Public Storage Self-Storage Units at 5240 W Grand Pkwy S, Richmond, TX

Ok folks, here's the "deal." Public Storage was great when we initially signed up. We got the one car garage size box for $115 per month about 4 years ago. Since we signed on, PS has raised the rent every year. Today, we pay $322 per month. It's time to look for a less " proud of our space" storage facility. BTW, I hate having to move all our stuff.😐☹️🫤

Mary is wonderful to work with! She is helpful and takes great care of her customers! Have been using this location for years. Highly recommend.

Mary provided excellent customer service. She was friendly and very helpful.

I have been renting at this location for several years now. This month my rent is going up $40, which is absolutely ridiculous in its own right. To top this, though, this facility has consistent issues of having enough available, working, carts and no way to manage who gets them so I have witnessed on numerous occasions 1 family come in and take all available. As well, one of the elevators has been broken for the greater part of a year, leaving everyone to use only 1 elevator to get up and down. You want to increase my rent so much? Try to make sure the facility is in fully functioning condition and we can get access to the necessary items to help assist with moving things around.

Thank you, Mary, for all your help! You made my move-in a quick and easy, amd helped me out of a pinch. I highly recommend this location.

Ashly was so great and super nice as soon as I got into the office she was helpful

Mary was so ever helpful and very professional! I recommend this place to everyone!!!!

This review is about Mary Vela. I have been renting space with this particular location for 3+ years now. While every employee I have encountered before has been nice..none have gone above and beyond the call of duty quite like Mary V. has. In a very short amount of time, she has looked out for my best interest without knowing me personally. I cannot go a single visit without seeing her sweeping or cleaning somewhere. Keeping this facility clean is difficult but it is very much appreciated seeing her efforts. Anyone can be a good employee..but what makes a GREAT employee is having integrity and that is Mary. That is why whenever I finish my business at this location...Mary Vela will be the only one who will stick in my memory.

Very friendly. Great customer service.

Merica was very helpful and had great customer service skills.

Merica is lovely and extremely helpful. Truly a pleasure.

Merica is the absolute best!

Merica was very helpful and able to answer all my questions that I had. Wonderful customer service.

I appreciate Jennifer’s help with the process. She was very welcoming and patient with the questions that I had. Clean facility as well. Thank you Jennifer

I am moving so I went looking for a storage unit close to my new home. I spoke with Ms Shapiro. Gave me much information and help. Thank you

The space looked wonderful for what i needed and the front desk lady was very helpful and quick with responses for all the questions i had. Although I didn’t end up renting after all, this location is definitely one to keep in mind.

I rented for about 3 months and always found it to be clean and doors always working. A huge shoutout to Trinity who from minute 1 was helpful, smiling and always pleasant. She keeps a watchful eye while she is there on what’s going on and is a huge asset when asking questions or needing help. Friendly and great!

America the front desk lady absolutely great customer service..she helped us tremendously today

Trinity was fantastic. Very helpful. Nice facility

Facility is clean and the staff is very nice! Trinity helped me with everything and was so kind! :)

Jennifer made me satisfied on my budget.

This has to be the cleanest nicest public storage I’ve ever been to! All the staff was very helpful and it’s so easy! Thank you public storage!!

Trinity made things so easy. Highly recommended.

Maggy (Margaret) provided outstanding service today. She is very accommodating and has great personality.

Margaret provided the BEST customer service and with a smile!!

Tanya is awesome, she was so patient helping me to rent a unit. And l got the best price. So, come over! Ask for her. Thanks!

Very nice always willing to help and happy he has helped me d ex very time I’ve had a problem . Thank you for all your help happy msn here

Great place. Angie was very helpful!

Great Customer Service. Called seeking information and Angela was very helpful and knowledgeable! I will definitely use this Public Storage when the time comes!

Angela was awesome! Great customer service, even my wife likes her. Will have to come back

Rented a 10x15 to uncluttered house and sort out stuff.

Angela is AWESOME. I would give her 10 STARS if i could.

Angela Was a very nice woman and great help to me Great job!!!

Great customer service! Very pleasant for a change.

Rented 2 units, service was great and process was seamless. We needed climate controlled 30x10 units and this location had it, so worked out great for us.

Angela did a Wonderful job today thank for all your help baby girl

Excellent service! Very friendly and helpful! Thanks you Angela!

