Public Storage Self-Storage Units at 11810 Westheimer Road, Houston, TX

Prefect place to come and thank you so much Vicki for your help

I spoke with ms Vicky she was awesome and very helpful great service 🥇🥇🥇

Good job

Ms. Vikki was very helpful and went above and beyond. Thanks a lot! Big kudos!

Online service and customer service was deplorable. But the service rendered by Tina at the kiosk was professional, courteous, and pleasant. I recommend promotion and raise. Walter

Ms Vicky so helpful good to me. I couldn’t have done this today without her

This Public Storage has been most helpful when I needed to move things around town and store a vehicle for work. It's clean, affordable and the staff is upfront and fair.

The experience was great very professional Yolanda good

Mrs. Vicki just saved us! My mom is moving to houston from corpus and we needed a storage unit. PUBLIC Storage accidentally rented us an outside u it and there were a bunch of hoops to jump through to get transferred. Mrs. Vicki saw me struggling and basically walked me through the entire situation. We were up against the clock but thanks to her we will be getting everything g taken care of. Self service facility ? Great concept but I prefer a human being that cares as apposed to a kiosk. Could not have done it without her help

LaToya anda Daz are a great team. They have awesome customer Service.

Very Easy to move in. Ms Yolanda was great help during my whole experience. I would definitely recommend everyone to come down and receive this great customer service.

Great service made my move in experience easy

Great customer service from vicki

Miss Vicky is wonderful she made getting in to the unit very easy customer service was excellent

She helped out some much everyone else gave me the run around

Amazing service from Vicki. Great lady

Vickie was so helpful and amazing! Her customer service made my day considering I'm going through a stressful move!

Vicki is awesome! She is professional, kind, understanding and knowledgeable! Thank you so much for everything ❤️

I just got storage this week and Vickie has been absolutely amazing! Even though the location is primarily a self-service kiosk, she has really made herself available to help me with the process, when she has been onsite. She is knowledgeable and very personable. I did not feel like a customer, but more like an old friend that Vickie has known forever. Nowadays, it is hard to find people who want to help you, so Vickie renews my hope in mankind.

Great service from vicki

Great service from Vicki. She is the best

Vicki is the greatest

Vicki is the most amazing

Vicki is very kind and helpful

Vicki is great very helpful

Vicki was a great help and wonderful to work with

Muy buen servicio y gran ayuda de parte de los trabajadores

Perdí mi llave para poder entrar ami storage y el día lunes fui pague para que me den una nueva por que me urge sacar unas cosas y aún no me llaman la verdad que se pasan si uno hace las cosas es por que le urge a uno como voy a esperar dos semanas para que me den una llave no puede ser posible

Today I had the best move in day at public storage. With a big smile, Vicki was able to handle all of my questions. As she walked me to my unit, she gave me advise on where to park my truck and which door to go through. The unit was clean and ready for me.

Vicki is the best

Vicki was very helpful and patience funny and friendly

Vicky is the person to see when visiting this facility! You’ll have all your questions answered.

Vicki is the best

Service was great

Super easy and accessible, very convenient!

Vicki is a great help

Yolanda you were super nice and helpful..made the process easy

Vicki was lovely

Vicki was wonderful great service

Vicki was amazing great job

Never any carts

Vicki was a great help thank you

Great experience with vicki

Great service from vicki

Great service from vicki

Needed help and Vicki was great wonderful person

Needed a storage and had the pleasure of working with vicki. Highly recommend going to see her

Had a great experience with vicki

Vicki is a rockstar

Vicki took great care of us!!

Vicki is great

Vicki is one of a kind 10000 stars

Great service from vicki

Vicki is the best

Vicki is awesome

Great service from vicki

Vicki has amazing customer service. She is very kind and willing to help you any way she can

Vicki is the best

Great service from vicki

Vicki is great 20 stars

Vicky keep up the great work

Vicki is a great help and excellent customer service

Vicki is wonderful great service

Great service from vicki

Great service from vicki

Great experience with vicki

Great experience with vicki

Vicki was great

Great service from vicki I would highly recommend her

Vicky has been amazingly helpful and kind. She even used her lunch to help.

Great customer service from ms Vicki thanks a lot

Vicky was great and awesome

Ms Vicki was very patient and helpful with me

Ms.Vicki was extremely helpful and super nice. The process was really easy and smooth. Thanks again!

