Public Storage Self-Storage Units at 621 FM 1960 Rd E, Houston, TX

I just wanted to take a moment to send a huge compliment to the Propery Manager at the public storage location on 621 FM 1960. She is the epitome of Customer Service. She went over and beyond to make sure I had the correct storage and that I had the one that was that best suitable for my needs. Not only did Mrs. Tawana take care of that burr the Manager at the other location messed up and somehow messed up my reservation leaving me with no storage and I had to move out on 9/15/2023. Tawana called several locations to ensure I had a storage and that I either get that intital Move In Special. There is no words to really express my gratitude towards her. She would not let me off the phone until she found me a location and help me set up my account and reserve it. If that’s not Customer Service , I don’t know what is. I’m definately going to make sure her manager know . These are the type of recognitions that goes too often unnoticed and unrecognized.

Jennifer was really nice and sweet. She took really good care of use. Highly recommend this location.

Twanna was a big help!! Thank you!

Tawana was such a great help ! She went above and beyond to take care of me!! Thank you so much Tawana!

Great customer service!!

Ms. Tawana is the one of the most helpful and professional sales rep that I have encountered in months! She made this experience painless! Come here for all of your storage needs!

Tuwana was super helpful and very detailed about everything for my service today!

Mrs. Jennifer was awesome and very helpful. Thank you for the great customer service. It’s time for her a raise or a higher position.

Tawana did a great job

Markeisha was the very helper me with everything. She was the best very good customer service.

Jenn Is really nice and very helpful

Tawana was a big help! Great customer service!

Hey… I came in on a short notice.. and the Public Storage Agent Tawana was a WONDERFUL HELP… OMG my move out date sudden was tomorrow and she helped me with the BEST DEAL!!! She is a LIFESAVER.. if you need a storage by a knowledgeable agent. Get with her.. I would give her 10 STARS 😉

Very easy to get storage. Representative very polite and positive.

I paid for a temperature controlled unit and they moved me into a unit knowing the AC is out and I'll be in there for at least 4 days (Friday -Monday) without AC and I'm leaving for out of town. I have instruments and the Houston humidity will ruin them. Not to mention it was a huge hassle to get the right code of the door even to get in since their automated line told me the wrong code. WASTE OF MONEY, WASTE OF TIME. I will sue for breech of contract.

Markeisha was very sweet and helpful!!

Mareisha : good customer service👍🏽 Very helpful

markeisha s

Markeisha S. She was so sweet and patient I appreciate her assistance today ❤

Tawana took care of us quickly, and even offered to look for another location that offered the $1 first month deal. We thought this location offered it, but there was none available. We decided to stay because of the distance from our home. She was very thorough and nice. Thank you!

Markeisha S Exelen services!! Good reservations!!

MARKEISHA S. Is totally a pleasure to have met her Markeisha's customer service it above and beyond, and with such a beautiful personality I am very happy to meet her. As an employee with Public Storage, I know she is a plus to your company. Thank you for having her here at my time. Mrs. A phillip-Deleon

Good morning, this is to inform you of one of your representative, Ms. Markeisha S. She is very professional in what she does. I have spoken to her on the phone several times, it was a pleasure. Now I have met her in person, markeisha is truly a pleasure. She listens and understand. I believe with such welcome smile she deserves a pay increase. Thank you Markeisha for your delightful customer service.

Markeisha S helped us take care of a long-standing issue with our storage.

Markeisha S has great customer service

Markeisha s. Customer service is great.

This process was so easy and fast. Thank you Markeisha S. so much.

This is Phillip Maldonado wanted to comment on the good service I got at the Public Storage. Tawana and Jada are awesome!! Great customer service ! Thank ladies for your help!

Tawana has the best customer service that I have received in a long time! She was very knowledgeable and helpful! She went over and beyond to make sure my issue was solved promptly and effectively. I’m thankful for the experience and assistance!

S/O to Ms.Tawanna she is the epitome of the perfect customer service representative! Amazing personality & 100% dedicated to her job! Upon move in I was misinformed about several thing( it was the ladys last day)but she did her best to rectify my situations & im very much apprective ! Thank Yu Ms.Tawanna for all that you are SIMPLY FREAKING AWESOME !

Excellent service property is clean as its ever been

Ms.Tawanna was amazing she was a fast and efficient. I had a pleasant experience here at this public storage…

Markeisha gave me good service

Markeisha W. is a awesome/professional…she took time to call and remind me about the balance on my bill 👍🏽🙏🏽🥰 🎊 🎉 and she encouraged me to download the Public Storage App which helped me save time and money

Markeisha S. Great customer service! She is very professional and knowledgeable. More places of business needs employees like her.

Thank you public storage (marKeisha) the customer service was awesome she answered every question we had very polite and knowledgeable. Thank you for taking the time with us we really appreciate you so much

Markeisha is the best hands down

I really want to give a huge thanks for the help I received today at public storage with Ms.Markeisha great customer service she was very helpful friendly nice and just made my overall experience a 10 plus on today again thank you for your help Markeisha it was very much appreciated and needed today.

