Public Storage Self-Storage Units at 1415 N Custer Rd, McKinney, TX

Love this place! Tia is also the ABSOLUTE BEST! She’s helped me with so many questions and always has a great attitude! 💛

You better have an appointment before you come to the facility, and if so, I hope it's with Tia. She's great, answered all of our questions and kept us laughing the whole time!

Tia was absolutely Great!! She helped us with our reservation in Aubrey. It was really last minute and when we got to the storage facility no one was in the office. But, Tia called literally as we were in the parking lot and helped us do everything over the phone and in the app. The way she explained it made It a super EASY process! We were bummed to find out she’s not at our storage all the time!

i had a very high stress move and a lot of issues and i thought my movers secured my storage. i haven’t used a storage before when i checked my unit i thought it was locked. it wasn’t. Tia, an amazing young woman who runs the property as if she owns it herself- quickly discovered it wasn’t secure and made multiple attempts to reach me to try and make sure my belongings wouldn’t be at risk of theft. i wasn’t checking my email and phone sends unknown calls to vm so days went by she didn’t get a response. as a business owner and former long term corp executive i’m plenty aware of the quality, lack thereof, regarding the majority of the workforce. it’s been a long time since i got to experience genuine- actual flawless service with exception to very free institutions. they’re not supposed to secure our units. and she hasn’t heard from me which obviously is very rude and careless. i fully expected when i did make contact with tia that she’d rightfully be short and irritated with me having to clean my mess for a well week. she was so incredibly sweet and helpful and genuine and after the nightmare move i had experienced her warm and caring manor genuinely impacted me and i was proud to see a beautiful young woman in todays world be as professional, caring and genuine as tia is. owner- from one to another - client retention and i’m confident a minimal service recovery % at your property is a direct affect of having her overuse the property. retain her. she’s the reason of any positive numbers, gaines and reductions in recovery losses. if she didn’t tell me how much she loved her clients and management i would’ve stolen her for one of my companies. i still night. but figured i’d be fair and write a much deserved review and look to see is she’s happy next visit before her got myself good job boss tia - you’re doing a great job and you need to be proud of yourself. you will do great things with the work ethic you possess thank you for being you!

It was GREAT!!! The man that helped us was there helping out. He was very nice showed us around. Made sure we knew how to get in where to go to the elevator. Over all GREAT!!!!! Place was very clean, people was very friendly

It was great working with Tia today, she walked the property with us and offered us waters. Explained everything thoroughly to us.

The elevator in their building has abruptly ceased operation on multiple occasions, posing a significant safety hazard. I found myself trapped inside the elevator and was only able to exit after a considerable amount of time had elapsed. Despite having resided in the building for nearly a year, I am now compelled to seek alternative accommodations in light of this incident. Upon contacting customer service, I was informed that no refund or prorated refund would be issued, as I had already remitted payment for the current month. Such a policy is patently unjust!

Their Elevator stopped working all of a sudden a couple of times. It's so dangerous. I was stuck and after some time I managed to get out. I have been there for almost a year now but I wanted to move out after this incident. Called customer service and they said since I have already paid for a month. There is no refund or prorated refund. It's a very unfair practice.

I called this location and spoke with TIA, she didn’t waste any time to help me in bringing my rent down to the normal price. She’s awesome and very helpful. I’ll recommend this place for people because they have the best customer service in the person of Tia. She’s a blessing!

Very clean facility!! Excellent communication, patience and professionalism from Tia. She was always through and if a message was left she did a great job following up! I would recommend this location to others!!!

The best experience of renting a storage unit today. Tia was so professional and has a great personality! I give her 5 stars.

Tia was amazing!

Cho was extremely helpful! I highly recommend him. He is a relatively new regional manager and if it wasn't for him, I would've taken my business elsewhere.

I relocated from Arkansas to Texas. When I made the call to ask for rates and pricing, I got the chance to speak with a gentleman by the name of Dan. He not only had the best prices but he also took his time to answer EVERY question that I had. Was very patient and more than helpful. He took so much stress off me. Once I got there, he got me the correct size unit and gave me an extensive tour of the facility. The perfect place for all your storage needs and because they have Dan...

I am so glad to see such a Beautiful and helpful smiling face at this location. Tia was very friendly and well knowledgeable of what her job . She makes sure that you are satisfied once you leave.

If I could give Public Storage zero stars I would. We rented from All Storage and were very happy but when Pubic Storage bought them it all went downhill. They poorly communicated the acquisition and change in billing and instead of going the extra mile, they cut my lock off and put theirs on, basically holding my belongings hostage. When I came to straighten it out, they were unapologetic and refused to even replace my lock that they destroyed. They have raised the price numerous times since then and have gone from $150 to $227 on my last bill. I finally moved out and can never reach anyone at the facility to ensure that my account is canceled. Avoid this facility like the plague!

I had my very first online auction with you all and it was really fun. Tia assisted me and was such a great help. Her attention to detail and communication really made it easy. By far the best experience I’ve had and it im excited about the next auction. I will be referring friends and co workers as well.

Tia was really helpful in getting us in touch with a worker at the Prosper Common facility ! Thank you so much Tia!!!

Tia was very friendly. She gave us a good deal.

Kelly’s customer service is amazing! The rental process was smooth and fast, and she answered all of my questions thoroughly and patiently. She also went above and beyond to facilitate a smooth move-in day for me! She is always thoughtful, friendly, and super helpful! I can’t thank her enough for helping to make a very stressful process go as smoothly as possible! Thanks, Kelly! 🧡

Amazing!! Kelly was amazing and so helpful with everything, friendly and informative! Recommend 👌

Kelley is AWESOME. She goes above and beyond to make her customers feel comfortable. Kelley met us at the gate to make sure we got to our unit the easiest way possible. She is a people person all the way around. Kelley has a wonderful spirit!!!!

