Public Storage Self-Storage Units at 4800 Village Pkwy, Highland Village, TX

Very professional! Very helpful!!

Efficient and professional service! Recommended

Pam was very knowledgeable! She also had amazing customer service skills!

Great service

Hello wanted to take out the time to review my experience ..Awesome staff,great facilty especially one particularly facility and one super star stand out . She goes by the name Pam excellent customer service very patience, any issue I have xyz Problem Solve . Her nickname should be Problem Solver . Thank You!

Pam was very pleasant, helpful and knowledgeable - big help.

Ms. Pam was An Excellent Representative of Customer Service. The Storage Facility is Very Clean and Has A Large Number of Carts to Use and For Average Storage Users You Know This Is A Must!!!! The storage is located in a central area not too far from Corinth, Texas. If You Are Looking for a Storage Unit with Quality Customer Service Go See Ms. Pam and Tell Her I Sent You!!! 🦄😇🦋🕊️

Pam was the best!! She answered all of my questions (trust me I had a lot as a new person to storage) She needs a raise! Highly recommend

Un excelente servicio, Pam es muy atenta y especial me ayudó en todo. Gracias

Wonderful property and incredible customer service! By Pam!!!

Great experience for temporary storage.

Marianne was so helpful and kind to help me transfer to a larger unit. It was so easy! Love doing business here!

Worst bill pay customer service. Condescending, offers no help with the issues, keeping saying yes, yes to cut me off, and hang up on me. As if she knows there is no consequence since there is no recording or way to trace back to her. We are renting two units for over three years, we will be taking our business to Extra Space Storage. Edit: Just to be clear. The actual storage property is fine. Clean and friendly.

Great service. And I had the nicest laid help me with setting everything up.

Marianne is terrific and very helpful. We rented thevunit

Marianne

We needed to find a large temperature controlled storage unit to temporarily hold my Mom's household furnishings when she moved down from the northeast. I was thoroughly impressed with the ease of renting a unit from Public Storage using their web site, and the high-tech access via their mobile app. (No need to remember entry codes when using the app!) Electronic communication and billing were always right. The facility was always well maintained and the staff a joy to interact with. For those who may be new to using this facility, some things that I didn't know, is that the interior secured door uses a timer to activate the magnetic door holder to keep the door open when you're making a large number of trips during the loading/unloading process. And there's a little switch on the inside of the exterior sliding door to keep them open as well. Again, very innovative to provide a secured facility while providing the flexibility needed to keep the doors open during the moving process. Definitely recommend this location and will certainly look to them for my storage needs in the future.

Nice place, my only complaint is getting their insurance off. My home owners covers storage, I keep sending in the documents and they never reply.

Appreciate this place and like how clean they keep the property. I wish they could keep the carts they have but they keep getting stolen.

Marianne was fabulous!! Lovely lady

Heather is an amazing person to help people, she provides an amazing customer service to me today find the storage I need. She is very patient and provides me with all the information and advises that i need. Highly appreciated 🙏🏼😊

Booked my storage unit online and it was SO easy. When it came time to move in, the process was one of the easiest processes I’ve ever had. Would highly recommend!

The ladies at the front desk were super helpful, easy process.

Great service

Pam is very good at working with clients. She is very experienced and helpful plus great personality. She served me well as a client. The storage area was impeccable.

Pam and Pam were terrific, communicative and professional!!

Great family feel

It was excellent. They need a raise

Maiiananne

Marianne was the absolute best and made the process of getting our unit super easy!

Bery friendly service and very helpful

Pam was a great help, she was very respectful, very nice, and patient. Overall 5/5

Super clean, super friendly, super helpful and Pam is super awesome!!

Great service!

Got a great deal on our second unit. Pam was wonderful.

Terrible management. I was charged for 2 extra months and trying to get reimbursed for this was a nightmare. Move in process was easy, move out process not so much. Won't be using this storage unit company or referring anyone to them in the future.

Very clean and well managed.

Pam is great!! She was very helpful and very knowledgeable. Wonderful service

This is 1 of the cleanest storage places ever.

