Public Storage Self-Storage Units at 7303 N Loop 1604 E, Live Oak, TX

I couldn’t rave more about the excellent service Valerie gave me. We were originally looking at another storage unit company, that was cheaper, but had horrible service. Valerie called me to set up an appointment to come check out the property. Just her kindness, and customer service alone are the reason I decided to not go with the other company, and brought my business to Public Storage.

Awesome and convenient location. VERY CLEAN AND QUIET AREA!! Valerie is simply AMAZING!!!!

Valerie was so helpful, patient and efficient with me and my friend! She figured out a very complex, money saving storage solution. We combined 2 small storage units my friend had in different locations in the San Antonio area into one new larger unit. This saved my veteran friend over $100 month! She was so kind checking in on us during the moving, and provided us with free water when it was 106 degrees outside! Valerie is very friendly, nice, and worthy of recognition for the outstanding customer service she gave us! I am not exaggerating at all. I haven't experienced her level of service in a long time. Thank you Valerie so much! God Bless You! Randy Green

Valerie was amazing and helpful. Very welcoming and professional too. She answered all of my questions and helped me make the best decision for my storage items. Thanks for being Great Valerie.

Went to get a larger unit and everything went so smoothly. Themla showed me the available units and was very kind. I was in and out of there in less than 10 minutes.

Needing a storage unit to prepare for my upcoming move, the level of care I received from the start to end was great! Valerie answered all of our questions and was really patient throughout the entire process. She not only provided outstanding customer service but great advice. I can tell she really cared about our needs. Thanks again, Valerie! ❤️ The facility is clean, appears safe and definitely well maintained as well! Great prices!

Had the oppertunity to work with both Danae and Valerie! Both were very nice and helpful.

I recently had the pleasure of interacting with Valerie and I must say that her exceptional customer service left a lasting impression on me. From the moment I walked in. Valerie greeted me with a warm welcome and an eagerness to assist. Her professionalism and dedication were evident throughout the entire experience, making it a truly pleasant one. Valerie is a great asset to this place.

Valarie was super helpful and extremely efficient with helping me get a storage unit today!

Valerie was a major blessing this morning after the storm the power went out and the doors and codes were down. She was able to get us inside swiftly so we could start unloading our unit and even offered us waters ! Thank you again Valerie for your amazing support and hospitality at self storage in Live Oak Sa .

My husband and I have used several storage locations in the past but this one was by far our favorite. The reason is because of the customer service we received from Valerie. She was thoughtful, friendly and incredibly informative. We highly recommend this particular Public Storage for all of your storage needs!

Everything was great

My husband and I have had trouble with codes and stuff before at our unit, but Valerie was there today and she was SUCH a tremendous help! She’s awesome, her communication skills are great!! And she was super understanding, she’s awesome.

I was shocked to see when I arrived at location the the property manager Valerie was actually on property. She was very courteous and was knowledgeable about policies and property area. We had a horrible experience with previous storage facility with thefts and not having access, Valerie made us feel extremely comfortable with storing our families memories with Public Storage. I recommend anyone looking for an A+ experience in customer service to visit this location. Thank you

Clean and very friendly staff

I met with Valerie and she was excellent! She showed me two units I was interested in, explained everything thoroughly, and made sure to answer all of my questions. She was extremely helpful in my process and made it very smooth! Thank you again Valerie!

Crystal was very helpful..

Location was great for my storage needs. Very fast and smooth procedure for renting a unit with Dezi

the effort put in by Dezi to help explain and show me how to me how the mobile app work just made life easier for me !

Dezi was so helpful answering all of my questions and she never made me feel like I was asking a silly question. She put my mind at ease helping me every step of the way it is nice to know that there are still people that know what great customer service is about. Thanks Dezi!

Dezi is awesome! Always a great attitude and friendly demeanor! This a great facility to store at! I wouldn't trust my things with anyone else! Can't say enough good things about this place!

Great experience at this location. After a BAD experience at the Public storage on Meadowland in Universal City. Came to this one in Live Oak. Valerie was super helpful, friendly, amazing.

