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Public Storage Self-Storage Units at 11900 Katy Freeway, Houston, TX
Property Open
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Property Open
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
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5'x5'Online only price$ 15/mo
Small 5'x5'- ground floor
- inside unit, swing door
- near door or elevator
$ 15 /mo $ 30Best Price Label+ one-time $29 admin fee
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5'x7'Online only price$ 15/mo
Small 5'x7'- ground floor
- inside unit, swing door
$ 15 /mo $ 30Best Price Label+ one-time $29 admin fee
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5'x7'Online only price$ 16/mo
Small 5'x7'- ground floor
- inside unit, swing door
- near door or elevator
$ 16 /mo $ 32Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 16/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, swing door
$ 16 /mo $ 32Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 19/mo
Small 5'x10'- elevator access
- inside unit, swing door
$ 19 /mo $ 38Best Price Label+ one-time $29 admin fee
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5'x12'Online only price$ 19/mo
Small 5'x12'- elevator access
- climate controlled
- inside unit, swing door
$ 19 /mo $ 38Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 21/mo
Small 5'x10'- ground floor
- inside unit, swing door
- near door or elevator
$ 21 /mo $ 42Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 21/mo
Small 5'x10'- ground floor
- inside unit, swing door
$ 21 /mo $ 42Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 22/mo
Small 5'x10'- inside unit
- 1st floor
$ 22 /mo $ 44Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 39/mo
Medium 10'x10'- elevator access
- inside unit, swing door
$ 39 /mo $ 78Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 44/mo
Medium 10'x10'- ground floor
- inside unit, swing door
$ 44 /mo $ 88Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 46/mo
Medium 10'x10'- ground floor
- inside unit, swing door
- near door or elevator
$ 46 /mo $ 92Best Price Label+ one-time $29 admin fee
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7'x10'Online only price$ 49/mo
Medium 7'x10'- ground floor
- inside unit, swing door
$ 49 /mo $ 70Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 52/mo
Medium 10'x10'- ground floor
- outside unit, rollup door
- drive up access
$ 52 /mo $ 104Best Price Label+ one-time $29 admin fee
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7'x10'Online only price$ 56/mo
Medium 7'x10'- inside unit
- 1st floor
$ 56 /mo $ 80Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 77/mo
Large 10'x15'- ground floor
- outside unit, rollup door
- drive up access
$ 77 /mo $ 110Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 94/mo
Large 10'x20'- outside unit, rollup door
- enclosed
- drive up access
$ 94 /mo $ 188Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 95/mo
Large 10'x20'- outside unit, rollup door
- enclosed
- drive up access
- vehicle parking
$ 95 /mo $ 190Best Price Label+ one-time $29 admin fee
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10'x25'Online only price$ 107/mo
Large 10'x25'- outside unit, rollup door
- enclosed
- drive up access
- boat or vehicle
$ 107 /mo $ 214Best Price Label+ one-time $29 admin fee
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10'x30'Online only price$ 121/mo
Large 10'x30'- outside unit, rollup door
- enclosed
- drive up access
$ 121 /mo $ 242Best Price Label+ one-time $29 admin fee
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10'x30'Online only price$ 123/mo
Large 10'x30'- outside unit, rollup door
- enclosed
- drive up access
- boat or vehicle
$ 123 /mo $ 246Best Price Label+ one-time $29 admin fee
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12'x25'Online only price$ 123/mo
Large 12'x25'- outside unit, rollup door
- enclosed
- drive up access
- boat or vehicle
$ 123 /mo $ 246Best Price Label+ one-time $29 admin fee
Nearby Self-Storage Locations
Self-Storage Near Houston
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Energy Corridor Self Storage on Interstate 10
This Public Storage, located in Houston's Energy Corridor, offers cheap self storage units to local residential and commercial customers.
Just north of I-10 on Old Katy Road between Kirkwood Road and Dairy Ashford Road, this location offers a large selection of indoor and outdoor storage units with climate-controlled options.
With over 26 million square feet of office space packed in to the 7-mile stretch of the Energy Corridor, even the world's biggest companies may need somewhere to store supplies. Whether it's a 10x10, 10x20 or even a 10x30, this Public Storage has every storage need covered.
But it's not all business in the area. Just across the way from beautiful Bear Creek Pioneers Park, a 5x5 or 5x10 unit is a great place to store seasonal outdoor and picnic essentials, including chairs, blankets, hiking boots, backpacks, equestrian supplies and more.
With easy access from the 10 freeway, Beltway 8, Highway 6 and even a straight shot up I-10 from the Grand Parkway, this is a convenient location from any direction on the west side of Houston.