Ms. Pam was great, very nice and helped me out. Great service 👍🏾

Always nice and helpful stuff Pam is the best

Price increases every quarter.

Pam was excellent to work, very professional and answered all questions. The location very convenient and very clean!

SCAM!!! My monthly rate has gone from $150 to $290 a MONTH! They will continue to increase your monthly rate and tell you it’s due to “current market rate” which is a complete lie. The “current market rate” for the same unit can be seen online which is $143 a month (reg $179) which I am paying $290 a month which has doubled since I've been there! Instead of lowering our rate to the current “market rate” our rate constantly increases. Additionally we were asked to log on and give them a 5 star review while getting our keys and signing our agreement right then and there. No joke. So don’t expect the rate you’re quoted to stay the same for long because it will constantly go up. There are plenty of other storage companies in the area and I would not recommend this place.

They absolutely do not care about their customers at all are aren’t afraid to give you fees and charge to for a whole new month if you decide to leave! Do not come here! They will take money from you with no hesitation!

Paid 300 per month for a space. They took away carts and open on an erratic schedule. Also they have employees or relatives of employees living onsite. So gross.

Pam, Cindy and Kent will go the extra mile to ensure your experience is a great one - started with a smaller unit and have transferred to a larger one - beyond the staff, the facilities are kept in like new condition - the technology on the app works well too for account management and secure access :)

Pam was absolutely amazing and so sweet! Helped give me a tour of the grounds to make sure I got the right sized unit and answered every question I threw her way! Security is amazing, not to mention everything is clean and brightly lit to see clearly! So glad I made this choice!

The folks at this location are always very helpful. Pam in particular is always very friendly and helps with whatever I need.

Thank you to Cindy at Highland Village Public Storage. My storage needs changed before I even moved in, and she worked magic to transfer me quickly with no additional charges! I highly recommend Cindy and this storage location!

Pam was really helpful. Great facility. Very clean

I came in to get some boxes and Pam was a huge help! She knew what size boxes and how many i needed for my move and she even suggested one of her units for what I may need to store and took me to look at it. Thank you Pam for all of your help and I will be back!!!

Pam was awesome! thanks for such great service 🥰

I was impressed with the service

Frustrated by a bad experience today...planned to move out over the weekend and went through the trouble of renting a truck, coordinating moving help, etc - showed up and the elevator was broken. We weren't notified at all beforehand, and as a result the day turned out to be a waste of money and time, not just for me but other customers who were there moving in/out too. Elevator breakdowns happen, that's totally understandable and not the issue...what is upsetting is 1) They failed to notify anyone properly (there was only a paper out-of-order sign posted on the elevator - but that wouldn't stop anyone from still renting a truck and everything before arriving to then see the sign), and 2) We asked politely if they could reimburse any portion of our wasted expenses since they failed to notify before we arrived with the truck; they flat out refused, and the employee there simply said "Corporate doesnt do that." Not just the truck, but I'll have to pay extra for more rent time I don't need, since I won't be free to come back for a bit. Asked if any reimbursement for the forced extra rent was possible, but again: "that's not our policy." 3) Asked if it was possible to try to use their (locked) stairwell to at least get a few smaller items out; the employee said no, they don't let anyone use the stairs because of insurance liability. Why have stairs then? All in all, in just under an hour we learned the company has frustrating and seemingly less-than-ethical policies. As a separate frustration from today, they've also raised my rent price 3 times randomly in just the last year without any explanations.

Marianne was very helpful.

Marianne was awesome with her customer service! Nice location also

Nice & clean

Awful experience, don't do it. These people overcharged me and won't give funds back. They blow you off the (ironically) the "We Care" number. Promises promises. Haven't been made whole. Once I was in and settled, they doubled my rate. Their rate is not contacted so it varies. Upward that is. No one to listen to any complaints. No one "cares". There are a lot of storage facilities. This one is a freakin nightmare.

Great place and great customer service!

