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Public Storage Self-Storage Units at 4721 Ross Ave, Dallas, TX
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
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5'x10'Online only price$ 109/moSmall 5'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 109 /mo $ 109Best Price Label+ one-time $29 admin fee1 unit left! -
5'x5'Online only price$ 114/moSmall 5'x5'- elevator access
- climate controlled
- inside unit, swing door
- near door or elevator
$ 114 /mo $ 114Best Price Label+ one-time $29 admin feeHurry! -
5'x5'Online only price$ 121/moSmall 5'x5'- ground floor
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 121 /mo $ 121Best Price Label+ one-time $29 admin fee1 unit left! -
5'x7.5'Online only price$ 127/moSmall 5'x7.5'- elevator access
- climate controlled
- inside unit, swing door
- near door or elevator
$ 127 /mo $ 127Best Price Label+ one-time $29 admin fee1 unit left! -
5'x10'Online only price$ 141/moSmall 5'x10'- elevator access
- climate controlled
- inside unit, swing door
- near door or elevator
$ 141 /mo $ 141Best Price Label+ one-time $29 admin fee2 units left! -
10'x10'Online only price$ 169/moMedium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 169 /mo $ 169Best Price Label+ one-time $29 admin feeHurry! -
10'x10'Online only price$ 214/moMedium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 214 /mo $ 214Best Price Label+ one-time $29 admin fee1 unit left! -
10'x20'Online only price$ 254/moLarge 10'x20'- elevator access
- climate controlled
- inside unit, rollup door
$ 254 /mo $ 254Best Price Label+ one-time $29 admin fee1 unit left! -
10'x20'Online only price$ 373/moLarge 10'x20'- ground floor
- climate controlled
- inside unit, rollup door
$ 373 /mo $ 373Best Price Label+ one-time $29 admin feeHurry! -
10'x20'Online only price$ 386/moLarge 10'x20'- ground floor
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 386 /mo $ 386Best Price Label+ one-time $29 admin fee1 unit left! -
10'x30'Online only price$ 492/moLarge 10'x30'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 492 /mo $ 492Best Price Label+ one-time $29 admin fee2 units left! -
10'x30'Online only price$ 582/moLarge 10'x30'- outside unit, rollup door
- enclosed, 24 hour access
- drive up access
- rv, boat, or vehicle
$ 582 /mo $ 582Best Price Label+ one-time $29 admin fee1 unit left! -
10'x30'Online only price$ 584/moLarge 10'x30'- ground floor
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 584 /mo $ 584Best Price Label+ one-time $29 admin fee2 units left!
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Self-Storage Near Dallas
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East Dallas Storage Units Near Highway 75 and I-345
East Dallas storage units are conveniently located near Highway 75 and I-345, with outdoor storage units, indoor storage units, climate controlled storage, and storage options for vehicles, boats and RVs.
Perfect for residents throughout Old East Dallas, including Knox-Henderson, Uptown and Lower Greenville, this facility can tackle any self storage need.
A 5x5 storage unit is great to hold boxes, tools, small furniture items and electronics, and golf clubs, bicycles, crates and sports equipment for trips out to Garrett Park off of Munger Boulevard.
For outdoor adventurers who need to escape city life, we have 5x10 storage units that can fit outdoor gear and camping gear so you can get out of town without the extra clutter at home. If your travels include a boat, RV, or classic car, we also have covered parking available.
City life has its perks, but space is usually not one of them. If you love living near downtown Dallas but struggle to find room for everything you need, our 10x10 storage units can help take extra furniture, holiday decorations, and appliances off your hands.
For the largest hauls, we also have 10x20 storage units to store everything from couches and appliances to mattresses, bed frames, dining room tables, desks and chairs.
With this location, you can enjoy storing your stuff and still exploring the city, with easy access to the Dallas Aquarium, Perot Museum of Nature and Science, and the Dallas Farmers Market.
Use our eRental program to book a contactless move-in to an climate controlled storage unit or an outdoor storage unit with drive-up access today!
At this Dallas Public Storage you'll find:
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 525)
Brandy is awesome! Super helpful with everything I need.
Darius was awesome! Super helpful and friendly! Thanks Darius!!!
Great Service!
Thanks Darius!