Ms. Angela helped me and the service was excellent. I would recommend anyone using this location.

Angela was so helpful & you need all the help you can get when you are moving! She also made sure I knew about all the current specials. Thank you :)))))

Angela Rocks!! Great customer service big help

Ms. Angela was the absolute best, from jump she was very helpful and assisted my needs right away! If you ever need any help ask for Angela.

Recently signed a lease with public storage. Angela has been extremely helpful and made my move as painless as possible. She had my unit prepped and ready to go. Check-in was a breeze l! My movers were in and out with ease. Angela and Tanya took really good care of me and I am very satisfied. Thanks Team and great customer service!

The customer service by Ms Andrika was Very Awsomw , she helped me with all my needs on the property , she lead me in the right direction at the end of the day Thank you Very Much !!

Customer service is awesome..Andrika was amazing..

Awesome place, Andria was so helpful. Very pleased with the contact less experience.

Very professional, always serve with customers returning and that's a plus for me. Great job!

I stored my stuff here while I was deployed. They took awesome care of my stuff. Very secure and in a great neighborhood. Andrika was very nice and very helpful. She was awesome.

Very professional, clean, staff is very knowledgeable..

Andrika is awesome🙂. Today was my first day at storage unit. Andrika answered all my questions, shared with me the best way to get my unit (while being pleasant), and doing it with a great smile. Andrika is truly an asset to the Public Storage team.

My husband and I just got a storage unit at this location and it’s amazing! The site manager Andrika is super friendly and very helpful! I totally recommend using this storage facility!

Andrika provided outstanding customer service. She is very knowledgeable, helpful and very accommodating. She has great people skills and a wonderful personality! She always greats her customers with a smile in her eyes and voice! Outstanding Employee!

Andrika is absolutely amazing. I've been going through a rough time lately and she made my move in process so smooth. I can't begin to thank her enough. Please keep her around and I highly recommend this location.

Andrika was really friendly and helpful! Strongly recommend this location!

Andrika was super helpful during this stressful time. I had to move quickly and she was very eager to help me get everything I needed. Thank you Andrika!!!

I would just like to say that Andrika is so very helpful and professional, not to mention, it's super clean. I highly recommend this place!!!

Great facility and excellent Service available. The management maintain the building in good conditions and secure. I highly recommend it to anyone looking for a place to store personal goods

Great experience and easy access

Andrika was great. Easy and quick signup. Thanks

This location is very awesome Andrika is a very great person an the store is very organized.

Very helpful staff. Clean storage units.

I had a great experience at public storage with Andrika

Andrika is extremely sweet and caring as a person and it shows through her work. She is attentive and is willing to help you with whatever you need.

Andrika has the best customer service. She’s so informative and helped me to get my account back in good standing. I really appreciate her efforts. I highly recommend this property.

Andrika is AMAZINGLY awesome!!! So friendly, helpful, and professional. She explained the entire process and answered all my questions in the most sincere manner. I would recommend this facility to any and everyone.

I have never been more pleased with customer service than I was today! Andrika fought for me to get back into my unit and helped me get the late fees taken care of... such a wonder experience with someone who obviously has a huge passion for her job! Especially when times have been so hard and the service I received even put a smile on my face by the end of it! Thank you Andrika!

Great customer service,Andrika was very professional and polite, she explained every detail of our contract for us to understand, very satisfying experience.

use this storage for 8 months all excellent very easy and pleasant access, I want to thank ANDRIKA she was very attentive, pleasant, she helped me in everything, excellent person I am glad that such a person has attended me, many people who attend the public should be like her. THANK YOU

My wife indicated she was very pleased with the customer service provided by Andrika. She patiently answered all my wife's questions and even assisted her with loading boxes she had purchased. My wife could not have been more pleased with the help and information Andrika provided.

I just wanted to say Andrika goes above and beyond to help. Thank you so much for taking care of our needs.

Andrika was very professional and helpful to me when I came. I look froward to seeing her again for all my storage needs. She is an asset to the company.My badd! Andrika was WONDERFUL AND 5 STARS....

