Public Storage Self-Storage Units at 3500 E FM 528 Rd, Friendswood, TX

Nice clean indoor units.

First off, this space is not temperature controlled. I tried calling multiple times about it, and no one would ever answer. Then they raised my rent $60 a month after I had only been there a few months. Then I moved out on August 30 and they still charged my card! Now I conveniently can't get ahold of anyone to get that refund. This place is a nightmare. Go anywhere else.

Pam was really nice and. Took her time to show us the rentals.

So I originally gave this place a 1 star. I changed it to a 2 because the District Manager contacted me about the rating with questions about my 1 star review. I told him what happened and I asked him for a refund of some funds. He politely agreed and told me the refund will be in the mail and I should see it in about 10ish days. I told him once I received the check in the mail, I would change my rating because of his willingness to work with us on the issues at the property we rented at. Just 3 days later, on a Sunday, I get a call as I am literally making lunch for my family; from the person in charge at the problem location asking me to change my rating right then or even soon after we hang up. First of all, you earn a rating. Second, don't call me on a weekend asking me to help you when you haven't helped me at all during my (times) of need at your location. Completely rude to use a phone that your employees never answer, to call me and request a google review change on a Sunday afternoon. This world may not care for Sunday's anymore but at my house, it is 1st for Yeshua Jesus, then Family...not rushing to the nearest computer or smart phone to fix a google review that you've earned. Be more customer minded and you might figure out how to avoid low ratings in the future.

Lindsay was SO helpful and courteous! Really appreciated her patience with an old lady!

Cindy was extra helpful gave the best options. Well definitely continue my business here

Cindy and Marsha are the best I wouldn't go any where else they are always so helpful and the sweetest young ladies ever!!!

I have had my unit at this location for almost four years. Cindy was the first person that I spoke to and met at this location, and she is amazing!! She always returns my calls if she is unable to answer the phone because she is helping another customer. She always calls me to remind me that my payment is due or past due. I really appreciate that. If I could give her ten stars I would!!!

Cindy is so nice and patient i called with a load of questions about a unit and she took her time and explained everything. if you are looking to rent a storage i would definitely recommend you give Cindy a visit

Cindy really helped us out and made our day really accomplished

It was so easy to rent and acquire a storage space due to Cindy’s excellent customer service and help. I definitely plan on staying here for a long time.

I'm adding to my original comment below, as I recently moved out of my unit and had the pleasure of dealing with one of the kindest and most attentive customer service representatives ever -- Cindy, the current manager at this location. She has a good heart for helping people and she made my move-out as easy as it could be. I moved out the day my rent was due and she voluntarily called someone in the corporate office to ask them not to bill me for the upcoming month. I don't know if PS corporate has improved their billing transparency for new customers, which I noted below (4 years ago), but they have done a good job of hiring outstanding managers for this location. Thanks, Cindy! ******** I have serious misgivings about Public Storage's business practices: be aware that the unit you reserve might not be climate-controlled; when you arrive the location, you will be assessed additional charges not mentioned by the reservation web site or sales rep (I consider this flagrantly deceptive); and Public storage may or may not provide dollies or carts for transporting your stuff from vehicle to locker (fortunately, this location had 2 available "as a courtesy" -- but I advise you check to verify they have these before you show up). That said, Krista was extraordinarily helpful and she did a great job of easing the pain of learning how Public Storage conducts business. Initially, I was inclined to leave and look for a locally-owned storage business, but Krista's friendliness won me over. My 5 stars are mainly for Krista. Other pros: the units are clean and the A/C works well in the climate-controlled section. Access is not provided 24 hours -- check to verify the hours.

Fantastic indoor storage facility!

Cindy was AWSOME helpful and knowledgeable. Beat place to rent

Dropped in for some boxes, Cindy, greeted me with a smile and was very helpful! In and out in no time. Thanks Cindy!!!

Cindy was a great help when we were moving! Will definitely be coming back!

Cindy, Donna, and Joseph were very nice and helpful!

Cindy’s and Andrew’s hospitality was great. We had a lot of questions and they answered everything as clear and nice as they could. Our storage movement was easy and smooth, couldn’t have been more grateful for their service.

Cindy is so nice and knowledgeable. She is such a valuable asset for everything I need help with!

Cindy was amazing she was the first one to greet me as I walked in. I had quite a few questions and she was very patient and Made sure sure answer all my questions and direct me. I would recommend this branch to anyone looking to store their stuff in a safe friendly location.

Wonderful service, nice environment workers are very helpful wouldn't want to use any other storage location

Sometimes it’s hard to find an employee when you need them, they have 1 person running 2 facilities. Also the AC system in my supposed environmentally controlled unit isn’t working.

Cindy was super helpful! Great experience 😃

Place was great and Marlene was the lady who made it happen she kind and warming in our time of need thanks again highly recommend

Marlene was super helpful and super sweet. Great customer service, my husband and I always felt welcome! 😊

Great service from Cindy!!!

Great staff! Cindy is a awesome person.

Customer service was great!!! Facility was very clean.

Cindy is very nice,helpful and welcoming every time i come in. Great employee!!

First time renting a storage unit, Cindy was an excellent property manager with answering questions, and giving out information based off of my inexperience first time storage renting. 100% satisfied and happy with this first time experience

I just got a storage unit Public Storage and I worked with Cindy and she was awesome!!!😃If you need storage definitely go with these guys they are great!

BEST CUSTOMER SERVICE! Cindy was extremely friendly and helpful with a situation I needed help with. Every encounter I have had with her has been just as positive.

Great location and helpful staff. Cindy assisted me with all my technical questions and Joetta did a wonderful job finding a quote for me with other locations .

Cindy was extremely helpful with finding me the supplies i needed to move :)

The ladies at Public Storage Friendswood were so kind & helpful! I needed some moving supplies & they helped me get everything I needed & were super friendly about it!

Marlene provided excellent customer service. Thanks!!

Marlene was awesome. Great asset to your company

Cindy was awesome! Friendly and very helpful. Took her time and answered all my questions.