Valerie was very informative, super patient and was very kind

Dezi is a great property manager and so helpful.

Definitely would recommend! Great customer service!

Jenn was very helpful and friendly. They have good dollies, clean bathrooms, return phone calls in a timely manner, and I like the ability to pay online.

Thank you Jennifer for helping me out today.

Jennifer was super helpful with a very delicate situation after my divorce. She was very patient and understanding and was able to help us both out. I highly recommend working with her at this location!

We were forced scheduled an appointment to rent a unit showed up and there was no one in the office. We called and it went straight to voice-mail. Also we had rented a smaller unit through the website and we tried the code to get in only to find that the code we received does not work.

So right out the gates thought I was getting a great deal on a 10x15 then I find out about a $1 deal the day I am moving stuff into the unit. But, there wasn't anyone in the office to speak to about it. As a matter of fact, you have to go to the office to get a cart to help with unloading. Come to find out from others, that rent there also, no one is ever in the office during business hours. This caused me to take longer to unload and cost me more money because I couldn't get my uhaul back in time. Should have known something was up when the call center person stated the property manager would call me in about 20 minutes to an hour when I set this up and instead got a text message at midnight with info on my unit. Already can't wait to get away from this place

Definitely agree with other reviews. Ms. Shayla C. Provided me with awesome customer service. Had to cancel my storage unit after paying for fees etc. She took care of canceling everything for me and will be refunding my money! Can’t be happier. Thank you Shayla!!

Love the space I have but there never seems to be anyone in the office during business hours. Wish they would post their hours for all of us to know when is a good time to go by if we need to speak with someone.

Dezi was awesome and very nice and helpful I would recommended

Needed a storage space quick and unexpectedly. Went in and Dezi showed me 2 options and was able to get me all taken care of so quickly! After the week I'd had, it was so nice to have such a friendly person so willing to help in any way she could. I'm hoping this storage is short term but if I ever need one again I'll definitely come back here. Dezi is awesome!

Came to store my household goods with Dezi and the service was great, the units were climate controlled with AC, and she went out of her way to get me information and discounts. Great place to serve all your storage needs!

It seems no one is ever on property, even during business hours. I’ve only managed to use a cart once while I’ve been storing my things here and the other 5-7 times I’ve had to lug all my boxes to my storage unit, and it’s definitely not a short breezy walk. I took these pictures last time I was there looking for a cart and I found the elevator stuffed with plywood and some couches just thrown in one of the corridors. Unfortunately, couldn’t find a cart again today, and no one was on site again… I would recommend another property or company for your storage needs.

Great customer service and clean facilities. Definitely recommend

If you're looking for a place to store you're belongings, this is the place! Dezi and Lindsay always have a friendly smile and always make everything so easy. These ladies are so helpful with and issue I may be having. The entire property is always clean!

I rent two units from this location and hardly ever go to them because I tried to pack adequately so I wouldn't need to rummage thru them. Well, I needed a tv out because the one I had gone up. I went to the storage unit and got the tv and realized the remote and plug were in another box not far back but I needed to move some things out to get to it. Long story short I didn't realize it was after 9, it was 9:30 to b exact. While coming out I accidentally let the door close and It was after 9 so it would not unlock. I wouldn't have cared if I had not left my keys inside to my car and my house. I called customer service and was told there was nothing they could do. Fortunately there was another person coming out and I asked them to hold the door for me. All is well, fine and good till this morning I was called by the property manager and threatened that if that happens again my hours will be restricted to just business hours. Like that matters, it's only 3 hours less than your regular access hours....LOL - I pay these people almost $600 per month (which I pre-paid 6 months) and I get the hours are till 9 pm but last night was an anomaly. I am a good customer you have never had any complaints or disturbances by me or from me. I don't respond well to threats when I am paying you money for a service. I will be moving my storage units to a company that doesn't threaten their customers!

This place is amazing cameras everywhere Lindsay and Dezi are so polite and friendly always willing to help

Great storage facility, staff is really helpful!