Ms. Andrika- such a warm, polite and helpful lady. There was an issue with my reservation- I lost the reservation I had made (which was in part my fault). She made sure to find me a new unit that was the same price as the unit I had lost. From the moment I spoke with her over the phone, to getting to the store and meeting her, she was exceptionally warm, polite, kind and extremely helpful. She took her time to make sure I was well taken care off, understood everything and was assured me she would speak with the manager to rectify my issue. After that encounter, she called me during the week to confirm everything will be taken care of. And then a relief manager came in, Ms. Andrika was so thorough in that she left notes for the relief to call me when all had been settled. I really can’t speak enough of how impressed I was with her. I had to tell her: “please don’t leave this location” because her service was that exceptional. It’s great to know there are still individuals out there that value taking care of everyone that walks into their place of business. Thank you Ms. Andrika for making my experience with this location seamless, smooth and fantastic! Choose this location, and you won’t be disappointed.

This is one of the nicest and cleanest storage properties I have seen. Adrika was super friendly, professional and extremely efficient when helping me sign up for my storage unit. I highly recommend this storage property for any of your storage needs.

So easy! So clean! So friendly! Andrika is so pleasant to work with!

Andrika was AMAZING! So helpful, friendly, and personable! I’m not one to leave reviews often but she was really that great. Explained everything in clear details and was quick with the entire process!

Andrika was extremely helpful. She was very friendly and helped us get everything set up.

Andrika was a delight to communicate with and she was helpful every step of the process. She did a wonderful job making the rental experience as smooth as possible. Highly recommended no regrets.

Great experience.. Andrika was wonderful help

Jennifer at this location went above and beyond to make sure we were taken care of and showed great customer service. She was very accommodating, friendly and professional. Ten stars

Mary was amazingly helpful and knowledgeable about my storage needs. I would recommend this storage facility to anyone especially knowing they will have someone like her to assist them in their storage and moving needs. Mary is Awesome!!

Andrika was very helpful, has a pleasant personality, explained everything clearly, and was very patient with us. Thank you Andrika!!!

Gina was awesome!

Gina helped us make a smooth transition when upgrading units! She was so kind and helpful!!

Great service

Mrs. GINA WONDERFUL AND AWSOME PERSON, CUSTOMER SERVICE IS THRU THE ROOF!!

I want to know how much you charge monthly for storage and how long can one hold stuffs in the storage for?.

Individualized appointment times due to COVID-19. Temperature control very spacious rooms, great service, friendly, prompt & expedient service. Ask for Gina. Couldn’t be more satisfied

Excellent customer service

Gina was so helpful as we made a big move! She went above and beyond as we hauled things in and out and over and over again. She made our experience just great! Thank you so much Gina! ~Evelyn James

Great customers. No runaround.

Gina was fantastic and super knowledgeable and helpful. The facility was very clean.

Picking some things up for my 95yo grandma. I have a pickup so Im the delivery driver of the family 😆. Nice, clean and organized storage facility.

Always clean. Staff is always friendly. Rates are reasonable. Would definitely recommend to anyone.

Great storage place to put your stuffs in, clean and quiet, staffs are friendly, highly recommended

Mrs Mary was very helpful and nice. Great customer service.

I just rented two units at location 29215, and the experience was great. Mary assisted me, and went above and beyond to insure that I was very satisfied. The facility is very clean, and access is easy.

Wonderful service!

Where do I start with this property? I am extremely happy to have found this place. They have all I was looking for - space, clean environment and good staff. The STAFF! They have an awesome staff, especially Ms. Mary. Moving can be very stressful and overwhelming, but meeting Ms. Mary made it all so much better. She was very helpful. She went out of her way to make sure that I have an easy move and I got the best size for my things. Her friendly attitude and smile (that smile... love it) is incredible. I always look forward to seeing her each time I come here. Customer service is one of my pet peeves, and Ms. Mary is exceptional at it! I would definitely recommend this property to many. Already started actually!lol... I just love this place! Thank you Ms. Mary for an awesome experience.

Very very friendly staff! Mary and Jeff both have phenomenal customer service. Great prices and even better quality / climate controlled units. Strongly Recommended!

Mary made the reservation experience very welcoming as a new client to Public Storage. I hope you stay around and that smile is killer when passing through! Thanks for helping us out and getting us situated!

Mary was an exceptional lady. She was extremely helpful and made the signup process a breeze. She’s very knowledgeable and kind. I totally recommend coming here. Wonderful customer service.

