Public Storage Self-Storage Units at 5760 Bunker Hill Rd, Garland, TX

Stavros and Brice were extremely helpful today when I went in with questions about my current storage space and adding a new space. I really appreciate that they made the transition easy and smooth.

Thanks to Laurie today we downsized our storage smoothly and quickly.

Laurie is the best! She helped me not only navigate the halls that look identical but, made the process easier than I thought it would be! From securing a unit to setting up my payment plan. When I call and have a question, she has the answer! I found a place that will keep my personal treasures safe and a good hearted person to trust in. Public Storage will be recommended by me

Rina did a fantastic job on helping my father in law and myself. Very great with communication. 5 Stars for her

Rina was AMAZING! Very knowledgeable and gave us a tour around the available units. She got us the right size for our storage needs! Definitely recommend this place.

Amazing customer service! Very knowledgeable and the facility is great. Would definitely recommend!

Judy's Customer Service: 5/5 stars. Public Storage: 2/5 stars. I have been renting a unit here since April of 2021. When I first started renting, it was a different company but by the end of the summer Public Storage had taken over. The transition was smooth, my unit price remained the same at $99 (insurance included) for a while. Then, it was bumped up to $145. Fine, I get it. Prices have to fluctuate. Then it was bumped up to $179. Not so fine. My unit hadn't changed sizes, the amenities hadn't changed. The only thing that changed was having to enter a code to be able to access the elevator so tenants were only given access to their own floor, for safety reasons I'm assuming. Today, June 10, 2024 I get a notice in the mail that they are raising my rent to TWO HUNDRED AND THIRTY THREE DOLLARS. $233 a month! Are you kidding me? I can barely afford the $180 I'm paying now, so I go online to start shopping around and lo and behold - public storage is renting my exact unit for $58-$71 online. Excuse me?! A fourth of price?? Get. Real. I called up to the Bunker Hill location and JUDY was extremely helpful. Seriously, give this girl a raise!!!!!!!! She was understanding and compassionate and was able to get my rent to stay at $180 until the end of the year. (For 6 months). Also to mention, they don't have an 10x8's listed on the website but mine is because I have a giant corner carved out of my storage unit because of a beam or something in the back left corner, so I'm not even getting a full 10x10 space but I'm being charged like I am. Public Storage - please do better. Take better care of your tenants that have been with you FOR YEARS and stop making it ridiculously expensive to rent a space from you. Yes, you are climate controlled, which I guess is considered a luxury, but there are plenty of other storage facilities in Sachse that are, where I could be paying a 4th of the price that I am paying with you. I am a loyal customer, but you're about to lose me. Don't let the move in prices fool you. You'll be paying 3x as much soon, just you see.

Great experience. Judy walked me around the property and explained everything very well!

Judy was extremely great and professional i enjoyed doing business with her

I come here all the time and Laurie is amazing. Her customer service and her patience is top tier she always takes care of me.

Highly recommended! Judy's customer service was fantastic, she explained everything in detail, gave us a tour and helped us find the perfect size for what we needed. Also, the facility is clean, well organized and they have excellent rates.

Great experience. Very helpful staff and straightforward pricing.

Laurie has been a great help for me in the process of renting the storage unit

Laurie (Store Manager) provided outstanding service during my recent visit. Her professionalism and attention to detail is top-notch. From the moment I walked in, I was greeted with a warm smile. She made me feel welcomed and valued as a customer. I highly recommend you go see her if you're in need of a storage unit.

Miss Laurie was very helpful with everything I appreciate her very much thank you for all your help

Such a great staff. LAURIE is the BEST!! She is why I keep coming back. Always clean units and very helpful!

Laurie was extremely helpful, personable and professional! She made the experience a breeze.

Judy was very professional, helpful in my efforts to get my unit rented. She was very knowledgeable and even took me to see the unit before rented it.

Thank you Laurie for answering my questions and concerns today! You have provided me with great service and support. I hope you have a lovely weekend!

We signed up for one unit, switched to a different unit, but both units are showing up as rental to me. Need this fixed.

Judy went above and beyond to help me with my new unit! Excellent customer service ⭐⭐⭐⭐⭐ I definitely recommend this location. It's clean, well managed, clean restrooms and has a water fountain.

Judy displayed professionalism, responsiveness, helpfulness, knowledge about the facility and its services, and overall customer service skills. Thank you!

Best customer service I've had with Public Storage. Laurie explained everything very clearly and made the move in process incredibly easy.

I had the pleasure to work with Judy. She was phenomenal with helping me navigate my new storage unit. Kudos to Judy!

Best customer service!

Michelle helped me today as I was looking to get a new storage unit. We toured the unit and I was all setup in under 20 minutes. Very easy and quick process!

Laurie helped my father in law and me box up a package we needed to return to Amazon. She gave us excellent customer service!! We just needed a box, not storage. She is truly an asset to this company!