Marianne was helpful, although, she had quite a hard time hearing in the office space. It was quite loud from all of the echo in the room. I tried to add an additional space to my existing account, but, it was going to cost me more as an existing customer rather than a new customer. So much for loyalty with public storage. That is extremely disappointing. Also, they are having issues with carts being stolen. The result is now, you must sign out a cart in the office, walk it through, then check it back in. Absurd!!! Basically, this now means you have no after hours access to a cart. Not a happy customer, feeling hijacked with “insurance” and $200 month bill.

Marianne provided great, friendly service.

I work in customer service. This company is the absolute worst run company I've ever encountered. I should have have heeded all the negative comments before renting here. I'm with a non-profit entity that moved into one of Public Storage's unit for $244/mo. in September of 2021. In December, 3 months later, Public Storage tried to raise their price to $310/month. $800 more per year! I went into their office for an explanation 3 times and the manager was never there. All three times I was told the manager, Sandy, would call me back. The poor customer service agents behind the desks are trained to never give out Sandy's email address OR phone number. Basically they're there to take whatever a disgruntled customer dishes out. I'm surprised they don't quit. Sandy should be ashamed of herself leaving them out to dry like that. Anyway, I never received a phone call. SO, I called their company 800 customer service number and got the phone number to the Regional Manager, Jessica Moore. Again, I left 3 messages with her. Not a word. Do yourself a HUGE favor. Use Yellow Door Storage just a few minutes west of this Highland Village site. Same size unit $90 cheaper a month at $220. AND they are AWESOME to deal with. Happy days!

John was great!He helped us with setting up our account and downloading the app.

Ms. Marianne has excellent customer service she made the rental fast and easy.

John, Abby, and Sandy were great and super helpful. All our questions were answered. (:

Abby, John and Sandy were so helpful and friendly! Highly recommend storing here!

Exelente

Mariane was very helpful with the app and helping me

Abby gave me 10 star service they gave great service and were very accommodating would recommend to everyone!!!!

Abby was great and Marianne was also great Sandy helped me download the app. I actually asked if they were hiring it’s a fun place to store.

Sandy and Abby were helpful will store here again for sure great facility and people

The team Sandy and Abby was amazing gave me great customer service and great pricing!! I appreciate these ladies so much. Will always store here! Recommend to anyone that needs storage needs.

New girl Abby and Sandy her helper were awesome! Great place to rent!

Abby was fantastic. Staff at this location are very helpful and patient!

Marie Make a great job, thank you so much

They had good customer service. Security was tight, requiring code entry for everything.

Marianne was AWESOME! So helpful and knowledgeable. This facility feels very safe and has great service!!!!

Excellent service. Thank you Talon!

Talon was very helpful even with it being his 3rd day he will do great !!!! Thanks to Sandy for helping too !!! Got the PS app downloaded as well

Sandy and Maryann were very helpful and welcoming. Perfect size storage for the stuff I need.

Marianne did a great job getting my second unit !!!

Why write on my password card that the gate opens at 6AM if I can’t get into my unit before the office opens?? Went after 8 this morning and the door to the units is locked. That combined with the rent that’s double what it was when I joined is reason to reconsider my choice here

The way late payments are handles really stinks buttttttt. Cindy the new manager made it's so much better she is kind and personable! I really hope public storage keeps her at our location because I did not like the last manager because she had serious attitude and wasn't not a pleasure to deal with sadly. For now I can say Cindy has saved public storage a customer!

Marianne is incredible and helped us immensely in the onboarding process. Very thorough and efficient great customer service.

The facility is very clean and odorless. Contactless check worked well. I was very pleased. Marianne in front office is very polite.

Marianne was great.

I was greeted by Marianne upon entering the office area. Every detail was explained before I confirmed the contract. She was thorough in each aspect of the rental. My experience was very pleasant. Thank you, Marianne!!

10 Stars service for Marianne! Very helpful and smiling behind her mask.

Marianne was wonderful to work with!!

Great experience! Service was better than expected and there was never a concern with security. Property is always clean and in good condition.

Marianne helped me out and made the process so much easier

Marianne was amazing to work with and very helpful. It was a great experience using their storage facility… I recommend it to anyone! 🙂

Marianne was awesome very helpful and kind

Great online pricing and Seamless Checkin with Marianne!

