Public Storage Self-Storage Units at 1474 Justin Road 407, Lewisville, TX

Update - Management called me today to make sure everything was ok from my end. As stated below, everything is ok now as long as the price remains stable after my credit runs out in July. Thank you management. Update- The management has made me whole and owned up to doing the right thing. Thank you. I still caution potential clients about rising prices every three months. It would be great if management could be honest about future price hikes. Inflation is real be why does a fixed mortgage property need to increase price ... Greed. Do not raise my price for 12 months and I will change my opinion. My rating is changing from 1 to 2. Be honest and straight forward and you wII earn a better rating. This place made a rental mistake and refuses to refund or credit my account. I checked out of a unit and the employee forgot to close the unit on my account. Furthermore, be ready for price hikes every three months.

The worst experience ever. I tried for 2 days to get into my new storage space and the code won’t open the doors. It opens the gate but not the doors to the storage space. I’ve tried calling and can’t get a person to speak to and left 3 messages to the property manager and got no response. I was supposed to move out of state yesterday but can’t because I have things I need to get into my storage. I would never recommend this place to anyone.

Absolutely the best storage facility Roxie was so helpful with me adding a second unit to my account.

Roxie helped us get 2 storage and helped us with the lobby door. Great service!

Roxie was great. Easiest rental ever!

Roxie is amazing and very patient. She took the time to show me several units and helped me to pick the perfect one 🙂 anyone looking for a storage unit in Lewisville or Flower mound I highly recommend checking out this location on Justin Rd and Garden Ridge and make sure to see Roxie

Roxie was AWESOME!

Roxie is the best!! Great customer service!!!! She takes care of her customers!!

Roxie was very helpful and good to work with!

Roxie was very sweet kind and very funny. I would highly recommend.

I really like this Public storage location! Roxy is very helpful and friendly!

Very Friendly and quick and easy!

Roxie was quick and awesome

Thank you Roxie You are awesome.

Mrs. Roxie was so sweet and helpful.

Roxie was great!!

Rose was really helpful,really helped me out and everything ran so smoothly really appreciate you Rose 🎉🎉🎉

Rose was amazing!!!! Really helpful and went out of her way to make sure we got a good storage space 10/10 recommend

Roxie is awesome, so professional and helpful. Got my unit set up for me in a jiffy and made the process super easy! Thank you

Received great customer service from Roxie

Rosie was amazing

Roxie great customer service

Roxie was wonderful ! She made the process so easy and was very thorough in explaining the documents. What a smooth move in. This facility is really clean . You can tell they care about their customers.

Roxi was great help ! Great experience

Mrs. Roxy is a wonderful Manager and always pleasant at the Justin Rd location in Lewisville, Tx

Excellent service

Great professional service from Roxie. Happy to recommend this place

Did plenty of shopping around the last month and Roxie here was best equipped to help us. Great experience!

Roxie was very helpfull . Very helpful.

Roxy was amazing, great help! I recommend everyone to have her assist you!

Roxie was very helpful and answered all questions. She helped me find my storage. Thanks for all the help

Customer service is important and, at times, hard to find! Roxie provided great customer service that consisted of taking her time, listening, and knowledge to answer my many questions.

Rosie was extremely helpful and pleasant

Roxie was so helpful. She explained everything about fees and everything I need to know. I had no difficulties moving my stuff. Will recommend this location!

Great Experience with Roxie Very Helpful Great customer service

The owner & staff was the nicest!! If I could give 10 stars I would

Roxie was super helpful and made sure I got a space that was perfect for what I’m looking for super thankful for her!

Roxie provided excellent customer service that is sadly uncommon these days. She was friendly, helpful, & answered all our questions. Thank you, Roxie!

Wonderful customer service!

Roxie provided me with amazing service with my reservation and walked me through all the steps as it was my first time reserving a storage unit.

Hello my name is Marshall I just want to say Roxie is a great person I will tell my friends this public storage is clean n a nice environment...

Roxie is an amazing person she help me out with everything I needed n answered all my questions to the T i will highly recommend this place.