I really like this place!! I saw the starage unit infront of my current unit was available and before I left in my trip, I was able to rent it out and all the paper work done in a snap!

Laurie was amazing and she went above and beyond for us! This location is clean and I would definitely recommend this location!

The manager helped me get a storage unit right infrint of mine! Quick easy and ready to go. This is the secind storage unit I lease from them. I feel safe when I go and I love that I can drive right in! No more getting drenched in the rain.

Horribly Managed Location -Inaccessible I have 2 storage units at this location for 3+ years now. It’s been an extension of my garage. In the past it’s been easy to get access to the units, there is a single indoor entrance with 4 parking spots. Today, I experienced chaos which is now very routine. I cannot get inside to park my truck because there is a 22’ moving truck being unloaded and other pickups blocking the entire area. It’s a major grid lock that will take hours to clear. Fridges, furniture, and other bulky items just strewn around. With the grid lock, I figure maybe I can just cart my stuff through the office into the elevator, but the office doors are locked and no one is working. I go back and access the elevator and it has someone’s furniture and items just sitting there, so I cannot even access the elevator with my items (see pic). Enough is enough, this place is horrible, I now regulary have to try 3-4 times a day in order to find an opening where I can get access to my unit. On top of that they just raised my rates by 50%, while I have literally no access to my units! I have decided today to move out and find someplace else. I’m not paying them a premium rent to keep my items hostage from access. My advice, is find another storage place that has multiple entrances and loading/unloading areas, because this place is a HUGE bottleneck. You would think they would figure it out by now and begin scheduling huge moving trucks on specific days/hours so everyone can still have access to their units.

The people were super nice and helpful at getting us a storage unit and the right size we needed

Great Customer Service! Laurie was a great help!

Daniel was very professional and he helped me everything that i needed. He is the best!

Great service, simply done!

Moved in yesterday and Judy was so helpful with getting the moving truck in the best way. Great customer service.

Very clean facility employees are very friendly and provide great customer service

Laurie: located at 5760 Barberry Hill Rd., Garland, TX 75048. Is one of the friendliest and most incredible welcoming lady and most helpful staff members. Her experience and knowledge is far beyond what I have experienced in a long time five stars to Laurie.

Clean restrooms indoors but I can't get over the fact that I'm unloading indoors with no ac and no ventilation. Automatic doors you can't keep open. Signs saying you can't idle your car to cool off. Id rather unload in the sun with a breeze and be able to cool off in my car when I need to.

I can say that I was not happy when Public Storage took over this facility but Judy has made this transition very pleasant. She has went above and beyond in customer service. Public Storage is lucky to have her as an employee.

Went in the other day with questions and Judy was so helpful and kind I went ahead and started my lease right then. Very easy, very open and helpful. Only complaint is that the codes are a bit long and confusing but it is secure.

Thank you Judy! You’re is awesome! Recommend this place! Made it super easy!

Laurie, Was very friendly from the moment we spoke on the phone. On my visit to the storage I was greeted with a warm and friendly smile by Laurie. She gave us a tour, showed us the unit, and provided us with all the information we needed. I had a great experience. I had searched many other locations but the price, size and location was perfect for my needs.

I got here around 12:30. My new unit that I rented last night online was locked when I went to open it in person but all that happened was that the tenant next to me moved in the wrong unit . Instead of complaining, Judy at the Garland tx location helped me out by doing a unit transfer with ease and with jokes along the way . Thanks Judy

I got the unit I needed online and signed all forms all online. When I showed up on moving day with my rented moving truck, things went south. The lady working this place was acting like this was her personal house telling people what to do, where to park, giving people time limits in the garage with their trucks, etc!!! Ive never seen anything like it. She was disrespectful and very rude to me. People still had things to unload in their trucks that just left because of how this woman was screaming at people, telling people what to do, asking people how much longer, and the way she was talking to people. She was extremely rude. I'm already considering giving a notice and taking my business elsewhere. I have pros and cons about the Storage facility and unit itself. The storage facility is really nice and clean for the most part. The garage is kind of dirty, and I'm not sure that I even like the whole idea about the garage. I'd rather just have a gate like a traditional storage facility to make it easier for moving trucks; the garage is just chaos. The elevators are not wide enough, and you have to use your code every single time you get into it. This is stressful!!!!!! The codes are not simple and you're probably like me and moving a lot of stuff!! The garage doors are one way in and one way out. There are no signs to tell you that on the outside of the building but the garage police impolitely informed me about going one way in and one way out, and don't you dare back your truck in!! if you do, you'll completely fool her and leave her to wonder how you got that thing in there because going in reverse and backing it in wasn't simple enough!! I can't make this up! Just my two cents for what it's worth.

Amazing place to get some storage! Laurie was incredibly helpful, nice, and great to work with. Highly recommend working with her, and this space, if you need any storage