Public Storage Self-Storage Units at 4721 Ross Ave, Dallas, TX

No one ever answers the phone , rat poop everywhere inside unit and out . No one’s in the office during open hours and the door is locked . Also the elevator doesn’t work to go to third floor .

Tanner was very helpful great customer service

Tanner was about to close and stayed open for me… great guy I have been using public storage for years now and never have I met such a helpful guy… 12 thumbs up to this guy you were truly awesome

ABSOLUTELY NO ONE SHOULD USE THIS STORAGE UNIT. Unless of course you want to throw away everything in your unit because the storage unit sprayed your belongings with rat poison without asking. Rats chewed up all of my belongings worth over $5000. The storage unit employee hasn’t been in the office during business hours for the past 5 times I’ve gone. I haven’t seen a dime from insurance or any forgiveness from the storage unit.

Convenient and management works good with our neighborhood.

Great and clean location. Tanner was very helpful in getting our space set up! Thank you Tanner!!

Tanner really helped me out when I needed it most he is very professional and I would definitely recommend this location to anyone

Oh, I just came in to get a larger storage, and there was a young man named Tanner, who was so helpful, patient, kind and very knowledgeable. He’s the kind of person that I would want to help me all the time. He stood out above all the other employees that I’ve dealt with since I have been renting from public storage. Thank you all so much for having the best help! Great job, Tanner! I appreciate you! Well done!

This is the worst storage facility I’ve ever experienced. Had to pay movers twice because someone else’s lock was on my unit and I wasn’t able to access my unit. Every time I try to access my unit, the elevator is either broken, the front door is locked (during business hours) or the associate is no where to be found. For their prices, save yourself the stress and go elsewhere.

Horrible experience here. I had to come across a HUGE RAT INFESTATION after at least two months of it being an issue for this location. When I filed a claim with the insurance it covers whopping $250 at best. Still has not been paid after missing a full day of work + $900 in moving fees on a whim to not be in a rat infested unit + still charging me for July after moving 5 days into the month without proration. This place is very poorly ran and I highly suggest to trust another company with your belongings to be protected. I’ve lost so many things due to rat destruction.

Tanner is awesome!!! He is so welcoming, informative, down to earth and approachable. I really appreciate him taking the time to explain the process to us, along with answering all of our questions.

Stephen was very efficient in helping me get 2 additional units Friendly and professional Ask for him A

My space hadn't been broken into yet. That's good, I guess. About the best thing I can say about it. Rent is 3 times what it was at the beginning. The light has been burned out in my space since I began renting.

Just rented a the Ross location Stephen the manager was very helpful

When in to public storage at Ross to pay bill the manager Stephen is always a great help and property is always clean

Good management! They were quick easy and got me exactly what I needed. Average price. I’ll come back for sure. Thanks Stephen and Tanner for being the best!!!

Came in this afternoon to transfer from an existing unit to a larger space and was helped by Tanner. Tanner provided excellent customer service and was very thorough in showing me another unit and going over pricing. He was very knowledgeable about the property and reassuring that the homeless situation and pest control issues were being addressed. One suggestion would be to address the stale smells in the hallways. Other than that would definitely recommend asking for Tanner if needing help or guidance when choosing a storage unit!

I hate Public Storage! There billing system only charges on the 1st! Can you say "STUPIIIDDD???" SMH. You can ONLY use their carts during office hours!?!?!? REALLY??? And IF YOU CAN FIND ANY, BECAUSE THEY ONLY HAVE TWO!!! AND don't be bamboozled about their $1 storage for the first month FEE. You also have to pay an admin fee and lock fee and probably the pro-rated monthly fee! Oh! And give a 48 hr notice to vacate! I. GOT. OUT!!! SMH. YES! I miss you, EXTRA SPACE STORAGE💗.

Tanner was super helpful and showed me where everything was and recommended a perfectly sized unit. Many thanks!

Do not rent here! This place is horribly disgusting! They do not keep the homeless out and the stench of human waste is sickening. There is also a huge rodent problem which contributes to the smell and destruction of your property. I have also found cockroaches in my unit. There are frequent break-ins. Mine has been broken into, and I have seen other units with broken doors and the Public temporary locks on them. Apparently their cameras do not work. Also I have been stuck on the third floor, enduring the sickening smell, when the elevator stopped working and the stairwell was filled with human waste. Stay away from this place, or you will deeply regret renting here. It is a waste of money!

