Public Storage Self-Storage Units at 3401 Avenue K, Plano, TX

Renee was very nice and helpful, she always smiling and laughing

I haven't even been here a full month and my experience has been horrible. I am almost scared for what's to come if I stay. I moved in on a $1 special and ended up paying $55 initially (for insurance or something)...my account reflected a $0 balance. Then a few days later I get a notification saying that I owed about $20 or so...so I was confused and I called the office...I got no answer and left a voicemail...a couple of days went by and my balance is now a little over $45 (and I have no idea why)....I almost feel obligated to pay it because I am getting threatening notifications about my storage. Now mind you my initial call and voicemail was about 5-7 days ago...then today I get a call and I don't even think they let the phone ring because they hung up quick, and it never went to my voicemail. They called at 5:27pm, I called back IMMEDIATELY and got no answer. I repeatedly called over 12 times and no one ever answered. This is a very horrible experience especially for someone who is new and not even a full month in. This is not the experience I was hoping for and very disappointed.

Lisa in the office was amazing! Thank you Lisa for making renting a unit smooth and easy.

I don't like to leave 1 star reviews. But you've earned it! We were locked out of our unit for 2 months due to a new magnetic lock that they installed. It was faulty and would not let us in. While still being billed and unable to access our belongings. We wanted to move our things and close the account. But our items were held hostage. They don't answer our calls or escalate our issue. My advice, avoid this headache and find another place to take your business.

Terrible. Just terrible. TLDR; You will call repeatedly and no one will answer. Staff is never on site. They increase rates a few months after move in. Pro: Move in was simple enough. Con: 1. 3 months later increased my storage prices from $80 to $106. 2. There is never any staff on site! Have been there 3 separate times during open hours and each time there is no staff. 3. Made an appointment with a staff member and they never showed. 4.Parking lot is full of customers waiting for assistance.

Terrible property. Don't rent here. Trash everywhere. People hanging out. Very shady. I just vacated. Apparently the manager is no longer there and its gone down hill fast. Get out while you can.

JOE was absolutely without a doubt one of the most proffessional,knowledgeable person anyone could ask for..i had been to two "KIOSKS" IN NEARBY locations-zero people skills(given that they may have known ANYTHING ABOUT LEASING OR COMPUTER SKILLS TO PREFORM THE LEASE"JOE KNEW AND TOOK TIME TO make sure all went smoothly..He is a dedicated and an asset to Public Storage family.. Give this man a raise STAT!

Wendy is amazing and she was a huge help for us

The girl that works there, Sally was very helpful. I had a problem understanding my bill and she took the time to explain everything to me in detail. Excellent customer service.

This location is friggin awesome, and the reason is the manager Miss Wendy! I'm talking customer service is literally leaking out of this woman, every time I needed help she was fast to respond, knew exactly how to handle my situation and was expeditious in getting it handled. I simply cannot brag on her enough! Public storage, if you're reading this, GIVE HER A RAISE!

Outstanding customer service, spotless facility, excellent security.

Wendy at public storage gave me excellent service, she’s very friendly, accommodating and easy going. Thanks Wendy!

Great Customer Service, Wendy was wonderful.

Lady at the front was rude.

Told me it was climate controlled, NOT, couldn't get anyone to answer the door or phone and the Oriental guy was a dip.

In the industry I work in I have acquired many storage facilities needed for short term rentals. This location was the best I have seen. The staff is amazing. Each member is very friendly, very knowledgeable. Other places I’ve been to don’t even care especially with this Texas heat. Thank you again Wendy for all of your help and the cleanliness of your property inside of the units that I saw there were no spiderwebs there was nothing on the floor nothing left inside the unit purely spic span spot on clean

Very sweet and helpful

Melody was very nice and helpful she was AMAZING.! She made my experience at Public Storage so fast and easy. She explained every single detail that I needed to know about and answered all the questions I had!! Melody also showed us where our storage was and how the elevator worked as well with the app which made everything 10x better & easier. I give Melody not only 5/5 stars but I give her 10 stars!

Inoperative elevator makes it impossible for a disabled veteran to access a 2nd floor unit. Plus, no returned phone calls during posted business hours. I'll certainly change this rating if I ever hear back from PS. Edited: Wendy was fantastic! She got us into a ground floor unit so no more worries about the elevator (that has now been repaired).

Sally was exceptional.

Sally was very nice and funny! I loved the way she explained everything in detail, I totally recommend this place! :)

Wonderful Service!

Wendy the store manager is absolutely fantastic!!! Always,friendly,kind and helpful! The fresh coat of paint gives everything a fresh new look. Could not of asked for a better storage experience from Oct 2021 - May 2022.

This is a great place to store your stuff if you want it stolen. My unit as well as countless others were broken into and pretty much all my valuable stuff was stolen. I would absolutely not recommend using this place, unless you are trying to relieve yourself of all the valuables. Whoever is responsible had better ask for help from whatever God they believe in because I am absolutely going to be haunting them and collecting on those debts. I hope it was worth it.