Open 7 days a week, this Public Storage is proud to offer exceptional service and affordable self storage options to the Energy Corridor and surrounding communities.
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 495)
Smooth process to rent!
The lights at my unit have been out for over a month. They don’t offer flashlights or a time frame for when it’ll be fixed
Michael was very helpful during my move out.
Michael helped me find the right size storage for my needs and showed me options. He explained everything thoroughly and gave me access quickly and efficiently.
Michael was awesome with helping and guiding me through the process.
Micheal helped me get switched over a new unit, very helpful employee.
The storage unit is well-kept, Michael in the front office is great and a pleasure to work with!
Michael did an excellent job getting me moved into my storage. I was in and out , he explained everything in great detail! Thank you Michael
Michael was very helpful.
Michael made my move in experience smooth. Good customer service.
Michael was awesome. He was very helpful.
Michael answered all my public storage questions for the Houston area. I would recommend renting from them if you need storage in the Houston area.
Met Michael today. Great experience excellent service. Real informative and I would recommend public storage with him here.
It was a pleasure using your storage, and what made it more of a wonderful experience was when I asked Demi for help, and she was more than happy to help me
The property manager at this location, Michael, is wonderful to work with, both over the phone and in person. He is professional, kind and courteous, he listens well for what the issue is and addresses it straightaway. He is also patient and answered all my questions. Excellent customer service!
A few days ago, the property manager Michael did a great job resolving our reservation issue. He took the time to confirm what we really needed and walked us to a ground floor unit that fit our needs.
Thank you Michael for making our experience super quick and easy!
I'm moving from California to Texas in June. Michael was very helpful and knowledgeable with all my questions regarding his storage facility and I feel confident my belongings will be safe there when the time comes. If you have any questions ask for Michael!
Michael was great, answered all my questions.
I had an incident with my Houston Texas unit occur in April 2025, and the management response from Michael the Manager was outstanding. I was contacted promptly upon the situation occurring and a solution easily remedied. Overall I was impressed! I have stored my things there since 2023 and other than this incident, it has been smooth sailing.
The worst place to rent ever!!!!! Don’t rent here. Nobody is ever at the reception, there is no electricity today, no air conditioning, and the door to my storage doesn’t work. Sometimes the gate access doesn’t work either.
Worst place to rent an space.
The worst experience! The property manager is not helpful, never answers the phone and never returns calls. My move in day I arrived and there was a lock already on the unit reflecting it was in use. After speaking with robots and eventually pretending to rent a new unit and 2 hours later, I was able to get a representative to just give me a new unit. The property manager finally called me 15 minutes before closing but by this time I had already been moved over to another unit. Incredibly frustrating and horrible experience.
Tnesha gave me excellence service....
Ms.Davis is amazing and always smiling when I come to my unit. Every question I ask she’s super helpful and makes me feel like my things are safe. If you need a unit i highly recommend.
Great customer service! Property manager was very kind and patient with my many of questions lol!
I would sell everything I own for pennies on the dollar before I ever use a public storage unit again. Worst experience you can have and they charge you for it. Nobody is ever here but every time you come here you need someone to help you with info you were not told about via text or email. Codes change and that info isn't in the app isn't texted or sent in any way but I get an email every month a few days before my bill is due. They lied and said my lock wasn't secured right and they couldn't lock it themselves. Get here and have to fight to get my access number for my building cuz nobody is at front desk I had to call the customer service number. I get to my unit and they put a new lock on it and didn't tell me this. Nobody is at the front so I can't even go up there and get the key. Every single time I come to this unit I have to fight to get access to it. Drive up, something changed they didn't tell me, drive all the way back up front, hope there's somebody there and most likely wait a long time then drive back up. Every trip I've taken here has been to grab a thing or 2 then bounce, a 5 minutes venture once I enter the gates. Every time I come here it's at least 30 min before I leave because of how horribly this company is run. Id leave my stuff in the street before I rent another unit from here. I'd actually have a chance of getting access to it quicker.
Title: Unreliable Service, Denied Access, and Poor Customer Support
Review:
My experience with Public Storage at 11900 Katy Freeway, Houston, TX 77079, has been incredibly frustrating and disappointing. Despite paying my monthly fees on time, I have been unable to access my belongings for weeks due to mismanagement and unfulfilled promises from the staff and customer service.
Here’s what I’ve encountered:
Access Issues:
On January 19, 2025, I discovered that the lock I purchased from Public Storage to secure my unit was missing. The gate for vehicle entry was wide open, and the combination door lock for the storage area was malfunctioning.
Despite reporting this issue, I was unable to gain access to my unit.
