Public Storage Self-Storage Units at 7701 Main Street, Houston, TX

Christine was very helpful nice I recommend her if you go up there

Misty was so polite, and helped me save some money.

No one was at the property for PS. The text confirmation lied and said we were in the first floor (we were on the 4th). Access didn’t work initially because we tried to access the first floor (per the text) but eventually got into the elevator, which is a pain because you have to enter your code and then quickly press the floor button in the elevator before it times out. We called and left a message for the manager who still, days later, hasn’t called us back. No employees and no one answers the phone? Public Store should revoke this location’s franchise license ASAP.

Christine Fuller was amazing and very helpful she answered all my questions and made my move inn very easy.

Kyria is amazing, she literally gave me a good deal and was working by herself while another employee was out sick, give her a raise because she deserves it!!

I'd give zero if I could. I wanted to rent a storage unit and started the process online. My day got hectic, so I just loaded up and headed over. The office door was locked, so I called the phone number and reached an offsite rep who informed me that someone *should* be there. Eventually I found one door unlocked and entered to find an employee who certainly saw me outside and ignored me. She was annoyed to be interrupted by her sweeping to rent me a storage unit and didn't have a key to get into the office. Is she safe in here?? I don't know. Maybe that's why she was so mad. She was completely rude and irritated to have to find the person with the key to rent a storage unit to me and the men who were also waiting. I called Security Self-Storage on South Main, confirmed they had the size unit I needed, and headed right over. They're excellent and I got a unit, dropped my stuff off and went about my day in less than 30 minutes. Who's fault is this? Easy to blame the rude young woman. Perhaps it is her. Or maybe the Public Storage franchise owner needs to hire more people and pay them enough to do all that is required to run their location. Two was not enough on a Friday afternoon around 2 pm. Also the floor was filthy. Yuck.

Natasha was vary and vary helpful and nice and knowledgeable at her and greet u with smile

Mrs Kim was very helpful on help me with my storage payments

FRAUD! Double charged and support hung up!

FRAUD! They refused to refund my payment for a unit that does not exist.

FRAUD! My friend paid for 2 reservations here, they refunded only one, after calling in 2x yesterday and 2x today, they mute and stop talking after I call for a cancellation confirmation email.

PAID TWICE, even for the upgrade the call rep made me do when the smaller ones were available, unit C3227 doesnt even exist! It stops at C3156! Now I call back they say it will take a few days to "PROCESS" and refuse to give me any email or text notifications on my request to cancel my move-in date. No wonder these units are all EMPTY!

There were two young ladies there that took my payment and they were very pleasant and helpful.

Place is garbage Stealing $ Because you cannot access when needed Elevator doesn't work Only way upstairs is when they have the door side door propped open which isn't in the morning Only after they arrive and they have it propped in the evening The other way to the stairs the code given or app won't open the door.. If you call the Office the recording says to use the app for ACCESS Yea 👌 What's so hard about having the elevator fixed when you ca$h in on _$$$$ Every day What a waste We should be REFUNDED or given a way lower rate What is the scheduled date of this Elevator being fixed 🤬

The representative Ms Natasha was very helpful, patient enough to answer all our queries. Excellent service.

Can't access the entire second floor when elevators are not working because only management can use the stairs"??? What kind of backwards unsafe Tom foolery is that!!!!!! If I can't get to my storage, why am I paying for the convenience I'm not being afforded?

Kim was really professional, i really felt welcome

kyria! Great Customer service! Was very helpful..I Felt very Welcoming! Thanks so much for your help!

Would give -1000 star if its an option. Storage got break-in, lost 2 most valuable boxes (Clothes, Electronics). Manager put back on an unlocked small black "lock" and pretend nothing happened. Background: We found storage got break-in because we went back to pick up something we needed. After we found out the storage got break-in, the manager told us "I was about to let you know." This place is very insecure. Main gate occasionally got malfunction, the door of the storage building is always unlocked. The only protection they have is the lock on the inner door, which got broken by the theft. Lot of blind spots of surveillance cameras. We counted there were about 16 cameras and none of them catched the action of this event. (We didn't check because the manager left and this is what he told us) Avoid this storage, for your own belongings' safety. (The cops for this area is not trustworthy too. The PD told us someone will be here and never shows up. After helplessly waited there for 1 hr, we called the PD again and they told us we need to drive to the PD and report it overthere, otherwise we may not get anyone come all night)

Natasha was very nice and explained the check in process throughly. She even walked me through the mobile app which made it super easy to access. Thank you!

Ok

A huge THANK YOU to Kyria, Jonay and Ms. Joie for their amazingly AWESOME assistance. I couldn't have chosen a better team and storage unit facility. THANK YOU ladies for your hard work. You have no idea how much your help means to me. The 3 of you are truly a blessing and God's blessings to you all.❤🙏🏽🌹#kyriajonayjoie #thatblackgirlmajic

My experience with public storage was great. I came in needing to move asap and Kyria was able to get a storage unit within 20 mins. She was polite and respectful and easy to do business with. I would definitely recommend her business with public storage to anyone that needs a unit fast and reliable. She definitely had me in and out very fast

Natasha Very professional great job she done

Fast good customer service outstanding Ms.kimm

Natasha was outstanding best of the best, give her a raise !!!!