Today I went to Public Storage in regards to replacing the lock on my unit. I spoke to an incredibly sweet woman by the name of Wendy. Wendy went above and beyond to help me sort out the issue. I had been trying to get this taken care of for months with little success as my unit was at another location that rarely had any attendees and I had no luck in getting through to any one on the phone. I explained the issue to Wendy and she went so far as to walk with me to the other location and remove the temporary lock herself. Her service was excellent and her actions were beyond commendable, I wish her the best in her future endeavors and look forward to continuing business with Public Storage in the future

Horrible Experience! A women who said her name was Sally threaten to charge me $700 on my scheduled move out day for items that were placed in my storage unit that DID NOT belong to me. So I was late making a payment and I settled my account in full as I no longer needed the storage space. During this time the property removed my lock from my storage unit, no longer allowing me access due to the late payment. In between the time they added a new lock one of their tenants that was moving out placed their junk in my storage unit. So to my surprise when I went to move out I had items in my storage that did not belong to me. When I explained this to the lady in the office she thought I was making the story up saying this had never happened in all her years of storage. I told her, what benefit would I have to lie about this keep in mind lady I am paying you to store my items. So she says that she will have to talk to her manager about it and I would be charged 700 dollars for the items that did not belong to me. I was so furious!!! To avoid being charged and to completely be done with this. I removed the items that did not belong to me and took them to a nearby dumpster since I had no reason to keep a strangers items and I took the things that actually belong to me to my apartment. I am writing this as a warning make sure your payments are on time or you will be forced to store others people’s junk and the office staff will accuse you of lying, unbelievable!!! Here is a picture of the items that I had to drag out. RUN!!!! Do not store your items here!!!!!

Had to make a payment for my son today and I was unfortunate enough to speak to Rita. Extremely RUDE. I understand information cannot be given out but when someone is willing to make a payment then customer service should be willing to go above and beyond to make it an easy experience. But no, this woman acted like I was trying to get access to the biggest secret in the world! Not to mention they have a $20 convenience fee for paying over the phone. A few button pushes on a keyboard just to make a payment over the phone. Isn't that part of their job!? Disgusted with this service!

Thanks to the staff of this location, especially to Mrs. Wendy Harris, she is absolutely special and makes the client feel very comfortable, thank you very much Wendy Harris for taking such special care of us

Wendy is always super friendly and helpful!

This was a very good storage store and its units. This facility was always clean, maintained and attended with on site attendants on duty 24/7 daily. The Property Manager Wendy is very professional, kind, caring, concerned, and considerate about all the tenants and their belongings. My only complaint is the cost of the unit are extremely to high especially if you are of low income status and not running a business out of the unit. I would still definitely recommend this location for your storage needs and look forward to seeing and meeting Wendy

Wendy is super friendly and helpful! We had an issue with our unit upon sign up and she was quick to help us rectify the situation. This was my first experience with a storage unit and it definitely made me comfortable doing business here.

Wendy your the best

Wendy is amazing! Really great place

The manager was awesome she made my move very pleasant and less stressful 👌

Wendy is the best! Very knowledgeable and helpful and helped me get a unit at the last minute when I accidentally rented a parking space instead of a unit

Kristen was very helpful!

Kristie and Wendy were amazing! Highly recommend

Awesome service. Kristie was very kind and helpful. She provided the best service I can ever ask for. Thank you and continue the good work. Highly recommend this location.

I have been a customer for quite some time, l Must say Wendy is amazing, she is always willing to help as well as go above and beyond. Thank you!!

Wendy and Kristie did an exceptional job with customer service. Kristie explained everything well and helped me to not stress out

Very informative. Clean. Well maintained.

I have enjoyed Wendy service she is very professional and very kind.

This is our second time using Public Storage on K AVE and it is the best. Kim was very helpful, highly recomended!

Meh. It's what you would expect. Nothing more nothing less.

First time renter. Kristie was professional in getting me set up. Was able to answer all my questions and was thorough in explaining the process. I highly recommend this facility. World Class experience.

Wendy and Kristie was very helpful with my family and I getting a storage unit. I would recommend this to anyone.

Staff is amazing!! Kristie and Wendy are just the sweetest!!! Thank you Public Storage for hiring such nice women!!!

Kristie and Wendy have been very helpful with our unit. If they see you on property they always say hand check to see if everything is good.

Went to Public Storage this morning. I have to say, it was the best customer service I have ever received. Kristie was so helpful and very funny. She helped me with whatever I needed and I am very grateful to know that she is a team representative of Public Storage. She is a very sweet woman and I came here just to thank her for everything she helped me with today. Please go here if you are looking for storage and great service!! (Kristie is also very beautiful so that is also a plus lol) Thank you!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Christy, Wendy and Linda are ever so friendly and helpful. If they are out and about--this is a very large storage facility-- just leave a message. They'll get back with you soon. Another cool thing is the way the office is situated right next to the entrance gate. They can easily see people coming going; if you have a problem, just open the office door and talk to the lady behind the counter. Most likely, she'll come out to help. There was a trailer that had blown a tire, and Wendy was out there helping them back it up and unhitch, and directing them to head around the lot in a loop to allow the next customer to get through the gate quickly. Security is also of the utmost importance here. These ladies run a very tight ship, and know their stuff!

Kristie and wendy are very nice

Kristie and Wendy gave me great service. Very nice ladies

Wendy and Kristie are awesome

I rented a storage today and Wendy took very good care of me. She was bright and full of energy.Thank You Wendy!