I received a call and ask me come to inspect my unit because something was happened. I come immediately and I found that the lock was broken. The worse is that the person in charge told me she has to do something and come back in 20 min. I don’t know what shall I do now. It is the worse services

Excellent customer service from vicki she is very kind and helpful

Best customer service I have had in a long time from Vicki. Great experience and would highly recommend. She was very helpful and knowledgeable

Vicki was very kind in my search for a storage unit highly recommend coming to see her

Very pleasant and helpful. Vicki was simply amazing, I had a problem and she went above and beyond to assist me. I really appreciate her efforts, awesome person.

Had a wonderful experience with Vicki. She is great

Ms. Vicky is the best ever, every time I move and need storage I always go to her. I never ever like dealing with anywhere else, I referred my mom and we’ve been working with her ever since with all my moving needs

My storage unit has been broken into not once but TWICE at this facility and my Limited Edition HARLEY DAVIDSON was STOLEN - I've spoken to both the property manager and Kevin Moreau, the district manager and nobody will let me see the security footage or turn it in to the police for the insurance claim. Did I mention nobody contacted me to tell me it was stolen, because the lock was STILL ON THE DOOR. The latch was broken, but my lock was placed back on - I believe this was an inside job, and Public Storage is making it impossible to prove otherwise as they won't give up the security footage. DO NOT TRUST THIS FACILITY WITH YOUR BELONGINGS!!!!!

Vicky was super friendly and helpful. Moving my stuff in was a breeze!

Had delightful experience with Ms.Vicki she's very good to work and she was very helpful when I needed assistance.

Vicky was amazimg! She's very knowledgeable of the storsge facilities. Thank you Vicky for your time and patience.

Vicky is very nice pleasant and helped me navigate the storage process with ease.

Shannon was very friendly great positive attitude, she even let me use a loaner lock for my 10x12 storage outside thanks Shannon for your professionalism.

Won't work with you on payment

Very friendly kind customer service oh yes s

Carol was very nice and helpful when getting my storage!!!

Carole is great, very helpful.

Carole great attitude & fast professional ! Thank you

Good customer service

Carol was amazing, very helpful in getting the unit size I needed.

They help you the weekday manager Carole is awesome and there was a weekend lady there she was so nice even though she had a migraine she was holding her head doing all she could!!!!

Carole was excellent! Great customer service very kind and professional. She show me the units and help me find the right size for what I need it.. Thank you Carole.

Superb service offered by Miss Carole! She did above and beyond to help when there was an issue for the customer.God bless her.

Surperb very helpful at a crunch amazing she knows her business

Carol was very informative, sweet, nice and I would recommend renting here.

Carole is fantastic!

Smooth process. Carole made it easy to understand all the directions and everything that I needed to access my storage. Highly recommend this location. Thank you Carole!!

Mrs Carole is Very helpful and informative and made the process quick and easy!

Carole was grest

5 STARS to Carole!! I needed help to get my storage unit open and Carole came to the rescue and she was fully committed to providing great Customer Care that she got it open! Thank you so much and I'm 100% satisfied to have chosen a safe and clean storage with great service.

Carole is most helpful and the costumer service was amazing. She explained everything throughly and made sure I found my storage properly.

Today I had a dilemma with my autopay but as soon as I arrived inside the Westheimer & Kirkwood location, Mr Paul greeted me and agreed to help. He was very nice, helpful & professional. He even showed me a new way to access my account. He handled my situation with a smile. Thanks Mr Paul!

Great customer service by Carole

Thanks!!! Carole for the 5 star experience... I appreciate it... Made my day...

Ms. Gladys was very helpful to me .vary knowledge about her job. She found me a great locations thanks for all the great help. She is a keeper.

Carole is the best! Very nice woman. Highly recommend this place

Just met they're manager and she is a very nice lady, and does her job well

We received 5-Star service from Mr. Paul today! He went above and beyond to make sure we were well-informed of our services at Public Storage. The facility is organized and well-maintained. We are very happy customers; Thank you so much!

Was take good care of

Carolina wsd ver nuce and helpfull ver confortable Witherspoon Carole and día the app for me

Ms.Carole at the leasing office was very helpful, and friendly, and very informative on helping us understand what we were signing up for, she made the very stressful process of moving, a pleasant experience, would highly recommend public storage.

carole was the best helped me get everyting i needed to move and tried to talk me into getting a stoage unit i told her i would come back and see her because shes all about her customers

Thanks for your help me Carole

Carole was very helpful

Carole is the property manager at this location. She is extremely professional and focused on maintaining customer satisfaction relative to the costs of the facility. I have more than one storage space w/ this company at different locations and feel that Carole represents how someone should manage a similar facility

Don’t go here! My entire unit was wiped out and completely gone by theft and they didn’t care at all. The people working there told me that 6 units around mine were broken into and completely emptied and they took NO responsibility. How do criminals have enough tome to completely empty 6 units without getting caught ??!! Because they don’t care. You put all your belongings at risk if you leave them at this location. The unit next to mine belonged to a woman who had stored her recently passed husbands things there and they were all gone. I had stored all my children’s childhood belongings and they were all gone!