We got a unit that had a roof leak. Public Storage addressed it quickly, and upgraded our unit for the trouble. The process was quick and easy thanks to Kelly, she had great customer service.

Drove half an hour to here around 4 pm on 5/8/2023 and there was no one in the office. Waited half an hour and called the customer service and not able to reach the property manager. So I had to leave.

Staci is Awesome! She explained and made sure I understood everything. Definitely would recommend her if you have any questions or concerns

Another terrible experience here! Moved out on March 31st and received confirmation via email and even received a phone call. However on April 1st these jokers charged my credit card for another month. After calling and talking to them, they mention that all they can do is issue a credit and then a check after 2 to 6 weeks. Are you kidding? The year is 2023 and this is the archaic garbage we have to deal with? To makes matters even worse, I was told by their customer service person that in order to prevent this from happening again that I need to go down to the office and talk to them about removing my card from auto pay. There's no other way to do this? This company is complete trash and I will not ever use them again. Terrible.

I had a 15x10 unit which was not that size , gave a good price to sign you up then double the cost few months in, access is very limited zero help from the on site staff if they ever show up, there is always someone blocking you access to the climate units and no one cares

I'm an HR director and I would have fired on the spot the employee Elizabeth after how she treated my wife and I! It's my second time at this location after I moved from cubesmart for bad customer service! Little did we know we were about to encounter the worse customer service experience in years. I rented a uhaul and we entered the covered entrance there was another truck that was blocking the main path I pulled to the right and followed the rules as I was instructed from the beginning, I was unloading boxes while this employees comes at us that I needed to move immediately, I stated camly the other truck was blocking and she needed to tell them to move , she said they are there because I said so! ! I Calmly said wow OK let me unload some boxes and I'll move , she said no you are moving now or you will have to leave ! Then she has the odasity to raise her voice at us. I moved as she asked rudly and she kept arguing with my wife , my wife was calm and asked her how come we have to follow the rules and others don't. She told my wife it is what is, The other people in the truck blocking were a white couple, we were Hispanic, I don't ever play the race card but this lady was obviously breaking the rules and allowing the white couple to do what they wanted. She then said she was calling the police , I said I did nothing wrong do what you need to do, Prior to HR I worked in law enforcement so I know my rights. Then while I went to the 3rd floor to unload I left my boxes in the hallway unattended! I knew my wife could explode at any moment as to how we were being treated, after we tried to go upstairs again to finish unloading she blocked my code and we could not enter the elevator. Then we proceeded to go outside to wait for the police while i also tried to call corporate, the police got there and i spoke with the officer. I explained the whole situation, factual situation to him. He said he was sorry and that I needed to call another manager so they could help me out but obviously since that lady wanted me out of there he just had to go and see what was happening. He told me good luck as he smurked as I'm sure his interaction with that lady was not very good as well she just wasted taxpayers money! I tried to call the number for public storage and was not able to get a hold of anybody for a while I called another location. And spoke with Latasha another site manager I explained to her the whole situation she apologized she was amazing she said she would contact the district manager. So they can unblock me so I can enter my unit that I paid for,. We were shocked as to how a temper tantrum from a supposedly professional was costing us now money because we waited over an hour for them to unlock our code to enter our unit so I will be coming at public storage to repay all my extra expenses, she was so unprofessional and with threats immediately. This lady was extremely fortunate, I was extremely tired from the move as I would have put her in place and treat her just lie she treated us, as I do not tolerate anybody treating my wife that is a cancer survivor that way! I'm waiting still to talk to a district manager to explain my situation. I want them to pull cameras and see exactly how we were treated. I don't want to ever go to this location again. Unfortunately my things are there. Latasha at the other location was amazing during this ordeal. Sorry for the long story but as a Google local guide I have to state all the facts to make sure that we as customers do not ever get treated like this, the employee by the name Elizabeth needs to be terminated immediately and I will be reaching as high as i need to make sure this never happens to anyone, as I'm sure this lady is used to treat people like dirt. Look at the review from 7 months ago! by another person, same person and same situation! If Elizabeth does not get terminated after this, I blame Public storage for allowing and employee with a record of bad customer service to represent them!

After a terrible experience with a nearby Public Storage facility and the customer service center, we came here and the managers were a pleasure to deal with! They not only helped us get up and running in a new unit, but they helped us get our money refunded from the other location. I really appreciated their customer service and would do business with them again!

Clean place. I like the staff, they were nice and helpful

Stacie was amazing! I was needing a unit asap & she was able to get me connected with the location closest to me & explained the process which made it so much easier. Thank you, Stacie!

I came by this location looking for a storage unit for all of my extra items. I was pleasantly greeted by the two wonderful ladies working there. Stacie and Elizabeth. They answered all of my questions about what I would need and how to fit it in my budget! These girls are wonderful and the place was clean. Probably the cleanest public bathroom I have ever seen for sure! I do plan on doing my business here from now on!

If you decide to rent here, you’ll get an awesome rate, a clean unit, and friendly service, so long as you plan on a temporary stay, less than 6 months. Also, you’ll want get your precious belongings out of commercialized storage as soon as you can before your rate increases to the point of financial derailment and the loss of your valued belongings. Enjoy your stay!

I have been a client for several years here. I was working closely with Kevin, mgr, today. He was extremely helpful assisting me in finding an answer to exactly what I was looking for in storage options. I’m thrilled that he has come to this facility. Kevin was very patience, professional & knowledgeable. Looking forward to having his expertise here.

Bryan Y was so helpful, friendly and resourceful. He made the experience very pleasant.

Bryan made my checkout seamless and pleasant. He was the ultimate professional and my belongings were safe! Thanks Bryan!!!

Wow, Elizabeth Was AMAZING!! She Went Above and Beyond Customer Service!!