Markeisha simien customer service is amazing. I appreciate her

Tawana is Great

Tawana was a really great help will recommend this storage to family and friends

Markeisha s. Great service

I dont like to leave negative reviews but my storage got broken into. They took both of my computers. There is not enough camera on the premises. There is two doors in my storage they only gave me the keys to one door. this is unprofessional

Tawana was a big help She is Awesome..

I had reserved my storage online and immediately went to take care of business. I cane in and said who I was and Tawana had my information up and ready to go. She was so pleasant and helpful I really appreciate her customer service. Thanks for making my visit pleasant and peaceful.

Too expensive

Great location!! I love Mr. Jesse & Ms. Fefe!!!

Had no issues, went in and out easily. Exchanged for a bigger storage with Brittany she was of great help! Thanks!

Brittany was awesome and very helpful - we are new to the area and she gave us a lot of information about the area- she cancelled our other storage and moved us to this location - very helpful and professional- thank you

The storage was clean and I felt my things was very secure and I would use public storage again.

Brittany

Brittany was really nice. Very knowledgeable.

Brittany us an awesome rep. She was very nice and helpful.

Brittany was excellent with setting up the account and patiently waited for me to arrive!

I had an amazing experience with manager kim! She is very professional and helpful. I definitely look forward to seeing her again at the property Thanks again kim i was considering canceling my contract but, you changed that keep up the good work !!!

Came here earlier today to look for a pretty big unit. I was told that the size I need wasn’t at this location, but the nice and very helpful girl in the office, Jada, pointed me in the direction of one that would suit my needs at a different location.

Imari is really helpful and nice. She makes the reservation process really easy. I believe she a wonderful employee.

Jada was excellent founding me a location very easy great at her job. Great Customerservice

Imari been great very respectful

Wonderful experience. The gentleman in the office really went above and beyond with helping me.

The unit has been in good condition. The place was clean. Light works perfectly as the security system to go inside. No concerns for the moment

Ms.fefe and Jada was very helpful with my friend problem. These ladies was very nice and up most professional with their work. Very kind and friendly. I friend is really blessed that these beautiful ladies help her with her problem and fix it with no problem. I would suggest anyone to come to these ladies on 1960.

Everytime I go to this public storage. I couldn't ask for better customer service. And they answer I my questions.

Breana was such a sweet heart and very kind and stay smiling at all times was very professional and helped me the best way she could with all the questions I had thank you so much

Breana was so helpful 😃

I buy storage lockers at auction. Breana was so helpful, when I won my auction locker there, she was so friendly that when I needed a storage locker of my own I knew the best place to go because of her helpfulness. I passed 5 other storage facilities to rent mine from her. Public Storage needs to give her a raise. Absolutley amazing customer service. Thank you Breana.

We recently rented one of these storage units and Breana was so wonderful, kind and helpful. She truly made the whole process easy and understandable. Our unit was clean and we couldn't be happier. Sensational employee and fantastic facility.

Breana is the best ever. She was more than awesome in assisting with units.

Super convenient and amazing customer service!

Breana was the best she has the skills 😁

Breana has the best customer service

Breana is the best !!!!!

Breanna was such a wonderful person she took care of me explained everything that I needed to know. I will recommend this place to everyone. Thanks

Breana has the best customer service skills!!!!!!!!!!!!!! Thank you so much for all your help your we’re amazing

Great customer service Breana

Very rude, unprofessional, property manager leaves early, watching us move our belongings, changed the gate code fir no reason, we paid in full. Property manager is horrible and leaves before closing time.

Came by looking for a storage and the property manager Breana was very nice and knowledgeable about the storage. Great customer service overall!!!

Ms. Breana customer service skills is AMAZING! She was so sweet and respectful and patient. I was so undecided of what size I needed to store my items and she knew right away what size at a reasonable price. She walked me through the process and sign me up with the mobile app which is so convenient. The property was SUPER CLEAN I mean SUPER Clean!!!!!!!!!!!! You can tell this facility is kept up on a daily and by the looks of the reviews this facility has GREAT customer service and I’m glad I was able to endure that on my move In. Thank you so much for making me feel like a valued customer where I’m spending my money it is hard to come by pleasant establishments now days. Keep up the great customer service skills if your looking for a storage facility this is the place to come to

Great customer service

Ms. BREANA WAS VERY NICE THANK YOU

Nicole was very helpful on getting me into my new storage unit I appreciate them so much !!

Breana is so Amazing thank you so much for your Great customer service 😊

Breana was very nice and helpful!! I appreciate her help and highly recommend!!

Very nice person thanks for your service

Perfect service . I as a first time customer understood everything the relief manager Dee assisted me with . A great place with positive attitude, I would recommend customers who are looking for storage to come to this location . 😁

Nicole was so helpful and very nice.

Great customer service

Thank you Breana for your amazing customer service today!! Guys if you need to get a storage Unit. Go see Breana she will take great care of you.

Great customer service Breana ;)

I was helping a friend out in Unit 5063 and Miss D was very helpful on every Question we had to ask her, she's an awesome manager. Miss D if you can see this, thank you very much.

After visiting several storage offices in the area, I was referred to this location. From the moment I walked into the office, Ms. Breanna was very professional, knowledgable and patient. She provided one of the best customer service experiences I have had since moving to Houston Dec. 2016.🤗👍

Great customer service the property is very clean.

the manager Breana, was very diligent about her job and very helpful in getting me the unit i needed. truly recommend this storage facility.