First time renting a space here, as for now I would like to thank Natasha for great service. She has explained everything well to me and provided a great tour.

Thank you ms Kim an Elise

Ms. Natasha helped me very well and she also greeted me well as I enter the building

NATASHA PROVIDED OUTSTANDING SERVICE AND WAS VERY PROFESSIONAL.

Lashonna has the best humor and great customer service thank u so much

Lashonna was so sweet and helped me throughly with my entire transaction! She even saved me a few bucks thanks so much. Customer service was impeccable 💖

We have a really good experience moving all of the things into the storage space. The manager Natasha was incredibly helpful and patient with guiding us through the process. Would definitely recommend

This location is terrible. I waited over 2 hours for someone to arrive at this location to help me after I had driven 45 mins to get here. I had to call the corporate office who suggested I call another location and have someone else come over to assist. I went back the following day and again no one was in the office and no one answered the phone. There was no sign on the door saying they were out or when they would return. Ridiculous!!

Only had my unit 3 months before they increase my rent by 25% and didn't tell me until after they charged it. I've reached out to the message help center multiple times over several weeks and no one got back to me. The condition of the whole place is really bad. The unit door gets stuck, the ceiling and walls are falling apart, there's broken glass and trash on the floor of the hallways and there is never any carts for building A and B so I'm forced to carry boxes one by one up to the second floor and across the building to get to my unit. Don't come here to store your stuff.

Natasha was great. Helped me a lot.

Kyria Williams Is The Best She Gets The Job Done Even with Child She Is Amazing….

Ms. Natasha and Kyria were very professional and helpful. Thank you ladies!

Customer service was fantastic. Kyria and Natasha were so amazing and friendly. My boyfriend and I booked the wrong size storage unit and they were able to quickly and efficiently help us fix it with no problems. If I could give more than 5 stars I would. Will definitely be using again. Thank you Kyria and Natasha!

Service was amazing fast and quick, I had a lot of questions & kyria helped/answered most of them for me! Great place with friendly faces if you ever stop by ask for kyria because she helped me out completely ❣️

If you want kindness, great help, and patience this is the public storage for you. I am a very picky person who also was in a rush not listening to my family telling me to wait to get the storage. I did what I wanted anyways and got a storage unit and even started putting things in there for weeks before I needed to. Yesterday I stopped by to bring more things and realized my unit was too small. These ladies helped me weigh out my options that would be easier on me physically. I am pregnant I didn’t have to travel far to my new unit and I got a nice price. Thank you both Kyria and Natasha.

This location is very well organized and maintained. The manager on duty Ivy is always helpful and friendly.

Good location, good storage space, Natasha helped out with a great move out, can’t ask for much more. Would recommend if you’re in the area/a rice student.

The best

This place is trash. I have water damage in my unit that I asked to be checked on a maintenance request six months ago and now they won’t be even acknowledge phone calls to get this addressed. No one is ever at this unit and employees don’t even work have of the days so the office is empty. AVOID THIS PLACE!

My unit is damaged and NO one calls me back. Water leaked and damaged my personal property… the service request was open for 6 months for the roof to be fixed when I expressed my concern… no one fixed it…beware of the unit you rent!!!! The one star is a joke bc no one is ever even at the property

Hi good day .I am in houston 77054 old spanish .I have 4 baggage and I want come to your storage .your locatin is near me .I have several question: 1-please give me price for that for 2 months 2-can you take the luggage at my location(home)?

CSR, was great. Gave options vs my need. Unit was clean and just the size I needed. Easy access to unit.

The young lady that work on the inside Ms Kyria was very good. But the place is so secure that its uncomfortable for the customer, the doors to the front and the elevator doors they are closing too soon you guys need to give us enough time to get our stuff at least inside the building or inside the elevator, they both needs to stay open just for a minute or so longer so that we can get stuff together without having to use the code 50 million times. And I feel like as a paying customer you guys shut down at 9 that's to soon you should at least give us till 11:30 or 12 midnight!!

Beware of the online scam ran at this location. Your denied excess after purchasing unit then manager refused full refund

Kyria is an amazing Manager! Great customer service!

This particular public storage was a life saver for me the lady there Ms Donielle was so helpful to me in helping me pick out the right storage unit. She seen that I was sick and she help me to move my stuff into my unit. I was so grateful for her help I didn't think that I would ever be able to do but with her help I was able to store my stuff with a little more ease. I thank God for her I don't think that I would have gotten that kind of help from anywhere else. She's the best and I highly recommend this public storage they really make you feel as if they really care.❤

Kyria has been very helpful since I've been renting at this location. Keep up the good work!!!

Kyria is great her comstumer service is amazing and she helped with all my questions she was awsome !

I called around to several storage facilities. Was feeling frustrated initially but Ms. Melany took the time to answer all my questions. Very polite & clear with her answers. Didn't give me the run around.

Looking to move my stuff to a unit closer to me. Spoke with Melanie. She was so sweet. Answered all my questions. Great customer service.