Bryan is extremely helpful during courtesy call

I moved out of my storage unit today. Bryan was AMAZING! He made the transition so easy! He was very help, and showed that he truly cared that my move was easy! Thank you Brian! Laurenda

Bryan is very helpful and amazing person

I was very appreciative of Bryan helping me locate my parts that I accidentally left outside my unit Ray Confessore

Facility looks amazing 🤩. Cleanest public storage I've ever been in. New manager Elizabeth has done a great job of really turning the place around since she's taken over. So impressed. Highly recommend for anyone who is in need of storage because the property is so well cared for!

Never buy Auction storage on the facility, they stolen the items inside. I call to see what they can do it, never got a call back. Not professional.

Great customer service! Very clean climate controlled unit.

Elizabeth!!! Absolutely amazing service! Answering all of our questions and helped us choose the right unit! This is the spot If you want / need storage ! Highly recommended!!!

Kevin was very helpful.

Kevin is always there to assist , he is an excellent person and manager!

Kevin did an awesome job helping me with my storage needs… Go see Kevin if you need to store anything!

Kevin has been super helpful throughout the entire move-in process. I had to call multiple times to figure out unit size & pricing. Not only is he helpful, but he was totally patient with all my questions. The facility itself is immaculate - clean & spacious.

Dan is funny and very helpful. He has made my move into this new storage favcility very easy for me. I love the drive through feature. I leased from this company in their Keller location a few years ago. Very glad they have open in McKinney.

Kevin and Dayvia were great. Excellent experience everytime.

Rented a storage unit at this location and Dayvia provided EXCELLENT customer service.

Kevin is awesome!!!!

I have rented a unit in this storage. Kevin the manager here was very much helpful than I expected. Even though he had a leg injury he walked us around the unit showed the multiple units he made our day as me and my wife were very confused Kevin was kind enough to answer all our questions and explained through everything.. I would choose this place just because of Kevin.

Kevin was amazing and super helpful with everything!

Kevin did a amazing job helping me

Kevin, did an awesome job in helping me with my storage.

Kevin, is awesome! He helped me get everything I needed for my storage unit. This was my first time renting a storage and I feel better prepared and knowledgeable about this experience. Thanks Kevin!

Kevin is great here. Very welcoming and helpful.

Kevin is amazing! When I moved my items into my unit, I used my own lock then moved out of state back in august. Kevin recognized my storage had an incorrect lock, called me sold me the correct lock, put it on for me and held the keys for me for 6 months!! This guy is a keeper!

Just opened up my first unit here. The facility is clean and Kevin was a great help!!!

Kevin is awesome!! Space is clean, renting was a breeze

Kevin was great.

Kevin was great always

Please with Kevin's professionalism..

Kevin is awesome and got me all fixed up!

Kevin was very helpful and the facility was very clean!

Kevin is awesome!

Kevin was awesome... Excellent customer service.. Very friendly and very helpful

Kevin was fantastic!!!

Good place to store with climate control and easy to load and unload, all time access safe and very secure place and far most important very clean even after 1 yrs things were inside storage and Kevin was helpful in my move too,

Loved my experience here. Super convenient location and the pull through access is so helpful especially on rainy days. Kevin is helpful and very knowledgeable on the facility.

Kevin was amazing and got us into our unit very quickly and professionally. 5 out of 5.

Kevin helped me and my family moved in very easily 5/5 recommend!!

Kevin was very helpful and kind. Quick, courteous service!

Kevin was great and very helpful

Kevin was awesome!!!!

Kevin was great helping me with my account. Go see Kevin for storage needs.

Kevin wash great in helping me reactive my account and restoring my account after the transition.

Kevin is great very helpful and professional- Thank you Kevin

Kevin was great by helping me get back on the right track with my bill

Great people, great customer service.

Kevin and Dayvia were awesome helping us get into our new unit!

Quick, easy convenient!! I was able to secure a large unit in under 10 minutes. Kevin is the man! Super friendly, always ready to help! Highly recommend this location!

Kevin was super helpful, he walked me through the process and got me into a storage unit. The location is great, nice and clean. Very happy with this Public Storage facility! Thanks Kevin!

Kevin was great!! Super easy and fast signup process!!! Great job!

Kevin was very helpful Thanks

Had a great experience with Kevin helping me with a lock issue right up to or past closing time…

Kevin was the absolute best person I’ve ever encountered. Took all my stress away!

Kevin was awesome! Super helpful, made the process smooth and easy! Highly recommend!!

Kevin was very helpful and extremely kind while giving us a tour

Kevin was great help with planning our future move. Great customer service, such a genuine fresh breath of air. I would highly recommend visiting Kevin at this location to any one needing moving supplies or storage.

Kevin was super helpful! Gave us a great tour of the place.

Kevin helped us out when we rented our original rental and then again when we rented out second unit. Gave us good recommendations in what we needed. Really good customer service. In addition, the facility is really clean and well maintained.

Kevin is amazing, found the perfect unit!!

Davia is awesome.

Thank you Kevin you were very helpful with our storage needs...you rock!!!!

Kevin was great to talk with, helpful, and provided us with a fair price for our needs. Unfortunately, we were caught in the middle of the corporate purchase of the company and ended up paying for another month of storage despite our contract with the previous company (AllStorage).

I love this facility because of Kevin, he is so helpful and knowledgeable he is always willing to go above and beyond. The prices for boxes were really good.

This place is very clean and easy to utilize storage.Kevin is wonderful to work with, he is very friendly and pleasant and most of all very helpful! I would recommend this location.

Kevin, Kelly, and Allison did a fantastic job helping us with our storage needs.

Awesome outstanding services by Kelly and team

Kevin and Kelly were awesome!!

Great facility- Cynthia and Kevin were awesome

Kevin was a great help. Thank you for your assistance, God bless you.