Kristi was awesome and very helpful. Bought all my moving supplies from her...Great experience

Kristie was very awsome & helpful, very kind definitely recommend coming here for storage💯👌🏼 definitely satisfied great customer service 🙂

Kristie was really helpful and kind really good service.

renee has been such a great help, had a wonderful experience while i rented and checked out. she is very sweet and the one that helped me all along with no excuses. highly recommend this storage.

We have been at this location for years and Renee has always been very helpful!l

Kristie showed great professionalism and helped me get what I needed!! I am so impressed and pleased with her service. Will do business with this location anytime. Thank you, again!!

Very helpful and friendly as always!

Leasing agent was well informed and I was satisfied when getting my unit rented out

Bryn was very helpful and understanding. She took her time and made sure I understood everything. Thank you Bryn!!!

Renee was very helpful! Highly recommend this property to anyone looking for safe storage

Renee was amazing! Very helpful!

Renee is amazing! She has done so well for us. We have 3 units over there. Go here. Don’t go to the other two next door. Especially the 2200 Ave K.

Renee was great!

Renee is AWESOME. Great service and very personable. If you are looking for a great storage place, this is it, even if you have to drive extra miles to get here!!!!

The staff were very friendly and I was able to find the perfect storage unit for a great price. I would definitely recommend stopping by here first. Thank you again!

Renee is so noce and airways willing to hello, she falso pretty!

Renee is very nice, I have been here more than four years and she is always so helpful and busy working for her customers all the time. I really appreciate her!

Renee was super awesome loved her to death. Very helpful and informative.

Absolute Nightmare. Over $1000 worth of tools stolen from my unit. The manager told me there have been several break in's lately affecting more than just my unit. When I rented the unit I noticed top of the latch had a notch cut into it but didn't think too much about it. This let a theif bend the latch to get my lock off. I rented this unit in good faith that my belongings would be secure, but Public Storage is of the opinion that they have no liability for the theft because I inspected the unit before moving in. I wouldn't trust this place with any of my belongings, not only does it seem crime/theft is rampant here but management is comically unhelpful.

Awesome customer service! 10/10! Thanks Renee!

Ruth is great she helped in timely manner and proffered manner also Renee was nice and answered all my questions!!!!!

Just rented a unit and was really happy with the first rate service and friendliness we received from Renee! With so many storage spaces around we made a great choice with this one.

Looked at many storage places around, and there are many! We ended up renting from this location and couldn't be happier. First rate service from Ruth, very happy with this location. Highly recommend!

The staff at this location is very friendly. Superb!!!

Renee and Ruth have great customer service. Best public Storage we’ve been to.

Great staff Ruth & Renee are awesome Took great care of me !!!!

Renea is awesome!!! She hooked me up and made me feel super comfortable moving in. Highly recommended. Super fast & easy ❤️

Rented a unit today at the Ave K location in Plano. Ruth was very helpful and fun to work with. I’m glad we picked this location to get a storage unit.

Excellent customer service. An outside provider made the reservation, and there were a variety of errors. Rene, sorted everything out, quickly and cheerfully. A

Renee is great always smiling while working!

The public storage family is lucky to have a person like Ruth that is very nice and helpful with customers, she took her time to explain everything about the contract and helped to pick out the unit. Keep up the good work Ruth

Ruth was amazing!!! She helped me get into a storage the same day was very thorough with explaining everything she answered all my questions.

Renee is awesome!

I have stored at this place for a while And Renee really helped My daughter and i save Some money. Thanks alot!

RENEE is the best!! Totally helped me out! Thank you for you’re amazing customer service!

Ruth was amazing today! She explained everything thoroughly and made the process quick and simple.

Always A+++

Renee rules! Actually she is the best and truely helpful and warm hearted. She makes visiting your unit cheerful and worth it.

Latasha was great with assisting me on getting my storage unit!

Gracias sayda por su buen servicio

Renee is awsome!!!

Renee was very nice and helpful, she airways smiiing and laughing

Renee was wonderful to work with!

Renee is awesome! She rented me a unit same day very efficient and is fabulous!!!

Renee is a super customer service person that listens to your needs and creates solutions. I cannot express enough my gratitude with Renee and this location. Thanks Renee!

Renee was great! Berry great

Renee is amazing and she really helped us out... plus she loves the Cowboys! Thanks Renee

Great hospitality and very friendly people and clean units.

Renee is always very nice and tries to understand my broken English. I have been here one year and will refer my friends here. Thanks Renee

renee is really nice and helpful!

Renee is awesome!! She was so nice, answered all my questions & explained everything to me.

Wenderful experience great customer service

Latasha was very informative and had great customer service !

Excellent service by Latasha. Thank you so much for the service

Great customer service thank you! Great price too!

Renee was awesome. I like her very much

Latosha and Renee went above and beyond to assist me today. with this being my first time getting a storage unit they were extremely helpful in answering my questions; I will highly recommend this specific address to anyone I know that is interested in getting a storage unit. Latosha gave me the best advice and took care of me from start to finish. I couldn't have asked for better service, thanks :)

Can’t say nice enough things about my experience today!! I showed up 15 minutes before close, because I had not had any luck with storage so far. LaTasha was willing to help even though it was so close to closing tome. She was able to help me rent a unit, even though by the time she was finished with the paperwork it was after close. Then as I was getting my trailer into the unit, she came by to help me give it the extra push I needed to get it in. And she did it in 100° heat. Thank you LaTasha For being so helpful, and going above and beyond!!