This facility has rats and homeless people are constantly blocking the doors. Renters beware!

I am writing to express my disappointment and concern regarding my recent experience with your storage rental service. Upon my arrival at the rental unit, I discovered a dead mouse inside. This was not only unpleasant, but it also raises significant health and safety concerns. There was no employee around for me to inform about this issue, so I was forced to go home. I was trying to get a refund but when I called corporate days later due to the recent Texas ice storm, they said that to get a refund I would have to cancel within 24 hrs of the start of the rental, but I told her that there was no employee there at the time and insisted that I should have called corporate at the time. As a paying customer, I expect a clean, safe, and hygienic environment for my stored belongings. The fact that a dead mouse was found inside the unit suggests that your company's maintenance and pest control practices are inadequate. Unfortunately, this experience has left a negative impression on me, and I cannot recommend your storage rental service to others. I believe that other potential customers deserve to know about the issues I have experienced to make informed decisions when choosing a storage provider.

Building has rats. Do not put store your items here. Also, the service is non-existent. There is only one employee at all times and if they have to leave the office, they can be gone for an hour and there is no else to help you. They do not answer the phone or their support messaging system. I was charged an additional $150 for a month after I moved out because I could not get a hold of anyone to cancel my unit.

Just rented a unit in Mr Stephen was very helpful thank you....

My company rented 4 units us having 4 units and the help we need on site a daily the management especially manger Stephen was there for need Thanks public storage!!!!

The man who helped me today made renting the storage a breeze! In and out in 10min if that! Fast and friendly!

Great Manager, I got a unit this morning and I was Stephen was a great help and communicated well through all the guidelines.

just rented a unit with the manger Stephen great help recommended highly

I would like to thank Stephen for giving excellent customer service. Got me in and out quickly. Keep up the good work

Just rented at Ross Avenue great storage units. Recommend 100%

Just rented a unit @ the Ross location. The manager on site Stephen was very helpful and informative!

The manager Stephen is always great and helpful

Just rented a unit a Ross location the manager Stephen was very informative, recommend highly

Great Manage team Here all year long

I’ve had a great experience at this public storage, Stephen was extremely helpful when I was having trouble with my unit! Definitely recommend!!

This location is clean and Marco was very helpful for our storage needs.

I’ve stored here twice now and each experience has been great. It’s a clean facility, very secure, and there are plenty of options. The workers are very helpful too. I worked with Marco today and he was very helpful and informative!

The manager Stephen is always egar to help with any questions are problems I have great manager

Stephen, the store manager, was awesome!!!! Very informative, very helpful and attentive! Great professionalism!

Stephan is the man! Talk about great service and definitely on time. I was looking for a storage property in my area for a min and came across this location while at the Popeyes across the street. I'm glad I choose this location. Great hours and cool staff! Call Stephan today!

Rented a unit form Ross the manager Stephen was great

Stephen is amazing! He is wonderful. Since day 1 he has been nothing but helpful and professional!

Rented a space at Ross Ave the manager Stephen was wonderful and great customer service.

Rented a space at Ross the manager Stephen provided great customer service

Stephen was very helpful even though he didn't have the unit I needed he was still a great help...

After looking around for a good safe and affordable storage I came here to check out the location and not only was the location very well maintained and looked safe but the customer service from the manager Stephan was the icing on the cake. Such a professional experience and very knowledgeable. I wish I had more things to store lol. I would definitely recommend this location to my family and friends…

This is my second time using Public Storage but my first at this location. I recently sent my son to grab some things & he forgot to lock my unit back. Mr. Marco noticed it & gave me a call while I was at work stating that he would lock it for me using their key so my things wouldn’t be stolen. I’m so glad he noticed. He went above & beyond. I will forever be grateful ♥️♥️♥️

Stephen was great helping me threw delinquent process very professional and polite

Stephen was a great help

Stephen is always a great help , very professional

Public Storage is very clean. Hank was very polite and helpful!! Great service overall!

Hank is awesome!!

Hank is awesome!!!

I spoke to Stephan when I had a problem and he fixed it he is a blessing. Very professional and Super Nice . Please disregard my email . Hugs

Hank provided awesome customer service. Thanks Hank.

Habk was great!!!

Thank you so much Hank you're very helpful I appreciate the services that you provided you provided the full service to make sure I understood everything was great I really appreciate it thank you public storage

I rent a 5x5 space, going on about a year now. The staff is very friendly and carts are always available to help with big hauls! Thank you Hank and all the great employees. Very satisfied.

