Public Storage Self-Storage Units at 2047 Witt Rd, Frisco, TX

Extremely unprofessional. I made a reservation on April 8, 2025, at 9:30 AM. I waited outside from 9 AM to 12 PM with inconsistent communication. All of my items were left in the storage front office because no one ever showed up.

Hy did an outstanding job with my rental. Would definitely rent again.

Hyanethia was amazing thanks for your help

Hy was very nice and helpful. She was very knowledgeable and informative of all the information I needed as far as right size for my stuff. I would definitely refer her property to anyone

Hy was very helpful getting me set up. I'm very happy with my storage unit! Good price, decent location, great facilities.

Great service, with a friendly and professional staff !!!

Hyanethia was very helpful thanks for help

Hyanethia is very nice and sweet went in a few days ago to get prices on storage unit she gave me a tour around the property the place was so clean

Hy was very nice facility stayed clean she always greet me with a smile and was always available when I needed her hate to leave this location but I found a unit closer to we're I live thanks Hy

Great service and a very nice facility Hy was very helpful and friendly!!!she’s amazing

The Property Manager - Ms. Lampkin is very helpful. She is always willing to go above and beyond to assist with any needs or concerns. She has impeccable customer service skills and I have personally witnessed her resolving concerns with other customers that were irate in the most orient Ana graceful manner. Please give her a promotion as she absolutely deserves it. From one property manager to another, I cannot thank you enough for your exemplary service!

Great service.

Hy was nice an helpful thanks.

Hy’anethia provides great customer service

Nice and friendly help me with the online process thanks Hy

Great service!

Great service and very nice facility. Hy was very helpful and friendly!!!

Hy is kinda and personable! I talked with her on the phone and then stopped by the office. Hy showed me the facility and what was available to rent, prices, when storage was available for entering. She actually went above her job title to help me download the app and showed me how to use it. When you're a senior and people take time with you, it means the world. If you need to rent, Public Storage Old Witt Road is the place. Thank you, Hy, for being a great person. You greeted me with a smile it made me feel welcome. You're an asset to this company.

My first time storage experience was a great one thanks to Hya’Nethia. She answered all questions, made me feel welcomed and informed.

It was easy to hold a unit online and move from one unit to another. Great service from the staff member who helped me.

A big thanks to Josh for helping me out today! Was super helpful and so kind!

I was moving items to my storage on Monday, 8-12-24. I was approached by Maxie. He spoke and asked if needed help with anything. I appreciate the ask. Thank you Public Storage for courteous and helpful staff.

Hy was super friendly and very knowledgeable. They are glad to have someone this hardworking and caring on their staff. I was having a hard time finding a space and Hy stopped at nothing to make sure I was satisfied with my space. She definitely went the extra mile. Thanks Hy for the excellent customer service experience. It was top tier!!

Great service. Thanks Maxie.

Ms. Hy is an amazing person :-) she's one of the big reasons I stayed at this location multiple years. You're a terrific, powerful person, dear Lady. 👊🙂

I would have to say josh did an amazing job helping with the storages that i had ended up getting. He was super knowledgeable about the spaces that would accommodate my moving needs.

Hya'Nethia was fantastic to me some great help she is a blessing to my life today. Greatly help me to save alot of money will definitely recommend her she greet me with a great smile thank you so much. God is good all the time, yes yes..

My 5 star rating is for the excellent service that I received from Hy at your Witt Road location in Frisco. I came in to this location and wanted to move out, she talked with me about my concerns and came up with the best solution. I've decided to stay and move to a less expensive unit. Hy deserves a bonus, raise or something. Thank you Hy for the savings.. S Calhoun

Love this location, HY was amazing!!!

Hyanethia is amazing and wonderful gave ne option on saving money in the future will definitely recommend this location clean and organized

Best customer service hands down! Hy was friendly, helpful, and knowledgeable about all of my questions and more. She made the rental process so easy and quick. I would definitely recommend using this facility as it's clean and convenient!

Hy was great help in me getting a storage unit. Outstanding employee, great customer service, and great people skills👍🏼

We all know how stressful moving can be. I was grateful to have the help of Josh at the Witt location. I had several questions and even made a few visits before making my final decision. Josh was professional, very helpful and patiently answered all of my questions . I'm glad I decided to stick with this location and that Josh was there to help.

Great service and very friendly staff. Will use them again in the future.

HY was great help with getting me setup.

The local customer service representative, Hy provided outstanding customer support. She went above and beyond to insure that the customer needs were taken care of in the most efficient manner . Thank you for your support during my Public Storage needs!

Safety is great. Temperature control is a joke. Stored cookie cutters here and when removed from storage, hundreds of dollars of cutters are badly warped (this is a large collection).

Extremely disappointed with the lack of communication and follow-through from Public Storage. At the beginning of November, I was informed that a check was being mailed to me. After following up in the middle of the month, I was told that I should expect it by the end of the month. However, the end of November came and went, and I still hadn't received anything. After a month of getting the runaround, I was recently informed that I needed to submit a request for the check. Why wasn't this clearly communicated to me from the beginning? This lack of transparency and accountability is unacceptable. I strongly advise against using Public Storage based on my experience.