Melony is professional and extended great service. Would use you again.

Manager extremely helpful and helped me get what I need. Thank You Kyria

Office Clerk was super sweet and very fast and efficient. She deserves the 5 star review

Jonay is a employee at Public Storage property # is 25529. She is very professional and pleasure lady. Jonay made it so easy with paper work and fast. I recommend her a 🏆. Thank you

This place is a scam!!! They have been charging me for recurrent payments for months after I have moved my things out of storage.

Was not expecting a storage facility fee would go up , just don't understand this .

Had a storage unit on the other side of town wasn’t going to make it In time and needed to pay so I stopped by this location and the lady behind the desk was so helpful and fast! Thank you Kyria for helping me out!

I store in CA, but I make my payments at this location. Enjoyed the good customer service from Ms K. Very nice young lady and is very attentive to the property and customers. Keep up the good work Public storage!

The guy Terrance was very prepared with the auction. Paperwork, and. Nice

Terrance helped me download the app and was helpful

Kyria was very polite and handled our matter quickly and efficiently. I highly recommend this storage location.

Had no problems getting service here

Pleasure working with ms williams

Terrance was helpful

Making my move from houston to arizona was easy thanx to Kyria William's.

Felicia and Rosalinda had the best customer service they went above and beyond to answer all of my needs they took the time to explain details about the service and insurance overall I will rate them a 10 for customer care safety and cleanliness of the operation I will refer South Main at Breezewood location to anyone thanks guys for the awesome work‼️😍

Rent doubled out of the blue. No notice. The first I heard about it was when I got a message that there was an issue with my automatic payment, and rent was late. Deceptive practices. Made no effort to grant me access to my belongings during power outages. I was not notified of the closure. Their automated phone system still states they are operating during normal hours. Poorly managed.

Great experience. The facility is clean and air conditioned. The front office staff was incredibly friendly and helpful. Move in was super easy.

I am paying for climate controlled unit but the ac system is broken. They said that they are going to fix it but I heard that it has been like this for almost 2 years. Let’s see if they will actually do it. I complained months ago saying that it was very hot and humid. Now is the same. And I am paying full price for the unit. The lady at the desk said I can move at my own expense and she could maybe refund me. But U would have to hire someone to do it!

Roshuna is outstanding! Customer service above and beyond. She makes it easy to work with public storage.

Ms. Roshuna was so sweet and helpful. I have been using this facility for about seven years off and on. However, today was one of the best experiences I have had at this facility. This facility was extra clean and I felt secure. Roshunda was absolutely on the ball, very patient and pleasant to work with. Thank you Roshuna for being awesome!

Ms. Roshunda was of GREAT help! Before moving in I had some complications that brought forth a lot of anxiety and stress due to customer service lack of knowledge. However, the next day she was right there apologizing and assisting me to ensure my move was successful! She went out of her way to assist me and made sure my needs were met! I really appreciated her and the services she provided!

Their customer service is really bad..didn’t listen any questions even not completed, and just passed to other employees.. Well still did not figure it out…

Hey wanted to put this review in for this cool customer service from one of the lady at thia location Mrs. Roshuna she help the other day with my reservations and she answer all my questions so I this lady spirit was great she is good for what she do at this place.

Came in today roshuna was great. Great customer service!

Great customer service.

Went to this location an was greet with good customer service by roshuna help me very quick with my reservation an answer all my question an told about the app as well so I really would like to thank her very much.

I had been to this location for a long time and I see that Roshuna is still at this location this lady was a very nice person glade to see that she is still with the company good pick public storage

I never had issue being a customer at this location. The Manager Mr Harold is always helpful and professional

Roshuna is fantastic! I had a difficult time booking online and she straightened everything out for me over the phone before I arrived with my moving truck. The facility was hard to find so she walked out to the corner of the lot so I could find the building easier. Absolutely incredible customer service!

Called Shopping Around For Prices And Felicia Was Very Friendly And Did A Great Job On Explaining The Prices. She Was So Nice I’ll Definitely Be Back To See Her. She Is Highly Recommend!!

Pretty good great area

The customer services i received from these ladies is excellence thanks Roshuna & Felicia keep up the good work i really appreciate it...😃😃

I LOVE THAT MY ITEMS ARE SAFE AND I CAN GET TO IT WHENEVER I CHOOSE TO,I REALLY APPRECIATE ROSHUNA because she has been very helpful throughout my process

Roshuana was very nice and friendly..She provided me with great rates I will refer this location to all my friends and family!!!