Cindy was fantastic! We rented for 3 months while moving from Houston to Tyler and she went above and beyond every time we had to change things up. From getting a first unit that was too small, moving to a bigger one, then realizing we did actually need another small unit, she took great care of us! Patient, kind, and very helpful, she was a blessing during our moving process ❤️

Cindy was extremely helpful and approachable. Very patient and willing to explain whatever questions we had to make sure our storage unit rental went as seamless as possible. Very impressed with this location.

Great service, excellent knowledge of the facility. Good pricing. Thank you, Sandy

Great staff and very helpful

Marlene was very helpful correcting an unusual billing issue and helped me maintain my current monthly rate. The facility is clean and the staff are very professional.

I came in 9 months ago totally frustrated because of a last minute storage need, but Cindy was able to get me setup promptly!! Today I came back to vacate and close out my contract and once again Cindy took great care of me. She’s been a pleasure to work with…Thanks!!!

Excellent service! Cindy and Marlene helped me through securing my unit while I was out of town. They stayed in communication daily to assure I was taken care of … thank you both!

Gwen is awesome!! She totally rocks.

Awesome customer service. site manager is very kind and extremely helpful.

Cindy is and has always been very attentive to my needs. She is also a great conversationalist. I always enjoy talking to her.

Cindy was very helpful

Cindy was so great and helpful!! She made the process of switching to a smaller unit go smoothly!

Very impressed with this location it is well maintained and Cindy has excellent customer service skills!

Great place, and great service! Marlene was wonderful at assisting me. 5 stars for sure!

This place rocks! Was able to get a very large storage for a very reasonable price. The lady at the front was helpful and very nice. The facility is well kept, and there is always a dolly available when I go in. I was able to save a substantial amount compared to the other place I was renting.

Cindy was very helpful.

If it wasn't for Cindy I wouldn't be at this location. She is always helpful & goes above & beyond

Cindy is amazing at answering all the questions I have and was the sweetest and nicest person. I highly recommend renting from her!

Cindy was so helpful with finding me what I needed.

I'm so glad to have had Cindy help with finding what I needed for my move!

I was just going along for the ride

We went to public storage last week on January 7th and we were assisted by the nicest lady named Cindy and she was the friendliest person! We needed help picking some boxes for our house remodeling and did not know where to start. She advised us on the sizes and type of boxes we needed and they ended up being perfect! We could not have asked for better service. Thank you Cindy for your help! If we ever need more boxes or supplies we know where to go thanks to Cindy, and we will recommend anyone we know that is in need of this service to public storage. Thank you again Cindy!

Simple and clean facility, easy access from 528, wide open parking right next to door, and carts always available near elevators. Cindy takes pride in her facility, as others have noted. Easy recommendation.

Was very impressed with the girl that assisted me. She was friendly & answered my every concern. I hope you appreciate having an employee like Cindy. In a world filled with so much uncertainty how fortunate to have someone so competent. Please give this girl a raise !

Cindy is very friendly and knowledgeable. The facility is clean and easy to access. Would recommend this storage facility.

Don’t think I’d ever choose a different place for all my storage and moving needs!!! Cindy was such a great help!!

Great service, Cindy is incredibly helpful and knowledgeable. Facility is clean, good pricing.

Cindy was very helpful in evaluating my situation as a long-time customer and helping me out with a rate increase.

Horrible service!! Office was supposed to open at 9:30, got there at 10:30, waited for an hour for help and could not find anyone working!! Never go back!!

Bailey and Cindy were very helpful! Highly recommend renting units from this facility. Great customer service.

Great service and staff. Cindy and Corina were awesome!

well maintained and pleasant climate controlled facility. but the real bonus is the office staff. I am preparing to move out, but lost my key. the office personnel are able to schedule cutting the lock, but require that the unit be relocked immediately. instead of forcing me to purchase a new lock, they were able to provide me with a temporary lock that I can return to the office after I move. great customer service!

Cindy was such a help to me. I was trying to change units and she guided me all the way. Way to go Cindy!

Great and helpful customer service from Jim and Cindy. Facility is very clean and quite accessible

Cindy was so nice and helpful.

Cindy is a Rockstar she's amazing!

Cindy helped me so much when I came in for boxes!

Cindy was such a great help getting all the stuff I need for moving! Amazing person!

Cindy & Sherry were very helpful when I stopped by for boxes. The customer service was fantastic

Stopped in to buy boxes and Cindy was a huge help with everything.

Colin was very helpful and quick to get us the help we needed, and for any questions we had it was all taken care of really quickly.

My mom and I stopped in to buy a couple boxes and Cindy was so helpful with pick out out which ones were right for us. A+ customer service!

When having to move out with short notice, I looked all over and couldn't find a storage that was cost efficient as well as easily accessible. This place was PERFECT!! Not only is the staff super wonderful, kind, and prompt (Shoutout to Ms. Cindy and Ms. Pam) but I had zero issues while utilizing this storage space. I Highly recommend to anyone needing a storage space! Will absolutely use them in the future if I am needing a storage unit again :)

Update 4/29/21: I upgraded to a larger unit a couple of weeks ago. Pam was extremely helpful. Since this was the last available unit, she held my reservation until I could get there in person to sign the paperwork. I met with Cindy yesterday. She was very helpful and answered all of my questions. I rented a unit, but haven't moved anything in yet. The place looks very clean, safe and secure.

Cindy helped me out today. She quickly got me in a nice 10x10 for a good rate.

Pam was very helpful when I stopped in to inquire about renting a unit.

Cindy....Thank you for always being so Amazing...I appreciate everything you do. You are a wonderful asset to this establishment. 🤗🌷

I spot by to buy some boxes and Cindy was very helpful.

I found out that Public Storage sells boxes, bubble wrap and all kinds of other packaging supplies. Cindy, with Public Storage, was extremely informative about storage locker rates and tremendously helpful with my decisions while I was at the front desk. Pleasant experience!

Wonderfully caring and considerate. Fair, clean and safe.

5 stars is not enough for this great location. Cindy, the on site Manager, is an exceptional individual who is there to help, no matter what the challenge. I have had a space at this location for years and Cindy recently assisted me in changing the unit to a more useful size. It was seamless and she provided extra effort to make sure that I got the perfect unit in the right location. She is truly a positive professional who goes the extra mile to make sure that you are happy with space and service. If you are looking for the best location, outstanding staff and a clean, safe environment - look no further because this is the place! Thanks, Cindy, you are definitely an asset to Public Storage!