Great service and price!

Kevin was friendly, and followed up after I’d been looking for a storage unit for a while. He took the time with me answering questions and going Over details. Great to chat with. Thank you!

Great pricing on boxes!

Kevin was a great help, made the process easy

Great place super easy great service!

One of best storage sites in McKinney, friendly staff! Thanks Kevin!

Kevin did an awesome job. Very knowledgeable. Very professional. Will refer friends to your facility.

Kevin did an awesome job! Highly recommend this storage facility!

Brandon and Kevin were extremely helpful. We discussed the needs and found a great solution. The prices were outstanding as well. I highly recommend using All Storage Mckinney!!

Kevin was awesome! Process was super quick and easy and he was super nice!

Kevin was great! Very helpful!

Kevin has helped me out so much today !! very responsive and knowledgeable about the storage units i have my storage and is the perfect size Thank you so much I appreciate it !!!!!

Kevin was awesome and super helpful!

Kevine was awesome. He helped he chose the right storage, good customer service. 😃😃

Kevin helped us get the storage unit that we needed. The McKinney All Storage is the best!! So clean and so convenient!

Kevin is wonderful! Great customer service!!

Kevin was amazing and helpful. Highly recommend. Very clean and well run place.

Great service by Kevin

Make sure to come to all storage in McKinney off Custer and if you need any help or any questions make sure to talk to Kevin he was a great help and a very nice guy. He made the process go by smooth and easy if you need storage this is the place to come

Kevin was great! Very professional and personable. He explained everything perfectly and was very helpful and welcoming. I recommend this facility to anyone looking for a great place to store your belongings.

Kevin was amazing! So glad we came here!!

Kevin did great!

Kelvin was excellent. Kevin is truly an asset to the company. He provided an exceptional customer experience.

Kevin was really helpful and generous, explained everything in great detail !

Great place clean

Kevin was the best

Kevin was awesome!! Great facility!!!

Kevin was super helpful and got me exactly what I needed for my move. Thank you!

Kevin did great!!

Kevin was very helpful and provided best service ive had in a long time with storage.

Kevin was great!

Kevin was amazing and very friendly. Thanks

Kevin helped us get the right storage even though we spoke just over a phone remotely, he guided us over the phone and also in person. He helped us to make the informed decision for our needs. Highly recommend Kevin and his team.

Kevin did great

Great job my reantal from Kevin

Jody was so nice the entire time! Definitely made this a less stressful experience!

I've been trying hard to find a drive-up unit at an affordable price, but they are really hard to come by right now. But I talked to Kevin in the sales office and when one came up, he followed up with me and set me up with a storage unit that is exactly what I'm needing! A+

Facility is great, especially the drive in. Kevin is great. Would highly recommend.

Jody was an absolute delight to work with. Very personable and extremely knowledgeable about her job. Her customer service is superb and definitely deserves a promotion!!! The process from start to finish, getting my renting needs met was fast and seamless. Jody you're the best!!!

Kevin was very helpful and informative, and the facility is very clean and secure

Kevin was so helpful. He rocks!!!! He was so good I rented an extra unit so I can move my stuff from another storage place to this one.

Kevin did great, will recommend to others!!

Kevin made it easy

Great service! Very clean facility. Kevin is a great rep and very helpful!

Kevin was great! Very helpful!

Kevin is awesome!! This place is clean, user friendly, and easily accessible. The people here are so personable & make sure you’re comfortable before moving into your unit!

Moving is already stressful but thanks to Kevin I was able to finish everything with a breeze! Service was quick, professional, and great with communication. If you’re looking for a great storage company this is the place! Thanks again !!!

Jody H. Was super professional, friendly, very helpful, and made great recommendations on this process. Glad she recommended the insurance. I would definitely recommend coming here and working with Jody! Thanks Jody and All Storage. Also very fast and easy process to get a unit.

Jody was awesome

Thank you Jody for being very helpful with signing me up online and selecting the best size storage I need. All Storage is nice and clean. I was very please with your custmer service. I recommed using this place for your storage needs. The prices are afforable!

We have been using this storage unit for a few months now and the place is very clean and the drive through access is great. Kevin was very helpful arranging adding more units to our account!

Kevin and Jody were both very helpful with getting us signed up! The facility is very clean and I like that you can drive in so you don’t have to worry about moving items when the weather is bad. Definitely would recommend!!

Met with Kevin and had a great experience. He helped me set everything up and made it easy to get in.

Kevin did a great job and getting my unit in a quick manner and showed great customer service skills

Kevin has been very helpful!

I was having a difficult time with registration and was able to reach Slade via phone. He worked patiently with me and made the transaction effortlessly. I can’t thank him enough for helping me!

Jody was so nice when we went to get our storage. The property is very well kept and the units are very clean.

Great service. Jody was awesome. She helped us get in and out and was great with details on everything. Coming from a family that’s trying to move very quickly, it was greatly appreciated.

Kevin is amazing. Great help! Awesome place to do business.

This review is for the Celina location. I live out of the area by hours, had a lot of questions to be answered. Today I was lucky enough to speak with Jody and she was very kind, courteous and went out of her way to answer my questions. She is what customer service should be. I look forward to using this facility.

This place is awesome and well kept, Kevin was a great help!!

Kevin was great, he made the process quick and seamless. Got my stuff into the storage unit the same day.

Kevin gave awesome customer service, very helpful with any questions I had. Definitely would recommend All storage McKinney on Custer rd.!

Kevin was awesome in the process and very insightful. Facility is top notch and clean inside and out. Definitely recommend over any other facility.

Kevin and Joby were very helpful and advising me on my needs. Very friendly staff. Bernadette

Great price and much BETTER location than other storage services!! Extremely friendly staff!