It's not difficult to reserve a spot online, but there are a few things that would make it easier. First of all a diagram of where available units are in the building. If you've never been in aPS climate control it's hard to visualize how they are laid out. Also, the $1 first month is great but $20 lock fee? Again, as a first time customer a little more explanation on the front end. Also, that after 30 days you have to have insurance. I didn't find that out til almost check out. I guess my issue is that when you are looking up places and comparing prices, for a novice, it would be nice to see the WHOLE picture in terms of monthly cost. Kinda feels a little baitand switchy
Darius is AWESOME! So polite and knowledgeable of the facility. I’ve been here 3 years and he has changed my view of Public Storage. Never before could I get in contact with a worker but he was available and helped me out!
Our experience at this location couldn’t have been more smooth. Darius was pleasant, helpful, and took us to see all the units we wanted to see. He even took us back to see a unit twice, just to make sure we liked it. :) Can’t say enough good things about him and this location. Storage units with a good experience + clean and spacious? HARD to find! Thanks Darius!
The elevators at this location have been broken for about a week. I need to get into my unit and have been calling to see if they are fixed, but I can’t get through anyone. Today I went just to check since it’s been days and they are still broken and I was unable to get in. even though it’s still operating hours, there’s nobody working the front desk. When I finally spoke to their “chat” representative about my concerns, they ended the conversation.
This is my second time renting a space at this location. While I rarely visited my unit the first time, I find it necessary to get in and out of my current unit fairly often. However, the elevators are almost always out of order. The employees are friendly enough, but the inconvenience of not being able to access my unit and its contents is starting to really piss me off. Adding to my frustration, my rate was just raised this month. I'm considering moving to a different unit, if not a different facility altogether... of course, I can't do that if I can't use the elevators.
Great customer services from Darius…..
Excelente servicio
A Shining Example of Outstanding Service – Darius is the Best!
I cannot say enough great things about Darius at my favorite Public Storage location. From the moment you walk in, you're met with his professionalism, warmth, and a genuine willingness to help. He isn’t just doing a job—he is dedicated, hardworking, and truly invested in making sure every customer has a smooth and stress-free experience.
Every interaction I’ve had with Darius has been nothing short of exceptional. He is knowledgeable, patient, and always goes above and beyond to make sure I have exactly what I need. Whether it’s finding the perfect storage unit, explaining the details with clarity, or ensuring the facility is clean and secure, he handles everything with care and a level of customer service that is rare to find.
What truly sets Darius apart is his unwavering commitment to treating customers like family. It’s clear he takes pride in his work, and that makes all the difference. If you’re looking for a storage facility where you’ll feel valued, respected, and genuinely cared for, look no further—Darius is the one who makes it happen!
Darius, thank you for everything you do! Your hard work and dedication don’t go unnoticed, and I appreciate you more than words can express. Keep being the wonderful, notable, and standout professional that you are!
This is another business that need to be Very Careful about who they trust to represent their name. This guy is VERY RUDE AND DISRESPECTFUL!!! I went in to rent another unit and got into this guy about how I rented my first unit🤷🏾♂️ because I said I rented in a different way then what his computer said, which I was wrong, yet before I could correct myself he responded that I could go online to rent another unit! And passed me up. I didn't do business with them for my second unit needless to say!!!HOW, AND WHY DO PEOPLE LIKE THIS BE IN OLACES WHERE THEY AREN'T SUPERVISED!!!!!
Mr. Brad and Darius were extremely helpful helping me out today the public storing on Ross and showing me spaces and prices.!
Put the carts in the vestibule so tenants can use them. If you’re going to be away from your desk, leave a note with a direct contact so tenants don’t have to speak with someone in India to get a CART. This seems like common sense but apparently it need to be noted in a review…. Good lord.
Darius, at the Ross location was amazing! Extremely helpful with all my needs! He saved me money by helping me navigate through the online process. Wish there were more people in customer service like him!
What a great establishment! Worked with a young man named Justin who was able to work within my budget and get me the amount of space I needed. Usually my experience with these places is they try and put you in the biggest space possible. Not these guys, Justin was very honest and made the experience very low stress and very low priced. I highly recommend!
I'm visually disabled and I came to public storage on Ross avenue with a wonderful greeting and very helpful people the gentleman behind the counter was able to take care of all my accessibility needs give me complete directions to where the storage unit is and even secured a couple things to my cell phone for the password
Justin was very helpful and knowledgeable. It's refreshing to deal with someone who knows what they are talking about and are genuinely wanting to be helpful. Thanks Justin!