I bid on a storage and I got it and went a paid the fees and all necessary. Well due to unforeseen circumstances I was unable to get the items, so I told them to give them away or re- auction it off or whatever they could do. Cindy the manager on site was very kind, cordial and understanding to my situation, she was my ANGEL this morning God Bless her for listening to me. You need more people like her, she brought a moment of happiness to me in my time of need. Dealing with COVID-19 is nothing to be happy about, I thank you CINDY!!!! Public Storage in Friendswood, Texas . I want to add something today March 20,2021 Cindy from storage called me and asked how my daughter was doing as she was released from the hospital from battling this COVID, she didn’t have to do that but my heart knew God placed her in my life for a reason. Cindy also had some great news for me about my being able to bid for online auctions, she went to bat for me and she didn’t have to, God Bless this wonderful woman, I was not suspended because she cared and between Cindy and Susan Daroff customer success manager at Storage Treasures they cared enough to reconsider my situation. Thank you both so very much!! This is CUSTOMER SERVICE AND SOME!

It's my friends storage unit, but I have 2 of my own in 2 different cities in Texas. Never had a problem with Public Storage. Always friendly people and never seen one that wasn't well lit.

Cindy was very helpful, recommend this place if you need storage. Great Service!!!!

My family and I never had the experience of renting a storage unit; needless to say, the winter storm caused enough stress and the last thing I needed was bad experiences. However, I was able to find good rates at this location close to our home. Cindy was very friendly, helpful and informative. The units are clean, well kept, secured and best of all NOT smelly (Big plus). I was amazed that I actually enjoyed storing my family’s belongings. I just wished packing was less tiring. ;)

Too hot in the building. The control climate is not as cool as it needs to be. Elevator was broken. Glass in a door was broken and there are not enough carts.

I had fraud on my debit card and I had to get a new one so I accidentally missed a payment and was changed a late fee. Cindy was extremely sweet and helpful in getting the whole ordeal figured out.

I rented my storage unit from Cindy at the 3500 E FM 528 location in Friendswood. Her customer service skills are great! She is friendly, knowledgeable and very helpful.

Had an amazing experience! Ms Cindy took the time to find me a great deal and a unit fit for my needs.

Cindy was very helpful! Thank you very much.

Excellent service from Pam. I would recommend

Cindy the manager has been spectacular. The facility is very clean and well lit. The new access code via your phone is a nice feature.

Cindy was super helpful and friendly.

Cindy sold us a storage unit and did a great job!!

Had a wonderful experience with Cindy and Cesar. They were very friendly, knowledgeable and showed me several units without making me feel pressured to choose. I picked a 10x15 and im looking forward to storing my stuff and seeing them again.

Renting this storage space was very easy and convenient. Cindy was a huge help in providing me the information needed to make my rental experience easy and painless

Beat customer service I’ve ever experienced. Cindy’s the best problem solver

This is by far the friendliest storage i have ever used. The facilities are clean and bug free. Cindy is the most knowledgeable storage expert I have had the pleasure to work with. She made suggestions I had not thought of. Highly recommend this place.

My husband and I had a great experience here. We were greeted and helped by Pam. She got us all set up with the storage unit we needed. Facility is clean and has climate control units.

Great place and the friendly manager Cindy was fantastic and knowledgeable. Thank you Cindy. We will recommend your place to everyone we know.

Cindy was very knowledgeable and helpful in assisting us with our storage needs! Thanks Cindy.

SUCH RIDICULOUS SERVICE AT THIS LOCATION!! We came inside and this woman at the front had the audacity to smile and greet us kindly and answer ALL OF OUR QUESTIONS! She even escorted us to storage and room and showed us tricks on how to open and lock the door that I would have otherwise completely missed. This place is clean and easy to navigate. Love the 18 wheeler access. To whoever is reading this, give Cindy a raise.

Cindy was very helpful and am looking forward to my move thank you!!

I have been with this storage facility for some years now and have been very pleased. Cindy is very friendly and courteous. She greets me with a smile and a warm hello each time she sees me. Cindy, thank you for being pleasant and I am glad I chose this PS. BTW, Its always clean.

Cindy was an absolute angel for me today. In a pinch she helped me get into a bigger unit. Movers were there and she worked quickly to get things rolling. You have one jewel of an employee in Cindy. Thanks!!!!

This place is amazing. I've been renting there for a number of months, and ultimately there was a problem with the space itself. Their very competent manager, Cindy, suggested solutions and went to quite a bit of trouble to get it resolved. I just can't say enough about how great this location is at providing exceptional service!

This is by-far the dirtiest facility I have ever rented! The walls inside look like they have never been dusted. The concrete floor has deep chunks missing that makes it hard to roll your cart over. When I brought both to management's attention, they told me that they have notified their superiors many times, to no avail. They mentioned that since the cement is not sealed, dusting does not help! I also mentioned the musty smell of the facility. If you decide to try the Public Storage two miles east of this facility, the building I was in smells similar to a sewage processing facility. Public Storage is not recommended by this tenant. Update: I want to be sure and let you know that the staff was exceedingly helpful. Cindy was very professional, as was her helper. They did offer to let me out of my contract, which I accepted. There is no hard feelings. I do hope that their parent company provides the repairs needed to make this a better facility. It requires some upgrades/renovations and cleaning.

Cindy was awesome, very professional and helpful, we appreciate all her help

Pamela was so great, very helpful and sweet! Totally recommend this place

I had a space at this location for a couple years and the staff was awesome, especially Cindy. They were always very helpful and professional. If I ever need storage again I will definitely be back.

Pam and Cindy were above and beyond. I had a 5x10 but it was locked when I got there. They put me in a 10x10 no question so I could unload my stuff.

Cindy was truly amazing!! She made the process so easy and was so patient and helpful! Highly recommend!!

I enjoyed Cindy's expertise and help with getting my storage, especially after a layoff and coronavirus economic stress. The process was easy, and she even helped me with sizing based on the things I had. She has great customer service skills, and I appreciate the fact I was able to have a pleasant experience. Thank you Public Storage.

great people excellent price.

These guys are awesome and give great customer service!!!!

Glad I decided to go with this facility. They are Extremely friendly, welcoming and very helpful!