Great and awesome

Super nice , Rosie and Misty have been awesome every time I've had questions or anything

Awesome

Very very good service. Roxie was so very helpful and worked around everything I needed. Great service.

Roxy was very kind and patience, had all the answer for our questions. She helped my mom showing the difference sizes for her to decide which one was the best option.

Roxy was very helpful today with helping me set up my unit. Thanks for great customer service!

Great customer service by Misty and Roxy! Very helpful and informative. Got us into our unit right away.

Roxy and Misty are fantastic and are the reason I chose this location! Thank you!!

Misty took great care of me. Walked in with no appointment. She showed me the storage with the size I wanted. Got everything taken care of quickly. She was also very nice, pleasant experience.

Jennifer is absolutely incredible very caring and compassionate

Rented 2 units, paid a full month in advance. Then started getting notices of late fees, and thank you for moving out. Every time we called we were told it would be handled. Then we received lien notices...this all within 2 weeks of signing up and no money was due. Complete and udder incompetence by the on site employees no manager ever reached out to assist or problem solve. Go anywhere but here.

Jennifer was extremely helpful today. She made the whole process super easy. Thank you!

Jennifer is the best employee ever, so helpful. Great service

Kim was extremely helpful and attentive! She helped make our moving experience a breeze and she is an incredible asset to this location. Thank you, Kim!

Kim was extremely helpful with securing my storage space and making sure everything ran smoothly! Would definitely recommend!

My brother-in-law rented an indoor storage unit. The employee was very nice and helpful. Due to his limitations, she made it easier to come in without using ramps or stairs and got a closer unit to the entrance door. If I had to use this place personally, I would recommend it.

Came in today to change a lot of things…. Cara and Cindy are whip smart and handled everything perfectly. Super impressed!

Management is never available. Gates are always down. Here for one month and got out as fast as I could. Highly recommend U-Haul of Lake Lewisville instead. There is always someone there to assist.

Kimberly was an awesome representative.. She was so helpful and explained everything in great detail.. Very clean property as well

Kimberly at 1474 Justin Rd location in Lewisville was very pleasant and extremely helpful. She really went above and beyond the call of duty.

Very nice experience of renting a storage space in Lewisville, tx on Justin Lane. The manager was friendly and she shepherded me through the total process. Bingo, what a nice start to my day!

I had an inside air condition unit for about 3 months. The pricing work within my budget. The staff there we're very courteous and knowledgeable. Getting into the property and into the buildings made it easy with all the electronic doors. The property was very clean inside and out. This is why I gave them five*****.

Monthly payment has increased from 175 in march of last year to 300 this year. You cannot renew and change units to get their advertised rates unless you vacate the current unit and wait 7 days as an obstacle to prevent you from doing this. Almost doubling rent in a year is not keeping up with inflation they are just increasing it until you get annoyed enough so they can repeat this process with the next person. Only recommendation is using them as a short term storage unit but it’s obvious they don’t care about retaining current customers. I also read through their responses to the negative reviews and LOL why even bother responding.

Raised my monthly rental rate twice within a 6-month period, for a 70% increase in monthly rate within a period of less than 6 months. Office is frequently (more often than not) closed and locked during normal business hours. Carts not available on move-in and move-out days due to office closed during the day both times. Restrooms frequently locked or unavailable. Gate access code has stopped working. One particular employee is intentionally unhelpful and rude, and unwilling to accomodate reasonable requests such as a request to be reassigned to another identical unit in the same building. They said they couldn’t do it, but I know they can do this if they actually wanted to help (since I’ve done it before), and it was obvious they were determined to not make any effort to be helpful. How this person got into a customer service position is one of life’s mysteries. The sooner I can get out of here the better.