I absolutely am very happy I chose this location. Convenient, Easy, Fast yet affordable. Let me also say Carole is the best part about this place very helpful and committed to providing excellent Customer Care and Assurance. I love her thanks!

Miss Carol is soooo helpful. The 1st day we spoke she gave me some helpful information to make my move extremely easy as well as helping change my move in date at the last minute. Will most definitely recommend this place with outstanding customer service and having answers to all my questions.

If you want to see what true customer service looks like, go see Ms. Carol. She is polite, knowledgeable, informed and ready to answer all of your questions. She is a true diamond!

Carole was very helpful she is amazing!!!!!!!

Carole is amazing always willing to help

Ms Carol is very nice and friendly with great customer service and support.

Very much happy with my services. Made me feel safe and happy of coming to this place . Carol was very professional and friendly too. Thanks you so much for make our visit fast and easy .

Carole is a wonderful, very helpful, person guaranteed to get the job done.

Is this a climate control

I needed to get my lock cut and Carol was very helpful in getting this accomplished quickly. I'm very happy with the service!

Ms. Carole is fantastic. I am a vendor plus a tenant, she is always top of her game and very friendly when I am on property.

Ms carol was fantastic!

My experience with Carole was stellar. She was very helpful and nice, she was professional and clear and concise for the workings as a new renter. Need more Caroles working for Public Storage.

Manager very nice and helpful

Business staff are friendly and responsive to maintenance requests, thank you Carole! :)

Ms Carol is the best. Her customer service skills is thru the roofs. Thank you for her.

Very nice people and friendly

hello. how much are your storage units.

Ophelia was very helpful and explained all the details for me

Trụkeysha Wonderful service. Best customer service ever

Very good storage very safety

Carole was extremely helpful though the request I had was at another location very kind and thoughtful assistant

Thanks you Carole, I loved your customer service Mi and My Wife, Great Location, Clean Property I Definitely Recommend 5 star Service for sure!!

Spoke with Ms.Carole she’s awesome friendly and helpful

Carole is amazing. My father has a unit at this location, and became incapacitated in late August. I went to put my POA on file, and the original rep was unfamiliar with the process, but told me I needed my POA and my father's drivers license number. I came back the next day, and Carole took care of everything with ease. Carole even helped remove a late payment fee, as my father was unable to make payment due to his health situation. This was immensely helpful, especially during this stressful time of dealing with family health issues. Thank you for all your help, Carole. You are awesome!

My experience was very plesant Carole was very nice in assisting me.

I went to get information about the rates and mrs.carol was sweet and did a good job on informing me and enough to convince me and get a storage with them. Highly recommend this location.

EXCEPTIONAL CUSTOMER SERVICE

Great experience the lady was very informative helpful and made my day very smooth I didn’t know exactly what I wanted and needed but that was not a problem 🙅🏾‍♂️. I was completely taken care of by the lady with the dreads . I’m grateful I came here

Great Management And Manger Trukeysha

Always have eveything I need

Carole is a great she made me very comfortable and also took care of me at the last minute of closing she had lots of patience with me and gave me the best storage advice and while taking care of me another customer came in who had to move today and she allowed them so that they can’t be charged she was very understanding and helpful my name Denishia Lewis she was the best !

Like always the customer service here goes way and above the norm! They really do care about their tenants. 🙂 A huge thank you to Ms. Carol and Natalie for always taking the time to listen and help! #MissKatMoonApproved

Excellent, friendly, professional help from Trukeysha! So helpful & kind. Much appreciated!

Really great service, very helpful, Carole is a great manager.

Carole is awesome 😎 Great customer service today! My move in went smoothly. Love the new eRental process

Ms Carole is a very nice,accommodating and loving person,she is so sweet

Carole was really patient and helpful with getting me a good deal that works with my budget. You should ask for her when you get there.