Great Job!! Customer Service is wonderful. BREANA IS AWESOME!

The staff is nice enough. Public Storage can only be used for short term storage. They have raised my rates insane high (from $100, to $250). The rates are now so high, it is cheaper to pay someone to relocate the content. Their accountant is not as bright as they think! Priced themselves right out of the market.

Excellent customer service. I was satisfied with Ms. Breana's assisting me all of my questions and concerns. She has been a big help during my hard times and very patient. I wish I could give this store 10 stars for the customer satisfaction.

The young woman Was very polite and helpful.

Breana was very helpful and professional she informed about a lot . I will be returning back to this location .

In almost 2 years of using this facility, I enjoyed feeling safe going into and departing the grounds. Overall, the staff kept the facility and grounds clean. The staff were very friendly, helpful and professional any time I had a question. I also appreciated the monthly discount that was applied to the bill because of Covid-19. If I ever needed to use their services, I would because you get what you pay for, so cheaper is not always better for a peace of mind.

Breanna is always working hard to assist others when needed. Very nice place to keep my things safe.

Very polite, clean, responsible and professional.

It’s an good storage I will advise anyone to do business here.... Breana has the best customer service no doubt

Breana was very nice! Very clean property!

wow, talk about a great first impression! it was my first time encountering Breana while stopping in to pay my bill (not my usual unit location) and she immediately hit me with all the "pleases" and "thank yous" and "yes sirs" and "no sirs" to make me feel like a valued customer! it didn't matter that she was unfamiliar with me, she was an utmost professional and treated me in a manner that is so lacking in today's service industries. in fact, she even listened to a grievance and was instrumental in helping resolve it. what a gem! thanks again, Breana, keep up the excellent work! Public Storage, take notice - all the best!

Breana was very helpful and friendly! Thank you

Breana has always treated me with respect and returned my calls promptly. This is a clean facility. When I go there, I can tell the staff makes sure it is safe and keeps track of who is there. I feel like they make sure there are no unwanted guests. Thank you for the awesome customer service!

Tabatha was great !!!!

Great experience

She very polite and informative and FeFe went beyond to help me and give me the best .She was a sweetie thank you.God bless you..A real life angel

Tabatha was very helpful to me and my grandmother. Great customer service and she was so down to earth!!!!!!

Very nice and helpful

Fefe has THE best customer service this side of the Mississippi. Hands down!

Great & speedy customer service

Lady in the office was very very helpful and had lots of patience with me. Great customer service

Tabatha was great and she help me get all settle in to my unit and her customer services was great. She does her job very well and should get bonus or raise for being so wonderful to me today ... Thanks again to public storage and Tabatha ! Mary S.

Thank you Fefe for your help with my storage.i drove all the way from Cali to Texas, and she helped with all facets of the process , I felt reassured and happy she was there to help. Thanks again

Thanks FeFe and Public Storage For All The Much Needed Assistant. God Bless You All and Thanks Again 🙏

Tabatha and fefe done a great job.

Fefe has wonderful customer service. Thanks again

Tabatha and FeFe made it and easy experience for a first time renter. Units are clean and they are super helpful Thank you ladies

Tabatha was cool she helped me the whole way through.

Miss Tabitha very awesome young lady I really enjoyed our service I have time and she's 100

Tabatha was outstanding

Thanks for your services

Fefe and Ms.Tabatha are the best you need it they got you help me even find a new place I will always come back to this location.

Fefe and Tabitha were very helpful with helpful with helping choose the right unit for us. Thank yall so much, can't sing enough praises!!

Tabatha attended to me very well. Her customer service was everything !!!! Thank you Tabitha

They are wonderful people and very helpful

Awesome experience!

This public storage is the best. MS. Fefe was a very nice customer service rep..took care of me very professional.got me in and out with no problem. I would refer anyone to this location.

Just rented a storage unit from Fefe and she was very informative and thorough. Made my rental experience pleasant. Thanx so much FeFe

The units are clean and the staff was very courteous and professional..

Ms.Fefe was very helpful

Awesome customer service! Fefe is amazing.

Great Experience

Deannyka was GREAT!!! she was efficient and fast!!!

This place is outstanding!!! Very professional and the area is secure! Fefe and Chad are amazing!!!

Fefe was very nice and informational

Customer Service was awesome

Fefe has been of great help. We came right at opening and she didnt seem frustrated that she had to stop what she was doing to help us and a few other customers. I appreciate her help. This has been a stressful morning for me. Smiles go a long way

CSR Mrs. Cook wonderful

Great customer service, easy process!!!

Ms Terri was a joy to do business with, very informative and patiently answered all my questions!!!

Very helpful and friendly

FeFe is OUTSTANDING. !!! I highly recommend this place

Very helpful customer service and a smile

Miss Terri was great customer Service gave me what I needed fast friendly,so if you’re looking for storage to rent I suggest this place And believe me I rented a lot of storage around this area this one is the best one.........

Really got the service I needed and at the right price

Lucy was awesome with the service. Provided everything I needed to know and was quick and easy.