Justin was such an amazing help, he was able to get me transferred quickly and called back within 30 minutes to go over my account information. And he answered all my questions and provided me with additional information for future uses.
Wonderful customer service ! Justin went above and beyond showing me around and helping me pick the right unit for me and my stuff.
Came in here for my storage needs was met with a smile and with no hesitation was helped out. Justin was great ask for him!
Justin is wonderful person to work with..He made my move in very easy & comfortable
Justin was very helpful had great customer service and a positive attitude
Great place to rent your stuff!
I had a wonderful experience. Justin was helpful, courteous and professional. Highly recommend!
Justin is a good worker a joy to work with.
I've rented here for awhile and Justin has always given me above and beyond customer service
Justin has been nothing but respectful towards me and has always helped me! Recommend this location 💯💯
Omg ...I was having such a bad day..I'm last minute as always and Justin made my day got me the exact storage space that I needed ASAP! THANKS SO MUCH! JUSTIN YOU'RE THE MAN!!
I’ve been a client since 2019 at this location. Justin, the manager, is professional, friendly and really helpful. He keeps a clean facility that’s secure and offers excellent service! Thanks, Justin!
Trebled rent with zero notice - no text, email, or phone call. Units now pushing $400/month - cannot get them to answer the phone.
The people at the front was very respectful and helpful I enjoyed getting a storage unit with them
Justin helped me showed metheny unit, great customer service with a smile thank you Jystin I really appreciate you!!!
There’s a shocking amount of very recent good reviews that I don’t believe can possibly be real. This location does NOT have a reliably functional elevator and it has rats. There is rat poop up and down every hallway as well as wrappers to rat poison left here and there. When the elevators don’t work they leave the staircase door open so absolutely anyone can just walk in and have access to any unit. There are a lot a lot a lot of homeless people in the area sure possibly who rent units, but they will often stand around outside and ask you for things while you’re carrying your valuables, your unit is open, your car is running with keys in it, and the door to the stairs is open. Sometimes the elevator will work, then you go down to get more stuff with your unit open, go back to use the elevator again and it’s suddenly broken and there is no way to get back in and all your stuff is just open and you can’t do anything to get back in. They do not care about this location at ALL and they leave that one poor employee up front in the office to die I feel so bad for him.
Justin is an amazing employee! Bring your storage needs here!
Justin is amazing! Helpful, knowledgeable, friendly and kind. He deserves an A+
Oh my God public storage Justin is the best I always good good quality service and he makes sure all his customers happy thank you Justin
Justin is really great explained everything correctly and very professional I would highly recommend
Justin genuinely cares and looks to find solutions. I’ve worked with a lot of storage unit companies and facilities in the past. It’s refreshing to see someone who cares about his tenants.
I was assisted in a very helpful way today. Justin made a monthly payment and he explained things well that I wasnt familiar with. The payment in the office was easy and smooth.
Justin was great help his customer service skills where awesome i will be back for his wonderful service
Had a great experience storing my furniture and clothes for a move. Justin was super helpful at the front desk. Couldn’t recommend enough!
Great place.
Helpful staff.
Great prices
Had a good experience thanks to Justin. He was incredibly helpful from the moment I walked in, guiding us through the different storage options and answering all our questions with patience and a smile. Highly recommend asking for him if you need any assistance!
Justin was patient and did a great job answering the various questions that I had. The entire process was seamless. Thank you!
I was there to help a friend move in.
Unfortunately instead of being to get in, pack the storage unit and get out, we got stuck trying to chase down someone for 3ish hours as there was no one on site, my friend hadn’t been given any directions (or a code to access.
And even once we finally got in, the elevator was dodgy to say the least.
Definitely needs some TLC.
Really quick and easy process, took less than 10 minutes for the entire process of setting up an account. Justin and Kathryn were especially accommodating, friendly and helpful. Would 10/10 recommend this location for storage.
Great customer service! Very patient as we needed to see 3 different size units to make a decision. EVEN RECOMMENDED HOW TO SAVE SPACE BY STACKING SOME ITEMS! I got less than half the space I thought we needed! Thank you Justin!!!
I just want to say Justin was EVERYTHING!! Very helpful and even when I felt like I was running out of room in the unit Justin assured me that I was just fine. And guess what I was just fine. Everything fit just like he said!! Thank you Justin @ the Ross Ave location in Dallas!!!