Jim was friendly and helpful. He answered all my questions and concerns. The space was clean and security protocols were explained. I had a wonderful experience.

Very helpful staff ready and willing to answer questions and provide assistance as much as they are able. They have helped make an otherwise stressful time a little more bright.

Within our family, we have two units at the location now. I opened the first unit yesterday with Jim. He was fantastic. Very helpful and a pleasure to hang out with. I probably spent too much time just shooting the breeze with him, but the experience was top notch.

Just rented a 10x19 unit at the location. Had a wonderful experience with Janise and Cindy. Super nice ladies, extremely helpful, and the whole experience was just a pleasure. It was easy. No fuss, no muss. Not a negative thing to say. Great location too. Lots of parking, easily accessible right off the main drag. I like this location!

Pleasant and supportive service

Cindy and Jim were such nice people. Very understanding and helpful. Will go back again

Great storage facility!

The entire process was a breeze. Signed up online and the check-in process at the facility was quick. The facility is clean, well-lit, and very secure. Janise was very pleasant and extremely efficient. Thanks for the great service.

Heather is who I worked with she was very nice an helpful she answered all of my questions an helped me to pick out the right unit for my belongings I will definitely be returning

I just started renting a unit here after moving to a smaller apartment. They were very thorough in explaining my rental process and making sure I had everything I needed for move-in. Cindy is so super friendly and helpful. Its nice to have a warm and inviting place to keep my belongings safe. Thank you Cindy and public storage for a great rate and great service!!!

Cindy was extremely helpful and knowledgeable. Highly recommend

Great,and friendly service.Made everything so clear as far as available units, and insurance etc.Showed us different units.Highly recommend this location.

Great facility, clean & bright with easy access. Very easy to rent a space online & finalize in person. I was done in 10 minutes. Janise & Pam were super pleasant & emphasized if I needed anything anytime to let them know asap...they wanted to make sure they met my needs.

Came in to pay my moms bill and janise made it a very fast and smooth process

Stopped in to get a quote and Janise was able to help me. Very polite and knowledgeable. Looking forward to doing business with such a great person and helpful business.

Had a great experience. Janise was super helpful in showing us around and walking us through things.

Very good service

Janise and Samantha were both awesome, pleasant and professional!! Thanks!!

Started my lease online and not a minute passed when I received a very friendly call from Jim. We set up a time to complete the lease agreement, and to receive me was another friendly person Samantha. Who is also very professional and answered all my questions. This location is very clean organized and right on point to keep the customers happy and great prices and awesome customer service.

This is my first time getting a storage unit and I had a wonderful experience at this location. Jim helped me set up my account and showed me around to make things as easy as possible for me. I have a lot going on with moving and this helped make the process easier. Highly recommend them!

Jim was so helpful with selecting what I needed! Thank you Jim!!

The whole process was quick and easy. And a big thanks to Samantha for being so friendly and informative. I refer everyone I know to her now. 😊

Came by this property to pay on my unit. Samantha was very professional, super friendly and made the process easy and fast. Was able to have my needs met. Wouldn’t recommend anyone else but here for storage needs.

Jim was great! He made my husband and myself feel better about our first storage rental. He explained everything in detail & answered any & all questions that we had. He was patient and kind. We look forward to our future with this Public Storage facility!

Very convenient location. Great customer service. Sammi is always a joy to work with!! Thank you for everything!

I absolutely loved my experience! Sammi was very nice and patient with me. Clean units AND friendly staff. I definitely will refer everyone I know that needs units ☺️ Thank you so much sammi for the help!

Glad I came in and got my unit! Samantha was extremely helpful with making sure my property is taken care of.

Great staff, very friendly and helpful, clean, secure. I was a customer here for over 5 years. I recommend.

Jim and Cindy were very helpful and kind =) We are very happy with our new unit =)

Cindy and Jim always give me good customer services every time I come and make payments!!! ❤️

Super friendly staff! Cindy and Jim were fantastic! Thanks so much for taking care of my stuff over the years!

Cindy was super helpful and made our moving process so easy and stress free.

When I first set up my appointment to come in back in July, to look at the units, Cindy was so patient ( I was very ill, and needed the storage that day) and helpful with me. When I came in September, I met her husband who is just like Cindy, polite, kind, friendly & helpful. I know I’ll move my things out eventually, but until this, this is the best storage place on Friendswood!!

Good stuff, no gruff.

Bug free, climate controlled, and great service. Cant get much better than that.

Nice price for the space you get

Great environment, conveniently located for friendswood residents. Great customer service 👍 high quality, clean units. Might want to buy damp check, it actually traps moisture in air as seen in the pic. Jim and Cindy are phenomenal and help with the process any way they can. Great experience!

Cindy, Patricia & Jim are the trifecta of excellent customer service. They made the move-in process a breeze. The facility is clean, well-lit and very well managed. Don’t look any where else for your storage needs!

Patricia was wonderful and so helpful!

Super friendly people and they treat you with respect!

Jim was an amazing help. He informed me of everything that was offered as well as gave me info on things I didn’t even know public storage had to help with my storage needs. I will come back and recommend this location due to Jim and his customer service alone.

Thank you Jim for great service!

Rented many storage units before. The customer service that Cindy provides is excellent. She is extremely friendly and the units are clean and secure.

We are planning on moving. We spoke with Cindy and she was super helpful!

When I had questions about how to store and keep my personal "treasures" safe without having to part with them, Cindy listened to my needs and offered brilliant solutions. Her patience and understanding in helping us with our needs was priceless!

Jim and Cindy are awesome team! They provided me with great service and even better customer care. Words cannot express how genuinely grateful for their assistance!!!

Using this location since summer. I am in my storage unit several times a month as I am buying a new home and selling my old one. Cindy and Jim are always friendly and helpful. Glad I chose this facility.

Cindy and Jim are always so helpful and an asset to your establishment. Thank you :)

Cindy & Jim took great care of me, I was in and out like I wanted to be, got a promotional price, and they made sure to explain everything well. Thank you for the easy experience.

Staff is so helpful and friendly.

Very friendly. Very clean and worked with me when I needed to change the times

Monae was awesome. She was professional, knowledgeable, and friendly in performing her duties.