Jasmine was wonderful! She was informative, kind, and very patient.

Very.busy

Facility is always clean and Marianne in the office is great. Very friendly and helpful answering questions. Very happy with the service and overall experience.

Great Service, thx Marianne!

No complaints, super friendly staff! 100% recommend!

It was a great storage facility to leave my stuff in there! Will surely use it again, thank you!!!

Cynthia was really nice to my wife and myself she's an asset to Public Storage

Cynthia, had amazing customer service ! She walked me straight to the whole process, definitely recommend.

I got a rate on the phone speaking to a representative, I am now ready to check out and they told me a purchased a lock that I can't use anywhere else but at a public storage, and they said i agreed to it. I have never rented a storage unit that didn't need a lock of myown, I had complimented them to my wife when I check in thinking they were going above and beyond, however, they were just padding the bill...very dishonest!!😡😡 More proof of my position, the lock purchase was throw on after the fact! To the manager, no need to comment on this review as you said all that you needed to say.

5 Stars

Marianne was of excellent sevice!! Thank you Marianne!

The employee that helped me was very nice and helpful. I will definitely recommend your facility.

Marianne was super helpful in moving out! This place was clean and consistent the full time I was here!

Marianne provided excellent customer service, enjoyed working with her.

Mary Anne was more than helpful. Great customer service

Cynthia made the process of renting a space so easy!

Terrible price increase with less than a month notice. $1200/yr for a 5x10….

Rented a storage unit at this place beginning of 2019. Since then rent was increased by more than 50%. Latest rent increase in June more than 30%. Price gauging par excellence. Plus they laugh customers literally in their face by calling them valued customers. They do not care about their customers. I do not recommend Public Storage at all. Would give them 0 stars, if possible

Cynthia was awesome, sweet and helpful making my unit transfer smooth and manageable.

This place is a joke.

The staff is always wonderful! The facility is clean and indoor temps always pleasant! A++ Rating for me!!

Very easy to get in and out. Secure and easy to terminate when you’re done!!

Great Service! Super Nice! Defiantly recommend 😊

I stay in Denton and I drive 15 minutes because the prices are great.

The facilities are always clean and well maintained. Your gate entry code must be entered in the elevator, and it will only stop at the floor where you have a storage unit, so this is excellent security (along with 24-hour video surveillance). The staff is friendly, efficient, and helpful.

Great service, lots of storage unit sizes to choose from

Marianne was great to work with!

Great place and great customer service! Easy to set up. Was here for 3 1/2 years. Climate controlled.

Marianne was great! Great prices!

Great service and beyond

Worst storage facility in the Metroplex!! Do not use this storage!

Doraa was great!

Nice and secure. Climate controlled. You have to punch in your code to open the gate, open the door to the building, and go to your floor which keeps people from roaming floors they don't belong on, which is nice. Starting the rental from the advertised price, isn't the 'real' price, there are always little extras that they charge. Leaving the rental was painless and they were accommodating. 3 stars based on the fact that they will continue to raise the rates on you, while giving new customers lower rates on the same units. Every 6 months like clockwork, rate increases $20. So, my recommendation is to just use the 'join' rates then move out to another storage when they start to bump the rates. With countless storage companies in the area there is no shortage of rentals.

Horrible. Raised prices in the midst of a pandemic, then charged us for a full month even though we wanted to move out on the 3rd day of the month, then sent us a vacate receipt so they could rent our space out to someone else. Terrible, unethical business practices.

I called the 800 number to reserve two storage units (10x10 and 10x20). The agent told me I would receive the first month promotional rate for both units ($1 for the first month on 10x10 and half off for the first month for the 10x20). Once I got to the Highland Village TX Public Storage to pay for my units, I was then told that I can only receive one promotion per household. That restriction is fine but is not what I was told when I initially set up my reservation. I feel as though I was intentionally deceived just to get my business. Very disappointing.

The lady behind the counter was rude had our work a little harder

Very clean and in a good location. Friendly staff. But if you got a good deal, enjoy it while it lasts because they always hike up the rent. After 6 months you will be paying a different price.