I want to express my gratitude to Lindsay at the Live Oak, Texas location. Lindsay's customer service is second to none. Hands down a hard working young lady always willing to meet the customers needs.

Great location, clean and safe. Dezi is always in a great mood and happy to help me with whatever I need. Can't say enough good things about this place and it's staff. Thank you!!

This people won't work with you at all and after selling your stuff still expecting for a payment ...mfs are out of here

Public Storage employees Dezi and Lindsey are definitely assets to the company. They helped me manage my brother's storage unit account after he suffered a stroke. Their professionalism and knowledge were instrumental in helping us during a very difficult time. In my opinion they should be recognized and promoted at the earliest possible opportunity. Thank you Dezi and Lindsey for your valuable time and attention to our needs.

This place is great the staff here is awesome. It's clean of debris and I can move around here with ease. I will continue to use this Public Storage facility. They even offer insurance.

Love this location! Dezi at the front desk is awesome and super helpful! I’d recommend keeping your stuff here!

Front office personnel Desiree is awesome and a fantastic person to see when stopping by!

Fantastic service from Dezi!!! She gave a full tutorial on what Public storage offered and answered all my questions. She showed us the units(s) we had in mind and Thanked us for our business. Her location was extremely clean, she was friendly and courteous. I'd recomend this location in Live Oak based off her knowledge and willingness to ensure we were satified and well informed.

If you are looking for a place to store your things I highly recommend Public Storage in Live Oak, TX. Dezi and Lindsay provide excellent customer service and are friendly.

great service, good location Dezi was helpful

Awesome place to store everything. Staff extremely helpful. Dezi goes above and beyond to provide the highest quality of customer service. She is the example for all to follow. Recommend to all in need of extra storage. Stop by and see for yourself.

I had a great experience and the girls at the front desk were awesome! So friendly and helpful and considering I've only been in San Antonio all of a day and a half and super nervous and new here they really made it a great experience. The climate controlled space was perfect and getting to my storage was easy. Thanks again!

There were some complications that my organization had; yet, Dezi was amazing in helping us change the information and assuring us the same rate. She also did a top-notch job in follow-ups. Thank you Dezi!!!

In a hurry for storage space? This is the place! ⭐ Top-notch customer service! ⭐ Dezi and Lindsay made the move-in process quick and easy. A well-secured property with security alarms and cameras. The property is clean and well-maintained. Highly recommend this location for your business or personal storage needs! 😎

Clean property. Awesome customer service! Can’t go wrong here!

Great service

Great staff and great service

They are ones of the most expensive but..... their service at one I stopped at the lady went out of her way to help me find one I needed. They are very clean and organized. If the one I did get goes sour I'll definitely use her store.

***Absolutely No Customer Service*** Like other folks, I was a victim of this flood that this storage facility had. We had many precious items completely ruined. Public Storage didn’t care whatsoever...they didn’t offer refunds for the month that storage flooded or any kind of compensation for the damaged goods(Insurance caps at $5000 - and they do everything in their power to deny your claim.) Don’t let them con you into insurance if you mistakenly decide to rent here. Furthermore, to add insult to injury they raised the rent this month. What is wrong with these people. STAY AWAY!

Desiree helped me out and was very friendly and helpful!

Great customer service! One of the cleanest storage facilities I've seen. Dezi was incredibly knowledgeable and helped me find the perfect size unit for my items. Would definitely recommend! And you can't beat the price!

Friendly staff i love the way they have their storage spaces very clean and very easy access to my storage

I chose this location because I believed my items would be safe here. It’s a new facility with climate control. Last week I was notified that the facility had a pipe burst and the entire first floor was flooded with water. My entire unit was flooded in an inch of water by the time of my arrival. Needless to say, all my mattresses, wood furniture, and every single box were soaked and ruined. The insurance offered will only cover $5k which isn’t nearly enough to replace my items. What is most upsetting is that there was no compassion from Public Storage employees. I heard them tell others that there was nothing they could do if they didn’t have insurance. There was an empty unit near ours that we asked if we could move some stuff into temporarily so we could try to get some of the water out of our unit and were told “no.” My entire 4 bedroom house is packed in my unit, so with no place to move our things into, there was no other choice than for us to just leave our items sitting in water. The only thing offered to us was that they’d have dumpsters on sight for us to throw away our damaged property. *Update, since my review went up this company has deleted my comment on their Facebook page and asked if I could delete my review if they refund my October payment. Wow.

