to thank Keith for an outstanding customer service. After having issues with other storages, Keith re-assured me the great security Public Storage provides to its customers. He explained all the services provided and well in my budget. Thank you so much Keith. You made my storage search so pleasant. I will highly recommend family and friends to you.

Susie not only makes you feel confortable during the whole rental process she is sweet to boot. Very professional, represents your company well.An asset to the Company. .

I had so many questions and Keith was so helpful. Even answered some questions I didn’t even know I had. He totally went way beyond great customer service. Great care equals great customer service. If you have a question, ask them I’m sure they will help you just like they did me. I wasn’t really considering using a storage facility but knowing the odds and ends of the process makes it a whole lot easier to decide. I’ll definitely be using this facility and recommending it to my coworkers.

Nice clean storage facility. Great service

Cheri and Keith were really helpful and showed us around and the grounds was really clean and I got a 5 by 10 for a great price.

Awesome very polite friendly

Susie has always been so helpful with all of our storage needs. The staff make sure that our property is kept safe and that the storage grounds are always clean and neat. We have had a storage there for over a year and have always experienced good customer service.

Cheri was great

They had clean and secure storage and offered fair prices for their units. Their employee, Susie, was wonderful help and very friendly. I would recommend this location to others

Great customer service and well kept. :)

Prompt service when getting the storage rental. However, storage prices increase when asked how often or when this would be no one would say. Called customer service but turned out to be useless. Service goes a long and in case your customer service team forgot the customer is the reason why they have a job.

Great service Susie was great 👍

This is the most disgusting unit I have ever rented let alone been to. 4 varieties of roaches that have infested my belongings hours after being in the hot and dark unit they say you can't be in for more than 30 minutes at a time. It's a ridiculous joke and they should be paying for people to rent from them. Absolutely horrible!! It doesn't deserve a one star rating but I had to put it to post this.

Susie was funny and nice and made my experience fast and easy.

Great service!!

Keith was really great and helped us good!!

I made a reservation online at this location. I was contacted by Susie, who confirmed the date. She was very friendly and helpful! I, of course, rented the unit. The grounds are well kept and there is plenty of room to unload. My previous storage place has very narrow lanes to drive through, so this was a nice change. I would recommend this Public Storage location highly!

Customer experience was wonderful with Susie!

Susie was great! Very informative and helpful!!! Smooth and quick!!! Thank you!!!

Susie was really helpful getting our storage unit set up. Fast and efficient.

Susie, thanks for all your help. Those stars are for you.

Susie was very helpful and quick as well!

Great place to storage

Unfortunately i have been stuck at this facility. We moved to Dallas and been paying for two years. WORST customer service ever including district manager. I WILL never recommend this specific facility.

Susie gives great service

Great staff

Susie was a God sent here at this location. Helpful, friendly and over the top customer service. Loved dealing with her. Made my choice very easy.

We were looking for a clean, secure storage room and Susie was able to show us the units at this property, and process our application quickly. Property is well-maintained and accessible to our needs.

Experience was smooth and easy. Gary was very professional and knowledgeable.

I came by to make a payment and Susie was very helpful and friendly and courteous.

If you need a storage unit in San Antonio this is where you go. Secure location under excellent surveillance! Wonderful promotions & knowledgeable staff. Ask for Susie she'll take great care of you.

Susie was so helpful had us cracking up. She was very efficient and added a personal touch to our visit. You don't feel welcomed very often at storage places. Thank you susie!

Susie was super helpful and always a great conversation to be had!

Needed a storage unit to store some of my over flow of musical instruments. Susie was super helpful, sweet and extremely knowledgeable. She really put me at ease knowing that my instruments will be safe and protected. Thank you so much Susie!!!

Susie...very polite. Explain options very well.

Susie is incredible and has been a huge asset to your facility. She’s very professional, kind and always willing to go the extra mile!!!! Great job!!!!

Susie was fast, efficient, helpful, and knowledgeable! She is super awesome!!!!!!!

susie helped so much n help me find which storage was suitable for my needs....thanku so much very fast n friendly

Great people working there. Only problem is that storage keeps going up seems like every two months started at $58 now they want $88 is year after. Got broken into 3 times and couldn’t get in it for 3 months. because of bent metal door frame from break-ins,, had to buy new Halloween, Thanksgiving decorations and Christmas tree & decorations, gave me half rent for only one month. Not fair to me. So I moved my things out to another closer to my place. Bad management and security.