The process was easy and fast i was shown the grounds and the security here is impressive. Eileen was super helpful and kind. Her professionalism was what nade me feel like I choose the right storage facilities.

Great location. Very neat and clean. Courteous staff.

Johnny was the BEST ! He was VERY patient with me and answered ALL of my questions and helped me understand everything I didn’t understand .. thank you SO much Johnny . If you EVER need help ask for Johnny ..

Great service by Marianne!

Marianne was great help to my sister and I! Lovely people and service!

Great service and easy set up. Would definitely recommend this place.

Marianne was so helpful. I had no idea what I was doing and she made the process so easy and simple. I highly recommend her. Thank you so much:)

Great place, clean well priced. Our sales person Olivia was awesome!

My salesperson, Olivia, was great and very knowledgeable. She answered all of my questions and was very helpful. It seemed like she had been doing this a long time. I wouldn't have known I was her first sale if she hadn't told me. This is also a nice, clean facility to rent from. I would definitely recommend it.

Cynthia and Olivia were awesome and helped us get what we needed for cheap! Great place to rent a unit!

Amazing service, friendly employees 10/10 would recommend:D

Great service and amazing staff!

Very pleased with the staff at this location. The units are clean and easy to access. 👍👍

This place is really great and has good prices!👍

Great service and easy access

Wonderful Experience! Cynthia is amazing.

Great experience. Eileen was great in explaining the process, showing us the unit and getting us set up. Thank you!

Beverly was awesome! So friendly and explained everything so I didn’t have any questions!

Great customer service!!

Fair prices, clean and air conditioned. Very helpful employees!

AVOID! This place is horrible with customer service. I moved out the day before they billed me, and now they call harassing about an extra month payment, while they get to charge somebody else for my space. And then they threaten with collections. For free money!!

Great people great prices

Cynthia was helpful and friendly! I appreciate the security of this location.

Great place!

Michael is very welcoming and helpful. The building and unit is very well kept and secure.

I was helped by Cynthia and she was super nice and informative! The prices are low and I highly recommend it

Excellent customer service!!

Great customer service and helpful!!!

I was pleasantly pleased with the service I received today. I would definitely recommend this location for anyone interested in using public storage!

Great experience

Michael is great, very courteous and helpful, glad I chose this location.

What happens if I move out in the middle of the month that I have already paid for?? Do I get a pro rated refund ??

awesome! excellent!

Cynthia was very helpful and thorough! She was also a joy to talk with. Thanks Cynthia for setting us up and explaining everything.

Property was clean and neat, staff very helpful and professional!

I loved my experience with Public Storage! Michael was very very helpful! Highly recommend. Great units, affordable prices!

Bueno

Very clean and tidy. Staff was very helpful.

Excellent customer service. Michael was very helpful throughout the entire process and the storage facility was very clean, safe, and secure.

Very pleased with the staff at this location! The units are clean and easy to access. Michael has been helpful every time I've spoken with him! This has made our move a lot more pleasant. I appreciate you!

Clean storage, very kind employees. Helpful and simple to access storage. They have carts to help move all of your stuff in and out with ease. Fair prices and plenty of storage space

All sorts of hidden fees and BS. I got an email from them saying it would be $25 to sign up. I ended up paying more than double just to store a few things for a few weeks. Wouldn’t recommend. They were like a car dealership just trying to get me to sign without reading anything.

Awesome safe clean and staff amazing!!!

Great employees asset to public storage

These guys are always so helpful. And the facility is always very clean.

Micheal was very helpful

Nice employees and nice facility but they nearly doubled the price after 12 months.

Don't expect to pay the price they quote you to get in for long. 4 months in and my pay increased 20%, $43 extra a month. I get this industry gives rate increases, but 20% increase 4 months in is ridiculous. Everything I've read, expect this to happen every few months. So my $225/mo at this pace will be $483 after 2 years. Want to increase PS? Do it gradually. It's easier to stomach.

Great customer service! Cynthia explained everything thoroughly and In great detail.