I am editing my review as it wouldn't allow me to add another review. Even after my problems, I continued to keep my things at this location mostly because of me not wanting to rent a uHaul to move to another location and pay more fees. I rarely go to my unit but on the times I have my code hasn't worked and I have followed someone else in to get to my unit. I finally got tired of that issue and went into the office where I was met with indifference and told they didn't know why my code wasn't working. I got an email giving me the code again (same code) my question, can't you just give me a new code. No response. That was August, on November 28th I made another attempt, still unable to access the unit with the code. I follow someone in, there's a lock on my unit. Since the office was closed, I send a message. I get a call from someone who identified themselves as the 'manager' yelling at me telling me I'm lying. Excuse me ma'am. Who are you yelling at and what do I have to gain by saying things that aren't true. After listening to the 'manager' continue to yell, I once again asked her to lower her voice as she was reaching me at work and the tone she was speaking to me was inappropriate... her response, this is how i talk.... Okay have your District Manager call. Yeah... I'm waiting on that call. Customer Service goes a long way. I am a long term renter, there is a way to speak to a customer even if you don't agree with them and that doesn't happen there. A customer should never be yelled at My experiences from day 1 with this location have been horrible. The day I moved in, I purchased a lock from them and left to get my things. Upon arriving back I discovered that they failed to give me the code to the elevator and to the building my unit was in. As they were closed, I called the customer service number and they in turn contacted the manager who to this day never called me back. I had to pay an additional day for my Uhaul and take an additional day off of work to move my things. I have been off of work for 3 1/2 weeks due to the Covid-19. When I was called about my late rental, I explained that I would make a payment as soon as I was well. I was then told that, that was not their problem but mine. I made a payment today just to be told my lock was cut off. When I called Lavetta began yelling at me telling me I have a comprehension problem and I needed to read my leasing agreement. After she finally stopped yelling, I explained we are in a state of pandemic, I understand everyone is on edge, but what's needed currently is compassion. She then advised that I should hurry up and get a lock on my unit as they aren't responsible if my things are stolen..... After I do get my things out of this location, I will never use a Public Storage facility again

This place is awesome. They worked hard to earn our business and has the most friendly workers. If your looking for a place to store your stuff look no further. This place rocks.....

Lots of break ins.

I used the storage in April 2020. Overall it was a pretty smooth experience. I was assisted by Amelia. She was very efficient and helpful. She answered all my questions patiently and showed me around the first time I visited the place.

Good service Shawn knows what she’s doing and the area was clean she has beautiful personality and always welling to help thank u Shawn

I had a fantastic experience. Roshuna knows what she's doing and will make sure to explain everything to you in detail. She will assist you with any questions or concerns. She even made arrangements so that all 3 of our storage units were in the same building!

Do you flood? Have you ever flooded?

Make sure u pay it on the first and not the 3rd like me lol, they will deactivate ur gate code and put a different pad lock on ur storage.

I pay in person because of 10.00 extra fees for online payments, but every time I go they have the office LOCKED, and a sign of return time... but never return on time! Or they are at the desk with their head down while I’m knocking but of course they can’t hear you. So as usual I’m waiting in the lot for the third time today to make a payment...

Lezetta was very helpful and had great customer service.

Good customer service wil recommend location

Lezetta is the best in the business!

Great service

I had a great experience renting my storage unit from here. Everyone was super nice and informative. My things where kept safe and the price was well under budget. I encourage anyone who is looking for a storage to rent from them.

Lrzeta was great every tike i come in to pay my bill she always have a smile

Had a great experience with two knowledgeable associates. Will always be my first choice of service.Thanks for every thing.

Thank you to Angela and Lezetta for ALL of their help and assistance in getting my unit!

Great experience . Quick and easy . Lezetta wasn’t great assisting me and helping me find the right storage size! Thank you!

LezettaWas very helpful wonderful attitude beautiful spirit

store clerk was very knowledgeable, enjoyed the experience.

I purchased a storage unit @location 25529 in Houston, Texas. Angela gave great customer service, she was able answer all my questions and even we’re going through trying times she was very knowledgeable and friendly. I would recommend this facility to anyone

I spoke with Angela today and she was very helpful and provide A plus customer service. Thank you for the 5 star experience!

Lezetta was very nice and pleasant she solve my problem

The staff seems very nice. But the building itself is a little suspect. We rented a unit on the 4th floor. We arrived to move things in on the first day, and the A/C was out on the entire fourth floor. Staff said they didn't know when it would be fixed. That was concerning; I feel bad for the people storing things on that floor. They moved us to another unit on another floor, which was nice of them (although it cost us an extra $1). The next day when we came to move more things in, the security code didn't work. It took a while to get staff to notice us (they were in the back office with the door locked to the front office), and they said that the system was "not acting right." They gave us a temporary code to use, but there was no signage posted to warn people there was an issue. Lastly, there were no dollies available when we needed them. Update: I went there again last night to drop off some things, and the A/C was out again.

The manager was EXTREMELY helpful to me! She was very welcoming! So nice, very patient, and she even went as far as to willingly show me all of the units that I asked about, to be able to compare. There are some pretty good sized units, and at excellent prices!

Lezetta was very professional, knowledgeable and polite. Clean and well run facilty. Thank you Lezetta.

Friendly, professional, and helpful staff. Unit was clean and in move-in condition. I’d recommend them to friends and family. Angela’s assistance made the transition smooth. I’m glad that I chose this company.

I had technical difficulties with my first post 😅 Angela was very patient, informative, and helpful for my visit. We are forever friends now that i have leased space here!

Great assistance from LEZETTA over at the storage...👏💪🏾👍

Good service. Amelia was really nice and helpful.