Merry at store number 29215 is the best sales person in the world she best she a raise thank you

Mary was amazing!! She and jumped through several hoops to make it possible for to get my new unit on the same floor as my existing one, and for a lower price. It had been a but of a frustrating process for me, but she made it all workout because she always wants her customers to have a smile!!

clean, inexpensive storage

My entire experience this morning at public storage was fabulous! I was greeted by Mary as soon as I walked in. She was nice and polite extremely knowledgeable. Explained everything simply and was just a joy to work with this morning! Everything was clean neat and organized. Mary was very sweet and helpful I would recommend coming and renting from this location it is spotless! Thank you Mary for making a stressful time so much easier.

Great service! Jeff helped alleviate our stress of moving. Thank you!

Jeff provided us a great experience. I love how clean the place was. Awesome service and location!

We've enjoyed our space here. Thanks again!

This place is very clean and Jeff gave us excellent service. I recommend this place to all my friends and family.

Mary was outstandingly helpful and knowledgeable about my storage needs. Rented right away!

Jodi was such a huge help in setting up my units and my sisters unit. I had the pleasure of moving the rest of my sisters belongings into a unit when she and her family moved to Dubai. I moved from a large home into an apartment and needed to store some things for a bit myself. I finally moved the last of my sisters things out of the last rental unit we had and Jodi happened to be working that day. There were no problems with the units. No bug issues, no mice issues, everything was in perfect shape when I moved it out. Thank you Jodi for your friendly and professional assistance.

So disappointed in this place. First of all, Public Storage decides to increase rental rates at any given point so you never can lock in a rate. Second of all at this location in particular the service is terrible. No management ever there and no one ever answers the phone. They’ve tried to nickel and dime for everything via email but don’t answer the phone to explain. Find somewhere else.

Very professional group. I have two units there and Mary made the contract process very easy and understandable each time. Good location, and easy in and out.

Great location.

Great experience. Jeff was able to answer all the questions I had.

I love this place. Great service and well kept up. Highly recommend!! Best storage place... EVER! Thank you.

Jeff is very knowledgeable and helpful! I inquired about the units and I got exactly what I wanted! A few extra boxes and box tape also helped a great deal when Jeff explained the extra items in the lobby. Great place to be!

What a great experience I had at Public Storage today. Mary greeted me with a smile and a warm welcome. I instantly felt valued as a potential customer. After she explained everything to me and showed me a storage unit, I signed up. If you’re looking for a great place to store your belongings, I highly recommend this location. One Happy Custoner

A 5 Star rating for a 5 star location! Jeff did a wonderful job helping us!! Highly recommend!!!

Jeff is awesome! Very helpful and took care of me. Had to move units when my place flooded at another property. Jeff handled it like a champ. Great job and keep up the awesome customer service.

Easy setup. Mary was very friendly and helped me choose the right storage for my needs.

Te Vez Y. Que help me to ubderstand about the móving process. She is very clear. Que reserve to be promoted.

Amazing service. Very polite Ms. Mary, she took care of me with a charming attitude. So happy and grateful that I got to rent the space I was looking for. 10 stars 💯

Great place and Mary was terrific in walking us through the property and getting us set up! Still moving in but so far, so good!

Super great service!

Want to get cost for rentals? What size available?

I was impressed with Jeff's level of service and the cleanliness of the facility. This is the place to take your business.

They went above and beyond to ensure me the ability to have access to my unit. The staff went to great measure and we're so helpful. I only have aces to say about this place. They are located in an easily accessible area. There is ample parking. You are not located next to any business so packing and unpacking is pretty private. Plenty of flat bed dollies. They have an elevator and bathrooms and an electric plug under the fountain all of this is available for your use even after office hours.

Clean facility. Friendly, efficient service from Mary!!!

Jeff did an excellent job on helping us with our moving supplies.

Mary was great assisting me on my visit. Thank you so much. Location is very clean and secured.

Pascha was great and very helpful!! Had a great experience booking my new storage unit!

We like Public Storage! Thank you Jeff!!!

Jeff provided me with great service!

Great customer service. Clean and friendly. Highly recommend.

Clean and professional staff. Jeff helped us so much. Thank you!

Mary was awesome! Have been a customer here for 3 years. Clean and secure. Nothing but good things to say about facility and staff!