Dear Public Storage Management, I am writing to express my deep disappointment and frustration regarding my recent experience with your facility on Witt Road. I hope that by sharing my Story, it will shed light on the issues I encountered and prompt necessary improvements to prevent similar situations in the future. In October 2023, I found myself in a situation where I needed to pay a balance for my storage unit. To my relief, I was informed by your staff that I did not need to pay the late fees and that my items would remain secure. However, this turned out to be misinformation, as l later discovered that my unit had been sold for a mere $4,000, despite the fact that the value of my belongings exceeded $50,000. To make matters worse, when I reached out to resolve the issue, I was met with a frustrating runaround. Since October , I have been trying to get answers and assistance, but no one seems to have the information I need. Phone calls go unanswered, and I am left feeling helpless and unheard. This entire experience has left a bitter taste in my mouth, and I cannot in good conscience recommend renting a storage unit from any Public Storage facility. The lack of communication, misinformation, and ultimately the loss of my valuable belongings have been nothing short of a nightmare. I sincerely hope that you take my feedback seriously and take immediate action to rectify the situation. I believe that it is crucial for your company to address these issues, improve customer service, and ensure that no other individuals have to endure such a distressing experience. Thank you for your attention to this matter. I trust that you will take the necessary steps to resolve this situation promptly and prevent similar incidents from occurring in the future. Sincerely, Diamond

Kay was helpful nice storage

Kay is a good help

Kay help me with my storage needs so happy she was able to help me

Kay was a huge help and blessing today. Thank you so much!

Kay was amazing!

Hy is THE best!! Very helpful and soo friendly!

Hya’nethia is the best! VERY helpful and understanding. Go see her if you need help with your storage.

Super expensive, rates go up just about every month. Also, I go a lot during the day and there are never carts to help load stuff. Property manager is never on site either so I can request one.

THE LADY NAMED HY WENT ABOVE AND BEYOND WITH HER SERVICE SHES AWESOME! I MOST DEFINITELY BE COMING BACK TO USE YALL STORAGE!!!

Came in to the public storage for assistance with my space spoke with Kay. She was very professional and answered all my questions and gave me excellent services..she is an assets to the business .Thanks Kay for your help!!

Kay was very helpful!

Kay is so nice to me and helped me to get my locker

Kay was great!!! Easy to work with!!

Kay was very helpful and pleasant to work with!!!

Was at this location before opening hours and Corey assisted me like they were already open without question! Grade A service Corey!!

The employee named "HY" at the front desk today was amazing. She walked me to my storage location, provided me guidance and answered all my questions.

Very professional and friendly.

Hy was very nice and professional

Hyanethia used great Customer Service. Super helpful and nice as site contact!

Alanna was super helpful and friendly getting the supplies that I need. Great central location, easy in and out and very clean storage facility.

Hy give very good customer service all the time!!!!!!!!!!!

Hyanethia was very nice and acknowledging she help me save money for my mom

Trisha was great in helping me… thank you.

Tricia & everyone at this storage place was just so helpful. I had a storage here for 6 months. It was a good experience and it’s clean. Thank You!

Trisha and Hy and been great! They have made our storage experience great. My wife was having an issue reserving an additional unit online, through the mobile app, so she came to the location and they were so helpful in reserving a unit and removing the partially reserved unit online. Thank you so much

Great service. Jonathan was amazing to work with..💯

Hya'nethia was extremely patient, professional and helpful, throughout the process!

Great place clean the customer service I received from a young lady name Hy was above and beyond I'm telling all my friends who need storage to go there keep up the good work and setting the standard for excellents

Trisha was very helpful. Friendly, knowledgeable and knows what she is talking about.

Very professional staff and clean property

They provided Such an amazing service and the staff is extremely understandable . We have travelled all the way from different state to pick our stuff and they where helping us since the begining especially ‘Trisha’ provided exceptional customer service and also helped us throughout the procedure . Our entire process went without any hassle with Trisha service. Any time would recommend this location for storing stuff .

I’ve done my share of moving as I own a local moving company and I’ve had quite a few bad experiences. This location has shifted my view, it’s clean from top to bottom, and most importantly no pest issues. The manager does a great job making sure you understand how make storing your valuables easy. Hands down the best experience I’ve ever had with a storage company. I will recommend my all my customers to this property.

Great facility Hy was amazing

Great customer service Hy greeted me with a smile will recommend this location it's always clean

This was an excellent experience getting the storage for a short term. TRISHA made both getting the storage and closing the lease. She was very professional, easy to talk to and made the whole thing very easy and uncomplicated and helped even locate the exact storage unit and helped explain the various parts of the lease.

Trisha provided stellar customer service! She went above and beyond to answer our questions and made the process of renting a unit smooth.

Liz was awesome and has great customer service!!

