Customer service 👎🏽
Update:
Originally did not have a good experience but Corey made it right. Happy customer.
Mr. Corey was so very helpful, knowledgeable and very professional. He knows every detail of his job and provides comfortable processing. He speaks with intention and will make your move-in process easy!
I had a great experience with Public Storage thanks to Corey! He was super helpful in getting me ready to move out of my storage unit and made sure I didn’t incur any additional fees. He explained everything clearly, was very attentive, and went out of his way to make the process smooth and stress-free. On top of that, he was extremely nice and professional throughout. I really appreciate the excellent customer service—thank you, Corey!
Corey was really great, personable, informative, and helpful during my tour and is the reason I went ahead and pulled the trigger on get a unit there vs doing around more
Corey was really great, personable, informative, and helpful during my tour and is the only reason I went ahead and pulled the trigger on getting a unit there vs shopping around more.
Corey was amazing with getting me set up. He went above and beyond for getting me a specific unit that was available but wasn’t allowing him to book it. He solved the problem & got me the unit I wanted. He was very knowledgeable and professional. I highly recommend booking with him & this location.
Corey was an amazing help I got my storage super fast and he has good customer service!
Corey and Eli were both awesome! Highly recommend!
Greatly appreciate Cory for his help with finding my units and know the ins and outs of the facility.
First time ever getting a storage I had no idea what to expect. Corey Walker was very helpful and made me feel welcomed. He showed me around and listened to my needs and made this process so smooth. Definitely recommend getting a storage here!
Was very impressed with the storage units as well as the security that's being offered. I should be happy for quite a while.
I had a quick and smooth experience renting a storage unit here. Corey was knowledgeable, very personable, and overall provided excellent service!
Corey is always helpful and informative when I speak with him. Location is very clean and the customer service is top tier! Would very much welcome Corey and this location!
Mr Corey has been nothing but helpful in getting me a storage unit that meets my needs. I am very grateful for his help.
Corey was amazing. Very knowledgeable and helpful. Love this place
Did a rental over the phone with Corey it was quick and easy. 5 star service! Thanks for the great customer service my man!
Rented over the phone with Corey all the way from Chicago. I had all of my information before he got off the phone. Quick easy and convenient!
Corey was awesome
Love the new facility!
I’m paying $235 currently for a 10X15 outdoor and just secured another unit, 10x10 outdoor for $55.
Went in to ask about pricing and Corey took me through the entire process even showing me a space. Excellent customer service!
Super helpful. When I called on, Corey was patient and walked me through all the questions I had. When I came in to sign all the agreements, he was very helpful and had me all setup in maybe 10 minutes. Great service at a great price
Fabiola and her team are immaculate. Things are easy to accomplish, and I am able to complete the necessary tasks thanks to a very formidable team. Thank you.
Kelly is a pure delight! Awesome customer service!
Corey at this facility is very professional and courteous to me as a client. I really appreciate his ability to help resolve any concern one may have as it relates to the storage unit.
Great customer service! Cory is very helpful & patient!
I am a First timer with Public Storage and very pleased with the service and information I have received and will be recommending this location.Thank you again Corey for the awesome customer service I received today! 😁
The guy at the front (Corey) was very friendly and super helpful!
Great facility! Great service!
Love the customer service
Corey was awesome He showed me units without an appointment or reservation and was very helpful Thank you for your kindness Mr Corey Corey was also absolutely amazing He was kind, friendly and went above and beyond to provide the best customer service I’ve experienced💗
Corey was awesome! Called me while I was renting my unit online and finished it up over the phone for me!
Great customer service is hard to come by nowadays. Most folks hate their jobs and dealing with them about business even when it’s their job to answer questions and assist is really a headache. But not at this location! Corey has been phenomenal!!! 5 stars across the board… He is communicative, helpful and kind. I hope those qualities don’t go unnoticed by his upper leadership team! With those qualities you either have them or you don’t, training can’t produce that! 😊
Corey was very helpful and friendly and answered all my questions.
I appreciate his positive attitude and excellent customer service.
We have been pleased with our storage unit at this location
Corey was very professional and efficient with setting up 4 units for me today. He was attentive to our needs and responsive as well. I highly recommend using the location.
Corey was extremely helpful and we really appreciate his exceptional customer service.
Si recomiendo este lugar Corey nos atiende bien lo recomiendo
Corey helped me with my purchase of some moving items. I don't have a storage unit but if I ever need one I hope Corey is there to assist me
. Awesome job thanks for being so nice and informative. 10 out of 10 recommend
Marley is always out on the property cleaning and always checks in to see if I need anything. She is awesome!
Corey was awesome! He showed me units without an appointment or reservation and was very informative! And we have the last name! Haha Thank you for your kindness Mr Corey!
I have used this place for 8 years and whoever has owned it, has been more than fair with me. Through Covid and my business’ ups and downs Public storage worked with me and I am forever grateful. As a small business owner this place treats its customers well, all you have to do is keep in contact with Marley and the GM and you will find no better place to store your goods.
Marley assisted me today she was very sweet and got street to businesss got me a great rate !!
Corey was absolutely amazing! He was kind, friendly and went above and beyond to provide the best customer service I’ve experienced in a long time! An example to follow for sure!! Please let him know how much we appreciated the character he demonstrated in making us feel valued!!