Renee and Sayda were so helpful with our move in! I highly recommend using this location.

I have been a customer with this location for several years and have never had any issues, I was going to vacate but Renee and Natasha transfer me to bigger space and really helped me out a lot. I will stay here and recommend it to everyone that ask.

We came from out of town with a huge truck and an opinionated Beagle who was hot because it was really hot. Latosha offered him water and tolerated his complaints. I appreciated her kindness

Renee and Ruth were awesome.... they helped me blessed me listen to me. The prices were great

Latasha was awesome !! She gave us a great deal, and the customer service was great! Thanks for your help Natasha!

If you're looking to store your belongings at a place that is taken care of by people that actually care, THIS IS THE PLACE! Moving is such a chore (especially during summer in TX) and having to clean out a storage closet is rather tedious. I very much appreciate Renee and staff as they exude guest-customer service AND THEN SOME!! Thank you for helping out my mother and I. We really appreciate it.

Renee is the best. I would not store anywhere else. Thanks renee!!!!!!

Very helpful and freindly. Love the security.

Ruth was very sweet and super helpful! Would use again!

Thanks for the great customer service Latasha You made the process quick and easy! yu was very sweet nd nice !

Latasha was so wonderful! She is amazing and her customer service makes you feel very comfortable!

Latasha gave me such a great customer service & helped me out choosing ny unit . Thank you !

Latasha is soooooo great!! She was so helpful from when she called me to greet me after my reservation to when I showed up to sign all my forms and show me my unit!! This place is great!!🇺🇸💪💪

Latasha was exceptional. Her golf cart driving was the best and she was very sweet

Tener isimos so nice más pretty

Super awesome store they always are helpful and meet all my needs!! RENEE IS THE BOMB ALWAYS RESPECTFUL AND SUPER HELPFUL!!!

Prompt staff, great follow through, extremely pleasant.

Renee is very nice and helpful. I love this placw.

I have been dealing with Renee. for the last couple of months and she is amazing! Always takes care of things that are in need of repair.

Great store Renee os awesome

Thanks Renee for the great Customer Service ~ quick, clean, and hassle free: if you are looking for a great storage facility, look no further.

Renee is very happy person and works hard

Renee was beyond helpful with helping me with my needs for storage solution's. Definitely recommend this buisness!

Brianna was super great will recommend anyone who needs storage!

Renee is amazing. She'll take care of you!

Miss Tammy has excellent customer service!!!shes nice and answers any questions you may have.... thx Tammy keep up the good work!

Ms. Renee was very nice and helpful my husband and i needed a space and we are seniors and she offered to help us lift some heavy boxes god bless her

They were extremely helpful

Wonderful people, thanks Plano Public Storage.

Renee was great, even in this cold weather she was very professional and got me a good deal! Would recommend this location!

Awesome staff; very helpful and pleasant. Renee is the best.

Renee was very helpful and she is a Cowboys Fan!

Renee is great

Thanks for the great service Cheyenne! You made the process quick and easy!

Renee was very helpful and courteous with all of my questions.

Public storage great Renee is very helpful when I said I needed something she help me out very well respected friendly of course love it And again like I said very friendly thank you

This storage is excellent!!!!! Customer service rep Denisha, And Renee go above and beyond,very knowledgeable Thanks Ladies for you help, May God Bless You Both

I've been renting my unit for over a year, and have seen Managers come and go,,, but it's really something special about this lady, Renee, she always have something nice to say, and a way to make me smile even when I don't want to, very helpful, even when she don't have to be... If she ever read this, Thank you for everything,,,, and I hope your days continue to be as beautiful as you are lady...

Renee is very helpful and courteous! Great storage space‼️

I stoped in to get information on a storage unit and I spoke with Renee , she was so sweet and helpful and knew the answer to every question I had she’s an asset to your company very knowledgeable about the business and so helpful with my needs . Thank you Renee for your help !!!

Renee was the best..

This is a great place to put ur thing in an be worry free when u leave Manager is one of the best goes out of her make sure ur happy when done .🤣🤣🤣🤣😎😎😎

Renee was very helpful and nice!

Clean and safe and courteous friendly staff

Manager Renee is very helpful, and very professional. But price was increased by corporate office in 4 month for 20% even the web page price still the same. District manager Gabe explained me that this Public Storage is the least expensive than other storages in the area. Other storages offer less expensive price for same size units. It was not good experience talk to a person who gives you incorrect information. I would not advise anybody to have business with this company.

Renee was great she got me everything that I needed!

This place is absolutely great. The manager Renee is very helpful and accommodating. Best storage in Plano by far. Very secure. I feel safe having my stuff here.

Taiesha and Cheyenne was nice and sweet they rock

Renee was a good helper I've been having the stories for About 4 years very nice people rondas one of the other work please 1 more lady the very helpful very nice very friendly

They're honestly amazing

So sweet and very helpful:)

Renee was so sweet and very helpful made the process so easy and fast

Hi!!! It's Gina. Here to say I wanna Thank Renee and Taisha for all their kindness and extended help. We laughed talked and just enjoyed the moment Thanks ladies

Renee and Taiesha was very nice and helpful!