Krista has always been very pleasant and customer service friendly whether here or the LC storage. She is awesome with a smile every single visit and if leaving when you walk up she takes care of you and doesn’t just lock up office if need office.

I recently visited public storage for the very first time. And met JIm and Cindy. They made me feel as though we were longtime friends. I've been to other rental facilities before but never have had such a welcome. The courtesy and politeness was a joy to experience. They are both extremely knowledgeable and friendly. The facility is very well kept and clean.

Cindy was and is friendly and welcoming. The facility is clean. The sign up process was easy and everything was explained throughly.

We recently emptied our storage unit when moving from the area. We stored our belongings there for about 4 months. We really appreciated the superb service from Jim and Cindy. They were great people and were extremely helpful. The storage facility was clean and well-lit.

Jim and Cindy were so helpful and friendly. Got my storage unit quickly. Great customer service!!

Thanks Kipsey for making the rental process an easy one. I would definitely recommend this location to my friends and family.

I met with Cindy this morning to rent my storage unit. She greeted me warmly and walked me through the process including purchasing rental insurance. She was professional and friendly. She even walked me out to my car. I had a great experience with Cindy and would recommend her and this facility to family and friends.

Great price. Associate who handled our rental was very helpful and friendly.

Really good storage place, climate controlled. Cindy is very helpful when any issues arise and very nice.

Cindy was amazing! So informative, and sweet!

Great customer Service and good prices with active protection for your stored goods.

Ive rented here numerous times over the years. I've had the best service this time though because of Cindy. I definitely suggest renting here and I will be back if I ever need a storage space again!

Had a spot there for years never really had an issue other than people not closing the doors

This place was great. I went in for some supplies and information. Cindy was so patient and informed about her job. As i was not sure what i really needed she took the time to help me. I would recommend this facility to any one needing supplies or storage.

I can’t say enough nice things about this place. Jim’s personality and the customer service provided was exceptional. Will be returning there for sure the next time I need boxes and moving supplies. It was such a pleasure meeting him.

Cindy went above and beyond helping us get a storage unit, we came in 5 minutes before they closed and she was happy to help us. We are so glad to have found Cindy and Public Storage!

Jim was super friendly and made the process of moving in very easy!

Jim was super helpful and courteous. We went in early, he got to us promptly and handled multiple customers in a quick and courteous fashion. Thanks Jim!

Jim was very honest and helpful

I dealt with Susan, she was a joy. Made everything fast and easy. Great unit, good price, explained everything...couldn't of asked for a better experience.

Just went to this location for moving supplies & the manager, Cindy was very helpful & polite. If I need anything in Public Storage again I will return to this location.

Very helpful and nice people. Appreciate all the help with what we needed for our move!

Jim and Cindy were exceptionally customer service savvy, informative and very professional. They were so helpful and made the process run so smoothly.

Jim & Cindy were amazing! They could not have made my decision to use Public Storage any easier. Jim was super helpful and patient with me as I asked a ton of questions regarding the size of the unit and even gave me tips on how to better protect my furniture. As a bonus he even made my 3 year old feel special as she tagged along with me. I was looking for a larger unit and Jim was able to find me a bigger unit for LESS money at another nearby Public Storage a few miles away. The entire experience was painless, and I actually enjoyed meeting both Jim and Cindy. I highly recommended this particular location because you won't find better customer service.

This was a last minute decision and turned out to be the best choice for my wife and I. The facility was open on a Sunday and Susan was super helpful with everything. The grounds are clean and the location is very convenient. Would definitely recommend this facility.

Cindy and Jim were wonderful. They were very helpful and friendly. It was a pleasure to have spoken to them.

Great customer service. Thank you Cindy !!

Jim was great, super helpful!

We have been here for several months and have not had any issues. Cindy and Jim have great customer service.

Good service. Safe location

Very impressed with the service that I received. Jim was really helpful and friendly. I would definitely recommend.

Very friendly and helpful and clean!

Krista was awesome. She has great customer service skills and helped us find the storage unit that fit our needs. Facility was clean and well maintained. Great experience

Krista was so helpful and wonderful with getting a unit rented!

Quick and easy check in. Very friendly staff. A+

Krista is always very helpful and accommodating to my husband, Jim, and our son, Zack, in the multiple times they've been there recently to our storage units.

Jim was great and very helpful with my storage unit and made the transition fast and easy!! I highly recommend this location

I've used this location before and am using them again. Jim was very pleasant to work with and helped me out with my new unit. The building always seems clean and well kept and the location is very convenient.

Tabitha Is Awesome!

Krista is awsome property is super clean she pays attention to details goes above and beyond

Krista is great awesome customers service really cares about her tenants

Krista is awesome and wonderful she is always willing to help out no matter what property very clean

Krista was great! Clean and helpful.

Krista was friendly and very helpful!

Krista was very helpful

SUPER CLEAN PROPERTY !@!@!@ Krista is so easy to work with and provides SUPER SERVICE

Junita is excellent. Thank you!

Krista is always so friendly and ready to assist in all matters. Her patience and kindness makes me feel as if my belongings are being stored at a second home. Thank you.

Krista is always kind and professional.

Excellent service from Krista. She was extremely helpful and made it a pleasure to do business with Public Storage.

Krista was wonderful and made the whole process of getting a storage so easy!

Ms. Krista was extremely helpful and knowledgeable of product and was an EXCELLENT representation of the brand PUBLIC STORAGE! Thank you for such an awesome experience!!! 😊😊😊

Krista did a great job helping me find the right size unit and set everything up very efficiently. She took the time to explain all the options available to me and was able to answer all of my questions.

Krista provided outstanding service and explanation of lease

Krista is a wonderful employee and she makes my day everytime I come to my storage location. She provides excellent customer service each and every time.

Make feel like family is confidencial,walking around the property ,went i open my storage she caming and Salute me,with a big smail. And u dont know Of she is de manager ,i talked about Ms Whitney great personality ,on bussines ,I Will give to her my storage ,,y more if is posible,,,

Krista has been very helpful with my storage payment. her warm welcome made my day

I received top notch service from Krista will recommend this facility to my friends.

Great Place!!!!! Had the Best Customer Service from all staff members Especially from Ms Krista!!!!

Krista was awesome. She was so helpful. She showed us units that would benefit our needs & our budget 🙌🏻 definitely 5 star service!