Grace so helpful :)

Trukeysha was very helpful and knowledgeable about the property gave us some helpful info about the storage and the area that we were in. I will always try to deal with her for all my storage needs

Perfect to have everything in it 👌

How long before you items are sold or put up for auction

The facility is fine. It's the business practices I have issues with. Don't know if it's all Public Storage facilities or just this one. When I went in to do my paperwork, I signed up for auto pay. They apparently did not set it up correctly and then hit me with a late fee. I had to argue with them but I finally got it back. Then after 6 months the rate went up 32%. If the rate I started with had been advertised as an introductory rate, I would have understood. But, it was not. So, I moved to a closer, much cheaper facility. Will not use Public Storage again.

Excellence service !!!

Whitney was very helpful and a true professional. And the location of the storage units is perfect for our organization.

Great company whether moving or storing public storage has always lived up to the standards they advertise

Wonderful customer service at this location! Made use of their services for over 18 months and they were always smiling and ready to help.

I have been a customer at this location over 5 years. Trying to finally clear out my unit last week , I could not finish and at the last minute Natalee was very helpful in my having a smooth transition from my large unit to a much smaller one at the last minute.

Natalee has been absolutely wonderful since fast one. She has made any obstacle diminish with ease. And I can't thank her enough.

Rent keeps going up and up with no improvements. Long time tenants should get a break

Whitney and Paul were amazing...friendly and professional. Best customer service ever!!!!

Whitney and Natalee are awesome very welcoming and very nice

Very disappointed in this Public Storge. Our unit was broken into and no one ever notified us. We believe they got in by removing the whole locking mechanism that our master lock was attached to and Public Storage tried to hide the theft by replacing components of the lock that was removed but it wasn't put back on correctly because it's almost virtually impossible to latch and unlatch the door now without my husband cutting his finger twice. When this was brought to the staff's attention, we were told the reason that the lock and the door no longer opens properly is because they were doing some work outside of the building our unit is in and it must've caused the building to shift.(Are you kidding me lady? Really)All they could tell us to do was file a claim, eventhough it was admitted that there were break ins in our buildinh and unfortunately because we can't show evidence of the actual master lock being cut off or holes in the door and/walls, the insurance will most likely be denying the claim we filed, so everything that was stolen from our unit will have to be replaced out of our pockets. Do yourself a favor and find another storage facility or please be sure to check on your items often, if you are currently storing items at this location.

Thanks Natalee for being a blessing

Ms Natalee Mason Provides the best customer service, she is very serious in making customers happy. She should be a manager bc of the extraudinary service she provided. Thank you for hiring a great employee!

Very helpfull thankyou Natalee😊

I’ve had a storage unit with public storage since March and it is now almost October and I can honestly say this is the best location to rent a storage unit from its always clean and Ms.Natalee was always helpful from the beginning and very friendly and honest with good advice on anything ! Thanks public storage for everything .

It has a tendency to flood

Natalee was the best and she really helped us out

Driveways a bit narrow but clean access.

Lashonda was great, I love her spirit and grace, I believe I choose the right place for me and my budget, thanks lashonda

It does occasionally flood

The property manager, Natalie, is the best. Knowledgeable, helpful and very pleasant. Goes above and beyond and always with a smile. Would highly recommend this location!

Bla

Awesome customer service!!! Natalee and Tyra we're super helpful assisting me with my concerns and questions!!! Would recommend this location to many others

Excellent customer service. Clean property. Easy check in. Natalee was very friendly and informative.

Top to bottom awesome

Natalee was very helpful. I had a great customer service experience. She is the best. Very friendly and patient.

The service has been great here since been here.

Looking for a space in the heat of Houston, and greeted by a beautiful smile on Jenise, who drove us in a covered golf cart. Great & friendly customer service!!

Natalee did an amazing job with getting me an unit!! Thank you for the amazing service!

Jenise was courteous and professional. Thank you! Satisfied with the property.

I have used Public Storage in the past and they have never disappointed. I called one location and they did not have the size unit I needed. The girl that answered Ellie was wonderful!!! She helped me find a location close to me with a climate control unit the size I wanted with the summer specials. This location is very clean, easy to find, easy to get around, and the staff is very courteous. They even have a cart to drive you around the property on a hot day. I love the summer specials these are prices that cannot be beat!! The only negative about this location is it does NOT have a dolly/trolly available for use by the people renting a unit. In the past most Public Storage has always had these on site. Jenise was AWESOME!!! She was so polite, courteous, knowledgeable and so very sweet. It was a very hot day and she kept checking on my mom to make sure she was ok. Jenise was the only one working the day I went to get my unit. Jenise handled it beautifully and took care of each customer in a timely manner. She was polite, friendly and considerate to each person waiting until each customer was taken care of. When you have such wonderful customer service no one was upset that they had to wait even a short time. I would highly recommend Public Storage to anyone.