Public Storage is the best. Good management good employees

Terri was great. Very knowledgeable and friendly. Made our experience amazing.

Thank you to Mrs Terri! This was a last minute decision for us and she made it work with ease!

Ms Fefe did a wonderful job

My first time renting a storage Ms Fefe made everything easy for my first experience renting a storage

Very good customer service very well appearance and good information provided to me

Terri was very friendly! 😁

Excellent customer service!!! Fefe and Terri took great care of me and handled all of my questions and concerns in a professional manner. If you need a place to store your things come see them!

After visiting several storage(s) and surprised that the prices were somewhat high, I passed by Public Storage and thought I'd stop by and found that their rates were better than the others. Coupled with the better rates, I was pleased of the kindness and services rendered by Ms. FeFe... She went over everything in detail and I was glad to receive the 1month discount. I'd gladly recommend Public Storage to those seeking. Thanks Kindly, Lee Powell

Mrs. Terri is the bomb she gives the best customer service and she make you feel at home honest lady!!! AH44

automatic one star for this popping up while driving

great customer service

Thank you for miss terri services she was a big help. Thank u great service

Quick and honest service. Rose and Terri were a big help. So sweet.!

Great customer service from Mrs.Terri very helpful with the process

Ms. FeFe is very helpful, patient, & kind. Great experience. Thank you.

I came to this property the lady Mrs Terri was so nice and knew all important facts on my storage. This by far was the best experience I had ever at a storage. I’m very satisfied with my decision I made picking the right place

Awesome service!!

Miss Terry customer is awesome and very friendly and explains everything to the T and if I have to put anything else in storage ill truly come here do to her

Ms Terri is helpful and professional! Great experience would recommend!

PS has a great deal going on which we were happy to take advantage of. FeFe was a great host many smiles very informative and gracious. PS wouldn't be so great without employees like her. Thanks for a wonderful experience FeFe

Temp control rooms at a descent price

Very friendly and fast service!

Ms. Terry is the best she makes sure her customers get the most for their money. I really appreciate all the help she gave me.

Customer Service Rep Fefe @ this location provided me with excellent customer service with her patience and knowledge in answering my questions...she deserves a raise.

Terri has great customer service. Great attitude and very friendly.

Staff very polite and helpful( Mrs. Terri). Helped us make the right decision concerning our storage needs. Unit was very clean. Will recommend this location to friends and family.

Very professional and helpful.

Muy buena atención

Cherlene was so awesome! Just want to adopt her. Very kind and loving!

Thank you!

Man I walked in kinda lost on what i need and wanted and this lady Charlene was super helpful and very knowledgeable. Helped me get exactly what I needed

Had a bit of an issue with my unit, but Charlene had the best customer service. She updated me every step of the way and reassured me the situation would be handled.

Great experience thank to Ms Terri, she was very helpful, insightful and very willing to help in any way she could. She made a difficult experience an easier one

Clean and well kept facility... I can tell the managers are doing their job. Got a 10x20 unit and because of the great customer service I will keep the unit. Terri is very helpful and she cares about her duties... plus she smiles and laugh with you. Which is a biggie for me

I thank Mrs Terri for her excellent customer service she was of great help THANK YOU

Terri Was Great and very professional.! I highly recommend anyone to come here.!!

Great manager, very customer oriented and friendly.

Appreciated Terri's patience & kind help

Stopped by and Ms. Terri was especially helpful. Got the info I needed, seen unit and signed lease. Very accessible location. 45 and hardy toll road are about 1 light away. Very satisfied.

Terri is awesome!

I just wanted to say that Ms. Terri is like the long lost Auntie you never had!! She was so helpful, so nice and as REAL as they come!! My brother had the same experience with her a few months prior and she was the same way with him. I do recommend going here and ask for her she will take care of you like you are her own!! Thank you Ms. Terri I couldn't let one more day go by without giving you a shout out!!!

Mrs.Terri was very professional and knowledgeable I highly recommend this location

Just got my unit, Terri and Traci provided a great customer service. I really appreciate it!

Great service

Mrs.Terri is great for this location.She was very helpful and full of laughter.Mri.Terri u rock..

Excellent customer service Mrs Terri...

Terri was amazing and very helpful. Great customer service and down to earth!!! Loved it!!

Great customer service, Terri is a very nice lady, and takes pride in her job to make her customers feel right at home!

She is so nice and a blessing to have. Ms.Terri gives me joy when I comes to pay my bill.

Ms. Terry was great came in looking for a storage and she gave me the best customer service I have ever had. Thank you Ms. Terry for the help you provided for me and my family.

Terri was very helpful and professional. The storage units are clean.

Ms Terry is such a professional person. She knows her job, makes you feel welcomed and has a great sense of humor. She is very helpful and doesn’t hesitate to answer any questions. She is a great asset to your company.

Terri was GREAT. She took her time and went through everything with me and made sure i understood what i was paying for. She had a great attitude and treated me like a customer should be treated. Thank you Terri you were awesome.

Very Nice And Professional

Just got a storage here and Ms. Terry was awesome, great service, prompt and handle the process quickly. Very professional, lovely lady and I would recommend her to anyone that is in need of a storage unit without the hassle and headache. Thank you Ms. Terry.