Hank at Ross Ave location is the best!! Amazing guy and so helpful and knowledgeable!

Would recommend this public storage solely based on Hank. Hank went out of his way to help us! Especially when he saw me (5 ft 3in) attempting to help my husband load a queen bed into the uhual. Super friendly and helpful! Made the whole process easier. Thanks, Hank!

HANK WAS GREAT!

Hank was awesome, very kind and professional. He took the time to listen intentionally to my needs. Thank you

Hank was great

Excellent and knowledgeable customer service. Location is very clean as well.

Stephen and Hank were great! 👍🏼 Helped at the end of the day fast and helpful service

Hank gave me great service! He deserves a bonus!

Hank did great job

This morning I needed help moving in my storage unit the manager Stephen was very helpful thanks again.

Hank made out experience quick and easy

I love this place!! The staff is so great!! Hank is always Fabulous so accommodating and always with a smile!! Very happy to store here!!

Hank was great to work with! We were in and out in 30 minutes to get our storage unit set up! Fast and easy and best of all - clean!!

Hank was very welcoming kind and informative. Thank you for all your help

Hank was great excellent service and very friendly

Diana provided excellent customer service when setting up my unit! She ensured it was clean and met my expectations and clearly walked me through the entire process of renting and using the unit. Thanks!!

Brenda was wonderful. She made the process so easy.

Hank was great aka stella

Hank was great!! Great service!!

Hank was freaking awesome!

HANK WAS GREAT!

Hank at the Public storage on Ross was extremely professional and helpful. He helped me straighten out my accounts . Very grateful. Thank you.

I want to take some time out to personally thank Ms. Brenda at Public storage at 4721 Ross Ave, Dallas, TX. She was gracious to help me and she speaks so we'll, she helped me do much. All Public Storages should have people like Ms. Brenda as a property manager. Awesome lady. Ms. Linda

Hank was awesome gave great service!

Hank & brenda took really good care of me!

Very good service from hank helpful

Brenda and Hank were so helpful with everything!! I lost my key and they were so kind and got a locksmith there quickly. Couldn’t have asked for better service. Highly recommend.

the staff at Public Storage on Ross Ave are 2nd to none! in both customer service and genuine friendly conversation, Brenda and Hank made my visit today fell like catching up with a buddy you hadn't seen in a while! thanks yall!

Hank was very helpful!

Hank and Maddie were awesome! Great service, very friendly, and incredibly helpful!

Brenda helped me transfer units and she was absolutely amazing- as always!

Very clean and very friendly staff and management.

Brenda and Pam are excellent property manager and property attendant. Always has a smile and excellent customer service. They are always willing to help and go the extra mile with helping their customers. Thank you all for being so helpful and giving Awesome customer service!

I had a wonderful experience with Brenda who help me every step of the way. I’m a first time storage user and the process was made extremely stress free with Brendas help! Thanks!

Kind and Courteous doesn't even describe how Ron the District Manager literally helped in store and then I got locked out my car. He found me and we got in my car after 10 minutes in the outing rain... I am grateful and he wanted nothing in return how amazing is that 100 Top Tier Service

Great place clean, friendly service,Stacy was a great help she alone deserves a raised...

First time walking to a storage unit and was not sure what to expect. Stacey greeted me and was very welcoming, she explained everything and showed me around. Walked me through the whole process and provided advice as well. Happy customer.

Stacey did a great job!

Nice and easy set up and access. Staff very friendly and knowledgeable

Stacy was Awesome!! She was very helpful and informative. Got us in and out pretty quick. I will definitely recommend this location if needed. Thank you for having amazing employees like Stacy.

What a great experience. I had the pleasure of working with Sarah and she was professional and got me set up with what I needed. Really happy I met her and could not be happier. This location is clean and well run. Go see Sarah!

Great customer service ! Joanna helped me with everything that I needed to know about the sizes I should get !!

Joanna is just amazing helping me get a unit She was patient and kind the whole time I was there with all my questions

Joanna has given me great service since day one, thank you, you guys need her!!!!

Joanna & Stacy are both great women. Each were very nice treated me as the best customer in the world..

Great experience with the whole process of checking in. I believe Joanne? Was her name and she really helped me with going through the process of renting out step-by-step. Great explanation on the type of storage I need to get, when and how to do it online. Highly recommend her work.