I've been customer for 3 years and had an exceptional experience. Love this place!

We had a great experience at Public Storage. Highly recommend.

Trinity gave us excellent customer service and care. She was very knowledgeable and friendly! Super clean, well kept storage areas and parking areas!

We had a 5 star experience at this location. Thank you Jeff.

Excellent place.

Jacob was great

Great place great staff

Great facility Staff is great

Jodi Provided excellent customer service!

Very helpful!! I came in and need to load more items into my unit. But for some odd reason my lock was stuck. Jim was a very nice gentleman who came and helped me to try and open it. Of course it didn't work. He was very nice to let me put it in another unit until they could break into my unit. Gave me a new lock and everything. He was awesome!!! Thank you Jim/James

Very clean facility, well managed by attentive and professional staff willing to serve their customer base. Look here first for your storage needs.

This place is clean and well run.

No place to throw trash

Olivia was great. She was very professional and helpful. I recommend this store very much.

Great location to pack it up.

Miriam & Phi Ramy and Olivia offered exceptional customer service and great advice. We came here 7-11-18 just to inquire and find information. Ramy was our guide and explained the process of the storage facility. He assisted while listening to our questions and concerns. He was very patient as we delegated on the sizes and prices. Public Storage has a lot to offer when it comes to space and quality. This place is climate controlled so that is a win-win. You could also sign up for insurance plans and options for reservations. Also setting up reservation online is a big difference so being told about this was great. They definitely are a great team both Ramy and Olivia are technically savvy too. If anyone ever needs assistance this place is the first to go! I think this is a safe location and flood proof spot after recent weather concerns. Thank you for the above and beyond service! We are glad to experience your support. 👍👍👍👍👍👍

The staff were friendly helpful and professional. Ms Olivia Ramy made my experience easy and enjoyable! Thank you!

Olivia was excellent to work with. She was helpful to make sure I was getting the correct space for my requirements. Good facility, very helpful, good price, and good location.

Outstanding service. Very clean facilities. Thank you, Olivia & Jeff.

Jeffrey and the staff at this location have been extremely helpful. Thank you

Been here 2 months... 5x10ft on the 3rd floor... No 1$ Month. Let’s be clear! That was fine. Started the 5th and didn’t get a “due” email... but on the 7th got a late email. The Guy was even aware, and acknowledged they don’t send out “DUE emails”.. just when your late. That’s hilarious in 2018. TRY YOUR LUCK AT ANOTHER UNIT Will say everyone I dealt with were good people. Just terrible computer system I guess

Clean facility. Fabulous customer service. Best place to keep your stuff. Safe and secure. Thank you Olivia for the great work Regards, Reza

Olivia & Nakia, very professional, knowledgeable and efficient. Great job ladies, thanks for all your help with my storage selection and service.

Jeff was very helpful with my storage questions.

Excellent customer service. Victoria was extremely helpful, knowledgeable, and patient.

Sheila and Jeff were a great help.

Olivia was great very informative about the storage unit, pricing and all the items needed to protect my belongings. Ryan and Jeff were also helpful !!! Great Location !!! Done with the whole rental process within minutes !!!

Victoria and Olivia have been helpful. Victoria has explained to me everything I need to know. It was my first time to get a storage. Great service from Victoria.

Very helpful.

Great customer service

Great service, very quick....thank you Vanessa, Destinec and Romy!

I loved how everything was in doors, and now might be moving back to Texas

Vanessa and Olivia were very friendly, helpful and informative. They did a great job helping me to find the space I need, allowing me to see several units to make sure. Great customer service!

I rented a 10 x 15 unit for $113 and it only took 4 months for Public Storage to raise the rate to $144. I would not use this place again

Olivia was very pleasant and knowledgeable, she made my move in effortless. Thank you Olivia!

Jeff helped us out a lot. I highly recommend this place.

Olivia was great, very pleasant and professional during my visit. Jeff was also very helpful. Thanks for all you help Oliva from a happy customer ! Thank you, Sharonda

Very clean facility and staff seemed very friendly. Olivia was a great help through the registration process and explained everything very thoroughly. We would recommend this location to anyone needing to store items.

A Nice, clean and friendly place to keep your belongings. The staff is very professional.