Missed Appointments:
I scheduled an appointment with the property manager on January 22, 2025, at 10:30 AM, but they never showed up. I waited over an hour with no communication or resolution.
Unhelpful Customer Service:
I’ve made multiple calls to Public Storage’s customer service line, only to receive unfulfilled promises of callbacks and vague assurances. The local facility contact numbers either go unanswered or disconnect after requesting assistance.
Financial and Personal Impact:
I’ve spent additional money on transportation (e.g., Uber) trying to resolve this issue, as this facility operates by appointment only.
The delay has disrupted my business travel plans because I cannot access important belongings in the unit.
Despite all of this, Public Storage continues to bill me monthly, adding to the stress and frustration of this ordeal. I expect better accountability and service from a company of this size.
What Needs to Happen:
Immediate access to my unit.
Compensation for the time and money I’ve wasted because of the company’s negligence.
A detailed explanation of why these issues occurred and what steps will be taken to prevent them in the future.
I urge anyone considering this location or company to think twice. My experience has been a nightmare, and unless Public Storage resolves these issues promptly, I will not hesitate to take further action or warn others about their poor practices.
This facility was broken into from looks like someone who had access they went straight to the gate and opened it manually then broke into my storage and stole a collection of things that took me years and years to build up. Then had the nerve to try and overcharge me the next week or so. How can we feel secure with our things with your service you claim to provide and issues like this happen. Heard it’s happened before.
I never had light in the storage room and you can't go in at any time. They have hours as if it were an office, but it isn't.
I recently left a 1-star review due to a misunderstanding about my experience. Upon further reflection and/or after speaking with your team, I realize my initial review does not reflect the excellent service you provided.
I’d like to revise my review to 5 stars because Ms Valerie and the staff was incredibly helpful,” “the facility exceeded my expectations,” and “the issue was resolved promptly and professionally”
I highly recommend them!!
Thank you for your patience and commitment to great service!
Sincerely,
Jose Ramos
Clean And Fresh
Very very horrible please destroy your items from day one I was given two different accounts management is horrible and the older gentleman has no clue what he’s doing. Don’t understand why he has the title of manager. Needless to say my unit got broken into on December 8, even with police presence Manager had very poor manager skills so if you want your storage to be broken into by all means go ahead and rent at this location talk to the maintenance people when I was moving my stuff out and they clearly told me they had 60 break-ins last month that they were on this site putting up boards. This is from the crew that repairs the damages.
Manager Wayman gave good customer service by vacating my storage unit # H038 on December 11, 2024 and therefore I will not be charged for January’s rent.
Wayman out did himself in customer service. He replaced my lock in a very short time period. Thanks.
Mr Wayman lowered my rent. He is really awesome. Great facility great location great service.
Manager Wayman, gave me great customer service by letting me know that there will be no charge of insurance on my bill. Thank you
They never answer they phone I hate it ive been calling for 4 days straight no answers
Manager Wayman was fantastic. Made sure I was deleted so I wouldn’t get any more charges
Manager Wayman is taking good care of his client.
The manager Wayman gave awesome customer service and helped me purchase a new lock and keys, very helpful and very nice
I’ve used public storage at 2 other locations for climate controlled units. 1st.
-1. Reserved online and showed up with movers and no one was avail via phone or onsite to give me a door code. You’d think that’d be provided upon email like everything else. Random customers told me I’d have to go to the office. I’m assuming this is a remote only location where everything is handled remotely. Couldn’t get anyone on the phone or in person for 1/2 hr in TX heat. Delaying my move in and costing me more with movers.
2. These aren’t remotely close to being climate controlled.
3. Unit smelled of mildew or wet Oder.
Literally the worst location I’ve delt with.
Finally was able to get a chat convo going and jumping through hoops to get a code.
I do not recommend.
Wayman called me to ensure that my move-out went smoothly. I look forward to doing business here again.
One of your workers named Dora was a real help. She made it so easy and convenient
Dora saw me outside in the sun and came to help from the door . Store was really nice as well as worker
Dora - she was nice and patience . Would recommend her
Dora thank you for your customer service you are one of kind I'm so happy with your work great clean property thanks again
Would like to thank Dora for her assistance in dealing with my storage unit. Was very patient, courtesy and attentive. Make sure I was happy with the outcome. Great customer service.
Dora was very helpful with our problem with the lock on our storage unit she got us a new lock. Very Great Customer Service 👌
dora has been a good cs thanks
dora please stay sweet im so grateful for u thank u
Dora..great service
Ms.Dora is very nice & professional. I really like this place!
Dora was very nice and helpful. Very cheerful person and a pleasure to work with!