Joanna ((&Flo-in training)) were awesome. They were personable and kind. Made the transition effortless.. Thanks yall!!

Helen was super helpful! So convenient and easy took a lot of stress out of my life. Very professional

Easy transition, Helen was a big help.

Helen made it Very easy and very nice

Joanna is awesome!! She has always been so helpful! She has always been eager to help and is a great asset to your company!!! She helped me transfer my storage with ease and explained everything to me perfectly!!

VERY secure!

This place made it so easy

I had a great experience. Staff were helpful and courteous and district manager Ronnie Baker was the best at helping me resolve an issue. Would highly recommend I would use them again!!

Joanna was unbelievably helpful and great to work with! Would highly recommend this location to anyone!

Big thanks to Makayla for making my move easy and fast

Moving into smaller unit and went into Office to make arrangments. Staff was very helpful and many positive changes have been made. Im pleased with this property.

Makayla has great customer service Thank you

Christy did an amazing job setting up my storage unit. Will highly recommend.

Joanna was great!

Makayla was very informative and helpful Thank you

Great service from Joanna Excellent customer service pleasant person to do business with

Great experience. I held a small storage unit using the online booking method. this was an easy process. When I showed up to collect the keys, the size I had signed up for was no longer available due to a system error. Without any delay, I was offered a unit 3X the size for the same price as my original request. This unit was even on first floor with easier access! Great customer service. Of course, I lost both keys the day before our move out. The employee who assisted me was Joanna (I think that was her name). She was very helpful and extremely professional/kind. Something that should have been super stressful was made seamless and easy. Thank you!!

Makayla and Joanna in no particular order are extremely helpful and my experience with them was amazing!

Joanna provided exceptional customer service skills and overcame an issue exemplifying resolution skills sometimes forgotten in the Customer Service world..take it from Quaility Assurance analyst this Rep has the skills necessary to grow a business.

Joanna was a big help with my move everything went smoothly thanks a bunch public storage

Joanna was super helpful throughout the process. Thanks again!

Joanna

Makayla , great services, and nice conversation.

Makayla was great to work with!! Amazing service!! Very nice!!

Cristy did an amazing job at making things super easy to get a unit. Highly recommend!! 😌

Came in today for some prices and makayla has great customer service Thank you for your help

MAKAYLA is the BEST SITE MANAGER EVER!!!!!

No carts, Drugs being used on site. Strange people trying to get in.

Natalie Made my experience today amazing, she made my moving process so easy, “We care ” 5 STARS

I came hear to rent a space since I currently moved out. The customer service here is great! Helen was super friendly and very knowledgeable. I would definitely recommend this place.

I just wanted to thank Stacy for her outstanding customer service. She was very thorough and very pleasant. Also, thanking Pam for helping. Both were so friendly and very helpful. Thank you ladies.

Joanna works at the Public Storage facility in Dallas, TX located on Ross Avenue. If u like 5 Star Quality Customer Service, inquire on-line or Drive to the Public Storage I added above in my review.

Anyone know if they have another number to contact them because I keep getting the automative voice machine or it says they are helping someone and this has been going on the past few days.

I would steal Rachel if I had an open position. What a gem. I believe she should teach customer service. What a great experience I had. I feel so safe storing my things there. Thanks for a great experience!

Joanna from Public Storage is a delightful professional young lady. She made my moving process easy and quick.. Great location!

Joanna - she was nice and friendly

Rachel made our move in fast and easy I would recommend this location to friends.

Joanna was so helpful and very informative in helping guide me in my rental process. Highly recommend coming to see her.

I went to rent storage at this location and I was impressed by professionalism of Helen. She did a follow-up on a phone call I made yhe night prior. Excellent service!!!!!

Helen was great! I had a great experience and had no issues getting my reservation completed.

I had a last minute change and needed a storage unit immediately. I called and drove over with a truck full of my stuff. Rachel and Joanna were amazing! They answered all my questions and had me set up within minutes. I highly recommend working with this location.

Joanna was very professional, she explained everything about the contract. I appreciate that she actually let me see the unit before renting. She offered me some amenities that I did purchase. The storage is very close to my home so I can have access to it pretty quick. Thank you Joanna for being so kind.