*Elite Employee** Justin greeted us warmly, listened attentively to our concerns, and patiently guided us throughout the process. Justin engaged in friendly conversation, making me feel valued and understood. By the end of the interaction, I knew a lot about storages but also with a positive experience, feeling appreciated and heard.
Very professional service! Justin has the best customer service I’ve experienced in a long time. Thanks for all the help 😊
Justin Was very helpful and kind and really went out of his way to show us the storage units 100% recommend this location and is very safe and secure!!
I was promptly taken care of in a professional manner. Give this man a raise this today!!
What a great experience from the start to now 31/2 years later and finally moving on.
This location is clean and well run. From my intial interaction and set up to my last day it was a great experience.
I just moved out of this location and I never had to worry about my items or what kind of condition I would find them in when I returned. Never an issue, clean, easy access to your storage locker, and the staff is very proffessional. Give them a try, you will not be dissappointed.
Excellent!! Justin in the office was super helpful and to anyone that needs a storage unit I recommend Public Storage! The customer service was excellent and made my moving process seamless.
Justin and Everett were amazing. Answered all my questions and very friendly
Came in to buy moving supplies and to inquire about storage units and rates. Justin was super helpful and very professional in answering all my questions. Superb customer service.
Justin was super helpful in assisting my mobility impared friend to switch to another unit closer to the elevator for more convenient access for her. He was kind, compassionate and professional. Thank you Justin!
No one at the desk to assist us. Had multiple people waiting outside in this heat and couldn't get help to find my unit
Rat infestation! Rat poop and pee all over my stuff it was disgusting I had to leave most of my stuff there was not going to take it into my new place it stunk!!!
Place was very clean. Justin was very helpful. Great customer service and I appreciated him showing me the unit and how to use the key pads. Grateful I picked this place!
Justin always provides fast efficient service with a great attitude.
Justin was incredible and has amazing customer service. I will be coming back here and would recommend their business to anyone. Extremely professional and punctual!
My unit got burglarized, and a lot of homeless have access to the storage. I am not even sure if it was them or the employees. I lost 4k of value items. The property manager didn't even call back. When I spoke to one of their employee, he told me he submitted a maintenance ticket for this unit a long time ago and it was not seen supposed to be rented out, but they still rented it out to me and took my money. Thank God I had insurance. RUN AWAY.
Very pleased with the service. Justin was very thoughtful and considerate when issues came up.
With having rented storage at other facilities in the past, I would have to say that this location was a great choice.. Very please with my experience here. Justin was a huge help. He explained everything in detail and made the process quick and easy. He didn't rush me or get up set by me asking questions over and over again. Very polite young man. I will highly recommend this facility to others.
Excelente atención, muy amable justin
Justin has always taken my payment and is always in a great mood!! Always smiling
Justin is the best MF ever, he has the best customer service, so nice friendly, if I ever had a problem he was there in a flash
It was great using this storage facility during my stay. Justin thank you for always being available when needed and I witnessed you help someone that thought they were stuck on the elevator. Two suggestions for the facility, get more dollys because it can be a wait for the 1 that’s available. Also, a sign for trash do you put it in the lobby where customers are coming in and out and can see it or is there a designated area? This I wasn’t sure but want to make it clear it’s not trashy here, but I saw people left large pieces of furniture which is considered trash. So there needs to be another place other than the inside of the facility.
I ran in real quick for a box for my television. Justin was so nice! He spotted a problem with display box and went to the back to get me a new one and loaded it in my car.
Justin is so nice he’s very understanding… he can relate to any situation that u might be in he talks to u, works through problems and is willing to compromise any decisions that is made…. Also he’s very patient with difficult customers as I’ve seen. And he’s handsome af
Thank you Justin for your help.. your totally awesome & thanks for the SAFE ride up & down that crazy elevator & taking myself & my daughter to our unit!!
Justin is a Champ 💪🏽 He was very professional and polite taking my mom and I to the actual storage room and accompanied us up and down the sketchy elevator SAFELY!!! Thanks Justin 🙏🏽
Had great help from Justin at this location!!!
I came to this establishment to buy boxes and essentials for a move. On my last visit, I left the key card to my residence on the counter. Resigned to buying a new card I returned for more boxes. To my delight, the Custer service agent had my card and returned it! As usual, I was served in his friendly and professional manner given on every visit. I wish to acknowledge his helpfulness and show my gratitude for the return of my property!