I visited 6 other storage facilities in the area before getting a unit with All Storage. The facility is conveniently located, clean, and Kevin’s customer service is top notch. If you are looking for storage in McKinney, look no further!

Nice clean facility. They have lots of cameras and a drive in access to the elevators for easy access to your unit.

Very efficient, friendly and helpful. A joy to work with. 😃

Kevin at All Storage, McKinney, did an amazing job getting me set up for a company storage unit. He was very helpful, informative and efficient throughly the entire process. I would highly recommend!

Great service from Jody!!’

Kevin was excellent at explaining everything and was a pleasure to speak with. As a retired Customer Service Manager for a Fortune 500 company he is one of your prize employees. It was a pleasure speaking with him.

Jody was was great. She answered all my questions and made sure I was comfortable with the unit I rented. GREAT JOB.

Kevin was absolutely wonderful. Got us in and out in a time manner. We were able to rent a storage unit that fit our needs. All storage is supper clean and affordable.

Jody was excellent! Showed me the storage before I rented it! Gave me first hand knowledge of how I could get my storage to the 2nd floor. Thank you Jody for being patient!

Kevin is awesome and easy set up process.

Kevin was great. The best service I ever received

Thank you, Kevin!! Wonderful help, made the process super easy and had great energy as well!!

Kevin was very informative and personable. Kevin is also a great representative for this company.

Jodi and Kevin were absolutely amazing to work with!

Jody took great care of us and got us everything we needed. The staff are friendly and the facility is clean and secure.

Kevin did a great job getting me storage I needed.

We were happy with the staff who were very helpful. Kevin was extremely efficient, knowledgeable and friendly. This is the second unit we have rented and have been pleased with the cleanliness of the facility. Great place.

Kevin did a great job showing me the facility!

Kevin at all storage, hands down, the best person to speak with. Not only I received a great deal but also superb customer experience, bar none, was superb.

Kevin was so helpful and knowledgeable! Grateful for his help with getting the correct size unit in a better location for a great deal!

Great service! Knowledgeable people. Clean and secure.

Kevin was super informative and the process was a breeze! Great place!

Kevin was very informative and helpful! We are so excited to find such an affordable option for storage at a convenient location! Got a great deal! Quick and easy to set up!

All Storage is awesome. It’s spotless, and Kevin is so helpful and professional, he goes over and above to provide exactly what customers need. Covered loading and unloading is such a plus. Supply prices can’t be beat. Very happy customer. No worries about our belongings at all. We highly recommended All Storage.

Thank you , Kevin for your great service! You and Jody are the best!

Kevin was phenomenal. He made a simple transition a outstanding transaction. He personalized with me and made this an extremely easy process. Thank you Mr Kevin. I appreciate your willingness to assist me.

Kevin was great! Explained everything. Very well kept storage facility! So glad I chose All Storage!

Kevin’s the best. He knows a lot about storage. See him to answer all your questions.

I loved the experience touring! Kevin was very informative, covering all our questions before we asked. The space is awesome and the price is right.

Kevin from customer service is very nice and friendly. Great service and very clean!

Jody was very helpful, kind and professional. She assisted my Mom with filling out paperwork for the storage unit today. Jody also helped me decide what packing supplies worked together and showed us around the storage facility. Thanks Jody

Nice facility, helpful staff. Kevin was friendly and accommodating. Would recommend.

Kevin was very helpful...a great experience!!

Great help and super quick service

I was able to get a storage unit in 5 minutes. The clerk found a better location so I didn’t have to haul stuff as far. I will be using them from now on and I’d recommend them.

Great storage facility. The whole staff was beyond welcoming and very informative! I would highly recommend ‘All Storage’ to anyone looking for a safe and trusted place to keep your belongings! Prices for each of the units are the best prices I’ve seen in DFW! Thanks again, Kevin!

Great customer service! I WILL 100% RECOMMEND

This was my 1st using public storage facility. I started down the street and was greeted with horrible customer service. I expected the same from All Storage but Jody gave me a completely different experience. Though I did not wait for long outside, she opened the doors and immediately apologized for being on the ground working and offered to service me 10 minutes before store hours. She took her time in showing me the units without making me feel rushed to make a decision. I am not a personal friend and never met this woman before today, however the customer service that she provides is a commodity to any business and she deserve what ever she desires for growth within the company. The 1st point of contact can make or break a business. She is without doubt making this business!!

Jodie and Kevin are awesome! Had a great experience with them and All Storage!

Jody made the process quick and easy, answered all my questions, and gave me a helpful tour! I made the right choice selecting this facility!

Kevin was awesome, gave us a tour, showed us everything and was extremely professional. Great place to store your valuable belongings with confidence!

Office staff did a great job.. very helpful.

This is by far the best experience I have had with storage units. When I walked in I thought here we go. I judged the book by the cover immediately. Kevin was on the phone and I had made up in my mind that I was going to receive poor service. However, after speaking with Kevin, it was a sense of relief to finally meet someone who was genuine and honest. Kevin explained the process and didn't try to bully me into signing up. There are no contracts! The music was spiritually uplifting and calming. The storage units are indoors and you can drive your car inside to be out of the hot heat in the summer and the cold during the little winter we have. I was truly blessed by my visit and I highly recommend giving Kevin at All Storage a try.

A BIG THANKS to *KEVIN!!! I appreciate your prompt attention to my needs to get the HELP for My daughter and myself in 2 locations! You're the Best from the very BEGINNING!!!* Have a Blessed Day!!!!

Super clean, nice employees, showed us the unit we were looking for and had it rented in less then 30 minutes.

Great price and even better service. Kevin was great and found us the best fit for our needs!

I rented a unit online at 10pm at night. At the end of the transaction I rec'd a message that I needed to call the office. It was too late at that time. Kevin called me the next morning, reviewed my transaction and assured me that everything had gone through properly. He also provided the gate code verbally and texted it to me. I had questions about the billing. He explained everything in detail. I really appreciated his patience and thorough coverage of my questions. I'm very happy I went with this location of All Storage!