This is ABSOLUTELY the worst place to… This is ABSOLUTELY the worst place to do business with I Warn You Do not DO BUSINESS WITH THIS COMPANY ITS THE ABSOLUTE WORST IN THE BUSSINESS PLZ STAY AWAY!! YOUR BETTER OFF SELLING UR STUFF THAN PAYING CLOSE TO 300 A MONTH IF U DONT PAY EVERY SINGLE MONTH BY THE 1ST EVEN IF U GET UR STORAGE ON THE MIDDLE OF THE MONTH THEY DO NOT PRO-RATE ur storage if u get it that date AND THEY EXPECT UR EMAIL TO BE CONFIRMATION THAT U know about there rates without anykind of signature of signature of confirmation they charge 50 for every thing

Susie was very helpful, was very patient, and even accommodating when there was a small hiccup. The rates were fair and management moved quickly. Would recommend.

Stopped in to get information on a small storage unit. Ms. Susie was very helpful for a first timer and very patient. I will definitely be back when I'm ready to rent. Thank you Susie!

I don't recommend this place lady was so rude and in mad mood. I walk in saying hi good morning and lady respond yes can I help you? I want to see a storage and prices. She asked are you planning to rent today you can compare prices online.

The manager, Susie, was professional, friendly and incredible accommodating as I was coming in from out of town to meet with her. She walked us through every detail of the process. Clean, well-maintained facility.

Thanks Susie for thoroughly walking me through the process

Susie was amazingly helpful and sweet as can be! Totally had a great experience this morning working with her to get my storage unit. 😀

Susie has been very helpful. Really great help. Very awesome in supporting us and kind to the people. Very much appreciate her patience listening and helping us.

Susie gave me great service in a short amount of time. We came in right before closing and she gave us great service and I plan on staying with this storage company for years because of her thank you so much susie

Very amicable... & very thorough... I enjoyed the tour.

Overpriced!! Every time I need to speak with someone in the office, I wait 10-20 minutes before they come out. At least it's climate controlled.

Yolanda was friendly went above and beyond her job

I'll be moving in the next few months and ran in just to check prices. Susie was super helpful and went above to make sure I was comfortable with available sizes and storage rooms! When it's time to move, this is where I'll rent. She was very informative and explained everything.

Ms. Susie is the best. Very kind , helpful and informative. Definitely work through her if using public storage. Thanks again, your the best.

Susie, the manager, was extremely helpful, cordial and professional....Made our move-in super easy.

Lady nearly ran me over with golf cart, then when I tried to get a lease, she started barking at me. She was even trying to charge me 20 dollars over per month and got angrier when I pointed it out. Her excuse was that "I just work here." She's plainly unhappy with her job and penalizes me for it. Exceedingly unprofessional. Will never use Public Storage anywhere again.

Sam was awesome!! Warm and efficient!

The facility was clean access was fairly easy. Getting in the gate with your code made me reassured that I would have safekeeping of my belongings. However the necessary heat and treat upon exit was a little bit extra. As well as the red tape when I closed out my account at the beginning of the month to avoid the next month fee I was charged another month speed anyways. No negotiations were be able to be made. No corporate number I could call and not really great customer service in the office. As far as the facility and storage goes it's a good storage.

I don't think that there boing much to help keep the customer Suff or belongings very safe I've been waiting for my storage unit to be fixed for 4 months . But other than that I believe they're nice people I've been her for so time and naver had one issue till now.

Kamil was awesome! Very helpful and friendly. I would recommend this place to all my friends, family and strangers.

Susie was the best, made the process easy and enjoyable!!

Great customer service, and very professional

Very clean. Almost like new...

Susie is an amazing person, glad to have her help me with my move in.

HIGHLY QUESTIONABLE OPERATION PRACTICES. RENTED A "CLIMATE CONTROLLED" UNIT MONTHS AGO. THE WEATHER STRIPPING WAS WARPED AND ONLY HALF ON SO BUGS CAN GET IN. THE HANDLE ON THE UNIT REMAINS BROKEN ALL THESE MONTHS. TODAY THE ENTERANCE DOOR'S COMBINATION WASN'T WORKING. RETURNED HOURS LATER AND THERE WAS NO ONE IN THE OFFICE. ATTENDANT STATED "THE GUTS OF THAT LOCK WERE GUTTED." WHEN I ASKED HER HOW LONG IT HAD BEEN LEFT THAT WAY SHE ADMITTED IT HAD BEEN WEEKS. YOU'D THINK, SINCE THEY ARE RAISING THE RENT THAT THEY COULD HAVE NOTIFIED THOSE OF US EFFECTED OR AT LEAST PUT AN "OUT OF ORDER" SIGN UP! SHE SAID CASUALLY THAT THERE WAS ANOTHER ENTERANCE BUT HOW WAS I TO KNOW OR BE ABLE TO HAVE ACCESS TO MY UNIT WITHOUT THE OTHER COMBINATION?? I HAVE ASKED THREE TIMES NOW FOR THE OWNER'S NAME AND CONTACT INFO BUT THE STAFF HAS CONSISTANTLY REFUSED TO GIVE IT. THEY DON'T HAVE TO MAINTAIN THE PROPERTY BUT WE ARE EXPECTED TO PAY THE RENT ON TIME...WHICH THEY ARE INCREASING?? STEER CLEAR OF THIS PLACE!