This location is very convenient. Iecia was very informative from a to z. She was able to help me with any questions or concerns I had. I recommend this location. Excellent customer service from Iecia

Rude staff. Called my phone with a horrible attitude saying we was on property after hrs. And didn't apologize. NO.! Time went back an hour dear. We were well within time frame.....soooo come again.

Iecia she was great to day i love her service today

you guys r great

Update: Today I received an excellent Customer Service experience and I had to share my review. Thank you Katie Public Storage Regional Manager for my follow up and Excellent Customer Service. We do matter as a customer.

From day one Ms. Terry has been very helpful. She helped select the right space and she called me to alert me that I forgot to pick up the proper lock for my storage unit. Just the other day I could not get the lock to work for my storage unit and Ms.Terry came to help me she went a step and beyond and she told me she was going to make sure it got fixed. Thanks Ms.Terry.

Staff was super friendly at imperial valley location. I would definitely recommend others to come here.

Terry was very helpful

Tracy & Terry Sevice was very pleasent. Going through rough time these eomen made my day a little easier Thank you!

My move in went really well Alexis and her manager Mrs.terri was very nice and hospitable

Phernell is very nice, helpful and kind!! I’ve had a great experience any time he was there! He works hard and is tentative to the customers I’ve seen him deal with! I-am happy i chose this location because he is there, and for that i highly recommend this location! Keep up the good work friend!!

Terri was real friendly and nice as a good place to store your stuff

The services is good deal and straight to the point. Nothing to worry of; a good decision. Ps Terri is very helpful

Terry is absolutely amazing. Fun , welcoming and an example of professionalism. Thank you Terry so much!

Well taken care of good customer service

Super good customer service, TERRI MCDADE made sure that I was completely happy with Public Storage. She deserves a raise!!

Terry offered us so much help. This was our first time renting a storage & she made our experience wonderful! A+ for customer service!

Tracy is absolutely awesome I've had alot of life tragedies happened and she was able to accommodate my every need and stayed in communication with me the entire time and she's a gem to your company!!!!!!!

I went here yesterday to make a payment and these ladies made my day. I was having a bad day but they gave me a smile and a laugh

I needed a storage unit ASAP but it was Sunday afternoon with little options to choose from since everyone else is closed on Sunday's. Luckily I was able to get a unit here and I'm so glad that Miss Tracie was working to help assist with a unit rental. Very nice lady! I recommend this location because of the price and how convenient the location is off 45. Definitely will be using this location if I need a storage unit in the future!

Beautiful Personality, Great Customer Services, very helpful.

Tracy was very helpful and nice! Great customer service.

Mrs Terry and Mrs Tracy Are Gods Angels amazing Ppl love the Public storage 💕

Fantastic customer service! This was my first time renting a storage unit and the entire process was quick and easy. Upon arrival Tracy and Terri facilitated the entire process and answered all my questions, would definitely recommend this location to others.

Tracy was very very pleasant. She was able to assist me with all details of my visit. Let’s keep her employed!!!

The ladies that work at this facility are on their game. They call to keep me notified of my due payments. It's convenient and the free first month is grand.

This is my first time purchasing a storage unit and on top of that I was a little early for my reservation time to see the unit in person but Tracy was beyond helpful for my accommodations and I thank you for having a nice soul like her work for the company; it really was a smooth experience and I thank her for that.

Ms Tracy was extremely knowledgeable, informative, open, and funny. She made the renting process very easy. I have confidence in her as a manager and would recommend this property.

These ladies are amazing

How much money is it?

Tracy..Thank you for working with at a moment's notice. Leandra was also so very helpful. Exceptional service, kind and courteous employees definitely an asset for Public Storage. Thank you !!

Visit was very pleasant. Service was great. In and out. Loved the experience.

This a great place to rent I came yesterday before close to rent a space with my wife and Leandra was great help with this moving process.

The team at this location is so 😎 .. I always come here to make a payment for my mom.. I gave this location 5 🌟

Leandra has great customer services skills

Ms. Leandra was very kind, knowledgeable, and fast. The site is clean and it also has a welcoming environment.

this storage place is clean and easy to find...

This place was amazing ! The workers are super helpful and sweet! I have no issues at this location

Ms Leandra was very helpful and friendly.She was very informative and fast.

great customer service, very helpful explained everything very clearly. She had a lot of patience with me.

This is the best place to go for storage needs and supplies the property mgr. Leandra is great and always smile and ready to help.....

I wrote a very negative review on here for this location about a year ago. I had some complaints, and was pleasantly surprised that they were taken care of pretty quickly AFTER I had written a negative review. Well, here I am again. I am a long term responsible renter of a storage unit, who pays their rent ahead of time, and for the last 10 months, I have mentioned to the office each month when I paid my rent that my roll up door does not work properly and that it needs to be repaired. The door has progressively gotten worse, and worse, and has become so difficult to get up and down, these last 4 months, that I have been reluctant to even go to the unit. The problem is, that I am a business owner, and I need access to my unit on a regular basis. Right now, my living room is full of items that I need to put into storage, and I need to get other items out of storage. The last time I went to the unit, I had to literally crawl under the door to get into the unit, and then the door almost didn't come down so that I could lock my unit. I called the office, but as usual no one answered the phone as they were either at lunch, or out on the property somewhere. I finally spoke with someone in the office who told me the unit was on a "list" to be repaired. I have also called the District Manager for 3 days, and left a message, but have gotten no response. Besides owning a business, I also care for my husband, who is a Cancer patient. To add insult to injury, I just received a notice in my email that my unit rent is going up. So they want me to pay more money for a unit that I cannot even access. ($120 for an outside non climate controlled 10 x 10 unit) To say that I am extremely upset is an understatement!!!!!