Renee was so amazing and helpful! I highly recommend this facility!

Renee the manager was great! Very attentive and helpful. This is a great property to store at.

Renee was very helpful. By far the sweetest person I've talked to up there. She helped me a whole lot. Made my job 10x easier, & even with something as simple as a dollie. Lol.. PLEASE keep her there.

Taiesha was amazing on my last visit here. I wish i could say the same for the rest of the staff that work here, they seem to hate what they do here. I've never had a more pleasant experience since I've been using this location. Her professionalism was exemplary, the other staff should take notes!

Thank you Renee for your excellent customer service. I highly recommend this location.

Renee is very helpful, and very professional. Whenever I come in to make a payment, she stands up to greet me. Thank you for your excellent customer service. I highly recommend coming to this public storage. Also, great prices here.

I rented a parking space for my cargo trailer at this location to have "peace of mind" that my trailer and all its contents would be safe and secure. On September 4, 2018 my trailer was stolen from this Public Storage facility at approximately 1:14 a.m. Unbeknown to me, the facility gate had been broken for almost two (2) months and was not closed after hours (after hours are from 9 p.m. to 6 a.m.). No one from Public Storage notified me that the gates were being left wide open after hours. While the facility cameras were operational, the cameras are so bad no image of the indiviual(s) in the pickup entering and leaving with my trailer could be identified. After speaking with representatives with Public Storage, I was told they were not liable for my trailer and its contents being stolen. This is absolutely incredible that a huge corporation like Public Storage can consciously refuse to maintain the security of their facility and not notify anyone and then tell the consumer to go take a hike when their belongings are stolen! In fact, I was told approximately two weeks after my trailer was stolen eight storage units were broken into there. This is truly a travesty! Consumer beware! Do not rely on their insurance. Do a Google search and you will discover a great deal of victims that have claims denied for reasons that just don't add up. You would be wise to look elsewhere for any storage needs you may need.

Renee is the most wonderful person to walk you through all your concerns while signing up for the unit. She even called corporate for a question we had.

Awesome representative, Renee! Love the passion she has for Public storage ! Answered all my questions and great customer service !!! Thank you Renee !

Renee is The sweeties and kindest Always willing to help🤗

Great management team, very professional

Joannel was soo freaking awesome!! I sure hope he gets raise he deserves!!. Good cust serv is HARD to find... he stayed after closing with me while waited for help getting in my storage... was really scared.... he was patient & waited with me, and i DIDNT have to ask him to!!!! Thank u Joannel and God bless!

Went to east Plano and was helped by Christe. Advised her that the location didn't work so she refered me to 3401 ave k. This was a better fit and Rene was awesome and very helpful.

Renee in the office was Awesome!!!!!!!. She got us a storage that is suitablefor out needs Renee .

Awesome!! Renee helped me get reserved super fast. She is very friendly and efficient. Glad I picked this location.

Renee was very helpful and informative. Thank you.

Renee is a very very nice lady when we go to pay our storage and she is always so very helpful! She has such a great attitude EVERYDAY! me and my wife love chitchatting with her lol she treats all her customers equal and is willing to works with you on any Problems that happen to come up. We greatly appreciate her business and most importantly her friendship, i’d Recommend this property to any and everyone honestly!! she is a very outgoing, respectable women thank you Renee!! for everything u do for us!! we will continue to remain customers for as long as u manage this property..... until we find a house hahah just kidding bye girl!!!!😁

she is awesome!

Renee is the greatest Public Storage manager!

Alana was the best. She is so good.

Renee is amazing! Highly recommend her! The storage angel!

I made reservations online and was ready to move . Unfortunately I ran into issues... as it turns out there are 3 facilities within a few miles from each other. My map only picked up one and when I went there, they didn’t have my reservations and instead of trying to find out what happened, they turned me away. So I returned a second time hoping to get to the bottom of it. This time I was turned away because the attendant was eating lunch. She actually “shooed” me away. I then called the 800 number but was told that there was nothing anyone could do since my agreement has expired. I did some research and contacted the District manager. It definitely was my fault since I did not realize there was more than one facility on Avenue K. Gabe was extremely helpful and apologized for the bad experience and how I was treated. This oversight on my part could have been remedied if they had taken the time to do a little research. He reinstated my reservation and directed me to the correct location. I was a little hesitant of how I would be treated since Gabe advised me that he would relay my previous experience to that facility manager. When I arrived, Renee was extremely friendly and helpful. Joenel delivered the best customer service and was very informative. He walked me to the unit and made sure it would work for my needs. He even walked back out with me a second time to be sure the codes and keys worked properly. What started as a horrible experience was turned around by Gabe; but Joenel went out of his way to deliver excellent customer service. Moving is never pleasant , but it makes the world of difference when you get treated with respect and compassion. Kudos to Gabe and Joenel!! (I hope I spelled their names right because they need to be recognized.)

Renee is great, very polite handled business professionally

I had a very very bad experience with Tiffany , but Alana did her best to resolve the issue. Kuddos to Ms Alana.

Great customer service. Manager Renee is awesome! I was able to get my storage needs handled quickly. Definitely a people person, very attentive and understanding. Thank you!

I had a great experience yesterday at this public storage location the Renee was great really came through in a clutch for me! If you need somewhere to store your stuff this is the place to go!