For people who have never used public storage before keep in mind these things; Being charged $1 the first month only applies to the units 5x10 and under. Anything over 5×10 they will charge you half the price of the normal monthly charge. Keep in mind this isn't the end of the price you pay! You will be charged a one time fee of $22 for a lock. I didn't ask if I could bring my own to avoid the charge. You cannot return the lock to get your money back. You will be charged another $24 for an "accountant fee" or something along those lines. To my knowledge it's unavoidable. Finally they force you to insure your unit because of hurricane harvey. You must select from either an $11, $13, or $15 policy or you cannot lease the unit. Do the math in advance before you waste your time! Also don't forget that the price will change the next month. You can't access this building 24hrs meaning you can't access your unit after buisness hours have ended. There are two transport carts to use and you must leave your ID at the desk to borrow one. Once you're done you can return the cart and retrieve your ID. Going into this place and thinking you're going to pay one price but getting surprised by all the extra fees sucks. The one thing excellent about it is the customer service. I was helped by Kristy and she is a wonderful representative. She made the process pleasant and was very informative. Hope this review can help some people. Have a wonderful day and good luck!

Samatha was amazing! You must rent from here... you must!

TaMeka

I'm back again! The girls here are amazing! Krista has been so helpful and wonderful to work with when I had to move out recently with almost no notice because of Harvey mold issues. They know their business. Krista was able to assess what size space I would need to hold what I had to store, while listening to my ascertaining what my budget would allow, and that makes renting a unit a lot easier.

Krista was very sweet and able to get me checked in sooner than I originally scheduled. She was very easy to work with and very accommodating!!

I am very pleased with my experience here. Krista has been so helpful, patient and friendly!!

KRISTA does a very good job with customer relations. VERY friendly and kind.

Krista was awesome! Super helpful and sweet in setting up a lease!

Great service!

Krista has been amazing!! Great customer service and advice on packing materials as well as storage! Very knowledgeable and helpful! Highly recommend Krista at this Friendswood location. She made a stressful situation soooo much better!

Krista was very helpful and through. She made sure we were comfortable and answered all of our questions and concerns.

Krista is awesome!!!!!

Krista was amazing. She was so helpful and informative. She took her time in letting us know all about the property and showed us our unit to ensure that it fit our needs. This property was very clean and well kept. If anyone is looking to rent a unit, I highly recommend this place.

Krista, was awesome and made the process seamless. The online booking worked quickly and was super easy. Thanks!

Krista is a very helpful and always treats everyone with great respect and kindness. Great facility and people running it . Sonya is very knowledgeable and great help as well !

This Public Storage location made it so easy when I needed to get into a unit quickly. The staff is always available and very attentive. Krista helped us out with my move in and was great. I highly suggest this location if you are in need of a unit in the area. Thank you, Public Storage, for making my stay here comfortable and easy.

We were given excellent service by Krista! She was friendly and explained everything clearly. She even stayed late to help us!

Heather was great! Answered all of my questions and explained everything well!!

Krista is always so personable. Love the customer service here

During my move yesterday it was a really stressful transition. I was confused about the payment process but Hailee explained it very throughly and politely, she also mentioned I could call back if I had any further questions. I got what I needed and would definetly recommend friends to this location.

Krista helped me to get my unit. She was very nice and very informative. Absolutely great customer service.

Krista made this dreaded errand quick and easy! She was sweet, prompt and professional! Easy peasy!

Krista is very helpful every time I come into the store.

Krista's customer service was amazing! So helpful on the phone and in person.

Krista was really helpful in advising us which units to choose And gave us useful insight about the neighborhood.👍

Krista was very helpful.

The ladies who first set up my rental up were very friendly and helpful as was Krista on the day I moved my stuff out. Excellent facility and an almost constant smell of moth balls tells me they work hard to keep out critters. Word of caution: the first floor flooded during Harvey so, make sure you purchase insurance/protection if your stuff is on the first level.

Krista has been over the top fantastic... she went over and beyond what we asked of her... she is a diamond amongst a bed of pearls...we loved working with Krista...

Krista was awesome!!!! She helped a lot from the size of storage I needed to showing me that they have complimentary carts (which helped a TON!) Very friendly service! It made my experience more a pleasure than a chore!! Great Job Krista!!!

Krista was great!! Very knowledgeable and informative. Def suggest this place.

Krista is very helpful, courteous and always has a friendly smile.

Came in to buy packing supplies and Krista was amazing! She not only was so knowledgeable and very helpful but also so extremely nice and cheerful! I left in a better mood after talking with her!!! Thank you Krista!!

Jim was very helpful in getting us a storage unit to fit our needs.

Krista is so helpful and very sweet. She answered all my questions and explain it all to us. I will be staying here. She is a wonderful person and she even helped after we left.

Awesome customer service Tameka has a great personally! Very helpful with my situation !

Heather was friendly and explained everything in detail. Showed us the unit and gave us options for our needs. Would definitely recommend this location.

Place is nice, clean, and organized. Jim was awesome!!! Great service!!!!

Danielle provides excellent customer service every time I come Into the office, Very sweet and welcoming. Been renting here for 5mths and have not had any bad experiences, and property is always clean. I would definitely recommend this location for storage.

Danielle and Chandler are very nice and friendly and this is also a very clean environment. Very helpful 5 star environment!!!

We appreciate Chandler! Thanks for making our move easy.

Chandler and Danielle were so sweet and kind and have great personalities. They are professional but welcoming ! Answered all question plus shared info ! Thankful we chose this location for our first ever storage needs! Thank y'all

Danielle the property manager was a great help in helping me correct a computer issue and she also noticed I paying above market value for my unit and put in a request to help me since I was considered a valued customer since 2007. Thank you Danielle

Chandler was very helpful explaining and showing us the property. Very easy to talk with and keeped us laughing.

Danielle was great!! Very friendly and helpful. I highly recommend this public Storage.

Danielle was easy to deal with and was very helpful. Appreciate the service. Will be back if I need anything else.

Danielle helped me rent a storage unit today. She was courteous and knowledgeable. C. Mangle

Thanks to the wonderful people here for helping me out giving great customer services and help. I was very pleased and thankful for all the service they offered me. Very polite and helpful workers here at this location

Great customer service! Thank you Chandler for all of your help and for making our decision to choose Public Storage an easy one.