LEANDRA IS GREAT SHE HELPED ME FIND THE PERFECT STORAGE FOR MY NEEDS.. THIS IS THE GO TO LOCATION..

Excellent service, Sharon is very professional

Leandra gave me a 5 🌟 on yesterday and all i did was stop by to get pricing!!!!!

I had a blast. Like she helped us a lot. She has a friendly personality and made sure we understood what we needed. I love public storage.

Enus explained everything in great detail

The managers Shelia and Enus are awesome..very welcoming and helpful..I've been here almost a year and have never had an issue..I would definitely come back..

I always enjoy coming into this location to pay my bill and to talk to Enus,she is so polite and informative.I know and understand that I can go to any public storage and make my payment but I choose to come here so that I can have a pep talk with her just because,I will definitely recommend this location for a very pleasant experience

My experience with Enus was exceptional,she has customer service expertise that's above and beyond,she make sure I'm aware of my payments and she's very nice and professional.I will recommend this location to my friends and family because she's very trustworthy

Enus is very helpful with all my concerns..... Was very kind and pleasent and always greeted my with a smile. She Extended her hand to help find me a storage that I could afford. This is my second time around renting from public storage. If I could give more stars I would. Also she is very informative.

The Five star rating is purely a reflection of the customer service I received from Sheila. Friendly, helpful, and a great sense of humor, make Sheila the only bright spot in Public Storage. I'd advise anyone to avoid Public Storage in general if at all possible. It's quite possibly one of the rudest, disloyal, screw-over companies in existence. But, if you do need to use the company and are looking for a location in Houston, use this location, since Sheila will do her best to make the experience as painless as possible. Sheila, thank you for your great personality and assistance...your efforts are much appreciated!

Shelia was OUTSTANDING!!! Wry thorough yet quick and professional. Extremely confident and knowledgeable about products and safety. Good job!! Thank you so much Sheila!

Enus is very friendly. Clean and safe storage.

Ms Enus is a very nice lady,she's the reason I love to go to the location to buy moving supplies. I'll be letting my family and friends know that she's the one to go see for the best price

I originally met Shelia at this location and she got me set up in the woodlands. Very professional very nice. I will ask for her every time

Enus,the manager is the best person. She's awesome! !!! recommend this place to anyone!

Enus is very nice and very helpful she is always happy and very customer friendly, she goes out of her way to make sure that the customer is satisfied and that everything is OK. Dj

Good customer service,friendly atmosphere, clean facility,I visited to buy moving supplies,what a pleasant experience

I got to say i believe her name is Enus really gave me a better deal then the place i went before.

Great service from Shelia and Enus!

Where do I start Being so frustrated in my personal life having to move and put half of my belonging in storage I was skeptical I met Enus she was so AMAZING to me not only did I get a great storage but just in that little time I spoke to her she made me feel like nothing could stop me that I was doing the right move for my family felt more like talking to a friend I had for years than a lady who works for public storage Enus is so uplifting she helped me with every little detail I needed reassured me that my belonging would be safe I would have to say Enus is one amazing employee for you guys So Enus if u ever get around to reading reviews I hope you see this one Cause I appreciate everything you said n done for me If anybody needs help with the moving process putting belonging in storage Enus is the lady to talk too so friendly very genuine just a happy person to talk to!!!

Shelia and Enus are great employees. They are very professional and helped me with my bill. I will be using this location from now on. We need more people like them in office

I have a unit at the location on North freeway but I always go pay my bill at the location where Enus works because I like to talk to her,she is a loving,kind hearted person and that's why I like going in to pay my bill with no problem,as long as she works for public storage I will send me friends and family to rent or buy supplies from her,thank you Enus for being so kind

Enus and Crystal were a great help today especially seeing that I got into a storage in 10 mins. They were very friendly and informative I would recommend anyone to this location.

Haleigh help me get checked in and was very pleasant. Would recommend a unit to a friend!

Haleigh and thelma showed me great service and very friendly

I had a great experience. Although they didn't have what I was looking for, Jessica found another property that was available.

Thanks for the great service from Haleigh and Thelma!!!

To whom it may concern, I have been a customer at this location for a couple of years now and let me say Shelia and Enus are two of the most welcoming people I have ever had the experience of dealing with. Im kind of older and let me tell you they always have time and patience for me. Rather its helping get my door locked or helping me with my payments and reminding me to make my payments on time. They always have a happy personality and they make sure I'm in a good mood when I leave. You know good people when you cross them and those two ladies are great people. Thank you, I will always rent with this public storage because of those two.