Great place to get storage at

I've been a customer for about 7 years. Was getting ready to move because of rising costs over the years. Fortunately I met Joanna and she was able to inform me I could qualify for a transfer and would cut my rate in half. She was so professional and helpful and Public Storage is very lucky to have such a great person working for them. I highly recommend this place because of Joanna.

Joanna was really sweet! The process was very quick and speedy and helped me with all I needed!

Joanne is AWESOME⭐⭐⭐⭐⭐!!!! Thanks for all your help....

She was very helpful very friendly and the service was great

During my move in Brittney made it very smooth and easy. I highly reccomend asking for her when renting a storage. Very professional....

Rachel was an excellent person great personality. You guys have a great employee

Rachel & Joanna great staff and wonderful smilies . And quick service .

Brittney and Wendy’s service was awesome! They gave exceptional service and it was impeccable doing business with them!!! I highly recommend this location!!

Best service around! Ask for Brittney!

Joana was so helpful! She was nice and efficient in getting my storage unit. I could not be any happier with the service I received today!

Jo Anna helped with my problem when I was going to be late she deserves a raise yaaaaaayyyyyyyyyyyyyy.

Joanna has good customer service.Thanks.

Always professional love the customer service at this ROSS Ave location

Wow that was quick! Made reservations online next morning they call to confirm when i would be arriving. Walked in and was back in my car within 30 mins with the keys to my new unit. Hopeful Helen gets to help you. She was sweet, kind and I always appreciate people that interact with my kids.

Helen was acomodating, great customer service.

Outstanding & informative staff. Helped me get the best rate for the space I needed. The experience was pleasant and fast. I would recommend this location to anyone. Thank you Helen & Jenna

Joanna storege facilitator was extremely knowledgeable, helpful and pretty. I was in and out in about 15 minutes. She was great!

JoAnna and Rachel were awsome. They were very helpful and friendly. I was very pleased with the experience. Im also satisfied with the unit as well.

This was a very Clean Location. The atmosphere was welcoming and pleasant. I was assisted by Rachel. Rachel was very Professional and Polite. She explained everything to me in detail. Rachel's Hospitality was Awesome😊 I was very Pleased with Joanna as well, she was very knowledgeable and Professional... The Ladies made my Experience very easy and fast. The Service was Great Compared to past Experiences... Thank You Ladies for your Commitment of giving Great Customer Service, You Both were Awesome‼

Helen in the office was extremely helpful with my storage needs. The facilities were clean and well maintained.

Awesome staff cheap prices

Is this 24 hr access?

Great place .and service

Joanna has been great every time I come in and helps me no matter the issue. I stay all the way in Carrollton and pass several Public Storages on the way just for her service! Highly recommended! Thank you!

Benjamin was so nice and helpful. I needed a storage facility as soon as possible and Ben guided me through the whole process with the care and professionalism.

Had a great experience with Joanna and Ben, very helpful and nice!

Just a great place.

Joanna was amazing! She helped me through the process easily, and made the experience really easy. I was unfamiliar with what size I actually needed, and would have had a real issue when I tried to move if she didn’t show me the space and talk me through what fit ahead of time!

Christy was amazing and extremely helpful with the whole rental process. I highly recommend Joanna and/ or Christy for assistance!!

Christy and Joanna were awesome! Totally seamless start of the contract and both were SUPER friendly!!

Everyone is so helpful & nice! Joanna & Helen were great and I couldn’t recommend it more!

Joanna is so sweet and professional she gave the best services although I didn't rent she is the greatest

Joanna helped me get my space rented and set up, she was awesome and so helpful! Very friendly service all around, no hidden fees, highly recommend!

Joanna & Alex were the Best🥘🎡🗽

Joanna

Joanne was the best and the guy didn't catch his name. Was very helpful with the elevator. Great experience...

Joanna was great! Helped me find what I was looking for. Great location, customer service!

Joanna and Nicole were so helpful! I was locked out of my storage unit and they got the GM there within the hour to let me in. Not only helpful but also very kind. Thank you!

To expensive

Jackie was so helpful in the process of setting up my storage unit, she explained everything in a way that made it easy to understand. On top of it all she was extremely nice, what more could you ask for?

I would like to pay my bill online but the website doesn't have the make payment on it. Can someone help me?

It was a great experience, Joanna the manager was great, GREAT SMILE!! Great customer service!!! Thank you🥇🥇🥇🎖🎖

Gotta be good, they've been there over 12 years!

We love Sean, great costumer service and such a lovely experience!