Great experience, lezetta was absolutely amazing!

The service by Angela was excellent

Lezetta was very friendly and helpful. Great service!

Great customer service and clean and well run facility

The best experience i’ve had with a storage unit ! Cynthia checked us in over a year ago and i still remember her name because she was kind and informative. Even gave me her personal number in case we had any issues. Amanda, Lezetta and Amelia helped us check out and went out of their way to make sure we had our last month waived since we moved out right on the first. I don’t normally give reviews but they all went above and beyond for us and we really appreciated it! Thanks girls!

Great staff!! Excellent customer service. All of the staff members were great. Amelia, Angela, and Lezetta were awesome. They helped me pick the best unit for the right price. Great job!! Excellent team work!!!

We had an amazing experience renting our unit. Lezetta took great care of us! We will definitely recommend this location to our friends and family, and will make sure to let them know to ask for Lezetta! Great location!

Very nice and Enjoyed Angela’s professionalism!!!

Amelia was wonderful!!!!

We arrived to pick up some items from the storage unit. The facilities were clean. They greeted us when we walked through the doors. Angela & Amelia were very helpful, friendly & courteous. It was like meeting old friends. They, in my opinion, went above & beyond to make sure we were able to get what we needed. Just all around good workers. They made the experience that much better. Keep up the great work ladies. We appreciate all that you all do.

target two ladies in the front office were amazing! Great customer service! I recommend this location!

Staff is friendly, and the place seems secure. Can't complain.

Amelia and Lezetta really helped me with my immediate need for storage. The office was very friendly and accommodating. I even needed to park my truck overnight and it was with no problem. Very pleased with my experience today. I would refer this location any day.

Public Storage was Awesome! If I could give them 10 stars I would! Lezetta and Amelia were patient, polite, and professional!!

Amelia, Very pleasant and helpful also knowledge of the business A pleasure doing business 🙏

Amelia and lezetta customer service was great I would recommend anyone to rent here!

Great service from the front desk Amelia was awesome!!! All staff were helpful and knowledgeable.

Angela and Amelia was a big help to me and my husband during the check in process and very convenient to helping us change the size of our unit right on the spot. Thank you we really appreciate your time and great customer service.

Although I have rented at this facility for longer than initially anticipated, I would highly recommend this location. The facilities are kept very clean and the property manager, Amelia, is extremely helpful. She cares about her customers and I have personally observed her going above the call of duty to resolve customer issues. Additionally, anytime I've called with questions or needed assistance, another staff member named Angela has graciously helped me or routed me to Amelia as appropriate.

LEZETTA PROVIDED THE BEST CUSTOMER SERVICE I HAVE EVER GOTTEN WHEN RENTING A STORAGE UNIT. THEY OFFICE WAS VERY CLEAN AND THE MANAGER ANGELA WAS VERY FRIENDLY. BOTH MANAGERS WERE VERY POLITE

Ms. Angela was very informative and helpful. However, when I walked into the office, an employee was watching a movie on the computer at the front desk, with the volume all the way up, and did not acknowledge my presence or even greet me. Ms. Angela even came out into the office and asked her what she was doing, and the employee ignored her and continued to watch the movie with the volume up. It was very rude and highly unprofessional.

Amelia and Lezetta were a dream to work with. Great customer service!

Angela and Lizetta teamed up to take care of me! Very thorough!

Amelia was fantastic. Great service, easy to sign the paperwork and the unit looks great.

First time using a storage ever and Ms.Amelia made me feel right at home. Every question was answered as professional as possible. Went through every policy and even suggested a bigger storage I didn't realize I needed until after the tour was over. It brought down all my worries and concerns. Her coworker Angela was just an helpful keeping my spirits up as I lugged box after box answering any leftover questions I may Have forgotten. Customer service top notch, clean storages and everything at an affordable price.definitely gonna recommend it to others.

Awesome team here!!! They helped me out with what fits my needs and budget! They have temperature controlled rooms if you need it too. Highly recommended! Thank you Lezetta and friends for helping me 🌻🌻🌻

Angela & Amelia were very pleasant, accommodating and professional. Highly recommend this facility.

Angela was extremely helpful in answering all my questions and assisting me in all my needs.

Worked with Amelia on renting a unit today. She was very helpful and informative! Rent was reasonable and the buildings are clean and seem well-kept.

If you are going to rent a storage I highly recommend this place, the ladies who run this spot are all wonderful! Angela helped me and my girlfriend and the whole process was easy. The place is also well maintained, clean, and fairly spacious to move things in to the storage and out of it. I had gone to other public storage around the area but this was the best one!

I had a really good experience setting up my storage at this location. Amelia was incredibly helpful. She even helped me figure out the right size unit and save a few dollars. This is my fourth time renting at this location, and this has been the easiest transaction thus far.

Amelia and Angela were the best!! Got us in and out great attitudes and positive attitudes! These ladies make renting more easy!!! They need a raise.. thanks again ladies!!!

Angela, Lezetta, and Amelia were fun and helpful! Thanks y’all!

Friendly staff, clean units. Convenient location near the medical center.