Enus has outstanding customer service skills. Which is probably the reason she is the "BOSS"! She's patient ,helpful, keeps a level head when customers are not so considerate. But can be firm when necessary. I experienced an issue with my unit the other day and Enus got right on the case and that really alleviated a lot of stress for me. I really appreciate her for that. She makes sure the grounds are KEPT clean & litter free. I would recommend this location to anyone considering this property for their storage needs. Enus YOU ROCK !!!

Shelia and Enus are a great pair when it comes to renting a space. They made my bad mood go away and got me in a great mood and a great space. I have dealt with alot of people in customer service but I have never met anybody more dedicated than these ladies. Thank you for the great service

Que and Babette were polite and professional. I will refer people to this location

Rented a space today with Enus and Shelia and the customer service was perfect. Love these ladies.

I have been storing my things here for some time now and the service is always great. Shelia is a awesome person who knows about the storage business. I strongly recommend this property.

This is my second time coming to this store and the level of professionalism is the same. Enus and Shelia are both nice and are there to help.

I rented storage at public storage with two nice ladies,Enus and Shelia.They were very nice and knowledgeable thanks ladies I will recommend this location to all my friends and family

I had the pleasure of meeting Ms. Shelia today and this lady is as nice as her looks. Very knowledgeable of the business and a beautiful sense of humor. Actually made me feel better coming out than I did coming in. Thank you Ms.Shelia

I went to this storage earlier and the customer service was so nice to me with helping me find the best storage plan..... thank u very much Shelia for your assistance

Very good customer service Sheila!

The experience at this location was awsome. I have been to so many storage locations and this one has been the best. I give special thanks to Ms.Enus she is so professional and explain everything to my understanding. There need to be more great customer service like this everywhere. Thanks Ms.Enus I will truly recommend this location to anyone.

I rented before from Enus she has the best personality when dealing with customers. Enus is very professional she takes her time to make sure the customer understand what their agreeing to. Enus explains the pricing and what is included. If you ever need to rent a storage I strongly recommend this public storage because Enus will take care of you.

Mrs.enus and Mrs.Shelia was very nice knowledgeable and also polite they knew what they was talking about also showing me around the unit

I rented a unit at public storage and Ms Enus was awesome. I highly recommend this location for all the great customer service.

I want to public storage and was greeted by Enus it was the most fabulous experience I've had in a long time.

Great Experience Enus was the best, helping with all my questions. ..Would go no other place...

I rented a storage with Ms Enus and she was on point very nice and courteous.she's my reason to come in and pay my bill on time.Thx Ms Enus

I went into public storage to get some packing supplies and was greeted by Enus,she was very knowledgeable with the merchandise, i was pleased with my purchase

Enus helped me rent out a unit. She was very informative and polite and professional. She really helped me chose what was best for me. Excellent customer service and quick and easy process. Thank you Ms. Enus

I had a very pleasant and speedy experience with Haleigh! The location is easily accessible from the highway, well-kept, and the hours are perfect (the $1 special was a TRUE joy to receive as well)!

I went to public storage & their customer service was excellent.

The service was great compliments to management the facility is very clean well worth it....

I rented a unit at public storage and Ms Enus was awesome. Very friendly and knows how to treat her customers. I think she deserves a raise.

I went to public storage on imperial valley and 1960 to make a payment for my uncle's storage unit and was greeted by Enus,she's a very nice and kind spirit lady that makes you feel welcome with very good customer service expertise,normally I would go to a different location to pay the bill but after meeting this nice lady I will start making the payments at this location,I would like to thank her for being so kind and to let public storage know that they need to have more employees like her at their locations

Enus and kierstin are great!! So helpful and kind 😄😄

Enus gave great service

Diane did an awesome job

Great service!

I rented a unit from Ms Enus and I would like you to know that's she's a very kind sweet and knowledgeable person that helped me get the right size unit so I was able to save some money.I will recommend this property to people that I know so that they can get a professional experience like I had.public storage has a winner on their team

Great

What an awesome experience!!!! I had a rough day going to different storage places, but I had the best experience here Enus made sure the process was smooth some of the best customer service I have had in a long time. She was so nice and made sure i got what i needed, absolutely professional, friendly, and understanding I plan to send friends and make sure they ask for Enus!!!!!!!!

Tarsha was a really good helper excellent.

I visited this afternoon, and was attended by Ms. Enus. I would like to commend her for her superior customer service. She is very sweet, informative and multi tasking. A different experience. I would recommend it to everyone. thank you

I would like to thank Enus for a great customer service experience she rented the unit and was very knowledgeable about her property thanks for being so polite I will recommend public storage to all my friends and family

anastacia and keyna were so great they werr very helpful and fast

anastacia and jessica were super feiendly and extra helpful awesome customer service and the process was easy and quick

these two young ladies shelia and Anna were very professional and knowledgeable of the storing business

Shelia and Anna really helped me todas i love my storage

Sheila and Kenya two beautiful sisters with knowledge of what they are doing

Shelia showed me what renting a storage is about

This young lady by the name of Sheila was very helpful to me. Sad to say I was very rude with her because of somebody else mistake but I thought the same person always work ay the store but anyways, she stayed calm didn't get rude back and got my issue solved. Even got me to laugh, she is a true happy spirit and when I asked what I could do to right my wrong she didn't ask for an apology just a review. Thank you Sheila

Jasmine and keyna was amazing they were a big help they came out and helped move our things in the uhaul truck if i come back i will ask for one of them great customer service

Jasmine and keyna was amazing, and serviced quickly with great service.

