Public Storage Self-Storage Units at 3309 Alma Drive, Plano, TX

A suggestion to upper management to consider is to please have the AC in the climate control units set a couple degrees cooler. I don’t think any other customers would disagree and it should be an easy fix and an instant impact to all who have indoor units by lowering it just a tad. I will say that I’m always pleased with the property manager, Sally. Sally’s friendly attitude, willingness to help and consistent great customer service is what has kept me from looking elsewhere for my storage needs. She has gone above and beyond on multiple occasions. Sally is also diligent about making sure customers don’t leave their unwanted belongings out and keeps the property nice and clean. Thanks Sally!

Great service. Recommended.

Public Storage has been good to our family. Sally helped all of us, and we appreciate all of it. I would highly recommend this location, if you're looking for a great storage company.

My family and I moved out of the state and Sally from Public Storage has been the absolute best. All of our things were very secure, and I had no worries at all. I want to say thank you for all of your help, kindness and just the overall communication. I truly appreciate you❤️. Stephanie B

Sally, the manager is absolutely fantastic so helpful pleasant empathetic totally professional a lovely person on every level love this place! Yay Sally

Sally is always a great help! Location is convenient and I can always find her on site if I have questions about my unit! Very professional and nice!

The property manager Sally is so professional and energetic. I've been renting at this location for over a year, I haven't had any issues. Sally is so willing to help. Excellent customer service.

Got confirmation email that my unit is ready so I schedule a moving crew and trailer. Upon arrival, there is Not a black plastic strip to remove but an actual lock that needs a key. Made every possible attempt to get a hold of any employee but no such luck. Now I have to pay the movers an additional hundreds of dollars to store All my stuff overnight, plus paying them Again to drive back the next day. Of course it started raining that night and following day, some of my stuff got water damaged. When they open the next day, the property manager is confused how that happened and says the corporate office should be in contact. Never heard anything, even called a couple times to be informed they haven't forgotten about me but no update yet. Here it is about FOUR WEEKS later and not a single word. Not to mention, the light inside unit does Not work, changing light bulb didn't help

Sally is very easy to work with, clean location and friendly staff.

Sally is an amazing property manager. She needs a raise.

I have been renting at this location for over a year now and couldn’t be happier. Sally is so professional and she actually cares about her customers, she’s a 5 + star… love her so much

Sally is amazing! She was kind enough to take me to see the sizes of the unit and decide. She was super helpful. Sally is the reason why I decided to rent my unit from this location.

Sally is always great and super helpful! Highly recommend this place!

Sally is very professional and easy to work with she is very positive and has a good humor. I highly recommend this place.

Sally was really helpful and a very kind spirit

The property manager Sally is super sweet and totally knows her stuff. I recommend this storage facility if you are needing storage. The property is so clean… you should give Sally a raise.

Sally was awesome at helping me with my storage unit. She was quick to get ladder when I needed to change the lightbulb and was patient as I had to move some things out of the way to get to it. Her concern that I got what I needed was refreshing in customer service.

Great customer service by Sally 10/10👍

Beast customer service in the world

Very good experience reserving a unit

Sally was great. Very efficient and helpful

Sally was knowledgeable, friendly and very helpful!

Justin provided great service and did an amazing job assisting me when I parked my vehicle! Place looks secure and well taken care of. Will definitely recommend!

I love this MOST HELPFUL SALLY!!!!!

Sally was such a great help today!! We got in quick, found what we wanted, and got all the paper work done. Great experience!

First time getting a storage unit - Sally in Plano was the best - she was super helpful and just friendly!

Sally was an amazing help, loved her much

excelent service. Sally... took care of me and was quite kind to me...

Great customer friendly service. Very helpful.

Sally and Kyle are famtastic! Great place. Will give them all my future business!

recently had the pleasure of working with Sally at Public Storage, and I couldn't be happier with the service she provided! From the moment I walked in, Sally greeted me with a warm smile and a genuine willingness to help. She patiently listened to my storage needs and went above and beyond to find the perfect solution for me. Sally's professionalism and expertise were evident throughout the entire process. She took the time to explain all the options available to me, ensuring I fully understood the terms and conditions. Her attention to detail and dedication to customer satisfaction truly set her apart.