Spoke with Renee to get a unit today and was pleasantly surprised with the amazing customer service she gave. Through viewing multiple units to find the perfect fit for my needs, to helping with the online pricing; she was all around helpful. I will definitely be recommending to others for the outstanding customer experience alone.

I came here and talked to Renee and Jennifer. They treated me really well, very friendly and even suggested ways to reduce the price i would pay on the storage unit by getting it online. They let me look at a few units and even threw in a lock they had on the house. Amazing people.

Jennifer and Katherine are awesome!! Jennifer went above and beyond to help me get a bigger storage when my apartment wasn't ready yet. Thanks girl!!!

The entire staff has been amazing, especially Jennifer who went above and beyond!!. Again this location is Top Notch!!!

Awesome customer service! Thank you Shelby and Sheena for all your help and great service!

Perfect blend of professionalism and outgoing personality! Shelby was extremely helpful when I needed a storage unit after a family tragedy. Her patience, kindness, and incredible customer service turned my day around and I left with a smile. Thank you Shelby

The property manager Nancy is very helpful, recommend this property to anyone looking for storage

The best storage place around. Staff is always friendly and willing to help. Also exceptionally clean and secure.

I have a storage at public storage and soul like to share that Nancy is all ways very helpful and is all ways smiling.

It was my first time renting a storage unit and Nancy was very helpful and informative! She had a great answer for each of my questions, and when the elevator quit working she was able to get it fixed in under 10 minutes. This place is very affordable and safe!

Nancy has been great and has helped out alot through out my experience with public storage, she does a great job keeping me informed about all the information that I need with my different storage garages.

Nancy is awesome sauce!!! Thank you for everything

Amber was great, she showed me around. She made sure that i had everything that I needed. i just moved to Texas from Wisconsin. Keep up the good work Amber.

Nancy has given excellent updates for me each time I stop in to pay, most of all she is always smiling which is so appreciate.

How do I get management's attention to clean up parking areas?

It's a storage place

The unit was clean when I rented it. They take every precaution to keep the units from being broken into. There are cameras everywhere. The staff is friendly and helpful!!!!

Nancy was very helpful, responded very quickly to any inquiries we had. Nancy goes above and beyond to help.

We had a great experience with this Public Storage. Nancy was the best! I highly recommend them!

Nancy had great customer service every time i dealt with her.. Prices are 👍

Nancy was very helpful, would recommend this location to anyone wanting to move and don't know where to start on packing

Great customer service! Got all the information I needed by a young lady by the name of Nancy!

Nacy was very nice and was very helpful

Amable Nancy, habla espanol

They are so nice and very helpful

Kim at this facility was awesome! She was super accomodating in terms of my initial appointment. Throughout the process, very professional, informative, and accessible. As well as friendly and personable. I was skeptical when I read all the good reviews but to be honest, she was great!

Props to Nancy. She was super helpful.

So tired of bulk Trash near my unit. I would Definately pick a different location if you want to use this company. I have called the manager on more than one occasion

Amber helped me. Great price. Easy transaction. Clean units with new hardware.

Great staff. Equipment not so hot. They HAVE a freight elevator, but its operation is difficult to manage. If you are there after office hours on Saturday, Corporate does a poor job by trying to mollify you while telling you nobody will be there til Monday to make the elevator work properly. If you happen to be moving in the rain, the broken/partially missing downspout by the elevator door throws water on you. In order to exit the property, you must get out of your vehicle to enter your code.

Amber was very helpful and had my unit swapped to a bigger size in no time.

Amber was great and informative, leasing was quick and easy.

I have been to several storage properties and this location is by far the best! Nancy the property manager is so sweet and professional I will tell everyone I meet to go to this location.

I had been with these guys for 3 years and just closed out today. The manager at this location is Nancy and she is absolutely THE GREATEST. I really appreciate her customer service, professionalism and support!!!

Nancy was friendly and help full, have dealt with Rhonda in the past and was also pleasant to deal with

Courtney is awesome she is very helpful..

Nancy at the front desk was awesome! Great service at a great price. She is a model employee.

Nancy was most helpful and had all the answers to my questions. She was so outgoing and polite I had to rent the space

Received great customer service from a young lady by the name of Nancy.

The manager Nancy is awesome!!! So professional and exceed all my needs. This manager has the best property I seen in awhile, perfect customer service, clean property, clean storage units and informed me on prices at other locations around the area. I will continue to go to this location any day.

Vacated today because I found a new place but my stuff was taken care of and the staff was always helpful especially Nancy, she recommended damp check to put in my unit to protect from humidity, really works would recommend to anyone wanting to protect their belongings

Hi my name is Shannon Browning and I am a occupant of one of the storage is at 3401 Avenue K and I just wanted to let everyone know and her bosses and corporate it as well that Nancy is an absolute model exemplary employee she has been the most helpful in every way I can't even begin to tell you all the times that she's gone above and beyond

Came to rent, had a pleasant experience, Nancy was very informative about helping me protect my belongings

NANCY DID GREAT JOB FOR MI TANKS

Helpful and understanding.

Nancy was very professional and let me know how and what I need to protect my belongings

Nancy and Sheila have excellent customer service and beautiful smiles 😉

Nancy and Sheila always provide me with great help they are courteous and friendly at all time.