Great customer service. Corey made sure I had everything I needed for my move and made me aware of any promotional products on sale. Would definitely recommend this location.
Cory provided excellent service.
Marley is the greatest! Everhelpful with whatever is needed. !
Corey and Marley took care of me!
Corey was awesome my move in was simple thank you!
Corey was very helpful and patient with me during this move. Moving is stressful enough but Corey was a calm and pleasant part of the process. Thank you
Marley is totally amazing. Last minute storage need, I am over 70, not techie savy, no worries, Marley walked me through the whole process. I used to rent at Advantage, no more, due to Marley being so customer forward, I am with public storage from now on. Also being 30 years Army, Marley is truly about service!!!!
When I heard that simply was switching to public storage I thought it was going to be a rocky transition but it was smoother than I thought and the staff was really friendly with helping get everything set up with public. They are amazing and I'm proud to be storing with them.
Corey,and Marley were professional and nice thank you guys
The customer service from the representative was impeccable! I’ve moved around a lot because of my job and had to use quite a few storage facilities. Customer service is key when feeling your items will be safe and secure. My belongings were in good hands here! 5 stars!
This is a great place to keep you items!
Friendly staff and very clean units. Easy in and out of facilities too!! Will definitely use again!!
Awesome facility and very convenient access. Very nice staff and will reserve a unit for you in advance!!
We occupied a storage unit at the Simply Frisco location for several years now and found the facility to be excellent. It was always clean and secure. The leasing and billing process was very efficient. I am happy to recommend Simply to others. Best regards
Great place for your storage needs. I used a few months to store stuff before moving into my apartment.
Corey was very helpful and I appreciate his hospitality.
Rates have been crazy lately and this was perfect for me! Clean facility and very easy setup process. Thanks to Marley! Will definitely recommend this location to friends and family! :)
Simply Self Storage met our needs perfectly. They were easy to communicate with and we appreciated the secure facility.
Clean property and really nice property manager Nancy is amazing
Super quick setup. Corey was helpful and made the process easy.
simple fast, excellent customer service!
I needed a short term storage unit due to my new apartment not being readily available. Never have I rented a unit sight unseen until now. The facilities are in excellent condition and did not disappoint at all! Beyond the actual building though Karen at the front office is an absolute pleasure. She called me immediately after I had registered online to offer inspection of the unit to ensure it met my needs (I knew the size would though so I declined). She walked me through everything I needed to finalize my rental contract. She remembered me specifically on two occasions of coming into the office, once even after 2 weeks of being out of town. Incredibly friendly woman. She was walking the property the day I was moving everything out of the unit. I simply caught her in passing and told her the unit was cleared and unsecured, she told me she'd handle everything else and I didn't need to stop in the office. If I have the need for storage again I will 100% return to this location.
The people at Simply Safe Storage were very helpful and friendly. They helped me determine the unit size I would need and pricing was great. I would recommend others using them to store their possessions.
Great store! And fantastic service from Zach!!
He’s hilarious and offers great service
Zach was very helpful and great!!!!
Manager is fantastic, the facility is very clean and easy access into the gate with code.
Wow! That’s what I’ll say! I’ve unfortunately had to deal with a handful of storage companies around here, and let me tell you - I’ve finally found a home for my needs, my stuff, and I know I won’t have to look anywhere again! I can’t compliment the professionalism and courtesy displayed by Ms. Kelly Goodfield appropriately from just one review, but believe me when I say that she and Simply Self Storage have been exceptional. I don’t often leave reviews, and certainly don’t ask for names to attribute to a review, but I certainly felt it was warranted in this instance. I was taken care of with rapid efficiency, and my experience was above and beyond what I expected after having dealt with some *other* places in the recent past. If you want to work with a friendly, and accommodating crew, come here! They’ll keep my business no matter how long my commute may become. I can’t speak highly enough of Ms. Kelly, her willingness to work with us. Thanks again for all the help! We found a “home” for storage.
Can’t say enough about Kelly! She made sure we were taken care of to the highest extent! 5/5 stars for Kel!
It was a very quick and easy process to get signed up. The staff is very friendly
Great and clean facility!!! The process was quick and easy. I was in and out under 15 minutes!! I definitely will recommend my friends and family!!
Great Experience! The process was super easy and quick. Corey was super professional and I will definitely refer my friends and family to this location! Awesome Job guys!
I went in today to transfer to a new unit. The process was smooth. A young man in the front help me out. I will recommend simply storage to anyone. The rates are great and convenient.
Marley and her staff were so friendly, knowledgeable and professional!! I highly recommend!!
The place was clean and the process was easy. Marley did a great job helping me get the right size unit. Highly recommend!!
Absolutely loved this place. Marley was very knowledgeable and friendly. Will highly recommend.
Awesome service here at the frisco store . Bella provided excellent service. She went above and beyond. Would highly recommend this store.
Great Experience and management was very helpful with my experience today. Looking forward storing my items with them
Great service and really affordable. They had a knowledgeable staff that was able to handle my needs quickly and painlessly
Simply is great! Awesome service and great deals
I had a storage unit at this place for over 2 years and was very pleased with it. The staff is very friendly, everything is kept clean, and I have no complaints whatsoever. I would highly recommend them.