Cynthia was very friendly and helpful. She gave clear instructions and helped clarify any concerns I had.

First time for us to use a storage facility. Very impressed and happy with this location. Highly recommend!

This location is so nice! It’s clean, big, and all the employees I’ve encountered are so great!

Friendly staff, clean units and feels safe. They have free carts to use so you can take your stuff up to your unit. My only complaint is the second gate is always non working and there is not enough spaces to unload your stuff on the weekends.

Clean facility friendly staff

Staff was very helpful and friendly. Let me know how to get the best pricing and all my options. Facility clean and secure.

Rates are great and staff is very friendly🤙🏾

Staff is very helpful. Facility is super clean and we'll lit. My only complaint is that you cannot access your storage unit after 9pm. I was very disappointed in the access hours and did not realize it was limited access until after I paid for first month. Otherwise, I would have given 5 ⭐🌟

Staff was efficient and kind. They're upfront about the "start for a dollar" thing but they don't tell you, until you're at the unit to inspect it, that you can only lock your unit by purchasing one of they're specially fitted locks that cost "only 18.99" or whatever it was, somewhere between $15-$20. Then, when you're ready to sign they inform you that you must have insurance for your stuff. There's another $15-$20. This makes it more or less the same price as other storage places. I left renting a 5x5 for $57 and change for a month. But that $1 for 1st month's rent sure sounded great!

Very polite and professional. Would definitely recommend.

Great Service. Great Location. Great Price. And did I mention the staff there is very helpful. Very Happy.

Very courteous staff!

Location is very safe and secure. Prices reasonable. Facilities are clean and there are always enough carts. Management is great to work with, also.

The facility was clean and safe. Employees were very helpful. Thank you!

Lisa was extremely helpful in answering all of my questions about storing my stuff. Highly recommend, awesome staff!

Ingrid and Lisa were absolutely incredible to deal with. They were both delightful! Made our experience a very easy one.

Property looked great and agent provided information needed. I was very pleased!

Easy, in and out in 30 minutes!!!

Great facility, always clean and the friendly staff make renting here a pleasure.

Cynthia and Doraa were great! Really informative and great at explaining how everything works. Great space too!

Do you require or offer insurance?

Only one entrance to get to your unit. They offer cars to move your stuff but you can't drive up to your unit. Great security.

Michael was so great! Friendly, helpful, knowledgeable, and very personable. Thank you!

Michael, assisted me and was very courteous and professional throughout the process. Excellent customer service.

Everything has gone well

Very clean, reasonable prices, safe area! Thank you Michael for all your help!

Fast and easy storage set up. Bryce worked with us and was very helpful.

My husband and I were Bryce’s first rental clients and he did a great job. He was very prepared as it was his first day. I highly recommend their service.

I lost my keys to the storage and needed to get some things out of the unit quickly. Everyone was so nice and helpful. They were able to help me open the unit and sold me a new lock! I am a vey happy customer!!

Julie and Cynthia are great and very nice and set up went smooth and quick!

Very clean and friendly employees. I highly recommend storing your items here.

Thanks we're gone

Great place to store your belongings!! Units are inside so full air condition access! High security so you don’t have to worry about anyone taking your things. Customer service was very helpful and generous. I highly recommend this property!

Clean friendly and secure

Very friendly service, clean storage supplies and they have all supplies needed to move !!!

Great staff with secure clean facilities.

We are very happy with this facility. All of the staff are very courteous, helpful and patient. They are also well versed in the policies and have answered every question. The security here is also very good!

Nice facility, but rates have increased by 55% in the 16 months I’ve been renting a unit here. I receive an email every few months informing me of a price increase. Ridiculous.

Very clean, access to carts convenient and restroom, Codi at front desk was very helpful and friendly, explained every detail and fast check-in.

Michael was friendly and helpful getting my new storage unit

Tate has excellent customer service skills and was very polite. She gave me all the sizes and prices of the units and I definitely feel like I walked out of there very well informed. I will for sure be back to rent in the near future!