Shawn at the front was very helpful. Great option for over the summer storage.

Ms. Jackie helped me get everything done quick! Fast and simple. Definitely store here!! Woo!

My God has Blessed me to HV a great experience at this Ross Store. "Mrs.Jackie"has been So kind, friendly,& understanding,as well as helpful.Thanks Public Storage!!

Nicest people I ever have done business with! Jackie and Brittney were awesome

Shawn was amazing! Extremely helpful, attentive, and friendly. I’ve never rented a storage unit before and he patiently walked me through the entire process. The facilities are VERY clean and seem safe, so far! Definitely happy with my decision to rent here.

Miss Jackie was a great to help to us with our last minute need before closing. She was very sweet and accommodating!

Brittney was the best. She help me with all my need and was so friendly.

Heather was very helpful in helping me with my first time storage rental! Walked me through every step of the way and made the process super easy while answering all my questions! Great staff and great location!

Heather was very helpful and professional. The environment was friendly and very inviting. I would recommend others to this location

Heather was super. Thanks

Horrible customer service and completely unhelpful. This location is apparently fine with not renting any more units.

Heather was awesome!!

Brittney and Heather are amazing

Heather and Brittney have been amazingly helpful and extended hours have been wonderful.

Brittney service and performance was above and beyond excellent. Thank you brittney

Heather is sweet, helpful, and professional.

I only needed storage for a 1 &1/2 weeks—so I’m glad I got to rent a big first floor unit using their $1 special! Not to mention, Heather was extremely helpful, sweet and kind during my whole process!

Great service and in and out with no trouble whatsoever

Appreciate the help David & heather provided, on move in date...and thnxs to heather for the second pair of hands .

When I first came to the place the lady at the front ask me to do a rating as a 5star which I did, but I had to experience it for myself now on line it states that this location ACCESS HOURS are til 9pm that's a lie I came in one day around 5:53pm I ask the same lady in the front can I put some item In my storage she told me no the storage automatic locks on its on at 6pm remind you it was 5: 53pm I ask is there any stairs she told me No.... Why online it say ACCESS HOURS Mon-Sun 6:00am-9:00pm..... That's a LIE!!!!

Awesome costumer service. Heather answered all my questions.

Monthly rent increased 6 times in three years, kept items safe;

How much are the late fees ?

The employees here at "Public Storage" offer some of the most best customer service that I have experienced in a long time. They are friendly, patient, thorough, and good at what they do. This is a very busy location and they handle it very well. Ask for Heather and my Number #1 favorite Brittney.

Heather and Brittany were very helpful! Highly recommended!

Real friendly n helpful

Good service and very helpful!

Very nice and a great service

Customer service was great thanks to David!

David, welcome to the neighborhood! Your assistance is greatly appreciated...our storage life is in a better situation. Thank You!

Good service 👍🏽👍🏽👍🏽

The website lists the access hours as 6 am to 9 pm but its really only open till 6 pm. The service at this location is great, though!

Love it easy fast and there very nice

They are a very clean place, A nice productive place to keep your things for a while.

They told me to come and make a payment...on th day i came to make the payment..they auctioned my stuff off 30 mins before i got there. Then hurried an gave me the number to man who bought..so i can get it back.(conveniently ..his crew couldnt get back to me until th next day(after they went thru every nook an cranny(literally) said they hired some random guys who they fired(bcuz my stuff was stolen) 4 pairs of jordans(in boxes) any money that i had anywhere(piggy banks ..watever..stuff that was good and packed in a box or tote) purses(2 coach purses an guess purse.) Smh. I was barely a month late...i just forgot to pay bill..but they never mentioned that in any phone call. (An we spoke day before) i dont avoid people so this was all quite confusing. And unsatisfactory to my judgement.

Very friendly helped and answered all my questions

Rita was Awesome! If all employees were like her the company would be always successful! Great Job!

Staff is great. Clean property

This is by far my worst experience. They shut down all access by 6pm every day and give you no alternative access. And front desk help was very passive agressive when I called and asked about access over the phone.

Super great customer service and a fast easy check in process!!!

Customer service was awesome fast friendly and detailed.. Thanks. Property manager Ms.Rita

Excellent service and very helpful

Rita, the property manager, is amazing! Property clean and organized :)

The customer service at this location was amazing!!! Rita has a beautiful personality!!!