Susie was a wonderful help by explaining things clearly and had a greeting and positive attitude:)

Very great people. Easy to rent and easy to close. Friendly and helpful individuals.

Friendly staff and nice Manager. Great clean storage.

15 storage units were broken into today. This is the second time in a 12 month period. There are no cameras inside any of the buildings. The only camera is at the gate. I have been here for several years.

Been here for 4 months and service and help as always been wonderful, Susie and Ari we're wonderful on helping me clear out of my unit

Susie, very attentive, great 😄

I had an amazing time with Susie. Everything was so smooth and her charisma is over 100. Any questions you have she will have a detailed answer to. Satisfied 10/10 Thanks.

Susie was very helpful and patient showing us several storage units untill we found what we needed. Very friendly and helpful.

Awesome service!!

Clean. Climate control. Payments online. Can set up auto debit.

Ari is amazing customer service and exceptionally patient when it comes to busy people like myself. She accommodated me multiple times, including assisting with 2 unit upgrades, mail delivery and ensuring I knew how to fully access the property. I really appreciate her due diligence and support while I figure out how to better run my business! Thank You

Ana did a great job helping us make our storage decision. Highly recommended!

great place!

I was very happy with there sevices and stuff was very well taken of. I would recommend my friends to public storage. Yes i would rent from them again

Janet was awesome thank you for all of your help

The gate code is so long and they've recently raised prices by like 20 dollars.

Very clean I like the security locks for the storages and clean of break ins

Great location, manager was nice and help full with storage and merchandize. Would definitely recommend this property.

I've been a customer with this site which will be a year soon. My indoor unit the "security door" was broken for months (4-5 months) and multiple break ins at my building I was a victim of the multiple break ins- four in total as them manager said and while all this was going on not so much as an email- letter- or phone call went out to everyone talking about the situation. The property manager explained that to do so they would need to canvass out who regular goes and who doesn't and that many have have units there for years and never go in and check on their stuff. that was pretty much the reason. I don't trust this site any more I believe now that the management is very passive- who knows how long they were dragging their heels on major work orders. I learned that security cameras miss MANY hot spots in the area , take that into consideration. I gave a star because they were well able to take my automatic payment when they needed it obviously, the site is clean when I visit, and were able to listen to me when I had my break in incident but otherwise the site has many flaws concerning security. They might say that this doesn't happen often but the response to such a situation, like it has been in the last few months, was not aggressive enough. It took them near 4 break ins in my building to get a security door- which was off a hinge, to be fixed.

Great room and space ... Friendly ppl! And indoor

Ari was very polite, professional and friendly, accommodating knowledgeable expedient, efficient and thorough. I explained to her that I wouldn't be able to pick up my truck until 7 p.m. There is only one disappointment with this facility I can say is that I don't like that it's not 24 hours. Having said that, she was very caring and understanding. She gave me a one-time overnight pass to get in because I had no one to help me and I couldn't pick up my truck until the evening. I had to move a 10x25 unit that was full myself. I didn't get finished until after 1 a.m. The facility was extremely well lit. I had a very large truck a 17 foot truck it was very easy to get in and out. I love the spacing between the buildings! I felt very comfortable turning around or doing anything I needed to do with the truck. Most storage facilities are extremely narrow when it comes to the amount of space between the buildings and it can be a little nerve-wracking driving a truck through those. I had my dog with me just in case but I felt very comfortable! I felt very safe! I really love that there is a little timer dial that you can turn and it gives you 30 minutes at a time of light inside your storage unit! I love that that is not only energy saving but a lot of places don't have a light inside the storage unit. My unit was very clean! No sign of mice or bugs! My unit was so spacious that it looked bigger than my unit at Morningstar Storage....and $80 cheaper! The location is only a little over 3 miles from my place. Also, a 10X25 storage unit like at Morningstar storage is over $200!!!! If you do an online reservation your first 30 days is only $1! After that, for a 10X25 I'm paying $145/mo!!!!!!! SWEET!