Moved in March 2020, received a $40 increase in rent 4 months later. The place is new but was never cleaned after construction. All of our furniture had white dust and spider webs. We paid for a temperature-controlled facility but the place was always muggy when we went inside. Apparently they do not offer a prorated amount if moving out early. This is your typical rate driven corporate facility. They will get as much $$ out of their tenants as they can.

Always very polite and answers any questions I might have.

Great service!

Clean facilities, nice customer service people

I was moving from Cali to San Antonio and the move alone was stressful. Lindsay made the rental process super easy and answered all my questions. She was very friendly and knowledgeable. I was also impressed with how clean and organized everything was. That means a lot to me when picking out a place to store my belongings. I will definitely recommend this business to any friends in the future that need storage accommodations.

Great facility however, if you need to use bathroom or wash your hands due to COVID-19 hygiene, you are on your on. Corporate policy apparently. If you are military and the movers come to pack your storage up, advise them that this place will not allow use of restrooms. Maybe it’s because they don’t want to clean or sanitize everything? I don’t know. They sure don’t keep the place clean around the units. I’m sure once this COVID stuff is over they will open bathrooms up. So in the mean time, bring hand sanitizer, your mask, and port-a-potty. Oh, the district manager is prior military. You won’t get an answer other than its corporate policy.

Great service and affordable

In an age where technology has become the normal way to get things done, customer service is still a great need. Lindsey, Dezi and Arsenio has all been there to answer all my questions and guide me with my specific needs providing the best genuine customer support. This facility is clean, safe and well organized inside and out. Thank you for doing what you do with all smiles!

This facility is still pretty new, and they hadn't rented every unit yet when I arrived. Lindsay, Dezi, and Arsenio were very helpful and knowledgeable. They got me a brand new unit. There are 6 utility carts, and they're in great condition.

This location has been open for several months, but you'd never know it. It looks like they opened last week. It's very clean and Arsenio and Lindsay are very helpful and friendly. The loading carts they have are a little narrow, but it's really not a problem. There are 4 entrances around the building, two of which have overhangs. The driveway circling the building could be a little wider, but it is wide enough for 2-way traffic. The main loading/unloading entrance has a large overhang, and is set back from the driveway so you're not blocking traffic.

This location is great. Very clean and resourceful. Only dislike is that the location closes access at 9pm.

Update: The Reginal Manager Mark, did call me back after he said he would and honored the price. The e-rental isnt the same as the reservation in the store and they don't talk to each other. Nobody from the e-rental help line called me back and customer service talked down to me and said "damb" was using bad language. If they don't want to rent me the unit then why are they even in business. This has been a weird experience. The manager at the actual store was nice though that's why she gets a gold star. The Regional manager gets a gold star for calling me back and working with me, and its a new clean airconditioned unit so they get another star. E-rental as a separate entity (for no reason, dont know why its separate) gets no stars.

Staff was polite and friendly. Great prices.

I had a awesome experience! The gentleman by the name of Arsenio was professional, friendly and very knowledgeable. Answered all my questions with no hesitation. Even took the time to show me 2 different units I wanted to see. I'm very happy I chose public Storage for my storage needs!

I wished I would have asked the gentleman who runs it, his name. He's was so accommodating in a stressful time as moving. We even had a nice conversation on work ethic. The reason I didn't give him 5 stars was bc the place needed a good cleaning.

Arsenio Was very courteous and was able to answer all my questions very informative. Great job!

Nice new clean facility! Very helpful and friendly staff! Happy to store my stuff here!