The front office staff during the past year I had 2 units were Excellent in every way. I have nothing good to say about the Manager as every effort I made to contact her "Lisa" was to busy to return my calls. One complaint I have is I moved out of my unit on May 2nd and the staff could not prorate my charges as I was charged on May1st. Their computer can not handle the prorate on return of spaces but only charges. It is a rip off. So I did not return my units till the last day of May. Meanwhile there were number of people who needed the units. George R.

Very pleasant staff. Easy no hassle rental. Just be sure your home owners insurance has storage coverage, otherwise you will have to get the coverage through Public Storage (around $11 extra per month).

Great facility. Clean and easily accessible.

The staff (Tate and Melissa)were so helpful, respectful and very polite when I went in to pay my storage bill. So, I would like to say kudos, to public storage for hiring these two, they represent your company very well.

Clean, good security.

Expensive. Felt nickel and dimed. Nice facility though

Very helpful, Katie was a big help in walking me through the rental process.

I am very impressed with this location. It is convenient, spotless, priced competitively, & Melissa was professional, friendly, & informative. It’s also well-lit & very secure-and security was priority for me. I highly recommend Public Storage in Highland Village.

Only thing was we wish the elevators had longer hold time for the doors. It makes it hard to get your items in the elevator when it only stays open for a couple seconds.

Fast friendly and helpful

Very organized love three free dollies

Very clean facility and professional staff. Easy to use and access with facility-provided carts.

Michael was great with knowing his job. Great customer service

Cynthia was super easy to work with and was very clear and friendly. Unit was perfect and entire property is clean and fees very secure

Best price in Highland Village. Completed setup in 15 minutes. Outstanding staff!

Cynthia was very friendly and helpful. She made the rental process quick and easy. This is a nice property, very clean and accessible.

Awesome gals. Very helpful!!!

How much do 2smallest units cost monthly ?

My visit was awesome! Cynthia helped me get through everything and pick the best space for my valuables, highly recommend them!

Do not store your electronics here at this facility I stored my computer there and when I took it out it was not working. The insurance didn't cover the lose so I took a loss. Go somewhere else if you can. Should of went to U-Haul.

Good storeage price eas good

I mean they served their purpose. They raised our monthly rate by $15 during the short 6 months we rented. The other thing keeping them from 5 stars is that we were told when we moved in to call ahead tell them a move out date and they will prorate that last months rent. So I made the decision to wait a few more days and move out on the 5th instead of the 30th of the previous month. When I scheduled the move out they notified me my last month will not be prorated stating "we don't do that". Soooooo I told them I will keep an empty locker locked up until the 31st since I paid for it anyway.

Breannan Was So Hopeful,Today For Me And My Wife people Like Him Make Me LOVE Coming To yall First When I Need A Help,Thank you.

I'm in the midst of trying to decide if the low rate from when I rented is really worth the hassle. Good, old-fashioned used auto sales tactics on the front end to upsell the size of unit, buy their locks, purchase their insurance and set up auto pay. I've been in the unit for about 4 months and have seen a 10% increase in my rate so far. Rate increases seem to be a recurring theme in several of these reviews. You'll also enter your code once to get in the gate, once to get in the building and once to use the elevator . . . every single trip in or out. Secure? Yes. Convenient? Obviously not. I mean . . . the elevator . . . really? The provided carts are an incredibly awkward size, neither wide enough or long enough to hold much of what you'll likely be storing. You'll make a lot of extra trips and carry a number of things by hand because of the cart size. My biggest issue, however, comes from the way in which your payments are posted. I pay about 15 bills per month using my bank's online bill pay service. 14 of those get to where they're supposed to be, on time, every time. The exception is the Public Storage payment. It seems to magically post on the day that a late charge is due, sometimes as much as 12 days after the bank shows the check being delivered. Probably not a coincidence. Nice building and a very clean, climate controlled facility. Other than those things, beware. For goodness sakes . . . this is a storage facility. It shouldn't be a thorn in my side, but it is and it will likely be in yours as well if you decide to rent here. I'd suggest paying a few dollars more and renting elsewhere. You'll probably lose any savings after a few months anyway as they increase your rate. Edit: After this review, management did make some credits and adjustments to my account, which I appreciate.