Jasmine was the most awesome an amazing person. She helped with everything that I needed to know an understand. I recommend everyone to go thru her.

I went to the storage and was met with great customer service by this young lady with my same name. This young lady name Shelia helped me open my storage door and even though she was on lunch. I felt kind of silly because all I had to do is slide the little lock thing over. She was truly a blessing

Jerin was so personable! She was able to help me find the right size unit and take care of the paperwork in record time.

Dreka was great she moved me in quickly and she was very professional!!

Dreka was great i just moved in!!!

Shelia and Dreka gave great customer service when I rented a unit today !

Dreka was great the customer service with her is awesome!!!

Dreka. Was great she moved me in for the right price

Dreka the manager was very helpful.

Dreka was awesome with helping us shes a great employee :-)

Dreka delivered FIVE STAR customer service. Thank you!!!

Dreka was a great customer service representative over the phone and in person. She made my public storage move-in a great experience.

Dreka service is awesome...moved in today

Dreka was very helpful I loved her personality

Dreka was amazing, very nice and kind and helpful, I just move in, and I like it so far, I definitely recommend

Dreka was very helpful and patient. She showed me a few different spaces and helped me make a decision on how much space I needed.

Dreka was great!! She was very friendly and knowledgeable of her storages. I would recommend this location to EVERYONE!!

Ms. Dreka was so nice with me, she gave me a really great service showing me the storage rooms and providing to me the best prices!! I really recomend these storage rooms

The ladies were really nice and helpful. Explained everything and made sure I was good to go. Their smiling faces and personality is what's needed. You never know why someone need a storage. Could be cause they lost there hm, in the middle of divorce. Or just plan and simple need to store some items. But whatever it is you need good customer service that these ladies provided. Thank you Jaren and Nicole

I been with public storage 5 yrs. They are doing a awesome job they are always pleasant with customer service keep up the good work!

I had so many questions and dreka was so helpful and nice and the company is benefitting your company keep her...

Good customer service..:)

I came in today Looking for a unit and although I didn't rent one,fredreka took the time out to show me all the available ones she was very nice and had great patience, ill be back soon!

I selected the wrong unit size on line and Dreka was really patient in helping me get the right unit and she saved me money! First day awesome thus far.

I was worried I might need a storage for about a month until my next apartment was ready. So I went into Public Storage and met the most POLITE lady ever named FREDREKA!!!! She helped me figure out just how much room I needed for all my things and showed me a few units that was very nice and clean. I was very confident in leaving my possessions in her care. I ended up not needing the storage; but I was overwhelmed with her customer care that if ever I need a storage I'm going right to her NO MATTER MY LOCATION!!! THANK YOU FREDREKA FOR MAKING ME FEEL SO WARM AND WELCOME!!!!!

HELLO SIR / MADMA Courtney here is an awesome !!!! She help me so much. She returned my call like she said!!! Ir don't get any awesome than fhat.... Courtney has great customer care skills... Very polite always has an smile in her voice and face.. Thanks Customer at this location since 2008 til present!!!! Ms. Simpson

Service was great DREKA was very helpful

Kendra is a great property manage, the property is clean, and she will help you with your storage needs

Dreka was very helpful and has a great sense of humor

I went in looking for a storage for my friend and Fredreka helped me with getting the right unit at a very great price..The property was clean unlike the other storages we visited today....I would recommend this property any day..Thanks;) You Rock Fredreka! !!

Just got an awesome storage unit from Dreka and Gladys. They were both fast and efficient and very nice!!!! Great service ladies!!!!

I had awesome experience. Dreka was too kind and had a great sense of humor

Fredreka was great and very friendly

I HAVE NEVER BEEN AND SPOKE TO A MOST PROFESSIONAL PLACE LIKE THIS LOCATION JERIN WAS SO HELPFUL TO MY NEEDS UNLIKE OTHER PLACES IVE BEEN AND CALLED THAT DAY I NEEDED A STORAGE THANKS TO JERIN I FOUND ONE. THIS WORLD NEEDS TO HAVE MORE PROFESSIONAL PEOPLE LIKE HERSELF THANK YOU JERIN!!!!

I LOVE THIS LOCATION BEEN TO MANY LOCATIONS LOOKING FOR A STORAGE AND JERIN LOCATED ONE FOR ME AT THE PERFECT TIME, SHE IS THE MOST PROFESSIONAL , HAPPY SPIRITED PERSON THAT LOVES TO HELP PEOPLE , NEVER BEEN TO A PLACE THAT HELPS OUT THEIR CUSTOMERS LIKE THIS LOCATION. I AM WELL SATISFIED

This location is wonderful. Jerin, she's always helpful and very informative. I do not have a unit at this location but, with Public Storage you can make your payments at any of their locations. Every time I go there she is very polite and eager to assist with my questions and payment needs. I wish the other location was more pleasant and help as Jerin. I highly recommend this location for all the great customer service.