Angela was professional and very helpful during the entire process. Lezetta was helpful as well. Very smooth process.

Angela, Amelia, and Lezetta were than helpful! They were very attentive and extremely helpful

Amelia was wonderful

Great employees and management, no complaints there. But I had to leave because water was leaking into my unit causing an obviously serious issue. On top of that, while dealing with the mess I recieved a message telling me that my rent would be going up from $120 to $155...

Amelia was a very friendly and caring rental property manager at this location, which is convenient to the TMC area!

I give Amelia a5 star because she was on point!!! Excellent customer service and very knowledgeable of her store Professionalism At its best

Angela is the best !!it was easy and fast

Amelia was very helpful.

Angela assisted me yesterday, she was very nice and accommodating, provided me with detailed information and was very helpful!

Amelia was fun, energetic, and helpful!

Amelia was awesome! Very welcoming and detailed! They were both great! .

Amelia was great with her customer services.I recommend everyone to rent here!

The ladies were so helpful with my storage needs. They were very informative,knowledgeable and extremely sweet! They helped me choose the perfect size storage building and even got me a great storage location at a better price than what I’d originally booked online. If you’re considering this Public Storage ask for Ms. Angela and Ms. Lezetta they will definitely take care of you.

Quick services and Angela was very knowledgable and friendly.

Ms. Lezetta was sooo helpful!!!

I have never rented a storage unit before so i was definitely confused on how everything works. Amelia, the store manager, was a big help to me. she helped me figure out what size was best for my needs. she explained all prices, fees, locks and insurance information very thoroughly. Thank you again Amelia for your excellent customer service!

The team was very helpful when moving from one unit to another. Thank you!

Angela helped me and my mom yesterday when my mom needed a storage unit in the same building as mine!!! She honored the same rate we reserved online and placed my mom on the same floor as me to make it easier for us when we I need to take things to both storages!!!

Angela was really helpful, it was my first time renting a storage space and it was fast and easy, thank!

I came in to pay on my mom storage unit and Amelia took care of me. She greeted me when i walked in the door and she made it quick and easy. I highly recommend Amelia and this public storage property.

The ladies were and are amazing. Extremely friendly, very professional. Recommend highly. See Amelia or Lezettta. They are awesome

Amelia and Angela I would like to say that your store clerk and manager showed me a very housewarming environment as they help me find the best unit to fit my belongings in they went beyond and over I felt very comfortable being there

Awesome , professional and courteous staff

I came in there this morning to pay my moms bill and the mangager on duty Amelia has a great customer service and makes you feel welcome. Great location

Ms. Lezetta was very helpful, knowledgeable, and professional. She put us in a good unit and made sure we had everything we need to keep our items protected. I will recommend anyone to use this storage.

Great place! Amelia was very nice and took care of us!

Ms. Lezetta was amazing and very helpful

Professional staff and cleaner environment.

Since the beginning of my business relationship at this location I have been thoroughly impressed with the level of professionalism and above board customer service received and today Sept 16 th was no exception , with GREAT THANKS to AMELIA . She was very attentive, knowledgeable , and her customer service was certainly invaluable Her critical thinking skills are on point . I was truly blown away with the way she went the extra mile and beyond. THANK YOU SO SO MUCH AMELIA MAY GOD RICHLY BLESS YOU AND YOUR FAMILY as you did ours immensely . you'll never know the depth of the blessing you were to us .

Amelia and Lezetta was excellent !!They helped me alot and explained everything to me great friendly inviting public storage!!!!!!!

OMG. The employees are wonderful. Charnel, Lezetta, and Amemia were knowledgeable of pricing and insurance. They made my experience awesome. I will recommend this facility to anyone.

Lezetta is so great that helps out on every process. I dropped by 3 times, the first time she showed me the storage place and introduced me the plan suits me best. The second time, I came to the store with her suggestions and moved in. The third time I asked her about the back keys for my storage, she is always with the big smile and ready to help! Thx!!!!

Amazing and Wonderful and Beautiful and extremely helpful ladies!! Thank you Lezetta, Charnele and Syd!!!

Lezetta at Public Storage 7701 S Main/ Braeswood was amazing. Excellent customer service, provided tour, instructions with great attentive enthusiasm. Her personality and attitude was First Lady Michelle Obama great! She relieved my moving stress for the moment during my visit. Now I on to my move. Thank you sincerely Lezetta. DMcAdoo, happy customer!

Amelia was amazing with her service.

Amelia Francis was AMAZING...she's extremely knowledgeable,helpful,friendly..etc....so glad still have some nice ppl in the world....highly recommend this Public Storage.

Great customer service! Lezetta was very kind and helped me to get the best unit that fits my necessities! Thank you!

Very nice and informative great customer service

Well did Lezetta great job I'm very isfied

Rkshuna help very good with she have very good customer service

Mrs lezetta helped me get my unit. She was very knowledgeable and took great care of me. If you need a storage unit go see her she will take great care of you.

Lezetta was extremely helpful and very friendly. She answered any questions I had and showed me as many units as I needed to make a final decision on what unit was right for me. I highly recommend this public storage location for all your storage needs. I will continue to do business with them and will certainly send anyone I know their way if they need storage. Very enjoyable customer service experience!