Sally is very helpful and responsive.

Kind and professional service, property always clean. Highly recommend if you are looking for a safe and trustworthy place to keep you stuff.

Sally was very informative and made the process really fast and easy. The property was very clean .

Lovely experience, wonderful customer service very helpful and courteous. She actually needs a raise in pay.

Sally was very professional and knowledgeable. I would definitely recommend this place... I give her 10 stars.... YOU NEED TO GIVE HER A RAISE...

Lisa has been absolutely AMAZING w us! She has helped us for years!!! She has bent over backwards to help us get organized w our storage units!! She is always been so positive which has been really helpful through our three moves!! Words can’t express what her positivity has meant!! Give her a raise!!! The above is from a year ago! And I’m back to add to my review…..Sally Sneed, and Kyle Downing are two other amazing employees! In the last few months both have helped my family save money and close our storage units. They spent quite a bit of time on the phone with me and where so patient and HELPFUL! Sally gave us such good tips on dealing with locks and move out. Their positivity and professional attitudes will NOT be forgotten. I spent more time on the phone with Sally and I am leaving feeling like I have met such a good, kind, hard working person! She is GREAT at her job! If we need storage again I will be back because of their great service!!!

She has the best patience, customer service is lit! I look forward to seeing her around.

This was the most seamless experience I could imagine. I was nervous about looking for a storage unit because I thought it was going to be painful to find one for the right size, price, and location. Nick was very responsive and understood what I was looking for and found a unit that fit my family's needs. We were in and out of there in less than 30 minutes.

Sally was super nice and very helpful! She answered all my questions and explained all my concerns in details! Great customer service experience I’ve had! I give her a 6 stars! I’d recommend this location to anyone!

I have rented a storage space with/at Public Storage multiple times, through the years. I appreciate the simple & easy online reservation process. This is my first time renting a unit at the Alma Dr. location and was assisted by the friendly and sweet property manager, Ms. Sally. I have worked with her in that past, at another Public Storage location. I appreciate Ms. Sally’s friendliness, understanding and excellent customer service. She is easy to work with and is helpful. As for the property itself, it was clean on my visit. I appreciate how they offer climate controlled storage units and have elevators and push carts available for ease of moving your things. Another convinient feature I like is the mobile app that allows you gate access, instead of having to pull up to or walk up to a pin pad, especially on hot summer days, rainy days or cold winter months. Lastly, I appreciate the affordable prices offered, at least for the first couple months of your rental period. Thank you, Sally for your help today. I appreciate you 😊

I give this four stars (originally), mostly because of Sally, the property manager. She was absolutely great in getting me in—very friendly and helpful with every question and issue. Public Storage, as a company, is a little disappointing, especially at this location. If you want to move on a Saturday, do plan to have your own dollies, as they only have one flatbed trolly for the climate-controlled building. Also, be aware they use other type locks that force you to buy theirs for an extra $15. As a follow-up, we’ve had 2 units here now and, while I consider them “pricey,” we have been very satisfied after the couple move-in bumps mentioned above. It is always clean and well-functioning and move-out is easy. Again, I think Sally is a truly marvelous property manager to work with so despite my issues, I would still rent a unit here again and recommend it to others. I’m adding the final star…🙂👍

Sally is awesome awesome AWSOME

Sally was wonderful assisting us with our rental. We certainly will use Public Storage in the future.

Sally is an awesome employee for Public Storage. She was a Great help in getting us signed up!

Sally was the best property manager I've had the pleasure of dealing with. Sally kept the place clean and was always ready and able to assist with any issues I might of had. Would definitely recommend this facility. Ask for Sally she's the best!!!! Thanks Sally

Sally was amazing so kind and efficient the place was clean which is always a plus

This place is a step up from your average storage experience. Sally has excellent customer service, and the area is well maintained. 10 out of 5 stars!

Sally was so easy to work with!