Stay Far away from this place. Someone broke inside my storage unit and also the person next to minds on the left side. From what the police officer said it’s looks like they came in from the vacant storage to the right side of mind. Whom ever it was put a whole in the wall to get to both units. Took their time to get everything they wanted. Makes me think it was a inside job. Once they was finished, they fix the wall back with Sheetrock. And the property did not report this issue from the vacant unit and they claim to do a walk through every day. Also I was waiting almost a week now for the district property manager to ring my phone for some kinda apology, or inconvenience talk!!! Still nothing. It’s so sad ! And the lady who work here, getting smart, rude, and unprofessional the entire time.They took all my stuff, and left my unit a mess. I’m new to Texas and I feel violated in every way. Once I remove my the rest of what’s left I will never get another storage again. This place is located on a business street off the highway, has cameras and is gated which was the reason i picked this place. Those things mean absolutely NOTHING!!!! Stay far away !!!!
I had a very positive experience with Dora. She is customer focused and communicates extremely well! I really appreciate her effort and I thank her for providing amazing customer service to me!
Dora excelente servicio. Habla español, algo muy importante para nosotros los Latinos. Buen trato, comunicación y atención. Graciassss!!!!
Dora was an amazing representative! She gave us all the information we need it about reservation and how to book online! 5/5
Dora is awesome. Great customer service. Your district manager has did a great job with hiring you. People are happy. I see all your reviews. You are the greatest continue the great work. We love the work that you give. Thank you for always being swee
Dora is excellent at what she does, she helped me with a great smile and even walked with me to make sure I had all the information I needed. Dora you I hope the company appreciates you once again thank you for all your help
Dora was fantastic! She was extremely busy, but very friendly and proficient with all customers.
Dora dora dora thanks
Dora great job
Dora is a great customer service person thanks too u and o ly u everyone emesis no hep
Dora has great customer service and was very helpful with my questions. I was considering moving to a new location but due to her great attitude I’m going to stay.
Dora really helped me and is very sweet and understanding
Dora is are very Helpful, and Professional.
Dora was very professional
Dora is the best very well spoken very professional and answered all my questions well done thank you.
Dora was very helpful and positive.
She goes above and beyond to help her customers!
I had a reservation for yesterday, I seen a car outside of facility and assumed he was walking the property. I looked at the time it was 5:15 I kept going to the door and no one was there. I called customer service at 5:42 and left voicemail. I look up at 5:50 and see Mr. Wayman sitting in the car, he refused to help me. I had a car full of stuff that I needed
To drop off to pick up my kids He told me to come back in the morning! I WANT TO THANK DORA for calming me down and helping me and making sure everything was done correctly!
This location’s manager, Wayne Mann, is professional, helpful, and kind. He helped me during a difficult time and worked with me to maintain my storage unit. I would use this location again if needed. Thanks Mr Mann for being who you are.
Wayman was incredibly helpful and had a exceptional customer service. I’m grateful for your help and also thanks for the customer appreciation promotion.
My unit was broken into and the guy I
Who is up front admits he saw the units open in the morning. He didn't call the police or any of the active tenants who have those storage units broken into. I had to call the police when i just happened by to drop something off in my unit. Horrible customer service . There was one true bright spot and that was Ms. Dora. When she came in she settled my fear as I was going to move my things away from public storage. She convinced me someone cared about my issue. Im staying because of her. I changed the star review only for Ms Dora. I don't know if his name is Tubbs or not but horrible response to my problems.
They didn’t even bother to help nor let me step into the door for help its very sad.
Great pricing and location for my needs. Easy in and out. Very friendly and helpful lady there named Dora. Went above and beyond to reach out to me and make sure we had all we needed. This is the facility at 11900 Katy Freeway.
Dora is great customer service thanks
Dora, thank you for your assistance today. The property was clean and well-maintained, thanks to your efforts. I'm grateful for your help and appreciate how valuable you are to the company.
Dora thank you so much finally someone in the office thanks so much Mr way man is a stubborn person to deal with please stay at this location
every time I go to make a payment, the girl in the office is always helpful and very polite
Great space! Wayman was incredibly helpful and had exceptional customer service. I was able to vacate our unit in a timely manner and did not have to pay an extra month of rent.
Dora was such a great help!! She helped in a timely manner and went the extra step to make sure everything was done!
Dora was exceptionally helpful! And extremely courteous!
Dora was super knowledgeable and great help! She resolved all my concerns. Great customer experience
Wayman was great !! And had great customer service!!😊 even gave us a $1 move in special 10/10 recommend
Mr. Wayman was very helpful with my request of my refund.
Dora out standing thanks 🙏
Dora helped me on front desk, very helpful.