Charnele was a great help! She answered all my questions. Her customer service was amazing.

I highly recommend coming to this store the lady Ms. Amelia helped me out and she was very nice and explained everything to me prices etc. very good customer service!

Amelia has great customer service skills. She was knowledgeable of all products and was very quick in helping me. I would recommend everyone to this location

Amelia was very helpful in getting the right storage for my needs.

Amelia was very helpful in finding us the perfect unit! 10/10

Great and thoughtful service. The manager Lezetta is really helpful. 1$ special saved me a lot

Excellent service by Charnelle at your 7701 S. Main Street location Houston, TX 77030 . I highly recommend her as your customer service agent . Epic and Awesome .

Kamecia was very professional and curious today thank you Kamecia

This was my second time getting a storage unit from this location. Everyone I meet was very helpful. The time process always is smooth and quick. Sasha helped me this time.

Lashaka was great and concerned when i came in here to tell her about the homeless woman who was in the lobby that was cursing me out when i came up here to get my items.

Great customer service. Roshuna was awesome when assisting me with my account. The staff here is truly amazing.

Very customer service oriented. Sasha, Tish and Lashaka were great!

Staff great and knowledgeable. Thank you sasha, Tish and LaShaka

Sasha was very friendly and informative. She help me with everything thing I needed. Will refer others.

Sosha Edmonson is so helpful and very professional. I recommend this place to everyone.

Had a great experience the employee Sasha was very professional and had a great attitude. Great place and I will be referring others !

Sasha was very friendly with me when she help me rent out a storage. I recommend you to go here

I had a great experience there , Sasha has a very great attitude very professional

Horrible

Diante was very kind and helpful!

Roshuna is very funny and helpful,she knows her customers very well and she’s real down to earth,thanks for the help

Lashaka service today with my friend rental was very professional and knowledgeable!

had a good experience at this location with these lady very nice and ms Cynthia was very helpful.

Sosha was exceptionally good, very friendly, knowledgeable and a great sales person! I was very happy with her services.

Great speedy service with oustanding Professionalism!!! Store# 25529

Sosha and lashaka was very polite and helpful.This place is really clean.

She was great

Sasha was a great help. I wasn't expecting all the extra fees though.

Came to make a payment on my mama storage and Lashaka personality was amazing. I rarely walk into a company and someone greet lights up the room! Hands down she is great!

Roshuna was very helpful and nice.i like y'all customer service

I would like say had great experience with this location roshuna and lashaka was very helpful to me and my friend about all the information that we need know to rent from u all thank u roshuna n lashaka.

Very friendly and helpful. Getting set up was hassle free, timely, and efficient. Clean well lit facilities, all gates doors, and elevators is good working order!

My appointment went very smooth with Sosha was very good help she let me know thing I NEED TO KNOW OF ALL OUR BENEFITS SO GO HERE TO THIS LOCATION THE LADY IN THERE VERY NICE.

First time getting at storage and Roshwna made the process fast and easy!

Roshuna was thorough and expedient at getting the process done. The tour was great and she covered all the details. Great experience. Thanks.

Great service from Roshuna, so nice!! Units are clean as always. Love this place!!

Roshuna was amazing! The entire process was smooth and took less than 30 minutes, start to finish, to get a unit rented. The parking area is easily accessible and I think this will be perfect for the short-term storage we need while renovating a condo.

Lashaka was a good employee and roshuna was very helpful for me today

Roshuna at this locarion was very nice n helpful to so I tell anybody go to that location property manager lashaka nice and helpful this is a very good location and good people work at this location

Lashaka customers Service was great when I came in to get my gate code today...

Roshuna had excellent customer service when I came to do my rental today

I had got excellent service from Lashaka always have high spirits, smile always on her face, and always willing to help me when I come in.

Had a GREAT tour with Tiara ! She explained everything in a way a baby could understand it, without being insulting. Luv the location. Thank you Tiara

Public Storage is a great safe place to store your stuff

Tiara is the best rep . Vey helpful and nice. Very professional. Great experience.

Ms Tiara was so helpful to a boss like me... love the experience an complements on her smile...

My experience at Public Storage was phenomenal. I needed space immediately because a big delivery came in that our office space would not accommodate. I called the Public Storage main number, reviewed the sizes and prices and set up an appointment for 10 minutes later. From the time I hit the door, the customer service of Roshuna was exceptional. Within 15-20 minutes, I saw the space, filled out the paperwork and secured the keys. An added bonus was the delivery could be made to Public Storage and I did not have to be there. Wonderful.

I went today and cristen was very helpful. Thank you very much.

Quick and Painless with Roshuna's help! Friendly and Efficient, I'd recommend this location to anyone looking for clean, hassle free storage!

Lashaka is awesome. This place took care off all of my need. The staff was super nice and helpful.