Lost my key and was pressed for time.
Justin went above and beyond to assist.
Great location.
Thanks! Justin
So, came to check and look at storage and Justin was a great help and made a stressful situation not stressed.. with all that has happened right now that's EXACTLY what needed to happen.. it's hot so no stress when trying to do something is🙏🏾, thanks Justin.
Justin was great help thank you for service
Justin was so awesome in giving me the best customer service I could ever receive from a public storage he was Hands-On and very informative on everything I needed. Good Job
The property manager, Justin, made storing here a good experience. Despite this facility being understaffed he was always willing to help. Speaking of help, it would be nice if they got him some more. I have never seen a facility this size, and with so many maintenace need, so understaffed.
FALSE ADVERTISEMENT DONT BELIEVE THE PRICE
Justin Hernandez is a great and professional guy!
Great customer service Justin helped me with all the questions I had made my first buying of a storage unit not as stressful
I had a bad experience with a previous manager under a misunderstanding, and an issue came up with my rental unit. I took the problem to the manager Justin and Was taken well care of One of the best managers I've dealt with with any Public Storage facility
The service I received was above and beyond!! Justin worked with me and took care of all my storage needs and questions.
Ask for Justin ! Professional and listened to my concerns ! He definitely made the process alot smoother highly recommend!
I had a great experience keeping my valuables at public storage. The facilities are clean and secure. Lots of different unit options. The staff is always friendly and helpful, especially Justin who was always professional and knowledgeable. I would highly recommend this public storage to everyone! A+++
Mr Justin is very kind and courteous and does an awesome job.
Disgusting rat infested! Stay away.
Imma say this right now the best experience with any storage facility hands has been with Justin here at Ross Ave
Moved out was still billed for the entire month (WAS UNAWARE) THEY WILL PRORATE U COMING IN BUT NOT LEAVING I WILL NEVER USE PUBLIC STORAGE AGAIN AND THE DAY I MOVED IS COMPLETELY WRONG.
Justin is an amazing person
Justin is an amazing Property manager and has always helped with alley needs HE HAS MY BUSINESS
Justin is very helpful, professional and great customer service
I’ve had a storage unit at this location for over a year and it has been a great value! Easy and safe location to access… and Deborah is great to work with for help with anything!
Justin was very helpful got me in and out!! He was funny as ever too! Thank you Public Storage!
If zero stars were an option, I'd give it to this place. When I first started leasing here, the rent was $60/ mo. Over the course of a year, my rates were jacked up to over $100 for a measly 5'x10' unit! Between this and the homeless that constantly camp out there (some even make it inside the building!), I decided to take my business elsewhere for a unit twice as large and a fraction of the cost. To add insult to injury, upon moving out, I discovered that my unit and my stuff was COVERED in rat droppings and urine. There were even several packets of rat poison that they must have dropped after I moved my stuff in because my unit was spotless when I moved in. Did I receive any notice from them that there was a rat problem they were dealing with??? Nope. There were also several dead insects scattered about. For context, my unit was INSIDE their "climate-controlled" facility, so that means they have RATS IN THEIR BUILDING!
Do NOT rent a space from here unless you want to pay ridiculous prices just to have rat excrement all over your stuff.
Justin was wonderful helping me sort out my account and balances. Extremely helpful.
Worked with Justin today and my gosh this guy handled everything so smooth and answered all of my questions and some. HIGHLY recommend this storage facility for the Dallas area
I highly recommend this location. The price was more than fair and I really like the multiple layers of security they have in place
Justin was very nice, friendly and helpful, informative and understood exactly what I was looking for very professional and funny which is a plus! I will definitely be referring my people to him when in need of a storage! Ask for Justin!
Justin did a FANTASTIC job taking care of me!!! Service with a smile, knew all the products your company offers, explained auto pay and showed me how clean your facility is kept. Hands down, I'm impressed. Justin earned MY business!!! Whoever hired Justin did a super job. 👌
Great place and great costumer service!!!
Excellent customer service here at this location of Public Storage 25756/Justin went above and beyond explaining how to access my unit. Let hear it for Justin.
So I’m in between moving, and Justin went above a beyond to make this smooth and not stressful. He was awesome at communicating. One less thing i have to worry about! Definitely recommend ask for Justin!