Only reason I’m giving a 5 start is because today Dora the nice lady was able to help me out in an effective and efficient matter. They should really hire more people when I called customer service/Corporate they told me they had one person jumping from one location to another which is why someone wasn’t always there.
And that’s ridiculous they don’t want to hire more people so they rather have one person jump around from one location to the other while paying them minimum wage. 🤦🏽♂️ do better Public storage. Also this is supposed to be climate controlled ? That’s an absolute lie.
Dora was very helpful and provided excellent service!
I have had rented a few units in the past here and some other locations as well, and my experiences had been just ok , but now I am dealing with the manager Dora and she has been amazing , very friendly and always helpfull, she has the best customer service skills .she makes a difference.
Mr Wayman is a cool person to deal with, he took care of all my needs and went a little further with a little discount. I recommend this storage units
Wayman was very helpful and helped me resolve my issue quickly.
Wayman was very amazing and easy to speak too ! Very nice and gave me a wonderful discount !
He cares and makes the experience easy !! Tyyyy
Mr. Wayman was very nice and professional. He help walk me through the process, storage hours, access code information, and explain the lock process. Had a unit in the past at this location. I recommend this location as well as Mr. Wayman.
Wayman gave me great customer service and was tons of help!
these units are not remotely close to climate controlled… expect temperatures hotter than outside. Zero AC, fans, ventilation.
“Bring your own lock” but the doors require specific locks so you cannot use your own
“Free first month insurance” they make it difficult to get out of this insurance and do not answer the phone.
Front desk was not helpful until I engaged customer service while I was sitting in the office.
Raymond was amazing with his customer service, we were very happy with our experience
Dora grew on me great confidence and customer service
Clean and secure. Dora was awesome and got us in a unit quickly!
Wayman gave me good customer service.
Terrible experience. When my movers got to the storage place, the one they had rented me was not even empty. And the property manager was not even at work yet to handle the situation. We called customer support and they said oh just take out that stuff and leave unit the hall. That was not our job.
It was the worst. My movers did me a HUGE FAVOR. But they were not happy. I am sick battling cancer at home and I could not be there. Finally someone shows up and gets me a key for my unit so I can lock it because that was not ready either.
Here are the pictures of the stuff that was left in my unit!
Come on public storage do better!
Mr Wayman has great customer service skills and knowledge,he is very polite. I would like to see him more at this location. I will definitely recommend people to this location . Thank you, Mr Wayman.
Mr. Wayman and a nice lady from 2 years ago, helped so much to get my unit going. Both had good professionalism and great service. Mr. Wayman also helped with the autopay so I’m paying a more discounted price. Thanks again y’all
Waiman was an amazing customer service representative! although I originally thought I had rented a unit with ac he assured me my belongings will be safe from pests and the elements in the indoor climate controlled unit I rented he also advised to wrap my furniture for extra protection.
Dora is most helpful and great person I love your service thank you so much and Mr wayman it’s all great cswith dora
Dominique got me the right space at the right price She was patient with me Thanks Dominique.
Mr. Wayman was of great help to me definitely would recommend the company.
Wayman , Gave me an excellent customer service by putting me back on the Auto Pay Program.
Wayman gave me great customer service and the 1.00 move in special.Thank you
Wayman gave great customer service thanks again!
This place is a scam. There are so many things wrong with this place. The customer service is atrocious, we got there 2 hours before they closed and the door was already locked. Then people at the front desk showed up for 20 mins and when I asked them a simple question the worker gave me a look like I was stupid. She was just chilling up front with her friend and when I left she locked the door immediately and left. If you are here past 6 they will lock you out. Also I know they will respond to this comment with “we are sorry for the inconvenience and we will try to input this in to our feed. This place is a scam 100%. Also if you cancel they will only refund you for the lock you bought, the monthly payment you put in is gone. Also a majority of the “good” reviews are fake
Excellent customer service and follow up by manager. He was professional and friendly.
Wayman was super helpful and courteous with getting my unit set up!
If I could, I would give this 0 stars. Please do not sign up for a unit here. Nothing but constant issues and reception is NEVER available for help. Months ago the main access door to our unit section was out of commission and no other way to access during some renovation and no human around to help. Then our unit door was replaced without notification and when I went to access it, the front desk reception told me they had to “leave for a personal matter” at 3pm and couldn’t help. The office hours are supposed to be open until 6pm and they don’t open again until 9:30am the next day, which is absurd. No one was coming to help relieve the receptionist and we would be out of luck. No one answers the phone and public storage as a whole, has no actual human customer service agents, only automation. We are cancelling and will never be back.
Dora is very helpful - friendly and always ready to help in whatever way she could.