The staff was friendly and made everything so quick and easy

The place has great storage and friendly employees, but I hate waiting 30+ minutes for front desk service. Especially when they have my I.D.

Rita and Jackie are awesome! Great customer service!!

Friendly staff made the move in process enjoyable. Clear instructions and positive attitudes. Clean storage environment

This storage place is very clean I like the service that Rita gives as well... she is a very nice lady and she works with you.

Rita&jackie

Rita was friendly.. Will be using them again

Storage nuff said

The property manager (Rita) was very nice, informative and helpful. My experience was great

Rita was amazing and very helpful!

My service at Ross Public Storage was very good today! Thank you Rita!!!

The service was great!!!!

Ritaaaa is amazinggggg!!! She was very helpful and made the process very quick and easy. She is the best.

Clarissa good job

Clarissa provided exceptionally great service. She is an asset to Public Storage and they need more employees like her!

Always friendly and very helpful! Rita at the front desk is the best!

How do I remove someone from my account??

This is a great location! These folks, Rita and Haley, always take great care of me!

Rita is amazing! she helps me out with anything I need. she's always super sweet !

Rita was the best and help me out with everything Please keep her handy

Rita was great! Got us right in to a new unit in 20 minutes. Perfect service and very clean

Operation hours not suitable with my work schedule. OPEN FROM 6 AM TO 6 PM

Nightmare to access the building in the evening now. Find another storage facility. This place will make you livid.

Rita was awesome. Thank you for making sure I knew how to operate and access my storage, showing me how I can keep my storage dry and the great customer service. Thanks! Always welcoming.

Service was great and the lady Rita was so much help and kind

I have had my unit for 5 months now and i have had no issues. On the outside and around my unit it has been kept clean. Best of all Rita's customer service is great, she has continued to do a great job on answering any of my questions.

Manager is never here when I need help, and they just raised my monthly price by $30. Sucks.

Rented for over a year. Stuff stayed safe and climate-controlled. Got too expensive though, but this encouraged me to sort and get rid of stuff, so it worked out. Good short-term storage solution.

How do i get in my into if I lost the elavator access code?

Rita rocks!

Charged my credit card an extra month after moving out and closing my account. Now waiting on a refund. Do not use their auto-pay. It's not linked to their accounting system. If so, then when the the office closed my account a charge should not have been made. But it did. Now they have my money and I have to wait 3 days to get it back. Not good...

Great service! Fast friendly and efficient!

The most friendly and helpful to make sure you get the right fit..

The service was great today... Rita and Brenda was very helpful to me and my mom.... Great Job!!!!!

I have been with the company since last year and the service has been awesome... I do appreciate Rita and her hardwork she does on a daily basis!!! Job well done!!!!

The service was great!!!

Great and fast service

Rita is amazing... its hard to find genuine service these days. She makes you feel welcomed and is extremely knowledgable. Thr faclity is secure and clean... great over all.. great units to choose from n prices u can fit into any budget Thanks rita! Stephanie (:

Rita was great! Good customer service

Rita was very helpful in getting me setup. She was very friendly and explained everything thoroughly. She even made sure we got the unit when someone had reserved it while we were setting up.

I rented with Brenda and stormi, they were helpful and got me in a good space. I recommend this location.

Excellent service. Fast clear and polite.

Broken windows for almost a year now... no end in sight. Keep getting run-around from mgmt.

We showed up with a truck load of furniture on a Friday evening and the elevators wouldn't work. There is no emergency number, only the office which closes at 5pm. Tried the next day to call them, the line defaulted to a fax. Got Customer Service on the line (had to access "reservations" to get a person) and they tried to call them, no answer, tried to call district manager and regional manager but there is no emergency number. Tried today, left a message but customer service wouldn't give me an email. No emergency number. We are on Day 4 of paying for a unit that we cannot access to get our stuff OUT or put stuff in and we are moving in from out of town!!!!! Do not rent here. Go to UHAUL. the extra money pays for 24 hour help. These guys are invisible. AWFUL SITUATION, we rented a truck and are out hundreds of dollars.

Well lit and safe. Their staff is very helpful and friendly!

The attendants are pleasant and courteous. Rita is fabulous. Enjoyed the experience.

I came to check some prices on storages because I'm going to need one soon. Rita, was very helpful and I can see myself renting at this location.

A great place to Use!!