Great customer service The new guy TAMAR WAS EXCELLENT fast service and was very helpful!!

This place is awesome. Easy in and easy out. Great experience!

I believe the young lady name was Natalee!! She was extremely helpful after a rough day moving, she turned my frown into a smile!! Thank you Natalee, amazing!!!

First off the representative Jenise was awesome very friendly and helpful. Also Ms Jenise was very understanding and the customer service skills were awesome as well . The location was very convenient and I would recommend this location any day.

They are extremely helpful. I needed assistance and they really did get the job done. Signing up to get the storage Natalee explained everything to me very well and made sure I did understand before signing and paying. If any one wants a storage come speak with the ladies Natalee, Tracia, and Jana!

Everyone there was so nice. Natalee was very informative and friendly. Helped my experience and made my day. Thanks guys!

The staff were very friendly and was such a big help for my moving process . Jenise always provided excellent customer service by having a great positive attitude with a big smile on her face . She is so awesome and helpful. I recommend anyone to storage their items at this location . Trust me you won't be disappointed .

I went in and was greeted with a smile by Mrs Natalie she help solve my problem and saved me some money way to go Mrs Natalie thank you so much

This property has been so great for me and thanks to all the employees have always been great when I come to pay. My unit is at Rogerdale but every property in this area have been amazing thank you.

I’ve had a storage unit at this location for 4 years. Natalie is Fabulously Fantastic! The customer service provided is perfect. After 4 years moved out of my unit, and everything was is the same condition I originally stored it in (except for expected and such). This is amazing to me since there have been a few floods and Hurricane Harvey. But my belongings were NOT negatively impacted by any of those events! 💯🙌🏾 That said, I highly recommend this location of Public Storage (Westheimer and Kirkwood) to everyone! Tell Natalie I said hello 🤗💯

Thank you Natalee for making such a hard process into a smooth transition. Great customer service!

This public storage is GREAT!! Natalee has awesome customer service skills, she’s very friendly, nice, and very informative. The property is very neat and organized. & the inside unit I received was very clean, no smell. Make sure you ask for Natalee, she’s great!!

Natalee is great

Natalee is the best! Great service here.

Best public storage thank you natalee wonderful person excellent customer service will definitely come back here for a storage and tell all my friends great job

Does public storage have boxes for sale?

Great service and very nice people. Would definitely recommend.

Went to check prices for boxes and received great service thanks Natalee!!!

Joseph and Carly es bueno

Very friendly workers. Facility is very clean and well maintained!

Friendly!!

Mr. Paul was great customer service person. Very polite.

Great location. Very nice people. My space was so cheap. Thank you

Thanks Natalee Awesome customer service

Great services! Natalee was awesome & very helpful!!

Prices are okay. It is clean. It would be better if they had 24 hour access. Also do not like the fact that you are forced to get insurance there in order to rent space. That's a minimum of $11 - 12:00 each month. Staff is friendly

Thanks Natalie for making my day a whole lot easier when I visited your public storage location....your the greatest 😊😊😊

Great location. Great service. Would love to work at public storage

thanks Natalie

Natalee was so helpful but most importantly she was PATIENT!!!

AWESOME CUSTOMER SERVICE! PERSONALITY OUTSTANDING! GREAT SERVICE! NATALEE MADE MY DAY! THANK YOU!

Good supplies

Came in to buy boxes at this locations but had NO IDEA what I needed! Joseph, showed me all the boxes I needed and got a good discount too. He seriously helped me out and even helped with the boxes to my car! Great service!

Thanks Natalee for great customer service

Well, What can I say.....all Smiles.....Getting the storage was a breeze....Thanks to my CS rep Natalie who was all smiles as well. The price was right, convenient and just what the doctor ordered....I couldn't have had a more pleasurable experience.

Best service ever, Natalie walked me through everything, now my English is not that good and she had a lot of patience with me and explain everything in a very nice way, made all the payments and now I'm good to go, I really recommend this place, top notch customer service... El mejor servicio de todos, Natalie me ayudo con todo, mi inglés jo es tan bueno y ella tuvo mucha paciencia conmigo y me explico todo de una forma muy chévere, ya hice todos los pagos, muy asequible y ahora ya todo está listo, recomiendo este lugar, tienen muy buen servicio al cliente

She took the pain away from my day!!!, I love the fact she was SUPER DUPER DUPER,,DUPER DUPER DU-PERRRRR PROFESSIONAL!