Olivia was very helpful and friendly best customer service I've experienced at a storage facility!

This is the second time I've come to this store, during open hours to find a locked door and a sign that says they'll be back. What is the point of having office hours if they don't mean you're open. This is the last time I'll waste gas and time driving to this place. Extremely frustrating! Both times there have been other people in the parking lot with the same frustration.

I really enjoyed my experience at this location. The facility was well kept and clean. Mileyvi and the property manager were extremely friendly and helpful. I highly recommend

Jodie helped me out when another location gave away my big 10/30 unit reservation. It was a Hassel to use two different locations BUT Jodie made a difficult situation much better. She is very friendly and professional and makes you feel welcome every time you go to your unit. Thank you Jodie for all you help!

Jodi made our move easy with her customer focused support. Always ready with solutions to our challenges and working hard to simplify our move in and out we are glad we chose Public Storage. Jeff, a new member of the team, is also very helpful and always ready to help. Jodi identified an item left on the elevator by our movers and tracked down the owner. I didn't realize the item didn't make it to our house until she called. Thank you Jodi! Public Storage is awesome!!

Great service, explained everything thoroughly.

Jodi the Manager is perfect and will assist you with the highest customer service....

Jodi made the whole process easy, and she's so nice! I had to move to another location, I'll mostly miss not seeing Jodi! The only complaint I have is that the lights don't turn on quickly so I would be standing in the dark on the 2nd floor. Other than that, the location is great and very clean.

A very clean facility, but mainly the helpful staff (Jodi) was so nice. She gave me great recommendations on the unit size and made everything super easy! Thumbs up!!

Nice location and very clean building. Jodi was very helpful as well.

The manager was great and very friendly. Very clean and well kept. Easy rental process and access to the building.

Excellent Service, Jody is very friendly and gives you a 5 star service.... Location looks like new.

Convenient location and nice clean units. Jodi always greets us with a smile or a wave. Jodi is always very helpful and friendly. We recently needed to add extra units and weren't sure which ones would work the best for us. Jodi was very helpful and accommodating in this process.

Customer service from Jodi was 5 stars. My reason for the 3 stars is the racket Public Storage is running with their administrative fees and lock requirements. The mandatory lock you have to use is $20 and in my opinion is about a $5-$7 product. I've had other storage units with mandatory lock types but the quality of lock was significantly better. The administrative fee is $24, which seems pretty steep to begin with. The bigger issue I have is that I moved out of a larger unit and into 2 smaller units and had to pay another administrative fee. The fee was waived on 1 smaller unit since it was considered a transfer. This is nothing but a money grab in my opinion, as all of my info was already in their system. Last issue is the ever changing rates. I checked on the price of smaller units on a Monday and went in on the following Wednesday (2 days later) to get them. In 2 days the price on each unit went up by $10/ea.

Great customer service! Jodi was very kind and explained everything to me very well. I was very pleased with my experience at Grand Parkway in Richmond Tx location! Its hard to find good customer service now a days and Jodi was above and beyond my expectations of good customer service! 5 star rating ;)

Hi everyone, I purchased a storage unit on 2/1/17 with Jodi. She was pleasant and very professional. I enjoyed my experience and would refer others to this location if you are looking to store items. Jodi took her time and gave me undivided attention, she went over all the information that was given with great detail. Awesome experience!!

Great customer service, facility well kept. Jodi was wonderful. Explained everything and made sure we were satisfied. Very thorough.

Jodi was amazing!!! She waited for me to get off work and then took her time walking me through the whole process so I wouldn't have any issues in the future! She was all smiles from start to finish and made the whole process so easy and stress-free! The facility is very clean, the prices are great for what you get and the bathrooms they have available to tenants is very clean!! Thank you again! I will refer people to THIS location!

Jodi is awesome! Very personable, patient & explanatory. Took the time to walk me through everything even after knowing I have recent experience with PS.

JODI AND DAWN ARE EXTREMELY KNOWLEDGEABLE and I am glad I came to this location .

Great Customer Service, friendly staff, easy access. I requested an upgrade to a larger storage unit, received call as soon as it was open, they completed the paperwork while I was transferring from old unit for a seamless experience. I would highly recommend this location.

Jodi very helpful. 29215

I love that the unit is secured to get through the Unloading door by entering my personal code and the same in the elevator. So simple!