Public Storage was a life saver during our last move. They made it easy for us to use their beautiful facility and quickly got us started. Easy protected access and friendly staff.

Very clean and the best priced storage in the area.

Very clean and well kept facility

Always clean, easy access, secure, well lighted, carts available. Sharla very helpful and courteous! Thank you

Brennan did an excellent job of going over all of the information I needed and helping set me up with supplies for my move. This is an excellent location and a very clean facility with great service.

Love the staff. They're very nice

Michael was an incredible help.

The property is cleaned daily. The staff is extremely friendly and ensure your needs are met. Bathrooms are clean. Temperature is always comfortable. Parking is plentiful and easily negotiable for unloading and loading of cargo.

They raised prices by $40 not only 2 months after moving my stuff into storage. I will be leaving.

Clean. Climate controlled. Secure.

Nice area

good prices and friendly staff. Brennan was very knowledgeable and made the rental process go fast and smoothly

I love this place it is so clean and nice and everyone is so nice and helpful

Great customer service went out of their way to help us

Staff was extrememly helpful and worked fast to make sure all needs were met!!

Friendly service, very helpful! !

Very clean, friendly staff and great prices!

Very secure

AVOID this location like the plague!!! After two weeks in the location, they TOLD us to move our unit and offered a pitiful half off one month rent for the request! Are you kidding? That's like $33 bucks for a 10x10 unit that is full! The reason given for the move was the company needed the space for it's own use and it was mandated by the "corporate office". Look thru the bottom floor and you will see the company appears to keep the best units for itself, per the front desk employees feedback...and wants paying customers to use the elevators. The hours of access are awful and the gates have been broken for the few weeks we've been using the facility and it takes too many codes to get in and out. I bet the other reviews are from insiders, as they don't even come close to our experience. Seriously, the front desk said this location was only 30% occupied....and I now see why! Look elsewhere!! We will move our items to another location as soon as possible, as I refuse to give this company any more money than necessary.

Easy to check in, very accommodating when I needed to move into a larger unit than my initial check-in. Brennan and Cynthia were very helpful and easy to work with. New facility as of Nov 2016, very clean and easy to access. Note that they are just down the road about 0.7 miles from where your GPS may take you if you use the address. If you navigate with google via the business location instead, it will take you right there.

I was impressed with this company. Cynthia was very professional and extremely thorough in her explanation of the rental agreement. The front office/ storage areas are clean and well kept and the security measures are pretty hardcore.

Nice to find a local business that cares about your needs. That experience is reinforced by the appearance of the facility and the features you will not find anywhere else within 30 miles. Plenty of space to off load your vehicle in the lot, powered entry doors and the big key are the carts available to move your material to your storage locker. Three elevators, no waiting if you have a locker on the upper two floors. The facility is immaculate, restrooms on all floors and very good lighting, even in the far back corner. This place takes the pain of moving your furnishings to a storage facility away. Security is complete from the gates, parking lot, hallways, elevators and on the floor areas. They are price competitive and having an inside storage facility is a no brainier.

Nice people

Brand new location and great service. Fair prices and very well kept. Easy to move in. Keep in mind that you will have to also buy insurance for your stuff too. It's Texas state law.

Very clean, helpful, polite and great customer service with amazing prices!

I have used several storage facilities over the last 25 plus years and to say the least, the customer service Is above excellent at Public Storage. Cynthia was very professional In every way possible. After seeing me struggle trying to load my coach on the surveillance camera, Charles came to my rescue and not only helped me get It loaded, but also helped me carry many other Items as well. Mr Charles also took It upon himself to bless me with a financial Christmas gift from his pocket. I hope Public Storage recognizes this young man and realizes what an asset that they have..

The amount of codes and hoops the have to jump through in order to get your stuff in and out of here is ridiculous. This is a user experience/customer experience field day. Complete joke. The low prices are not worth having to pay movers the time it takes to get in the building, up an elevator, put in all the stupid codes, have other people mess up the elevator because they're trying to go up too...you get the idea.