My experience today with Dora was terrific! She handled everything as a professional. It was a difficult situation as your property manager, Wayman, lied about my account and the dealings I had with him on previous occasions
Thank you for your time. LF
Dora and Wayman at 11900 Katy Freeway, Houston, Tx. were a great help in helping me with with my storage needs
I have zero issues with my storage here. The staff is friendly and helpful
Wayman gave me good customer service and help me to get my new key.
Wayman was very informative, respectful answered all our questions, was simply outstanding
No "climate control" for outside units. Security cameras won't cover all storage units.
Way
An and Dora great cs thanks
Wayman was so personable! He answered all my questions.
Dora has great customer service skills and she is very polite. I would like to see her more at this location. I will definitely recommend people to come here. Thank you Ms. Dora.
Great place, but AC unit is not working. Too hot for my stuff. Dora helped me out. She attended to my needs and followed every step to make my experience run smoothly. Her customer service was highly acknowledge.
Judy was great. Thank you
Wayne was very helpful in answering my questions.
This is the most inconvenient storage facility I've ever seen. They told me it close for 9 pm and it really closes for 5pm. I'm just getting off at that time. I finally was able to get in my climate control unit and the air is off. They need new management and employees. The worst storage I've ever seen.
I will rate 0 if I could. I was told only to pay 51$ for my whole stay and no need to pay for the rental insurance because my rental is less than one month. So I decided to rent public storage. 3days later, they charged me again for 27$ saying that I need to pay my second month and the insurance. Will never rent with public storage.
Nice staff from Wayne
Ty was very helpful at the location on Katy Frwy. We needed a light bulb in our unit to complete the move out and she was accommodating.
Ese lente. Trabajadora tyianna. Perfecto serbicio
I was looking for place to hold my stuff and was having trouble with the customer service. Ms. Judie had helped with finding a space that could fit my needs. I appreciate her help so much.
The Management is wonderful. The units not so much . The walls are over due for replacement with sealants around the cracks of the walls to prevent rodents ,etc from coming in. Look like a escape room. But the manangement is very nice and will work with you with what she has .
If I could give this place zero stars, even negative stars, I would. Rate on my unit went up from $60 a month to $200 a month over only 3 years, while service quality went way down. Even though the facility has a keypad entry gate, it only allows access to your unit between 9:30 AM-6:00 PM Monday thru Friday and 9:30-5:00 Saturday and Sunday. Office staff, including the manager, are rude and incompetent. I tried to enter the office during office hours because I needed help with something with my unit, but the office door was locked. I could see the manager and a couple of other employees through the window, so I knocked to get their attention, but the manager just waved me off. I persisted, so she finally came to the door and said rudely “uh, we’re having a staff meeting, you need to come back later.” I did not accept that, so she begrudgingly helped me. When I informed her that I was vacating my unit, she said all I had to do was leave the unit clean and the lock and keys there, and she would close out my account. But several weeks later, I was billed for the next month. I had to call the national number to get it fixed. The units themselves are also in poor condition; all of my stuff was covered in crumbling insulation that was falling from the ceiling. U-Haul moving and storage just a mile and a half east offers better quality units, access from 5 AM to to 10 PM every day, and friendly staff available 7 AM-7 PM Mon-Thur and Sat, 7 AM-8 PM Fridays, and 9-5 on Sunday, with reasonable rates.
Worst customer service. Nobody answers the phones or responds to messages. Incompetent staff
Rude
Price always goes up even after you ask!!!
And they say No!
They always seem irritated you ask a question
I stopped by today to lease a storage unit. Shannon, the property manager helped me. She was helpful, informative and the process was easy. Great price as well
let me ex come in cut the lock, he stole all my stuff.
We got locked in after vaccinating our unit. The lady working there didn't tell us our code to exit would be void after 6.
When we leased online it was our impression that the indoor unit would be air-conditioned. Our candles and scented wax melted in the summer heat. It was so bad in the summer you couldn't be in the unit without suffering from heat exhaustion.
On the first day we took the majority of our stuff the elevator was down to be replaced. When we came to vacate it was still down 2 weeks later. No idea how long it was down prior to our first trip.
Very happy with quick and efficient set up. Great personal!
Dominique help me with my unit and was very nice Thanks Dominique
Dominique did a great job on helping me get my unit a great price and she explain everything. Thank Dominique for your help
Beautiful customer service qualities and a very beautiful attitude and determined to meet all my needs. God bless Shannon 💕🙏😇🥰
Shannon was astounding in her customer service! Easily the best choice I made for my storage decision.