Natalie,the employee at the Westheimer 28123 store is a very helpful,professional employee.She has always been very helpful,whenever I have visited my storage space at this location. She has accommodated me with making payments,and provided courteous reminder about bill phone calls. She provides excellent customer service overall!!

Great customer service from Natalee.

Good customers service from Natalee.

Natalee was very courteous and efficient. I came to this location when it was close to closing time and worked really fast to make sure she could get my payment in so I could rent a unit and she did. She's an fantastic person under pressure! She did not turn me away GREAT JOB!!!!!!

Great staff. Natalee provided excellent support. Units are clean and safe.

I had a lovely experience there its was quick fast and the employee there knew exactly what i needed they were very well mannered and nice i would recommend anyone who looking for a storage to come here wonderful experience hands down

Cat and Nat have awesome customer service. Thanks for y'all help

I had a wonderful experience at public storage today . vary good customer Natalee think you so much

I thought Natalie was great, sweet young lady. If I knew people here in Texas and they needed storage I would send them to her. Thank you,

Natalee is Great !

Great location with a wonderful staff . Ms.Ikea Bristol was informative and all around awesome. Will be referring others and visiting again.

Carole And Her Partner At Athens Time Around 5Ish I Came To Rent Out A Space For My Stuff I Had To Store, And Let Me Tell You They Were Some Of The Kindest Sweetest People I’ve Ever Met In My Life.....They Don’t Know How Much They Helped And Made It Easy For Me, I Was Extremely Greatful To Be Blessed Enough To Meet Them Today....Thanks To Them I Got Everything I Needed Stored And In A Great Space Too! If I Plan To Continue Renting I Would Go Through Them Everytime! No Hassle No Trouble Just Great Business And Customer Made Me Feel Welcomed I Just Wanna Thank Them From The Bottom Of My Heart

Very pleased, thanks Natalie

Good place, secure, and exelent customer service and support, there is a guy with the name of Joseph very kind and ethical

Joseph did a fabulous job taking care of storage needs.

Hello Natlie is a very sharp and informative employee, she always gives you a call to let you know your bill is dew shortly and during the storm she kept you update. Great employee need more like her. Ty

My husband and I have had a storage unit at this location for over 5 years. We have an air conditioned unit in the very back. Because of rain we have had to move three times. Today we are in the midst of recovery from Hurricane Harvey. Our city and the people of our city are devastated. Yesterday was the first day that we were able to leave our home. I went to our storage unit expecting to to see our unit flooded even though we had learned to put all our belongings up on wooden blocks. Surprise !!!!!!!!! The entire back unit and every square inch was dry, without a drop of water !!!!!!!!!I was so thrilled. I found our manager Natalee and congratulated her on keeping her promise. She has been working diligently to get the back unit repaired properly for years. Finally she spoke out loud and long enough to where the job got done. The is an amazing feat given the shape of our city !!!!!!! No water !!!! Thank you Natalee. Thank you for taking care of us and our belongings. Sincerely, Stephanie and Robin Harrison Unit 775

Thank you Natalie, you were wonderful. Awesome customer service. You have a customer for ever. Thank-you again

All goods things, thanks Natalee

THANKS NATALIE GREAT CUSTOMER SERVICE

Natalee was very professional. I have dealt with her once before and she has continued to be stellar and.have a great attitude.

I think the staff at that office (Nathalee and Joaeph) are very friendly and attentive with the customers. thank you very much for your help. I can recomended it.

Omg Natalee was soooo professional and pleasant. Did everything in a timely manner. Was very versatile. Made the whole experience painless. She was AWESOME SAUCE.

Great sell on merchandise. Great customer service Natalee. Awesome !!!.She needs a raise!!! Never been to a Public Storage place that was clean and had great customer service !!!! I'll rate her customer service a 10!!

Natalie and staff went above and beyond for me. I had a horrible experience with the movers I had hired and Natalie was so kind and understanding and accomodating. I have used this Public Storage location once before in the past and had a good experience. This time an excellent experience because of the compassion and care Natalie extended to me not to mention the excellent service regarding my storage needs.

Great customer service

Ms. Natalee has great customer service. She assists me in everything I need. Thank you Natalee...

The Elizabeth lady was really helpful. Love the customer service.

Thanks Natalee !!!

Natalee was extremely helpful! She saved me a hassle by coordinating the unlocking of my previous storage unit and helping me transition to a new one. Great work!