Keisha was exceptionally helpful and so very kind. The unit is easily accessible and very clean with a very secure bolt lock. Love the huge carts--they made storing everything much easier. Thank you

Being overwhelmed by the aftermath of Hurricane Harvey, it was difficult to secure storage anywhere. Keisha made the process easy. She is very professional and personable. I highly recommend her. Thanks Keisha., you're a sweetheart!

Krista C. Was very helpful, very clean location, great customer service!

Terrible place. Because of staff. If you are in need of a cart or dolly, you must retrieve one ( of the two they provide) from the front office. This poses a problem when the office attendant IS NEVER IN THERE and the doors are always locked. This is not an exaggeration because I lived a block away and found this to be true multiple times A DAY for over a week.

Great Place. The service is great and the Manager will do all she can to help with any problems you have. I have received increasing on rent but I was able to speak to the Manager and she got me a reasonable rate. Business is business so I understand. I would definitely continue renting here due to the exceptional service, it's always clean, and I know my items are safe there. Thanks again for everything!

Before the facility became public storage, it was great. Since public storage has taken over, they have jacked up the prices and limited the hours of access. They also lock up the carts when no one is in the office which means you rarely have access to a cart. My rate has gone up at least 3 times and it is no longer a reasonable rate at $100 more a month than they offer new customers. The increases are completely unacceptable when you consider their marginal increase in operating cost every 6 months. If you call corporate customer service, they basically tell you that they dont care if you disagree with their policies and there is nothing they can do because the executive set the policy and everyone i could talk to would regurgitate the same "we don't care about our customers" rhetoric. Never again. I'm moving out and will never use ANY Public Storage facility again. They have proven to me that they could care less about retaining customers, they just want to squeeze every dime out of you they can while they have you.

Keisha was great.

Keisha was fantastic. Great experience!

Very clean and the staff is very helpful. the climate control is great

Keisha was always very kind, knowledgeable and helpful! Thank you!

TaMeka was super friendly.. went out of her way to make the process easy and was thorough. She was more than happy to show me around and make sure I was happy with our new unit. This girl is super sweet! If u need a storage I hope u get her to help u! Update: I was told price would be locked in and that TaMeka would back me up if price went up.. long story short... never saw her again, price went up every 6 months and there was nothing anyone could do. I got rid of everything and moved out of this storage asap! Very deceitful people working here. One star for TaMeka otherwise go elsewhere!

The agents, Keisha & Chandler,were courteous, professional, knowledgeable and friendly. The facility was welcoming and clean.

I was helped by Lakeisha to find the cheapest storage unit best for my budget and made the experience quick and simple. I was in and out in less than 20 minutes with everything I needed complete.

Great Service from Emily and Lakeisha... 10 star rating

Lakeisha was quick and very helpful. She was mindful of the fact too that I was coming from a long distance and would be there close to closing. Couldn't have had a better experience.

Lakeisha and Chandler were very helpful and friendly.

Lakeisha was so helpful and thorough.

Lakeisha is such a great helper and wonderful customer service... She's the best

Lakeisha took care of me and has great customer!!!

Lakeisha was fantastic! She helped us get set up with our new storage unit and made the process very smooth and quick.

Lakeisha checked us into Public Storage today and did a wonderful job telling and showing us the unit and how it all works. She was so nice and friendly and helpful. PS is nice and clean and we got a fantastic rate by entering all our information online before going to our appointment for the express check in. We know if we have any more questions Lakeisha has the answers. Thanks Likeisha

Tameka at public storage this morning was awesome! She provided me with great customer service and has a wonderful personality! I will definitely be using this storage facility if I ever need a storage again!

Lakeisha was very courteous and helpful - I'll be back!

Stored my stuff at this location for three years. Great climate controlled environment and Lakeisha the manager is awesome. Definitely add something positive to that place.

Lakeisha was great!

We continue to experience good customer service at Public Storage and Lakeisha (property manager) is very helpful, courteous, professional and friendly. Thank you.

Tameka was great- very friendly and took care of me even though I got there much later than my appointment time!

Lakeisha made our experience quick and easy!

I just rented my first storage unit from Lakeisha at public storage. GREAT customer service, I would recommend coming to this location and asking for her! She is extremely knowledgeable & will answer any of your questions! :)

Lakeisha was amazing!! Best customer service ever, would definitely recommend

I was not happy with the customer service I received today. The lady who did not tell me her name nor have a name tag, acted like she didn't want to work. I rented with storage quest, a little further than I wanted to store but I REFUSE to give public storage my long-term business after the representation of your company I saw today.

Lakeisha is so very courteous and professional. I had a great experience at this location😁

Lakeisha was very helpful getting us set up with our storage unit. Good customer service.

I needed a storage unit today and had never rented one before so had many questions. LaKeisha was professional, informative and very helpful. The whole process took less than 30 minutes! Very pleased.

Lakeisha was polite and courteous. She took care of my needs and then some. I felt like she cared about me as a person. She even stayed after to make sure I got everything I needed. Thank you again, Lakeisha

Great customer service with lakeisha!!

Fast and easy with a smile at a fair price

Lakeisha was extremely helpful and informative! She answered all my questions and was very friendly!! Will tell my friends about this location!!

Been using Public Storage for over 5 months and it has been great. Lakeisha is always super friendly and helpful when I go in. Keep up the great work!

I am giving this Public Storage a 5 STAR rating review!! The customer service personnel Lakeisha was professional and very knowledgeable about all the services and products offered to the customer. The building is centered in a very convenient location within Friendswood making it an ideal time saver when out and about. The inside is a very nice temperature, plenty of lighting to see, a elevator for easy access to the second and third floors and they also provide push carts to transport items from your vehicle to your storage spot. The property is very clean both inside and out.and every outside door has a number coded lock for great security. I am very happy with my choice just as I know you will be also. So thank you again Lakeisha for all your help every time I have needed to come in. You are the best! Jeanette W.

Lakeisha has wonderful customer service, she helped me save $50...

Lakeisha has great stuffs would recommend 10 stars

Elisa and Lakeisha are awesome. Even though we took the scenic route to find the unit i needed. They were very helpful in helping me make the right choice.