Jodi was very helpful with having our storage needs taken care of. Her location couldn't accommodate our needs but she was able to set us up with a reservation at another Public Storage location that worked great. The other location actually saved us money. Jodi is a very good representative for this company.

Great Customer Service

I never had to go through the process of getting a storage space but Jodi made it all so easy and walked me through the process and worry free. Public storage Jodi is GREAT!

The reason this location is so successful is due to the awesome and professional associate Ms. Jodi. MS. Jodi is extremely exceptional she was assisting me with my storage I had my hands extremely full and she offered hers and I left some items and although it's been months since I've been to the storage she had my items for me. Totally awesome thank you Ms. Jodi and please continually be the awesome person that you are and keep that outstanding personality and professionalism 😁.

Great service and facility.

Jodi provided excellent customer service! She was kind and went above and beyond to help. Great place!

Great Location! In mint condition, all the services and security! The attention to details of the staff is really good! Jodi the Location Manager was friendly and took the time to explain every single detail with a big smile! Definitely I highly recommend this location! Fulvia Camargo

Jodi is awesome. My wife and I were getting the run around from another storage unit and we were losing hope already. We found this place and I know that it was closing time for the store hours but Ms.Jodi decided to stay past the hours of operation for us. It's really the customer service that build a great customer base. Thank you Public Storage for having Ms.Jodi on your team.

Jodi is the best!!!

Jodi Ponce is awesome. Place is clean and staff are great, but Jodi is the BOMB (non-terrorist type bomb). She was so helpful with getting me and my stuff squared away. Thank you sooooooooo much.

Jodi provided excellent service from the first phone call, to the account setup and explanation of policies and usage of the facilities. Thank you, Jodi!!!

We just rented out a storage unit here. Jodi, the person who helped us, was very professional and very kind. I only wish we had come here first.

Very nice clean facility. Jodi, the onsite manager, even spotted a few items left behind in an out-of-the-way place and called us quickly to retrieve our items. She went above and beyond, and it was certainly appreciated.

Even though the moving-in experience and the staying experience has been less than satisfactory, Jodi was an absolute doll and pleasure to work with. I highly appreciate her help and info. The checkout process with her was a breeze! Thanks Jodi! Your customer service is refreshing! :D

Jodi was easy to work with and she answered all of my questions. It took only minutes to rent a unit because I started the process on line.

This had been hands down the most awesome experience I have ever had during a stressful move! Jodi and Dawn helped us when we first leased a space. They were friendly, and engaged with us like long time friends. On the day we moved into the unit, Jodi exceeded our expectations and gave us the best service ever. I highly recommend this storage facility

Talked with Jodi. She showed several unitsand took the time to try to understand my needs. Very helpful.

Ron is very helpful. Just came back from renting from their brand new facility. Very satisfied! Clean, new, ample storage and accessibility is perfect.

-Roach infested -Staff not helpful to resolve issue -Unable to reach management If you want a roach infested storage unit, then you should rent from here. When we first got our storage unit a couple months ago, my husband and I thought it was wonderful. We got a great price, and since this location is new, the unit was clean; however, that changed quickly. Just a week ago, my husband and I saw cockroaches (the little ones) on the floor outside of our unit. When we opened our unit, there were a couple cockroaches at the front of the unit. Who knows how many were hiding in the back. I left feeling frustrated because someone brought roaches in with them. I know that Public Storage cannot control what people bring in, but the way the dealt with the problem is not acceptable. I asked what could be done, and they didn't seem that concerned that the entire floor was in danger of being exposed with roaches. The first worker I talked to about the issue referred me to the regional manager. My husband called him, and we have yet to hear from him. I emailed him and have yet to hear from him. Since the regional manager never responded, we decided to go back in and talk to Ron to see what he could do. I was told that they would spray outside of the units on the floor, which isn't solving the problem of the roaches already inside all of the units. I was also told that we could switch units and move to a different floor. I was thought that was great, until I was told that we would have to pay a higher rate because the rates of the entire unit went up. How fair is that? I am fortunate that I found the roaches in our unit early because I can try to keep them under control on my own. I do, however, feel bad for all of the other people on the same floor who have no idea that there are roaches in their units because management never informed them about this problem. If you are looking for a storage unit, I advise you to go somewhere else. I don't want anyone to move into a unit that seems new and clean, when in reality, it's not.