I'm very impressed with the excellent customer service that Natalie (Property Manager) provided. She's very knowledgeable and takes time to actually put the customers 1st.

The staff is helpful and professional. They took care of everything for me. I was in a hurry and it seems I didn't lock the storage well so they placed a tag to lock it while I was trying to catch my plane for a trip. Came back and everything went smoothly. I'm happy I decided to go with them.

Just got an awesome unit thanks Natalee

Natalee is an amazing associate!!!!! She was able to find my account with ease from another location. She's very knowledgeable and friendly

Thanks Natalie

Natalee has great customer service very friendly and extremely helpful she even left lunch early to help me. I'm very pleased

Natalee is the best! Super professional and very helpful! I would recommend this location to anyone! Natalee will most certainly take care of your needs!

Natalee was totally awesome.... Service was impeccable.....

Ms.Latoya had great coustomer service and helped me find the price ranges I was looking for when I get a unit in August. I appreciate all the help and deffenetly will be coming back.

Went yesterday to get boxes for me move, thanks Natalie for all your help. Great location

Natalee is my go to when it comes to storage rentals.. She's a great force to reckon with! She gets the job done and I follow her to any location she's at!

Shai good customer service

The customer service is great until they mark your unit to have your property stolen and refuse to cooperate with the police investigation. There security is below acceptable and the actual cameras look like they are over 15 yrs old. Had a unit broken into and they can't even produce a viable reason on how someone got into secure property. Regional management refuses to call back regardless of how many times I reach out to her. If you arrive to your unit and you have a double lock and they claim it's a mistake immediately remove all your possession you would like to keep. The place is super shady with employees coming from other facilities. Don't be their next victim!

Natalee and Amber had great customer service thanks for all the help

I came by for information and was sold by the customer service and hospitality. The lady shai walked me thru everything without me having to ask a question. She was very sweet and knowledgeable. It was the easiest experience by far. Im happy to do business with shai.

Good

Booked a storage unit online for my furniture arriving as I'm from out of country. This was booked at a promotion rate. When I showed up I was unable to complete the booking as I did not have us identification. Fine. I confirmed with the associate at the desk that I could return with my girlfriend who has US identification and we would still receive the same deal. However when we returned this was not the case and we would have to book at the regular rate. Very disorganized and the people don't know what's going on. Better to go elsewhere and have decent service.

Natalee has great customer service and great customer rapport. She explained all policies and rules very good. She was very friendly towards me and my movers. Great Job. Keep up the good work!!!

Shai met with me. Was very kind and informative. Glad to do business at public storage.

My overall experience here was wonderful. I met with a lady named Shay and she was really nice and helpful; I am new to Houston and she made things a lot easier. She walked me through the process and told me everything i needed to know. The place seems well kept and staff is friendly. I would definitely recommend to others.

Great customer service. Thank you for all your help!!!!

Great experience nice and clean here staff is always full of energy

Excellent Customer service from Natalee today...very clean environment and efficient...I would recommend anyday

Best service ever, fast and effectively. Bri and Cornelius are professional and friendly. They walked me thru the process as easy as it gets. I will definitely recommend others to this location.

Cornelius was a fantastic guy to work with and very informative with a bubbly attitude! Brianna's was extremely helpful to get the best deal possible! They both did great!

Great customer Monica and Reggie were very helpful I was hurt looking for prices. I will be coming back to rent in a few months. This is the place too rent if anyone is looking. Great customer service

Monica and Chelsa are beautiful and very helpful.

Monica was amazing, i only stopped in to make a payment for an out of state unit and she was more the helpful i stopped in a few times before with the old manager and she was nothing like monica, im glad yall have gotten good people with great customer service

Overall good experience, move in was quick and easy. The complex seems very secure. Everything is climate controlled. A few things to know is to bring your own disc lock or they will tell you to go buy one or you can buy one there for 18 bucks (one time fee). I didn't check prices at other places because I had to move my stuff quick but I'm paying 90 a month for a 5x10, seems reasonable to me.

Monica has an awesome customer service!!

nice job Monica and Reggie keep up the good work.

came in to buy 5 large boxes and Monica let me know about the 10% discount if I were to buy 10 boxes. was very helpful will definitely come again

My very first experience using storage. Monica made the process easy and the unit was perfect for my belongings. Definitely would recommend.

I had a great experience at this location with Miss Monica helping me was very knowledgeable and friendly I will recommend this location to friends and family. I really enjoyed my visit

Great customer service, they had what I needed and for a great price, when we viewed the storage everything was nice and clean with the adequate space for my belonging. Thank You Very Much.