On the website it says you can access your storage building from 6 am until 9pm. The website should be fixed because we had to wait outside for an hour for them to open
Shannon was super helpful up front in the desk. Awesome customer service!
Shannon
Shannon was very personal and was very nice and sweet. She goes all out for her customers.. we thank u so much for everything Mrs.SHANNON. BE BLESSED AND NEVER CHANGE STAY THE SAY WAY.. GOD BLESS U ... SHE IS THE BEST... From THOMAS AND LATOYA CHASE...
Shannon was very helpful and fast!
Great service! This was a quick and easy rental of a unit on a Sunday! Thank you Shannon for your great customer service and being so helpful and responsive.
Shannon was very nice and explained in detail about my rental. Happy I rented at this location!
Had a really good experience Paul was very helpful and informative was really doing his job and did what he can and supposed to do
Had a great experience with the staff here, Shannon in particular. Very helpful in selecting the right sized unit for our needs and she explained all the fine print for us! A+++
They will make you think you are getting a good deal on your storage unit, then they hit you with a mandatory insurance policy that they conveniently offer.... and then two months later when your unit is completely full, you'll get a notification of a 25% increase on your monthly rent.
They will also provide you with a lock and tell you it can be returned for a refund at the end of your rental. They won't. They will give you some scammy excuse and you get to keep your expensive, used lock.
After hours access... nope... 9:30-6:00, if you overstay they will quickly send you a notification reminding you that you can't be there after their very short office hours.
Next time I need an storage unit, I will definitely stay away from Public Storage.
Shanon is very helpful. great place to set up your locker
Easy and smooth process for finalizing the rental. Shannon made things simple and easy to understand. Great experience overall.
I rented a unit entirely online, and when I arrived at the site, even though it was in office hours, no one was in the office. I was eventually able to get my code to enter and move in.
I did not find out for about 5 days that there is one unexpected restriction: You are not permitted to enter or exit the facility after they close at 6:00 p.m. I found this incredibly surprising for an all-outdoor storage facility. Please make sure that you will not need access after that time, because they do not advertise this fact very well.
Unfortunately, when I called immediately after finding this out and asked about the refund policy, I was informed that the only thing they would refund would be the lock, a cost of $10. So unfortunately that's $170 that I am out, and I will have to rent another truck to move my things to a new storage unit that will allow wider access.
Shannon was resourceful, knowledgeable, awesome, helpful & cool. I recommend this location based of customer service, prices, deals and also their ability to assist with other Public Storage locations. Also, she gave me information that the customer service line didn’t give me. She asked me questions based on my reservation to make sure I was aware of access hours per locations. That was very helpful to know while choosing what location to use. I can’t imagine loading up and putting all my things storage without being aware of certain limitations that may not suit my needs. Like I said, the girl is awesome. She also has great manners and is good with kids.
Awesome service- Shannon did fantastic 😊
Paul was great and helpful . Shannon made the process easy as well .
Shannon was helpful and friendly
Shannon was great and helpful
Shannon was awesome
shannon was awesome. thank you for the assistance
Great service, and very professional
I love this location! Shannon is so helpful and always pleasant.
Shannon was a great help. The process was very quick, she answered all my questions, and was extremely friendly. Overall great customer service.
Shannon was big help. She made sure I got everything I needed. And her personality was very welcoming.
Great place to rent a storage until from!!Shannon is very helpful with making sure I had all the information I need while shopping for my future unit within the next few months.
Highly recommended! Shannon was so friendly and helpful!
Shannon was very helpful and nice.
Shannon was professional and quick, very knowledgeable about the business
Shannon was awesome and sweet, easy process
SHANNON IS AMAZON AND HELP ME WITH EVERYTHING!!!
Shannon, was a great help getting my new space.
Shannon is the best!
cutie Shannon
A great place because of great employees like Shannon . Great and easy process .
Shannon was very helpful!
Shannon very nice and help us with renting process.
Ms Shannon is top tier. Her customer service and professionalism is unparalleled. I witnessed as she went above and beyond to give every customer the time needed to feel completely satisfied before leaving. She also welcomed everyone to Public Storage as they left as if she were welcoming them to the family. I would highly impressed.and would definitely recommend this location to family and friends.
Shannon was fabulous with her caring information on the storage we rented..Highly recommended.
Just had a fantastic experience w Shannon. She was very helpful and explained everything so well.
Very clean and well managed facility outside and inside the CUSTOMER SERVICE was TRULY AMAZING!!!!!!! i personally thank public storage for hiring this EMPLOYEE need more like SHANNON!!!!!
Miss Shannon was very pleasant and knowledgeable about taking care of my exact needs. I would definitely recommend this location!