The Staff is real profesional and helpful at addressing concerns. Justin in particular, goes out of his way to help. Excellent customer service.
I'm not sure if Justin is the manager or not...But I will say he knows what he's doing very communicative and knowledgeable about my situation and handled it very professionally changed my mind about how this storage is run and I'll be doing business here for a while now.
Justin was so damn awesome If you want a good experience in storage this is where it's at! I'll definitely be back for my storage needs
If you are looking for a secure, clean, unit options, and great service in the area... This is where I would go again If I need more space or just want to protect something... Justin was able to understand my random need in a random situation for both of us, and he helped me navigate it perfectly, and really saved me time and stress... If you are speaking with Justin, then you are in good hands.
Justin took real good care of me today. I've been here over 10 years and he was able to help me better than all the other managers
Justin was absolute wonderful. He helped me with everything I needed and was able to assist me in everything. His customer service was outstanding. I will definitely be back. 5/5
Justin is a great worker. Everytime I go up there he is by his self. He communicate really well with me and understand. God bless him.
I had a great experience here! Justin was very knowledgeable and professional. He answered all my questions and help guide me in the right direction. I will definitely be using them in the future!
Justin was so helpful! He helped me find the right size unit for my belongings and they didn’t charge an arm and a leg! Will continue to do business with them!
Justin went above and beyond to help me out!! I highly recommend him!
Justin Hernandez went above and beyond to meet my needs!
Well maintained and affordable, great customer service from employee Justin Hernandez couldn’t ask for more !
Justin was very helpful and he went above and beyond what I was expecting from previous storage facilities.
I'm seeing all the negative reviews and it just tickles me the whole area has been infested with rats for years I'm 40 years old and I remember them when I was pre-k across the street. ...psa don't eat in area either the restaurants are also infested
In all my years of using public storage.... I have never been to one dirty trash everywhere.. no worker insight for days people sleeping in the storage rent at your own risk public storage do better..... Everybody want to do everything online online sometime you need a live person....... Not happy public storage on Ross do better...🤬
I don't even know where to begin. We've paid a huge sum of money to them for storing our items, and they don't even provide basic pest control. We went to our unit today, albeit, the first time in a while, and there was mouse feces and urine on EVERYTHING. We were never notified of any issues or infestations. We had to track someone down that worked there, and luckily it was the maintanence man. Who came and retrieved the dead, decaying mouse that was right inside the door to our unit. Everything is a complete loss and nothing was able to be saved. We could smell the urine as we got closer to our unit. Based on other reviews, I see it's not just an issue with our unit, but a lot of units. I have filed an insurance claim and will be going after the full amount and possibly speaking to an attorney if things are not remedied in an expeditious fashion.
THE WORST PUBLIC STORAGE.Rats and mice all in our stuff and poop everywhere. The place raises prices monthly!
I stopped by with a few concerns regarding my unit, and Arie provided the best service that I’ve ever received from this location! She greeted me with a smile, and made sure all of my needs were met before leaving. Thank you again!
Horrible experience, why do they close before 6pm???
Elevators are broken about 50% of the time. Occasionally, both elevators are out and there is nobody in the office, meaning the upper floor units are inaccessible. This has put me in a bind multiple times.
There is no adequate excuse for the level of customer service and the conditions of this property. It is unacceptable, period. Went to get a cart at the office and it was locked up. Unloaded my boxes outside the main door and discovered the keypad wasn’t in working order, so I had to reload boxes to my car and left to deal with it. Renting two units and they are inaccessible to me on a Saturday. There was a problem with rats, shortage of carts, elevators and keypads out of service. Price increase and service commitment of this company decreases. Looking for someplace to go. I am done!
My man Tanner has the best customer service hands down. I have been renting a unit here for the past several months and every time I have had an issue he was quick to resolve it. Super helpful and nice dude. Only reason for the 4 stars is because the location is not the best and there are a lot of drug users and homeless, but that is no fault of theirs.
NEVER USE PUBLIC STORAGE. THEY CHANGE THEIR RATES EVERY 3 MONTHS IT'S A BAIT AND SWITCH SCHEME COMPANY
Tanner was very informative over at Ross and help me get into my space quick and fast would very much recommend
No one ever answers the phone , rat poop everywhere inside unit and out . No one’s in the office during open hours and the door is locked . Also the elevator doesn’t work to go to third floor .