Cara was very nice and informative great job first time I've actually enjoyed renting from public storage

Worst Public Storage I've ever been too and I usually love this company...employees are rude and lazy and laughed at my complaints...went to management and I see why they are because management could care less of all...for instance there are usually courtesy restrooms at public storage facilities...after all you might be there awhile. Here they are closed at all times. Why? The employees told me the reason was bc they don't want people to shoot up drugs in there...the manager said the reason was bc men are disgusting in there peeing habits...and that there are no laws that say that they have to provide a bathroom for anyone...she suggested 'finding a bucket to pee in'...her disdain for customers was hard to miss and those customers who happen to be male worst of all. She said the same thing about why her facility didn't provide customers with courtesy carts like all the other Public storages do...one of the reasons I usually love Public storage...she said its because most of her customers were thieves...and ' there ain't nothing that says I gotta provide one for anyone' ....i happened by chance to have 4 carts that offered to give her since the entire time i was there everyone was complaining about the fact there are no carts and the way this place is laid out you will need one more than ever...she refused my free carts because 'it would just make more customers ask her for carts'... I know many people who are in this business and its way harder and more demanding than you would believe...so either they hate their job so much they could care less about running the place in the ground, preferably with all the customers still in it....or they are burned out and need to move on....the place has potential but i wouldnt spend my money here while the staff and management are so rude, disdainful, discourteous and wholly indifferent to what anyone thinks about it...on a positive note the premises was pretty clean and contrary to there opinion that the customers there were mostly thieves it seemed a decent neighborhood and the customers i spoke with, although frustrated there were no carts, seemed like very decent people to me.... Hope this helps someone...

Don’t waste your time on this facility. The woman who works at the desk is unbelievably rude and lazy. Restrooms are locked and they don’t seem to have any interest in helping customers. If you’re the owner of this location, I would consider hiring someone else for your front desk/management.

Every time I need assistance they were great. Even when I just went to check out they made me feel welcome. I will use them again!

Absolutely horrible customer service and deceptive business practice. Loyal customers are penalized as the company will increase rent the longer you stay, while offering new customers online rates. The unit next to me (exact same size, specifications, etc) was available and being offered for $65/month and first month free while I was being charged $260 for my unit. Local and corporate refused to work with me. Between this and the dead cockroaches in the units and hallways, it was time to go.

Pam was very helpful and allowed us to tour the unit before we bought it. Easy, clean and very quick process!

I’ve been a customer of this location for years. Corporate continually raises the rent even when they have vacant units on property, but provide less service each year. For at least 3 years one of the sliding doors does not provide access as it should. It’s very frustrating especially when you’re carrying heavy boxes. Since Covid they have locked the restrooms. This past year or so they stopped leaving carts for tenants to use. I have brought the failed access to the attention of corporate and onsite staff many times with no changes. I do not recommend this location.

I often stop by after hours. It never fails while I'm there, that I need to use the bathroom facilities. However, they are always locked; once even during the daytime. On my last visit, a beetle was making its way in the hall. A bit further was a dead cricket. I have clothes, linens, rugs, etc., in storage. I hope I don't find any of those critters in my unit or belongings when I move out. Besides those small factors, in the big picture, this is a very well-run storage facility.

Susan was such a big help! She gave the best customer service and made my experience awesome. My only regret from talking to her is that I can’t leave 6 stars instead of 5.

Been at this facility for several years and really have to move. They are now too lazy to clean the rest rooms so just keep them locked and don't let you use them even though their advertising says restroom facilities on site. They also illegally remove your lock before they are allowed to when they put theirs on. This gives them ingress to your unit illegally. They don't turn on the exterior lights at night and its very very dark. And half the time their carts are locked in the office even during hours. Their prices continue to climb rediculously and they could care less about fixing any of this. Think twice.

Amazing staff "Susan" went above and beyond to help us out. Definitely recommend this facitily.

They hiked up my rent by 30% after just 4 months. I'll be moving out as soon as I'm able. Do not do business with them.

Kim was the BEST👍Excellent customer service!! Couldn’t be happier!!

Kim was knowledgeable and quick and made the process so easy! We were in and out in under 30 minutes and go exactly what we needed! I would recommend this location and Kim to anyone! Thank you for making this painless!