Rita Wilson, an employee at this location just made my day! I was 15 minutes late past the locations closing time and she stayed late to help me with my rental! I will defiantly be using this companies services again solely based on my interactions with Rita! Thanks

I would defenitly recommend this location been here for a little bit more then a year ... came in for information to vacate my unit ...and Brenda was great ...she answer all of my questions ...l... Love begin able to comunícate with her in both languege to get a better understanding .... if i ever need a storage again i Will defenitly be coming back to this location !!!

Awesome and beautiful

Rita did a great job helping me feel at ease. This is my first storage experience and I'm so happy! The property is very clean and the staff is extra friendly. They went the extra mile for me including selling the lock I needed so I didn't have to go out to look for one. I'm glad I chose them. It's really close to my home as well.

It was lovely.

Rita was fantastic. Thorough . Made me feel my items were safe as she treated everything in a secure way including my information

hate this place have held my stuff hostage

Great service

Moved in to my storage unit yesterday and Rita got me all set up. She is amazing at her job and very knowledgeable. It made for a very smooth move!

Rita was one of the most professional employees, she was very informative and very direct, my experience was amazing and i would recommend and rent here again

The ladies were sooo nice to me today.. Keep up the good hospitality!!!!

Perfect attention, every thing cleaned. Rita Wilson was very kind and helpful.

Rita was a fantastic help! Even stayed late to help me move some of my stuff. Thank you!!

Rita was incredibly helpful and provided great service!

Awesome service!

Very helpful and easy!

Great place to rent a storage from..And Cali is a great Helpful friend Employee

She gave is very helpful information , she didn't leave us unsatisfied .. Her name Cara very wonderful employee!!!

Gari and Hether were awesome.

Absolutely great!

Very professional and a great deal!

Cara was extremely nice, knowledgeable and easy to speak with. Enjoyed working with her

Great customer service, with a quick and easy start to finish process. Not to mention more space for less $$$!

Excellent service. And always friendly and willing to help.

IT WAS AWESOME! Cara and Patricia were very helpful and amazing!

The staff was wonderful. They were very helpful.

Patricia & Cara are AWESOME!

Great

The customer service was great and very polite made me feel like family

Excellent service! I've used this location before and it's only gotten better. Cara and Patricia are the best!

Nice clean facility. Cara and Patricia were great!

Fantastic service, friendly and fast! Cara is incredibly helpful, knowledgable, and always a friendly face!

Very easy to reserve online. Came in the same day and saw the clean facilities.

Cara was awesome! She was extremely helpful and walked me through the entire process seamlessly. Highly recommend using this location!

I called as soon as they were closing and without hesitation Cara said she was more than willing to stay and wait for us to arrive. once we got there she was so helpful!! we were able to get our unit without any problems!! I hadn't experience such great customer service in so long! I would recommend this location to anyone!!

Patricia was awesome!!! She was very polite and great since of humor. Transaction was a breeze! I'll be back!

So I needed storage in a hurry without a lot of hassle & back talk. I received that from Patricia at Public Storage on Ross Ave in Dallas. She was very helpful, understanding & willing to talk with me when needed. If you need storage go to Ross Ave Public Storage.

they customer service was great and the facility is well secure. will definitely use again 5*****

Very good experience!

cara the best. .

Ms.Cara was so polite & courteous

amazing

Cara was super helpful in showing me around and helping me find a storage unit. Definitely recommend this place

Patricia Fantastic Customer Service

Cara was great! She answers all my questions!

Patricia & Cara are awesome!!! So helpful and friendly. Highly recommend.

Good customer service Patricia the store manager did a wonderful job making me happy...Thank You Public Storage....

Ms Cars....is a very nice lady who make you feel wanted and welcome in her world. ........yet professional ...........lol

Cara was wonderful. She went way out her way to help me . Public storage is lucky to have her as an employee.

Experience of obtaining the unit was quick and easy.

Patricia was awesome! So helpful and caring! She went our if her way to get me the best deal!

Wonderful service, I would recommend it to anyone.

Excellent service! Casa was outstanding and very helpful.

Patricia was very helpful and nice. She made the process fast and explained everything in a way we could understand. If you are looking for a good place to store your stuff this is the place to go

Cara is the best. Fast and efficient. Clean and well kept. Convenient location.

best service ever cara is great

Patricia was extremely helpful and knowledgeable. Glad I chose this location.

Thanks you for everything

Super easy and friendly

Cara was an excellent help to me. She was very friendly and knew what she was doing. She made my experience worry free.