My unit price is all of a sudden increasing to an additional $25. Very misleading and not ok with this service. I called the office and left a voicemail and have not received a callback.
It was great ,helpful and fast
I like this location. Shannon Marie was very helpful and kind. She definitely made the process easy for me!
Shannon has been great! Customer service and knowledge I give 5 stars!
Great customer service
Love Shannon!!!! So helpful thank you for being so welcoming
Shannon was very helpful! Excellent customer service.
Pleasant and professional.
Shannon was quick , fast and simple. Would recommend coming here for anyone.
Professional, clean, and convenient!
Reservation was fast and easy and the lady that assisted me was very nice and polite.
Overall great experience from the front desk receptionist Shannon. I booked my storage unit online so I was not able to see the exact size of the unit. However, I picked a unit too small for what I needed. Shannon was so very helpful and understanding. She helped make the switch in the computer system super smooth! Moving is stressful enough, it was no problem to her at all to make the day better for me. Plus, I didn't have to break the bank to change units! You get what you pay for, and I have no complaints!
Great Customer Service
Shannon was super helpful and polite!
She gave us plenty of knowledge about the storage units etc. Thank you so much for making our experience great !
Great experience with reserving my storage unit online as well as paying and securing it! Shannon was huge help, she called me before I could even finish reserving online to assist with whatever issues I had! I met her and she was even more helpful and pleasant in person. She answered all my questions and addressed any concerns I had. Shannon made the rental process easy and being able to skip paperwork was a huge plus, you can complete everything online from the comfort of your home.
I couldn't get into my storage unit because the door code changed.
Car was parked on site but no one was available to help. I called several times but no response.
Miss Sharon Marie is the best come on down and get your Public Storage
Shannon is the best !!!
Shannon was an amazing help. I highly recommend this place . They give quality service
Shannon was especially helpful in sharing spaces with me and helping me choose the right space for my needs and budget.
Paul Shannon, walked with around the compound to show me multiple umits. I very much appreciate his time and patience. Along the way, we picked up 12-15 nails inside the compound.
Misleading on the space and it would have AC (climate controlled). Customer service poor in house. If it were not for the lowest rate I would not have given my money to this place. I also was in the front listening to a situation where charges were incorrect and does not make me feel confident that I will have a clean break from this place.
TERRIBLE HOURS! You will not be able to access your unit until 9:30am! I did not check the hours and scheduled movers for 8am thinking crazily they should be open. NOPE. 9.30! CHOOSE ANY OTHER PUBLIC STORAGE! All others open at 6!
Shannon una persona muy amable y explica todo muy bien gracias . 100 puntos
Shannon was awesome , very helpful and very knowledgeable of her position. She went a love and beyond. She’s sweet and very professional. Highly recommend her!
Shannon es una persona muy amable y servicial. Y mas que me pudo ayudar ella no sabiendo mucho español y yo no saber nada de ingles. Gracias por tu excelente servicio Shannon y amabilidad para conmigo. Agradecida siempre por toda la ayuda brindada.
If I could rate this facility 0 stars I would. The elevator and carts are filthy. The property exterior is in need of proper maintenance. But mostly after only 5 months of leasing the space they raised my monthLY rate by over 28%. Their on-line customer service/virtual assistance was rude and insulting. The on-site staff was cordial and advised that the rate should not have gone up. I'm now faced with ....do I want to pay an additional $30+ every month or take the time to relocate my items to another facility which will not be PS. After years of using PS on many occasions I have run into some issues but this one is " the one that broke the camels back". They are taking advantage of the economic climate and gouging Americans. While I'm sure the executives up the ladder could care less as PS is most likely here to stay it would be nice if they would not gouge the American hard working people. NEVER AGAIN WILL I USE THIS COMPANY.
Shannon was the epitome of friendly and customer service with a smile! She made me feel like family, and has an amazing personality! LOVE IT HERE
Shannon was absolutely AMAZING 🤩!! She is very knowledgeable and compassionate. I highly recommend this location. Thank you Shannon for your help. It was greatly appreciated 🙏🏽
I had a short time to rent a storage unit because I must leave town. Shannon met me before hours to get it finished . Very quick and efficient. I totally recommend her and this location.
Awesome awesome and easy lease. Shannon is the best..
Un lugar muy agradable
Super easy to get set up & move in. Paul is super helpful!
Toni was very helpful and got me a good deal!
Shannon provided a friendly and very helpful atmosphere.
The young lady named Shannon that helped me was very nice and helpful .she made the entire process easy for me .....she was a big help thanks again Shannon
Nice staff
Large convenient facility
Vickie has so nice..she answered all my questions!