All storage is awesome. I chose the wrong size unit online. Kevin & Judy got me all fixed up with a bigger unit within minutes & we’re still able to grant me my online discounts with no money out of pocket upfront. #YouRock thank you

This was an amazing experience! Seriously - reserved online to her a unit that was pull up and what I needed. Showed up a few days later and met Jody! I watched her give awesome service to the guy before me, when he needed to run to his car, she took the time to help me with an initial question regarding locks and once we were ready, it only took a few minutes altogether! Super helpful and enjoyable person/company to do business with! Don’t go anywhere else before checking them out! 👍🏻

Jody was amazing. Very fast, very efficient, very nice and very clean. Thank you

Jody & Kevin provided excellent customer service! Thank you!

Jody & Kevin were awesome when I went and got my unit today! They were extremely friendly and even got be a better unit for a better price! Amazing customer service! I highly recommend storing your items at this facility! It’s clean and has two great employees there to help you!

Excellent communication, customer service, and rates. Kevin was super helpful and got me a better deal and space than could be gotten online. Would highly recommend!

I needed a last minute storage unit and I am so happy I found All Storage McKinney. Kevin was awesome. I was all signed up and in my unit in less than 10 minutes. Very happy with the whole experience.

Kevin was very helpful and helped us get our unit with the best deal. Will definitely go back if I ever needed more storage.

Kevin was amazing. He put my mind to rest that I was well cared for. He reassured me that oh had nothing to worry about. He was a welcoming first person that I did business with. Thank you Kevin!

Great place to store your goods! Don’t miss it if you’re looking for a storage unit!

Love the service Jody is awesome

Fantastic experience with Jody & Kevin, highly recommend for your storage needs!

Sarah is awesome! Extremely helpful and patient.

Friendly, courteous and helpful. Great customer service!! I Recommend them, indeed!! Bobby was extremely helpful. Ask for him!

Kevin did an awesome job of taking care of my contract# this morning. It was all seamless. Loved the facility and the online contract features.

Excellent experience, Jody was extremely helpful and very informative.

Kevin was very helpful, I tried to get an rental unit online but did not succeed. So he personally called and help me through the process. He even got me a better unit. Highly suggest asking for Kevin when you call!!

Jody made the leasing process super easy

Its amazing to know a company will go above and beyond to assist even if it is at a different location his was Frisco. Thank you Ethan continue to Shine Brother!!!

Kevin was awesome! Made sure to give us the best deal possible. Super clean and secure facility and superb customer service! Best facility with the best pricing out of all the quotes we got around mckinney. Very happy with our decision to use All Storage, McKinney!

Jody made leasing and confirming online easy and hassle free. Great guest service!!

Everything was very easy and fast to get a unit. There is an awesome drive thru that takes you right to an elevator and carts you can use. Jody was extremely helpful with everything and suggested the perfect size unit.

Jody and Trish were awesome! Very friendly and helpful!

Jody helped me with retrieving a new unit, and getting my code again when I forgot it. She’s awesome and these units are clean and the perfect size! Highly recommend for sure!

Kevin was super helpful and friendly. My dad and I stopped at a couple other storage places before this one and none of them were as inviting as this one. Kevin helped find us the right size unit for the best price. I love that they play music where the units are inside. It makes it feel more alive and less spooky. Jodie who was up front with Kevin was super friendly as well and kept everything light hearted. By far the best experience I've ever had in a search for a storage unit.

Jody was the representative that assisted us in purchasing our storage unit. She was fantastic! Knowledge, professional, and very friendly.

Kevin was very helpful in assisting me with all my concerns and move in process over the phone. Although my space is in another location, I couldn’t reach that location by phone, and it kept redirecting me to this location at McKinney. Yet, he was willing to resolve my queries. He was also very courteous and definitely provided excellent customer service.

Great hassle-free experience at All Storage! Jody and Tish were both very friendly and helped me set up my lease without issue. Awesome customer service, def recommend!

Awesome and detailed service. Made it very easy!

Highly recommend! The storage itself is clean and well lit. There are complimentary dollys and carts available to help unload. I made a reservation online with special discounts. When I arrived, my reservation wasn't found, but Jody was able to match my discounts and give me the same thing I needed. She took her time explaining everything to me and making sure I had all that I needed. If you are looking for a storage with great customer service, it doesn't get better than Jody with All Storage in McKinney!

Clean, new, great staff in the front! Will definitely come back!

Great service and so easy to obtain my storage locker

Tish was wonderful best customer service experience

Awesome service. Jody was very professional and thorough with the instructions. She made it easy for a storage newbie!

My review is solely based on customer service (wish I could give zero). I came to this storage unit based on the reviews. The person at the desk named "Jody" was extremely rude, unprofessional and unwelcoming. When we asked if we could be shown the sizes we were told "sure, you can go see them yourself" and we did. Needless to say we left and found a really nice lady down the street (different storage unit) who decided to take 5 minutes of her time to help us decide what worked best for our family and even showed us around!!

We have stored items at this facility in the past, which was a great experience with Jody. We had the need to do it again, and came back. Highly recommend to anyone in need of storage.

This is the best storage facility I have ever used. It is amazingly clean and the staff are very accommodating. I would give 10 stars if I could!

Great experience from booking online, getting needed info from the manager, getting the locked getting into the unit. Smooth process overall.

The place is clean and easy to access. Most of all, Tish was awesome to talk to, made registration super easy and helped us find the right unit size. The one we picked before would have been way to small. It's a good place to store.

Tish did a wonderful job assisting me not only with customer service, but also finding the right storage and the right key to lock my storage. She made me feel like my belongings will be safe with this company!!