Monica was very helpful in answering my questions about the units available.

Went into public storage looking for prices on a storage unit monica was very helpful in assisting me n very knowledgeable even though I didn't rent today I will definitely be back in the future when I'm ready

Good customer service thanks Monica

My service was excellent!

Monica was amazing. Great customer service!

I had a pleasurable experience....went in to get info only and came out with a rental unit. The girls (Monica & Tamekia) were very helpful and gave me all the information I needed. They gave me prices and measurements and also the different types of units they had. I was very pleased and satisfied...Great help...

Monica and jekehsia were very Awesome!!!5 STARS

AWESOME! !!!!!!

Customer service was great. Monica and tamika did a great job with helping me on what size unit i needed will come back n send friends.

The service at Public Storage was exceptional! Monica was very helpful and informative of the many options that were available to me, to Accomadate my specific need.

I loved it Jekeshia did a rwally good job at helping me with what I needed .. she has very great customer service skills in became very helpful

Awesome experience!!!! Best Public storage location in Houston! ;) Monica was so helpful & very knowledgable! Great place!

monica was a great help with mak

I came in to get supplies and the service here was AMAZING! I would come here any day.

Monica was great love her

Qouya is nice, polite clever and she's very smart. Awesome person. ((:

This storage area is so neat and clean, and Quoya made the entire rental process easy and stress-free. I was in and out much faster than anticipated and was treated respectfully and courteously. She even let me borrow a chair from behind the desk when I told her I'd been on my feet all day! I would definitely recommend this location to anyone needing a storage unit.

The manager of this property goes by the name Qouya folks, this young and pretty lady is so outstanding when it comes to handling her job. I am so impressed with her professionalism, She's very polite and soft spoken, she knows her way around her job and will get U very impressed. When it comes to customer service, I think she's one of the very best I've ever come across.

The location manager Quoya is exceptionally helpful. I'm frequently in and out visiting my unit for work, and she is always there to make sure I have what I need. It is extremely refreshing to deal with someone who takes pride in what they do for a living. I've also been able to get reasonable rent pricing with online reservation deals.

A++++ Definitely a pleasure dealing with Ms.Laqouya(property manager) She was very detail-oriented with the specifications of each unit and made my experience an outstanding process from start to finish!! Customer service was exceptional.Asset to the company ..vibrant , enthusiastic, knowledgeable.Etc. Thanks

Public storage has turned in to a nitemare for me...I wish I never picked public storage..I came to the public storage thinking I need lots of space..the lady that helped me was great with her customer service..but the information I received was not all given to me correctly..At first my cc was ran on a date I did not agree to ...23 days before they was suppose to run my card...now its been a 2 day nitemare being at this location I informed front counter customer service employees that I need a smaller storage I gave away a lot of Iteams so I need a smaller storage...she said I had 24 hours to move my I teams out...I told her I was tired from work that day is it OK can I move my I teams the next day..she said yes...I made a phone call letting them know I was coming to make sure there lock is off the new storage so I can move my stuff in..I was told OK..but when I arrived they put there lock on my storage the wrong one...day 1... today I called and talked to them all day while at work ..I was assured it will be fixed..I called again at 4:30 p.m asking the lady over the phone to make sure its done so I don't waste my time and gas..she said yes... she will make sure. I get off work at 5:00 p.m I arrive to the storage at 5:40 p.m and nothing was done and there lock was still on my storage. .no one did nothing all day... they answer the phone and different people kept lieing to me ..now its 2 days they wasted my time.. now I have to call off work to make they do there job right...I have valuable at storage place were the employees don't respect me enough to tell me the truth... I'm looking for a different storage... I will never go back ...this a true nightmare at this location

I had a great experience Tasia was great and had excellent customer service.

Had a great customer service experience at this location. The employee made my day. Her name is Qouya! Thanks a lot.

The manager qouya is sooooooo nice and so helpful. She made the experience easy fast. more people like her are needed in the work force

I always come in to buy boxes, and I honestly must say I will pass any and all public storages up just to come to this one. She's very professional, always has what I need and she always shows great salesmanship. Thumbs up to Qouya!!!

Public storage really helped us to save our storages. They're polite and very efficient in their job. Great work Quoya property manager

Tam, the property manager, was more than helpful on my very first visit. She was polite, professional, and answered every question with ease. The property was well lit and clean. It made me very comfortable to store my things at this Public Storage property. They've recently gotten a new property manager, who called to follow up on my move in, and was also very polite. I highly recommend this Public Storage property.