Lady that works at the front is such a b word doesn’t want to help anyone

A friend of mine moved some furniture into a space here, and Kim was very attentive and polite. Thankful for her helpful service.

Cara & Kim were exceptional! They both helped me in the two days it took me to settle on a unit. They were patient with me and very informative along the way. They did a great job at explaining all the expectations and legal requirements, I walked away understanding exactly what I was paying for. This facility is very safe and professionally run in their hands.

Very very horrible experience from the moment I walked in. Cara I believe her name. I walked in asked how can I help you. Said I'm looking around for a storage unit and pricing one out. She looked at me like I was stupid this whole experience. She was like okayy? Instead of going through what they offer and asking what size I had in mind and giving me options. I basically had to walk her through myself. Even when I asked to see a unit she gave me the look like she didn't want to do that. But she knew she had to.

Kim was very helpful in getting me checked in with the proper size. Very kind.

A lot of space for the price.

Heather really made this process easy and efficiently. She’s explained everything clearly. Very pleasant. Loving the app to get access. Storage facility is always clean.

I’ve rented with Public storage before. Heather helped me this time and it was the easiest process ever. She gives stellar customer services and explains everything easily and efficiently!!!!!

Love this location! Heather is the absolute best, and she does whatever she can to support the customers. When we had to transfer to a bigger unit Heather helped us make the move as easy as possible.

Heather from the front was super sweet and helpful! Great job Heather! Thank you for all your hard work!

Heather was amazing! She went out of her way to help me with my storage needs! I will recommend her to anyone I know, in reference to storage! Thank you, Heather!

Heather was absolutely wonderful! She went above and beyond to help me and my mother store our belongings safely and securely during our home renovations. We definitely recommend this place to anyone and everyone!

Heather was very friendly, knowledgeable and gave me excellent customer service. "

Knowledgeable and prompt service Heather Russell awesomeness services

So friendly and helpful!

Marianne was very helpful

Great experience with Mrs. Marianne. Clean facility as well.

Other than the bathrooms being out, it was perfect!

Service was awesome Marianne was great and very helpful! Great 1st month deal I was able to take advantage of too!

Mary Anne was very delightful and helped us through the process

This location is very professional and courteous. Maryanne is especially nice and helpful.

I have been a customer of Public Storage for over 2 years. I have had only positive experiences and their facilities are top notch. Mary Ann has been so great as well and her customer service is second to none!

Great experience. Marianne was so helpful!

Marianne provided excellent service, the facility is very clean and well managed!

$340 plus a month...went up over $100 in a month....no carts available without a huge hassle....bathrooms are always locked....what is going on here

Everything was easy and smooth- Marianne was super friendly and helpful!

Marianne was very helpful! I appreciate her assistance in setting up our storage unit.

Marianne was wonderful!

Marianne is awesome. She helped up update our policy and insurance. She deserves a raise.

Marianne was extremely helpful.

Last week, I rented a unit online at this location. I stopped in to ask a few questions. The sweet lady at the counter, Marianne, was extremely helpful, answered my questions, as well as provide me information for my unit at the Highland Village location. In addition to the outstanding service, everything is spotless, I mean, you can eat lunch sitting on the floor spotless!

Marianne is the best! Very professional and helpful!

Outstanding service was received from Maryann

After a year of storing here, I have elected to move out after a huge price leap. They also stopped offering moving carts, outside of office hours- this made moving absolutely brutal after 6:00 PM. The unit itself was relatively nice and easily accessible, but there is much nicer for much less.

They make it easy. Move in and move out were smooth. Cindy was great! Took care of all my questions and concerns. Wonderful customer service. Definitely coming back if I need future storage.

Fantastic customer service from Cindy. She helped me get a unit I needed right then and there and was very friendly and helpful the whole way.

Cindy is a pleasure to work with! We’ve had a great experience.

will increase your rate without any notification. will be moving out as soon as possible

Cara is great. Love her. She knew just wanted I needed. Thanks a bunch

Cindy is awesome. Professional and great customer service. Catina R.

Cindy is awesome, she helped me out a ton making sure all of my needs are met.