Just went through the process of getting into a new unit at this location, and Tish made this as easy for me as possible! She also has such a warm and energetic spirit that you don't come by too often these days. Really appreciate the great service I always receive from All Storage McKinney!

The staff was very friendly, helpful, and courteous. The facility was amazingly well kept. Would definitely recommend them to anyone.

I drove to all the facilities in this area. Tish took care of me. She was great on the phone and in person. This place is kept clean and well maintained. The prices are competitive too.

Went to AllStorage in McKinney, at what I thought was pretty close to closing time (turns out I still had 40 minutes and I just didn't read the posted hours right). I was greeted by Tish who was incredibly helpful. Got my unit set up very quickly, while having to come back and forth from the back office to the counter because the only working computer was in the back office. Despite all of the technical challenges... Tish provided me with a wonderfully efficient customer experience!

Service was very friendly and helpful. Helped me find a unit to exactly fit my needs. Area was clean and well laid out.

1/9/2020. I, Ms White am very happy to update my review today. A few days ago I was able to connect to my online account. If not for the strong efforts of The Stores GM, Michelle and The Stores Manager, Tish, I would probably still be upset with The All Storage Website Designer for their poor Design. A company is valued by the Customer Service of its Staff. The Staff can be ridiculed by The Company's Software and or Products available to The Staff. KUDOS TO THE STAFF AT THE MCKINNEY BRANCH!!!!! Needless to say all is well at this point. Michelle and Tish deserve my most humblest Thank You. THANK YOU

Superb Customer Service

Outstanding facility!

Super professional sales person on-site who made the entire experience easy, quick and personal. THANKS!!

Best customer service ⭐️⭐️⭐️⭐️⭐️

Great customer service! Thank you Tish for getting us all squared away and set up. Will definitely be recommending this facility!

Very nice place , so clean , Samantha was so great with me she show me different options for my needs and gave a great one , very friendly and professional I'm so happy with them ..Thanks

*Came back to edit the review. They offered a $15 credit for a 5* review, that never happened, not even after reminding them. On several occasions the gate would not open and I had to drive back to the front to get staff who had issues opening the gate as well, wasting my time.

Great service! Nice environment. Quick and easy setup process.

Beautiful facility, well lit, clean, comfortable temps and atmosphere, and Tish is a pleasure to work with!

Edit: the storage is in my relative’s name. We shouldn’t have to call or write reviews to have the climate controlled storage we paid for. We will be there later today and from this moment on, it must be below 75 degrees....no more 85 or 90+ degrees inside. No such thing as climate control because the air is turned up to 92 degrees- I measured it. This must change! It has damaged my product that I store. The manager is useless and so unprofessional too. This is the first of many reviews online alerting the public that the temperature is unacceptable. I’m currently evaluating the amount of damaged product to SUE the facility for it!

Tammie was great!. Incredibly helpful.

Friendly staff, easy to reserve the unit

Great clean facility. Staff is very helpful. Showed us options and discussed pricing options. Will recommend to others.

The young lady employee was very friendly and helpful. She completed all paper work effectively and efficiently. She was very experienced and answered all our questions. Great job Tammy

Tish made the process a comfortable and pleasant experience.

The staff was very helpful and rented me the perfect space. I walked in an out in under 30 minutes.

Tish was very helpful and awesome, she found me the best storage unit for my needs. She was great to work with and answered all my questions . I highly recommended coming to see her.

Great customer service ! Tisbu was very friendly and helped us get the right size storage. Price is are also good and new facility.

Cody provided great service, made everything easy to understand and was very professional

Cody was very professional and will continue to do business with all storage.. many thanks

Excellent service

Yesterday I signed a new lease for a storage space at this All Storage location in McKinney. The whole process took place online, including the issuing of the gate code to get into the facility. Finding the place was easy and the office help was excellent. I had to sign one piece of paper and that was it. The only issue I had was with the gate code. It would not work as given and it didn't even work for the office helper. He let us in so that we could get acquainted with our space and told us he would solve the code issue in a few minutes. Five minutes later, when we tried to leave, the code was already operational! To me, that's good service and greatly appreciated.

The storage units were clean and nicely kept up. Tammy made the process so easy to understand.

Great customer service!! Cody was extremely helpful in helping us determine which unit best serves our needs. Highly recommend!!

Cody. Was very good at all meeting my expectations regarding my storage needs.

Dan was the best!! He was very informative and helped us select the proper storage unit for our needs. Thanks Dan!!

Awesome place and amazing customer service! Clean and had the perfect floor unit with climate control. Wouldn’t go anywhere else for storage!

Dan was so helpful and knowledge about what I would need during a hectic time. The process was painless and fast.

Cool place! Efficient!

Excellent customer service and facility!

Dan’s the Man! In the chaos of selling a house and moving, everything becomes time critical. Dan made the storage of household goods a non issue. He was helpful, answered all my questions, help me determine the amount of storage I needed and took one major worry off my plate. Having used other storage in different cities, this facility is like day and night. Clean, accessible and reasonably priced. Thank you.

Dan did a great job making me feel safe here

Reservation and setup was so easy. We needed to get a larger storage unit after we started moving and that process was equally simple. Facility is clean and modern and the inside drive is plenty wide for multiple vehicles. And they supply dollies! - revised review. We needed to move units and Dan made the switch seamlessly. We went from a 10x10 to a 5x5, and finally settled on a 10x5. Dan made it happen and everything worked perfectly. The customer service is awesome and the spaces are very clean.

Amazing storage facility with many conveniences! Staff is amazing and genuinely listens to what you need to ensure you get the space you need. Facility is clean, safe and secure! I have visited many places and this place is the best!

Dan was great to work with. He was very open and honest with every dealing I had with him. He was very responsive with every question. The pricing was very competitive in this area. Facility was always clean. Overall experience was wonderful!