Tanner was very helpful great customer service
Tanner was about to close and stayed open for me… great guy I have been using public storage for years now and never have I met such a helpful guy… 12 thumbs up to this guy you were truly awesome
ABSOLUTELY NO ONE SHOULD USE THIS STORAGE UNIT. Unless of course you want to throw away everything in your unit because the storage unit sprayed your belongings with rat poison without asking. Rats chewed up all of my belongings worth over $5000. The storage unit employee hasn’t been in the office during business hours for the past 5 times I’ve gone. I haven’t seen a dime from insurance or any forgiveness from the storage unit.
Convenient and management works good with our neighborhood.
Great and clean location. Tanner was very helpful in getting our space set up! Thank you Tanner!!
Tanner really helped me out when I needed it most he is very professional and I would definitely recommend this location to anyone
Oh, I just came in to get a larger storage, and there was a young man named Tanner, who was so helpful, patient, kind and very knowledgeable. He’s the kind of person that I would want to help me all the time. He stood out above all the other employees that I’ve dealt with since I have been renting from public storage. Thank you all so much for having the best help! Great job, Tanner! I appreciate you! Well done!
This is the worst storage facility I’ve ever experienced. Had to pay movers twice because someone else’s lock was on my unit and I wasn’t able to access my unit. Every time I try to access my unit, the elevator is either broken, the front door is locked (during business hours) or the associate is no where to be found. For their prices, save yourself the stress and go elsewhere.
Horrible experience here. I had to come across a HUGE RAT INFESTATION after at least two months of it being an issue for this location. When I filed a claim with the insurance it covers whopping $250 at best. Still has not been paid after missing a full day of work + $900 in moving fees on a whim to not be in a rat infested unit + still charging me for July after moving 5 days into the month without proration.
This place is very poorly ran and I highly suggest to trust another company with your belongings to be protected. I’ve lost so many things due to rat destruction.
Tanner is awesome!!! He is so welcoming, informative, down to earth and approachable. I really appreciate him taking the time to explain the process to us, along with answering all of our questions.
My space hadn't been broken into yet. That's good, I guess. About the best thing I can say about it. Rent is 3 times what it was at the beginning. The light has been burned out in my space since I began renting.
Stephen was very efficient in helping me get 2 additional units
Friendly and professional
Ask for him
A
Just rented a the Ross location Stephen the manager was very helpful
When in to public storage at Ross to pay bill the manager Stephen is always a great help and property is always clean
Good management! They were quick easy and got me exactly what I needed. Average price. I’ll come back for sure. Thanks Stephen and Tanner for being the best!!!
Came in this afternoon to transfer from an existing unit to a larger space and was helped by Tanner. Tanner provided excellent customer service and was very thorough in showing me another unit and going over pricing. He was very knowledgeable about the property and reassuring that the homeless situation and pest control issues were being addressed.
One suggestion would be to address the stale smells in the hallways.
Other than that would definitely recommend asking for Tanner if needing help or guidance when choosing a storage unit!
I hate Public Storage! There billing system only charges on the 1st! Can you say "STUPIIIDDD???" SMH. You can ONLY use their carts during office hours!?!?!? REALLY??? And IF YOU CAN FIND ANY, BECAUSE THEY ONLY HAVE TWO!!!
AND don't be bamboozled about their $1 storage for the first month FEE. You also have to pay an admin fee and lock fee and probably the pro-rated monthly fee! Oh! And give a 48 hr notice to vacate! I. GOT. OUT!!! SMH.
YES! I miss you, EXTRA SPACE STORAGE💗.
Tanner was super helpful and showed me where everything was and recommended a perfectly sized unit. Many thanks!
Do not rent here! This place is horribly disgusting! They do not keep the homeless out and the stench of human waste is sickening. There is also a huge rodent problem which contributes to the smell and destruction of your property. I have also found cockroaches in my unit. There are frequent break-ins. Mine has been broken into, and I have seen other units with broken doors and the Public temporary locks on them. Apparently their cameras do not work. Also I have been stuck on the third floor, enduring the sickening smell, when the elevator stopped working and the stairwell was filled with human waste. Stay away from this place, or you will deeply regret renting here. It is a waste of money!
This facility has rats and homeless people are constantly blocking the doors. Renters beware!
