Public Storage Self-Storage Units at 4721 Ross Ave, Dallas, TX

Justin was incredible and has amazing customer service. I will be coming back here and would recommend their business to anyone. Extremely professional and punctual!

My unit got burglarized, and a lot of homeless have access to the storage. I am not even sure if it was them or the employees. I lost 4k of value items. The property manager didn't even call back. When I spoke to one of their employee, he told me he submitted a maintenance ticket for this unit a long time ago and it was not seen supposed to be rented out, but they still rented it out to me and took my money. Thank God I had insurance. RUN AWAY.

Very pleased with the service. Justin was very thoughtful and considerate when issues came up.

With having rented storage at other facilities in the past, I would have to say that this location was a great choice.. Very please with my experience here. Justin was a huge help. He explained everything in detail and made the process quick and easy. He didn't rush me or get up set by me asking questions over and over again. Very polite young man. I will highly recommend this facility to others.

Excelente atención, muy amable justin

Justin has always taken my payment and is always in a great mood!! Always smiling

Justin is the best MF ever, he has the best customer service, so nice friendly, if I ever had a problem he was there in a flash

It was great using this storage facility during my stay. Justin thank you for always being available when needed and I witnessed you help someone that thought they were stuck on the elevator. Two suggestions for the facility, get more dollys because it can be a wait for the 1 that’s available. Also, a sign for trash do you put it in the lobby where customers are coming in and out and can see it or is there a designated area? This I wasn’t sure but want to make it clear it’s not trashy here, but I saw people left large pieces of furniture which is considered trash. So there needs to be another place other than the inside of the facility.

I ran in real quick for a box for my television. Justin was so nice! He spotted a problem with display box and went to the back to get me a new one and loaded it in my car.

Justin is so nice he’s very understanding… he can relate to any situation that u might be in he talks to u, works through problems and is willing to compromise any decisions that is made…. Also he’s very patient with difficult customers as I’ve seen. And he’s handsome af

Thank you Justin for your help.. your totally awesome & thanks for the SAFE ride up & down that crazy elevator & taking myself & my daughter to our unit!!

Justin is a Champ 💪🏽 He was very professional and polite taking my mom and I to the actual storage room and accompanied us up and down the sketchy elevator SAFELY!!! Thanks Justin 🙏🏽

Had great help from Justin at this location!!!

I came to this establishment to buy boxes and essentials for a move. On my last visit, I left the key card to my residence on the counter. Resigned to buying a new card I returned for more boxes. To my delight, the Custer service agent had my card and returned it! As usual, I was served in his friendly and professional manner given on every visit. I wish to acknowledge his helpfulness and show my gratitude for the return of my property!

Lost my key and was pressed for time. Justin went above and beyond to assist. Great location. Thanks! Justin

So, came to check and look at storage and Justin was a great help and made a stressful situation not stressed.. with all that has happened right now that's EXACTLY what needed to happen.. it's hot so no stress when trying to do something is🙏🏾, thanks Justin.

Justin was great help thank you for service

Justin was so awesome in giving me the best customer service I could ever receive from a public storage he was Hands-On and very informative on everything I needed. Good Job

The property manager, Justin, made storing here a good experience. Despite this facility being understaffed he was always willing to help. Speaking of help, it would be nice if they got him some more. I have never seen a facility this size, and with so many maintenace need, so understaffed.

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Justin Hernandez is a great and professional guy!

Great customer service Justin helped me with all the questions I had made my first buying of a storage unit not as stressful

I had a bad experience with a previous manager under a misunderstanding, and an issue came up with my rental unit. I took the problem to the manager Justin and Was taken well care of One of the best managers I've dealt with with any Public Storage facility

The service I received was above and beyond!! Justin worked with me and took care of all my storage needs and questions.

Ask for Justin ! Professional and listened to my concerns ! He definitely made the process alot smoother highly recommend!

I had a great experience keeping my valuables at public storage. The facilities are clean and secure. Lots of different unit options. The staff is always friendly and helpful, especially Justin who was always professional and knowledgeable. I would highly recommend this public storage to everyone! A+++

Mr Justin is very kind and courteous and does an awesome job.

Disgusting rat infested! Stay away.

Imma say this right now the best experience with any storage facility hands has been with Justin here at Ross Ave

Moved out was still billed for the entire month (WAS UNAWARE) THEY WILL PRORATE U COMING IN BUT NOT LEAVING I WILL NEVER USE PUBLIC STORAGE AGAIN AND THE DAY I MOVED IS COMPLETELY WRONG.

Justin is an amazing person

Justin is an amazing Property manager and has always helped with alley needs HE HAS MY BUSINESS

Justin is very helpful, professional and great customer service

I’ve had a storage unit at this location for over a year and it has been a great value! Easy and safe location to access… and Deborah is great to work with for help with anything!

Justin was very helpful got me in and out!! He was funny as ever too! Thank you Public Storage!

If zero stars were an option, I'd give it to this place. When I first started leasing here, the rent was $60/ mo. Over the course of a year, my rates were jacked up to over $100 for a measly 5'x10' unit! Between this and the homeless that constantly camp out there (some even make it inside the building!), I decided to take my business elsewhere for a unit twice as large and a fraction of the cost. To add insult to injury, upon moving out, I discovered that my unit and my stuff was COVERED in rat droppings and urine. There were even several packets of rat poison that they must have dropped after I moved my stuff in because my unit was spotless when I moved in. Did I receive any notice from them that there was a rat problem they were dealing with??? Nope. There were also several dead insects scattered about. For context, my unit was INSIDE their "climate-controlled" facility, so that means they have RATS IN THEIR BUILDING! Do NOT rent a space from here unless you want to pay ridiculous prices just to have rat excrement all over your stuff.

Justin was wonderful helping me sort out my account and balances. Extremely helpful.

Worked with Justin today and my gosh this guy handled everything so smooth and answered all of my questions and some. HIGHLY recommend this storage facility for the Dallas area

I highly recommend this location. The price was more than fair and I really like the multiple layers of security they have in place

Justin was very nice, friendly and helpful, informative and understood exactly what I was looking for very professional and funny which is a plus! I will definitely be referring my people to him when in need of a storage! Ask for Justin!

Justin did a FANTASTIC job taking care of me!!! Service with a smile, knew all the products your company offers, explained auto pay and showed me how clean your facility is kept. Hands down, I'm impressed. Justin earned MY business!!! Whoever hired Justin did a super job. 👌

Great place and great costumer service!!!

Excellent customer service here at this location of Public Storage 25756/Justin went above and beyond explaining how to access my unit. Let hear it for Justin.

So I’m in between moving, and Justin went above a beyond to make this smooth and not stressful. He was awesome at communicating. One less thing i have to worry about! Definitely recommend ask for Justin!

The Staff is real profesional and helpful at addressing concerns. Justin in particular, goes out of his way to help. Excellent customer service.

I'm not sure if Justin is the manager or not...But I will say he knows what he's doing very communicative and knowledgeable about my situation and handled it very professionally changed my mind about how this storage is run and I'll be doing business here for a while now.

Justin was so damn awesome If you want a good experience in storage this is where it's at! I'll definitely be back for my storage needs

If you are looking for a secure, clean, unit options, and great service in the area... This is where I would go again If I need more space or just want to protect something... Justin was able to understand my random need in a random situation for both of us, and he helped me navigate it perfectly, and really saved me time and stress... If you are speaking with Justin, then you are in good hands.

Justin took real good care of me today. I've been here over 10 years and he was able to help me better than all the other managers