Lakeisha provided great customer service!!! She took care of everything that I needed. I'm definitely coming back if I need another storage unit.

Great customer service, very friendly.

Elisa was a great help and very nice. Would recommend!

Quick, smooth process! Lakeisha made my move from Illinois to Texas less stressful with her customer service and demeanor. She deserves more than 5 stars. Life is easier with managers like her. Go see for yourself.

Lakeisha and Elisa has wonderful customer service,such great girls they will take care of you!!! Keep up the good work

I spoke with Keisha over the phone initially to get a quote and she was very professional and kind. Once we decided to go with this location, her professionalism showed in her work. She explained things thoroughly and answered all my questions effectively. I highly recommend this location.

Lakeisha she knew exactly want I wanted! I'll Choose her every time!

Lakeisha is great at what she does... Great customer service

Elisa and Keisha were quick and had excellent customer service. I was in and with a smile on face!

Lekeisha helped me get set up with my new unit and she went above and beyond of what one would expect. Thank you!!

Lakeisha gave me excellent service. Cannot ask for more. 5 stars.

Great customer service ask for Lakeisha and she will get you what u need !!! Very clean and organized facility

Lakisha was awesome! Very courteous and knowledgeable. Made things super easy. Thank you!!

Lakiesha and Connie. Wonderful service.

Lakeisha and Connie are great storage experts and will help u with anything u need to know, keep up the good work girls!

Lakiesha and Lorraine Has The Best CUSTOMER SERVICE SKILLS. THEY WERE VERY HELPFUL AMD FRIENDLY 👍👍👍👍

Came into Public Storage and a kind lady by the name of Lorraine Ford was extremely helpful and courteous. She was awesome and I had a great storage experience.

Lakeisha has the best customer service ever!!!

Lakeisha is very nice and friendly and keeps property well organized... great customer service

Go see lakeisha... Great customer service

Low prices, great customer service, and excellent facility!!! Come see *lakeisha* she's wonderful

Lakeisha is wonderful at doing her job, keep up the good work and thanks for the cold water !!!

Lakeisha was awesome! Took great care of us with excellent customer service. Would definitely recommend working with her!!

I come here every month to make a payment and my boys were moving some of our things around in our unit and it was very hot and it's like she reading our mind because here lakeisha comes with 3 bottles of cold water, this lady definitely has customer service down packed... This property is always clean and the employees here are always nice and friendly... Keep up the good work

Lakeisha is very nice and accomidating,while we were moving she came out and gave us water and asking is there anything she can help us with and she is a very nice lady and employee

Every time i come here lakeisha is very nice and courteous and facility is always clean and this is a very friendly environment

Tamek did a great job and helped me with all my storage needs:)

Love this Storage. Great people! Thanks for everything!

La'Keisha made the process of checking in seamless and was very helpful. She has made every effort to be welcoming and accommodating. The downsides are the facility is not accessible 24 hours per day and the moving carts/dollies have to be checked out rather than accessible at all times. Overall good experience.

Lakeisha is a very friendly person and this is a very nice and clean facility

Lakeisha is very well organized and nice when it comes to her customers... Very good sales man

It was clean and looked safe and Samantha was so helpful and understanding public storage had the best prices

Tameka was supper friendly very helpful way to go!

Tameka was awesome

TaMeka was absolutely wonderful. She is one of the few people left that know what great customer service is. Very helpful and very friendly.

TaMeka gave very friendly service and they offer a good price.

First time renter at Public Storage. All i can say is AWESOME customer service! Cam was very helpful and very nice! Looking forward to making some room in our house!

The serve was fast and the lady name Lakeisha was very helpful and very professional. Thanks

Briana was very helpful. I recommend this place to anyone. Great customer service, great environment

Went in for moving supplies and Samantha really helped me get the right size boxes and supplies. Will be back for more soon!

great cheerful representative Cheryl was quick and very helpful. got our storage unit processed and our the door with a smile. highly recommend this storage facility to anyone!

Chelsea was so polite getting my unit I even got boxes!

Lakeisha was most helpful with guiding me through the rental process. I have my unit and am ready to fill it. Thank you, Lakeisha

Bryan was real helpful on helping us figure out what size we needed and what boxes and stuff we needed. Glad we didn't feel like he was just out to put us in the biggest garage at his business, but took time to figure out our needs.

Great property and we appreciate Brian answering all our questions.

Great service, and I feel my things are secure. Brian is very helpful.

great service, friendly, gave options...stayed after hours to help us..i was amazed, Nicole seriously did not seem to mind at all even though i know that it was hard to stay after hours. she took care of us when we were in a bind. Thank you!! great representation of your company.

Lisa was attentive and answered all my questions. Friendly and informative.

The manager Laura greeted me with a smile and was very nice and knowledgeable about every question I had and recommended what boxes would be good for me. Thank you so much Laura.

Laura Reed was great and the service was outstanding

Friendly service, clean facility, and reasonable prices. Laura is great, go see her!

I was at the property a week ago and am very happy about my experience. I didn't even know Wardrobe boxes existed! Laura was so helpful and I will be recommending this place to all my friends.

Great place, laura has great service!

100% satisfied

Ladies was a big help for all our needs.

the staff is very friendly and the place is always clean and secure... would refer to a friend.

Laura was awesome! After Brian down the road was very rude and refused to help me.... Great facility, cleaner and manager Laura was so helpful!!! Guess it all worked out better for is being here!

Laura was amazing, I really found what i was looking for! :-)

Laura was great, great location

I am relocating the San Antonio Area, and I needed boxes and other supplies. I was very pleased with the service. Laura was very pleasant and most helpful with what I needed. Great customer service! I would definitely recommend this public stoarge to my friends & relatives if ever needed.

I needed to grab some packing supplies and was in a time crunch. Laura made site I had everything I needed in a timely and affordable manner. Moving is never fun but it helps when the people helping are nice

My husband has stored here since the first of the year and Laura has always been very professional and courteous. The facility is well maintained and Laura is always ready to help us with anything we might need. I recommend this place to anyone in need of storage whether it be long term or short term. They have great move in specials!

Great experience my daughter was in desperate need of storage and in a hurry. Laura was understanding, kind, and very thorough. Probably the easiest part of this moving disaster! Highly recommend this location.