I am writing to express my disappointment and concern regarding my recent experience with your storage rental service. Upon my arrival at the rental unit, I discovered a dead mouse inside. This was not only unpleasant, but it also raises significant health and safety concerns. There was no employee around for me to inform about this issue, so I was forced to go home. I was trying to get a refund but when I called corporate days later due to the recent Texas ice storm, they said that to get a refund I would have to cancel within 24 hrs of the start of the rental, but I told her that there was no employee there at the time and insisted that I should have called corporate at the time.
As a paying customer, I expect a clean, safe, and hygienic environment for my stored belongings. The fact that a dead mouse was found inside the unit suggests that your company's maintenance and pest control practices are inadequate.
Unfortunately, this experience has left a negative impression on me, and I cannot recommend your storage rental service to others. I believe that other potential customers deserve to know about the issues I have experienced to make informed decisions when choosing a storage provider.
Building has rats. Do not put store your items here. Also, the service is non-existent. There is only one employee at all times and if they have to leave the office, they can be gone for an hour and there is no else to help you. They do not answer the phone or their support messaging system. I was charged an additional $150 for a month after I moved out because I could not get a hold of anyone to cancel my unit.
Just rented a unit in Mr Stephen was very helpful thank you....
My company rented 4 units us having 4 units and the help we need on site a daily the management especially manger Stephen was there for need Thanks public storage!!!!
The man who helped me today made renting the storage a breeze! In and out in 10min if that! Fast and friendly!
Great Manager, I got a unit this morning and I was Stephen was a great help and communicated well through all the guidelines.
just rented a unit with the manger Stephen great help recommended highly
I would like to thank Stephen for giving excellent customer service. Got me in and out quickly. Keep up the good work
Just rented at Ross Avenue great storage units. Recommend 100%
Just rented a unit @ the Ross location. The manager on site Stephen was very helpful and informative!
Just rented a unit a Ross location the manager Stephen was very informative, recommend highly
The manager Stephen is always great and helpful
Great Manage team Here all year long
I’ve had a great experience at this public storage, Stephen was extremely helpful when I was having trouble with my unit! Definitely recommend!!
I’ve stored here twice now and each experience has been great. It’s a clean facility, very secure, and there are plenty of options. The workers are very helpful too. I worked with Marco today and he was very helpful and informative!
This location is clean and Marco was very helpful for our storage needs.
The manager Stephen is always egar to help with any questions are problems I have great manager
Stephen, the store manager, was awesome!!!! Very informative, very helpful and attentive! Great professionalism!
Stephan is the man! Talk about great service and definitely on time. I was looking for a storage property in my area for a min and came across this location while at the Popeyes across the street.
I'm glad I choose this location. Great hours and cool staff! Call Stephan today!
Rented a unit form Ross the manager Stephen was great
Stephen is amazing! He is wonderful. Since day 1 he has been nothing but helpful and professional!
Rented a space at Ross Ave the manager Stephen was wonderful and great customer service.
Rented a space at Ross the manager Stephen provided great customer service
After looking around for a good safe and affordable storage I came here to check out the location and not only was the location very well maintained and looked safe but the customer service from the manager Stephan was the icing on the cake. Such a professional experience and very knowledgeable. I wish I had more things to store lol. I would definitely recommend this location to my family and friends…
Stephen was very helpful even though he didn't have the unit I needed he was still a great help...
This is my second time using Public Storage but my first at this location. I recently sent my son to grab some things & he forgot to lock my unit back. Mr. Marco noticed it & gave me a call while I was at work stating that he would lock it for me using their key so my things wouldn’t be stolen. I’m so glad he noticed. He went above & beyond. I will forever be grateful ♥️♥️♥️
Stephen was great helping me threw delinquent process very professional and polite
Stephen was a great help
Stephen is always a great help , very professional
Public Storage is very clean. Hank was very polite and helpful!! Great service overall!
Hank is awesome!!
Hank is awesome!!!
I spoke to Stephan when I had a problem and he fixed it he is a blessing. Very professional and Super Nice . Please disregard my email . Hugs
Hank provided awesome customer service. Thanks Hank.
Habk was great!!!
Thank you so much Hank you're very helpful I appreciate the services that you provided you provided the full service to make sure I understood everything was great I really appreciate it thank you public storage
I rent a 5x5 space, going on about a year now. The staff is very friendly and carts are always available to help with big hauls! Thank you Hank and all the great employees. Very satisfied.