Por la atencion y el buen servicios y se habla español y te referimos con nancy para su atencion

Nancy and Sheila were very friendly and helpful.

Sheila was very helpful and answered all my questions!

This place is great

I came in to rent a storage and Alex and Nancy were very helpful and also showed me how to protect my furniture

Great facility and the staff is always ready to help! Nancy, Sheila, and Nick are awesome!!

Office staff were very helpful. The customer service provided by Dana and Nancy was top notch.

Rented a unit from Nancy she was very informative and nice would recommend this facility

Amazing service and clean facility. Nancy went above and beyond with support and fulfilling our family's needs for storage capability.

Nancy help me find the storage unit i wanted and she was nice kind and help ful didnt hve any problems with anything

Sheila was great!

Awesome staff at this location, Nancy and Sheila are great people to work with.

Great customer service here, Sheila was very helpful and was able to answer all my questions! Overall great experience, thank you Sheila!

Sheila, and Nancy were awesome and very accommodating. They are the beat and they are better than the rest.

The place is awesome. Great customer service. Highly Recommended. Sheila you are the Best!

Bonita atención de Nancy y Dana gracias

Had the best experience with my new storage facility! Nancy and Dana were so helpful with my needs couldn't have asked for better service. D. Adams

Very easy and fast. Nancy and Dana have been wonderful.

Staff here is friendly, Nancy and Scott are very helpful

Scott is a great guy, made move in painless. The facilities are clean and easy to access... could use a few more cameras, but it's across from the Plano Police 😎 I highly recommend this facility and staff.

Becky was really awesome! I would love to work with her again. Very professional! Thank you Becky!

Becky and Scott were awesome!! I recommend this location! Great prices and great service!!

Awesome location in Plano. And Becky made the experience wonderful. She is very good at what she does. Thanks!

Scott and Becky are amazing, I left the store with a smile there amazing people.

I had a great experience storing my furniture here. Very affordable and knowledgeable staff. Becky was so helpful and friendly. I will definitely be using them again in the future!

I really enjoyed my experience here at public storage. great prices awesome location and the cherry on the sundae was meeting Becky!!🙌😆 she has such a great personality and she gets the job done.. would definitely refer others ..have a great day love bugs😍

I met with Scott to view the unit and I wasn't quite sure of my appliance measurements, Scott was went out of his way to go back to the office to get his measuring tape. Scott was very pleasant to work with. I had the opportunity to meet Becky the day I signed my application, she was very friendly and informative. I will highly recommend them.

Easy and fast process when I went in to get a unit. All the staff are friendly and always helpful. From the front office to anyone walking and checking the halls/units. I would recommend this place to anyone. I have rented other places but this one by far has been the best experience due to the staff. Only con is there is not a regular elevator, just a single user freight elevator. But usually not an issue during the time I go to my storage, it is always available. Thank you for all of your kindness and willing to lend a hand no matter the situation.

Becky and Scott was very helpful with getting me what I needed. And I will tell other about this place.

Becky and Scott are awesome

Super service. Becky was prompt polite and helpful! She deserves a raise for sure!

Becky and Scott were great. Great price and great service

BECKY AND SCOTT ARE AWESOME!!! HELPFUL, WELL INFORMED, KIND AND TOTALLY FUNNY. SUPER VISIT, LOOKING FORWARD TO MORE EXCELLENT CUSTOMER SERVICE. THANKS.

great customer service from Scott & Becky!

Scott and Becky are awesome!

Scott has to be one of the best customer service reps I have ever met. He was very knowledgeable, friendly, polite and concerned about our storage needs and was able to guide us as to what we needed. The entire process was quick and pleasant and the pricing was better than any of your competitors. Public Storage and Scott thank you!!

Becky was awesome! She really made my rental process less stressful.....I was having a hectic day, but she helped make it better. Thanks Becky (and Brent)

I have rented many storage units in my life and all have been fairly good experiences, but this has been the best of them all. Scott with his upbeat energy and professionalism made this rental smooth, quick and seamless. I had a deluge of questions for him and he was able to answer everyone of them quickly and with enough detail for me to make decisions on what I needed now and in a soon to be additional rental space. Every business needs an employee like Scott. Thank You! GHH

Becky and Brent are awesome

Awesome! Becky and Scott were great. very helpful. 5 stars - booyah

Becky was very helpful. She is the best! I would have lost my unit, if she had not been thoughtful and called. I got there just in time before the they closed. I had a rental truck packed to capacity so you can imagine what life would have been like if I had to unpack and return the truck to uhaul. Thank God for Becky!!! And public Storage is a great place because she works there.

Staff excellent and happy to be there. Swift, good service. Clean facilities.

Great experience w Becky & Scott!

I was very impressed for the customer service in this location, everything was clear and the personnel was very polite and helpful

BECKY WAS ARE SOMETHING. She was extremely helpful and courteous.

I loved my experience there! Becky was amazing and helped in every way possible. I totally recommend coming here for your storage needs. Make sure to ask for Becky!

I traveled all the way from Jacksonville, Fl. to Plano, Texas and I was EXHAUSTED after driving for two days and about 30 hours, Rhonda was so pleasent and so helpful in getting me set up the only thing she didn't do was help me unload the truck (and who knows she might have helped if I asked!) NOTHING BUT PRAISE HERE FOR HER EXCEPTIONAL ASISTANCE!!!!