I would like to give praise and kudos to Roneasha Ortega, with her great customer service skills; she took time and patience to locate my keys to my storage. I had been asking previous staff members to help me locate my key. I had purchased another lock and key and had never received my keys... I had asked on several occasions for someone to look and each staff member did nothing. She took the time out to look into their file cabinet and there they were, my keys inside my file. Thank you again, very much, Ms. Roneasha Ortega for going above and beyond with your customer service. Public Storage should be honored to have "Ronesha Ortega" as their employee.

Lashaka customer service is always so amazing when I come to pay my mother bill, even though I be late she still shows me kindness and that is very much appreciated! Hands down to this young lady

Lashaka and her crew were very helpful and patient and friendly with getting me set up with my storage units. I really enjoyed the experience!

They put a fake “Bathroom Out of Order” sign up to keep customers from using their bathroom.

Very nice and great!

Tiara was amazing and very professional and I can’t wait to move into my new unit😊

Tiara was extremely helpful and made my visit a pleasure!! THANKS!

Roshuna was incredibly positive, funny, upbeat and professional. She put me in a good mood. If you need a positive vibe then before you go anywhere go hang out with her. Her smile is uber contagious. We'll see what the next few months brings. ☺

Lashaka was very informative, respectful, and friendly during my visit @ the Public Storage located on S. Main, you can tell that she knows what she’s doing, very experienced so to speak. I’ve never felt so comfortable spending my money so happily. She’s GREAT, very much a people person.

Roshona was so pleasant and helpful!

Lashaka is always so amazing when I come in everyday. She is always so patient with me and always willing to listen to me. I really do appreciate this young lady for everything. She is such an amazing woman/property manager.

I would like to say my experience at Public Storage was a very good experience the manager was very courteous and nice and caring I just want to say thank you Lusaka so very much for your support and your help

Diana was awesome today with my move in today!!!!

Lashaka was amazing today when I came to pay my mama storage bill... very sweet lady!!

We are paying for climate controlled unit and as you can see it isn't. Hasn't been working for 2 weeks. Check your unit if you are paying for climate controlled units. Given the run around by the staff about when it will be fixed. Trash was everywhere on the site as well. Total disappointment.

Lashaka and Roshunda were extremely helpful!! Smooth Transaction!

Cynthia by far was so nice. She worked quick bc i was paying movers. The staff also was so nice. Come here guys. Great experience.

Great experience! Diana was so sweet and pleasant and very helpful!!

I love how courteous they are Ms. Cheryl is the best. Very helpful and she made the experience one to remember. Thanks soo much Ms. Cheryl. And all the representatives at this location are great!! Thanks soo much for all your help.

Lashaka was amazing with my move in today!!! The way she broke all the supplies down for me was amazing I just know her commission is high lol ! Even though my movers had everything. Very sweet young lady! Loved her personality!!!

Great Location & Excellent Service

The manager was not nice

King gave us great service and was very helpful as we looked at numerous different units.

Service was great, thanks king.

King was very friendly and explained everything thoroughly👍🏽

Cheryl provided excellent customer service...friendly and very helpful!

Cheryl answered all my questions and made the rental process very easy and concise. The staff is friendly!

They have roaches!!!!! Everywhere! I asked before I got the unit if there were bugs and they acted as if they were unaware. My stuff was only in storage for a week and when I came to get it, there were roaches all over my stuff!!

King was very helpful, an attentive to my needs.

Ariel and Mr King were wonderful to work with. Helped me out when I really needed it. Nice and friendly.

Great experience with Shanelle she was a great help!

if you pay your monthly rent on time, the first day of the month. Then you move your things out on the second day of that same month, is any of the payment refunded to you?

I recently moved the contents of my home into storage and was assisted over a couple of days by King who gave me the best customer service I have every received there. He made sure I was satisfied with the unit and I had all of the materials I needed. He even tried to give me the best deal possible since I already had a smaller unit with them. I was impressed with King. He is really friendly and very helpful.

Thanks to Mr. King for providing us with his professional and excellent service!!!

Nice, courteous staff and knowledgeable

Despite arriving close to the deadline to meet with a new storage occupant, Shanelle was acomodating and pleasant. I was on a very tight "after work" schedule - that included meeting with my movers - and she reassured me that my storage needs would be met since most of my information was completed online prior to my arrival... And with her swift yet thorough service, they were! Thanks, again, to Shanelle!

Great service.

0 stars, if I could. Usually the phone is never answered. Even when someone is there. They pretty much just watch the phone ring, until they get the urge to answer. Don’t call right when they open, because you won’t get an answer until about two hours later. Terribly disorganized. Most of the employees have no clue about anything you could ask. They open at 930. I showed up at 10 to get some info on my unit and I see the employee, sitting in her car. She honks at me as I’m walking up. Honked her car horn at me, lol. The entrance is locked. She pulls up beside me and lets the window down and tells me, she’ll be “right back”. I said I don’t have time to wait for you. She drives off. This place is about as bad as it gets as far as customer service/professionalism, and reliability.

Quick easy service at store# 25529. Shanelle was great helping me finish my transaction, gave me a tour of the unit area and explained the details of service leaving me feeling confident in placing my belongings in there care. Clean Affordable and 1 Month Free.

Chandice was very friendly, helpful and thorough with my orientation of my unit. Good service!

Breshell provided great service.