Thank u emily and everyone for helping me with my issue. I will be back

I had a wonderful experience with Ari. She was very professional and nice! I highly recommend Public Storage..:)

Great customer service and location,

Ari was great. So helpful to us. Thanks!

It was good to start with an offer ☺and the service provided by Emily was really good. She was so cool and answered all my questions. I am new to use storage but now i am very clear about the process which is because of Emily.

Great cou stone service!!

I went in to check out a unit, Ari was very helpful, answered all our questions. Took us for tour of property. I would definitely recommend this location.

Aria the property manager was very helpful and informational. The storage units are well maintained and the access to units is having wide roads.

Ari is the most respectful and professional person I have had the fortunate of meeting. Setting up the account was smooth and not stressful in the least. I would recommend this storage facility and Ari wuality service to all my fi

I love this public storage there great and respectful... Everyone should visit!!!!

The service was above and beyond, Ari did an excellent job getting us the perfect storage unit. Thank you Ari, for all your help, your location, space,and customer service was awesome. I highly recommend this place!!!

Property manager is awesome public storage brand packing supplies to expensive go to homedepot for boxes and supplies. Bht propery manager is great

Staff was courteous respectful and dawn is kind of cute.

Great job easy to get a storage ari is very helpful highly recommended

Emily n Ari where so nice n helped a bunch answered all my questions was funny n witty. So far my experience has been great. Except for the 20 dollar paper weight (lock)that doesn't work on any thing people own that needs a lock. Except there storage doors.

Ari was very helpful and prompt when it came to renting a storage unit from their facility

Very good service. The management was extremely courteous, and the property is always clean.

Ari has been amazing. She is a gem. You are lucky to have her. She is a keeper. Give her raise!

I worked with Suzie and she was great!! She helped me from start to finish and was incredibly nice and attentive. Absolutely loved this location and would recommend it!!

Mrs. Susie, was exceptionaly helpful. Very knowledgable of information. Great customer service. Definetly recommend this storage. Go to Mrs. SUSIE she will help yu.

Our experience was a delight... Susie helped us beyond our expectations...would highly recommend!

I never imagined getting a storage unit could be so easy. I purchased my unit online which was pretty simple and I got a follow up call from Susie who welcomed me to Public Storage and made sure I didn't have any questions. When I went to the storage to finish paperwork and see my unit, Kelli helped me and she was a delight to work with. She answered all my questions and made me feel like my belongings were in good hands. I would definitely recommend this location to anyone needing a storage unit. Thanks again Susie and Kelli for putting me at ease during a stressful time of moving.

Susie was a lot of help. Good rates

Suzie was so helpful in walking me thought all the steps to find and rent a space. Highly recommend!

Went in to buy tape. Susie was a great help almost rented a storage unit I don't need. If I ever need a storage I will definitely come here. Thank for your help and tape.

Susie the storage manager was an absolute delight and readily willing to work with me and my business. truly a professional 10/10 would reccomend again.

Susie did a great job helping me find the right storage space. She was kind and patient. I would recommend this Public Storage.

Susie at Public Storage, Inc. 8726 Fredericksburg Road San Antonio, TX 78240, provided excellent service today. She is a great asset to the company.

Imra violet was very helpfut and kind has a great addittude and is good and nice to her costumers. They place is well keot and securitu 24/7 if i had to reffer someone to a storage it would be public storage at 8726 frefricksnurg rd san antonio tx thanks stacy brown

went down to this storage unit for prices and even though it was 20 min. to closing Violet still took time in providing me the prices and also taking me to look at two units that she suggested will suite me. Was very impressed by her kindness and patience will definitely come next month to rent a storage unit here.

Susie was very awesome. She explained everything very well. Had patients. If you need a storage go see her!!!

I came in to purchase some moving supplies a few weeks ago and Susie was friendly and knowledgeable. Thanks for all of your help.

susie was awesome!!! fast and easy friendly service!!! i only come to this storage for all my moving needs!!!

This is an awesome place to use for all you storage needs,easy to access and the staff is outstanding and eager to assist all your storage needs. Great job crew.

Susie has been very sweet & helpful. She has made our experience a joy

Wonderful experience. Susie was very professional and helpful. I will definitely recommend that people see her for their storage needs.

My wife and I were very fortunate enough to meet Susie during our very stressful move. I had never gotten a storage unit before until today and Susie was amazing, friendly and very knowledgeable answering all of my repetitive questions, the best customer service I've had in a very long time. My wife and I are pleased and very thankful for Susie's genuine kindness. She made our stressful back to school/moving week better. oh, another thing, Susie even called me to make sure that she didn't miss me come by the store because I was running late from the time I told her I'd be there. Thank you Susie for all of your help.