Rhonda was great! My transaction was easy prompt and efficient

I highly recommend this property! They were nothing but helpful, and I will definitely be coming back.

I had a very pleasant experience today with Jay and Rhonda. They took care of all of my needs!!! They made it very easy for my move! They were both very friendly and provided great customer service!

Great experience.

Rhonda was extremely helpful during our move. She went beyond what any other place would have.

after a rough start to the morning I made it to public storage and John helped me and my best friend out. He is very funny and helpful! thank you John for your great customer service!

John is cool guy. But what the rep on the phone declined to inform me was there was an additional insurance premium you are required to get to rent there. So whatever your rent is, add an additional minimum of 11.00 for insurance regardless of what toy have to store. Rediculous.

First visit to this place but needed some boxes and thought I would give this place a try. The manager, Rhonda, was extremely helpful and boxes were reasonable. Will definitely be back when I need some more. A+++++

What a wonderful person and experience. Rhonda you made my first public storage auction a fun, easy and pleasant one. Delightful person. Can't wait for the next one. Thank you.

Rhonda is very professional and know just where everything is and very nice.

We have never rented a storage space before, but Rhonda made it painless and easy. Her helpful advice on picking the right size and how to best pack the unit for optimal storage was really appreciated. I highly recommend this Public Storage facility.

I had a wonderful experience with this location. I used a second floor non-climate controled unit and never had one issue with it or the staff, they were wonderful and welcoming! My unit was clean when I arrived and no bugs or rodents to worry about the entire time I was there... will definitely recommend them and use them again if I need to store again. Thank you

John was awesome !!!

Awesome place!! Great management!!

Rhonda is a very pleasant professional person to deal with , very warm , inviting and knowledgeable . she is A 1 ps Thanks for being you !!!!

I went and rented a few months ago and I met Rhonda she's absolutely the best. She is an asset to public storage...her friendly-ness and her knowledge was what truly made me want to rent and has kept me there. Upper management needs to keep an eye on her and keep her happy she's the heart of this storage facility. I definitely recommend this facility to anyone and everyone!

Sabrina made my experience here absolutely worth while! I've been renting a unit for a few months now and have nothing bad to say at all. The facility is always clean and well kept. Thank you Sabrina for making my storage renting experience worth 5 stars! Keep it up!

I highly recommend this property. Rhonda gets an A+ for customer service. She is courteous and places a courtesy sign on the door if she is gone. I have not seen this from the other storage unit companies. I have rented from two other storage facilities in Plano and none of them had the customer service like Rhonda. Most places have hidden fees or harass you if you are late but Rhonda does not and Public Storage gives you up to six days to pay before you have late fees. It may be a drive from where I live but it was worth it. Rhonda is the best in customer service and the place is always clean and well kept. Avoid Storage Masters it was a bad experience and all they do is harass you if you are late and charge late fees for every day you are late, on top of that the rates go up without them notifying you. I only wish I had Rhonda before I experienced the nightmare of Storage Masters on Hedgcox.

Marcus was very helpful.

Went to an auction here and rhonda was very helpful. This was my very first storage auction and was not sure what to do. The manager explained how everything worked and made me and my friend feel very comfortable. All in all it was a great experience. Can't wait to go again!!

Rhonda is still the greatest!!!

I absolutely love this property. Rhonda was very helpful in making sure I purchased the right unit for my needs. I was very impressed at how clean not only the property was, but how clean the actual unit was also. She took her time and answered all my questions. She really made the experience great!

Rhonda took care of me quickly and was extremely helpful.

Marcus was very helpful and made sure we had the right size for the best price.

Very easy. Marcus is very nice and professional.

The customer service, easiness of renting and convenience of the location is great. I received the Memorial Day offer and was able to get in & out fairly ok during my lunch break. The guy working in the office did not have the keys to lock up to show me my unit because his co-worker with the keys was out on property. Because he didn't have his co-worker cell phone he had to make calls to other workers to try and locate him, which resulted in no luck. Well, as we were walking out, his co-worker wasn't far from the office and so he was called over and we proceeded to go inspect my unit.

The staff here is great! Especially Rhonda! Over the years, I've rented more than a few storage units over the years, and this facility, hands-down, is the best. They know the true meaning of customer service.

Rhonda has been excellent to my family and I for many years. I appreciate her helpfulness and always willing to work with us. Thanks Rhonda

Friendly and helpful

The initial experience has been great! I got my storage unit set up today, and they were very helpful and friendly. Unless something negative happens down the road, I give them a 5!

Mighty fine storage facility mighty fine staff.

Rhonda you always smiling. Keep it that way.

Front office staff is very helpful!

Rhonda and everyone there does a great job whenever I need assistance and are quick to answer when I have a question. I appreciate their kindness and professionalism.

Please allow me to say that Rhonda and Brittany are the greatest. Courtesy, Compassion, and Understanding exemplify the quality of Customer service that these 2 employees have shown to me, my family and my Business, not to mention that the property is well kept as well. It is a total joy working with these two ladies.

Great location. The manager Rhonda is great. I liked it so much. I rented 2nd room.

I have been using this facility for just over a year and I love it. The site is always clean and accessible, the space is exactly what I need and affordable, and the staff is always helpful. I highly recommend this location.