Public Storage Self-Storage Units at 3401 K Ave, Plano, TX

Zero stars for this location, nobody ever on site. Call the number just to get transferred to difference people so many times, just to see who can get me off the phone quicker. Bad business

I want to send out a big thank you to public storage. Tristan was great and super friendly. He took the time to really understand all my needs for my storage space. I highly recommend public storage to everyone especially with Tristan apart of the team..

Kyle is excellent. Great customer service and amazing communication skills!!!!

Very friendly and helpful customer service! Clean property!

Manager Connie is unprofessional

Nice clean property, staff was very helpful, good place to do business.

I found the units at this location to be extremely clean and kept up compared to most I’ve used previously. The staff as well were very helpful and accommodating, I will definitely be recommending this location to anyone I know seeking a storage facility. thank you Public Storage

Connie was able to help me and she was phenomenal. I had to drive down to Texas to help my aunt get her things moved in to one of your units. She was very accommodating and helpful. Thanks!

Nice people. Clean facility. Reasonable sizes and prices!

Nice property! Easy move in process!

Office staff was awesome and quickly addressed what I needed to get done here.super friendly! Thanks!

DO NOT RENT FROM THIS COMPANY!!!! I have been renting a unit for the past two years and in those two years my rate has increased three times. My rent started at $89/month then went up to $135/month then went up to $165/month now they want $212/month! The current rate being advertised for the same unit is $69/month so they are trying to rip me off! Beware of the contract, they don’t tell you that they do this. It is almost impossible to speak with someone at this location or through the 1-800 number. Once I did speak with someone, the customer service representative was rude, and did not allow me to ask questions. Both representatives just transferred me in mid sentence to a survey. The office is often empty when going to this location so good luck trying to speak with someone. I went to my unit one day to discover that they had replaced all the doors and locks without notifying me and I could not access my unit. I refuse to pay another increase and will be emptying my unit and going somewhere else.

My belongings got ruined. There were rat feces all over my stuff. It was disgusting. They did nothing about it, and won’t do anything to rectify the situation. Do not put your things in this storage facility.

I’d give 0 stars if possible. Showed up today to retrieve items from storage and saw they were not there. Upon looking around we noticed that the hinge pins were lifted from the hinges. Waited at the office for 15 min for the property manager to return. When she finally did, we let her know what had happened, that the pins were removed and items were missing from our unit. The property manager was rude, condescending and less than helpful. I asked why we weren’t notified and she stated all they look at is the locks, they don’t look at anything else such as the doors or hinges. I made a comment letting her know her tone and demeanor was not appropriate or appreciated she got even snippier. We left to go to The truck to call corporate, when my son went back in to ask her name , she said it was Laura, he asked for her last name and she replied she didn’t have one and that the person at the office that day was the property manager. She did not offer to live us to another unit or secure the unit we had. While sitting out front looking into the office I called to ask when and what they could do to secure the unit, I literally saw her look at the phone and ignore it, so I had to leave a voice mail. Do not rent from here. They do not care about your belongings, you are just a pay check for them. They are rude, conceding and offered no help to resolve the situation. We lost over $1000 worth of items because they have failed to put in place protocols or guidelines that offer a level of protection for your belongings. The only solution she offered was to file a claim. Upon filing a report with Plano police, we found out that this particular property has been a hot spot for theft. Of course they don’t tell you that because they want your money. But they have not implemented anything to detour crime either. You mine as well leave the unit unlocked for the thieves. Laura should not be in any position to work with customers, she has absolutely no people or customer service skills, she will make you feel like you’re interrupting her day and you’re an inconvenience. Waiting to see what corporate has to say. May update later depending on their response or lack there of.

If I could give it 0 stars I would have. We have a moving crew bringing stuff to our unit and the gate is closed, our code isn’t working even though our account is fully paid, and no one is in the office at 2pm on a Monday! Worst customer service ever. Tried calling the property and no one answered even after navigating their robo menu that told me to download the app (which also isn’t working). Don’t store your stuff here if you want to be able to access it when you need it.

Renee was very nice and helpful, she always smiling and laughing

I haven't even been here a full month and my experience has been horrible. I am almost scared for what's to come if I stay. I moved in on a $1 special and ended up paying $55 initially (for insurance or something)...my account reflected a $0 balance. Then a few days later I get a notification saying that I owed about $20 or so...so I was confused and I called the office...I got no answer and left a voicemail...a couple of days went by and my balance is now a little over $45 (and I have no idea why)....I almost feel obligated to pay it because I am getting threatening notifications about my storage. Now mind you my initial call and voicemail was about 5-7 days ago...then today I get a call and I don't even think they let the phone ring because they hung up quick, and it never went to my voicemail. They called at 5:27pm, I called back IMMEDIATELY and got no answer. I repeatedly called over 12 times and no one ever answered. This is a very horrible experience especially for someone who is new and not even a full month in. This is not the experience I was hoping for and very disappointed.

Lisa in the office was amazing! Thank you Lisa for making renting a unit smooth and easy.

I don't like to leave 1 star reviews. But you've earned it! We were locked out of our unit for 2 months due to a new magnetic lock that they installed. It was faulty and would not let us in. While still being billed and unable to access our belongings. We wanted to move our things and close the account. But our items were held hostage. They don't answer our calls or escalate our issue. My advice, avoid this headache and find another place to take your business.

Terrible. Just terrible. TLDR; You will call repeatedly and no one will answer. Staff is never on site. They increase rates a few months after move in. Pro: Move in was simple enough. Con: 1. 3 months later increased my storage prices from $80 to $106. 2. There is never any staff on site! Have been there 3 separate times during open hours and each time there is no staff. 3. Made an appointment with a staff member and they never showed. 4.Parking lot is full of customers waiting for assistance.

Terrible property. Don't rent here. Trash everywhere. People hanging out. Very shady. I just vacated. Apparently the manager is no longer there and its gone down hill fast. Get out while you can.

JOE was absolutely without a doubt one of the most proffessional,knowledgeable person anyone could ask for..i had been to two "KIOSKS" IN NEARBY locations-zero people skills(given that they may have known ANYTHING ABOUT LEASING OR COMPUTER SKILLS TO PREFORM THE LEASE"JOE KNEW AND TOOK TIME TO make sure all went smoothly..He is a dedicated and an asset to Public Storage family.. Give this man a raise STAT!

Wendy is amazing and she was a huge help for us

The girl that works there, Sally was very helpful. I had a problem understanding my bill and she took the time to explain everything to me in detail. Excellent customer service.