The lady front desk is so helpful and sweet!!! Thanks so much

Very friendly and well maintained. Front desk person Trisha,such a good person explained me everything patiently and helped me my first time. Would recommend this place.

Hey was amazing! Very helpful!!

Excellent Customer Service

Great customer service

My experience with public storage wasn't terrible. The communication in the beginning was not the best. The loading door and the elevator doors close way too quickly. It makes it a lot more difficult to get your stuff into the elevator. I did have a wonderful experience with an employee there named Liz. I was mistakenly charged for an entire month after I had already canceled my unit weeks before. Liz went above and beyond the entire day to make sure I got my money back. Constant communication and she truly cared EVEN THOUGH it was her last day of employment there due to a job change. She could have just blown me off but she didn't. She and her boss Amanda worked very hard all day long to get my money back to me and apologized sincerely. I really appreciated the action they took in order to make sure I was taken care of. So all in all, the staff is great! The only complaints I have are the ones in my first paragraph and that I was charged by mistake but it was quickly taken care of. Liz and Amanda are amazing!

Great customer service from Liz! Very helpful and such an easy process.

Liz was awesome, we got excellent service.

Warm welcome when I first walked in the storage facility. Ms. Luz was amazing and wanted to help. She gave excellent customer service and knew her job well. Thank you for you amazing customer service to your customers.

Great lady Hy helped me with the online erental thank you so much

When I say Great customer service I mean great Hyanethis greeted me with the nicest smile when I was going through some thing she put a smile on my face she was able to help me get my fees waived will really recommend GREAT CUSTOMER SERVICE

Liz helped me open my storage unit right at 6:00 pm (Closing time). Great facility, better people

I was at the property yesterday and and was having problems with accessing building my access code did not work. Liz very carry me she gave me an access code so I can just punch it in and I but there was no wait time whatsoever and she was very sweet and patient with me cuz I do not know technology whatsoever and so she helped me with that and I do appreciate her and the facilities always nice and clean and I appreciate that too thanks

Liz was incredible! We have a parking space at self-service public location in a different district and needed to speak with someone about our space. We came into the Witt Location and she instantly greeted us and engaged with our baby. She was so personable and went the extra mile to make sure we got the information we needed, even though it was out of her district. She made a few phone calls and made sure everything was taken care of before we left. Most associates would have just referred us to the number to call ourselves, but she was so much more helpful.

Thanks for Liz for taking care to smooth move and providing good storage room

Liz, Property Manager, was very informative, accommodating, and kind. I recommend her without hesitation.

Liz is informative and detailed .

Liz was helpful, polite and handled everything quickly & efficiently. She went the extra mile

Miss Liz was amazing !

It was a pleasure dealing with HY, she was very polite and helpful.

Liz was incredible and so helpful! So glad we rented from here.

Excellent service from Liz, she explained to me the process and gave me the details and options, fast and friendly process

I had the pleasure of dealing with Hi as I have been switching to a smaller unit. Outstanding customer service!!

Exceptional service with the lady service agent, Hiy. She was patient and quite helpful from the minute I called and once I arrived to occupy the storage. Clean facility and storage space was conveniently located on the first level.

Hy is great to work with. The property is clean and easily accessible.

Liz helped me and my family out . She was also a great communicator and had a great attitude. I highly recommend this public storage location 💛. Thank you Liz

Hy shines bright from rental day to move in day. She was super helpful getting us a unit. Later we called about mattress bags and she was on it. On move in day we chatted multiple times and she helped me when my access code ran into some trouble. She was great from beginning to end. The facility itself is clean and well kept. Front customer area is again clean and organized. No trash anywhere inside the building and storage areas. Bathrooms are clean as well.

They have great customer services and they also have good storage room

GREAT CUSTOMER SERVICE HELP ME DO THE ERENTAL AND GOT ME IN THE BEST UNIT FOR A GOOD PRICE

NICE PROPERTY Hy WAS VERY NICE AND PROFESSIONAL WILL RECOMMEND

Hy was amazing. I needed help with obtaining a storage unit and had aaaaaalot of questions. She never made me feel rushed or like I was bothering her and answered every one of my questions with kindness and patience. People like her and the amazing customer service she provides is why I would keep my business here even though the rates are constantly increasing.

If you want to rent at the Witt Rd location in Frisco, talk to Hy. She is the MOST amazing, helpful, patient person I have ever dealt with in customer service. Moving is stressful and she handles things in such a manner that eases alot of the stress. Great help!!!

Wonderful customer experience with Hya'Nethia. Very professional and knowledgeable. She showed me several unit sizes and explained the entire rental process. Property is very well kept. I feel my family treasures will be safe here.

Great service and experience!!!

Hy was very polite and very helpful with my visit. Very friendly.

GREAT CUSTOMER SERVICE NICE FACILITY

Hyanethia was very helpful helped me download the app

Good kob.

Amazing customer service by HY. Really impressed by her dedication to her work

Hy was beyond helpful today as we were searching for a new storage unit. I appreciate her knowledge and willingness to help us.