Never a problem.

Susie was very courteous and helpful, the location of the storage is convenient and easy to pull in, the hours and ease of access are great!

My wife and I had the pleasure of meeting Susie, and she was wonderful. She took the time to answer all our questions and concerns in a pleasant and upbeat manner. Susie's knowledge base and great attitude were the main reason's that we decided to go with Public Storage. We are lucky that we found Susie to help us with a storage unit and she is a great asset to the company.

I went in at the last minute close to closing time and Susie was great. She did not rush me at all and gave me 100% of her time and made me feel so comfortable and at ease. I would recommend this this Public Storage to anyone. Thank you Susie you ROCK!!!

Augustine and crew are awesome.

Augustine was very helpful.

Long time customer. Augustine has been great! Leaving due to having storage built at home. Recommended.

Great customer service. Awesome.

Agustin was very helpful and professional. will definately recommend this location to anyone needing a storage unit.

Agustin was very helpful. I feel very safe with the location I have chosen I know they are in my best interest.

Im very happy with the service I always get when I come in every month I come in to pay my rent and Augustin is always happy and in a very good mood even when I'm not!!! I'm so grateful for the all his help! And great service. NoelMarie Luna

Agustin and staff are totally awesome. Knowledgeable, courteous and fun! They all make having a storage facility one of the best places to know your belongings are safe. They keep you up to date on insurance needs as well as moving or relocation interests. Way to go...Keep up the good work and friendly smiles.

Thanks for your speedy & pleasant customer service!!! Mr. Augustin ur awesome

Everyone was extremely helpful and provided me with the assistance that I needed.

I have used this Public Storage location (and, previously, Shurguard) off-and-on for many, many years and have always been pleased with the fantastic management! Recently, I stopped by the office and found Augustin to be very friendly and extremely helpful. I had become good friends with Will, but now Augustin will be my new go-to-guy to recommend for storage needs. Thank you for hiring friendly, knowledgeable people!

Agustin has great customer service and is very helpful.

Susie was very helpful, knowledgeable, and pleasant. She had great customer service skills. I had a good experience and would recommend it to my family and friends. Annette

In and out in less than 15 min. Augustin was very helpful.

Excellent. Agustin, was very helpfull. Professional service. Property vas very clean. Look like as if it was new. He was very helpfull

I went in to buy boxes and Agustin was very helpful and courteous.

Agustin was super helpful and friendly. He was made everything very clear and easy, especially for a first time storage user! :D

Agustin (Augie) is the best manager in your company. I don't need to meet the rest because I just know that they wouldn't have a smile on their face when I walked in the office. He does! You have a great manager & company.

Agustin was amazing and stayed late to help us even though we had to get a storage unit right before close. Most people would be irritated and he helped us with a smile.

Agustin is a total professional, I have 3 storage units at the property and love the service I receive from Agustin.

Susie and Agustin were both wonderful to us during a difficult time coordinating storage units and belongings during a death in the family. Susie had remembered our deceased relative simply after having met him over a month prior and was so sweet to us. She helped us find the perfect storage unit for us to transfer belongings with no hassles at all. It was a very long week, but with their help, that aspect of our long visit was made much easier. Such a wonderful surprise.

Agustin was polite, efficient, and made my storage experience easy. Thanks!

Agustin was super helpful. Great customer service. ..

Augstine is very courteous and proff.

Agustin is great, the property is wonderful, and the price is fantastic!

Susie was very helpful and friendly. She took the time to explain everything and make recommendations for my situation. She really seems to care about her customers.

Augustine is awesome. always there for my questions and always willing to help. love the guy! i cannot say enough about it. really glad he works there.

Augustino, their on-site manager has always been helpful, courteous, and cheerful. I have had a unit at this location for 4 years; and he has always been the model of great customer service.

Agustin was very helfpul and gave 100% in customer service. He was able to help us find the right unit for a greaf price. I would recommend this property for anyone who is looking for great customer service and good prices for storage. THANK YOU AGUSTIN!

I had to locate a storage unit for my household goods following the sell of my house. I traveled to the site and met with Agustin. Agustin was a true professional and did all that he could to assist me with identifying the best storage unit for my needs and worked hard to ensure I got the best plan. I would highly recommend this location and recommend Agustin as your point of contact. I did also work with Susie on occasion and she was also very friendly and service focused. All in all, this location should provide you with the service you are looking for with your storage needs!

Great customer service!! They are genuine and try their best to take care of their customers.