Initially yes for the size of the units are pricey when assisting my son. But the service received both today and prior in an urgent matter were very appreciative. Thanks your company does have to a good sense of customer service. Job well done!

Dan is the best! As soon as I walked through the doors, he was so welcoming and helped me through the entire process from choosing the right size to picking the right lock and mattress bags to fit my needs. I passed up several storage places on the way here because of the reviews, and I’m so glad I did!

Great service by Dan!

Top notch help from Dan renting my storage unit at All Storage. He made the process so easy and understandable. Dan was a pleasure to speak with on the phone and what a great attitude he has. You can tell quickly he loves helping his customers. Thanks again Dan.

AMAZING service! Highly recommend ! Dan was super helpful! I was loading one storage and found it wasn’t big enough and Dan saw what I had left In the truck and recommended the size I needed! Experts in storage!!!

Dan made moving to Texas a great experience! We had a set back that caused our arrival weeks late. Dan kept in contact and worked with us to make the move all work smooth!

Dan & Michelle at All Storage we great they help me with both of my units. Thanks.

Came in and worked w/ Dan! Very polite and knew what was going to be needed in my case within a matter of minutes talking! I highly recommend this location and Dan is your guy!

Dan is truly the MAN! I rented t here before ( from Dan) and now I know why I continue to come back. Thanks for the help Dan & All Storage.

Dan at all storage in Mckinney is great. He is very knowledgeable and helpful.

Dan was very helpful and professional and helped me get into a storage unit. I highly recommend all storage for your storage needs!

when I was looking for a storage it was during raining season, and the concept of getting in the building with the car to load/unload it was what made the decision for me, and the carts are a big PLUS. I could get my books in their carton boxes with out getting them wet!!... The staff was helpful and truthful, explaining me the advantages and disadvantages of the space I considered renting, the locks recommended and the deals going on... THANKS

hey can we pickup our stuff from unit after 7pm?

Super nice staff ! Very professional & easy to do business with. Thank you Dan. Jeff H.

Rating 5 stars because y'all are the only storage place that keeps their bathrooms open when closed!!! Best dump I ever took knowing how clean the bathroom is! Thanks k you so much!

Dan was super helpful and made this experience great!

Dan helped me out and made the process really easy. I love the drive through feature - never have to plan loading/unloading around the weather.

The unit was clean and ready for us to move in. The management was very helpful when it was time to move out. Great experience.

Love this place! Very clean facilities, kind staff (Michelle was working the front when we checked in and was wonderful), and really neat pull in area so that you can unload your items away from the outside elements. Price is great and reservation and payment is so easy. I highly recommend All Storage!

Reserved a unit online and received a call from Dan shortly after. He confirmed my reservation and later when I went by the office, walked me through everything and made sure I had all the information I needed. He is friendly, quick, and clearly running a clean, tight ship over at All Storage. If you are looking for a storage facility in this area, Dan and All Storage McKinney are the way to go.

Great and friendly staff extremely efficient had me in and out in 30 minutes can’t say enough about how great they are. Dan was amazing and answered every question I had

Cody was really helpful and what a clean, we’ll maintained facility! They also provide dollies for ease of moving in our stuff!

Excellent service and facility. I would highly recommend.

This place is so clean! The customer service is great as well!! We had a really bad experience at another storage place and was told to check our All Storage. I'm really thankful that we found this place!

Very nice place and Dan was very helpful getting a space arranged for me. Super easy. Cody took my reservation the week before and Dan followed up as promised. I was done in no time with access to the space that day.

Dan is an excellent customer service representative. He was engaged and enthusiastic in his role to help select an appropriate storage unit, providing a tour of the facility and the specific storage unit I will be renting. He carefully explained the details regarding facility access and hours of operation. He is an asset to the All Storage brand.

We had a disappointing experience at another facility in the area and checked out All Storage. Dan helped us and offered up a few different options that could meet our needs. He gave me a tour so I could see the facility, which is VERY NICE. It’s super clean, there is inside unloading area and several dollies to transport your storage. I thought Dan was very attentive to our needs, and made sure he explained the language in the contract so I understood what was included in the price. I’m very pleased with this facility and the service of Dan in particular! I’d highly recommend!

excellent customer Service. Don went above and beyond to explain about the facility and answered all the questions that i had. The storage facility is also at a perfect location.

Dan is an excellent customer service person. He went the extra mile to assist us!

Dan Super friendly and helpful! Very clean facility.

Had great experience at this All Storage. Dan was great help and really polite to me and my young sons. So thank you

Dan was great in helping us find the perfect storage unit. We felt very safe here and loved that Dan took the time to answer all our questions and show us every unit that interested us. I def. recommend this storage unit and the location is great.

It's clean, well lit, secure and there are employees who are happy to help. This is definitely the best storage facility I've ever used.

Dan gave Great service very helpful. The facilities are clean. Easy to move into. The climate controlled area is great. Would use them again. 😃

Dan was extremely helpful and extremely knowledgeable of the competitors pricing...

The best storage company I have worked with & Dan is the best. Perks & prices are great, very clean & secure. Paperwork handled quickly & very accommodating. Love doing business with Dan & All storage !

We recently needed a storage facility. After stopping by several this by far was the best. Dan made us feel comfortable and at “home”. He was very helpful and answered all of our questions. They offered great amenities to make it easier to move our belongings in. Being off of 380 and Custer offers a great easy to get to location.

Great customer service! Nicest Storage facility I’ve ever seen. Huge covered area you can actually drive in to load and unload.

Dan was great. He helped me find the right space. Great service from both people that helped me. I would strongly recommend All Storage as a place to store your possessions.

I had an excellent experience with All Storage. I met with Dan the day before my scheduled move in day, per his suggestion, and I was glad I did. Dan provided excellent customer service!