Ron was exceptional in helping with complete information about the storage rental. He was very thorough going into the options available and was extremely professional. A very non-stressful experience

Great service! Ron went over everything that I was planning to put in storage with me. In doing so I have a decent size unit for my stuff:)

I was frustrated coming into public storage because cube smart was false advertising their prices I needed the space immediately , I walked into the public storage and both Jasmin and Ron immediately welcomed me ... I didn't know the actual size of space I needed but they went through a series of questions to determine the right size for me. The property is very clean and taken care of. I had to discuss with my husband the size and prices before renting but I WILL be back , I would recommend them to anyone needing a storage unit. LOVED it !

Ron helped us find the right unit size for all our things. When we came in, we didn't know how much space we really needed, and he went through a series of questions about what we had to figure out an approximate size of our stuff. The site is very secure with keypad entry that will only let you go to YOUR unit's level. And good locks on the units that can't be cut off. Even though you have to buy their lock ($20) you can use it again if you decide to store with Public Storage at another time. Overall, it was a painless and enjoyable experience. If Ron is your helper, tell him he looks like Ice-T!

Stephen was very helpful today and did an outstanding job taking care of our needs. He is truly an asset to your company and does an excellent job serving your customers! Thanks Stephen!

Steven and Jorge are professional, efficient and courteous TOP CUSTOMER SERVICE ! The location is clean, centrally located and huge! Unfortunately I had an unsatisfactory experience with Deron. Thanks goodness for Steven & Jorge.

Great experience with customer service!! Was easy & fast... highly recommended! Ron helped me with finding a storage unit I needed with out any problems... answered all my questions I had and was very friendly!

Jorge and Stephen were great to help me out. They provided me great customer service.

Excellent service rendered and follow up by Ron. Facilities very clean!!!

I don't understand why only a few businesses are transparent now a days. I reserved my unit online and was given a price of $83.50 for the first month and $61.50 thereafter. No where online did it mention that a cylinder lock must be used. Having rented storage space previously I had my own disc lock, but was told I could not use it and that I must purchase the cylinder lock for $18.99. Needless to say, my first month went from paying $83.50 to $106.50. I've should of cancelled and gone to Storit! across the street, but I was limited on time. As I loaded my unit I still could not get over the fact of paying $18.99 for a lock. I went online and found that public storage online sells the exact same lock for $12.95. I went back to the front desk and questioned them why was I charged $18.99 when the lock price online was $12.95. I was basically blown off and told "that's what the computer charges" and didn't have any other option. Yet they had the option of removing the insurance when entering my information in system. Which brings me to the next issue. Why would you say "the state requires every unit be insured" but not get the policy number to show proof of insurance? Well, if its not needed then it not required and they're just trying to charge you more a month. I wonder how many people they're taking advantage of, using this tactic? I called public storage customer service to voice my concerns, but was told I would need to talk to a district manager. I've yet to receive a call from the district manager.

Ron is friendly, helpful and made sure I reserved what I needed. The whole process took less than 30 minutes and the only surprise was that they will not let you bring/use your own lock. You have to buy their cylinder lock ($18.50). Also, you will need to either have insurance that covers off property rental units or buy one from them or someone else. I appreciate Ron's attitude and attention to details such as ensuring my access code is active and working. In comparison to the local competition at Cinco Ranch for storage units, Ron and Public Storage are certainly top shelf. I am speaking from experience of dealing with CubeSmart.

New, clean facility. Excellent customer service. Ron was very helpful. Great rates. Got in on a Memorial Day special and paid less than 1/3 what Cube Storage was charging. Highly recommend.

Great place! Ron was nice and very helpful. He made sue that I got a proper storage unit that would fit all of my stuff. I would recommend this place to anyone.

Great experience, great prices. New facility, clean. All a/c units. They had everything I needed to make my move so smooth and hassle free. Ron and Morgan gives beyond 5 stars of service! I will definitely recommend Public Storage on Grand Parkway to everyone I know that needs storage!!!!

Ron provided excellent customer service. He is knowledgeable and helpful.

Fabulous service! Friendly atmosphere - appreciate how they explained everything - from the financial to the location etc. Love the climate control and ease of access. Ask for Ron!